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So going through your email, and we'll get this in writing as well so that we can move forward. I just wanna clarify, so hence the purpose of this call. So you're saying that there should be some charges in there that are more demo. Right? And you should be charged for it. Yep. That's not a problem. But what we need to do is we need to identify which one's a demo. Yes. Yeah. We'll we'll get through that. But I guess there was a few questions from the January. The accounts team sent it to you, Claude, TC me. There were six distinct questions. I don't think we've got a reply on any of that. You said you will go through each file and get back to Kylie, and that's where things will Well, I mean, Well, you have access to the Excel sheets. Right? So the usage can be obtained via the Comstock Hub. That's where you get all the Excel files together. Yep. Yeah. Yeah. But this is what they're asking you. There are no core charges. Can you please clarify? So you didn't get back to her on that. And then number three, like, there's all these there's six questions there that they didn't receive any response from. Yeah. I know. And that's where I got stuck because they didn't get any info on that. Well, the problem is look. This is the problem that we would have, and this is why it gets tricky now. So I'll just try to explain. Okay? So because we can't get the right data, the team is saying there's no point issuing any invoices until all these items are cleared off. So we were stuck for a whole year not answering these questions. Then they're not Okay. So this is what we need to do. If you can, can you please go back, answer the six questions so that we can get the right data? So right. Right. So you want us to send you all the invoices, but it could be but we haven't even cleared these questions. What if they do it and it's wrong and then we gotta rework the invoices? It's a waste of time. I think this is gonna be a roundabout way, and they're not gonna like it. I'm not gonna think Daniel's gonna wanna do it because it's gonna take too long. So how about we we start with the current like, whatever we start with the last three months or something, this year's. And we'll start from there. Where Where where where where would you wanna start so that we can just just fix it? No. You you let you let me know because, yeah, it's it's it's how you wanna do things as well. So where do where do you wanna start? Okay. Yep. So okay. Sorry. There's a bit of misunderstanding. Do you wanna start at a certain point to move forward? Like, say, January 1, we'll start billing you there? Okay. So so anything in 2025 and before that, we'll just forget about it. Yeah? You wanna do it that way? So when you say put on hold, are we going back to pay it, or you just wanna just forget about it? I I just wanna know because I I I at this point at this point, I really to be honest, at this point, I really don't care about 2025. It's been so long anyway. The usage is so small anyway. So okay. So let's let's come into an agreement. First of January 2026 all the way through, so probably the last three months plus the current month, we'll need to produce what we think is the right data set to bill you, then you verify, then you come back, and then you need to say, yes, all these are answered, 12, 3456, or whatever Kylie and the team need. And then if there's any issues, flag it then. We'll address it. Okay. Alright. Okay. So let's do that. Let's start from the first of January 2026 moving forward. Okay? Alright. Sounds good to me. Okay. That's moving forward. Alright. Let's do that. Alright. Alright. I'll I'll I'll put this in writing. You need a reply, and then we'll we'll go from there. Alright. Thanks. Thanks. Okay. Alright. Bye. Thank you. Bye. 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It is. It's Sean from Comstock. How are you? Yeah.\n\nOkay. Are you good to chat now quick? Alright. Cool. We just wanna get to the bottom of this one.\n\nSo going through your email, and we'll get this in writing as well so that we can move forward. I just wanna clarify, so hence the purpose of this call. So you're saying that there should be some charges in there that are more demo. Right? And you should be charged for it.\n\nYep. That's not a problem. But what we need to do is we need to identify which one's a demo. Yes. Yeah.\n\nWe'll we'll get through that. But I guess there was a few questions from the January. The accounts team sent it to you, Claude, TC me. There were six distinct questions. I don't think we've got a reply on any of that.\n\nYou said you will go through each file and get back to Kylie, and that's where things will Well, I mean, Well, you have access to the Excel sheets. Right? So the usage can be obtained via the Comstock Hub. That's where you get all the Excel files together. Yep.\n\nYeah. Yeah. But this is what they're asking you. There are no core charges. Can you please clarify?\n\nSo you didn't get back to her on that. And then number three, like, there's all these there's six questions there that they didn't receive any response from. Yeah. I know. And that's where I got stuck because they didn't get any info on that.\n\nWell, the problem is look. This is the problem that we would have, and this is why it gets tricky now. So I'll just try to explain. Okay? So because we can't get the right data, the team is saying there's no point issuing any invoices until all these items are cleared off.\n\nSo we were stuck for a whole year not answering these questions. Then they're not Okay. So this is what we need to do. If you can, can you please go back, answer the six questions so that we can get the right data? So right.\n\nRight. So you want us to send you all the invoices, but it could be but we haven't even cleared these questions. What if they do it and it's wrong and then we gotta rework the invoices? It's a waste of time. I think this is gonna be a roundabout way, and they're not gonna like it.\n\nI'm not gonna think Daniel's gonna wanna do it because it's gonna take too long. So how about we we start with the current like, whatever we start with the last three months or something, this year's. And we'll start from there. Where Where where where where would you wanna start so that we can just just fix it? No.\n\nYou you let you let me know because, yeah, it's it's it's how you wanna do things as well. So where do where do you wanna start? Okay. Yep. So okay.\n\nSorry. There's a bit of misunderstanding. Do you wanna start at a certain point to move forward? Like, say, January 1, we'll start billing you there? Okay.\n\nSo so anything in 2025 and before that, we'll just forget about it. Yeah? You wanna do it that way? So when you say put on hold, are we going back to pay it, or you just wanna just forget about it? I I just wanna know because I I I at this point at this point, I really to be honest, at this point, I really don't care about 2025.\n\nIt's been so long anyway. The usage is so small anyway. So okay. So let's let's come into an agreement. First of January 2026 all the way through, so probably the last three months plus the current month, we'll need to produce what we think is the right data set to bill you, then you verify, then you come back, and then you need to say, yes, all these are answered, 12, 3456, or whatever Kylie and the team need.\n\nAnd then if there's any issues, flag it then. We'll address it. Okay. Alright. Okay.\n\nSo let's do that. Let's start from the first of January 2026 moving forward. Okay? Alright. Sounds good to me.\n\nOkay. That's moving forward. Alright. Let's do that. Alright.\n\nAlright. I'll I'll I'll put this in writing. You need a reply, and then we'll we'll go from there. Alright. Thanks.\n\nThanks. Okay. Alright. Bye. Thank you.\n\nBye. Yep.","paragraphs":[{"sentences":[{"text":"Hey.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.04984300583600998},{"text":"It is.