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Good morning. I I would like to speak with Jamie Abraham. Ronald from Cloud Solution IT. Thank you.\n\nYeah. Good morning. Yeah. Jamie, it's, Ronald from Cloud Solution IT. How are you doing today?\n\nAlright. Okay. That's wonderful to hear. Jamie, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bawdjit Singh, to introduce our company and our services.\n\nName of the company again, sir, it's Cloud Solution IT. This is regarding the introductory meeting, sir. We would like to introduce our company to yours for future requirements, sir. Thank you. Mhmm.\n\nAlright. Okay. No. No. That would be okay.\n\nNo worries. Thank you, Jamie. Alright. Have a good day. 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You'll be connected to the next available team member as soon as possible. This call is being recorded and processed by AI. Westside Auto wholesale client support team. My name is Jeff. How are you doing today? Yes. Good morning. Jamie Abraham. Oh, also I'm sorry. May I have your name? Sorry. Cloud solution. Oh, okay. You're actually reached I'll call Jamie Abraham for you. Okay? Cloud solutions. Please stay on the line. Okay? I'll call Jamie for you. Hello? Hello? Going well. And so is this a sales call? For what purpose? Okay. Well, I appreciate the call, but we have our own support. We we don't really need anything else. Right. 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call will be recorded for training and quality assurance purposes. You'll be connected to the next available team member as soon as possible. This call is being recorded and processed by AI. Westside Auto wholesale client support team. My name is Jeff.\n\nHow are you doing today? Yes. Good morning. Jamie Abraham. Oh, also I'm sorry.\n\nMay I have your name? Sorry. Cloud solution. Oh, okay. You're actually reached I'll call Jamie Abraham for you.\n\nOkay? Cloud solutions. Please stay on the line. Okay? I'll call Jamie for you.\n\nHello? Hello? Going well. And so is this a sales call? For what purpose?\n\nOkay. Well, I appreciate the call, but we have our own support. We we don't really need anything else. Right. You have a good day.","paragraphs":[{"sentences":[{"text":"Your call will be recorded for training and quality assurance purposes.","start":1.52,"end":4.98,"sentiment":"neutral","sentiment_score":-0.010452937080778858},{"text":"You'll be connected to the next available team member as soon as possible.","start":5.52,"end":9.3,"sentiment":"neutral","sentiment_score":0.01702946424484253},{"text":"This call is being recorded and processed by AI.","start":12.799999,"end":15.465,"sentiment":"neutral","sentiment_score":0.0042973289059268106},{"text":"Westside Auto wholesale client support team.","start":15.865,"end":17.785,"sentiment":"neutral","sentiment_score":0.037562317525347076},{"text":"My name is Jeff.","start":17.785,"end":18.585,"sentiment":"neutral","sentiment_score":0.07632619328796864}],"sentiment":"neutral","sentiment_score":0.015715241063992646,"num_words":43,"start":1.52,"end":18.585},{"sentences":[{"text":"How are you doing today?","start":18.585,"end":19.625,"sentiment":"neutral","sentiment_score":0.1031269058585167},{"text":"Yes.","start":19.625,"end":20.125,"sentiment":"neutral","sentiment_score":0.05718712508678436},{"text":"Good morning.","start":21.305,"end":22.045,"sentiment":"neutral","sentiment_score":0.17946434020996094},{"text":"Jamie Abraham.","start":27.145,"end":27.945,"sentiment":"neutral","sentiment_score":0.006051370408385992},{"text":"Oh, also I'm sorry.","start":27.945,"end":28.925,"sentiment":"neutral","sentiment_score":-0.006357546430081129}],"sentiment":"neutral","sentiment_score":0.06560163499255266,"num_words":14,"start":18.585,"end":28.925},{"sentences":[{"text":"May I have your name?","start":29.064999,"end":29.91,"sentiment":"neutral","sentiment_score":-0.013833508267998696},{"text":"Sorry.","start":33.59,"end":34.09,"sentiment":"neutral","sentiment_score":-0.03549908101558685},{"text":"Cloud