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Absolutely, mate. True blue. Fair enough. Fair enough. Congrats on the origin. Mate, I'm just gonna do a quick security check with you, and then I've got all the notes open in front of me. Could I just confirm date of birth and address, please? Yep. Sensational. So you've got the most fun call for me to end my night, which is we're going to an SMSF with the family trust, and we need to get the funds across by the cutoff date. Is that correct? Alright. So so I've gone through and had Yeah. When you get the lending across and all that kind of thing, it's it's quite a tight one. I'll tell you one thing. We we submitted our last rollover to an SMSF last week, and we've pretty much closed them off at the moment. So got a few ideas for you. At this point, where are we just trying to get the hub twenty four funds across? Yep. I was looking through some older notes, and and please forgive me because new system I'm just cross referencing. There was a, like, $10 with BT Panorama, some insurance in there. And I believe the c bus is open. Yep. I guess c bus is still there. When it comes to the hub funds, so I'm gonna ask you a few questions, and please forgive me for being quite quite sort of direct with this because I'm just here to sort it out. Do you know how much funds you need to move across to get the lending across the line? K. So, yeah. Perfect. Yeah. Yep. So what I'm hoping is if the deposit's 300 and your wife's starts moving across too, because your hub's sitting at $2.93 today. Now the only problem on the account is so we've got I've just got a full breakdown in front of me. So the 10,000 in cash, then you've got $2.55 in ETFs and 20 7 in a managed fund. Now the ETFs sell very, very quickly because they're straight on the market. The managed fund can take some time. When they send it off to sell down, it could take two to four weeks for that $27, which pretty much means it's not gonna happen for that one portion. Now the $2.55 and the 10, outside of the minimum that they they require, that can go across pretty quickly. So what I would need to do, I basically need to send you a transaction authority for you to say, hey. I've instructed you guys to sell down all of these funds in preparation to roll to my SMSF. And then I will pretty much, first thing in the morning, get that submitted. K? I will send you, like, a document to sign with everything in it. Now couple of things to kind of line up for this. So with the SMSF, is it established right now to the have the entities been created, the trust and the company and everything? Okay. So trust and company are being created, so we don't have trust deeds and company constitutions just yet, but it only takes usually a couple of days. Perfect. So while we sell these funds down, the entities will be created. You get a whole bunch of documents from there. Perfect. Not too bad. Now in terms of the rollover, have you got a financial adviser involved, or is it just an accountant? Cool. Okay. So are they comfortable to, in conjunction with the accountant, submit the rollover request through the government system? Yep. So whoever and this is for your knowledge. I'll include this in an email. But whoever sets up the entities for the SMSF and links them to the tax office, they get an electronic service address, an ESA, and that allows them to go onto their system, whether it's class or whoever else, and send a rollover through the government system. And then the super fund goes, yep. Got it. It all matches up. We'll fling the funds across. K? So it's in control over whoever can type the details in. So what I will send you as well is the details for the hub, like the member number, account number, ABN, USI, all the details that they will need to punch in for that request. But there's just a number of things that they need to do to line up to make sure data matches with the tax office. Cool? So I will send that through. They can do the request once the entities are open. That's fantastic. Hub's usually pretty quick. So, again, if we sell down all the ETFs and there's 250 there, that should sell down very quickly. It should also roll across very quickly. If you're lucky, it'll be across within within the fortnight. That's the best that you're gonna hope for. That those managed funds, if I submit that right now, there's probably no chance in hell that $27 is gonna come across in time. And if we submit that and it's pending a sale, it's gonna block you from rolling the other funds across. So, otherwise, I'd say, yeah. Let's just submit everything, and whatever ends up coming down, we'll just move it, but I don't wanna have any blockages on your account. Cool? We don't necessarily need all of the self managed super fund details, like the trust funds and everything sent to us. The only thing that we use that for is if we need to help data match. Like, if something's not going through the system, I'm pretty like, I do SMSF all the time. I can cross reference data. But if you've got an adviser, you've got an accountant, they should already be able to just double check all the i's and t's for you from what they've created. Yeah. Cool. So the only thing that you need to check as well is so because we have adviser access to this account, we can submit the sell downs, like like I said, like, tomorrow kind of thing. If they do a transfer of servicing rights to the other adviser, then however long that takes to process, then when they get their logins and then when they submit the request, it may delay it a week. So better off us doing this part, and then they can take it over from there. Cool? So I'll send you an email with what we've spoken about. You sign off on the authority to transact, and I'll let you know a few tips on what to watch out for and what questions to ask, and then just let me know how you go. Awesome. The last warning I'll give you, Colin, is that when they submit requests through the government system, if there's anything that doesn't match up with the bank account or whatever, within one to three days, they get a rejection, and then they've got to submit it again and type it in differently. So whoever you've got there, they basically need to be sitting there watching it like a hawk and typing it in exactly how it should be. Cool. Alrighty. Any questions for me so far? That's alright, mate. Easy done. Again, I can't make the the oceans move kind of thing, but I'll do everything that we can. And fingers crossed, it all gets across the line for you, and you get happy happy days with the property. Awesome, mate. I'll send you an email. Talk to you soon. Thank you. 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afternoon, Colin. It's Tommy here, senior adviser. How are you doing? Living the dream. It's just started raining, and it's freezing cold on the Gold Coast.\n\nWhat about your end? Absolutely, mate. True blue. Fair enough. Fair enough.\n\nCongrats on the origin. Mate, I'm just gonna do a quick security check with you, and then I've got all the notes open in front of me. Could I just confirm date of birth and address, please? Yep. Sensational.\n\nSo you've got the most fun call for me to end my night, which is we're going to an SMSF with the family trust, and we need to get the funds across by the cutoff date. Is that correct? Alright. So so I've gone through and had Yeah. When you get the lending across and all that kind of thing, it's it's quite a tight one.\n\nI'll tell you one thing. We we submitted our last rollover to an SMSF last week, and we've pretty much closed them off at the moment. So got a few ideas for you. At this point, where are we just trying to get the hub twenty four funds across? Yep.\n\nI was looking through some older notes, and and please forgive me because new system I'm just cross referencing. There was a, like, $10 with BT Panorama, some insurance in there. And I believe the c bus is open. Yep. I guess c bus is still there.\n\nWhen it comes to the hub funds, so I'm gonna ask you a few questions, and please forgive me for being quite quite sort of direct with this because I'm just here to sort it out. Do you know how much funds you need to move across to get the lending across the line? K. So, yeah. Perfect.\n\nYeah. Yep. So what I'm hoping is if the deposit's 300 and your wife's starts moving across too, because your hub's sitting at $2.93 today. Now the only problem on the account is so we've got I've just got a full breakdown in front of me. So the 10,000 in cash, then you've got $2.55 in ETFs and 20 7 in a managed fund.\n\nNow the ETFs sell very, very quickly because they're straight on the market. The managed fund can take some time. When they send it off to sell down, it could take two to four weeks for that $27, which pretty much means it's not gonna happen for that one portion. Now the $2.55 and the 10, outside of the minimum that they they require, that can go across pretty quickly. So what I would need to do, I basically need to send you a transaction authority for you to say, hey.\n\nI've instructed you guys to sell down all of these funds in preparation to roll to my SMSF. And then I will pretty much, first thing in the morning, get that submitted. K? I will send you, like, a document to sign with everything in it. Now couple of things to kind of line up for this.\n\nSo with the SMSF, is it established right now to the have the entities been created, the trust and the company and everything? Okay. So trust and company are being created, so we don't have trust deeds and company constitutions just yet, but it only takes usually a couple of days. Perfect. So while we sell these funds down, the entities will be created.\n\nYou get a whole bunch of documents from there. Perfect. Not too bad. Now in terms of the rollover, have you got a financial adviser involved, or is it just an accountant? Cool.\n\nOkay. So are they comfortable to, in conjunction with the accountant, submit the rollover request through the government system? Yep. So whoever and this is for your knowledge. I'll include this in an email.