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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Hello? Mhmm. Mhmm. Yeah.\n\nMhmm. Mhmm. Mhmm. Yeah. So you said you registered that from Airtel, India?\n\nMhmm. Yeah. So thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.\n\nSo I suggest you contact them directly because they are the one who have your account. Actually, we do not have their support customer number also as we're not affiliated connected with to them. The they are a different company. Yeah. Yeah.\n\nOkay. Sorry for that. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.15101824700832367},{"text":"Good morning.","start":1.52,"end":2.26,"sentiment":"positive","sentiment_score":0.39410512149333954},{"text":"This is Maureen from Airtel tech support.","start":2.32,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.32903451153210234},{"text":"How can I assist you today?","start":6.0,"end":7.68,"sentiment":"neutral","sentiment_score":0.3100855350494385},{"text":"Mhmm.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.02675061672925949}],"sentiment":"neutral","sentiment_score":0.30174905280856523,"num_words":17,"start":0.96,"end":8.18},{"sentences":[{"text":"Mhmm.","start":8.639999,"end":9.12,"sentiment":"neutral","sentiment_score":0.016254320740699768},{"text":"Hello?","start":9.12,"end":9.62,"sentiment":"neutral","sentiment_score":0.023514458909630775},{"text":"Mhmm.","start":26.204998,"end":26.704998,"sentiment":"neutral","sentiment_score":-0.014098015613853931},{"text":"Mhmm.","start":27.085,"end":27.564999,"sentiment":"neutral","sentiment_score":-0.004721684847027063},{"text":"Yeah.","start":27.564999,"end":28.064999,"sentiment":"neutral","sentiment_score":-0.001051945611834526}],"sentiment":"neutral","sentiment_score":0.003979426715523005,"num_words":5,"start":8.639999,"end":28.064999},{"sentences":[{"text":"Mhmm.","start":34.120003,"end":34.620003,"sentiment":"neutral","sentiment_score":-0.027848510071635246},{"text":"Mhmm.","start":41.205,"end":41.705,"sentiment":"neutral","sentiment_score":-0.1804848462343216},{"text":"Mhmm.","start":51.605003,"end":51.765,"sentiment":"neutral","sentiment_score":-0.004238652065396309},{"text":"Yeah.","start":51.765,"end":52.085003,"sentiment":"neutral","sentiment_score":0.0007262877188622952},{"text":"So you said you registered that from Airtel, India?","start":52.085003,"end":56.585003,"sentiment":"neutral","sentiment_score":0.010089289603961838}],"sentiment":"neutral","sentiment_score":-0.009310931862833409,"num_words":13,"start":34.120003,"end":56.585003},{"sentences":[{"text":"Mhmm.","start":61.469997,"end":61.629997,"sentiment":"neutral","sentiment_score":0.040167104452848434},{"text":"Yeah.","start":61.629997,"end":62.109997,"sentiment":"neutral","sentiment_score":0.08582662045955658},{"text":"So thank you for confirming.","start":62.109997,"end":63.57,"sentiment":"neutral","sentiment_score":0.27958270013332365},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":64.11,"end":69.009995,"sentiment":"neutral","sentiment_score":0.04574292390183969},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":69.875,"end":76.535,"sentiment":"negative","sentiment_score":-0.42222051984734005}],"sentiment":"neutral","sentiment_score":-0.15480249913202393,"num_words":36,"start":61.469997,"end":76.535},{"sentences":[{"text":"So I suggest you contact them directly because they are the one who have your account.","start":76.995,"end":82.535,"sentiment":"neutral","sentiment_score":-0.10104940249584615},{"text":"Actually, we do not have their support customer number also as we're not affiliated connected with to them.","start":89.53,"end":97.23,"sentiment":"neutral","sentiment_score":-0.23658832493755552},{"text":"The they are a different company.","start":97.685,"end":99.465,"sentiment":"neutral","sentiment_score":-0.22221906234820685},{"text":"Yeah.","start":102.244995,"end":102.744995,"sentiment":"neutral","sentiment_score":-0.10453003644943236},{"text":"Yeah.","start":108.645,"end":109.145,"sentiment":"neutral","sentiment_score":0.006197486072778702}],"sentiment":"neutral","sentiment_score":-0.17397683841131983,"num_words":42,"start":76.995,"end":109.145},{"sentences":[{"text":"Okay.","start":112.325,"end":112.825,"sentiment":"neutral","sentiment_score":0.11235225945711136},{"text":"Sorry for