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to UBT. Please note that your call may be recorded for quality and training purposes. You can press 0 at any time to speak with client care or stay on the line for more options. To help us direct your call, please choose from the following. For mobile phone and telco inquiries, please press 1.\n\nFor computer, hardware, or Streamline 3 for PC inquiries, please press 2. For cloud and Microsoft 365 inquiries, please press 3. For all other inquiries, please press 0. To hear these options again, please hold. Hello.\n\nThis is Daphne. Yep. No worries at all. Sorry. Did you have a last name for that one?\n\nYep. No worries at all. Let me see if it's available, and I'll pop you through. Thank you. No worries.\n\nRecord your message and then press hash.","paragraphs":[{"sentences":[{"text":"Welcome to UBT.","start":0.39999998,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.20953543484210968},{"text":"Please note that your call may be recorded for quality and training purposes.","start":2.1599998,"end":6.1,"sentiment":"neutral","sentiment_score":-0.03591951011465146},{"text":"You can press 0 at any time to speak with client care or stay on the line for more options.","start":6.48,"end":12.34,"sentiment":"neutral","sentiment_score":-0.004100558022037149},{"text":"To help us direct your call, please choose from the following.","start":13.224999,"end":16.285,"sentiment":"neutral","sentiment_score":0.012124373577535152},{"text":"For mobile phone and telco inquiries, please press 1.","start":17.224998,"end":21.164999,"sentiment":"neutral","sentiment_score":0.00837183329794142}],"sentiment":"neutral","sentiment_score":0.005149216457669224,"num_words":56,"start":0.39999998,"end":21.164999},{"sentences":[{"text":"For computer, hardware, or Streamline 3 for PC inquiries, please press 2.","start":21.704998,"end":27.884998,"sentiment":"neutral","sentiment_score":0.0081567766610533},{"text":"For cloud and Microsoft 365 inquiries, please press 3.","start":28.63,"end":33.61,"sentiment":"neutral","sentiment_score":0.0051213824190199375},{"text":"For all other inquiries, please press 0.","start":33.989998,"end":36.89,"sentiment":"neutral","sentiment_score":-0.004507736569004399},{"text":"To hear these options again, please hold.","start":37.51,"end":40.01,"sentiment":"neutral","sentiment_score":-0.014297003724745341},{"text":"Hello.","start":48.325,"end":48.725,"sentiment":"neutral","sentiment_score":0.04215606302022934}],"sentiment":"neutral","sentiment_score":0.0015137956296611163,"num_words":36,"start":21.704998,"end":48.725},{"sentences":[{"text":"This is Daphne.","start":48.725,"end":49.545,"sentiment":"neutral","sentiment_score":0.055933427065610886},{"text":"Yep.","start":61.74,"end":62.06,"sentiment":"neutral","sentiment_score":0.09876682609319688},{"text":"No worries at all.","start":62.06,"end":63.36,"sentiment":"neutral","sentiment_score":0.1027537640184164},{"text":"Sorry.","start":63.66,"end":63.9,"sentiment":"neutral","sentiment_score":0.04581434652209282},{"text":"Did you have a last name for that one?","start":63.9,"end":65.76,"sentiment":"neutral","sentiment_score":0.003408409448133575}],"sentiment":"neutral","sentiment_score":0.04189289971772167,"num_words":18,"start":48.725,"end":65.76},{"sentences":[{"text":"Yep.","start":76.055,"end":76.555,"sentiment":"neutral","sentiment_score":0.11268745362758636},{"text":"No worries at all.","start":81.55,"end":82.43,"sentiment":"neutral","sentiment_score":0.1537274681031704},{"text":"Let me see if it's available, and I'll pop you through.","start":82.43,"end":84.53001,"sentiment":"neutral","sentiment_score":0.18529458885843103},{"text":"Thank you.","start":86.670006,"end":87.41,"sentiment":"positive","sentiment_score":0.5879398286342621},{"text":"No worries.","start":88.51,"end":89.25,"sentiment":"neutral","sentiment_score":0.10480143129825592}],"sentiment":"neutral","sentiment_score":0.20756601616740228,"num_words":20,"start":76.055,"end":89.25},{"sentences":[{"text":"Record your message and then press hash.","start":138.45694,"end":142.07693,"sentiment":"neutral","sentiment_score":0.027609469102961675}],"sentiment":"neutral","sentiment_score":0.027609469102961675,"num_words":7,"start":138.45694,"end":142.07693}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to UBT. Please note that your call may be recorded for quality and training purposes. You can press 0 at any time to speak with client care or stay on the line for more options. To help us direct your call, please choose from the following. For mobile phone and telco inquiries, please press 1.\n\nFor computer, hardware, or Streamline 3 for PC inquiries, please press 2. For cloud and Microsoft 365 inquiries, please press 3. For all other inquiries, please press 0. To hear these options again, please hold. Hello.\n\nThis is Daphne.\n\nChannel 0: Oh, hi. Good day. This is Andrew, and I was trying to reach Matthew from the IT department.\n\nChannel 1: Yep. No worries at all. Sorry. Did you have a last name for that one?\n\nChannel 0: Oh, yeah. It's Matthew Burrison.\n\nChannel 1: Yep. No worries at all. Let me see if it's available, and I'll pop you through.\n\nChannel 0: Oh, I appreciate\n\nChannel 1: Thank you.\n\nChannel 0: it. Thank you.