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accounts. How may I help you today? Hi. How are you? Okay.\n\nYeah. What's the phone number? Oh, so you're referring to your Indian phone number. I got it. I'm sorry.\n\nYou have reached a wrong phone number. This is Airtel AU. What we do is to provide Internet services within Australia and a mobile plan services. We only support Australian phone number. So as about your Indian phone number, you still need to contact your local network, which I believe it's Airtel India.\n\nIt just so happened we are having the same name Airtel, but we are separate entity. We're not affiliated. I under yeah. Yes. We don't have any idea or details about them because we're a separate company.\n\nAnd that's correct. You have to contact your local network, which is Airtel India. Yeah. I'm so sorry. Yeah.\n\nActually, we don't have. Because if we have, I will already provide it to you guys. I'm sorry. Alright. Thank you anyway.\n\nHave a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Cell accounts.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.04221789166331291},{"text":"How may I help you today?","start":0.71999997,"end":2.02,"sentiment":"neutral","sentiment_score":0.15884051471948624},{"text":"Hi.","start":7.68,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.1378847360610962},{"text":"How are you?","start":7.9199996,"end":8.82,"sentiment":"neutral","sentiment_score":0.13160937279462814},{"text":"Okay.","start":18.875,"end":19.375,"sentiment":"neutral","sentiment_score":0.0023615709505975246}],"sentiment":"neutral","sentiment_score":0.12096563823377857,"num_words":13,"start":0.24,"end":19.375},{"sentences":[{"text":"Yeah.","start":23.755,"end":24.255,"sentiment":"neutral","sentiment_score":0.0007277517579495907},{"text":"What's the phone number?","start":24.395,"end":25.615,"sentiment":"neutral","sentiment_score":-0.003924530232325196},{"text":"Oh, so you're referring to your Indian phone number.","start":32.05,"end":35.11,"sentiment":"neutral","sentiment_score":-0.015838417638507154},{"text":"I got it.","start":36.37,"end":37.01,"sentiment":"neutral","sentiment_score":-0.02453382747868697},{"text":"I'm sorry.","start":37.01,"end":37.41,"sentiment":"neutral","sentiment_score":-0.12779923528432846}],"sentiment":"neutral","sentiment_score":-0.025616635838033336,"num_words":19,"start":23.755,"end":37.41},{"sentences":[{"text":"You have reached a wrong phone number.","start":37.41,"end":39.11,"sentiment":"neutral","sentiment_score":-0.21482483191149576},{"text":"This is Airtel AU.","start":39.329998,"end":40.79,"sentiment":"neutral","sentiment_score":-0.0886961817741394},{"text":"What we do is to provide Internet services within Australia and a mobile plan services.","start":41.329998,"end":47.225002,"sentiment":"neutral","sentiment_score":-0.050140317032734555},{"text":"We only support Australian phone 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or details about them because we're a separate company.","start":90.19,"end":95.73,"sentiment":"neutral","sentiment_score":-0.09027770613985402}],"sentiment":"neutral","sentiment_score":-0.08807496998358418,"num_words":37,"start":57.410004,"end":95.73},{"sentences":[{"text":"And that's correct.","start":96.67,"end":97.965004,"sentiment":"neutral","sentiment_score":-0.053495770941178},{"text":"You have to contact your local network, which is Airtel India.","start":97.965004,"end":102.145004,"sentiment":"neutral","sentiment_score":-0.045037034560333596},{"text":"Yeah.","start":105.005,"end":105.485,"sentiment":"neutral","sentiment_score":-0.044005610048770905},{"text":"I'm so 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anyway.","start":118.11,"end":119.07,"sentiment":"positive","sentiment_score":0.37252066532770794}],"sentiment":"neutral","sentiment_score":-0.08622849123044447,"num_words":22,"start":109.165,"end":119.07},{"sentences":[{"text":"Have a good one.","start":119.07,"end":120.05,"sentiment":"positive","sentiment_score":0.4520697221159935},{"text":"Bye