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.06728195771574974},{"text":"It's Sean from Comstock.","start":3.1999998,"end":4.34,"sentiment":"neutral","sentiment_score":0.09877228736877441},{"text":"How are you?","start":4.4,"end":5.22,"sentiment":"neutral","sentiment_score":0.12695399671792984},{"text":"Yeah.","start":7.6,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.020868919789791107}],"sentiment":"neutral","sentiment_score":0.08920245278965343,"num_words":11,"start":2.56,"end":7.8399997},{"sentences":[{"text":"Okay.","start":7.8399997,"end":8.32,"sentiment":"neutral","sentiment_score":0.05370384082198143},{"text":"Are you good to chat now 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at this point at this point, I really to be honest, at this point, I really don't care about 2025.","start":361.135,"end":369.775,"sentiment":"neutral","sentiment_score":-0.1664021324751706}],"sentiment":"neutral","sentiment_score":-0.07364361658430016,"num_words":71,"start":337.45502,"end":369.775},{"sentences":[{"text":"It's been so long anyway.","start":369.775,"end":370.975,"sentiment":"neutral","sentiment_score":-0.1964854508638382},{"text":"The usage is so small anyway.","start":370.975,"end":372.755,"sentiment":"neutral","sentiment_score":-0.13472003241380057},{"text":"So okay.","start":377.91,"end":380.22998,"sentiment":"neutral","sentiment_score":0.055976420640945435},{"text":"So let's let's come into an agreement.","start":380.22998,"end":382.47,"sentiment":"neutral","sentiment_score":0.07817617803812027},{"text":"First of January 2026 all the way through, so probably the last three months plus the current month, we'll need to produce what we think is the right data set to bill you, then you verify, then you come back, and then you need to say, yes, all these are answered, 12, 3456, or whatever Kylie and the team need.","start":382.47,"end":401.34,"sentiment":"neutral","sentiment_score":0.02885725968517363}],"sentiment":"neutral","sentiment_score":0.007498427748214453,"num_words":80,"start":369.775,"end":401.34},{"sentences":[{"text":"And then if there's any issues, flag it then.","start":401.66,"end":404.16,"sentiment":"neutral","sentiment_score":-0.0001559350639581684},{"text":"We'll address 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Do you hear me? Yes. Good. Good, Sean. Sorry. I asked today. I forgot to give you a call. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Mhmm. Yeah. Yeah. Yeah. Yeah. That's the thing. That's what and I was behind the accounts team last year, and I was telling them clearly. I was see, there's a particular time where we get tired of telling people. Yeah? When you do the same thing, you know? I was telling repeatedly, I was telling them, no. No. No. But they were not responding for what I was asking, and I gave up. But, you know, now if you send me for last twenty four months invoice, how how we are going to resolve it, that's that's that's what I was talking to you other day. Yeah. Yeah. Yeah. Yeah. Yep. Mhmm. Mhmm. Yeah. Mhmm. Yeah. Because, you know, see, I was telling them clearly I need something from their end. They send me three invoices or something, and they're arguing with the same thing. And I was telling them, you send me everything. I need to go through it. If you if you go through all those emails, again, that's what I was trying to tell them, like, you know, how we are going to cross verify everything in one go. And and your accounts team was just saying, like, you know, this is the invoice. I was trying to tell them I need all the invoices and I need the explanation on those invoices. I totally understand what you're trying to tell me. That's where we invoice our customer here. But how we are going to verify that data along with the other unless it's on a month to month basis? So but, you know, if let's say, if I wouldn't ask for I'm just asking you, Sean, like, if I wouldn't have spoken to you about the invoice in our last meeting, so your team wouldn't have been contacting us for the payment for until we discuss this further? Because, see, that email was last year January. It's been more than a month now more than a year now. Yeah. But, you know, accounts team, normally, they follow the payment for us in a fourteen days. If we don't get the payment in fourteen days, we keep on sending our reminders from our end. That is see, at least there should be a follow-up email from your end. That's what that's again thing. Like, you know, that's what my question is. I wouldn't have spoken to you, you know, other day, then we wouldn't have got a invoice until we had your, you know, services active on your account. It's not possible. See, that's the last year. You just send me the invoices. We'll just verify it. Whatever it is, we will sit discuss. We will sort it out. I'm not going to ask my team to go back to, you know, one year, one and a half year. Just send me the invoices. We will go from there. Yes. Send us all the invoices. That's fine. We'll we'll fix it. That's what I'm trying to do. We'll fix it. At least, you know, I will start the process. I will ask my team to cross verify. Whatever invoice is matching with, you know, what we have a data, like, you know, whatever data we have, if it matches along with the invoice, we'll start clearing up those invoices. Whatever is in a pending, then we will discuss and we'll come to the conclusion. But see, again, I'm I'm not going to ask my team to go back for almost not twenty months or twenty four months and ask them to do that. No. I'm not going to do that. No. Just yeah. Send me. Like, that's what I said. We'll start from somewhere. We'll go backwards or, you know, we'll start from last year. We'll start somewhere. So you you you decide and let me know. You you decide and let me see, we can start from this month onwards. Like, you know, whatever we have active services on this month, you send me the invoice for this year, like, you know, from January onwards. We'll cross verify, we will do the payment, then we will go, you know, every quarter, like, and we will go backwards. December, November, and October, we'll cross verify, we will do the payment, then we'll go backwards. Yeah. From this year, we'll start. Yeah. 2020 '6. Yeah. Yeah. Yeah. At the moment, we'll put it on a hold, but we know we will start from 2026. At least we'll know where we are standing. And invoices are correct, then we can, you know, just go back and we can check that one. If you forget about it, well, and good for me. Do you think see, that that it is wrong from So that's fine then. You know, you send us the invoice for this year, we will start clearing up. Like, you know, we'll start from fresh start from this year. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yes. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. We will sort it out straight up. Yeah. We I'll talk to you. We'll sort it out straight up straight away. Yeah. Yeah. Yeah. No worries. Goodbye. Yep. No worries. Yep. No worries. Thanks. Thanks, Wilson. Thank you. Yeah. Sure. Sure. Done. Done. Done. Yeah. Done. Done. No problem. Thank you. Thank you. 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Do you hear me? Yes. Good. Good, Sean.\n\nSorry. I asked today. I forgot to give you a call. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Mhmm.\n\nYeah. Yeah. Yeah. Yeah. That's the thing.\n\nThat's what and I was behind the accounts team last year, and I was telling them clearly. I was see, there's a particular time where we get tired of telling people. Yeah? When you do the same thing, you know? I was telling repeatedly, I was telling them, no.\n\nNo. No. But they were not responding for what I was asking, and I gave up. But, you know, now if you send me for last twenty four months invoice, how how we are going to resolve it, that's that's that's what I was talking to you other day. Yeah.\n\nYeah. Yeah. Yeah. Yep. Mhmm.\n\nMhmm. Yeah. Mhmm. Yeah. Because, you know, see, I was telling them clearly I need something from their end.\n\nThey send me three invoices or something, and they're arguing with the same thing. And I was telling them, you send me everything. I need to go through it. If you if you go through all those emails, again, that's what I was trying to tell them, like, you know, how we are going to cross verify everything in one go. And and your accounts team was just saying, like, you know, this is the invoice.\n\nI was trying to tell them I need all the invoices and I need the explanation on those invoices. I totally understand what you're trying to tell me. That's where we invoice our customer here. But how we are going to verify that data along with the other unless it's on a month to month basis? So but, you know, if let's say, if I wouldn't ask for I'm just asking you, Sean, like, if I wouldn't have spoken to you about the invoice in our last meeting, so your team wouldn't have been contacting us for the payment for until we discuss this further?\n\nBecause, see, that email was last year January. It's been more than a month now more than a year now. Yeah. But, you know, accounts team, normally, they follow the payment for us in a fourteen days. If we don't get the payment in fourteen days, we keep on sending our reminders from our end.\n\nThat is see, at least there should be a follow-up email from your end. That's what that's again thing. Like, you know, that's what my question is. I wouldn't have spoken to you, you know, other day, then we wouldn't have got a invoice until we had your, you know, services active on your account. It's not possible.\n\nSee, that's the last year. You just send me the invoices. We'll just verify it. Whatever it is, we will sit discuss. We will sort it out.\n\nI'm not going to ask my team to go back to, you know, one year, one and a half year. Just send me the invoices. We will go from there. Yes. Send us all the invoices.\n\nThat's fine. We'll we'll fix it. That's what I'm trying to do. We'll fix it. At least, you know, I will start the process.\n\nI will ask my team to cross verify. Whatever invoice is matching with, you know, what we have a data, like, you know, whatever data we have, if it matches along with the invoice, we'll start clearing up those invoices. Whatever is in a pending, then we will discuss and we'll come to the conclusion. But see, again, I'm I'm not going to ask my team to go back for almost not twenty months or twenty four months and ask them to do that. No.