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How are you doing? No. That's okay. It's just that I, I did an extra shift at work.\n\nSo I'm actually at work, and I haven't taken my break yet. What have you got any time available today? Or hang on two seconds. I might be able to take a quick break now because our combo will only take, what, fifteen? Oh, okay.\n\nLook. I'll yeah. I'll I'll take my break now. And should I give you a callback on this number or the mobile number? This, 073667?\n\nOh, okay. Okay. No worry. Oh, I can just I can just quickly text you back when I'm on break. I'll probably be about five minutes.\n\nSo I'll just text you, and I'll just say I'm on break, and then you call me back. Yeah? Thanks, Jenny. You're amazing. Thank you.\n\nBye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Jenna.","start":0.79999995,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.2328762412071228},{"text":"How are you doing?","start":1.4399999,"end":2.26,"sentiment":"neutral","sentiment_score":0.32683800905942917},{"text":"No.","start":7.68,"end":8.0,"sentiment":"neutral","sentiment_score":-0.087546706199646},{"text":"That's okay.","start":8.0,"end":8.559999,"sentiment":"neutral","sentiment_score":-0.018938452005386353},{"text":"It's just that I, I did an extra shift at work.","start":8.559999,"end":11.36,"sentiment":"neutral","sentiment_score":-0.029680588621307503}],"sentiment":"neutral","sentiment_score":0.06605972168035805,"num_words":20,"start":0.79999995,"end":11.36},{"sentences":[{"text":"So I'm actually at work, and I haven't taken my break yet.","start":11.36,"end":14.34,"sentiment":"neutral","sentiment_score":-0.03353642811998725},{"text":"What have you got any time available today?","start":15.205,"end":17.285,"sentiment":"neutral","sentiment_score":-0.0002662863116711378},{"text":"Or hang on two seconds.","start":17.285,"end":22.005001,"sentiment":"neutral","sentiment_score":-0.003913859277963639},{"text":"I might be able to take a quick break now because our combo will only take, what, fifteen?","start":22.005001,"end":26.345001,"sentiment":"neutral","sentiment_score":0.016193163219011493},{"text":"Oh, okay.","start":30.21,"end":37.43,"sentiment":"neutral","sentiment_score":0.05723346024751663}],"sentiment":"neutral","sentiment_score":-0.0004042859085732036,"num_words":45,"start":11.36,"end":37.43},{"sentences":[{"text":"Look.","start":38.37,"end":38.77,"sentiment":"neutral","sentiment_score":0.054072607308626175},{"text":"I'll yeah.","start":38.77,"end":39.41,"sentiment":"neutral","sentiment_score":0.07654114812612534},{"text":"I'll I'll take my break now.","start":39.41,"end":40.85,"sentiment":"neutral","sentiment_score":0.0688388974716266},{"text":"And should I give you a callback on this number or the mobile number?","start":40.85,"end":43.91,"sentiment":"neutral","sentiment_score":0.01017478494239705},{"text":"This, 073667?","start":47.565,"end":51.025,"sentiment":"neutral","sentiment_score":0.004203412332572043}],"sentiment":"neutral","sentiment_score":0.030841684089973568,"num_words":25,"start":38.37,"end":51.025},{"sentences":[{"text":"Oh, okay.","start":55.965,"end":56.705,"sentiment":"neutral","sentiment_score":0.06344266794621944},{"text":"Okay.","start":59.44,"end":59.94,"sentiment":"neutral","sentiment_score":0.07272276282310486},{"text":"No worry.","start":60.0,"end":60.48,"sentiment":"neutral","sentiment_score":0.12527160719037056},{"text":"Oh, I can just I can just quickly text you back when I'm on break.","start":60.48,"end":62.8,"sentiment":"neutral","sentiment_score":0.13927995512882868},{"text":"I'll probably be about five minutes.","start":62.8,"end":64.25894,"sentiment":"neutral","sentiment_score":0.10087591658035915}],"sentiment":"neutral","sentiment_score":0.12094638998118731,"num_words":26,"start":55.965,"end":64.25894},{"sentences":[{"text":"So I'll just text you, and I'll just say I'm on break, and then you call me back.","start":64.25894,"end":67.77894,"sentiment":"neutral","sentiment_score":0.09746994305815962},{"text":"Yeah?","start":67.77894,"end":68.27894,"sentiment":"neutral","sentiment_score":0.23355767130851743},{"text":"Thanks, Jenny.","start":70.338936,"end":70.978935,"sentiment":"positive","sentiment_score":0.6028760969638824},{"text":"You're