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Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Okay.","start":16.255,"end":16.494999,"sentiment":"neutral","sentiment_score":0.04642651230096817},{"text":"Can I hang on a sec?","start":16.494999,"end":18.015,"sentiment":"neutral","sentiment_score":0.018368379833797615},{"text":"Can I just have your first name?","start":18.015,"end":19.635,"sentiment":"neutral","sentiment_score":0.014232139236160688},{"text":"Is that Bryson Williams?","start":22.335,"end":23.535,"sentiment":"neutral","sentiment_score":0.01962400460615754},{"text":"Yeah?","start":23.535,"end":24.035,"sentiment":"neutral","sentiment_score":0.02489415183663368}],"sentiment":"neutral","sentiment_score":0.01892904927463908,"num_words":19,"start":16.255,"end":24.035},{"sentences":[{"text":"I think we sent a text over to you on WhatsApp on how to set it up.","start":25.375,"end":28.814999,"sentiment":"neutral","sentiment_score":0.07920864684616818},{"text":"Did you get it?","start":28.814999,"end":29.875,"sentiment":"neutral","sentiment_score":0.03639341052621603},{"text":"Yeah.","start":32.420002,"end":32.920002,"sentiment":"neutral","sentiment_score":0.009112642146646976},{"text":"Yeah.","start":33.940002,"end":33.980003,"sentiment":"neutral","sentiment_score":0.011028679087758064},{"text":"Yeah.","start":33.980003,"end":34.02,"sentiment":"neutral","sentiment_score":0.006710128393024206}],"sentiment":"neutral","sentiment_score":0.06329050367154802,"num_words":24,"start":25.375,"end":34.02},{"sentences":[{"text":"But, anyway, other otherwise, give me just give me a couple of can you give me can I just put you on hold for a sec?","start":34.02,"end":39.41,"sentiment":"neutral","sentiment_score":0.001745500798838643},{"text":"I'll try that.","start":42.37294,"end":43.092937,"sentiment":"neutral","sentiment_score":0.10910624514023463},{"text":"If not, just reply back to that text if you don't mind.","start":43.092937,"end":45.412937,"sentiment":"neutral","sentiment_score":0.05869431855777899},{"text":"Setting up sending sending email.","start":45.412937,"end":47.732937,"sentiment":"neutral","sentiment_score":0.16788995042443275},{"text":"Thank you.","start":47.732937,"end":48.29294,"sentiment":"neutral","sentiment_score":0.2903039753437042}],"sentiment":"neutral","sentiment_score":0.052022735035279766,"num_words":48,"start":34.02,"end":48.29294},{"sentences":[{"text":"No.","start":48.29294,"end":48.532936,"sentiment":"neutral","sentiment_score":0.15479163825511932},{"text":"That's alright.","start":48.532936,"end":49.01294,"sentiment":"neutral","sentiment_score":0.16013966500759125},{"text":"No problem.","start":49.01294,"end":49.412937,"sentiment":"positive","sentiment_score":0.3520054817199707},{"text":"No stress.","start":49.412937,"end":49.892937,"sentiment":"neutral","sentiment_score":0.29512591660022736},{"text":"Thank you.","start":49.892937,"end":50.212936,"sentiment":"positive","sentiment_score":0.5000862777233124}],"sentiment":"neutral","sentiment_score":0.30772292448414695,"num_words":9,"start":48.29294,"end":50.212936},{"sentences":[{"text":"Bye.","start":50.212936,"end":50.712936,"sentiment":"neutral","sentiment_score":0.28686296939849854}],"sentiment":"neutral","sentiment_score":0.28686296939849854,"num_words":1,"start":50.212936,"end":50.712936}]}}]},{"alternatives":[{"transcript":"Oh, you actually got somebody on I'm so surprised. I was trying so many times yesterday and I couldn't get anywhere. So we received our our new road new modem or whatever, and we just wanna know how to set it up and what what the goal is now. Yeah. Yeah. Yeah. Bryson? That's the one. Yep. I'm I'm WhatsApp. Is it? I didn't take that. So how does that look? Yep. Yep. I've got it. I've got it here. Yeah. Yeah. Okay. Yep. Okay, darling. No worries at all. Thank you. Sorry about that. Alright, darling. Okay. 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you actually got somebody on I'm so surprised. I was trying so many times yesterday and I couldn't get anywhere. So we received our our new road new modem or whatever, and we just wanna know how to set it up and what what the goal is now. Yeah. Yeah.\n\nYeah. Bryson? That's the one. Yep. I'm I'm WhatsApp.\n\nIs it? I didn't take that. So how does that look? Yep. Yep.\n\nI've got it. I've got it here. Yeah. Yeah. Okay.\n\nYep. Okay, darling. No worries at all. Thank you. Sorry about that.\n\nAlright, darling. Okay. 