{"metadata":{"transaction_key":"deprecated","request_id":"019fe9cc-cf7a-7853-9d65-f522ae5700c6","sha256":"119739d10e2fae9df45b2badae3f5ba6ed8b4132ad30cc886b1755434ea40cfe","created":"2026-08-10T03:52:24.455Z","duration":106.84794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":198,"output_tokens":46},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":211,"output_tokens":211},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":211,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Crystal. Good afternoon. I'm looking for Jennifer. Jennifer? Jennifer Ranson. Ranson? Yes. From IT. Yeah. Just one moment. Thank you. Mary? From where is it? Vigilance AI. Thank you. Yes. I see. Anyways, I'll just try to ring back again. Thank you. Mhmm.","confidence":0.9970703,"words":[{"word":"hi","start":43.375,"end":43.695,"confidence":0.99316406,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.10207035392522812},{"word":"crystal","start":43.695,"end":44.195,"confidence":0.98657227,"punctuated_word":"Crystal.","sentiment":"neutral","sentiment_score":0.10620671510696413},{"word":"good","start":44.495003,"end":44.735,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.33067047595977783},{"word":"afternoon","start":44.735,"end":45.215,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.239724725484848},{"word":"i'm","start":45.215,"end":45.375,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.11377742141485214},{"word":"looking","start":45.375,"end":45.695,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.07374542206525803},{"word":"for","start":45.695,"end":46.015,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06373066455125809},{"word":"jennifer","start":46.015,"end":46.515,"confidence":0.92041016,"punctuated_word":"Jennifer.","sentiment":"neutral","sentiment_score":0.035890430212020874},{"word":"jennifer","start":48.975002,"end":49.475002,"confidence":0.9140625,"punctuated_word":"Jennifer?","sentiment":"neutral","sentiment_score":0.025844037532806396},{"word":"jennifer","start":49.855003,"end":50.335,"confidence":0.99609375,"punctuated_word":"Jennifer","sentiment":"neutral","sentiment_score":0.01281286869198084},{"word":"ranson","start":50.335,"end":50.835,"confidence":0.8006999,"punctuated_word":"Ranson.","sentiment":"neutral","sentiment_score":0.009025949984788896},{"word":"ranson","start":52.735,"end":53.235,"confidence":0.9664714,"punctuated_word":"Ranson?","sentiment":"neutral","sentiment_score":0.006105888169258833},{"word":"yes","start":53.695,"end":54.015,"confidence":0.9916992,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0149149801582098},{"word":"from","start":54.015,"end":54.335,"confidence":0.9980469,"punctuated_word":"From","sentiment":"neutral","sentiment_score":0.00827853661030531},{"word":"it","start":54.335,"end":54.835,"confidence":0.9790039,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.00854501873254776},{"word":"yeah","start":57.420002,"end":57.74,"confidence":0.86206055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0125526562333107},{"word":"just","start":57.74,"end":58.06,"confidence":0.9970703,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.005652420222759247},{"word":"one","start":58.06,"end":58.22,"confidence":0.9838867,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.005881320685148239},{"word":"moment","start":58.22,"end":58.72,"confidence":0.79248047,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.027381617575883865},{"word":"thank","start":59.420002,"end":59.66,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.27319589257240295},{"word":"you","start":59.66,"end":60.16,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.24553310871124268},{"word":"mary","start":63.420002,"end":63.920002,"confidence":0.9172363,"punctuated_word":"Mary?","sentiment":"neutral","sentiment_score":0.014830843545496464},{"word":"from","start":65.58,"end":65.82,"confidence":0.5385742,"punctuated_word":"From","sentiment":"neutral","sentiment_score":0.006273718550801277},{"word":"where","start":65.82,"end":66.06,"confidence":0.96240234,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.0028299931436777115},{"word":"is","start":66.06,"end":66.22,"confidence":0.2878418,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.014942802488803864},{"word":"it","start":66.22,"end":66.72,"confidence":0.9091797,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.02404111810028553},{"word":"vigilance","start":67.5,"end":68.0,"confidence":0.97924805,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.011165425181388857},{"word":"ai","start":68.62,"end":69.12,"confidence":0.86743164,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.017975976690649986},{"word":"thank","start":73.335,"end":73.73499,"confidence":0.42944336,