amazing.","start":70.978935,"end":71.69894,"sentiment":"positive","sentiment_score":0.7143241763114929},{"text":"Thank you.","start":71.69894,"end":72.338936,"sentiment":"positive","sentiment_score":0.5761465728282928}],"sentiment":"neutral","sentiment_score":0.23098841354250907,"num_words":25,"start":64.25894,"end":72.338936},{"sentences":[{"text":"Bye.","start":72.338936,"end":72.838936,"sentiment":"positive","sentiment_score":0.3814703822135926},{"text":"Bye.","start":73.37894,"end":73.69894,"sentiment":"neutral","sentiment_score":0.14600078761577606},{"text":"Bye.","start":73.69894,"end":74.19894,"sentiment":"neutral","sentiment_score":0.09722833335399628}],"sentiment":"neutral","sentiment_score":0.2082331677277883,"num_words":3,"start":72.338936,"end":74.19894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi, Jenna. How are you doing?\n\nChannel 0: I'm good. Thank you. How are you? I thought rather than sending a text back, I'd just give you a buzz.\n\nChannel 1: No. That's okay. It's just that I, I did an extra shift at work. So I'm actually at work, and I haven't taken my break yet. What have you got any time available today?\n\nOr\n\nChannel 0: What time were you thinking?\n\nChannel 1: hang on two seconds. I might be able to take a quick break now because our combo will only take, what, fifteen?\n\nChannel 0: Maybe half an hour or so.\n\nChannel 1: Oh,\n\nChannel 0: I can try and do it in fifteen if you like.\n\nChannel 1: okay. Look. I'll yeah. I'll I'll take my break now. And should I give you a callback on this number or the mobile number?\n\nChannel 0: This number. Yes, please.\n\nChannel 1: This, 073667?\n\nChannel 0: The 1300 number probably in the\n\nChannel 1: Oh,\n\nChannel 0: it would\n\nChannel 1: okay.\n\nChannel 0: get you through quicker in the text message.\n\nChannel 1: Okay. No worry. Oh, I can just I can just quickly text you back when I'm on break. I'll probably be about five minutes. So I'll just\n\nChannel 0: Okay.\n\nChannel 1: text you, and\n\nChannel 0: Yep.\n\nChannel 1: I'll just say I'm on break, and then you call me back. Yeah?\n\nChannel 0: I can absolutely do that.\n\nChannel 1: Thanks, Jenny. You're amazing. Thank you.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Bye.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Jenna.","start":0.79999995,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.2328762412071228},{"text":"How are you doing?","start":1.4399999,"end":2.26,"sentiment":"neutral","sentiment_score":0.32683800905942917}],"sentiment":"neutral","sentiment_score":0.29551741977532703,"channel":1,"num_words":6,"start":0.79999995,"end":2.26},{"sentences":[{"text":"I'm good.","start":2.72,"end":3.36,"sentiment":"positive","sentiment_score":0.685957282781601},{"text":"Thank you.","start":3.36,"end":3.84,"sentiment":"positive","sentiment_score":0.7035407423973083},{"text":"How are you?","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.28547460834185284},{"text":"I thought rather than sending a text back, I'd just give you a 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fifteen?","start":22.005001,"end":26.345001,"sentiment":"neutral","sentiment_score":0.016193163219011493}],"sentiment":"neutral","sentiment_score":0.01239691949872808,"channel":1,"num_words":22,"start":21.045,"end":26.345001},{"sentences":[{"text":"Maybe half an hour or so.","start":27.789999,"end":29.57,"sentiment":"neutral","sentiment_score":0.0022614595169822374}],"sentiment":"neutral","sentiment_score":0.0022614595169822374,"channel":0,"num_words":6,"start":27.789999,"end":29.57},{"sentences":[{"text":"Oh,","start":30.21,"end":30.71,"sentiment":"neutral","sentiment_score":0.050670452415943146}],"sentiment":"neutral","sentiment_score":0.050670452415943146,"channel":1,"num_words":1,"start":30.21,"end":30.71},{"sentences":[{"text":"I can try and do it in fifteen if you like.","start":32.75,"end":35.01,"sentiment":"neutral","sentiment_score":0.03587098335000602}],"sentiment":"neutral","sentiment_score":0.03587098335000602,"channel":0,"num_words":11,"start":32.75,"end":35.01},{"sentences":[{"text":"okay.","start":36.93,"end":37.43,"sentiment":"neutral","sentiment_score":0.06379646807909012},{"text":"Look.","start":38.37,"end":38.77,"sentiment":"neutral","sentiment_score":0.054072607308626175},{"text":"I'll