\n\nBut whoever sets up the entities for the SMSF and links them to the tax office, they get an electronic service address, an ESA, and that allows them to go onto their system, whether it's class or whoever else, and send a rollover through the government system. And then the super fund goes, yep. Got it. It all matches up. We'll fling the funds across.\n\nK? So it's in control over whoever can type the details in. So what I will send you as well is the details for the hub, like the member number, account number, ABN, USI, all the details that they will need to punch in for that request. But there's just a number of things that they need to do to line up to make sure data matches with the tax office. Cool?\n\nSo I will send that through. They can do the request once the entities are open. That's fantastic. Hub's usually pretty quick. So, again, if we sell down all the ETFs and there's 250 there, that should sell down very quickly.\n\nIt should also roll across very quickly. If you're lucky, it'll be across within within the fortnight. That's the best that you're gonna hope for. That those managed funds, if I submit that right now, there's probably no chance in hell that $27 is gonna come across in time. And if we submit that and it's pending a sale, it's gonna block you from rolling the other funds across.\n\nSo, otherwise, I'd say, yeah. Let's just submit everything, and whatever ends up coming down, we'll just move it, but I don't wanna have any blockages on your account. Cool? We don't necessarily need all of the self managed super fund details, like the trust funds and everything sent to us. The only thing that we use that for is if we need to help data match.\n\nLike, if something's not going through the system, I'm pretty like, I do SMSF all the time. I can cross reference data. But if you've got an adviser, you've got an accountant, they should already be able to just double check all the i's and t's for you from what they've created. Yeah. Cool.\n\nSo the only thing that you need to check as well is so because we have adviser access to this account, we can submit the sell downs, like like I said, like, tomorrow kind of thing. If they do a transfer of servicing rights to the other adviser, then however long that takes to process, then when they get their logins and then when they submit the request, it may delay it a week. So better off us doing this part, and then they can take it over from there. Cool? So I'll send you an email with what we've spoken about.\n\nYou sign off on the authority to transact, and I'll let you know a few tips on what to watch out for and what questions to ask, and then just let me know how you go. Awesome. The last warning I'll give you, Colin, is that when they submit requests through the government system, if there's anything that doesn't match up with the bank account or whatever, within one to three days, they get a rejection, and then they've got to submit it again and type it in differently. So whoever you've got there, they basically need to be sitting there watching it like a hawk and typing it in exactly how it should be. Cool.\n\nAlrighty. Any questions for me so far? That's alright, mate. Easy done. Again, I can't make the the oceans move kind of thing, but I'll do everything that we can.\n\nAnd fingers crossed, it all gets across the line for you, and you get happy happy days with the property. Awesome, mate. I'll send you an email. Talk to you soon. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Colin.","start":1.92,"end":3.12,"sentiment":"neutral","sentiment_score":0.3011299769083659},{"text":"It's Tommy here, senior adviser.","start":3.12,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.26132567822933195},{"text":"How are you doing?","start":5.04,"end":5.94,"sentiment":"neutral","sentiment_score":0.2472517006099224},{"text":"Living the dream.","start":7.3599997,"end":8.24,"sentiment":"positive","sentiment_score":0.33725428581237793},{"text":"It's just started raining, and it's freezing cold on the Gold Coast.","start":8.24,"end":10.8,"sentiment":"neutral","sentiment_score":-0.1143865833679835}],"sentiment":"neutral","sentiment_score":0.10511662893825108,"num_words":27,"start":1.92,"end":10.8},{"sentences":[{"text":"What about your end?","start":10.8,"end":11.86,"sentiment":"neutral","sentiment_score":-0.016921991482377052},{"text":"Absolutely, mate.","start":21.375,"end":22.675,"sentiment":"neutral","sentiment_score":0.17462420463562012},{"text":"True blue.","start":24.91,"end":25.470001,"sentiment":"neutral","sentiment_score":0.13351041823625565},{"text":"Fair enough.","start":25.470001,"end":25.95,"sentiment":"neutral","sentiment_score":0.1611892282962799},{"text":"Fair enough.","start":25.95,"end":26.35,"sentiment":"neutral","sentiment_score":0.23372965306043625}],"sentiment":"neutral","sentiment_score":0.11153492021063964,"num_words":12,"start":10.8,"end":26.35},{"sentences":[{"text":"Congrats on the origin.","start":26.35,"end":27.57,"sentiment":"positive","sentiment_score":0.4958128109574318},{"text":"Mate, I'm just gonna do a quick security check with you, and then I've got all the notes open in front of me.","start":30.51,"end":36.45,"sentiment":"neutral","sentiment_score":0.08833619239537613},{"text":"Could I just confirm date of birth and address, please?","start":36.510002,"end":39.41,"sentiment":"neutral","sentiment_score":0.03133509662002325},{"text":"Yep.","start":42.635002,"end":43.135002,"sentiment":"neutral","sentiment_score":0.03186167776584625},{"text":"Sensational.","start":49.595,"end":50.095,"sentiment":"neutral","sentiment_score":0.08804070949554443}],"sentiment":"neutral","sentiment_score":0.11405735954833336,"num_words":39,"start":26.35,"end":50.095},{"sentences":[{"text":"So you've got the most fun call for me to end my night, which is we're going to an SMSF with the family trust, and we need to get the funds across by the cutoff date.","start":50.395,"end":63.18,"sentiment":"neutral","sentiment_score":0.1786719455073277},{"text":"Is that correct?","start":63.18,"end":64.0,"sentiment":"neutral","sentiment_score":0.08485397448142369},{"text":"Alright.","start":65.42,"end":65.9,"sentiment":"neutral","sentiment_score":0.04375366494059563},{"text":"So so I've gone through and had Yeah.","start":65.9,"end":74.605,"sentiment":"neutral","sentiment_score":-0.012985045555979013},{"text":"When you get the lending across and all that kind of thing, it's it's quite a tight one.","start":74.665,"end":79.385,"sentiment":"neutral","sentiment_score":-0.08294362688644065}],"sentiment":"neutral","sentiment_score":0.07778242391280153,"num_words":66,"start":50.395,"end":79.385},{"sentences":[{"text":"I'll tell you one thing.","start":79.385,"end":80.345,"sentiment":"neutral","sentiment_score":-0.07916314899921417},{"text":"We we submitted our last rollover to an SMSF last week, and we've pretty much closed them off at the moment.","start":80.345,"end":86.23,"sentiment":"neutral","sentiment_score":-0.09874979521901835},{"text":"So got a few ideas for you.","start":86.23,"end":88.41,"sentiment":"neutral","sentiment_score":-0.012457869414772307},{"text":"At this point, where are we just trying to get the hub twenty four funds across?","start":89.35,"end":93.93,"sentiment":"neutral","sentiment_score":-0.028784235008060932},{"text":"Yep.","start":97.365,"end":97.865,"sentiment":"neutral","sentiment_score":-0.006659343838691711}],"sentiment":"neutral","sentiment_score":-0.06047947268933058,"num_words":50,"start":79.385,"end":97.865},{"sentences":[{"text":"I was looking through some older notes, and and please forgive me because new system I'm just cross referencing.","start":99.205,"end":103.925,"sentiment":"neutral","sentiment_score":-0.13068850495313344},{"text":"There was a, like, $10 with BT Panorama, some insurance in there.","start":103.925,"end":108.265,"sentiment":"neutral","sentiment_score":0.02081974719961484},{"text":"And I believe the c bus is open.","start":109.19,"end":110.89,"sentiment":"neutral","sentiment_score":0.177568300627172},{"text":"Yep.","start":110.95,"end":111.270004,"sentiment":"neutral","sentiment_score":0.16547995805740356},{"text":"I guess c bus is still there.","start":111.270004,"end":112.81,"sentiment":"neutral","sentiment_score":0.0821537689438888}],"sentiment":"neutral","sentiment_score":-0.0015349336602586382,"num_words":47,"start":99.205,"end":112.81},{"sentences":[{"text":"When it comes to the hub funds, so I'm gonna ask you a few questions, and please forgive me for being quite quite sort of direct with this because I'm just here to sort it out.","start":113.99,"end":123.05,"sentiment":"neutral","sentiment_score":0.1171163632017043},{"text":"Do you know how much funds you need to move across to get the lending across the line?","start":124.505,"end":129.005,"sentiment":"neutral","sentiment_score":-0.0026097773677772945},{"text":"K.","start":131.465,"end":131.965,"sentiment":"neutral","sentiment_score":-0.02710513025522232},{"text":"So, yeah.","start":132.105,"end":138.52,"sentiment":"neutral","sentiment_score":0.022578056901693344},{"text":"Perfect.","start":138.52,"end":139.02,"sentiment":"positive","sentiment_score":0.385234534740448}],"sentiment":"neutral","sentiment_score":0.07883618277465475,"num_words":58,"start":113.99,"end":139.02},{"sentences":[{"text":"Yeah.","start":147.16,"end":147.66,"sentiment":"neutral","sentiment_score":-0.07371816039085388},{"text":"Yep.","start":153.895,"end":154.21501,"sentiment":"neutral","sentiment_score":0.0060578822158277035},{"text":"So what I'm hoping is if the deposit's 300 and your wife's starts moving across too, because your hub's sitting at $2.93 today.","start":154.21501,"end":163.755,"sentiment":"neutral","sentiment_score":-0.003869848771263724},{"text":"Now the only problem on the account is so we've got I've just got a full breakdown in front of me.","start":164.98999,"end":171.39,"sentiment":"neutral","sentiment_score":-0.16583156319601194},{"text":"So the 10,000 in cash, then you've got $2.55 in ETFs and 20 7 in a managed fund.","start":171.39,"end":179.17,"sentiment":"neutral","sentiment_score":-0.025645828356371365}],"sentiment":"neutral","sentiment_score":-0.06407428964757855,"num_words":64,"start":147.16,"end":179.17},{"sentences":[{"text":"Now the ETFs sell very, very quickly because they're straight on the