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2819843888282776},{"word":"you","start":73.73499,"end":74.23499,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.23769870400428772},{"word":"yes","start":92.43,"end":92.93,"confidence":0.7651367,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.013787627220153809},{"word":"i","start":98.69294,"end":98.852936,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11498468369245528},{"word":"see","start":98.852936,"end":99.33294,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.08422660082578659},{"word":"anyways","start":99.33294,"end":99.83294,"confidence":0.83186847,"punctuated_word":"Anyways,","sentiment":"neutral","sentiment_score":-0.06757134944200516},{"word":"i'll","start":99.97294,"end":100.21294,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0425151102244854},{"word":"just","start":100.21294,"end":100.452934,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.015635482966899872},{"word":"try","start":100.452934,"end":100.69294,"confidence":0.9980469,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.03610873222351074},{"word":"to","start":100.69294,"end":100.852936,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05894840508699417},{"word":"ring","start":100.852936,"end":101.09293,"confidence":0.99902344,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.03651117905974388},{"word":"back","start":101.09293,"end":101.33294,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05627581477165222},{"word":"again","start":101.33294,"end":101.83294,"confidence":1.0,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.0007025338709354401},{"word":"thank","start":101.97294,"end":102.21294,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4102504253387451},{"word":"you","start":102.21294,"end":102.71294,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3144170641899109},{"word":"mhmm","start":105.492935,"end":105.992935,"confidence":0.998291,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02774795889854431}],"paragraphs":{"transcript":"\nHi, Crystal. Good afternoon. I'm looking for Jennifer. Jennifer? Jennifer Ranson.\n\nRanson? Yes. From IT. Yeah. Just one moment.\n\nThank you. Mary? From where is it? Vigilance AI. Thank you.\n\nYes. I see. Anyways, I'll just try to ring back again. Thank you. Mhmm.","paragraphs":[{"sentences":[{"text":"Hi, Crystal.","start":43.375,"end":44.195,"sentiment":"neutral","sentiment_score":0.10413853451609612},{"text":"Good afternoon.","start":44.495003,"end":45.215,"sentiment":"neutral","sentiment_score":0.2851976007223129},{"text":"I'm looking for Jennifer.","start":45.215,"end":46.515,"sentiment":"neutral","sentiment_score":0.07178598456084728},{"text":"Jennifer?","start":48.975002,"end":49.475002,"sentiment":"neutral","sentiment_score":0.025844037532806396},{"text":"Jennifer Ranson.","start":49.855003,"end":50.835,"sentiment":"neutral","sentiment_score":0.010919409338384868}],"sentiment":"neutral","sentiment_score":0.1012271877208894,"num_words":11,"start":43.375,"end":50.835},{"sentences":[{"text":"Ranson?","start":52.735,"end":53.235,"sentiment":"neutral","sentiment_score":0.006105888169258833},{"text":"Yes.","start":53.695,"end":54.015,"sentiment":"neutral","sentiment_score":0.0149149801582098},{"text":"From IT.","start":54.015,"end":54.835,"sentiment":"neutral","sentiment_score":0.008411777671426535},{"text":"Yeah.","start":57.420002,"end":57.74,"sentiment":"neutral","sentiment_score":0.0125526562333107},{"text":"Just one moment.","start":57.74,"end":58.72,"sentiment":"neutral","sentiment_score":0.012971786161263784}],"sentiment":"neutral","sentiment_score":0.01116405479842797,"num_words":8,"start":52.735,"end":58.72},{"sentences":[{"text":"Thank you.","start":59.420002,"end":60.16,"sentiment":"neutral","sentiment_score":0.2593645006418228},{"text":"Mary?","start":63.420002,"end":63.920002,"sentiment":"neutral","sentiment_score":0.014830843545496464},{"text":"From where is it?","start":65.58,"end":66.72,"sentiment":"neutral","sentiment_score":0.01060691149905324},{"text":"Vigilance AI.","start":67.5,"end":69.12,"sentiment":"neutral","sentiment_score":0.01457070093601942},{"text":"Thank you.","start":73.335,"end":74.23499,"sentiment":"neutral","sentiment_score":0.25984154641628265}],"sentiment":"neutral","sentiment_score":0.10225563504817811,"num_words":11,"start":59.420002,"end":74.23499},{"sentences":[{"text":"Yes.","start":92.43,"end":92.93,"sentiment":"neutral","sentiment_score":0.013787627220153809},{"text":"I see.","start":98.69294,"end":99.33294,"sentiment":"neutral","sentiment_score":-0.09960564225912094},{"text":"Anyways, I'll just try to ring back again.","start":99.33294,"end":101.83294,"sentiment":"neutral","sentiment_score":-0.03928357595577836},{"text":"Thank you.","start":101.97294,"end":102.71294,"sentiment":"positive","sentiment_score":0.362333744764328},{"text":"Mhmm.","start":105.492935,"end":105.992935,"sentiment":"neutral","sentiment_score":0.02774795889854431}],"sentiment":"neutral","sentiment_score":0.01805165596306324,"num_words":14,"start":92.43,"end":105.992935}]}}]},{"alternatives":[{"transcript":"You have called Bendigo and District Aboriginal Cooperative. