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This is the first time that that address will be connected to the Internet. Yeah. Because upon check yeah. Upon checking on our portals or system, your address is not showing yet. So we also send you a email. I'm not sure if you received it. Have you received the email? Okay. So on the email, we are requesting, like, documents, like, just a proof of occupancy, like, a current utility bill or a certificate of the title or a signed lease agreement that that the address is showing and your name so that we can process it to the NBN and activate the service. Yeah. Mhmm. Yeah. So, yeah, once we receive the pictures or the documents, we'll then process the activation proceed with the activation. Mhmm. Thank you then. Yeah. Yeah. That's where Mhmm. Okay, sir. As long as the document shows your full name of your full address and customer signature if if if the document has yeah. That's it for us to continue with the activation. Mhmm. Yeah. And yeah. And one thing regarding the router, are you going do you already have a router or you need to get a new one? Mhmm. Yeah. Okay. So after the activation, once this is all done, we can check the router if that is compatible. Because for the router, we need an OpticFiber it should be compatible with OpticFiber upgrade connection for it to establish the Wi Fi on the area. But if there yeah. If your router is not compatible, you can just purchase one from us. If we're done checking your router and it's not compatible, yeah, you can just purchase one from us. Or mhmm. And since yeah. So let me just check since you're you select the twenty four month contract. Is that correct? Mhmm. Yeah. So if ever the router is not compatible, you can just purchase one from us after we activate the service. Mhmm. Okay then. We'll just wait for the documents for the proof of occupancy. Okay. Thank you. Bye for now. Okay. 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Hello, Aliyah. This is Maureen again from Airtel tech support. Yeah. I'm just wanting to ask, is that a new address?\n\nLike, this is yeah. This is the first time that that address will be connected to the Internet. Yeah. Because upon check yeah. Upon checking on our portals or system, your address is not showing yet.\n\nSo we also send you a email. I'm not sure if you received it. Have you received the email? Okay. So on the email, we are requesting, like, documents, like, just a proof of occupancy, like, a current utility bill or a certificate of the title or a signed lease agreement that that the address is showing and your name so that we can process it to the NBN and activate the service.\n\nYeah. Mhmm. Yeah. So, yeah, once we receive the pictures or the documents, we'll then process the activation proceed with the activation. Mhmm.\n\nThank you then. Yeah. Yeah. That's where Mhmm. Okay, sir.\n\nAs long as the document shows your full name of your full address and customer signature if if if the document has yeah. That's it for us to continue with the activation. Mhmm. Yeah. And yeah.\n\nAnd one thing regarding the router, are you going do you already have a router or you need to get a new one? Mhmm. Yeah. Okay. So after the activation, once this is all done, we can check the router if that is compatible.\n\nBecause for the router, we need an OpticFiber it should be compatible with OpticFiber upgrade connection for it to establish the Wi Fi on the area. But if there yeah. If your router is not compatible, you can just purchase one from us. If we're done checking your router and it's not compatible, yeah, you can just purchase one from us. Or mhmm.\n\nAnd since yeah. So let me just check since you're you select the twenty four month contract. Is that correct? Mhmm. Yeah.\n\nSo if ever the router is not compatible, you can just purchase one from us after we activate the service. Mhmm. Okay then. We'll just wait for the documents for the proof of occupancy. Okay.\n\nThank you. Bye for now. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":1.8399999,"end":2.08,"sentiment":"neutral","sentiment_score":0.09638875722885132},{"text":"Hello, Aliyah.","start":2.08,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.10349017009139061},{"text":"This is Maureen again from Airtel tech support.","start":2.8799999,"end":5.54,"sentiment":"neutral","sentiment_score":0.16084583848714828},{"text":"Yeah.","start":7.3599997,"end":7.68,"sentiment":"neutral","sentiment_score":0.042326442897319794},{"text":"I'm just wanting to ask, is that a new address?","start":7.68,"end":12.34,"sentiment":"neutral","sentiment_score":0.00544624961912632}],"sentiment":"neutral","sentiment_score":0.07667839747260917,"num_words":22,"start":1.8399999,"end":12.34},{"sentences":[{"text":"Like, this is yeah.","start":14.715,"end":15.995,"sentiment":"neutral","sentiment_score":0.04994686250574887},{"text":"This is the first time that that address will be connected to the 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Okay. Yep. Yeah. And your address here? Moving. Yes. This is the first one. I haven't I haven't checked out yet. Yep. Yes. Yes. I moved yesterday. I I I haven't I haven't changed it with you. I just moved yesterday. That's okay. So you need you need any any any proof, like, to my name on the address as you're trying to say? To prove I'm I'm moving there. Okay. Let me check with the with the in the real estate. Maybe you have some some document with him, like, you know? Yep. Yep. Yeah. No worries. Okay. Leave your phone. New new new one, like, what? No. I have I have I have one. I don't need. Yeah. Yep. Yep. Yep. No worries. Sorry. Can you say again? Yep. Yep. Yeah. No worries. Yep. Yes. Yep. No worries. Yeah. No worries. Yep. No worries. Yep. I know. I sent you I sent you now. See you. Bye bye. Bye. 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Okay.\n\nChannel 0: Yes. Hello, Aliyah. This is Maureen again from Airtel tech support.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. I'm just wanting to ask, is that a new address?\n\nChannel 1: Yeah. And your address\n\nChannel 0: Like,\n\nChannel 1: here?\n\nChannel 0: this is yeah. This is the first time that that address\n\nChannel 1: Moving.\n\nChannel 0: will be connected to the Internet.\n\nChannel 1: Yes.\n\nChannel 0: Yeah.\n\nChannel 1: This is the\n\nChannel 0: Because\n\nChannel 1: first\n\nChannel 0: upon\n\nChannel 1: one.\n\nChannel 0: check yeah. Upon checking on our portals or system, your address is not showing yet. So we also send you a email. I'm not sure if you received it. Have you received the email?\n\nChannel 1: I haven't I haven't checked out yet.\n\nChannel 0: Okay. So on the email, we are requesting, like, documents, like,\n\nChannel 1: Yep.\n\nChannel 0: just a proof of occupancy, like, a current utility bill or a certificate of the title or a signed lease agreement that that the address is showing and your name so that we can process it to the NBN\n\nChannel 1: Yes. Yes.\n\nChannel 0: and\n\nChannel 1: I moved\n\nChannel 0: activate\n\nChannel 1: yesterday.\n\nChannel 0: the service.\n\nChannel 1: I I I haven't I haven't changed it with you. I just moved\n\nChannel 0: Yeah.\n\nChannel 1: yesterday.\n\nChannel 0: Mhmm. Yeah. So, yeah, once we receive the pictures or the documents, we'll then process the activation proceed with the activation.\n\nChannel 1: That's okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Thank\n\nChannel 1: you need\n\nChannel 0: you\n\nChannel 1: you need\n\nChannel 0: then.\n\nChannel 1: any any any proof, like, to my name on the address as you're trying to say? To prove\n\nChannel 0: Yeah.\n\nChannel 1: I'm I'm moving there. Okay.\n\nChannel 0: Yeah. That's\n\nChannel 1: Let\n\nChannel 0: where\n\nChannel 1: me check with the with the in the real estate. Maybe you have some some document with him, like, you know?\n\nChannel 0: Mhmm. Okay, sir. As long as the document shows your full name of\n\nChannel 1: Yep.\n\nChannel 0: your full address and customer signature if if if the document has yeah. That's it for us to continue with the activation.\n\nChannel 1: Yep. Yeah. No\n\nChannel 0: Mhmm.