\n\nI'm not going to do that. No. Just yeah. Send me. Like, that's what I said.\n\nWe'll start from somewhere. We'll go backwards or, you know, we'll start from last year. We'll start somewhere. So you you you decide and let me know. You you decide and let me see, we can start from this month onwards.\n\nLike, you know, whatever we have active services on this month, you send me the invoice for this year, like, you know, from January onwards. We'll cross verify, we will do the payment, then we will go, you know, every quarter, like, and we will go backwards. December, November, and October, we'll cross verify, we will do the payment, then we'll go backwards. Yeah. From this year, we'll start.\n\nYeah. 2020 '6. Yeah. Yeah. Yeah.\n\nAt the moment, we'll put it on a hold, but we know we will start from 2026. At least we'll know where we are standing. And invoices are correct, then we can, you know, just go back and we can check that one. If you forget about it, well, and good for me. Do you think see, that that it is wrong from So that's fine then.\n\nYou know, you send us the invoice for this year, we will start clearing up. Like, you know, we'll start from fresh start from this year. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yes. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nWe will sort it out straight up. Yeah. We I'll talk to you. We'll sort it out straight up straight away. Yeah.\n\nYeah. Yeah. No worries. Goodbye. Yep.\n\nNo worries. Yep. No worries. Thanks. Thanks, Wilson.\n\nThank you. Yeah. Sure. Sure. Done.\n\nDone. Done. Yeah. Done. Done.\n\nNo problem. Thank you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.012766674160957336},{"text":"Do you hear me?","start":1.8399999,"end":2.74,"sentiment":"neutral","sentiment_score":0.0093833536375314},{"text":"Yes.","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":0.21196162700653076},{"text":"Good.","start":5.3599997,"end":5.6,"sentiment":"positive","sentiment_score":0.48051387071609497},{"text":"Good, Sean.","start":5.6,"end":6.08,"sentiment":"positive","sentiment_score":0.43647897243499756}],"sentiment":"neutral","sentiment_score":0.17952594792263377,"num_words":9,"start":1.36,"end":6.08},{"sentences":[{"text":"Sorry.","start":6.08,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.1625114530324936},{"text":"I asked today.","start":6.3999996,"end":6.96,"sentiment":"neutral","sentiment_score":0.010342930754025778},{"text":"I forgot to give you a 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you know, see, I was telling them clearly I need something from their end.","start":91.23,"end":96.225,"sentiment":"neutral","sentiment_score":-0.16844304750363032}],"sentiment":"neutral","sentiment_score":-0.14504994981383024,"num_words":19,"start":80.175,"end":96.225},{"sentences":[{"text":"They send me three invoices or something, and they're arguing with the same thing.","start":96.305,"end":99.765,"sentiment":"neutral","sentiment_score":-0.25063147076538633},{"text":"And I was telling them, you send me everything.","start":100.064995,"end":102.064995,"sentiment":"neutral","sentiment_score":-0.10190743332107861},{"text":"I need to go through it.","start":102.064995,"end":103.104996,"sentiment":"neutral","sentiment_score":-0.10265984758734703},{"text":"If you if you go through all those emails, again, that's what I was trying to tell them, like, you know, how we are going to cross verify everything in one go.","start":103.104996,"end":111.61,"sentiment":"neutral","sentiment_score":-0.10168063477613032},{"text":"And and your accounts team was just saying, like, you know, this is the invoice.","start":113.35,"end":116.630005,"sentiment":"neutral","sentiment_score":-0.08081592669089635}],"sentiment":"neutral","sentiment_score":-0.12510507617537914,"num_words":76,"start":96.305,"end":116.630005},{"sentences":[{"text":"I was trying to tell them I need all the invoices and I need the explanation on those invoices.","start":116.630005,"end":121.37,"sentiment":"neutral","sentiment_score":-0.07358951964660694},{"text":"I totally understand what you're trying to tell me.","start":129.265,"end":131.825,"sentiment":"neutral","sentiment_score":-0.0017617034415404003},{"text":"That's where we invoice our customer here.","start":131.825,"end":134.325,"sentiment":"neutral","sentiment_score":-0.01947885432413646},{"text":"But how we are going to verify that data along with the other unless it's on a month to month basis?","start":134.385,"end":140.08499,"sentiment":"neutral","sentiment_score":-0.0723506190947124},{"text":"So but, you know, if let's say, if I wouldn't ask for I'm just asking you, Sean, like, if I wouldn't have spoken to you about the invoice in our last meeting, so your team wouldn't have been contacting us for the payment for until we discuss this further?","start":152.84999,"end":165.925,"sentiment":"neutral","sentiment_score":-0.3149499671191585}],"sentiment":"neutral","sentiment_score":-0.1762125673748198,"num_words":105,"start":116.630005,"end":165.925},{"sentences":[{"text":"Because, see, that email was last year January.","start":166.28,"end":168.36,"sentiment":"neutral","sentiment_score":-0.2829159162938595},{"text":"It's been more than a month now more than a year now.","start":168.36,"end":171.18,"sentiment":"negative","sentiment_score":-0.42309090743462247},{"text":"Yeah.","start":173.72,"end":173.87999,"sentiment":"neutral","sentiment_score":-0.1458168774843216},{"text":"But, you know, accounts team, normally, they follow the payment for us in a fourteen days.","start":173.87999,"end":177.4,"sentiment":"neutral","sentiment_score":-0.21018475759774446},{"text":"If we don't get the payment in fourteen days, we keep on sending our reminders from our end.","start":177.4,"end":181.58,"sentiment":"negative","sentiment_score":-0.4120746735069487}],"sentiment":"neutral","sentiment_score":-0.33211882439526647,"num_words":55,"start":166.28,"end":181.58},{"sentences":[{"text":"That is see, at least there should be a follow-up email from your end.","start":200.25,"end":203.29001,"sentiment":"negative","sentiment_score":-0.4155760971563203},{"text":"That's what that's again thing.","start":203.29001,"end":204.57,"sentiment":"negative","sentiment_score":-0.4079351484775543},{"text":"Like, you know, that's what my question is.","start":204.57,"end":206.09,"sentiment":"neutral","sentiment_score":-0.3068638890981674},{"text":"I wouldn't have spoken to you, you know, other day, then we wouldn't have got a invoice until we had your, you know, services active on your account.","start":206.09,"end":213.36499,"sentiment":"negative","sentiment_score":-0.45295071601867676},{"text":"It's not possible.","start":219.905,"end":220.965,"sentiment":"negative","sentiment_score":-0.3717435995737712}],"sentiment":"negative","sentiment_score":-0.41569832866561823,"num_words":58,"start":200.25,"end":220.965},{"sentences":[{"text":"See, that's the last year.","start":221.025,"end":222.15001,"sentiment":"neutral","sentiment_score":-0.19938090443611145},{"text":"You just send me the invoices.","start":222.15001,"end":223.59,"sentiment":"neutral","sentiment_score":-0.149682546655337},{"text":"We'll just verify it.","start":223.59,"end":224.79001,"sentiment":"neutral","sentiment_score":-0.1202651634812355},{"text":"Whatever it is, we will sit discuss.","start":224.79001,"end":226.39,"sentiment":"neutral","sentiment_score":-0.13977202347346715},{"text":"We will sort it out.","start":226.39,"end":227.35,"sentiment":"neutral","sentiment_score":-0.18319182395935057}],"sentiment":"neutral","sentiment_score":-0.15816384222772387,"num_words":27,"start":221.025,"end":227.35},{"sentences":[{"text":"I'm not going to ask my team to go back to, you know, one year, one and a half year.","start":227.35,"end":231.11,"sentiment":"negative","sentiment_score":-0.3819587707519531},{"text":"Just send me the invoices.","start":231.11,"end":232.25,"sentiment":"neutral","sentiment_score":-0.15560880303382874},{"text":"We will go from there.","start":232.63,"end":234.01001,"sentiment":"neutral","sentiment_score":-0.15020399540662766},{"text":"Yes.","start":237.685,"end":238.08499,"sentiment":"neutral","sentiment_score":0.02664986625313759},{"text":"Send us all the invoices.","start":238.08499,"end":239.385,"sentiment":"neutral","sentiment_score":-0.03570143952965736}],"sentiment":"neutral","sentiment_score":-0.25889157607323593,"num_words":36,"start":227.35,"end":239.385},{"sentences":[{"text":"That's fine.","start":245.845,"end":246.405,"sentiment":"negative","sentiment_score":-0.3979801908135414},{"text":"We'll we'll fix it.","start":246.405,"end":247.28499,"sentiment":"neutral","sentiment_score":-0.21710143610835075},{"text":"That's what I'm trying to do.","start":247.28499,"end":248.405,"sentiment":"neutral","sentiment_score":-0.17671156426270804},{"text":"We'll fix it.","start":248.405,"end":248.92,"sentiment":"neutral","sentiment_score":-0.10732455427447955},{"text":"At