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all other inquiries, please press 2. Welcome to the DAF main reception. You're speaking with Crystal. Jennifer Branson. Yeah. Just one moment. What was your first name? And whereabouts are you calling from? Yep. One moment. Terry, are you there? She's just on another phone call at the moment. Am I able to get her to give you a callback? Oh, alright. No worries. See you.","confidence":1.0,"words":[{"word":"you","start":1.68,"end":1.8399999,"confidence":0.5644531,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.005669951438903809},{"word":"have","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.014038778841495514},{"word":"called","start":2.1599998,"end":2.48,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.040312509983778},{"word":"bendigo","start":2.48,"end":2.98,"confidence":0.99902344,"punctuated_word":"Bendigo","sentiment":"neutral","sentiment_score":0.007901040837168694},{"word":"and","start":3.04,"end":3.1999998,"confidence":0.7963867,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.002003554254770279},{"word":"district","start":3.1999998,"end":3.6799998,"confidence":0.9951172,"punctuated_word":"District","sentiment":"neutral","sentiment_score":0.006844166666269302},{"word":"aboriginal","start":3.6799998,"end":4.18,"confidence":0.99316406,"punctuated_word":"Aboriginal","sentiment":"neutral","sentiment_score":0.02650374546647072},{"word":"cooperative","start":4.24,"end":4.74,"confidence":0.9675293,"punctuated_word":"Cooperative.","sentiment":"neutral","sentiment_score":0.014263111166656016},{"word":"if","start":5.04,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.05517476052045822},{"word":"this","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.06758427619934082},{"word":"is","start":5.44,"end":5.6,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06454627960920334},{"word":"an","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.06507374346256256},{"word":"emergency","start":5.7599998,"end":6.2599998,"confidence":0.9995117,"punctuated_word":"emergency,","sentiment":"neutral","sentiment_score":-0.07831336557865143},{"word":"hang","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.11378075927495956},{"word":"up","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.08291757106781006},{"word":"now","start":7.04,"end":7.3599997,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.08313682675361633},{"word":"and","start":7.3599997,"end":7.6,"confidence":0.92089844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06845638900995255},{"word":"dial","start":7.6,"end":7.9199996,"confidence":1.0,"punctuated_word":"dial","sentiment":"neutral","sentiment_score":-0.041885796934366226},{"word":"000","start":7.9199996,"end":8.82,"confidence":0.9995117,"punctuated_word":"000.","sentiment":"neutral","sentiment_score":-0.027029890567064285},{"word":"to","start":9.12,"end":9.28,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.012463385239243507},{"word":"speak","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.00961468741297722},{"word":"to","start":9.5199995,"end":9.679999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0028336886316537857},{"word":"the","start":9.679999,"end":9.84,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.003299163654446602},{"word":"medical","start":9.84,"end":10.24,"confidence":0.9951172,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":-0.008945530280470848},{"word":"clinic","start":10.24,"end":10.639999,"confidence":1.0,"punctuated_word":"clinic","sentiment":"neutral","sentiment_score":0.0001860298216342926},{"word":"reception","start":10.639999,"end":11.139999,"confidence":1.0,"punctuated_word":"reception,","sentiment":"neutral","sentiment_score":-0.002828415483236313},{"word":"press","start":11.36,"end":11.759999,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.0024322737008333206},{"word":"1","start":11.759999,"end":12.24,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.008916588500142097},{"word":"for","start":12.24,"end":12.48,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.0050450582057237625},{"word":"all","start":12.48,"end":12.719999,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.008297750726342201},{"word":"other","start":12.719999,"end":12.96,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.005827102