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Thanks for calling Pete's Pizzas. What can we get you started with? I'm sorry, but we're currently sold out of the pepperoni pizza. May I suggest trying our supreme pizza instead?\n\nIt features pepperoni along with other delicious toppings. Would that work for you? Yes. We're out of pepperoni pizzas tonight. If you're interested, our supreme pizza includes pepperoni along with ham, mushrooms, capsicum, olives, and onion.\n\nHow does that sound? Are you still there? Is there anything else I can help with today?","paragraphs":[{"sentences":[{"text":"Hi there.","start":3.9199998,"end":4.66,"sentiment":"positive","sentiment_score":0.3667525500059128},{"text":"Thanks for calling Pete's Pizzas.","start":4.88,"end":6.5,"sentiment":"positive","sentiment_score":0.6997281074523926},{"text":"What can we get you started with?","start":6.7999997,"end":8.58,"sentiment":"positive","sentiment_score":0.5598152705601284},{"text":"I'm sorry, but we're currently sold out of the pepperoni pizza.","start":16.095001,"end":19.135,"sentiment":"negative","sentiment_score":-0.33346507291902194},{"text":"May I suggest trying our supreme pizza instead?","start":19.135,"end":21.555,"sentiment":"neutral","sentiment_score":-0.0015646163374185562}],"sentiment":"neutral","sentiment_score":0.13546120601169992,"num_words":33,"start":3.9199998,"end":21.555},{"sentences":[{"text":"It features pepperoni along with other delicious toppings.","start":21.695,"end":24.435001,"sentiment":"positive","sentiment_score":0.3615125808864832},{"text":"Would that work for you?","start":25.135,"end":26.34,"sentiment":"neutral","sentiment_score":0.2175455644726753},{"text":"Yes.","start":33.46,"end":33.78,"sentiment":"neutral","sentiment_score":0.04857876896858215},{"text":"We're out of pepperoni pizzas tonight.","start":33.78,"end":35.72,"sentiment":"neutral","sentiment_score":-0.08878472323218982},{"text":"If you're interested, our supreme pizza includes pepperoni along with ham, mushrooms, capsicum, olives, and onion.","start":36.42,"end":42.935,"sentiment":"neutral","sentiment_score":0.16200752230361104}],"sentiment":"neutral","sentiment_score":0.16910609044134617,"num_words":36,"start":21.695,"end":42.935},{"sentences":[{"text":"How does that sound?","start":43.155,"end":44.295002,"sentiment":"neutral","sentiment_score":0.20969151332974434},{"text":"Are you still there?","start":48.035,"end":48.995,"sentiment":"neutral","sentiment_score":0.11051972210407257},{"text":"Is there anything else I can help with today?","start":48.995,"end":51.015,"sentiment":"neutral","sentiment_score":0.16311131417751312}],"sentiment":"neutral","sentiment_score":0.1616968687842874,"num_words":17,"start":43.155,"end":51.015}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Okay.\n\nChannel 1: Hi there. Thanks for calling Pete's Pizzas. What can we get you started with?\n\nChannel 0: Can I get five large pepperoni pizzas? Can I get one of them with anchovies?\n\nChannel 1: I'm sorry, but we're currently sold out of the pepperoni pizza. May I suggest trying our supreme pizza instead? It features pepperoni along with other delicious toppings. Would that work for you?\n\nChannel 0: You saw that pepperoni pizza?\n\nChannel 1: Yes. We're out of pepperoni pizzas tonight. If you're interested, our supreme pizza includes pepperoni along with ham, mushrooms, capsicum, olives, and onion. How does that sound?\n\nChannel 0: Sure.\n\nChannel 1: Are you still there? Is there anything else I can help with today?","paragraphs":[{"sentences":[{"text":"Okay.","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.17499621212482452}],"sentiment":"neutral","sentiment_score":0.17499621212482452,"channel":0,"num_words":1,"start":0.71999997,"end":1.22},{"sentences":[{"text":"Hi there.","start":3.9199998,"end":4.66,"sentiment":"positive","sentiment_score":0.3667525500059128},{"text":"Thanks for calling Pete's Pizzas.","start":4.88,"end":6.5,"sentiment":"positive","sentiment_score":0.6997281074523926},{"text":"What can we get you started with?","start":6.7999997,"end":8.58,"sentiment":"positive","sentiment_score":0.5598152705601284}],"sentiment":"positive","sentiment_score":0.5822037522281919,"channel":1,"num_words":14,"start":3.9199998,"end":8.58},{"sentences":[{"text":"Can I get five large pepperoni pizzas?","start":9.92,"end":12.08,"sentiment":"neutral","sentiment_score":0.15115336435181753},{"text":"Can I get one of them with