solution.","start":34.95,"end":35.83,"sentiment":"neutral","sentiment_score":-0.020914615131914616},{"text":"Oh, okay.","start":35.83,"end":36.23,"sentiment":"neutral","sentiment_score":0.005531813483685256},{"text":"You're actually reached I'll call Jamie Abraham for you.","start":36.23,"end":39.27,"sentiment":"neutral","sentiment_score":0.01127120190196567}],"sentiment":"neutral","sentiment_score":-0.00178902150180779,"num_words":19,"start":29.064999,"end":39.27},{"sentences":[{"text":"Okay?","start":39.27,"end":39.75,"sentiment":"neutral","sentiment_score":0.0033352775499224663},{"text":"Cloud solutions.","start":39.75,"end":40.55,"sentiment":"neutral","sentiment_score":-0.0037616086192429066},{"text":"Please stay on the line.","start":40.55,"end":41.43,"sentiment":"neutral","sentiment_score":-0.003552601486444473},{"text":"Okay?","start":41.43,"end":41.75,"sentiment":"neutral","sentiment_score":0.006731878034770489},{"text":"I'll call Jamie for you.","start":41.75,"end":49.6325,"sentiment":"neutral","sentiment_score":0.022665970399975775}],"sentiment":"neutral","sentiment_score":0.007007913065275976,"num_words":14,"start":39.27,"end":49.6325},{"sentences":[{"text":"Hello?","start":129.585,"end":130.085,"sentiment":"neutral","sentiment_score":0.027577565982937813},{"text":"Hello?","start":131.185,"end":131.685,"sentiment":"neutral","sentiment_score":0.02277485653758049},{"text":"Going well.","start":142.12001,"end":142.94,"sentiment":"neutral","sentiment_score":0.25344597548246384},{"text":"And so is this a sales call?","start":171.25,"end":174.62999,"sentiment":"neutral","sentiment_score":0.016139039370630468},{"text":"For what purpose?","start":182.295,"end":183.19499,"sentiment":"neutral","sentiment_score":-0.01007766555994749}],"sentiment":"neutral","sentiment_score":0.04571318945714405,"num_words":14,"start":129.585,"end":183.19499},{"sentences":[{"text":"Okay.","start":187.655,"end":188.155,"sentiment":"neutral","sentiment_score":0.02821897715330124},{"text":"Well, I appreciate the call, but we have our own support.","start":188.775,"end":194.15,"sentiment":"neutral","sentiment_score":0.019508106464689427},{"text":"We we don't really need anything else.","start":194.15,"end":197.37,"sentiment":"neutral","sentiment_score":-0.10306673496961594},{"text":"Right.","start":204.54999,"end":204.87,"sentiment":"positive","sentiment_score":0.3622218072414398},{"text":"You have a good day.","start":204.87,"end":205.71288,"sentiment":"positive","sentiment_score":0.41258816719055175}],"sentiment":"neutral","sentiment_score":0.07786014586687089,"num_words":25,"start":187.655,"end":205.71288}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call will be recorded for training and quality assurance purposes. You'll be connected to the next available team member as soon as possible. This call is being recorded and processed by AI. Westside Auto wholesale client support team. My name is Jeff.\n\nHow are you doing today? Yes.\n\nChannel 0: Hi.\n\nChannel 1: Good\n\nChannel 0: Good morning.\n\nChannel 1: morning.\n\nChannel 0: I I would like to speak with Jamie Abraham.\n\nChannel 1: Jamie Abraham. Oh, also I'm sorry. May I have your name?\n\nChannel 0: Ronald from Cloud Solution IT.\n\nChannel 1: Sorry. Cloud solution. Oh, okay. You're actually reached I'll call Jamie Abraham for you. Okay?\n\nCloud solutions. Please stay on the line. Okay? I'll call Jamie for\n\nChannel 0: Thank you.\n\nChannel 1: you. Hello? Hello?\n\nChannel 0: Yeah. Good morning. Yeah. Jamie, it's, Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Going well.\n\nChannel 0: Alright. Okay. That's wonderful to hear. Jamie, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bawdjit Singh, to introduce our company and our services.\n\nName of the company again, sir, it's Cloud Solution IT.\n\nChannel 1: And so is this a sales call?\n\nChannel 0: This is regarding the introductory meeting, sir. We would like to introduce our company to yours\n\nChannel 1: For what purpose?\n\nChannel 0: for future requirements, sir.