810144424},{"word":"inquiries","start":12.96,"end":13.46,"confidence":1.0,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":0.0008363300003111362},{"word":"please","start":14.344999,"end":14.585,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.0017789024859666824},{"word":"press","start":14.585,"end":14.985,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.004811796359717846},{"word":"2","start":14.985,"end":15.485,"confidence":0.99902344,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.012383167631924152},{"word":"welcome","start":39.57,"end":39.97,"confidence":0.99609375,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.04227205365896225},{"word":"to","start":39.97,"end":40.129997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07022502273321152},{"word":"the","start":40.129997,"end":40.21,"confidence":0.55566406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05678825080394745},{"word":"daf","start":40.21,"end":40.53,"confidence":0.58374023,"punctuated_word":"DAF","sentiment":"neutral","sentiment_score":0.04136636108160019},{"word":"main","start":40.53,"end":40.69,"confidence":0.7138672,"punctuated_word":"main","sentiment":"neutral","sentiment_score":0.06530125439167023},{"word":"reception","start":40.69,"end":41.19,"confidence":0.99902344,"punctuated_word":"reception.","sentiment":"neutral","sentiment_score":0.058244187384843826},{"word":"you're","start":41.329998,"end":41.57,"confidence":0.99902344,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.023600390180945396},{"word":"speaking","start":41.57,"end":41.89,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.01829485036432743},{"word":"with","start":41.89,"end":42.129997,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.02414877340197563},{"word":"crystal","start":42.129997,"end":42.629997,"confidence":0.98291016,"punctuated_word":"Crystal.","sentiment":"neutral","sentiment_score":0.027387704700231552},{"word":"jennifer","start":48.355,"end":48.855,"confidence":0.97509766,"punctuated_word":"Jennifer","sentiment":"neutral","sentiment_score":0.014802636578679085},{"word":"branson","start":52.115,"end":52.615,"confidence":0.7233887,"punctuated_word":"Branson.","sentiment":"neutral","sentiment_score":0.00520484521985054},{"word":"yeah","start":56.85,"end":57.17,"confidence":0.9875488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016337674111127853},{"word":"just","start":57.17,"end":57.489998,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.012078878469765186},{"word":"one","start":57.489998,"end":57.73,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.008160796016454697},{"word":"moment","start":57.73,"end":58.23,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.01054492499679327},{"word":"what","start":61.17,"end":61.41,"confidence":0.9980469,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.04993704333901405},{"word":"was","start":61.41,"end":61.65,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.05740175396203995},{"word":"your","start":61.65,"end":61.89,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04704882949590683},{"word":"first","start":61.89,"end":62.21,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.06535785645246506},{"word":"name","start":62.21,"end":62.71,"confidence":0.89282227,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.052518486976623535},{"word":"and","start":64.93,"end":65.25,"confidence":0.99316406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.008912969380617142},{"word":"whereabouts","start":65.25,"end":65.729996,"confidence":0.95410156,"punctuated_word":"whereabouts","sentiment":"neutral","sentiment_score":0.005296832881867886},{"word":"are","start":65.729996,"end":65.89,"confidence":0.9921875,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.001213250681757927},{"word":"you","start":65.89,"end":66.05,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005120335146784782},{"word":"calling","start":66.05,"end":66.45,"confidence":0.9980469,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.01386706717312336},{"word":"from","start":66.45,"end":66.95,"confidence":1.0,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":0.014454650692641737},{"word":"yep","start":71.665,"end":71.985,"confidence":0.9428711,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.040322788059711456},{"word":"one","start":71.985,"end":72.305,"confidence":0.99902344,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.0327327623963356},{"word":"moment","start":72.305,"end":72.805,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.043654732406139374},{"word":"terry","start":90.63,"end":91.03,"confidence":0.66015625,"punctuated_word":"Terry,","sentiment":"neutral","sentiment_score":0.052936144173145294},{"word":"are","start":91.03