market.","start":180.085,"end":184.185,"sentiment":"neutral","sentiment_score":0.05380572951756991},{"text":"The managed fund can take some time.","start":184.325,"end":186.345,"sentiment":"neutral","sentiment_score":-0.14466008756841933},{"text":"When they send it off to sell down, it could take two to four weeks for that $27, which pretty much means it's not gonna happen for that one portion.","start":186.725,"end":196.68,"sentiment":"neutral","sentiment_score":-0.14015494845807552},{"text":"Now the $2.55 and the 10, outside of the minimum that they they require, that can go across pretty quickly.","start":197.29999,"end":205.71999,"sentiment":"neutral","sentiment_score":0.03723008194938302},{"text":"So what I would need to do, I basically need to send you a transaction authority for you to say, hey.","start":207.185,"end":214.225,"sentiment":"neutral","sentiment_score":-0.025829696939105078}],"sentiment":"neutral","sentiment_score":-0.04742435801897075,"num_words":91,"start":180.085,"end":214.225},{"sentences":[{"text":"I've instructed you guys to sell down all of these funds in preparation to roll to my SMSF.","start":214.225,"end":220.725,"sentiment":"neutral","sentiment_score":0.06366150370902485},{"text":"And then I will pretty much, first thing in the morning, get that submitted.","start":222.54001,"end":226.32,"sentiment":"neutral","sentiment_score":0.052494154178670475},{"text":"K?","start":228.62001,"end":229.12001,"sentiment":"neutral","sentiment_score":0.030329424887895584},{"text":"I will send you, like, a document to sign with everything in it.","start":231.42001,"end":235.545,"sentiment":"neutral","sentiment_score":0.06080905949840179},{"text":"Now couple of things to kind of line up for this.","start":237.385,"end":241.005,"sentiment":"neutral","sentiment_score":0.0702196705070409}],"sentiment":"neutral","sentiment_score":0.0609489263019018,"num_words":57,"start":214.225,"end":241.005},{"sentences":[{"text":"So with the SMSF, is it established right now to the have the entities been created, the trust and the company and everything?","start":241.385,"end":248.43,"sentiment":"neutral","sentiment_score":0.025993827325494392},{"text":"Okay.","start":250.67,"end":250.98999,"sentiment":"neutral","sentiment_score":0.002695903182029724},{"text":"So trust and company are being created, so we don't have trust deeds and company constitutions just yet, but it only takes usually a couple of days.","start":250.98999,"end":258.44998,"sentiment":"neutral","sentiment_score":-0.03684126123510025},{"text":"Perfect.","start":264.285,"end":264.785,"sentiment":"positive","sentiment_score":0.5280476212501526},{"text":"So while we sell these funds down, the entities will be created.","start":265.08502,"end":269.005,"sentiment":"neutral","sentiment_score":0.2500741432110469}],"sentiment":"neutral","sentiment_score":0.04898089403286576,"num_words":64,"start":241.385,"end":269.005},{"sentences":[{"text":"You get a whole bunch of documents from there.","start":269.005,"end":270.845,"sentiment":"neutral","sentiment_score":0.1989992012580236},{"text":"Perfect.","start":270.845,"end":271.345,"sentiment":"positive","sentiment_score":0.34874624013900757},{"text":"Not too bad.","start":271.725,"end":272.625,"sentiment":"neutral","sentiment_score":0.1972664346297582},{"text":"Now in terms of the rollover, have you got a financial adviser involved, or is it just an accountant?","start":273.245,"end":279.76,"sentiment":"neutral","sentiment_score":0.007307254366184536},{"text":"Cool.","start":282.78,"end":283.18,"sentiment":"neutral","sentiment_score":0.15855100750923157}],"sentiment":"neutral","sentiment_score":0.09178567260052219,"num_words":33,"start":269.005,"end":283.18},{"sentences":[{"text":"Okay.","start":283.18,"end":283.42,"sentiment":"neutral","sentiment_score":0.07768623530864716},{"text":"So are they comfortable to, in conjunction with the accountant, submit the rollover request through the government system?","start":283.42,"end":290.96002,"sentiment":"neutral","sentiment_score":0.08538028442611297},{"text":"Yep.","start":294.11502,"end":294.355,"sentiment":"neutral","sentiment_score":0.0935269445180893},{"text":"So whoever and this is for your knowledge.","start":294.355,"end":296.915,"sentiment":"neutral","sentiment_score":0.08498616050928831},{"text":"I'll include this in an email.","start":296.915,"end":298.45502,"sentiment":"neutral","sentiment_score":0.1294723538060983}],"sentiment":"neutral","sentiment_score":0.09308181489434313,"num_words":34,"start":283.18,"end":298.45502},{"sentences":[{"text":"But whoever sets up the entities for the SMSF and links them to the tax office, they get an electronic service address, an ESA, and that allows them to go onto their system, whether it's class or whoever else, and send a rollover through the government system.","start":298.595,"end":315.12,"sentiment":"neutral","sentiment_score":0.12438032031059265},{"text":"And then the super fund goes, yep.","start":315.66,"end":317.18,"sentiment":"neutral","sentiment_score":0.10600722048963819},{"text":"Got it.","start":317.18,"end":317.41998,"sentiment":"neutral","sentiment_score":0.2374223917722702},{"text":"It all matches up.","start":317.41998,"end":318.615,"sentiment":"neutral","sentiment_score":0.28462987393140793},{"text":"We'll fling the funds across.","start":318.69498,"end":320.07498,"sentiment":"neutral","sentiment_score":0.16785262227058412}],"sentiment":"neutral","sentiment_score":0.139085430594591,"num_words":65,"start":298.595,"end":320.07498},{"sentences":[{"text":"K?","start":321.815,"end":322.315,"sentiment":"neutral","sentiment_score":0.10112349689006804},{"text":"So it's in control over whoever can type the details in.","start":322.615,"end":326.315,"sentiment":"neutral","sentiment_score":0.14987645907835526},{"text":"So what I will send you as well is the details for the hub, like the member number, account number, ABN, USI, all the details that they will need to punch in for that request.","start":327.495,"end":340.08,"sentiment":"neutral","sentiment_score":0.06478525942989759},{"text":"But there's just a number of things that they need to do to line up to make sure data matches with the tax office.","start":341.18,"end":347.12,"sentiment":"neutral","sentiment_score":0.14502736739814281},{"text":"Cool?","start":348.585,"end":349.085,"sentiment":"neutral","sentiment_score":0.22718052566051483}],"sentiment":"neutral","sentiment_score":0.10729286069464353,"num_words":72,"start":321.815,"end":349.085},{"sentences":[{"text":"So I will send that through.","start":350.585,"end":352.125,"sentiment":"neutral","sentiment_score":0.25389249126116437},{"text":"They can do the request once the entities are open.","start":352.905,"end":355.145,"sentiment":"neutral","sentiment_score":0.23324702829122543},{"text":"That's fantastic.","start":355.145,"end":355.965,"sentiment":"positive","sentiment_score":0.8312938213348389},{"text":"Hub's usually pretty quick.","start":356.425,"end":357.805,"sentiment":"positive","sentiment_score":0.548404261469841},{"text":"So, again, if we sell down all the ETFs and there's 250 there, that should sell down very quickly.","start":359.24,"end":366.44,"sentiment":"neutral","sentiment_score":0.1825758183473035}],"sentiment":"neutral","sentiment_score":0.2727065967713914,"num_words":41,"start":350.585,"end":366.44},{"sentences":[{"text":"It should also roll across very quickly.","start":366.44,"end":368.54,"sentiment":"neutral","sentiment_score":0.30264003574848175},{"text":"If you're lucky, it'll be across within within the fortnight.","start":369.72,"end":373.555,"sentiment":"neutral","sentiment_score":0.20872716307640077},{"text":"That's the best that you're gonna hope for.","start":375.455,"end":377.215,"sentiment":"neutral","sentiment_score":0.08732456760481},{"text":"That those managed funds, if I submit that right now, there's probably no chance in hell that $27 is gonna come across in time.","start":377.215,"end":385.02,"sentiment":"neutral","sentiment_score":0.012606550240889192},{"text":"And if we submit that and it's pending a sale, it's gonna block you from rolling the other funds across.","start":385.02,"end":390.31998,"sentiment":"neutral","sentiment_score":-0.01595459145028144}],"sentiment":"neutral","sentiment_score":0.07083788113938509,"num_words":69,"start":366.44,"end":390.31998},{"sentences":[{"text":"So, otherwise, I'd say, yeah.","start":391.5,"end":392.53998,"sentiment":"neutral","sentiment_score":0.015507622808218002},{"text":"Let's just submit everything, and whatever ends up coming down, we'll just move it, but I don't wanna have any blockages on your account.","start":392.53998,"end":398.24,"sentiment":"neutral","sentiment_score":0.011517056574424108},{"text":"Cool?","start":400.595,"end":401.095,"sentiment":"neutral","sentiment_score":0.02020961605012417},{"text":"We don't necessarily need all of the self managed super fund details, like the trust funds and everything sent to us.","start":401.875,"end":408.855,"sentiment":"neutral","sentiment_score":0.0012845433804960478},{"text":"The only thing that we use that for is if we need to help data match.","start":409.155,"end":413.97998,"sentiment":"neutral","sentiment_score":0.02801785455085337}],"sentiment":"neutral","sentiment_score":0.012677883159424832,"num_words":67,"start":391.5,"end":413.97998},{"sentences":[{"text":"Like, if something's not going through the system, I'm pretty like, I do SMSF all the time.","start":413.97998,"end":419.19998,"sentiment":"neutral","sentiment_score":0.004559228320003432},{"text":"I can cross reference data.","start":419.5,"end":420.94,"sentiment":"neutral","sentiment_score":0.019946322962641715},{"text":"But if you've got an adviser, you've got an accountant, they should already be able to just double check all the i's and t's for you from what they've created.","start":420.94,"end":429.39502,"sentiment":"neutral","sentiment_score":0.07213752133150896},{"text":"Yeah.","start":437.535,"end":437.935,"sentiment":"neutral","sentiment_score":0.28137311339378357},{"text":"Cool.","start":437.935,"end":438.435,"sentiment":"positive","sentiment_score":0.4467054605484009}],"sentiment":"neutral","sentiment_score":0.05684153166927259,"num_words":54,"start":413.97998,"end":438.435},{"sentences":[{"text":"So