that.","start":113.43694,"end":114.31694,"sentiment":"neutral","sentiment_score":0.09096890687942505},{"text":"Bye.","start":114.31694,"end":114.81694,"sentiment":"neutral","sentiment_score":0.07693982124328613}],"sentiment":"neutral","sentiment_score":0.09243976026773452,"num_words":5,"start":112.325,"end":114.81694}]}}]},{"alternatives":[{"transcript":"Hi. Hi, Mahin. Hi. See, I have one India sim. I mean, using for a long time for last four or two years. And it got expired the day before, sorry, yesterday, and then I have just reactivated within three sixty five days validity pack. And then I have enabled one international roaming pack, which is only for incoming SMS. So but then the tower, I'm not able to get it, or I don't know whether the pack was not properly attached to my number or SIM. I'm not able to get the signal in my mobile or that particular Airtel number. So can you be able to help out on this? That's correct. That was an Airtel number from India. Correct. Okay. Okay. Do you have any, yeah, understood. Do you have any 800 number for India Airtel? Oh, isn't it? Okay. That's really weird because you guys are Airtel, then you do not know the support number of other countries. That's fine. No problem. I'll figure that out by myself. Thanks, Mahesh. 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Hi, Mahin. Hi. See, I have one India sim. I mean, using for a long time for last four or two years.\n\nAnd it got expired the day before, sorry, yesterday, and then I have just reactivated within three sixty five days validity pack. And then I have enabled one international roaming pack, which is only for incoming SMS. So but then the tower, I'm not able to get it, or I don't know whether the pack was not properly attached to my number or SIM. I'm not able to get the signal in my mobile or that particular Airtel number. So can you be able to help out on this?\n\nThat's correct. That was an Airtel number from India. Correct. Okay. Okay.\n\nDo you have any, yeah, understood. Do you have any 800 number for India Airtel? Oh, isn't it? Okay. That's really weird because you guys are Airtel, then you do not know the support number of other countries.\n\nThat's fine. No problem. I'll figure that out by myself. Thanks, Mahesh. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.3118247389793396},{"text":"Hi, Mahin.","start":7.2,"end":8.02,"sentiment":"neutral","sentiment_score":0.05509777367115021},{"text":"Hi.","start":8.88,"end":9.38,"sentiment":"neutral","sentiment_score":0.02651405334472656},{"text":"See, I have one India sim.","start":10.0,"end":11.94,"sentiment":"neutral","sentiment_score":-0.002331125123115877},{"text":"I mean, using for a long time for last four or two years.","start":13.725,"end":17.425,"sentiment":"neutral","sentiment_score":-0.013787758321716236}],"sentiment":"neutral","sentiment_score":0.01110029264110262,"num_words":23,"start":6.56,"end":17.425},{"sentences":[{"text":"And it got expired the day before, sorry, yesterday, and then I have just reactivated within three sixty five days validity pack.","start":18.445,"end":26.465,"sentiment":"neutral","sentiment_score":-0.07064276730472391},{"text":"And then I have enabled one international roaming pack, which is only for incoming SMS.","start":27.61,"end":33.15,"sentiment":"neutral","sentiment_score":-0.01144378911703825},{"text":"So but then the tower, I'm not able to get it, or I don't know whether the pack was not properly attached to my number or SIM.","start":34.329998,"end":42.685,"sentiment":"neutral","sentiment_score":-0.22562796222390952},{"text":"I'm not able to get the signal in my mobile or that particular Airtel number.","start":43.065002,"end":48.125,"sentiment":"neutral","sentiment_score":-0.23390787144502004},{"text":"So can you be able to help out on this?","start":48.425003,"end":51.085,"sentiment":"neutral","sentiment_score":0.0005263792350888252}],"sentiment":"neutral","sentiment_score":-0.1272034491778592,"num_words":89,"start":18.445,"end":51.085},{"sentences":[{"text":"That's correct.","start":58.52,"end":59.08,"sentiment":"neutral","sentiment_score":0.05735034868121147},{"text":"That was an Airtel number from