,"end":91.10999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.025268904864788055},{"word":"you","start":91.10999,"end":91.35,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.044480789452791214},{"word":"there","start":91.35,"end":91.85,"confidence":1.0,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":0.03799267113208771},{"word":"she's","start":93.375,"end":93.695,"confidence":0.9941406,"punctuated_word":"She's","sentiment":"neutral","sentiment_score":-0.08513195812702179},{"word":"just","start":93.695,"end":93.935,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10392117500305176},{"word":"on","start":93.935,"end":94.175,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.12604662775993347},{"word":"another","start":94.175,"end":94.575,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.1417848765850067},{"word":"phone","start":94.575,"end":94.815,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.1317715048789978},{"word":"call","start":94.815,"end":95.055,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.14776748418807983},{"word":"at","start":95.055,"end":95.215004,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.17475271224975586},{"word":"the","start":95.215004,"end":95.295,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17753277719020844},{"word":"moment","start":95.295,"end":95.775,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.1263308972120285},{"word":"am","start":95.775,"end":96.015,"confidence":1.0,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":-0.11787422001361848},{"word":"i","start":96.015,"end":96.095,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09073345363140106},{"word":"able","start":96.095,"end":96.415,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.08710409700870514},{"word":"to","start":96.415,"end":96.575,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09430506825447084},{"word":"get","start":96.575,"end":96.735,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.10672904551029204},{"word":"her","start":96.735,"end":96.895004,"confidence":1.0,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.1089859902858734},{"word":"to","start":96.895004,"end":96.975,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10871262848377228},{"word":"give","start":96.975,"end":97.215004,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.07949057221412659},{"word":"you","start":97.215004,"end":97.375,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11149940639734268},{"word":"a","start":97.375,"end":97.535,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10928405821323396},{"word":"callback","start":97.535,"end":98.035,"confidence":0.9975586,"punctuated_word":"callback?","sentiment":"neutral","sentiment_score":-0.11011356115341188},{"word":"oh","start":102.575,"end":103.075,"confidence":0.88720703,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.10377603769302368},{"word":"alright","start":103.215004,"end":103.695,"confidence":0.9951172,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.138616681098938},{"word":"no","start":103.695,"end":103.855,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1305783987045288},{"word":"worries","start":103.855,"end":104.335,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.1486223191022873},{"word":"see","start":104.335,"end":104.495,"confidence":0.99609375,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.17064960300922394},{"word":"you","start":104.495,"end":104.995,"confidence":0.8925781,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.14372850954532623}],"paragraphs":{"transcript":"\nYou have called Bendigo and District Aboriginal Cooperative. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all other inquiries, please press 2. Welcome to the DAF main reception.\n\nYou're speaking with Crystal. Jennifer Branson. Yeah. Just one moment. What was your first name?\n\nAnd whereabouts are you calling from? Yep. One moment. Terry, are you there? She's just on another phone call at the moment.\n\nAm I able to get her to give you a callback? Oh, alright. No worries. See you.","paragraphs":[{"sentences":[{"text":"You have called Bendigo and District Aboriginal Cooperative.","start":1.68,"end":4.74,"sentiment":"neutral","sentiment_score":-0.0003132027341052892},{"text":"If this is an emergency, hang up now and dial 000.","start":5.04,"end":8.82,"sentiment":"neutral","sentiment_score":-0.06799087808890776},{"text":"To speak to the medical clinic reception, press 1.","start":9.12,"end":12.24,"sentiment":"neutral","sentiment_score":-0.003161108742157618},{"text":"For all other inquiries, please press 2.","start":12.24,"end":15.485,"sentiment":"neutral","sentiment_score":0.005060329035456691},{"text":"Welcome to the DAF main