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I was trying so many times yesterday and I couldn't get anywhere. So we received our our new road new modem or whatever, and we just wanna know how to set it up and what what the goal is now.\n\nChannel 0: Okay. Can I hang on a sec? Can I just have your\n\nChannel 1: Yeah.\n\nChannel 0: first name?\n\nChannel 1: Yeah. Yeah. Bryson?\n\nChannel 0: Is that Bryson Williams? Yeah?\n\nChannel 1: That's the one. Yep.\n\nChannel 0: I think we sent a text over to you on WhatsApp on how to set it up. Did you get it?\n\nChannel 1: I'm I'm WhatsApp. Is it?\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: Yeah. Yeah. But,\n\nChannel 1: didn't\n\nChannel 0: anyway,\n\nChannel 1: take that.\n\nChannel 0: other\n\nChannel 1: So how\n\nChannel 0: otherwise,\n\nChannel 1: does that look?\n\nChannel 0: give me just give me a couple of can you give me can I just put you on hold for a sec?\n\nChannel 1: Yep. Yep. I've got it. I've got it here. Yeah.\n\nYeah. Okay. Yep.\n\nChannel 0: I'll try that. If not, just reply back to that text if you don't mind. Setting up\n\nChannel 1: Okay,\n\nChannel 0: sending\n\nChannel 1: darling. No\n\nChannel 0: sending\n\nChannel 1: worries at all. Thank\n\nChannel 0: email.\n\nChannel 1: you. Sorry about\n\nChannel 0: Thank\n\nChannel 1: that.\n\nChannel 0: you. No. That's alright.\n\nChannel 1: Alright,\n\nChannel 0: No problem.\n\nChannel 1: darling.\n\nChannel 0: No stress. Thank you. Bye.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Oh, you actually got somebody on I'm so surprised.","start":2.3999999,"end":4.42,"sentiment":"neutral","sentiment_score":0.03796480430497064},{"text":"I was trying so many times yesterday and I couldn't get anywhere.","start":4.64,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.1223055012524128},{"text":"So we received our our new road new modem or whatever, and we just wanna know how to set it up and what what the goal is now.","start":8.16,"end":14.895,"sentiment":"neutral","sentiment_score":0.15824060647615365}],"sentiment":"neutral","sentiment_score":0.06744396336832825,"channel":1,"num_words":49,"start":2.3999999,"end":14.895},{"sentences":[{"text":"Okay.","start":16.255,"end":16.494999,"sentiment":"neutral","sentiment_score":0.04642651230096817},{"text":"Can I hang on a sec?","start":16.494999,"end":18.015,"sentiment":"neutral","sentiment_score":0.018368379833797615},{"text":"Can I just have 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The agent asks for the customer's name and puts them on hold briefly to check if the customer received a text on how to set it up. The agent assures the customer that they will try to help them and asks them to reply via text if they don't receive the text."},"intents":{"segments":[{"text":"So we received our our new road new modem or whatever, and we just wanna know how to set it up and what what the goal is now. Okay.","start_word":21,"end_word":49,"intents":[{"intent":"Set up modem","confidence_score":0.77204436}]},{"text":"I think we sent a text over to you on WhatsApp on how to set it up. Did you get it?","start_word":76,"end_word":96,"intents":[{"intent":"Send text","confidence_score":0.08081281}]}]},"sentiments":{"segments":[{"text":"Oh, you actually got somebody on I'm so surprised. I was trying so many times yesterday and I couldn't get anywhere. So we received our our new road new modem or whatever, and we just wanna know how to set it up and what what the goal is now. Okay. Can I hang on a sec? Can I just have your first Yeah. name? Yeah. Yeah. Bryson? Is that Bryson Williams? Yeah? That's the one. Yep. I think we sent a text over to you on WhatsApp on how to set it up. Did you get it? I'm I'm WhatsApp. Is it? Yeah. I Yeah. Yeah. But, didn't anyway, take that. other So how otherwise, does that look? give me just give me a couple of can you give me can I just put you on hold for a sec? Yep. Yep. I've got it. I've got it here. Yeah. Yeah. Okay. Yep. I'll try that. If not, just reply back to that text if you don't mind. Setting up Okay, sending darling. No sending worries at all.","start_word":0,"end_word":177,"sentiment":"neutral","sentiment_score":0.05338497459888458},{"text":"Thank email.","start_word":178,"end_word":179,"sentiment":"positive","sentiment_score":0.36792024970054626},{"text":"you. Sorry about Thank that. you. No. That's alright. 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