{"metadata":{"transaction_key":"deprecated","request_id":"019fabf6-689f-7ac0-b4c5-e8fe20a88336","sha256":"68d1e75e839ca0f8b0801ed39b121b39015810a9ab45d39ea7ecb28caec83edc","created":"2026-07-29T03:41:21.501Z","duration":26.351938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":53},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Raffy from Virtual Coworker. Currently, I'm either on another call or away from my desk. Please leave your name, message, and contact number, and I will call you back as soon as possible. Thank you.","confidence":1.0,"words":[{"word":"hi","start":0.39999998,"end":0.64,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.09286274760961533},{"word":"this","start":0.64,"end":0.88,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07335412502288818},{"word":"is","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09293600916862488},{"word":"raffy","start":1.04,"end":1.36,"confidence":0.8652344,"punctuated_word":"Raffy","sentiment":"neutral","sentiment_score":0.07423847168684006},{"word":"from","start":1.36,"end":1.5999999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.11988846957683565},{"word":"virtual","start":1.5999999,"end":1.92,"confidence":0.82958984,"punctuated_word":"Virtual","sentiment":"neutral","sentiment_score":0.10559485852718352},{"word":"coworker","start":1.92,"end":2.42,"confidence":0.9951172,"punctuated_word":"Coworker.","sentiment":"neutral","sentiment_score":0.08094772696495056},{"word":"currently","start":2.48,"end":2.96,"confidence":0.9970703,"punctuated_word":"Currently,","sentiment":"neutral","sentiment_score":-0.2660828232765198},{"word":"i'm","start":2.96,"end":3.12,"confidence":0.9914551,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.31884756684303284},{"word":"either","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"either","sentiment":"negative","sentiment_score":-0.4608308374881744},{"word":"on","start":3.36,"end":3.52,"confidence":0.9902344,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.3642986118793487},{"word":"another","start":3.52,"end":3.84,"confidence":0.9902344,"punctuated_word":"another","sentiment":"negative","sentiment_score":-0.39595040678977966},{"word":"call","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.3654520809650421},{"word":"or","start":4.08,"end":4.24,"confidence":0.9951172,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.33384281396865845},{"word":"away","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"away","sentiment":"neutral","sentiment_score":-0.3160623013973236},{"word":"from","start":4.48,"end":4.72,"confidence":0.9980469,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.399634063243866},{"word":"my","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4093696773052216},{"word":"desk","start":4.88,"end":5.3599997,"confidence":1.0,"punctuated_word":"desk.","sentiment":"negative","sentiment_score":-0.4152554273605346},{"word":"please","start":5.3599997,"end":5.68,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.17904728651046753},{"word":"leave","start":5.68,"end":5.92,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.0937548354268074},{"word":"your","start":5.92,"end":6.24,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.10067617148160934},{"word":"name","start":6.24,"end":6.64,"confidence":0.9975586,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.10625384002923964},{"word":"message","start":6.64,"end":7.04,"confidence":0.9875488,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.13399717211723328},{"word":"and","start":7.04,"end":7.3599997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.14772361516952515},{"word":"contact","start":7.3599997,"end":7.7599998,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.2109592854976654},{"word":"number","start":7.7599998,"end":8.24,"confidence":0.9909668,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.182861328125},{"word":"and","start":8.24,"end":8.48,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.18137270212173465},{"word":"i","start":8.48,"end":8.559999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2763421833515167},{"word":"will","start":8.559999,"end":8.8,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.2940744161605835},{"word":"call","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.2375500351190567},{"word":"you","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2755734622478485},{"word":"back","start":9.2,"end":9.36,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.2417205274105072},{"word":"as","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.25754913687705994},{"word":"soon","start":9.5199995,"end":9.679999,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.2558212876319885},{"word":"as","start":9.679999,"end":9.92,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.26211419701576233},{"word":"possible","start":9.92,"end":10.42,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.19170233607292175},{"word":"thank","start":10.719999,"end":10.96,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.551657497882843},{"word":"you","start":10.96,"end":11.46,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3051467835903168}],"paragraphs":{"transcript":"\nHi. This is Raffy from Virtual Coworker. Currently, I'm either on another call or away from my desk. Please leave your name, message, and contact number, and I will call you back as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.09286274760961533},{"text":"This is Raffy from Virtual Coworker.","start":0.64,"end":2.42,"sentiment":"neutral","sentiment_score":0.09115994349122047},{"text":"Currently, I'm either on another call or away from my desk.","start":2.48,"end":5.3599997,"sentiment":"negative","sentiment_score":-0.3677842373197729},{"text":"Please leave your name, message, and contact number, and I will call you back as soon as possible.","start":5.3599997,"end":10.42,"sentiment":"neutral","sentiment_score":-0.20161632324258486},{"text":"Thank you.","start":10.719999,"end":11.46,"sentiment":"positive","sentiment_score":0.4284021407365799}],"sentiment":"neutral","sentiment_score":-0.16258141418036662,"num_words":38,"start":0.39999998,"end":11.46}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Raffy from Virtual Coworker. Currently, I'm either on another call or away from my desk. Please leave your name, message, and contact number, and I will call you back as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.09286274760961533},{"text":"This is Raffy from Virtual Coworker.","start":0.64,"end":2.42,"sentiment":"neutral","sentiment_score":0.09115994349122047},{"text":"Currently, I'm either on another call or away from my desk.","start":2.48,"end":5.3599997,"sentiment":"negative","sentiment_score":-0.3677842373197729},{"text":"Please leave your name, message, and contact number, and I will call you back as soon as possible.","start":5.3599997,"end":10.42,"sentiment":"neutral","sentiment_score":-0.20161632324258486},{"text":"Thank you.","start":10.719999,"end":11.46,"sentiment":"positive","sentiment_score":0.4284021407365799}],"sentiment":"neutral","sentiment_score":-0.16258141418036662,"channel":1,"num_words":38,"start":0.39999998,"end":11.46}]},"summary":{"result":"success","short":"Hi. This is Raffy from Virtual Coworker. Currently, I'm either on another call or away from my desk. Please leave your name, message, and contact number, and I will call you back as soon as possible. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":36,"end_word":37,"intents":[{"intent":"Request a callback","confidence_score":0.022981444}]}]},"sentiments":{"segments":[{"text":"Hi. This is Raffy from Virtual Coworker.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.0874805673956871},{"text":"Currently, I'm either on another call or away from my desk.","start_word":7,"end_word":17,"sentiment":"negative","sentiment_score":-0.3519214391708374},{"text":"Please leave your name, message, and contact number, and I will call you back as soon as possible.","start_word":18,"end_word":35,"sentiment":"neutral","sentiment_score":-0.19290493428707123},{"text":"Thank you.","start_word":36,"end_word":37,"sentiment":"positive","sentiment_score":0.4905925691127777}],"average":{"sentiment":"neutral","sentiment_score":-0.13873785846638229}}}}