reception.","start":39.57,"end":41.19,"sentiment":"neutral","sentiment_score":0.05569952167570591}],"sentiment":"neutral","sentiment_score":-0.009981361615312536,"num_words":41,"start":1.68,"end":41.19},{"sentences":[{"text":"You're speaking with Crystal.","start":41.329998,"end":42.629997,"sentiment":"neutral","sentiment_score":0.023357929661870003},{"text":"Jennifer Branson.","start":48.355,"end":52.615,"sentiment":"neutral","sentiment_score":0.010003740899264812},{"text":"Yeah.","start":56.85,"end":57.17,"sentiment":"neutral","sentiment_score":0.016337674111127853},{"text":"Just one moment.","start":57.17,"end":58.23,"sentiment":"neutral","sentiment_score":0.010261533161004385},{"text":"What was your first name?","start":61.17,"end":62.71,"sentiment":"neutral","sentiment_score":0.05445279404520988}],"sentiment":"neutral","sentiment_score":0.02885502961774667,"num_words":15,"start":41.329998,"end":62.71},{"sentences":[{"text":"And whereabouts are you calling from?","start":64.93,"end":66.95,"sentiment":"neutral","sentiment_score":0.00773976743221283},{"text":"Yep.","start":71.665,"end":71.985,"sentiment":"neutral","sentiment_score":0.040322788059711456},{"text":"One moment.","start":71.985,"end":72.805,"sentiment":"neutral","sentiment_score":0.03819374740123749},{"text":"Terry, are you there?","start":90.63,"end":91.85,"sentiment":"neutral","sentiment_score":0.04016962740570307},{"text":"She's just on another phone call at the moment.","start":93.375,"end":95.775,"sentiment":"neutral","sentiment_score":-0.1350044459104538}],"sentiment":"neutral","sentiment_score":-0.04050966436890038,"num_words":22,"start":64.93,"end":95.775},{"sentences":[{"text":"Am I able to get her to give you a callback?","start":95.775,"end":98.035,"sentiment":"neutral","sentiment_score":-0.10225746374238621},{"text":"Oh, alright.","start":102.575,"end":103.695,"sentiment":"neutral","sentiment_score":0.12119635939598083},{"text":"No worries.","start":103.695,"end":104.335,"sentiment":"neutral","sentiment_score":0.13960035890340805},{"text":"See you.","start":104.335,"end":104.995,"sentiment":"neutral","sentiment_score":0.15718905627727509}],"sentiment":"neutral","sentiment_score":-0.01699179717723061,"num_words":17,"start":95.775,"end":104.995}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have called Bendigo and District Aboriginal Cooperative. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all other inquiries, please press 2. Welcome to the DAF main reception.\n\nYou're speaking with Crystal.\n\nChannel 0: Hi, Crystal. Good afternoon. I'm looking for Jennifer.\n\nChannel 1: Jennifer\n\nChannel 0: Jennifer? Jennifer Ranson.\n\nChannel 1: Branson.\n\nChannel 0: Ranson? Yes. From IT.\n\nChannel 1: Yeah. Just\n\nChannel 0: Yeah.\n\nChannel 1: one moment.\n\nChannel 0: Just one moment. Thank you.\n\nChannel 1: What was your first name?\n\nChannel 0: Mary?\n\nChannel 1: And whereabouts\n\nChannel 0: From\n\nChannel 1: are\n\nChannel 0: where\n\nChannel 1: you calling\n\nChannel 0: is it?\n\nChannel 1: from?\n\nChannel 0: Vigilance AI.\n\nChannel 1: Yep. One moment.\n\nChannel 0: Thank you.\n\nChannel 1: Terry, are you there?\n\nChannel 0: Yes.\n\nChannel 1: She's just on another phone call at the moment. Am I able to get her to give you a callback?\n\nChannel 0: I see. Anyways, I'll just try to ring back again. Thank you.\n\nChannel 1: Oh, alright. No worries. See you.\n\nChannel 0: Mhmm.","paragraphs":[{"sentences":[{"text":"You have called Bendigo and District Aboriginal Cooperative.","start":1.68,"end":4.74,"sentiment":"neutral","sentiment_score":-0.0003132027341052892},{"text":"If this is an emergency, hang up now and dial 000.","start":5.04,"end":8.82,"sentiment":"neutral","sentiment_score":-0.06799087808890776},{"text":"To speak to the medical clinic reception, press 1.","start":9.12,"end":12.24,"sentiment":"neutral","sentiment_score":-0.003161108742157618},{"text":"For all other inquiries, please press 2.","start":12.24,"end":15.485,"sentiment":"neutral","sentiment_score":0.005060329035456691},{"text":"Welcome to the DAF main reception.","start":39.57,"end":41.19,"sentiment":"neutral","sentiment_score":0.05569952167570591}],"sentiment":"neutral","sentiment_score":-0.009981361615312536,"channel":1,"num_words":41,"start":1.68,"end":41.19},{"sentences":[{"text":"You're speaking with Crystal.","start":41.329998,"end":42.629997,"sentiment":"neutral","sentiment_score":0.023357929661870003}],"sentiment":"neutral","sentiment_score":0.023357929661870003,"channel":1,"num_words":4,"start":41.329998,"end":42.629997},{"sentences":[{"text":"Hi, Crystal.","start":43.375,"end":44.195,"sentiment":"neutral","sentiment_score":0.10413853451609612},{"text":"Good afternoon.","start":44.495003,"end":45.215,"sentiment":"neutral","sentiment_score":0.2851976007223129},{"text":"I'm