India.","start":59.08,"end":60.84,"sentiment":"neutral","sentiment_score":0.03717108869126865},{"text":"Correct.","start":60.84,"end":61.34,"sentiment":"neutral","sentiment_score":0.05927574262022972},{"text":"Okay.","start":69.715,"end":70.215,"sentiment":"neutral","sentiment_score":-0.11114901304244997},{"text":"Okay.","start":77.555,"end":78.055,"sentiment":"neutral","sentiment_score":-0.12787218391895294}],"sentiment":"neutral","sentiment_score":0.01626273865501086,"num_words":12,"start":58.52,"end":78.055},{"sentences":[{"text":"Do you have any, yeah, understood.","start":80.835,"end":83.64,"sentiment":"neutral","sentiment_score":-0.0416541937738657},{"text":"Do you have any 800 number for India Airtel?","start":83.64,"end":88.14,"sentiment":"neutral","sentiment_score":-0.02960420275727908},{"text":"Oh, isn't it?","start":100.775,"end":101.575005,"sentiment":"neutral","sentiment_score":-0.08164690434932709},{"text":"Okay.","start":101.575005,"end":102.075005,"sentiment":"neutral","sentiment_score":-0.08496153354644775},{"text":"That's really weird because you guys are Airtel, then you do not know the support number of other countries.","start":102.455,"end":107.275,"sentiment":"neutral","sentiment_score":-0.2439945732292376}],"sentiment":"neutral","sentiment_score":-0.1442674243528592,"num_words":38,"start":80.835,"end":107.275},{"sentences":[{"text":"That's fine.","start":108.695,"end":109.255005,"sentiment":"neutral","sentiment_score":0.08467891812324524},{"text":"No problem.","start":109.255005,"end":109.815,"sentiment":"neutral","sentiment_score":0.16337552666664124},{"text":"I'll figure that out by myself.","start":109.815,"end":111.095,"sentiment":"neutral","sentiment_score":0.12783383578062057},{"text":"Thanks, Mahesh.","start":111.095,"end":111.835,"sentiment":"positive","sentiment_score":0.3419308215379715},{"text":"Bye.","start":115.326935,"end":115.826935,"sentiment":"neutral","sentiment_score":0.04237964376807213}],"sentiment":"neutral","sentiment_score":0.15302716854673165,"num_words":13,"start":108.695,"end":115.826935}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I\n\nChannel 1: Hi.\n\nChannel 0: assist you\n\nChannel 1: Hi,\n\nChannel 0: today?\n\nChannel 1: Mahin.\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: Hi.\n\nChannel 0: Hello?\n\nChannel 1: See, I have one India sim. I mean, using for a long time for last four or two years. And it got expired the day before, sorry, yesterday, and then I have just reactivated within three sixty five days validity pack.\n\nChannel 0: Mhmm. Mhmm. Yeah.\n\nChannel 1: And then I have enabled one international roaming pack, which is only for incoming SMS.\n\nChannel 0: Mhmm.\n\nChannel 1: So but then the tower, I'm not able to get it, or I don't know whether the pack was not properly attached\n\nChannel 0: Mhmm.\n\nChannel 1: to my number or SIM. I'm not able to get the signal in my mobile or that particular Airtel number. So can you be able to help out on this?\n\nChannel 0: Mhmm. Yeah. So you said you registered that from Airtel, India?\n\nChannel 1: That's correct. That was an Airtel number from India. Correct.\n\nChannel 0: Mhmm. Yeah. So thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers.\n\nChannel 1: Okay.\n\nChannel 0: Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I\n\nChannel 1: Okay.\n\nChannel 0: suggest you contact them directly because they\n\nChannel 1: Do you\n\nChannel 0: are\n\nChannel 1: have\n\nChannel 0: the one\n\nChannel 1: any,\n\nChannel 0: who have your account.\n\nChannel 1: yeah, understood. Do you have any 800 number for India Airtel?\n\nChannel 0: Actually, we do not have their support customer number also as we're not affiliated connected with to them. The they are a different company.\n\nChannel 1: Oh, isn't it? Okay.\n\nChannel 0: Yeah.\n\nChannel 1: That's really weird because you guys are Airtel, then you do not know the support number of other countries.\n\nChannel 0: Yeah.\n\nChannel 1: That's fine. No problem. I'll figure that out by myself. Thanks, Mahesh.\n\nChannel 0: Okay. Sorry for that. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.15101824700832367},{"text":"Good morning.","start":1.52,"end":2.26,"sentiment":"positive","sentiment_score":0.39410512149333954},{"text":"This is Maureen from Airtel tech support.","start":2.32,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.32903451153210234},{"text":"How can I","start":6.0,"end":6.8799996,"sentiment":"positive","sentiment_score":0.35106433431307477}],"sentiment":"neutral","sentiment_score":0.3304356210506879,"channel":0,"num_words":13,"start":0.96,"end":6.8799996},{"sentences":[{"text":"Hi.