anchovies?","start":12.08,"end":13.78,"sentiment":"neutral","sentiment_score":0.08877069549635053}],"sentiment":"neutral","sentiment_score":0.1178826076289018,"channel":0,"num_words":15,"start":9.92,"end":13.78},{"sentences":[{"text":"I'm sorry, but we're currently sold out of the pepperoni pizza.","start":16.095001,"end":19.135,"sentiment":"negative","sentiment_score":-0.33346507291902194},{"text":"May I suggest trying our supreme pizza instead?","start":19.135,"end":21.555,"sentiment":"neutral","sentiment_score":-0.0015646163374185562},{"text":"It features pepperoni along with other delicious toppings.","start":21.695,"end":24.435001,"sentiment":"positive","sentiment_score":0.3615125808864832},{"text":"Would that work for you?","start":25.135,"end":26.34,"sentiment":"neutral","sentiment_score":0.2175455644726753}],"sentiment":"neutral","sentiment_score":0.009349866770207882,"channel":1,"num_words":32,"start":16.095001,"end":26.34},{"sentences":[{"text":"You saw that pepperoni pizza?","start":29.89,"end":31.59,"sentiment":"neutral","sentiment_score":-0.0043722779490053655}],"sentiment":"neutral","sentiment_score":-0.0043722779490053655,"channel":0,"num_words":5,"start":29.89,"end":31.59},{"sentences":[{"text":"Yes.","start":33.46,"end":33.78,"sentiment":"neutral","sentiment_score":0.04857876896858215},{"text":"We're out of pepperoni pizzas tonight.","start":33.78,"end":35.72,"sentiment":"neutral","sentiment_score":-0.08878472323218982},{"text":"If you're interested, our supreme pizza includes pepperoni along with ham, mushrooms, capsicum, olives, and onion.","start":36.42,"end":42.935,"sentiment":"neutral","sentiment_score":0.16200752230361104},{"text":"How does that sound?","start":43.155,"end":44.295002,"sentiment":"neutral","sentiment_score":0.20969151332974434}],"sentiment":"neutral","sentiment_score":0.10913914221304434,"channel":1,"num_words":27,"start":33.46,"end":44.295002},{"sentences":[{"text":"Sure.","start":47.625,"end":48.125,"sentiment":"neutral","sentiment_score":0.19679781794548035}],"sentiment":"neutral","sentiment_score":0.19679781794548035,"channel":0,"num_words":1,"start":47.625,"end":48.125},{"sentences":[{"text":"Are you still there?","start":48.035,"end":48.995,"sentiment":"neutral","sentiment_score":0.11051972210407257},{"text":"Is there anything else I can help with today?","start":48.995,"end":51.015,"sentiment":"neutral","sentiment_score":0.16311131417751312}],"sentiment":"neutral","sentiment_score":0.14692928584722373,"channel":1,"num_words":13,"start":48.035,"end":51.015}]},"summary":{"result":"success","short":"The customer called Pete's Pizzas and spoke with an agent. They ordered five large pepperoni pizzas but were sold out of the pepperoni pizza. The agent suggested their supreme pizza with pepperoni, garlic, mushrooms, olives, and onion toppings, which they ordered. The agent informed the customer that they are currently out of pepperoni pizzas and offered their supreme pizza, which includes pepperoni and other delicious toppings."},"intents":{"segments":[{"text":"May I suggest trying our supreme pizza instead?","start_word":41,"end_word":48,"intents":[{"intent":"Suggest alternate option","confidence_score":0.0071702492}]},{"text":"We're out of pepperoni pizzas tonight. If you're interested, our supreme pizza includes pepperoni along with ham, mushrooms, capsicum, olives, and onion. How does that sound?","start_word":68,"end_word":93,"intents":[{"intent":"Confirm availability of pepperoni pizzas","confidence_score":0.00016024218}]},{"text":"Is there anything else I can help with today?","start_word":99,"end_word":107,"intents":[{"intent":"Offer assistance","confidence_score":0.12716356}]}]},"sentiments":{"segments":[{"text":"Okay.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.17499621212482452},{"text":"Hi there. Thanks for calling Pete's Pizzas. What can we get you started with?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.5920324325561523},{"text":"Can I get five large pepperoni pizzas? Can I get one of them with anchovies? I'm sorry, but we're currently sold out of the pepperoni pizza. May I suggest trying our supreme pizza instead? It features pepperoni along with other delicious toppings. Would that work for you? You saw that pepperoni pizza? Yes. We're out of pepperoni pizzas tonight. If you're interested, our supreme pizza includes pepperoni along with ham, mushrooms, capsicum, olives, and onion. How does that sound? Sure. Are you still there? Is there anything else I can help with today?","start_word":15,"end_word":107,"sentiment":"neutral","sentiment_score":0.0654313713312149}],"average":{"sentiment":"neutral","sentiment_score":0.12942632039388022}}}}