\n\nChannel 1: worries. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Leave\n\nChannel 0: And\n\nChannel 1: your phone.\n\nChannel 0: yeah. And one thing regarding the router, are you going do you already have a router or you need to get a new one?\n\nChannel 1: New new new one, like, what?\n\nChannel 0: Mhmm.\n\nChannel 1: No. I\n\nChannel 0: Yeah.\n\nChannel 1: have I have I have one. I don't need.\n\nChannel 0: Okay. So\n\nChannel 1: Yeah.\n\nChannel 0: after the activation, once this is all done, we can check the router if that is compatible. Because for\n\nChannel 1: Yep.\n\nChannel 0: the router, we need an OpticFiber it should be compatible with OpticFiber upgrade connection for it to\n\nChannel 1: Yep.\n\nChannel 0: establish the Wi Fi on the area.\n\nChannel 1: Yep.\n\nChannel 0: But\n\nChannel 1: No worries.\n\nChannel 0: if there yeah. If your router is not compatible, you can just purchase one from us.\n\nChannel 1: Sorry. Can you say again?\n\nChannel 0: If we're done checking your router and it's\n\nChannel 1: Yep.\n\nChannel 0: not compatible, yeah, you can just purchase one from us.\n\nChannel 1: Yep. Yeah. No\n\nChannel 0: Or\n\nChannel 1: worries. Yep.\n\nChannel 0: mhmm. And since yeah. So let me just check since you're you select the twenty four month contract. Is that correct?\n\nChannel 1: Yes.\n\nChannel 0: Mhmm. Yeah. So if ever the router is not compatible, you can just purchase one from us after\n\nChannel 1: Yep.\n\nChannel 0: we activate\n\nChannel 1: No worries.\n\nChannel 0: the service. Mhmm.\n\nChannel 1: Yeah. No worries.\n\nChannel 0: Okay then. We'll just wait for the documents for\n\nChannel 1: Yep.\n\nChannel 0: the proof\n\nChannel 1: No\n\nChannel 0: of\n\nChannel 1: worries.\n\nChannel 0: occupancy.\n\nChannel 1: Yep.\n\nChannel 0: Okay.\n\nChannel 1: I\n\nChannel 0: Thank\n\nChannel 1: know.\n\nChannel 0: you.\n\nChannel 1: I sent\n\nChannel 0: Bye\n\nChannel 1: you\n\nChannel 0: for\n\nChannel 1: I\n\nChannel 0: now.\n\nChannel 1: sent you now. See you. Bye bye. Bye.\n\nChannel 0: Okay. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.019282158464193344},{"text":"Okay.","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.06070072203874588}],"sentiment":"neutral","sentiment_score":0.03999144025146961,"channel":1,"num_words":2,"start":0.16,"end":2.26},{"sentences":[{"text":"Yes.","start":1.8399999,"end":2.08,"sentiment":"neutral","sentiment_score":0.09638875722885132},{"text":"Hello, Aliyah.","start":2.08,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.10349017009139061},{"text":"This is Maureen again from Airtel tech 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tech support asking for their address and documents related to activation. The customer confirms their address and mentions they have a router that is not compatible with the service. The tech support representative explains that they need to purchase a new router and sends the customer an email with instructions on how to purchase it."},"intents":{"segments":[{"text":"I'm just wanting to ask, is that a new address? Yeah.","start_word":15,"end_word":25,"intents":[{"intent":"Confirm address","confidence_score":0.057503484},{"intent":"Verify address","confidence_score":0.059847612},{"intent":"Confirm address","confidence_score":0.056005493}]},{"text":"Upon checking on our portals or system, your address is not showing yet.","start_word":60,"end_word":72,"intents":[{"intent":"Check portals and system","confidence_score":0.027225764}]},{"text":"So we also send you a email. I'm not sure if you received it. Have you received the email?","start_word":73,"end_word":91,"intents":[{"intent":"Send email","confidence_score":0.45877048}]},{"text":"So on the email, we are requesting, like, documents, like, Yep. just a proof of occupancy, like, a current utility bill or a certificate of the title or a signed lease agreement that that the address is showing and your name so that we can process it to the NBN Yes.","start_word":100,"end_word":150,"intents":[{"intent":"Request documents and