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.3118247389793396}],"sentiment":"neutral","sentiment_score":0.3118247389793396,"channel":1,"num_words":1,"start":6.56,"end":7.06},{"sentences":[{"text":"assist 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I have one India sim.","start":10.0,"end":11.94,"sentiment":"neutral","sentiment_score":-0.002331125123115877},{"text":"I mean, using for a long time for last four or two years.","start":13.725,"end":17.425,"sentiment":"neutral","sentiment_score":-0.013787758321716236},{"text":"And it got expired the day before, sorry, yesterday, and then I have just reactivated within three sixty five days validity pack.","start":18.445,"end":26.465,"sentiment":"neutral","sentiment_score":-0.07064276730472391}],"sentiment":"neutral","sentiment_score":-0.04261874364938859,"channel":1,"num_words":41,"start":10.0,"end":26.465},{"sentences":[{"text":"Mhmm.","start":26.204998,"end":26.704998,"sentiment":"neutral","sentiment_score":-0.014098015613853931},{"text":"Mhmm.","start":27.085,"end":27.564999,"sentiment":"neutral","sentiment_score":-0.004721684847027063},{"text":"Yeah.","start":27.564999,"end":28.064999,"sentiment":"neutral","sentiment_score":-0.001051945611834526}],"sentiment":"neutral","sentiment_score":-0.006623882024238507,"channel":0,"num_words":3,"start":26.204998,"end":28.064999},{"sentences":[{"text":"And then I have enabled one international roaming pack, which is only for incoming SMS.","start":27.61,"end":33.15,"sentiment":"neutral","sentiment_score":-0.01144378911703825}],"sentiment":"neutral","sentiment_score":-0.01144378911703825,"channel":1,"num_words":15,"start":27.61,"end":33.15},{"sentences":[{"text":"Mhmm.","start":34.120003,"end":34.620003,"sentiment":"neutral","sentiment_score":-0.027848510071635246}],"sentiment":"neutral","sentiment_score":-0.027848510071635246,"channel":0,"num_words":1,"start":34.120003,"end":34.620003},{"sentences":[{"text":"So but then the tower, I'm not able to get it, or I don't know whether the pack was not properly attached","start":34.329998,"end":41.305,"sentiment":"neutral","sentiment_score":-0.2329030864956704}],"sentiment":"neutral","sentiment_score":-0.2329030864956704,"channel":1,"num_words":22,"start":34.329998,"end":41.305},{"sentences":[{"text":"Mhmm.","start":41.205,"end":41.705,"sentiment":"neutral","sentiment_score":-0.1804848462343216}],"sentiment":"neutral","sentiment_score":-0.1804848462343216,"channel":0,"num_words":1,"start":41.205,"end":41.705},{"sentences":[{"text":"to my number or SIM.","start":41.305,"end":42.685,"sentiment":"neutral","sentiment_score":-0.19361741542816163},{"text":"I'm not able to get the signal in my mobile or that particular Airtel number.","start":43.065002,"end":48.125,"sentiment":"neutral","sentiment_score":-0.23390787144502004},{"text":"So can you be able to help out on this?","start":48.425003,"end":51.085,"sentiment":"neutral","sentiment_score":0.0005263792350888252}],"sentiment":"neutral","sentiment_score":-0.14904804521550735,"channel":1,"num_words":30,"start":41.305,"end":51.085},{"sentences":[{"text":"Mhmm.","start":51.605003,"end":51.765,"sentiment":"neutral","sentiment_score":-0.004238652065396309},{"text":"Yeah.","start":51.765,"end":52.085003,"sentiment":"neutral","sentiment_score":0.0007262877188622952},{"text":"So you said you registered that from Airtel, India?","start":52.085003,"end":56.585003,"sentiment":"neutral","sentiment_score":0.010089289603961838}],"sentiment":"neutral","sentiment_score":0.007935567462647503,"channel":0,"num_words":11,"start":51.605003,"end":56.585003},{"sentences":[{"text":"That's correct.","start":58.52,"end":59.08,"sentiment":"neutral","sentiment_score":0.05735034868121147},{"text":"That was an Airtel number from India.","start":59.08,"end":60.84,"sentiment":"neutral","sentiment_score":0.03717108869126865},{"text":"Correct.","start":60.84,"end":61.34,"sentiment":"neutral","sentiment_score":0.05927574262022972}],"sentiment":"neutral","sentiment_score":0.04341740608215332,"channel":1,"num_words":10,"start":58.52,"end":61.34},{"sentences":[{"text":"Mhmm.","start":61.469997,"end":61.629997,"sentiment":"neutral","sentiment_score":0.040167104452848434},{"text":"Yeah.","start":61.629997,"end":62.109997,"sentiment":"neutral","sentiment_score":0.08582662045955658},{"text":"So