the only thing that you need to check as well is so because we have adviser access to this account, we can submit the sell downs, like like I said, like, tomorrow kind of thing.","start":438.495,"end":449.84,"sentiment":"neutral","sentiment_score":0.025860413262206648},{"text":"If they do a transfer of servicing rights to the other adviser, then however long that takes to process, then when they get their logins and then when they submit the request, it may delay it a week.","start":450.7,"end":460.88498,"sentiment":"neutral","sentiment_score":-0.021365113752452952},{"text":"So better off us doing this part, and then they can take it over from there.","start":460.945,"end":465.525,"sentiment":"neutral","sentiment_score":-0.0032609367044642568},{"text":"Cool?","start":466.88,"end":467.38,"sentiment":"neutral","sentiment_score":0.16026228666305542},{"text":"So I'll send you an email with what we've spoken about.","start":468.24002,"end":472.88,"sentiment":"neutral","sentiment_score":0.13579124076799912}],"sentiment":"neutral","sentiment_score":0.01687148532044946,"num_words":102,"start":438.495,"end":472.88},{"sentences":[{"text":"You sign off on the authority to transact, and I'll let you know a few tips on what to watch out for and what questions to ask, and then just let me know how you go.","start":472.88,"end":482.795,"sentiment":"neutral","sentiment_score":0.07896456122398376},{"text":"Awesome.","start":485.895,"end":486.295,"sentiment":"positive","sentiment_score":0.3597324788570404},{"text":"The last warning I'll give you, Colin, is that when they submit requests through the government system, if there's anything that doesn't match up with the bank account or whatever, within one to three days, they get a rejection, and then they've got to submit it again and type it in differently.","start":486.295,"end":501.16998,"sentiment":"neutral","sentiment_score":-0.07569568539754702},{"text":"So whoever you've got there, they basically need to be sitting there watching it like a hawk and typing it in exactly how it should be.","start":501.31,"end":508.385,"sentiment":"neutral","sentiment_score":-0.04572014883160591},{"text":"Cool.","start":512.045,"end":512.545,"sentiment":"neutral","sentiment_score":0.3065663278102875}],"sentiment":"neutral","sentiment_score":-0.013929969823822892,"num_words":116,"start":472.88,"end":512.545},{"sentences":[{"text":"Alrighty.","start":513.725,"end":514.225,"sentiment":"neutral","sentiment_score":0.1864098757505417},{"text":"Any questions for me so far?","start":516.125,"end":517.745,"sentiment":"neutral","sentiment_score":0.21099920446674028},{"text":"That's alright, mate.","start":526.27997,"end":527.48,"sentiment":"positive","sentiment_score":0.42647962768872577},{"text":"Easy done.","start":527.48,"end":528.38,"sentiment":"positive","sentiment_score":0.5300570130348206},{"text":"Again, I can't make the the oceans move kind of thing, but I'll do everything that we can.","start":528.83997,"end":533.935,"sentiment":"neutral","sentiment_score":0.3246440084444152}],"sentiment":"neutral","sentiment_score":0.3211850054562092,"num_words":30,"start":513.725,"end":533.935},{"sentences":[{"text":"And fingers crossed, it all gets across the line for you, and you get happy happy days with the property.","start":534.07495,"end":538.815,"sentiment":"positive","sentiment_score":0.5712205424904824},{"text":"Awesome, mate.","start":541.15094,"end":541.79095,"sentiment":"positive","sentiment_score":0.5136703103780746},{"text":"I'll send you an email.","start":541.79095,"end":542.59094,"sentiment":"neutral","sentiment_score":0.21196339130401612},{"text":"Talk to you soon.","start":542.59094,"end":543.49097,"sentiment":"neutral","sentiment_score":0.21130670234560966},{"text":"Thank you.","start":544.91095,"end":545.3909,"sentiment":"positive","sentiment_score":0.6794268488883972}],"sentiment":"positive","sentiment_score":0.47623178588621545,"num_words":33,"start":534.07495,"end":545.3909},{"sentences":[{"text":"Bye.","start":545.3909,"end":545.8909,"sentiment":"neutral","sentiment_score":-0.11590404063463212}],"sentiment":"neutral","sentiment_score":-0.11590404063463212,"num_words":1,"start":545.3909,"end":545.8909}]}}]},{"alternatives":[{"transcript":"Hello? Good, mate. Yourself? Yeah. It's pretty getting pretty chilly now. The sun's going down, and so I'm down in Wollongong. Down in down in the true blue country. Maybe. Yeah. Go for it. Mhmm. 08/06/1977. I live at 6 Brooks Terrace, Canahawker, New South Wales 2530. Yes. Yes. My and the cutoff date's way before the August 10. The August 10 is when I need to before I need to sign a contract for a house. So yeah. Yep. Mhmm. I guess so. Yeah. That's all I have, isn't it? With you guys. Alright. Yep. Yep. And then CBOS. Yeah. Mhmm. It's okay. It's all good. Mhmm. I don't know. I'm hoping not I I need 300,000 in the super fund for a deposit to get a loan. So my wife and I are setting it up, so she's putting into it and I'm putting into it. I've gotta ask that question of whether I need to take all of it out or not. Mhmm. Mhmm. Yeah. Yep. I've seen that. Yep. Mhmm. Yep. Right. Yep. Right. Okay. Yep. Yep. Mhmm. Yep. Okay. Mhmm. Okay. So I've got to write you an email. I just heard you. Okay. Yeah. Okay. Yep. Yep. Yep. Alright. Mhmm. No. That's being done as we speak. No. No. Yeah. It should be, hopefully, all set up by tomorrow afternoon or Friday lunch. Mhmm. Yep. Yep. Mhmm. Yes. Yeah. Financial adviser. I I would guess so. Yep. Mhmm. Yep. Okay. Yep. No worries. Yep. Alright. Yep. Okay. Thank you. Yep. Yeah. Yeah. Cool. Yep. Yep. Yep. Okay. Yep. Yeah. Okay. Yeah. Yeah. No. No. I understand that. Yep. Mhmm. Yes. Yep. So from what I understand, she's asked for, like, our all that super stuff. So she they they'll be doing all that. Yeah. Yep. Mhmm. Yep. Mhmm. Mhmm. Okay. No worries. Yep. Yep. Okay. Thank you very much. Mhmm. Yeah. They've been pretty proactive for these people. So yes. Alright. Thank you very much. No. No. Sounds good. Oh, it's got all my answers for me. So you've given me more information to think about as well too. So appreciate it. Yep. Yes. Great. Thank you very much, Tommy. Okay, mate. Thank you. 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Good, mate. Yourself? Yeah. It's pretty getting pretty chilly now.\n\nThe sun's going down, and so I'm down in Wollongong. Down in down in the true blue country. Maybe. Yeah. Go for it.\n\nMhmm. 08/06/1977. I live at 6 Brooks Terrace, Canahawker, New South Wales 2530. Yes. Yes.\n\nMy and the cutoff date's way before the August 10. The August 10 is when I need to before I need to sign a contract for a house. So yeah. Yep. Mhmm.\n\nI guess so. Yeah. That's all I have, isn't it? With you guys. Alright.\n\nYep. Yep. And then CBOS. Yeah. Mhmm.\n\nIt's okay. It's all good. Mhmm. I don't know. I'm hoping not I I need 300,000 in the super fund for a deposit to get a loan.\n\nSo my wife and I are setting it up, so she's putting into it and I'm putting into it. I've gotta ask that question of whether I need to take all of it out or not. Mhmm. Mhmm. Yeah.\n\nYep. I've seen that. Yep. Mhmm. Yep.\n\nRight. Yep. Right. Okay. Yep.\n\nYep. Mhmm. Yep. Okay. Mhmm.\n\nOkay. So I've got to write you an email. I just heard you. Okay. Yeah.\n\nOkay. Yep. Yep. Yep. Alright.\n\nMhmm. No. That's being done as we speak. No. No.\n\nYeah. It should be, hopefully, all set up by tomorrow afternoon or Friday lunch. Mhmm. Yep. Yep.\n\nMhmm. Yes. Yeah. Financial adviser. I I would guess so.\n\nYep. Mhmm. Yep. Okay. Yep.\n\nNo worries. Yep. Alright. Yep. Okay.\n\nThank you. Yep. Yeah. Yeah. Cool.\n\nYep. Yep. Yep. Okay. Yep.\n\nYeah. Okay. Yeah. Yeah. No.\n\nNo. I understand that. Yep. Mhmm. Yes.\n\nYep. So from what I understand, she's asked for, like, our all that super stuff. So she they they'll be doing all that. Yeah. Yep.\n\nMhmm. Yep. Mhmm. Mhmm. Okay.\n\nNo worries. Yep. Yep. Okay. Thank you very much.\n\nMhmm. Yeah. They've been pretty proactive for these people. So yes. Alright.\n\nThank you very much. No. No. Sounds good. Oh, it's got all my answers for me.\n\nSo you've given me more information to think about as well too. So appreciate it. Yep. Yes. Great.\n\nThank you very much, Tommy. Okay, mate. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.037166669964790344},{"text":"Good, mate.","start":6.0,"end":6.48,"sentiment":"positive","sentiment_score":0.4748938977718353},{"text":"Yourself?","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.32976505160331726},{"text":"Yeah.","start":14.545,"end":14.705,"sentiment":"neutral","sentiment_score":-0.035747405141592026},{"text":"It's pretty getting pretty chilly now.","start":14.705,"end":16.465,"sentiment":"neutral","sentiment_score":-0.16234267378846803}],"sentiment":"neutral","sentiment_score":0.02790146083994345,"num_words":11,"start":0.39999998,"end":16.465},{"sentences":[{"text":"The sun's going down, and so I'm down in Wollongong.","start":16.465,"end":20.085,"sentiment":"neutral","sentiment_score":-0.01131200771778822},{"text":"Down in down in the true blue 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me.","start":520.105,"end":521.545,"sentiment":"neutral","sentiment_score":0.24687710404396057}],"sentiment":"neutral","sentiment_score":0.216272986959666,"num_words":16,"start":516.31,"end":521.545},{"sentences":[{"text":"So you've given me more information to think about as well too.","start":521.545,"end":524.90497,"sentiment":"neutral","sentiment_score":0.23687019323309264},{"text":"So appreciate it.","start":524.90497,"end":526.045,"sentiment":"positive","sentiment_score":0.4137974778811137},{"text":"Yep.","start":534.47,"end":534.97,"sentiment":"positive","sentiment_score":0.4093784689903259},{"text":"Yes.","start":539.2209,"end":539.6209,"sentiment":"positive","sentiment_score":0.34315335750579834},{"text":"Great.","start":539.6209,"end":539.9409,"sentiment":"positive","sentiment_score":0.6240342259407043}],"sentiment":"neutral","sentiment_score":0.3033556002709601,"num_words":18,"start":521.545,"end":539.9409},{"sentences":[{"text":"Thank you very much, Tommy.","start":539.9409,"end":541.32086,"sentiment":"positive","sentiment_score":0.6656355261802673},{"text":"Okay, mate.","start":543.5409,"end":544.1009,"sentiment":"neutral","sentiment_score":0.32542236149311066},{"text":"Thank you.","start":544.1009,"end":544.5809,"sentiment":"positive","sentiment_score":0.7384568154811859},{"text":"Bye.","start":544.5809,"end":545.0809,"sentiment":"positive","sentiment_score":0.47333788871765137}],"sentiment":"positive","sentiment_score":0.5929273873567581,"num_words":10,"start":539.9409,"end":545.0809}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Good afternoon, Colin. It's Tommy here, senior adviser. How are you doing?