proof of occupancy","confidence_score":0.0012103674},{"intent":"Retrieve documents","confidence_score":0.00001600757},{"intent":"Provide proof of occupancy","confidence_score":0.018174153}]},{"text":"and I moved activate yesterday. the service.","start_word":152,"end_word":158,"intents":[{"intent":"Activate service","confidence_score":0.031035874}]},{"text":"So, yeah, once we receive the pictures or the documents, we'll then process the activation proceed with the activation. That's okay.","start_word":176,"end_word":196,"intents":[{"intent":"Process activation","confidence_score":0.3930301}]},{"text":"And one thing regarding the router, are you going do you already have a router or you need to get a new one?","start_word":303,"end_word":325,"intents":[{"intent":"Verify router compatibility","confidence_score":0.03991989}]}]},"sentiments":{"segments":[{"text":"Hello? Okay. Yes. Hello, Aliyah. This is Maureen again from Airtel tech support. Yep. Yeah. I'm just wanting to ask, is that a new address? Yeah. And your address Like, here? this is yeah. This is the first time that that address Moving. will be connected to the Internet. Yes. Yeah. This is the Because first upon one. check yeah. Upon checking on our portals or system, your address is not showing yet. So we also send you a email. I'm not sure if you received it. Have you received the email? I haven't I haven't checked out yet. Okay. So on the email, we are requesting, like, documents, like, Yep. just a proof of occupancy, like, a current utility bill or a certificate of the title or a signed lease agreement that that the address is showing and your name so that we can process it to the NBN Yes. Yes. and I moved activate yesterday. the service. I I I haven't I haven't changed it with you. I just moved Yeah. yesterday. Mhmm. Yeah. So, yeah, once we receive the pictures or the documents, we'll then process the activation proceed with the activation. That's okay. Mhmm. So Thank you need you you need then. any any any proof, like, to my name on the address as you're trying to say? To prove Yeah. I'm I'm moving there. Okay. Yeah. That's Let where me check with the with the in the real estate. Maybe you have some some document with him, like, you know? Mhmm. Okay, sir. As long as the document shows your full name of Yep. your full address and customer signature if if if the document has yeah. That's it for us to continue with the activation. Yep. Yeah. No Mhmm. worries. Okay. Yeah. Leave And your phone. yeah. And one thing regarding the router, are you going do you already have a router or you need to get a new one? New new new one, like, what? Mhmm. No. I Yeah. have I have I have one. I don't need. Okay. So Yeah. after the activation, once this is all done, we can check the router if that is compatible. Because for Yep. the router, we need an OpticFiber it should be compatible with OpticFiber upgrade connection for it to Yep. establish the Wi Fi on the area. Yep. But No worries. if there yeah. If your router is not compatible, you can just purchase one from us. Sorry. Can you say again? If we're done checking your router and it's Yep. not compatible, yeah, you can just purchase one from us. Yep. Yeah. No Or worries. Yep. mhmm. And since yeah. So let me just check since you're you select the twenty four month contract. Is that correct? Yes. Mhmm. Yeah. So if ever the router is not compatible, you can just purchase one from us after Yep. we activate No worries. the service. Mhmm. Yeah. No worries. Okay then. We'll just wait for the documents for Yep. the proof No of worries. occupancy. Yep. Okay.","start_word":0,"end_word":511,"sentiment":"neutral","sentiment_score":0.015360696752395596},{"text":"I Thank know. you.","start_word":512,"end_word":515,"sentiment":"positive","sentiment_score":0.3866114020347595},{"text":"I sent Bye you for I now. sent you now. See you. Bye bye. Bye. Okay. Bye. Bye.","start_word":516,"end_word":533,"sentiment":"neutral","sentiment_score":0.19437111500236723}],"average":{"sentiment":"neutral","sentiment_score":0.02533507195633885}}}}