\n\nChannel 1: Okay. Well, I appreciate the call, but\n\nChannel 0: Thank you.\n\nChannel 1: we have our own support. We we don't really need anything else.\n\nChannel 0: Mhmm. Alright. Okay. No. No.\n\nThat would be okay. No worries. Thank you, Jamie.\n\nChannel 1: Right. You have a good day.\n\nChannel 0: Alright. Have a good day. Have a good day. Thank you.","paragraphs":[{"sentences":[{"text":"Your call will be recorded for training and quality assurance purposes.","start":1.52,"end":4.98,"sentiment":"neutral","sentiment_score":-0.010452937080778858},{"text":"You'll be connected to the next available team member as soon as possible.","start":5.52,"end":9.3,"sentiment":"neutral","sentiment_score":0.01702946424484253},{"text":"This call is being recorded and processed by AI.","start":12.799999,"end":15.465,"sentiment":"neutral","sentiment_score":0.0042973289059268106},{"text":"Westside Auto wholesale client support team.","start":15.865,"end":17.785,"sentiment":"neutral","sentiment_score":0.037562317525347076},{"text":"My name is Jeff.","start":17.785,"end":18.585,"sentiment":"neutral","sentiment_score":0.07632619328796864}],"sentiment":"neutral","sentiment_score":0.015715241063992646,"channel":1,"num_words":43,"start":1.52,"end":18.585},{"sentences":[{"text":"How are you doing 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you.","start":36.23,"end":39.27,"sentiment":"neutral","sentiment_score":0.01127120190196567},{"text":"Okay?","start":39.27,"end":39.75,"sentiment":"neutral","sentiment_score":0.0033352775499224663}],"sentiment":"neutral","sentiment_score":0.002567427357037862,"channel":1,"num_words":15,"start":33.59,"end":39.75},{"sentences":[{"text":"Cloud solutions.","start":39.75,"end":40.55,"sentiment":"neutral","sentiment_score":-0.0037616086192429066},{"text":"Please stay on the line.","start":40.55,"end":41.43,"sentiment":"neutral","sentiment_score":-0.003552601486444473},{"text":"Okay?","start":41.43,"end":41.75,"sentiment":"neutral","sentiment_score":0.006731878034770489},{"text":"I'll call Jamie for","start":41.75,"end":43.175,"sentiment":"neutral","sentiment_score":0.014562128577381372}],"sentiment":"neutral","sentiment_score":0.0033078473061323166,"channel":1,"num_words":12,"start":39.75,"end":43.175},{"sentences":[{"text":"Thank you.","start":44.035,"end":44.775,"sentiment":"neutral","sentiment_score":0.15801095962524414}],"sentiment":"neutral","sentiment_score":0.15801095962524414,"channel":0,"num_words":2,"start":44.035,"end":44.775},{"sentences":[{"text":"you.","start":49.1325,"end":49.6325,"sentiment":"neutral","sentiment_score":0.055081337690353394},{"text":"Hello?","start":129.585,"end":130.085,"sentiment":"neutral","sentiment_score":0.027577565982937813},{"text":"Hello?","start":131.185,"end":131.685,"sentiment":"neutral","sentiment_score":0.02277485653758049}],"sentiment":"neutral","sentiment_score":0.03514458673695723,"channel":1,"num_words":3,"start":49.1325,"end":131.685},{"sentences":[{"text":"Yeah.","start":131.445,"end":131.765,"sentiment":"neutral","sentiment_score":0.05754610896110535},{"text":"Good 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well.","start":142.12001,"end":142.94,"sentiment":"neutral","sentiment_score":0.25344597548246384}],"sentiment":"neutral","sentiment_score":0.25344597548246384,"channel":1,"num_words":2,"start":142.12001,"end":142.94},{"sentences":[{"text":"Alright.","start":143.78,"end":144.1,"sentiment":"neutral","sentiment_score":0.21340444684028623},{"text":"Okay.","start":144.1,"end":144.42,"sentiment":"neutral","sentiment_score":0.33085912466049194},{"text":"That's wonderful to hear.","start":144.42,"end":145.8,"sentiment":"positive","sentiment_score":0.6189183741807938},{"text":"Jamie, I hope you still remember the company because the last time that we touched base with you, it was September of last year.","start":146.42,"end":153.16,"sentiment":"neutral","sentiment_score":0.10615276545286179},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bawdjit Singh, to introduce