least, you know, I will start the process.","start":248.92,"end":250.43999,"sentiment":"neutral","sentiment_score":-0.041759103536605835}],"sentiment":"neutral","sentiment_score":-0.1426017127620677,"num_words":24,"start":245.845,"end":250.43999},{"sentences":[{"text":"I will ask my team to cross verify.","start":250.43999,"end":252.22,"sentiment":"neutral","sentiment_score":-0.04455352667719126},{"text":"Whatever invoice is matching with, you know, what we have a data, like, you know, whatever data we have, if it matches along with the invoice, we'll start clearing up those invoices.","start":252.43999,"end":261.0,"sentiment":"neutral","sentiment_score":-0.17809002613648772},{"text":"Whatever is in a pending, then we will discuss and we'll come to the conclusion.","start":261.0,"end":263.82,"sentiment":"neutral","sentiment_score":-0.2181748906771342},{"text":"But see, again, I'm I'm not going to ask my team to go back for almost not twenty months or twenty four months and ask them to do that.","start":270.485,"end":277.525,"sentiment":"negative","sentiment_score":-0.44755993115490883},{"text":"No.","start":277.525,"end":277.76498,"sentiment":"negative","sentiment_score":-0.4533597230911255}],"sentiment":"neutral","sentiment_score":-0.2677709427826545,"num_words":85,"start":250.43999,"end":277.76498},{"sentences":[{"text":"I'm not going to do that.","start":277.76498,"end":278.97,"sentiment":"negative","sentiment_score":-0.5251486500104269},{"text":"No.","start":286.41,"end":286.49,"sentiment":"neutral","sentiment_score":-0.07782251387834549},{"text":"Just yeah.","start":286.49,"end":287.13,"sentiment":"neutral","sentiment_score":-0.043749202974140644},{"text":"Send me.","start":287.13,"end":287.53,"sentiment":"neutral","sentiment_score":-0.013486946001648903},{"text":"Like, that's what I said.","start":287.53,"end":288.41,"sentiment":"neutral","sentiment_score":-0.02192561738193035}],"sentiment":"neutral","sentiment_score":-0.21580092492513359,"num_words":16,"start":277.76498,"end":288.41},{"sentences":[{"text":"We'll start from somewhere.","start":288.41,"end":289.45,"sentiment":"neutral","sentiment_score":-0.008353732293471694},{"text":"We'll go backwards or, you know, we'll start from last year.","start":289.45,"end":292.01,"sentiment":"neutral","sentiment_score":-0.011237000898373399},{"text":"We'll start somewhere.","start":292.01,"end":293.15,"sentiment":"neutral","sentiment_score":-0.00641139131039381},{"text":"So you you you decide and let me know.","start":296.53497,"end":298.53497,"sentiment":"neutral","sentiment_score":0.03933011947406663},{"text":"You you decide and let me see, we can start from this month onwards.","start":298.53497,"end":305.815,"sentiment":"neutral","sentiment_score":0.07022084827933993}],"sentiment":"neutral","sentiment_score":0.028312361907077636,"num_words":41,"start":288.41,"end":305.815},{"sentences":[{"text":"Like, you know, whatever we have active services on this month, you send me the invoice for this year, like, you know, from January onwards.","start":305.815,"end":312.6,"sentiment":"neutral","sentiment_score":0.08421806201338768},{"text":"We'll cross verify, we will do the payment, then we will go, you know, every quarter, like, and we will go backwards.","start":312.82,"end":317.80002,"sentiment":"neutral","sentiment_score":0.09365715492855418},{"text":"December, November, and October, we'll cross verify, we will do the payment, then we'll go backwards.","start":318.02002,"end":323.4,"sentiment":"neutral","sentiment_score":0.052501352271065116},{"text":"Yeah.","start":335.33502,"end":335.655,"sentiment":"neutral","sentiment_score":-0.01543225347995758},{"text":"From this year, we'll start.","start":335.655,"end":336.855,"sentiment":"neutral","sentiment_score":-0.011885302513837815}],"sentiment":"neutral","sentiment_score":0.07146480911667796,"num_words":69,"start":305.815,"end":336.855},{"sentences":[{"text":"Yeah.","start":336.855,"end":337.095,"sentiment":"neutral","sentiment_score":0.006872043013572693},{"text":"2020 '6.","start":337.095,"end":338.215,"sentiment":"neutral","sentiment_score":0.012998731341212988},{"text":"Yeah.","start":338.215,"end":338.64,"sentiment":"neutral","sentiment_score":-0.006165344268083572},{"text":"Yeah.","start":341.84003,"end":342.34003,"sentiment":"neutral","sentiment_score":-0.03437540680170059},{"text":"Yeah.","start":342.88,"end":343.28003,"sentiment":"neutral","sentiment_score":-0.008202411234378815}],"sentiment":"neutral","sentiment_score":-0.0026456094346940517,"num_words":6,"start":336.855,"end":343.28003},{"sentences":[{"text":"At the moment, we'll put it on a hold, but we know we will start from 2026.","start":343.28003,"end":347.12003,"sentiment":"neutral","sentiment_score":-0.05158026363043224},{"text":"At least we'll know where we are standing.","start":347.12003,"end":348.82,"sentiment":"neutral","sentiment_score":-0.004857300489675254},{"text":"And invoices are correct, then we can, you know, just go back and we can check that 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will sort it out straight up.","start":404.66998,"end":406.03,"sentiment":"neutral","sentiment_score":0.006391361089689391},{"text":"Yeah.","start":406.03,"end":406.19,"sentiment":"neutral","sentiment_score":0.0208793543279171},{"text":"We I'll talk to you.","start":406.19,"end":406.99,"sentiment":"neutral","sentiment_score":0.05625772476196289},{"text":"We'll sort it out straight up straight away.","start":406.99,"end":408.77,"sentiment":"neutral","sentiment_score":0.04887162265367806},{"text":"Yeah.","start":410.07498,"end":410.57498,"sentiment":"neutral","sentiment_score":0.041692376136779785}],"sentiment":"neutral","sentiment_score":0.0354351301423528,"num_words":22,"start":404.66998,"end":410.57498},{"sentences":[{"text":"Yeah.","start":411.835,"end":412.335,"sentiment":"neutral","sentiment_score":0.020989125594496727},{"text":"Yeah.","start":412.79498,"end":413.275,"sentiment":"neutral","sentiment_score":0.010938487946987152},{"text":"No worries.","start":413.275,"end":413.835,"sentiment":"neutral","sentiment_score":-0.10590014234185219},{"text":"Goodbye.","start":413.835,"end":414.335,"sentiment":"neutral","sentiment_score":-0.1496959626674652},{"text":"Yep.","start":414.395,"end":414.895,"sentiment":"neutral","sentiment_score":0.004558189772069454}],"sentiment":"neutral","sentiment_score":-0.05416840733960271,"num_words":6,"start":411.835,"end":414.895},{"sentences":[{"text":"No worries.","start":415.195,"end":416.14487,"sentiment":"neutral","sentiment_score":-0.08553685620427132},{"text":"Yep.","start":416.46487,"end":416.96487,"sentiment":"neutral","sentiment_score":0.0530446283519268},{"text":"No worries.","start":417.42487,"end":417.90488,"sentiment":"neutral","sentiment_score":0.02637387439608574},{"text":"Thanks.","start":417.90488,"end":418.22485,"sentiment":"neutral","sentiment_score":0.21007885038852692},{"text":"Thanks, Wilson.","start":418.22485,"end":418.94485,"sentiment":"neutral","sentiment_score":0.2592920735478401}],"sentiment":"neutral","sentiment_score":0.08292270777747035,"num_words":8,"start":415.195,"end":418.94485},{"sentences":[{"text":"Thank you.","start":418.94485,"end":419.68488,"sentiment":"neutral","sentiment_score":0.27141906321048737},{"text":"Yeah.","start":420.94485,"end":421.26486,"sentiment":"neutral","sentiment_score":0.07878552377223969},{"text":"Sure.","start":421.26486,"end":421.66486,"sentiment":"neutral","sentiment_score":0.117136649787426},{"text":"Sure.","start":421.66486,"end":422.14487,"sentiment":"neutral","sentiment_score":0.11777295172214508},{"text":"Done.","start":422.14487,"end":422.46487,"sentiment":"neutral","sentiment_score":0.09764020144939424}],"sentiment":"neutral","sentiment_score":0.1590289088586966,"num_words":6,"start":418.94485,"end":422.46487},{"sentences":[{"text":"Done.","start":422.46487,"end":422.62488,"sentiment":"neutral","sentiment_score":-0.04631879925727844},{"text":"Done.","start":422.62488,"end":423.12488,"sentiment":"neutral","sentiment_score":-0.010506201535463331},{"text":"Yeah.","start":423.26486,"end":423.74487,"sentiment":"neutral","sentiment_score":0.2895711660385132},{"text":"Done.","start":423.74487,"end":423.98486,"sentiment":"neutral","sentiment_score":0.24730616807937625},{"text":"Done.","start":423.98486,"end":424.14487,"sentiment":"neutral","sentiment_score":0.04726416990160942}],"sentiment":"neutral","sentiment_score":0.10546330064535141,"num_words":5,"start":422.46487,"end":424.14487},{"sentences":[{"text":"No 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Do you hear me?\n\nChannel 0: Hey. It is. It's Sean from Comstock. How are\n\nChannel 1: Yes.\n\nChannel 0: you?\n\nChannel 1: Good. Good, Sean. Sorry. I asked today. I forgot to give you\n\nChannel 0: Yeah.\n\nChannel 1: a call.\n\nChannel 0: Okay. Are you good to chat now quick?\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. Yeah.\n\nChannel 0: Alright. Cool. We just wanna get to the bottom of this one.\n\nChannel 1: Yeah.\n\nChannel 0: So going through your email, and we'll get this in writing as well so that we can move\n\nChannel 1: Mhmm.