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They are having trouble connecting to Wi Fi and are experiencing connection issues. The conversation is cutting off the call briefly before they reconnect and try to figure out the issue."},"intents":{"segments":[{"text":"trying to connect, and that might be causing us issues. It's not connected to Wi Fi. Can you hear me better now?","start_word":73,"end_word":94,"intents":[{"intent":"Fix connectivity issues","confidence_score":0.06752113}]}]},"sentiments":{"segments":[{"text":"Hello? Can you hear me now? Yes. I've got you. Oh, I good. don't know That what was happened. weird. Oh, it's a bit of a dodgy area, so I'm trying to move around to get to where it's good. Oh, that's okay. Could you hear It me shouldn't clearly the whole time? Or let me see. I might just turn off the Wi Fi. Hold on a second. It might be Yeah. trying to connect, and that might be causing us issues. It's not connected to Wi Fi. Can you hear me better now? I think it's just dropped out again, or Can it's you hear trying me better to swap now?","start_word":0,"end_word":112,"sentiment":"neutral","sentiment_score":-0.12270953506231308},{"text":"you from Wi Fi to This is really bad. Finally get you, and now I've lost you.","start_word":113,"end_word":129,"sentiment":"negative","sentiment_score":-0.5044159889221191},{"text":"There we go.","start_word":130,"end_word":132,"sentiment":"neutral","sentiment_score":-0.2055274248123169}],"average":{"sentiment":"neutral","sentiment_score":-0.16865065725226153}}}}