looking for Jennifer.","start":45.215,"end":46.515,"sentiment":"neutral","sentiment_score":0.07178598456084728}],"sentiment":"neutral","sentiment_score":0.1332270260900259,"channel":0,"num_words":8,"start":43.375,"end":46.515},{"sentences":[{"text":"Jennifer","start":48.355,"end":48.855,"sentiment":"neutral","sentiment_score":0.014802636578679085}],"sentiment":"neutral","sentiment_score":0.014802636578679085,"channel":1,"num_words":1,"start":48.355,"end":48.855},{"sentences":[{"text":"Jennifer?","start":48.975002,"end":49.475002,"sentiment":"neutral","sentiment_score":0.025844037532806396},{"text":"Jennifer Ranson.","start":49.855003,"end":50.835,"sentiment":"neutral","sentiment_score":0.010919409338384868}],"sentiment":"neutral","sentiment_score":0.015894285403192043,"channel":0,"num_words":3,"start":48.975002,"end":50.835},{"sentences":[{"text":"Branson.","start":52.115,"end":52.615,"sentiment":"neutral","sentiment_score":0.00520484521985054}],"sentiment":"neutral","sentiment_score":0.00520484521985054,"channel":1,"num_words":1,"start":52.115,"end":52.615},{"sentences":[{"text":"Ranson?","start":52.735,"end":53.235,"sentiment":"neutral","sentiment_score":0.006105888169258833},{"text":"Yes.","start":53.695,"end":54.015,"sentiment":"neutral","sentiment_score":0.0149149801582098},{"text":"From IT.","start":54.015,"end":54.835,"sentiment":"neutral","sentiment_score":0.008411777671426535}],"sentiment":"neutral","sentiment_score":0.009461105917580426,"channel":0,"num_words":4,"start":52.735,"end":54.835},{"sentences":[{"text":"Yeah.","start":56.85,"end":57.17,"sentiment":"neutral","sentiment_score":0.016337674111127853},{"text":"Just","start":57.17,"end":57.489998,"sentiment":"neutral","sentiment_score":0.012078878469765186}],"sentiment":"neutral","sentiment_score":0.01420827629044652,"channel":1,"num_words":2,"start":56.85,"end":57.489998},{"sentences":[{"text":"Yeah.","start":57.420002,"end":57.74,"sentiment":"neutral","sentiment_score":0.0125526562333107}],"sentiment":"neutral","sentiment_score":0.0125526562333107,"channel":0,"num_words":1,"start":57.420002,"end":57.74},{"sentences":[{"text":"one moment.","start":57.489998,"end":58.23,"sentiment":"neutral","sentiment_score":0.009352860506623983}],"sentiment":"neutral","sentiment_score":0.009352860506623983,"channel":1,"num_words":2,"start":57.489998,"end":58.23},{"sentences":[{"text":"Just one moment.","start":57.74,"end":58.72,"sentiment":"neutral","sentiment_score":0.012971786161263784},{"text":"Thank you.","start":59.420002,"end":60.16,"sentiment":"neutral","sentiment_score":0.2593645006418228}],"sentiment":"neutral","sentiment_score":0.1115288719534874,"channel":0,"num_words":5,"start":57.74,"end":60.16},{"sentences":[{"text":"What was your first name?","start":61.17,"end":62.71,"sentiment":"neutral","sentiment_score":0.05445279404520988}],"sentiment":"neutral","sentiment_score":0.05445279404520988,"channel":1,"num_words":5,"start":61.17,"end":62.71},{"sentences":[{"text":"Mary?","start":63.420002,"end":63.920002,"sentiment":"neutral","sentiment_score":0.014830843545496464}],"sentiment":"neutral","sentiment_score":0.014830843545496464,"channel":0,"num_words":1,"start":63.420002,"end":63.920002},{"sentences":[{"text":"And whereabouts","start":64.93,"end":65.729996,"sentiment":"neutral","sentiment_score":0.007104901131242514}],"sentiment":"neutral","sentiment_score":0.007104901131242514,"channel":1,"num_words":2,"start":64.93,"end":65.729996},{"sentences":[{"text":"From","start":65.58,"end":65.82,"sentiment":"neutral","sentiment_score":0.006273718550801277}],"sentiment":"neutral","sentiment_score":0.006273718550801277,"channel":0,"num_words":1,"start":65.58,"end":65.82},{"sentences":[{"text":"are","start":65.729996,"end":65.89,"sentiment":"neutral","sentiment_score":-0.001213250681757927}],"sentiment":"neutral","sentiment_score":-0.001213250681757927,"channel":1,"num_words":1,"start":65.729996,"end":65.89},{"sentences":[{"text":"where","start":65.82,"end":66.06,"sentiment":"neutral","sentiment_score":-0.0028299931436777115}],"sentiment":"neutral","sentiment_score":-0.0028299931436777115,"channel":0,"num_words":1,"start":65.82,"end":66.06},{"sentences":[{"text":"you calling","start":65.89,"end":66.45,"sentiment":"neutral","sentiment_score":0.009493701159954071}],"sentiment":"neutral","sentiment_score":0.009493701159954071,"channel":1,"num_words":2,"start":65.89,"end":66.45},{"sentences":[{"text":"is it?","start":66.06,"end":66.72,"sentiment":"neutral","sentiment_score":0.019491960294544697}],"sentiment":"neutral","sentiment_score":0.019491960294544697,"channel":0,"num_words":2,"start":66.06,"end":66.72},{"sentences":[{"text":"from?","start":66.45,"end":66.95,"sentiment":"neutral","sentiment_score":0.014454650692641737}],"sentiment":"neutral","sentiment_score":0.014454650692641737,"channel":1,"num_words":1,"start":66.45,"end":66.95},{"sentences":[{"text":"Vigilance