\n\nChannel 0: forward. I just wanna clarify, so hence the purpose of this call.\n\nChannel 1: Yeah.\n\nChannel 0: So you're saying that there should be some charges in there that\n\nChannel 1: Yeah.\n\nChannel 0: are more demo. Right? And you should\n\nChannel 1: Yeah.\n\nChannel 0: be charged for it.\n\nChannel 1: Yeah.\n\nChannel 0: Yep. That's not a problem. But what we need to do is we need to identify which one's a demo.\n\nChannel 1: That's the thing. That's what and I was behind the accounts team last year, and I was telling them clearly. I was see, there's a particular time where we get tired of telling people. Yeah? When\n\nChannel 0: Yes.\n\nChannel 1: you do the same thing, you know? I was telling repeatedly, I was telling them, no. No. No. But they were not responding for what I was asking, and I gave up.\n\nBut, you know, now if you send me for last twenty four months invoice, how how we are going to resolve it, that's that's that's what I was talking to you other day.\n\nChannel 0: Yeah. We'll we'll get through that.\n\nChannel 1: Yeah.\n\nChannel 0: But I guess\n\nChannel 1: Yeah.\n\nChannel 0: there\n\nChannel 1: Yeah.\n\nChannel 0: was\n\nChannel 1: Yeah.\n\nChannel 0: a few questions from the\n\nChannel 1: Yep.\n\nChannel 0: January. The accounts\n\nChannel 1: Mhmm.\n\nChannel 0: team sent it to you, Claude, TC me.\n\nChannel 1: Mhmm.\n\nChannel 0: There were\n\nChannel 1: Yeah.\n\nChannel 0: six distinct questions.\n\nChannel 1: Mhmm.\n\nChannel 0: I don't think we've got a reply on any of that. You said you will go through each file and get back to Kylie, and\n\nChannel 1: Yeah.\n\nChannel 0: that's\n\nChannel 1: Because,\n\nChannel 0: where\n\nChannel 1: you\n\nChannel 0: things\n\nChannel 1: know,\n\nChannel 0: will\n\nChannel 1: see, I was telling them clearly I need something from their end. They send me three invoices or something, and they're arguing with the same thing. And I was telling them, you send me everything. I need to go through it. If you if you go through all those emails, again, that's what I was trying to tell them, like, you know, how we are going to cross verify everything in one go.\n\nChannel 0: Well, I\n\nChannel 1: And\n\nChannel 0: mean,\n\nChannel 1: and your accounts team was just saying, like, you know, this is the invoice. I was trying to tell them I need all the invoices and I need the explanation on those invoices.\n\nChannel 0: Well, you have access to the Excel sheets. Right? So the usage can be obtained via the Comstock Hub. That's where you get all the Excel\n\nChannel 1: I\n\nChannel 0: files\n\nChannel 1: totally\n\nChannel 0: together.\n\nChannel 1: understand what\n\nChannel 0: Yep.\n\nChannel 1: you're trying to tell me. That's where we invoice our customer here. But how we are going to verify that data along with the other unless it's on a month to month basis?\n\nChannel 0: Yeah. Yeah. But this is what they're asking you. There are no core charges. Can you please clarify?\n\nSo you didn't get back to her on that. And then number three, like, there's all these there's six questions there that they didn't receive any\n\nChannel 1: So\n\nChannel 0: response\n\nChannel 1: but, you\n\nChannel 0: from.\n\nChannel 1: know, if let's say, if I wouldn't ask for I'm just asking you, Sean, like, if I wouldn't have spoken to you about the invoice in our last meeting, so your team wouldn't have been contacting us for the payment for until we discuss this further? Because, see, that email was last year January. It's been more than a month now more than a year now.\n\nChannel 0: Yeah. I know. And that's where I got stuck because they\n\nChannel 1: Yeah.\n\nChannel 0: didn't\n\nChannel 1: But,\n\nChannel 0: get\n\nChannel 1: you know,\n\nChannel 0: any\n\nChannel 1: accounts\n\nChannel 0: info on\n\nChannel 1: team,\n\nChannel 0: that.\n\nChannel 1: normally, they follow the payment for us in a fourteen days. If we don't get the payment in fourteen days, we keep on sending our reminders from our end.\n\nChannel 0: Well, the problem is look. This is the problem that we would have, and this is why it gets tricky now. So I'll just try to explain. Okay? So because we can't get the right data, the team is saying there's no point issuing any invoices until all these items are cleared off.\n\nSo we were stuck for a whole year not answering these questions.\n\nChannel 1: That is see, at\n\nChannel 0: Then\n\nChannel 1: least\n\nChannel 0: they're\n\nChannel 1: there\n\nChannel 0: not\n\nChannel 1: should be a follow-up email from your end. That's what that's again thing. Like, you know, that's what my question is. I wouldn't have spoken to you, you know, other day, then we wouldn't have got a invoice until we had your, you know, services active on your account.\n\nChannel 0: Okay. So this is what we need to do. If you can, can you please go back, answer the six questions so that we can get\n\nChannel 1: It's\n\nChannel 0: the\n\nChannel 1: not\n\nChannel 0: right data?\n\nChannel 1: possible. See, that's the last year. You just send me the invoices. We'll just verify it. Whatever it is, we will sit discuss.\n\nWe will sort it out. I'm not going to ask my team to go back to, you know, one year, one and a half year. Just send me the invoices. We will go from there.\n\nChannel 0: So right. Right. So you want us to send you all the invoices,\n\nChannel 1: Yes. Send\n\nChannel 0: but\n\nChannel 1: us\n\nChannel 0: it\n\nChannel 1: all\n\nChannel 0: could\n\nChannel 1: the invoices.\n\nChannel 0: be but we haven't even cleared these questions. What if they do it and it's wrong and then we gotta rework the invoices? It's a waste\n\nChannel 1: That's\n\nChannel 0: of time.\n\nChannel 1: fine. We'll we'll fix it. That's what I'm trying to do. We'll fix it. At least, you know, I will start the process.\n\nI will ask my team to cross verify. Whatever invoice is matching with, you know, what we have a data, like, you know, whatever data we have, if it matches along with the invoice, we'll start clearing up those invoices. Whatever is in a pending, then we will discuss and we'll come to the conclusion.\n\nChannel 0: I think this is gonna be a roundabout way, and they're not gonna like it. I'm not gonna think Daniel's gonna wanna do it\n\nChannel 1: But\n\nChannel 0: because it's gonna\n\nChannel 1: see,\n\nChannel 0: take\n\nChannel 1: again,\n\nChannel 0: too long.\n\nChannel 1: I'm I'm not going to ask my team to go back for almost not twenty months or twenty four months and ask them to do that. No. I'm not going to do that.\n\nChannel 0: So how about we we start with the current like, whatever we start with the last three months or something, this year's.\n\nChannel 1: No. Just\n\nChannel 0: And we'll\n\nChannel 1: yeah.\n\nChannel 0: start\n\nChannel 1: Send\n\nChannel 0: from\n\nChannel 1: me.\n\nChannel 0: there.\n\nChannel 1: Like, that's what I said. We'll start from somewhere. We'll go backwards\n\nChannel 0: Where\n\nChannel 1: or, you know, we'll start from last year. We'll\n\nChannel 0: Where\n\nChannel 1: start\n\nChannel 0: where\n\nChannel 1: somewhere.\n\nChannel 0: where where would you wanna start so that we can just just fix it?\n\nChannel 1: So you you you decide and let me know.\n\nChannel 0: No.\n\nChannel 1: You\n\nChannel 0: You you let\n\nChannel 1: you decide and\n\nChannel 0: you\n\nChannel 1: let\n\nChannel 0: let me know because, yeah, it's it's\n\nChannel 1: me\n\nChannel 0: it's how you wanna do things as well. So\n\nChannel 1: see,\n\nChannel 0: where\n\nChannel 1: we\n\nChannel 0: do\n\nChannel 1: can\n\nChannel 0: where do\n\nChannel 1: start\n\nChannel 0: you wanna\n\nChannel 1: from this\n\nChannel 0: start?\n\nChannel 1: month onwards. Like, you know, whatever we have active services on this month, you send me the invoice for this year, like, you\n\nChannel 0: Okay.\n\nChannel 1: know, from January onwards.\n\nChannel 0: Yep.\n\nChannel 1: We'll cross verify, we will do the payment, then we will go, you know, every quarter, like, and we will go backwards. December, November, and October, we'll cross verify, we will do the payment, then we'll go backwards.\n\nChannel 0: So okay. Sorry. There's a bit of misunderstanding. Do you wanna start at a certain point to move forward? Like, say, January 1, we'll start billing you\n\nChannel 1: Yeah. From this\n\nChannel 0: there?\n\nChannel 1: year, we'll start. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: 2020\n\nChannel 0: So\n\nChannel 1: '6.\n\nChannel 0: so\n\nChannel 1: Yeah.\n\nChannel 0: anything in 2025 and before that, we'll just forget\n\nChannel 1: Yeah.\n\nChannel 0: about it. Yeah? You wanna\n\nChannel 1: Yeah.\n\nChannel 0: do it that\n\nChannel 1: At\n\nChannel 0: way?\n\nChannel 1: the moment, we'll put it on a hold, but we know we will start from 2026. At least we'll know where we are standing. And invoices are correct, then we can, you know, just go back and we can check\n\nChannel 0: So when\n\nChannel 1: that one.\n\nChannel 0: you say put on hold, are we going back to pay it, or you just wanna just forget about it?