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The representative assures the customer that they will coordinate with the back end team and call them back shortly. The call ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"Is it okay if I give you a callback, which just coordinate this to the back end team. Yeah.","start_word":36,"end_word":54,"intents":[{"intent":"Coordinate router setup","confidence_score":0.30505097}]}]},"sentiments":{"segments":[{"text":"Hello? It's hello? Can you hear me? Yeah. Yeah. Mhmm. Yeah. I reset Still working. that modem, Mhmm. and It's still not working? still not working. It's the Okay. I've been using DSL and Mhmm. Okay. Is it okay if I give you a callback, which just coordinate this to the back end team. Yeah. Then I know. I'll assist you again. Yeah. I'll just just need to confirm the router. Okay. 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