our company and our services.","start":153.805,"end":164.465,"sentiment":"neutral","sentiment_score":0.09276920681198438}],"sentiment":"neutral","sentiment_score":0.141620561807302,"channel":0,"num_words":57,"start":143.78,"end":164.465},{"sentences":[{"text":"Name of the company again, sir, it's Cloud Solution IT.","start":165.405,"end":168.785,"sentiment":"neutral","sentiment_score":0.06409654468297958}],"sentiment":"neutral","sentiment_score":0.06409654468297958,"channel":0,"num_words":10,"start":165.405,"end":168.785},{"sentences":[{"text":"And so is this a sales call?","start":171.25,"end":174.62999,"sentiment":"neutral","sentiment_score":0.016139039370630468}],"sentiment":"neutral","sentiment_score":0.016139039370630468,"channel":1,"num_words":7,"start":171.25,"end":174.62999},{"sentences":[{"text":"This is regarding the introductory meeting, sir.","start":176.63,"end":178.63,"sentiment":"neutral","sentiment_score":0.0007004889526537486},{"text":"We would like to introduce our company to yours","start":178.63,"end":182.09,"sentiment":"neutral","sentiment_score":0.03323187637660238}],"sentiment":"neutral","sentiment_score":0.018999394378624856,"channel":0,"num_words":16,"start":176.63,"end":182.09},{"sentences":[{"text":"For what purpose?","start":182.295,"end":183.19499,"sentiment":"neutral","sentiment_score":-0.01007766555994749}],"sentiment":"neutral","sentiment_score":-0.01007766555994749,"channel":1,"num_words":3,"start":182.295,"end":183.19499},{"sentences":[{"text":"for future requirements, sir.","start":184.99501,"end":186.77501,"sentiment":"neutral","sentiment_score":-0.03095846949145198}],"sentiment":"neutral","sentiment_score":-0.03095846949145198,"channel":0,"num_words":4,"start":184.99501,"end":186.77501},{"sentences":[{"text":"Okay.","start":187.655,"end":188.155,"sentiment":"neutral","sentiment_score":0.02821897715330124},{"text":"Well, I appreciate the call, but","start":188.775,"end":191.03499,"sentiment":"neutral","sentiment_score":0.10803475975990295}],"sentiment":"neutral","sentiment_score":0.09663250510181699,"channel":1,"num_words":7,"start":187.655,"end":191.03499},{"sentences":[{"text":"Thank you.","start":191.63501,"end":192.375,"sentiment":"neutral","sentiment_score":0.09784738719463348}],"sentiment":"neutral","sentiment_score":0.09784738719463348,"channel":0,"num_words":2,"start":191.63501,"end":192.375},{"sentences":[{"text":"we have our own support.","start":192.215,"end":194.15,"sentiment":"neutral","sentiment_score":-0.08672387748956681},{"text":"We we don't really need anything else.","start":194.15,"end":197.37,"sentiment":"neutral","sentiment_score":-0.10306673496961594}],"sentiment":"neutral","sentiment_score":-0.09625721101959546,"channel":1,"num_words":12,"start":192.215,"end":197.37},{"sentences":[{"text":"Mhmm.","start":197.315,"end":197.815,"sentiment":"neutral","sentiment_score":0.00001665530726313591},{"text":"Alright.","start":198.755,"end":199.235,"sentiment":"neutral","sentiment_score":0.02696986496448517},{"text":"Okay.","start":199.235,"end":199.735,"sentiment":"neutral","sentiment_score":0.014980105683207512},{"text":"No.","start":199.94,"end":200.02,"sentiment":"neutral","sentiment_score":-0.03439929336309433},{"text":"No.","start":200.02,"end":200.18001,"sentiment":"neutral","sentiment_score":-0.05059342831373215}],"sentiment":"neutral","sentiment_score":-0.008605219144374131,"channel":0,"num_words":5,"start":197.315,"end":200.18001},{"sentences":[{"text":"That would be okay.","start":200.18001,"end":201.32,"sentiment":"neutral","sentiment_score":-0.00596950389444828},{"text":"No worries.","start":201.7,"end":202.44,"sentiment":"neutral","sentiment_score":0.1323750801384449},{"text":"Thank you, Jamie.","start":202.5,"end":203.48,"sentiment":"positive","sentiment_score":0.33614394068717957}],"sentiment":"neutral","sentiment_score":0.13881155186229283,"channel":0,"num_words":9,"start":200.18001,"end":203.48},{"sentences":[{"text":"Right.","start":204.54999,"end":204.87,"sentiment":"positive","sentiment_score":0.3622218072414398},{"text":"You