\n\nChannel 1: If you forget about it, well, and good for me.\n\nChannel 0: I I just wanna know\n\nChannel 1: Do\n\nChannel 0: because\n\nChannel 1: you think\n\nChannel 0: I\n\nChannel 1: see,\n\nChannel 0: I I at this point\n\nChannel 1: that\n\nChannel 0: at this\n\nChannel 1: that it\n\nChannel 0: point,\n\nChannel 1: is wrong\n\nChannel 0: I really\n\nChannel 1: from\n\nChannel 0: to be honest, at this point, I really don't care about 2025. It's been so long anyway. The usage is so small anyway.\n\nChannel 1: So that's fine then. You know, you send us the invoice for this year, we will start clearing up. Like, you know, we'll start\n\nChannel 0: So\n\nChannel 1: from fresh start from this year.\n\nChannel 0: okay. So let's let's come into an agreement. First of\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: January 2026 all the\n\nChannel 1: Yeah.\n\nChannel 0: way through, so probably the last three months plus\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: the current month,\n\nChannel 1: Yeah.\n\nChannel 0: we'll need to produce\n\nChannel 1: Yeah.\n\nChannel 0: what we think is the\n\nChannel 1: Yeah.\n\nChannel 0: right\n\nChannel 1: Yeah.\n\nChannel 0: data\n\nChannel 1: Yeah.\n\nChannel 0: set\n\nChannel 1: Yeah.\n\nChannel 0: to bill\n\nChannel 1: Yeah.\n\nChannel 0: you,\n\nChannel 1: Yeah.\n\nChannel 0: then you\n\nChannel 1: Yeah.\n\nChannel 0: verify,\n\nChannel 1: Yeah.\n\nChannel 0: then you come back, and\n\nChannel 1: Yes.\n\nChannel 0: then you need to say, yes, all these are answered,\n\nChannel 1: Yeah.\n\nChannel 0: 12,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: 3456, or whatever Kylie and the team need.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: And\n\nChannel 1: Yeah.\n\nChannel 0: then if there's any issues, flag it then. We'll\n\nChannel 1: Yeah. We\n\nChannel 0: address\n\nChannel 1: will sort it out straight\n\nChannel 0: it.\n\nChannel 1: up. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: We\n\nChannel 0: Alright.\n\nChannel 1: I'll talk to you. We'll sort it out straight up straight\n\nChannel 0: Okay.\n\nChannel 1: away.\n\nChannel 0: So let's do that. Let's start from the first\n\nChannel 1: Yeah.\n\nChannel 0: of January 2026 moving forward.\n\nChannel 1: Yeah.\n\nChannel 0: Okay? Alright.\n\nChannel 1: Yeah. No\n\nChannel 0: Sounds\n\nChannel 1: worries.\n\nChannel 0: good\n\nChannel 1: Goodbye.\n\nChannel 0: to me. Okay.\n\nChannel 1: Yep.\n\nChannel 0: That's\n\nChannel 1: No\n\nChannel 0: moving forward.\n\nChannel 1: worries.\n\nChannel 0: Alright. Let's do\n\nChannel 1: Yep.\n\nChannel 0: that. Alright.\n\nChannel 1: No\n\nChannel 0: Alright.\n\nChannel 1: worries. Thanks.\n\nChannel 0: I'll\n\nChannel 1: Thanks,\n\nChannel 0: I'll\n\nChannel 1: Wilson.\n\nChannel 0: I'll put\n\nChannel 1: Thank\n\nChannel 0: this\n\nChannel 1: you.\n\nChannel 0: in writing. You need a reply, and then\n\nChannel 1: Yeah. Sure. Sure.\n\nChannel 0: we'll we'll\n\nChannel 1: Done.\n\nChannel 0: go from\n\nChannel 1: Done. Done.\n\nChannel 0: there. Alright. Thanks.\n\nChannel 1: Yeah.\n\nChannel 0: Thanks.\n\nChannel 1: Done.\n\nChannel 0: Okay.\n\nChannel 1: Done. No\n\nChannel 0: Alright.\n\nChannel 1: problem.\n\nChannel 0: Bye.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you.\n\nChannel 1: Thank you.\n\nChannel 0: Bye.\n\nChannel 1: Bye.\n\nChannel 0: Yep.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.012766674160957336},{"text":"Do you hear me?","start":1.8399999,"end":2.74,"sentiment":"neutral","sentiment_score":0.0093833536375314}],"sentiment":"neutral","sentiment_score":0.010060017742216588,"channel":1,"num_words":5,"start":1.36,"end":2.74},{"sentences":[{"text":"Hey.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.04984300583600998},{"text":"It is.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.06728195771574974},{"text":"It's Sean from Comstock.","start":3.1999998,"end":4.34,"sentiment":"neutral","sentiment_score":0.09877228736877441},{"text":"How are","start":4.4,"end":4.72,"sentiment":"neutral","sentiment_score":0.12465701624751091}],"sentiment":"neutral","sentiment_score":0.09209001147084767,"channel":0,"num_words":9,"start":2.56,"end":4.72},{"sentences":[{"text":"Yes.","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":0.21196162700653076}],"sentiment":"neutral","sentiment_score":0.21196162700653076,"channel":1,"num_words":1,"start":4.72,"end":5.22},{"sentences":[{"text":"you?","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":0.1315479576587677}],"sentiment":"neutral","sentiment_score":0.1315479576587677,"channel":0,"num_words":1,"start":4.72,"end":5.22},{"sentences":[{"text":"Good.","start":5.3599997,"end":5.6,"sentiment":"positive","sentiment_score":0.48051387071609497},{"text":"Good, Sean.","start":5.6,"end":6.08,"sentiment":"positive","sentiment_score":0.43647897243499756},{"text":"Sorry.","start":6.08,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.1625114530324936},{"text":"I asked today.","start":6.3999996,"end":6.96,"sentiment":"neutral","sentiment_score":0.010342930754025778},{"text":"I forgot to give you","start":6.96,"end":7.7599998,"sentiment":"neutral","sentiment_score":-0.01560659110546112}],"sentiment":"neutral","sentiment_score":0.12241492544611295,"channel":1,"num_words":12,"start":5.3599997,"end":7.7599998},{"sentences":[{"text":"Yeah.","start":7.6,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.020868919789791107}],"sentiment":"neutral","sentiment_score":0.020868919789791107,"channel":0,"num_words":1,"start":7.6,"end":7.8399997},{"sentences":[{"text":"a call.","start":7.7599998,"end":8.34,"sentiment":"neutral","sentiment_score":0.04675419442355633}],"sentiment":"neutral","sentiment_score":0.04675419442355633,"channel":1,"num_words":2,"start":7.7599998,"end":8.34},{"sentences":[{"text":"Okay.","start":7.8399997,"end":8.32,"sentiment":"neutral","sentiment_score":0.05370384082198143},{"text":"Are you good to chat now quick?","start":8.32,"end":10.58,"sentiment":"neutral","sentiment_score":0.16241630060332163}],"sentiment":"neutral","sentiment_score":0.1488272431306541,"channel":0,"num_words":8,"start":7.8399997,"end":10.58},{"sentences":[{"text":"Yeah.","start":10.24,"end":10.48,"sentiment":"neutral","sentiment_score":0.06641747802495956},{"text":"Yeah.","start":10.48,"end":10.88,"sentiment":"neutral","sentiment_score":0.06140705570578575},{"text":"Yeah.","start":10.88,"end":11.12,"sentiment":"neutral","sentiment_score":0.06981873512268066},{"text":"Yeah.","start":11.12,"end":11.28,"sentiment":"neutral","sentiment_score":0.0866873562335968},{"text":"Yeah.","start":11.28,"end":11.78,"sentiment":"neutral","sentiment_score":0.12091860175132751}],"sentiment":"neutral","sentiment_score":0.08104984536767006,"channel":1,"num_words":5,"start":10.24,"end":11.78},{"sentences":[{"text":"Alright.","start":11.599999,"end":12.0,"sentiment":"neutral","sentiment_score":0.2344546765089035},{"text":"Cool.","start":12.0,"end":12.32,"sentiment":"positive","sentiment_score":0.3464493453502655},{"text":"We just wanna get to the bottom of this one.","start":12.32,"end":14.385,"sentiment":"neutral","sentiment_score":0.14725842773914338}],"sentiment":"neutral","sentiment_score":0.17112402493755022,"channel":0,"num_words":12,"start":11.599999,"end":14.385},{"sentences":[{"text":"Yeah.","start":14.32,"end":14.82,"sentiment":"neutral","sentiment_score":0.10203199088573456}],"sentiment":"neutral","sentiment_score":0.10203199088573456,"channel":1,"num_words":1,"start":14.32,"end":14.82},{"sentences":[{"text":"So going through your email, and we'll get this in writing as well so that we can move","start":16.225,"end":20.305,"sentiment":"neutral","sentiment_score":0.12557282919685045}],"sentiment":"neutral","sentiment_score":0.12557282919685045,"channel":0,"num_words":18,"start":16.225,"end":20.305},{"sentences":[{"text":"Mhmm.","start":20.085,"end":20.585,"sentiment":"neutral","sentiment_score":0.10578277707099916}],"sentiment":"neutral","sentiment_score":0.10578277707099916,"channel":1,"num_words":1,"start":20.085,"end":20.585},{"sentences":[{"text":"forward.","start":20.305,"end":20.805,"sentiment":"neutral","sentiment_score":0.10093675553798676},{"text":"I just wanna clarify, so hence the purpose of this call.","start":21.185,"end":23.845001,"sentiment":"neutral","sentiment_score":0.06284529681910168}],"sentiment":"neutral","sentiment_score":0.06601958504567544,"channel":0,"num_words":12,"start":20.305,"end":23.845001},{"sentences":[{"text":"Yeah.","start":24.244999,"end":24.744999,"sentiment":"neutral","sentiment_score":0.006612084805965424}],"sentiment":"neutral","sentiment_score":0.006612084805965424,"channel":1,"num_words":1,"start":24.244999,"end":24.744999},{"sentences":[{"text":"So you're saying that there should be some charges in there that","start":24.625,"end":30.86,"sentiment":"neutral","sentiment_score":-0.02394302049651742}],"sentiment":"neutral","sentiment_score":-0.02394302049651742,"channel":0,"num_words":12,"start":24.625,"end":30.86},{"sentences":[{"text":"Yeah.","start":30.564999,"end":31.064999,"sentiment":"neutral","sentiment_score":-0.02329457923769951}],"sentiment":"neutral","sentiment_score":-0.02329457923769951,"channel":1,"num_words":1,"start":30.564999,"end":31.064999},{"sentences":[{"text":"are