AI.","start":67.5,"end":69.12,"sentiment":"neutral","sentiment_score":0.01457070093601942}],"sentiment":"neutral","sentiment_score":0.01457070093601942,"channel":0,"num_words":2,"start":67.5,"end":69.12},{"sentences":[{"text":"Yep.","start":71.665,"end":71.985,"sentiment":"neutral","sentiment_score":0.040322788059711456},{"text":"One moment.","start":71.985,"end":72.805,"sentiment":"neutral","sentiment_score":0.03819374740123749}],"sentiment":"neutral","sentiment_score":0.03890342762072881,"channel":1,"num_words":3,"start":71.665,"end":72.805},{"sentences":[{"text":"Thank you.","start":73.335,"end":74.23499,"sentiment":"neutral","sentiment_score":0.25984154641628265}],"sentiment":"neutral","sentiment_score":0.25984154641628265,"channel":0,"num_words":2,"start":73.335,"end":74.23499},{"sentences":[{"text":"Terry, are you there?","start":90.63,"end":91.85,"sentiment":"neutral","sentiment_score":0.04016962740570307}],"sentiment":"neutral","sentiment_score":0.04016962740570307,"channel":1,"num_words":4,"start":90.63,"end":91.85},{"sentences":[{"text":"Yes.","start":92.43,"end":92.93,"sentiment":"neutral","sentiment_score":0.013787627220153809}],"sentiment":"neutral","sentiment_score":0.013787627220153809,"channel":0,"num_words":1,"start":92.43,"end":92.93},{"sentences":[{"text":"She's just on another phone call at the moment.","start":93.375,"end":95.775,"sentiment":"neutral","sentiment_score":-0.1350044459104538},{"text":"Am I able to get her to give you a callback?","start":95.775,"end":98.035,"sentiment":"neutral","sentiment_score":-0.10225746374238621}],"sentiment":"neutral","sentiment_score":-0.11699360571801662,"channel":1,"num_words":20,"start":93.375,"end":98.035},{"sentences":[{"text":"I see.","start":98.69294,"end":99.33294,"sentiment":"neutral","sentiment_score":-0.09960564225912094},{"text":"Anyways, I'll just try to ring back again.","start":99.33294,"end":101.83294,"sentiment":"neutral","sentiment_score":-0.03928357595577836},{"text":"Thank you.","start":101.97294,"end":102.71294,"sentiment":"positive","sentiment_score":0.362333744764328}],"sentiment":"neutral","sentiment_score":0.017598966447015602,"channel":0,"num_words":12,"start":98.69294,"end":102.71294},{"sentences":[{"text":"Oh, alright.","start":102.575,"end":103.695,"sentiment":"neutral","sentiment_score":0.12119635939598083},{"text":"No worries.","start":103.695,"end":104.335,"sentiment":"neutral","sentiment_score":0.13960035890340805},{"text":"See you.","start":104.335,"end":104.995,"sentiment":"neutral","sentiment_score":0.15718905627727509}],"sentiment":"neutral","sentiment_score":0.13932859152555466,"channel":1,"num_words":6,"start":102.575,"end":104.995},{"sentences":[{"text":"Mhmm.","start":105.492935,"end":105.992935,"sentiment":"neutral","sentiment_score":0.02774795889854431}],"sentiment":"neutral","sentiment_score":0.02774795889854431,"channel":0,"num_words":1,"start":105.492935,"end":105.992935}]},"summary":{"result":"success","short":"A customer calls Bendigo and District dash Cooperative looking for Jennifer Ranson, but she is on another call. The receptionist, Crystal, tries to connect the customer to Jennifer but is unsuccessful and decides to try again later."},"intents":{"segments":[{"text":"She's just on another phone call at the moment. Am I able to get her to give you a callback? I see.","start_word":100,"end_word":121,"intents":[{"intent":"Request callback","confidence_score":0.26065812}]}]},"sentiments":{"segments":[{"text":"You have called Bendigo and District Aboriginal Cooperative. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all other inquiries, please press 2. Welcome to the DAF main reception. You're speaking with Crystal. Hi, Crystal. Good afternoon. I'm looking for Jennifer. Jennifer Jennifer? Jennifer Ranson. Branson. Ranson? Yes. From IT. Yeah. Just Yeah. one moment. Just one moment. Thank you. What was your first name? Mary? And whereabouts From are where you calling is it? from? Vigilance AI. Yep. One moment. Thank you. Terry, are you there? Yes. She's just on another phone call at the moment. Am I able to get her to give you a callback? I see. Anyways, I'll just try to ring back again.","start_word":0,"end_word":129,"sentiment":"neutral","sentiment_score":0.0032594832591712475},{"text":"Thank you.","start_word":130,"end_word":131,"sentiment":"positive","sentiment_score":0.34636151790618896},{"text":"Oh, alright. No worries. See you. Mhmm.","start_word":132,"end_word":138,"sentiment":"neutral","sentiment_score":0.11029268056154252}],"average":{"sentiment":"neutral","sentiment_score":0.01574670646992905}}}}