thank you for confirming.","start":62.109997,"end":63.57,"sentiment":"neutral","sentiment_score":0.27958270013332365},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":64.11,"end":69.009995,"sentiment":"neutral","sentiment_score":0.04574292390183969}],"sentiment":"neutral","sentiment_score":0.11261552158329222,"channel":0,"num_words":18,"start":61.469997,"end":69.009995},{"sentences":[{"text":"Okay.","start":69.715,"end":70.215,"sentiment":"neutral","sentiment_score":-0.11114901304244997}],"sentiment":"neutral","sentiment_score":-0.11114901304244997,"channel":1,"num_words":1,"start":69.715,"end":70.215},{"sentences":[{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":69.875,"end":76.535,"sentiment":"negative","sentiment_score":-0.42222051984734005},{"text":"So I","start":76.995,"end":77.715004,"sentiment":"neutral","sentiment_score":-0.19697129726409912}],"sentiment":"negative","sentiment_score":-0.39969559758901596,"channel":0,"num_words":20,"start":69.875,"end":77.715004},{"sentences":[{"text":"Okay.","start":77.555,"end":78.055,"sentiment":"neutral","sentiment_score":-0.12787218391895294}],"sentiment":"neutral","sentiment_score":-0.12787218391895294,"channel":1,"num_words":1,"start":77.555,"end":78.055},{"sentences":[{"text":"suggest you contact them directly because they","start":77.715004,"end":80.995,"sentiment":"neutral","sentiment_score":-0.0990736356803349}],"sentiment":"neutral","sentiment_score":-0.0990736356803349,"channel":0,"num_words":7,"start":77.715004,"end":80.995},{"sentences":[{"text":"Do you","start":80.835,"end":81.155,"sentiment":"neutral","sentiment_score":-0.04172850400209427}],"sentiment":"neutral","sentiment_score":-0.04172850400209427,"channel":1,"num_words":2,"start":80.835,"end":81.155},{"sentences":[{"text":"are","start":80.995,"end":81.155,"sentiment":"neutral","sentiment_score":-0.03616106137633324}],"sentiment":"neutral","sentiment_score":-0.03616106137633324,"channel":0,"num_words":1,"start":80.995,"end":81.155},{"sentences":[{"text":"have","start":81.155,"end":81.315,"sentiment":"neutral","sentiment_score":-0.04688631743192673}],"sentiment":"neutral","sentiment_score":-0.04688631743192673,"channel":1,"num_words":1,"start":81.155,"end":81.315},{"sentences":[{"text":"the one","start":81.155,"end":81.475006,"sentiment":"neutral","sentiment_score":-0.06502620130777359}],"sentiment":"neutral","sentiment_score":-0.06502620130777359,"channel":0,"num_words":2,"start":81.155,"end":81.475006},{"sentences":[{"text":"any,","start":81.315,"end":81.815,"sentiment":"neutral","sentiment_score":-0.05523766204714775}],"sentiment":"neutral","sentiment_score":-0.05523766204714775,"channel":1,"num_words":1,"start":81.315,"end":81.815},{"sentences":[{"text":"who have your account.","start":81.475006,"end":82.535,"sentiment":"neutral","sentiment_score":-0.09077973291277885}],"sentiment":"neutral","sentiment_score":-0.09077973291277885,"channel":0,"num_words":4,"start":81.475006,"end":82.535},{"sentences":[{"text":"yeah, understood.","start":82.920006,"end":83.64,"sentiment":"neutral","sentiment_score":-0.03217208757996559},{"text":"Do you have any 800 number for India Airtel?","start":83.64,"end":88.14,"sentiment":"neutral","sentiment_score":-0.02960420275727908}],"sentiment":"neutral","sentiment_score":-0.030071090906858444,"channel":1,"num_words":11,"start":82.920006,"end":88.14},{"sentences":[{"text":"Actually, we do not have their support customer number also as we're not affiliated connected with to them.","start":89.53,"end":97.23,"sentiment":"neutral","sentiment_score":-0.23658832493755552},{"text":"The they are a different company.","start":97.685,"end":99.465,"sentiment":"neutral","sentiment_score":-0.22221906234820685}],"sentiment":"neutral","sentiment_score":-0.23299600929021835,"channel":0,"num_words":24,"start":89.53,"end":99.465},{"sentences":[{"text":"Oh, isn't