more demo.","start":31.32,"end":32.52,"sentiment":"neutral","sentiment_score":-0.021076033512751263},{"text":"Right?","start":32.52,"end":33.0,"sentiment":"neutral","sentiment_score":-0.007699289359152317},{"text":"And you should","start":33.0,"end":33.8,"sentiment":"neutral","sentiment_score":-0.01848209338883559}],"sentiment":"neutral","sentiment_score":-0.018053381437701837,"channel":0,"num_words":7,"start":31.32,"end":33.8},{"sentences":[{"text":"Yeah.","start":33.59,"end":34.09,"sentiment":"neutral","sentiment_score":-0.01857069320976734}],"sentiment":"neutral","sentiment_score":-0.01857069320976734,"channel":1,"num_words":1,"start":33.59,"end":34.09},{"sentences":[{"text":"be charged for it.","start":33.8,"end":34.86,"sentiment":"neutral","sentiment_score":-0.03381836786866188}],"sentiment":"neutral","sentiment_score":-0.03381836786866188,"channel":0,"num_words":4,"start":33.8,"end":34.86},{"sentences":[{"text":"Yeah.","start":35.27,"end":35.77,"sentiment":"neutral","sentiment_score":0.014405371621251106}],"sentiment":"neutral","sentiment_score":0.014405371621251106,"channel":1,"num_words":1,"start":35.27,"end":35.77},{"sentences":[{"text":"Yep.","start":35.88,"end":36.2,"sentiment":"neutral","sentiment_score":0.03153413534164429},{"text":"That's not a problem.","start":36.2,"end":37.0,"sentiment":"neutral","sentiment_score":0.08857157453894615},{"text":"But what we need to do is we need to identify which one's a demo.","start":37.0,"end":40.14,"sentiment":"neutral","sentiment_score":-0.0011456934114297233}],"sentiment":"neutral","sentiment_score":0.018431751616299154,"channel":0,"num_words":20,"start":35.88,"end":40.14},{"sentences":[{"text":"That's the thing.","start":40.55,"end":41.35,"sentiment":"neutral","sentiment_score":-0.04868128647406896},{"text":"That's what and I was behind the accounts team last year, and I was telling them clearly.","start":41.35,"end":47.375,"sentiment":"neutral","sentiment_score":-0.087977734996992},{"text":"I was see, there's a particular time where we get tired of telling people.","start":47.435,"end":50.715,"sentiment":"neutral","sentiment_score":-0.1780333093234471},{"text":"Yeah?","start":50.715,"end":51.195,"sentiment":"neutral","sentiment_score":-0.08249135315418243},{"text":"When","start":51.195,"end":51.515,"sentiment":"neutral","sentiment_score":-0.0903746262192726}],"sentiment":"neutral","sentiment_score":-0.11963882400757736,"channel":1,"num_words":36,"start":40.55,"end":51.515},{"sentences":[{"text":"Yes.","start":51.475,"end":51.975,"sentiment":"neutral","sentiment_score":-0.07279253005981445}],"sentiment":"neutral","sentiment_score":-0.07279253005981445,"channel":0,"num_words":1,"start":51.475,"end":51.975},{"sentences":[{"text":"you do the same thing, you know?","start":51.515,"end":52.555,"sentiment":"neutral","sentiment_score":-0.10302266265664782},{"text":"I was telling repeatedly, I was telling them, 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If you if you go through all those emails, again, that's what I was trying to tell them, like, you know, how we are going to cross verify everything in one go.","start_word":338,"end_word":384,"intents":[{"intent":"Clarify payment process","confidence_score":0.023090532}]},{"text":"Well, I And mean, and your accounts team was just saying, like, you know, this is the invoice. I was trying to tell them I need all the invoices and I need the explanation on those invoices.","start_word":384,"end_word":420,"intents":[{"intent":"Clarify invoice","confidence_score":0.00471258}]},{"text":"But this is what they're asking you. There are no core charges. Can you please clarify?","start_word":489,"end_word":504,"intents":[{"intent":"Clarify payments and billing","confidence_score":0.0000793016}]},{"text":"So because we can't get the right data, the team is saying there's no point issuing any invoices until all these items are cleared off. So we were stuck for a whole year not answering these questions.","start_word":683,"end_word":719,"intents":[{"intent":"Fix billing issue","confidence_score":0.022889994}]},{"text":"See, that's the last year. You just send me the invoices. We'll just verify it. Whatever it is, we will sit discuss. We will sort it out. I'm not going to ask my team to go back to, you know, one year, one and a half year. Just send me the invoices. We will go from there. So right.","start_word":809,"end_word":867,"intents":[{"intent":"Sort out invoice issues","confidence_score":0.00009963002}]},{"text":"At least, you know, I will start the process. I will ask my team to cross verify. Whatever invoice is matching with, you know, what we have a data, like, you know, whatever data we have, if it matches along with the invoice, we'll start clearing up those invoices. Whatever is in a pending, then we will discuss and we'll come to the conclusion.","start_word":931,"end_word":994,"intents":[{"intent":"Complete process","confidence_score":0.024302766}]},{"text":"Whatever is in a pending, then we will discuss and we'll come to the conclusion.","start_word":980,"end_word":994,"intents":[{"intent":"End conversation","confidence_score":0.07126695}]},{"text":"So how about we we start with the current like, whatever we start with the last three months or something, this year's.","start_word":1061,"end_word":1082,"intents":[{"intent":"Start with current","confidence_score":0.025003413}]},{"text":"Like, you know, whatever we have active services on this month, you send me the invoice for this year, like, you Okay.","start_word":1184,"end_word":1205,"intents":[{"intent":"Send invoice","confidence_score":0.3941928},{"intent":"Provide billing information","confidence_score":0.00017110503}]},{"text":"Do you wanna start at a certain point to move forward? Like, say, January 1, we'll start billing you Yeah.","start_word":1257,"end_word":1276,"intents":[{"intent":"Start at certain point","confidence_score":0.00021223037},{"intent":"Start billing","confidence_score":0.35541934}]},{"text":"the moment, we'll put it on a hold, but we know we will start from 2026. At least we'll know where we are standing.","start_word":1311,"end_word":1334,"intents":[{"intent":"Start implementing in 2026","confidence_score":0.0004261098}]},{"text":"And invoices are correct, then we can, you know, just go back and we can check So when that one.","start_word":1336,"end_word":1355,"intents":[{"intent":"Discuss invoices and responsibilities","confidence_score":0.000025942732}]}]},"sentiments":{"segments":[{"text":"Hello. Do you hear me? Hey. It is. It's Sean from Comstock. How are you? Yes.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.08048179000616074},{"text":"Good. Good, Sean.","start_word":16,"end_word":18,"sentiment":"positive","sentiment_score":0.4511573016643524},{"text":"Sorry. I asked today. I forgot to give Yeah. you a Okay. call. Are you good to chat now quick? Yeah. Yeah. Yeah. Yeah. Yeah. Alright.","start_word":19,"end_word":44,"sentiment":"neutral","sentiment_score":0.08547323942184448},{"text":"Cool.","start_word":45,"end_word":45,"sentiment":"positive","sentiment_score":0.3464493453502655},{"text":"We just wanna get to the bottom of this one. Yeah. So going through your email, and we'll get this in writing as well so that we can move Mhmm. forward. I just wanna clarify, so hence the purpose of this call. Yeah. So you're saying that there should be some charges in there that Yeah. are more demo. Right? And you should Yeah. be charged for it. Yeah. Yep. That's not a problem. But what we need to do is we need to identify which one's a demo. That's the thing. That's what and I was behind the accounts team last year, and I was telling them clearly. I was see, there's a particular time where we get tired of telling people. Yeah? When Yes. you do the same thing, you know? I was telling repeatedly, I was telling them, no. No. No. But they were not responding for what I was asking, and I gave up. But, you know, now if you send me for last twenty four months invoice, how how we are going to resolve it, that's that's that's what I was talking to you other day. Yeah. We'll we'll get through that. Yeah. But I guess Yeah. there Yeah. was Yeah. a few questions from the Yep. January. The accounts Mhmm. team sent it to you, Claude, TC me. There Mhmm. were Yeah. six distinct questions. Mhmm. I don't think we've got a reply on any of that. You said you will go through each file and get back to Kylie, and Yeah. that's Because, where you things know, will see, I was telling them clearly I need something from their end. They send me three invoices or something, and they're arguing with the same thing. And I was telling them, you send me everything. I need to go through it. If you if you go through all those emails, again, that's what I was trying to tell them, like, you know, how we are going to cross verify everything in one go. Well, I And mean, and your accounts team was just saying, like, you know, this is the invoice. I was trying to tell them I need all