\n\nChannel 1: Good, mate. Yourself?\n\nChannel 0: Living the dream. It's just started raining, and it's freezing cold on the Gold Coast. What about your end?\n\nChannel 1: Yeah. It's pretty getting pretty chilly now. The sun's going down, and so I'm down in Wollongong.\n\nChannel 0: Absolutely,\n\nChannel 1: Down in\n\nChannel 0: mate.\n\nChannel 1: down in the true blue country.\n\nChannel 0: True blue. Fair enough. Fair enough. Congrats on the origin.\n\nChannel 1: Maybe.\n\nChannel 0: Mate, I'm just gonna do a quick security check with you,\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Go for\n\nChannel 0: then\n\nChannel 1: it.\n\nChannel 0: I've got all the notes open in front of me. Could I\n\nChannel 1: Mhmm.\n\nChannel 0: just confirm date of birth and address, please?\n\nChannel 1: 08/06/1977.\n\nChannel 0: Yep.\n\nChannel 1: I live at 6 Brooks Terrace, Canahawker, New South Wales 2530.\n\nChannel 0: Sensational. So you've got the most fun call for me to end my night, which is we're going to an SMSF with the family trust, and we need to get the funds across by the cutoff date. Is that correct?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Alright. So so I've\n\nChannel 1: My\n\nChannel 0: gone\n\nChannel 1: and\n\nChannel 0: through\n\nChannel 1: the cutoff\n\nChannel 0: and had\n\nChannel 1: date's way before the August 10. The August 10 is when I need to before I need to sign a contract for a house. So\n\nChannel 0: Yeah. When you get the lending across and all that kind of thing,\n\nChannel 1: yeah.\n\nChannel 0: it's\n\nChannel 1: Yep.\n\nChannel 0: it's quite a tight one. I'll tell you one thing. We we submitted our last rollover to an SMSF last week, and\n\nChannel 1: Mhmm.\n\nChannel 0: we've pretty much closed them off at the moment. So got a few ideas for you. At this point, where are we just trying to get the hub twenty four funds across?\n\nChannel 1: I guess so. Yeah. That's all I\n\nChannel 0: Yep.\n\nChannel 1: have, isn't it? With you\n\nChannel 0: I\n\nChannel 1: guys.\n\nChannel 0: was looking through some older notes, and and please forgive me because new system I'm just cross referencing.\n\nChannel 1: Alright.\n\nChannel 0: There was a, like, $10 with BT Panorama,\n\nChannel 1: Yep.\n\nChannel 0: some insurance in there.\n\nChannel 1: Yep.\n\nChannel 0: And\n\nChannel 1: And\n\nChannel 0: I believe\n\nChannel 1: then\n\nChannel 0: the c\n\nChannel 1: CBOS.\n\nChannel 0: bus is open. Yep. I\n\nChannel 1: Yeah.\n\nChannel 0: guess c bus is still there. When it comes to the hub funds, so I'm gonna ask you a few questions, and please forgive me for being quite quite\n\nChannel 1: Mhmm.\n\nChannel 0: sort\n\nChannel 1: It's\n\nChannel 0: of\n\nChannel 1: okay.\n\nChannel 0: direct with this because I'm\n\nChannel 1: It's\n\nChannel 0: just\n\nChannel 1: all good.\n\nChannel 0: here to sort it out.\n\nChannel 1: Mhmm.\n\nChannel 0: Do you know how much funds you need to move across to get the lending across the line?\n\nChannel 1: I don't know.\n\nChannel 0: K.\n\nChannel 1: I'm\n\nChannel 0: So,\n\nChannel 1: hoping not I I need 300,000 in the super fund for a deposit\n\nChannel 0: yeah.\n\nChannel 1: to get\n\nChannel 0: Perfect.\n\nChannel 1: a loan. So my wife and I are setting it up, so she's putting into it and I'm putting into it.\n\nChannel 0: Yeah.\n\nChannel 1: I've gotta ask that question of whether I need to take all of it out or not.\n\nChannel 0: Yep. So what I'm hoping\n\nChannel 1: Mhmm.\n\nChannel 0: is if the deposit's 300 and\n\nChannel 1: Mhmm.\n\nChannel 0: your wife's starts moving across too, because your hub's sitting at $2.93 today.\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Now\n\nChannel 1: I've seen\n\nChannel 0: the only\n\nChannel 1: that.\n\nChannel 0: problem on the account is so we've got I've just got a full breakdown in front of me. So the\n\nChannel 1: Yep.\n\nChannel 0: 10,000 in cash,\n\nChannel 1: Mhmm.\n\nChannel 0: then you've got $2.55 in ETFs and 20\n\nChannel 1: Yep.\n\nChannel 0: 7 in a managed fund.\n\nChannel 1: Right.\n\nChannel 0: Now the ETFs sell very, very quickly because they're straight on the market. The managed fund can take some time. When\n\nChannel 1: Yep.\n\nChannel 0: they send it off to sell down, it could take two to four weeks for that $27, which\n\nChannel 1: Right. Okay.\n\nChannel 0: pretty much means it's not gonna happen for that\n\nChannel 1: Yep.\n\nChannel 0: one portion.\n\nChannel 1: Yep.\n\nChannel 0: Now the $2.55 and the 10,\n\nChannel 1: Mhmm.\n\nChannel 0: outside of the minimum that they they require, that can\n\nChannel 1: Yep.\n\nChannel 0: go across pretty quickly.\n\nChannel 1: Okay.\n\nChannel 0: So what I would need to do, I basically need to send you a transaction authority for you to say, hey. I've instructed you guys to sell down all of these funds in preparation to roll to my SMSF.\n\nChannel 1: Mhmm.\n\nChannel 0: And then I will pretty much, first thing in the morning, get that submitted.\n\nChannel 1: Okay. So\n\nChannel 0: K?\n\nChannel 1: I've got to write you an email. I just heard you.\n\nChannel 0: I will send you, like, a document to sign\n\nChannel 1: Okay.\n\nChannel 0: with\n\nChannel 1: Yeah. Okay.\n\nChannel 0: everything\n\nChannel 1: Yep. Yep.\n\nChannel 0: in it.\n\nChannel 1: Yep.\n\nChannel 0: Now\n\nChannel 1: Alright.\n\nChannel 0: couple of things to kind of line up for this.\n\nChannel 1: Mhmm.\n\nChannel 0: So with the SMSF, is it established right now to the have the entities been created, the trust and the company and everything?\n\nChannel 1: No. That's being done as we speak.\n\nChannel 0: Okay. So trust and company are being created, so we don't have trust deeds and\n\nChannel 1: No.\n\nChannel 0: company constitutions just yet, but it only takes\n\nChannel 1: No.\n\nChannel 0: usually a couple of days.\n\nChannel 1: Yeah. It should be, hopefully, all set up by tomorrow afternoon or Friday lunch.\n\nChannel 0: Perfect. So while we sell these funds down, the entities\n\nChannel 1: Mhmm.\n\nChannel 0: will be created. You get a whole bunch of documents from there. Perfect.\n\nChannel 1: Yep.\n\nChannel 0: Not too bad.\n\nChannel 1: Yep.\n\nChannel 0: Now in terms of the rollover,\n\nChannel 1: Mhmm.\n\nChannel 0: have you got a financial adviser involved, or is it just an accountant?\n\nChannel 1: Yes. Yeah. Financial adviser.\n\nChannel 0: Cool. Okay. So are they comfortable to, in conjunction with the accountant, submit the rollover request through the government system?\n\nChannel 1: I I would guess so.\n\nChannel 0: Yep. So whoever and this is for your knowledge. I'll include this in an email.\n\nChannel 1: Yep.\n\nChannel 0: But whoever sets up the entities for the SMSF and links them to the tax office,\n\nChannel 1: Mhmm.\n\nChannel 0: they get an electronic service address, an ESA,\n\nChannel 1: Yep.\n\nChannel 0: and that allows them to go onto their system, whether it's class or whoever else, and send a rollover through the government system. And then the super fund goes, yep. Got it. It all matches up. We'll fling the funds across.\n\nChannel 1: Okay. Yep. No worries.\n\nChannel 0: K? So it's in control over whoever can type the details in.\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: Alright.\n\nChannel 0: what I will send you as well is the details for the hub, like the member number, account number, ABN, USI, all the details that they will need to punch in for that request.\n\nChannel 1: Yep.\n\nChannel 0: But\n\nChannel 1: Okay.\n\nChannel 0: there's\n\nChannel 1: Thank\n\nChannel 0: just\n\nChannel 1: you.\n\nChannel 0: a number of things that they need to do to line up to make sure data matches with the tax office.\n\nChannel 1: Yep.\n\nChannel 0: Cool?\n\nChannel 1: Yeah. Yeah. Cool.\n\nChannel 0: So I will send that through. They can do the request once the entities are open. That's fantastic. Hub's usually pretty quick.\n\nChannel 1: Yep.\n\nChannel 0: So, again, if we sell down all the ETFs and there's 250 there,\n\nChannel 1: Yep.\n\nChannel 0: that should sell down very quickly. It should also roll across very quickly. If you're lucky, it'll be across within within the fortnight.\n\nChannel 1: Yep.\n\nChannel 0: That's the\n\nChannel 1: Okay.\n\nChannel 0: best that you're gonna hope for. That those managed funds, if I submit that right now, there's probably no chance in hell that $27 is gonna come across in time. And if we\n\nChannel 1: Yep.\n\nChannel 0: submit that and it's pending a sale, it's gonna block you from rolling the other funds\n\nChannel 1: Yeah.\n\nChannel 0: across.\n\nChannel 1: Okay.\n\nChannel 0: So, otherwise, I'd say, yeah. Let's just submit everything, and whatever ends up coming down, we'll just move it, but I don't wanna have any blockages on your account.\n\nChannel 1: Yeah. Yeah. No. No. I understand that.\n\nChannel 0: Cool?\n\nChannel 1: Yep.\n\nChannel 0: We don't necessarily need all of the self managed super fund details, like the trust funds and everything sent to us. The only thing that we use that for is if we need to help data match. Like, if something's not going through the system, I'm pretty like, I do SMSF all the time.\n\nChannel 1: Mhmm.\n\nChannel 0: I can cross reference data. But if you've got an adviser, you've got an accountant, they should already be able to just double check all the i's and t's for you from\n\nChannel 1: Yes.\n\nChannel 0: what they've created.\n\nChannel 1: Yep. So from what I understand, she's asked for, like, our all that super stuff. So she they they'll be doing all that. Yeah.\n\nChannel 0: Yeah. Cool.\n\nChannel 1: Yep.