have a good day.","start":204.87,"end":205.71288,"sentiment":"positive","sentiment_score":0.41258816719055175}],"sentiment":"positive","sentiment_score":0.40419377386569977,"channel":1,"num_words":6,"start":204.54999,"end":205.71288},{"sentences":[{"text":"Alright.","start":205.7,"end":206.1,"sentiment":"neutral","sentiment_score":0.32503125071525574},{"text":"Have a good day.","start":206.1,"end":206.66,"sentiment":"positive","sentiment_score":0.41712164878845215},{"text":"Have a good day.","start":206.66,"end":207.3,"sentiment":"positive","sentiment_score":0.4267223924398422},{"text":"Thank you.","start":207.3,"end":208.04,"sentiment":"positive","sentiment_score":0.3514629602432251}],"sentiment":"positive","sentiment_score":0.4003030305558985,"channel":0,"num_words":11,"start":205.7,"end":208.04}]},"summary":{"result":"success","short":"The customer is calling Westside Auto wholesale client support team to speak with Jamie Abraham. The representative, Jeff, introduces himself and informs the customer that Jamie Abraham is not available. Jeff offers to call Jamie Abraham for a introductory meeting and explains that their company is not needed for any further services. The call ends with the customer thanking Jeff and wishing him a good day."},"intents":{"segments":[{"text":"You'll be connected to the next available team member as soon as possible.","start_word":11,"end_word":23,"intents":[{"intent":"Inform about next available team member","confidence_score":0.000117680145}]},{"text":"I I would like to speak with Jamie Abraham. Jamie Abraham.","start_word":54,"end_word":64,"intents":[{"intent":"Talk with jamie abraham","confidence_score":0.0009782033}]},{"text":"Jamie, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bawdjit Singh, to introduce our company and our services.","start_word":135,"end_word":185,"intents":[{"intent":"Introduce company and services","confidence_score":0.16454686}]}]},"sentiments":{"segments":[{"text":"Your call will be recorded for training and quality assurance purposes. You'll be connected to the next available team member as soon as possible. This call is being recorded and processed by AI. Westside Auto wholesale client support team. My name is Jeff. How are you doing today? Yes. Hi. Good Good morning. morning. I I would like to speak with Jamie Abraham. Jamie Abraham. Oh, also I'm sorry. May I have your name? Ronald from Cloud Solution IT. Sorry. Cloud solution. Oh, okay. You're actually reached I'll call Jamie Abraham for you. Okay? Cloud solutions. Please stay on the line. Okay? I'll call Jamie for Thank you. you. Hello? Hello? Yeah. Good morning. Yeah. Jamie, it's, Ronald from Cloud Solution IT. How are you doing today? Going well. Alright. Okay.","start_word":0,"end_word":130,"sentiment":"neutral","sentiment_score":0.05437319353222847},{"text":"That's wonderful to hear.","start_word":131,"end_word":134,"sentiment":"positive","sentiment_score":0.61234450340271},{"text":"Jamie, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bawdjit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. And so is this a sales call? This is regarding the introductory meeting, sir. We would like to introduce our company to yours For what purpose? for future requirements, sir. Okay. Well, I appreciate the call, but Thank you. we have our own support. We we don't really need anything else. Mhmm. Alright. Okay. No. No. That would be okay. No worries.","start_word":135,"end_word":257,"sentiment":"neutral","sentiment_score":0.04624123498797417},{"text":"Thank you, Jamie. Right. You have a good day.","start_word":258,"end_word":266,"sentiment":"positive","sentiment_score":0.37760961055755615},{"text":"Alright.","start_word":267,"end_word":267,"sentiment":"neutral","sentiment_score":0.32503125071525574},{"text":"Have a good day. Have a good day. Thank you.","start_word":268,"end_word":277,"sentiment":"positive","sentiment_score":0.4231964349746704}],"average":{"sentiment":"neutral","sentiment_score":0.08834493220760133}}}}