it?","start":100.775,"end":101.575005,"sentiment":"neutral","sentiment_score":-0.08164690434932709},{"text":"Okay.","start":101.575005,"end":102.075005,"sentiment":"neutral","sentiment_score":-0.08496153354644775}],"sentiment":"neutral","sentiment_score":-0.08247556164860725,"channel":1,"num_words":4,"start":100.775,"end":102.075005},{"sentences":[{"text":"Yeah.","start":102.244995,"end":102.744995,"sentiment":"neutral","sentiment_score":-0.10453003644943236}],"sentiment":"neutral","sentiment_score":-0.10453003644943236,"channel":0,"num_words":1,"start":102.244995,"end":102.744995},{"sentences":[{"text":"That's really weird because you guys are Airtel, then you do not know the support number of other 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Mahesh.","start":111.095,"end":111.835,"sentiment":"positive","sentiment_score":0.3419308215379715}],"sentiment":"neutral","sentiment_score":0.16224779561161995,"channel":1,"num_words":12,"start":108.695,"end":111.835},{"sentences":[{"text":"Okay.","start":112.325,"end":112.825,"sentiment":"neutral","sentiment_score":0.11235225945711136},{"text":"Sorry for that.","start":113.43694,"end":114.31694,"sentiment":"neutral","sentiment_score":0.09096890687942505},{"text":"Bye.","start":114.31694,"end":114.81694,"sentiment":"neutral","sentiment_score":0.07693982124328613}],"sentiment":"neutral","sentiment_score":0.09243976026773452,"channel":0,"num_words":5,"start":112.325,"end":114.81694},{"sentences":[{"text":"Bye.","start":115.326935,"end":115.826935,"sentiment":"neutral","sentiment_score":0.04237964376807213}],"sentiment":"neutral","sentiment_score":0.04237964376807213,"channel":1,"num_words":1,"start":115.326935,"end":115.826935}]},"summary":{"result":"success","short":"A customer named Mahin contacts Airtel tech support because their phone service service is not working. The representative informs them that they only service Australian phone numbers and suggests they contact Airtel directly for assistance. The call ends with the representative apologizing for the inconvenience and saying they will figure it out."},"intents":{"segments":[{"text":"See, I have one India sim. I mean, using for a long time for last four or two years. And it got expired the day before, sorry, yesterday, and then I have just reactivated within three sixty five days validity pack. Mhmm.","start_word":23,"end_word":64,"intents":[{"intent":"Assist with validity pack issue","confidence_score":0.04222353},{"intent":"Resolve issue","confidence_score":0.080924116},{"intent":"Contact airtel india","confidence_score":0.32988155}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15101824700832367},{"text":"Good morning. This is Maureen from Airtel tech support. How can I Hi.","start_word":1,"end_word":13,"sentiment":"positive","sentiment_score":0.344819039106369},{"text":"assist you today? Hi, Mahin. Mhmm. Mhmm. Hi. Hello? See, I have one India sim. I mean, using for a long time for last four or two years. And it got expired the day before, sorry, yesterday, and then I have just reactivated within three sixty five days validity pack. Mhmm. Mhmm. Yeah. And then I have enabled one international roaming pack, which is only for incoming SMS. Mhmm. So but then the tower, I'm not able to get it, or I don't know whether the pack was not properly attached Mhmm. to my number or SIM. I'm not able to get the signal in my mobile or that particular Airtel number. So can you be able to help out on this? Mhmm. Yeah. So you said you registered that from Airtel, India? That's correct. That was an Airtel number from India. Correct. Mhmm. Yeah. So thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Okay.","start_word":14,"end_word":175,"sentiment":"neutral","sentiment_score":-0.044883619993925095},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":176,"end_word":193,"sentiment":"negative","sentiment_score":-0.4185658395290375},{"text":"So I Okay. suggest you contact them directly because they Do are you the have one any, who have your account. yeah, understood. Do you have any 800 number for India Airtel? Actually, we do not have their support customer number also as we're not affiliated connected with to them. The they are a different company. Oh, isn't it? Okay. Yeah. That's really weird because you guys are Airtel, then you do not know the support number of other countries. Yeah. That's fine. No problem. I'll figure that out by myself. Thanks, Mahesh. Okay. Sorry for that. Bye. Bye.","start_word":194,"end_word":292,"sentiment":"neutral","sentiment_score":-0.07725280523300171}],"average":{"sentiment":"neutral","sentiment_score":-0.05669120539014585}}}}