\n\nChannel 0: So the only thing that you need to check as well is\n\nChannel 1: Mhmm.\n\nChannel 0: so because we have adviser access to this account, we can\n\nChannel 1: Yep.\n\nChannel 0: submit the sell downs, like like I said, like, tomorrow kind of thing.\n\nChannel 1: Mhmm.\n\nChannel 0: If they do a transfer of servicing rights to the other adviser, then however long that takes to process, then when they get their logins and then when they submit the request, it may delay it a week. So better off us doing this part, and then they can take it over from there.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: Cool?\n\nChannel 1: No worries. Yep.\n\nChannel 0: So I'll send you an email with what we've spoken about. You sign off on the authority to transact,\n\nChannel 1: Yep.\n\nChannel 0: and I'll let you know a few tips on what to watch out for and what\n\nChannel 1: Okay.\n\nChannel 0: questions to ask, and then just let me know how you go.\n\nChannel 1: Thank you very much.\n\nChannel 0: Awesome. The last warning I'll give you, Colin, is that when they submit requests through the government system, if there's anything that doesn't match up with the bank account or whatever, within one to three days, they get a rejection, and then they've got\n\nChannel 1: Mhmm.\n\nChannel 0: to submit it again and type it in differently. So whoever you've got there, they basically need to be sitting there watching it like a hawk and typing it in exactly how it should be.\n\nChannel 1: Yeah. They've been pretty proactive for these people. So\n\nChannel 0: Cool.\n\nChannel 1: yes.\n\nChannel 0: Alrighty.\n\nChannel 1: Alright.\n\nChannel 0: Any\n\nChannel 1: Thank\n\nChannel 0: questions\n\nChannel 1: you\n\nChannel 0: for\n\nChannel 1: very\n\nChannel 0: me\n\nChannel 1: much.\n\nChannel 0: so far?\n\nChannel 1: No. No. Sounds good. Oh, it's got all my answers for me. So you've given me more information to think about as well too.\n\nSo appreciate it.\n\nChannel 0: That's alright, mate. Easy done. Again, I can't make the the oceans move kind of thing, but I'll do everything that we can. And\n\nChannel 1: Yep.\n\nChannel 0: fingers crossed, it all gets across the line for you, and you get happy happy days with the property.\n\nChannel 1: Yes. Great. Thank you very much, Tommy.\n\nChannel 0: Awesome, mate. I'll send you an email. Talk to you soon.\n\nChannel 1: Okay, mate. Thank you. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.037166669964790344}],"sentiment":"neutral","sentiment_score":0.037166669964790344,"channel":1,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Good afternoon, Colin.","start":1.92,"end":3.12,"sentiment":"neutral","sentiment_score":0.3011299769083659},{"text":"It's Tommy here, senior adviser.","start":3.12,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.26132567822933195},{"text":"How are you doing?","start":5.04,"end":5.94,"sentiment":"neutral","sentiment_score":0.2472517006099224}],"sentiment":"neutral","sentiment_score":0.26658542702595395,"channel":0,"num_words":12,"start":1.92,"end":5.94},{"sentences":[{"text":"Good, mate.","start":6.0,"end":6.48,"sentiment":"positive","sentiment_score":0.4748938977718353},{"text":"Yourself?","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.32976505160331726}],"sentiment":"positive","sentiment_score":0.42651761571566266,"channel":1,"num_words":3,"start":6.0,"end":6.98},{"sentences":[{"text":"Living the dream.","start":7.3599997,"end":8.24,"sentiment":"positive","sentiment_score":0.33725428581237793},{"text":"It's just started raining, and it's freezing cold on the Gold Coast.","start":8.24,"end":10.8,"sentiment":"neutral","sentiment_score":-0.1143865833679835},{"text":"What about your end?","start":10.8,"end":11.86,"sentiment":"neutral","sentiment_score":-0.016921991482377052}],"sentiment":"neutral","sentiment_score":-0.022556005732009287,"channel":0,"num_words":19,"start":7.3599997,"end":11.86},{"sentences":[{"text":"Yeah.","start":14.545,"end":14.705,"sentiment":"neutral","sentiment_score":-0.035747405141592026},{"text":"It's pretty getting pretty chilly now.","start":14.705,"end":16.465,"sentiment":"neutral","sentiment_score":-0.16234267378846803},{"text":"The sun's going down, and so I'm down in Wollongong.","start":16.465,"end":20.085,"sentiment":"neutral","sentiment_score":-0.01131200771778822}],"sentiment":"neutral","sentiment_score":-0.0660543250029578,"channel":1,"num_words":17,"start":14.545,"end":20.085},{"sentences":[{"text":"Absolutely,","start":21.375,"end":21.875,"sentiment":"neutral","sentiment_score":0.14424341917037964}],"sentiment":"neutral","sentiment_score":0.14424341917037964,"channel":0,"num_words":1,"start":21.375,"end":21.875},{"sentences":[{"text":"Down in","start":21.744999,"end":22.465,"sentiment":"neutral","sentiment_score":0.1509356014430523}],"sentiment":"neutral","sentiment_score":0.1509356014430523,"channel":1,"num_words":2,"start":21.744999,"end":22.465},{"sentences":[{"text":"mate.","start":22.175,"end":22.675,"sentiment":"neutral","sentiment_score":0.2050049901008606}],"sentiment":"neutral","sentiment_score":0.2050049901008606,"channel":0,"num_words":1,"start":22.175,"end":22.675},{"sentences":[{"text":"down in the true blue country.","start":22.465,"end":24.244999,"sentiment":"neutral","sentiment_score":0.12255421032508214}],"sentiment":"neutral","sentiment_score":0.12255421032508214,"channel":1,"num_words":6,"start":22.465,"end":24.244999},{"sentences":[{"text":"True blue.","start":24.91,"end":25.470001,"sentiment":"neutral","sentiment_score":0.13351041823625565},{"text":"Fair enough.","start":25.470001,"end":25.95,"sentiment":"neutral","sentiment_score":0.1611892282962799},{"text":"Fair enough.","start":25.95,"end":26.35,"sentiment":"neutral","sentiment_score":0.23372965306043625},{"text":"Congrats on the origin.","start":26.35,"end":27.57,"sentiment":"positive","sentiment_score":0.4958128109574318}],"sentiment":"neutral","sentiment_score":0.3040109843015671,"channel":0,"num_words":10,"start":24.91,"end":27.57},{"sentences":[{"text":"Maybe.","start":28.53,"end":29.03,"sentiment":"neutral","sentiment_score":0.2235514521598816}],"sentiment":"neutral","sentiment_score":0.2235514521598816,"channel":1,"num_words":1,"start":28.53,"end":29.03},{"sentences":[{"text":"Mate, I'm just gonna do a quick security check with you,","start":30.51,"end":33.39,"sentiment":"neutral","sentiment_score":0.09397946501320059}],"sentiment":"neutral","sentiment_score":0.09397946501320059,"channel":0,"num_words":11,"start":30.51,"end":33.39},{"sentences":[{"text":"Yeah.","start":33.33,"end":33.57,"sentiment":"neutral","sentiment_score":0.09945159405469894}],"sentiment":"neutral","sentiment_score":0.09945159405469894,"channel":1,"num_words":1,"start":33.33,"end":33.57},{"sentences":[{"text":"and","start":33.39,"end":33.870003,"sentiment":"neutral","sentiment_score":0.10165980458259584}],"sentiment":"neutral","sentiment_score":0.10165980458259584,"channel":0,"num_words":1,"start":33.39,"end":33.870003},{"sentences":[{"text":"Go for","start":33.57,"end":33.89,"sentiment":"neutral","sentiment_score":0.12684328109025955}],"sentiment":"neutral","sentiment_score":0.12684328109025955,"channel":1,"num_words":2,"start":33.57,"end":33.89},{"sentences":[{"text":"then","start":33.870003,"end":34.190002,"sentiment":"neutral","sentiment_score":0.14077390730381012}],"sentiment":"neutral","sentiment_score":0.14077390730381012,"channel":0,"num_words":1,"start":33.870003,"end":34.190002},{"sentences":[{"text":"it.","start":33.89,"end":34.39,"sentiment":"neutral","sentiment_score":0.13185708224773407}],"sentiment":"neutral","sentiment_score":0.13185708224773407,"channel":1,"num_words":1,"start":33.89,"end":34.39},{"sentences":[{"text":"I've got all the notes open in front of me.","start":34.190002,"end":36.45,"sentiment":"neutral","sentiment_score":0.07555245980620384},{"text":"Could I","start":36.510002,"end":36.99,"sentiment":"neutral","sentiment_score":0.0379717405885458}],"sentiment":"neutral","sentiment_score":0.06928900660326083,"channel":0,"num_words":12,"start":34.190002,"end":36.99},{"sentences":[{"text":"Mhmm.","start":36.85,"end":37.35,"sentiment":"neutral","sentiment_score":0.03185761719942093}],"sentiment":"neutral","sentiment_score":0.03185761719942093,"channel":1,"num_words":1,"start":36.85,"end":37.35},{"sentences":[{"text":"just confirm date of birth and address, please?","start":36.99,"end":39.41,"sentiment":"neutral","sentiment_score":0.029675935627892613}],"sentiment":"neutral","sentiment_score":0.029675935627892613,"channel":0,"num_words":8,"start":36.99,"end":39.41},{"sentences":[{"text":"08/06/1977.","start":40.265,"end":42.365,"sentiment":"neutral","sentiment_score":0.007955487817525864}],"sentiment":"neutral","sentiment_score":0.007955487817525864,"channel":1,"num_words":1,"start":40.265,"end":42.365},{"sentences":[{"text":"Yep.","start":42.635002,"end":43.135002,"sentiment":"neutral","sentiment_score":0.03186167776584625}],"sentiment":"neutral","sentiment_score":0.03186167776584625,"channel":0,"num_words":1,"start":42.635002,"end":43.135002},{"sentences":[{"text":"I live at 6 Brooks Terrace, Canahawker, New South Wales 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far?","start":517.085,"end":517.745,"sentiment":"neutral","sentiment_score":0.11888572201132774}],"sentiment":"neutral","sentiment_score":0.11888572201132774,"channel":0,"num_words":2,"start":517.085,"end":517.745},{"sentences":[{"text":"No.","start":519.065,"end":519.145,"sentiment":"neutral","sentiment_score":0.000025872141122817993},{"text":"No.","start":519.145,"end":519.46497,"sentiment":"neutral","sentiment_score":0.03123335912823677},{"text":"Sounds good.","start":519.46497,"end":520.105,"sentiment":"neutral","sentiment_score":0.21196141839027405},{"text":"Oh, it's got all my answers for me.","start":520.105,"end":521.545,"sentiment":"neutral","sentiment_score":0.24687710404396057},{"text":"So you've given me more information to think about as well too.","start":521.545,"end":524.90497,"sentiment":"neutral","sentiment_score":0.23687019323309264}],"sentiment":"neutral","sentiment_score":0.21969338413327932,"channel":1,"num_words":24,"start":519.065,"end":524.90497},{"sentences":[{"text":"So appreciate