the invoices and I need the explanation on those invoices. Well, you have access to the Excel sheets. Right? So the usage can be obtained via the Comstock Hub. That's where you get all the Excel I files totally together. understand what Yep. you're trying to tell me. That's where we invoice our customer here. But how we are going to verify that data along with the other unless it's on a month to month basis? Yeah. Yeah. But this is what they're asking you. There are no core charges. Can you please clarify?","start_word":46,"end_word":504,"sentiment":"neutral","sentiment_score":-0.07171693137463402},{"text":"So you didn't get back to her on that.","start_word":505,"end_word":513,"sentiment":"negative","sentiment_score":-0.3405563533306122},{"text":"And then number three, like, there's all these there's six questions there that they didn't receive any So response but, you from. know, if let's say, if I wouldn't ask for I'm just asking you, Sean, like, if I wouldn't have spoken to you about the invoice in our last meeting, so your team wouldn't have been contacting us for the payment for until we discuss this further? Because, see, that email was last year January.","start_word":514,"end_word":589,"sentiment":"neutral","sentiment_score":-0.2740430533885956},{"text":"It's been more than a month now more than a year now.","start_word":590,"end_word":601,"sentiment":"negative","sentiment_score":-0.42170464992523193},{"text":"Yeah. I know. And that's where I got stuck because they Yeah. didn't But, get you know, any accounts info on team, that. normally, they follow the payment for us in a fourteen days.","start_word":602,"end_word":635,"sentiment":"neutral","sentiment_score":-0.19139018654823303},{"text":"If we don't get the payment in fourteen days, we keep on sending our reminders from our end. Well, the problem is look. This is the problem that we would have, and this is why it gets tricky now.","start_word":636,"end_word":674,"sentiment":"negative","sentiment_score":-0.4945317208766937},{"text":"So I'll just try to explain. Okay?","start_word":675,"end_word":681,"sentiment":"neutral","sentiment_score":-0.21788838505744937},{"text":"So because we can't get the right data, the team is saying there's no point issuing any invoices until all these items are cleared off. So we were stuck for a whole year not answering these questions. That is see, at Then least they're there not should be a follow-up email from your end. That's what that's again thing.","start_word":682,"end_word":740,"sentiment":"negative","sentiment_score":-0.5157167911529541},{"text":"Like, you know, that's what my question is.","start_word":741,"end_word":748,"sentiment":"neutral","sentiment_score":-0.30750390887260437},{"text":"I wouldn't have spoken to you, you know, other day, then we wouldn't have got a invoice until we had your, you know, services active on your account.","start_word":749,"end_word":776,"sentiment":"negative","sentiment_score":-0.45780065655708313},{"text":"Okay. So this is what we need to do. If you can, can you please go back, answer the six questions so that we can get It's the not right data? possible. See, that's the last year. You just send me the invoices. We'll just verify it. Whatever it is, we will sit discuss. We will sort it out.","start_word":777,"end_word":835,"sentiment":"neutral","sentiment_score":-0.15374837815761566},{"text":"I'm not going to ask my team to go back to, you know, one year, one and a half year.","start_word":836,"end_word":855,"sentiment":"negative","sentiment_score":-0.3700589835643768},{"text":"Just send me the invoices. We will go from there. So right. Right. So you want us to send you all the invoices, Yes. Send but us it all could the invoices. be but we haven't even cleared these questions.","start_word":856,"end_word":895,"sentiment":"neutral","sentiment_score":-0.09773160517215727},{"text":"What if they do it and it's wrong and then we gotta rework the invoices? It's a waste That's of time.","start_word":896,"end_word":916,"sentiment":"negative","sentiment_score":-0.5668207406997681},{"text":"fine. We'll we'll fix it. That's what I'm trying to do. We'll fix it. At least, you know, I will start the process. I will ask my team to cross verify. Whatever invoice is matching with, you know, what we have a data, like, you know, whatever data we have, if it matches along with the invoice, we'll start clearing up those invoices. Whatever is in a pending, then we will discuss and we'll come to the conclusion.","start_word":917,"end_word":994,"sentiment":"neutral","sentiment_score":-0.15856540203094482},{"text":"I think this is gonna be a roundabout way, and they're not gonna like it. I'm not gonna think Daniel's gonna wanna do it But because it's gonna see, take again, too long. I'm I'm not going to ask my team to go back for almost not twenty months or twenty four months and ask them to do that. No. I'm not going to do that.","start_word":995,"end_word":1060,"sentiment":"negative","sentiment_score":-0.4979811974547126},{"text":"So how about we we start with the current like, whatever we start with the last three months or something, this year's. No. Just And we'll yeah. start Send from me. there. Like, that's what I said. We'll start from somewhere. We'll go backwards Where or, you know, we'll start from last year. We'll Where start where somewhere. where where would you wanna start so that we can just just fix it? So you you you decide and let me know. No. You You you let you decide and you let let me know because, yeah, it's it's me it's how you wanna do things as well. So see, where we do can where do start you wanna from this start? month onwards. Like, you know, whatever we have active services on this month, you send me the invoice for this year, like, you Okay. know, from January onwards. Yep. We'll cross verify, we will do the payment, then we will go, you know, every quarter, like, and we will go backwards. December, November, and October, we'll cross verify, we will do the payment, then we'll go backwards. So okay. Sorry. There's a bit of misunderstanding. Do you wanna start at a certain point to move forward? Like, say, January 1, we'll start billing you Yeah. From this there? year, we'll start. Yeah. Okay. 2020 So '6. so Yeah. anything in 2025 and before that, we'll just forget Yeah. about it. Yeah? You wanna Yeah. do it that At way? the moment, we'll put it on a hold, but we know we will start from 2026. At least we'll know where we are standing. And invoices are correct, then we can, you know, just go back and we can check So when that one. you say put on hold, are we going back to pay it, or you just wanna just forget about it? If you forget about it, well, and good for me. I I just wanna know Do because you think I see, I I at this point that at this that it point, is wrong I really from to be honest, at this point, I really don't care about 2025. It's been so long anyway. The usage is so small anyway. So that's fine then. You know, you send us the invoice for this year, we will start clearing up. Like, you know, we'll start So from fresh start from this year. okay. So let's let's come into an agreement. First of Yeah. Yeah. January 2026 all the Yeah. way through, so probably the last three months plus Yeah. Yeah. the current month, Yeah. we'll need to produce Yeah. what we think is the Yeah. right Yeah. data Yeah. set Yeah. to bill Yeah. you, Yeah. then you Yeah. verify, Yeah. then you come back, and Yes. then you need to say, yes, all these are answered, Yeah. 12, Yeah. Yeah. 3456, or whatever Kylie and the team need. Yeah. Yeah. And Yeah. then if there's any issues, flag it then. We'll Yeah. We address will sort it out straight it. up. Yeah. Okay. We Alright. I'll talk to you. We'll sort it out straight up straight Okay. away. So let's do that. Let's start from the first Yeah. of January 2026 moving forward. Yeah. Okay? Alright. Yeah. No Sounds worries. good Goodbye. to me. Okay. Yep. That's No moving forward. worries. Alright. Let's do Yep. that. Alright. No Alright. worries. Thanks. I'll Thanks, I'll Wilson. I'll put Thank this you. in writing. You need a reply, and then Yeah. Sure. Sure. we'll we'll Done. go from Done. Done. there. Alright.","start_word":1061,"end_word":1664,"sentiment":"neutral","sentiment_score":0.018412798128109305},{"text":"Thanks.","start_word":1665,"end_word":1665,"sentiment":"positive","sentiment_score":0.500871479511261},{"text":"Yeah.","start_word":1666,"end_word":1666,"sentiment":"neutral","sentiment_score":0.2895711660385132},{"text":"Thanks.","start_word":1667,"end_word":1667,"sentiment":"positive","sentiment_score":0.4828178286552429},{"text":"Done. Okay. Done. No Alright. problem. Bye.","start_word":1668,"end_word":1674,"sentiment":"neutral","sentiment_score":0.05967888608574867},{"text":"Thank Thank you. you. Thank you.","start_word":1675,"end_word":1680,"sentiment":"positive","sentiment_score":0.5646764039993286},{"text":"Bye. Bye. Yep.","start_word":1681,"end_word":1683,"sentiment":"neutral","sentiment_score":0.1935942769050598}],"average":{"sentiment":"neutral","sentiment_score":-0.1084551954289008}}}}