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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew, I'm calling about a follow-up.\n\nChannel 1: Thanks, Thanks, Andrew. Please stay on the line. Hello? Hello?\n\nChannel 0: Oh, hi, Michael. Yes, Mike. It's Andrew. Yeah. Mike, I I don't think that you still remember, but\n\nChannel 1: Hello?\n\nChannel 0: we spoke a few months ago. And, Mike, at the time, you were busy. So I sent you an email with some information about our cybersecurity platform called Vigilance AI.\n\nChannel 1: You're you're\n\nChannel 0: And\n\nChannel 1: not in Australia,\n\nChannel 0: I'm just...\n\nChannel 1: are you? You're you're not in Australia, are you?\n\nChannel 0: Well, for... Well,\n\nChannel 1: Because\n\nChannel 0: Mike,\n\nChannel 1: because it's\n\nChannel 0: we\n\nChannel 1: a public\n\nChannel 0: are\n\nChannel 1: holiday.\n\nChannel 0: from...\n\nChannel 1: It's it's a public holiday.\n\nChannel 0: Oh, yeah. I I totally understand. 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off the list?","start":67.07,"end":68.27,"sentiment":"negative","sentiment_score":-0.6259089027132306},{"text":"Thanks.","start":68.27,"end":68.77,"sentiment":"neutral","sentiment_score":-0.14912346005439758}],"sentiment":"negative","sentiment_score":-0.527684788618769,"channel":1,"num_words":14,"start":65.39,"end":68.77}]},"summary":{"result":"success","short":"The agent calls the customer, Andrew, about a follow-up and tries to get him to hold. Andrew answers the call and the agent reminds him about a cybersecurity platform calledGenerationance AI. Andrew asks if the agent is still in Australia, and the agent explains that it's a public holiday and asks to be taken off the list."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Andrew, I'm calling about a follow-up. Thanks, Thanks, Andrew.","start_word":1,"end_word":25,"intents":[{"intent":"Schedule follow-up call","confidence_score":0.02741493}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew, I'm calling about a follow-up.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.038172297179698944},{"text":"Thanks, Thanks, Andrew.","start_word":23,"end_word":25,"sentiment":"positive","sentiment_score":0.5615694522857666},{"text":"Please stay on the line. Hello? Hello? Oh, hi, Michael. Yes, Mike. It's Andrew. Yeah. Mike, I I don't think that you still remember, but Hello? we spoke a few months ago. And, Mike, at the time, you were busy. So I sent you an email with some information about our cybersecurity platform called Vigilance AI. You're you're And not in Australia, I'm just... are you? You're you're not in Australia, are you? Well, for... Well, Because Mike, because it's we a public are holiday. from... It's it's a public holiday. Oh, yeah. I I totally understand.","start_word":26,"end_word":122,"sentiment":"neutral","sentiment_score":-0.08727601915597916},{"text":"But you mentioned to call you back on this day. Yeah. It's it's a public holiday. Can you take me off the list?","start_word":123,"end_word":145,"sentiment":"negative","sentiment_score":-0.5007395148277283},{"text":"Thanks.","start_word":146,"end_word":146,"sentiment":"neutral","sentiment_score":-0.21728038787841797}],"average":{"sentiment":"neutral","sentiment_score":-0.10917958719977015}}}}