it.","start":524.90497,"end":526.045,"sentiment":"positive","sentiment_score":0.4137974778811137}],"sentiment":"positive","sentiment_score":0.4137974778811137,"channel":1,"num_words":3,"start":524.90497,"end":526.045},{"sentences":[{"text":"That's alright, mate.","start":526.27997,"end":527.48,"sentiment":"positive","sentiment_score":0.42647962768872577},{"text":"Easy done.","start":527.48,"end":528.38,"sentiment":"positive","sentiment_score":0.5300570130348206},{"text":"Again, I can't make the the oceans move kind of thing, but I'll do everything that we can.","start":528.83997,"end":533.935,"sentiment":"neutral","sentiment_score":0.3246440084444152},{"text":"And","start":534.07495,"end":534.57495,"sentiment":"positive","sentiment_score":0.3710994422435761}],"sentiment":"positive","sentiment_score":0.35642685430745286,"channel":0,"num_words":24,"start":526.27997,"end":534.57495},{"sentences":[{"text":"Yep.","start":534.47,"end":534.97,"sentiment":"positive","sentiment_score":0.4093784689903259}],"sentiment":"positive","sentiment_score":0.4093784689903259,"channel":1,"num_words":1,"start":534.47,"end":534.97},{"sentences":[{"text":"fingers crossed, it all gets across the line for you, and you get happy happy days with the property.","start":534.71497,"end":538.815,"sentiment":"positive","sentiment_score":0.5817532319771616}],"sentiment":"positive","sentiment_score":0.5817532319771616,"channel":0,"num_words":19,"start":534.71497,"end":538.815},{"sentences":[{"text":"Yes.","start":539.2209,"end":539.6209,"sentiment":"positive","sentiment_score":0.34315335750579834},{"text":"Great.","start":539.6209,"end":539.9409,"sentiment":"positive","sentiment_score":0.6240342259407043},{"text":"Thank you very much, Tommy.","start":539.9409,"end":541.32086,"sentiment":"positive","sentiment_score":0.6656355261802673}],"sentiment":"positive","sentiment_score":0.6136236020496914,"channel":1,"num_words":7,"start":539.2209,"end":541.32086},{"sentences":[{"text":"Awesome, mate.","start":541.15094,"end":541.79095,"sentiment":"positive","sentiment_score":0.5136703103780746},{"text":"I'll send you an email.","start":541.79095,"end":542.59094,"sentiment":"neutral","sentiment_score":0.21196339130401612},{"text":"Talk to you soon.","start":542.59094,"end":543.49097,"sentiment":"neutral","sentiment_score":0.21130670234560966}],"sentiment":"neutral","sentiment_score":0.2665803987871517,"channel":0,"num_words":11,"start":541.15094,"end":543.49097},{"sentences":[{"text":"Okay, mate.","start":543.5409,"end":544.1009,"sentiment":"neutral","sentiment_score":0.32542236149311066},{"text":"Thank you.","start":544.1009,"end":544.5809,"sentiment":"positive","sentiment_score":0.7384568154811859},{"text":"Bye.","start":544.5809,"end":545.0809,"sentiment":"positive","sentiment_score":0.47333788871765137}],"sentiment":"positive","sentiment_score":0.5202192485332489,"channel":1,"num_words":5,"start":543.5409,"end":545.0809},{"sentences":[{"text":"Thank you.","start":544.91095,"end":545.3909,"sentiment":"positive","sentiment_score":0.6794268488883972},{"text":"Bye.","start":545.3909,"end":545.8909,"sentiment":"neutral","sentiment_score":-0.11590404063463212}],"sentiment":"positive","sentiment_score":0.4143165523807208,"channel":0,"num_words":3,"start":544.91095,"end":545.8909}]},"summary":{"result":"success","short":"A senior adviser, Tommy, calls Colin to confirm their personal information and discuss a potential loan. They discuss the loan details, including the need for funds to be moved to SMSF and a transaction authority to be submitted. The adviser explains the process for setting up the loan, including the timeline for transferring funds and setting up the transfer. The transfer of funds is in control of the customer and they need to submit a rollover request through the government system. The agent provides necessary details for the hub and advises the customer to be proactive in submitting the request."},"intents":{"segments":[{"text":"So you've got the most fun call for me to end my night, which is we're going to an SMSF with the family trust, and we need to get the funds across by the cutoff date. Is that correct? Yes.","start_word":125,"end_word":164,"intents":[{"intent":"Confirm financial status","confidence_score":0.00017748181}]},{"text":"When it comes to the hub funds, so I'm gonna ask you a few questions, and please forgive me for being quite quite Mhmm.","start_word":342,"end_word":365,"intents":[{"intent":"Ask questions","confidence_score":0.1424525}]},{"text":"When it comes to the hub funds, so I'm gonna ask you a few questions, and please forgive me for being quite quite Mhmm. sort It's of okay. direct with this because I'm It's just all good. here to sort it out. Mhmm.","start_word":342,"end_word":384,"intents":[{"intent":"Sort out funds","confidence_score":0.03563659}]},{"text":"Do you know how much funds you need to move across to get the lending across the line? I don't know.","start_word":385,"end_word":405,"intents":[{"intent":"Check balance","confidence_score":0.027115362}]},{"text":"So my wife and I are setting it up, so she's putting into it and I'm putting into it. Yeah.","start_word":428,"end_word":447,"intents":[{"intent":"Set up","confidence_score":0.026574828}]},{"text":"So what I would need to do, I basically need to send you a transaction authority for you to say, hey.","start_word":617,"end_word":637,"intents":[{"intent":"Send transaction authority","confidence_score":0.47598985}]},{"text":"I've instructed you guys to sell down all of these funds in preparation to roll to my SMSF.","start_word":639,"end_word":656,"intents":[{"intent":"Submit funds","confidence_score":0.19704777}]},{"text":"So with the SMSF, is it established right now to the have the entities been created, the trust and the company and everything?","start_word":717,"end_word":739,"intents":[{"intent":"Create trust and company documents","confidence_score":0.07755775},{"intent":"Create entities","confidence_score":0.06921172}]},{"text":"So are they comfortable to, in conjunction with the accountant, submit the rollover request through the government system?","start_word":846,"end_word":863,"intents":[{"intent":"Submit rollover request from accountant","confidence_score":0.00004575974}]},{"text":"But whoever sets up the entities for the SMSF and links them to the tax office, Mhmm. they get an electronic service address, an ESA, Yep. and that allows them to go onto their system, whether it's class or whoever else, and send a rollover through the government system. And then the super fund goes, yep. Got it. It all matches up. We'll fling the funds across. Okay.","start_word":885,"end_word":952,"intents":[{"intent":"Link funds to tax office","confidence_score":0.060237423}]},{"text":"So it's in control over whoever can type the details in. Yep.","start_word":957,"end_word":968,"intents":[{"intent":"Confirm control over details","confidence_score":0.10894728}]},{"text":"what I will send you as well is the details for the hub, like the member number, account number, ABN, USI, all the details that they will need to punch in for that request. Yep. But Okay.","start_word":972,"end_word":1008,"intents":[{"intent":"Send data details","confidence_score":0.00032538568},{"intent":"Process request","confidence_score":0.013944798}]},{"text":"what I will send you as well is the details for the hub, like the member number, account number, ABN, USI, all the details that they will need to punch in for that request. Yep. But Okay. there's Thank just you. a number of things that they need to do to line up to make sure data matches with the tax office. Yep. Cool?","start_word":972,"end_word":1035,"intents":[{"intent":"Provide tax office details","confidence_score":0.012815089}]},{"text":"a number of things that they need to do to line up to make sure data matches with the tax office.","start_word":1012,"end_word":1032,"intents":[{"intent":"Confirm data match","confidence_score":0.10105913}]},{"text":"So, again, if we sell down all the ETFs and there's 250 there, Yep. that should sell down very quickly. It should also roll across very quickly. If you're lucky, it'll be across within within the fortnight. Yep.","start_word":1061,"end_word":1098,"intents":[{"intent":"Arrange funds for sale","confidence_score":0.000012111575}]},{"text":"We don't necessarily need all of the self managed super fund details, like the trust funds and everything sent to us. The only thing that we use that for is if we need to help data match. Like, if something's not going through the system, I'm pretty like, I do SMSF all the time. Mhmm.","start_word":1193,"end_word":1247,"intents":[{"intent":"Suggest smff","confidence_score":0.00040754292}]},{"text":"But if you've got an adviser, you've got an accountant, they should already be able to just double check all the i's and t's for you from Yes.","start_word":1253,"end_word":1280,"intents":[{"intent":"Provide adviser assistance","confidence_score":0.008451013}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon, Colin. It's Tommy here, senior adviser. How are you doing?","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.2526620626449585},{"text":"Good, mate.","start_word":13,"end_word":14,"sentiment":"positive","sentiment_score":0.4687584042549134},{"text":"Yourself?","start_word":15,"end_word":15,"sentiment":"neutral","sentiment_score":0.32976505160331726},{"text":"Living the dream.","start_word":16,"end_word":18,"sentiment":"positive","sentiment_score":0.33687931299209595},{"text":"It's just started raining, and it's freezing cold on the Gold Coast. What about your end? Yeah. It's pretty getting pretty chilly now. The sun's going down, and so I'm down in Wollongong. Absolutely, Down in mate. down in the true blue country. True blue. Fair enough. Fair enough.","start_word":19,"end_word":67,"sentiment":"neutral","sentiment_score":-0.0034672277979552746},{"text":"Congrats on the origin.","start_word":68,"end_word":71,"sentiment":"positive","sentiment_score":0.4852441251277923},{"text":"Maybe. Mate, I'm just gonna do a quick security check with you, Yeah. and Go for then it. I've got all the notes open in front of me. Could I Mhmm. just confirm date of birth and address, please? 