\n\nChannel 1: No worries. 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department.","start":54.22,"end":59.68,"sentiment":"neutral","sentiment_score":0.09702579836760249}],"sentiment":"neutral","sentiment_score":0.13778121893604597,"channel":0,"num_words":18,"start":51.614998,"end":59.68},{"sentences":[{"text":"Yep.","start":61.74,"end":62.06,"sentiment":"neutral","sentiment_score":0.09876682609319688},{"text":"No worries at all.","start":62.06,"end":63.36,"sentiment":"neutral","sentiment_score":0.1027537640184164},{"text":"Sorry.","start":63.66,"end":63.9,"sentiment":"neutral","sentiment_score":0.04581434652209282},{"text":"Did you have a last name for that one?","start":63.9,"end":65.76,"sentiment":"neutral","sentiment_score":0.003408409448133575}],"sentiment":"neutral","sentiment_score":0.03908479424814383,"channel":1,"num_words":15,"start":61.74,"end":65.76},{"sentences":[{"text":"Oh, yeah.","start":67.325005,"end":67.645004,"sentiment":"neutral","sentiment_score":0.030140314251184464},{"text":"It's Matthew Burrison.","start":67.645004,"end":70.465004,"sentiment":"neutral","sentiment_score":0.03323647938668728}],"sentiment":"neutral","sentiment_score":0.031998013332486155,"channel":0,"num_words":5,"start":67.325005,"end":70.465004},{"sentences":[{"text":"Yep.","start":76.055,"end":76.555,"sentiment":"neutral","sentiment_score":0.11268745362758636},{"text":"No worries at all.","start":81.55,"end":82.43,"sentiment":"neutral","sentiment_score":0.1537274681031704},{"text":"Let me see if it's available, and I'll pop you through.","start":82.43,"end":84.53001,"sentiment":"neutral","sentiment_score":0.18529458885843103}],"sentiment":"neutral","sentiment_score":0.17286486271768808,"channel":1,"num_words":16,"start":76.055,"end":84.53001},{"sentences":[{"text":"Oh, I appreciate","start":86.06,"end":87.1,"sentiment":"positive","sentiment_score":0.4452050526936849}],"sentiment":"positive","sentiment_score":0.4452050526936849,"channel":0,"num_words":3,"start":86.06,"end":87.1},{"sentences":[{"text":"Thank you.","start":86.670006,"end":87.41,"sentiment":"positive","sentiment_score":0.5879398286342621}],"sentiment":"positive","sentiment_score":0.5879398286342621,"channel":1,"num_words":2,"start":86.670006,"end":87.41},{"sentences":[{"text":"it.","start":87.1,"end":87.6,"sentiment":"positive","sentiment_score":0.4368821084499359},{"text":"Thank you.","start":87.66,"end":88.4,"sentiment":"positive","sentiment_score":0.40936341881752014}],"sentiment":"positive","sentiment_score":0.41853631536165875,"channel":0,"num_words":3,"start":87.1,"end":88.4},{"sentences":[{"text":"No worries.","start":88.51,"end":89.25,"sentiment":"neutral","sentiment_score":0.10480143129825592},{"text":"Record your message and then press hash.","start":138.45694,"end":142.07693,"sentiment":"neutral","sentiment_score":0.027609469102961675}],"sentiment":"neutral","sentiment_score":0.04476323847969373,"channel":1,"num_words":9,"start":88.51,"end":142.07693}]},"summary":{"result":"success","short":"The caller is directed to various options when calling the company's customer care line, including pressing zero for all inquiries. The caller eventually reaches Andrew from the IT department and is instructed to leave a message with his last name."},"intents":{"segments":[{"text":"To help us direct your call, please choose from the following.","start_word":36,"end_word":46,"intents":[{"intent":"Direct call","confidence_score":0.353582}]},{"text":"It's Matthew Burrison. Yep.","start_word":130,"end_word":133,"intents":[{"intent":"Reach matthew burrison","confidence_score":0.21558438}]},{"text":"Record your message and then press hash.","start_word":159,"end_word":165,"intents":[{"intent":"Record message","confidence_score":0.8282746}]}]},"sentiments":{"segments":[{"text":"Welcome to UBT. Please note that your call may be recorded for quality and training purposes. You can press 0 at any time to speak with client care or stay on the line for more options. To help us direct your call, please choose from the following. For mobile phone and telco inquiries, please press 1. For computer, hardware, or Streamline 3 for PC inquiries, please press 2. For cloud and Microsoft 365 inquiries, please press 3. For all other inquiries, please press 0. To hear these options again, please hold. Hello. This is Daphne. Oh, hi.","start_word":0,"end_word":96,"sentiment":"neutral","sentiment_score":0.01553378626704216},{"text":"Good day.","start_word":97,"end_word":98,"sentiment":"positive","sentiment_score":0.34438273310661316},{"text":"This is Andrew, and I was trying to reach Matthew from the IT department. Yep. No worries at all. Sorry. Did you have a last name for that one? Oh, yeah. It's Matthew Burrison. Yep. No worries at all. Let me see if it's available, and I'll pop you through.","start_word":99,"end_word":148,"sentiment":"neutral","sentiment_score":0.09765128791332243},{"text":"Oh, I appreciate Thank you. it. Thank you.","start_word":149,"end_word":156,"sentiment":"positive","sentiment_score":0.46921730041503906},{"text":"No worries. Record your message and then press hash.","start_word":157,"end_word":165,"sentiment":"neutral","sentiment_score":0.05095167085528374}],"average":{"sentiment":"neutral","sentiment_score":0.07326797076633998}}}}