yeah.","start":38.77,"end":39.41,"sentiment":"neutral","sentiment_score":0.07654114812612534},{"text":"I'll I'll take my break now.","start":39.41,"end":40.85,"sentiment":"neutral","sentiment_score":0.0688388974716266},{"text":"And should I give you a callback on this number or the mobile number?","start":40.85,"end":43.91,"sentiment":"neutral","sentiment_score":0.01017478494239705}],"sentiment":"neutral","sentiment_score":0.03443465606930355,"channel":1,"num_words":24,"start":36.93,"end":43.91},{"sentences":[{"text":"This 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break, and then you call me back.","start":65.37894,"end":67.77894,"sentiment":"neutral","sentiment_score":0.10725117847323418},{"text":"Yeah?","start":67.77894,"end":68.27894,"sentiment":"neutral","sentiment_score":0.23355767130851743}],"sentiment":"neutral","sentiment_score":0.11696706253748673,"channel":1,"num_words":13,"start":65.37894,"end":68.27894},{"sentences":[{"text":"I can absolutely do that.","start":68.62894,"end":70.48894,"sentiment":"positive","sentiment_score":0.4954599678516388}],"sentiment":"positive","sentiment_score":0.4954599678516388,"channel":0,"num_words":5,"start":68.62894,"end":70.48894},{"sentences":[{"text":"Thanks, Jenny.","start":70.338936,"end":70.978935,"sentiment":"positive","sentiment_score":0.6028760969638824},{"text":"You're amazing.","start":70.978935,"end":71.69894,"sentiment":"positive","sentiment_score":0.7143241763114929},{"text":"Thank 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customer calls the agent to inquire about available times for a job and mentions that they have an extra shift at work. The agent offers to text the customer and give them a callback on their mobile number. The customer agrees and plans to call back after their break."},"intents":{"segments":[{"text":"I thought rather than sending a text back, I'd just give you a buzz. No.","start_word":13,"end_word":27,"intents":[{"intent":"Text back","confidence_score":0.6821097}]},{"text":"I might be able to take a quick break now because our combo will only take, what, fifteen? Maybe half an hour or so.","start_word":71,"end_word":94,"intents":[{"intent":"Schedule break","confidence_score":0.27525005}]},{"text":"And should I give you a callback on this number or the mobile number? This number.","start_word":117,"end_word":132,"intents":[{"intent":"Provide callback","confidence_score":0.01763931}]}]},"sentiments":{"segments":[{"text":"Hi, Jenna. How are you doing?","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.2797424793243408},{"text":"I'm good. Thank you.","start_word":6,"end_word":9,"sentiment":"positive","sentiment_score":0.6833764314651489},{"text":"How are you? I thought rather than sending a text back, I'd just give you a buzz. No. That's okay. It's just that I, I did an extra shift at work. So I'm actually at work, and I haven't taken my break yet. What have you got any time available today? Or What time were you thinking? hang on two seconds. I might be able to take a quick break now because our combo will only take, what, fifteen? Maybe half an hour or so. Oh, I can try and do it in fifteen if you like. okay. Look. I'll yeah. I'll I'll take my break now. And should I give you a callback on this number or the mobile number? This number. Yes, please. This, 073667? The 1300 number probably in the Oh, it would okay. get you through quicker in the text message. Okay. No worry. Oh, I can just I can just quickly text you back when I'm on break. I'll probably be about five minutes. So I'll just Okay. text you, and Yep. I'll just say I'm on break, and then you call me back. Yeah?","start_word":10,"end_word":199,"sentiment":"neutral","sentiment_score":0.03762198984622955},{"text":"I can absolutely do that. Thanks, Jenny. You're amazing. Thank you. Thank Bye.","start_word":200,"end_word":212,"sentiment":"positive","sentiment_score":0.5545172095298767},{"text":"you. Bye. Bye. Bye.","start_word":213,"end_word":216,"sentiment":"neutral","sentiment_score":0.17463593184947968}],"average":{"sentiment":"neutral","sentiment_score":0.10193320090726296}}}}