08/06/1977. Yep. I live at 6 Brooks Terrace, Canahawker, New South Wales 2530. Sensational. So you've got the most fun call for me to end my night, which is we're going to an SMSF with the family trust, and we need to get the funds across by the cutoff date. Is that correct? Yes. Yes. Alright. So so I've My gone and through the cutoff and had date's way before the August 10. The August 10 is when I need to before I need to sign a contract for a house. So Yeah. When you get the lending across and all that kind of thing, yeah. it's Yep. it's quite a tight one. I'll tell you one thing. We we submitted our last rollover to an SMSF last week, and we've Mhmm. pretty much closed them off at the moment. So got a few ideas for you. At this point, where are we just trying to get the hub twenty four funds across? I guess so. Yeah. That's all I Yep. have, isn't it? With you I guys. was looking through some older notes, and and please forgive me because new system I'm just cross referencing. Alright. There was a, like, $10 with BT Panorama, Yep. some insurance in there. Yep. And And I believe then the c CBOS. bus is open. Yep. I Yeah. guess c bus is still there. When it comes to the hub funds, so I'm gonna ask you a few questions, and please forgive me for being quite quite Mhmm. sort It's of okay.","start_word":72,"end_word":369,"sentiment":"neutral","sentiment_score":0.02026257681466589},{"text":"direct with this because I'm It's just all good. here to sort it out.","start_word":370,"end_word":383,"sentiment":"positive","sentiment_score":0.49556657671928406},{"text":"Mhmm. Do you know how much funds you need to move across to get the lending across the line? I don't know. K. I'm So, hoping not I I need 300,000 in the super fund for a deposit yeah. to get Perfect. a loan. So my wife and I are setting it up, so she's putting into it and I'm putting into it. Yeah. I've gotta ask that question of whether I need to take all of it out or not. Yep. So what I'm hoping Mhmm. is if the deposit's 300 and Mhmm. your wife's starts moving across too, because your hub's sitting at $2.93 today. Yeah. Yep. Now I've seen the only that. problem on the account is so we've got I've just got a full breakdown in front of me. So the Yep. 10,000 in cash, Mhmm. then you've got $2.55 in ETFs and 20 Yep. 7 in a managed fund. Right. Now the ETFs sell very, very quickly because they're straight on the market. The managed fund can take some time. When Yep. they send it off to sell down, it could take two to four weeks for that $27, which Right. Okay. pretty much means it's not gonna happen for that Yep. one portion. Yep. Now the $2.55 and the 10, Mhmm. outside of the minimum that they they require, that can Yep. go across pretty quickly. Okay. So what I would need to do, I basically need to send you a transaction authority for you to say, hey. I've instructed you guys to sell down all of these funds in preparation to roll to my SMSF. Mhmm. And then I will pretty much, first thing in the morning, get that submitted. Okay. So K? I've got to write you an email. I just heard you. I will send you, like, a document to sign Okay. with Yeah. Okay. everything Yep. Yep. in it. Yep. Now Alright. couple of things to kind of line up for this. Mhmm. So with the SMSF, is it established right now to the have the entities been created, the trust and the company and everything? No. That's being done as we speak. Okay. So trust and company are being created, so we don't have trust deeds and No. company constitutions just yet, but it only takes No. usually a couple of days. Yeah. It should be, hopefully, all set up by tomorrow afternoon or Friday lunch.","start_word":384,"end_word":790,"sentiment":"neutral","sentiment_score":-0.0052187190979206596},{"text":"Perfect.","start_word":791,"end_word":791,"sentiment":"positive","sentiment_score":0.5280476212501526},{"text":"So while we sell these funds down, the entities Mhmm. will be created. You get a whole bunch of documents from there.","start_word":792,"end_word":813,"sentiment":"neutral","sentiment_score":0.21846123039722443},{"text":"Perfect.","start_word":814,"end_word":814,"sentiment":"positive","sentiment_score":0.34874624013900757},{"text":"Yep. Not too bad. Yep. Now in terms of the rollover, Mhmm. have you got a financial adviser involved, or is it just an accountant? Yes. Yeah. Financial adviser. Cool. Okay. So are they comfortable to, in conjunction with the accountant, submit the rollover request through the government system? I I would guess so. Yep. So whoever and this is for your knowledge. I'll include this in an email. Yep. But whoever sets up the entities for the SMSF and links them to the tax office, Mhmm. they get an electronic service address, an ESA, Yep. and that allows them to go onto their system, whether it's class or whoever else, and send a rollover through the government system. And then the super fund goes, yep. Got it. It all matches up. We'll fling the funds across. Okay. Yep. No worries. K? So it's in control over whoever can type the details in. Yep. So Alright. what I will send you as well is the details for the hub, like the member number, account number, ABN, USI, all the details that they will need to punch in for that request. Yep. But Okay.","start_word":815,"end_word":1007,"sentiment":"neutral","sentiment_score":0.10027182391733704},{"text":"there's Thank just you.","start_word":1008,"end_word":1011,"sentiment":"positive","sentiment_score":0.3767119944095611},{"text":"a number of things that they need to do to line up to make sure data matches with the tax office. Yep. Cool? Yeah. Yeah. Cool. So I will send that through. They can do the request once the entities are open.","start_word":1012,"end_word":1053,"sentiment":"neutral","sentiment_score":0.17868226766586304},{"text":"That's fantastic. Hub's usually pretty quick.","start_word":1054,"end_word":1059,"sentiment":"positive","sentiment_score":0.6701084971427917},{"text":"Yep. So, again, if we sell down all the ETFs and there's 250 there, Yep. that should sell down very quickly. It should also roll across very quickly. If you're lucky, it'll be across within within the fortnight. Yep. That's the Okay. best that you're gonna hope for. That those managed funds, if I submit that right now, there's probably no chance in hell that $27 is gonna come across in time. And if we Yep. submit that and it's pending a sale, it's gonna block you from rolling the other funds Yeah. across. Okay. So, otherwise, I'd say, yeah. Let's just submit everything, and whatever ends up coming down, we'll just move it, but I don't wanna have any blockages on your account. Yeah. Yeah. No. No. I understand that. Cool? Yep. We don't necessarily need all of the self managed super fund details, like the trust funds and everything sent to us. The only thing that we use that for is if we need to help data match. Like, if something's not going through the system, I'm pretty like, I do SMSF all the time. Mhmm. I can cross reference data. But if you've got an adviser, you've got an accountant, they should already be able to just double check all the i's and t's for you from Yes. what they've created. Yep. So from what I understand, she's asked for, like, our all that super stuff. So she they they'll be doing all that. Yeah. Yeah.","start_word":1060,"end_word":1308,"sentiment":"neutral","sentiment_score":0.058121314234882},{"text":"Cool.","start_word":1309,"end_word":1309,"sentiment":"positive","sentiment_score":0.4467054605484009},{"text":"Yep. So the only thing that you need to check as well is Mhmm. so because we have adviser access to this account, we can Yep. submit the sell downs, like like I said, like, tomorrow kind of thing. Mhmm. If they do a transfer of servicing rights to the other adviser, then however long that takes to process, then when they get their logins and then when they submit the request, it may delay it a week. So better off us doing this part, and then they can take it over from there. Mhmm. Okay. Cool? No worries. Yep. So I'll send you an email with what we've spoken about. You sign off on the authority to transact, Yep. and I'll let you know a few tips on what to watch out for and what Okay. questions to ask, and then just let me know how you go.","start_word":1310,"end_word":1458,"sentiment":"neutral","sentiment_score":0.04088421165943146},{"text":"Thank you very much. Awesome.","start_word":1459,"end_word":1463,"sentiment":"positive","sentiment_score":0.4711354374885559},{"text":"The last warning I'll give you, Colin, is that when they submit requests through the government system, if there's anything that doesn't match up with the bank account or whatever, within one to three days, they get a rejection, and then they've got Mhmm. to submit it again and type it in differently. So whoever you've got there, they basically need to be sitting there watching it like a hawk and typing it in exactly how it should be. Yeah. They've been pretty proactive for these people. So Cool. yes. Alrighty. Alright. Any Thank questions you for very me much. so far? No. No. Sounds good. Oh, it's got all my answers for me. So you've given me more information to think about as well too.","start_word":1464,"end_word":1589,"sentiment":"neutral","sentiment_score":0.03701300173997879},{"text":"So appreciate it. That's alright, mate. Easy done.","start_word":1590,"end_word":1597,"sentiment":"positive","sentiment_score":0.4408656656742096},{"text":"Again, I can't make the the oceans move kind of thing, but I'll do everything that we can.","start_word":1598,"end_word":1615,"sentiment":"neutral","sentiment_score":0.3290315866470337},{"text":"And Yep. fingers crossed, it all gets across the line for you, and you get happy happy days with the property. Yes. Great. Thank you very much, Tommy. Awesome, mate.","start_word":1616,"end_word":1645,"sentiment":"positive","sentiment_score":0.574198842048645},{"text":"I'll send you an email. Talk to you soon.","start_word":1646,"end_word":1654,"sentiment":"neutral","sentiment_score":0.2086946815252304},{"text":"Okay, mate. Thank you. Bye. Thank you. Bye.","start_word":1655,"end_word":1662,"sentiment":"positive","sentiment_score":0.49448609352111816}],"average":{"sentiment":"neutral","sentiment_score":0.07242643498192149}}}}