bye.","start":120.35,"end":121.09,"sentiment":"neutral","sentiment_score":0.1575385518372059}],"sentiment":"positive","sentiment_score":0.35389266535639763,"num_words":6,"start":119.07,"end":121.09}]}}]},{"alternatives":[{"transcript":"Hi. Good afternoon. This is Venkat. I just call Good. Thanks. I just call you regarding my plan. Actually, I'm trying to send SMS to India from Melbourne for some banking related stuff to verify the application. My notice which plan? It's 9493. Yeah. Yeah. What the what the issue is, actually, I have my Indian mobile number with Airtel, and my Indian banking is also related to my Indian Airtel number. I just want to send SMS from my Indian phone number. Is it not the right phone number do I need to contact? Do I need to contact the Indian one? Can you tell me the number which I need to? Okay. I got it. You don't have any information about which phone number I can contact? Okay. No worries. Thank you. Have a nice 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Good afternoon. This is Venkat. I just call Good. Thanks.\n\nI just call you regarding my plan. Actually, I'm trying to send SMS to India from Melbourne for some banking related stuff to verify the application. My notice which plan? It's 9493. Yeah.\n\nYeah. What the what the issue is, actually, I have my Indian mobile number with Airtel, and my Indian banking is also related to my Indian Airtel number. I just want to send SMS from my Indian phone number. Is it not the right phone number do I need to contact? Do I need to contact the Indian one?\n\nCan you tell me the number which I need to? Okay. I got it. You don't have any information about which phone number I can contact? Okay.\n\nNo worries. Thank you. Have a nice day.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.4,"end":4.64,"sentiment":"neutral","sentiment_score":0.09333494305610655},{"text":"Good afternoon.","start":4.64,"end":5.12,"sentiment":"neutral","sentiment_score":0.2202058956027031},{"text":"This is Venkat.","start":5.12,"end":6.02,"sentiment":"neutral","sentiment_score":0.18644304076830545},{"text":"I just call Good.","start":7.9199996,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.17421373166143894},{"text":"Thanks.","start":9.5199995,"end":10.0199995,"sentiment":"positive","sentiment_score":0.461073100566864}],"sentiment":"neutral","sentiment_score":0.20463671670718628,"num_words":11,"start":4.4,"end":10.0199995},{"sentences":[{"text":"I just call you regarding my plan.","start":10.08,"end":12.099999,"sentiment":"neutral","sentiment_score":0.09334774208920342},{"text":"Actually, I'm trying to send SMS to India from Melbourne for some banking related stuff to verify the application.","start":13.145,"end":23.085,"sentiment":"neutral","sentiment_score":0.01944594751847418},{"text":"My notice which plan?","start":23.224998,"end":25.485,"sentiment":"neutral","sentiment_score":-0.0013232757337391376},{"text":"It's 9493.","start":26.265,"end":28.125,"sentiment":"neutral","sentiment_score":-0.0013503891532309353},{"text":"Yeah.","start":35.12,"end":35.36,"sentiment":"neutral","sentiment_score":-0.005209594964981079}],"sentiment":"neutral","sentiment_score":0.030597082462697996,"num_words":33,"start":10.08,"end":35.36},{"sentences":[{"text":"Yeah.","start":35.36,"end":35.86,"sentiment":"neutral","sentiment_score":-0.006206061691045761},{"text":"What the what the issue is, actually, I have my Indian mobile number with Airtel, and my Indian banking is also related to my Indian Airtel number.","start":65.340004,"end":76.075005,"sentiment":"neutral","sentiment_score":-0.06677599154688695},{"text":"I just want to send SMS from my Indian phone number.","start":76.075005,"end":80.33501,"sentiment":"neutral","sentiment_score":-0.04067253406074914},{"text":"Is it not the right phone number do I need to contact?","start":80.395004,"end":85.73,"sentiment":"neutral","sentiment_score":-0.06287610686073701},{"text":"Do I need to contact the Indian one?","start":85.73,"end":88.05,"sentiment":"neutral","sentiment_score":-0.0492372028529644}],"sentiment":"neutral","sentiment_score":-0.057711298530132085,"num_words":59,"start":35.36,"end":88.05},{"sentences":[{"text":"Can you tell me the number which I need to?","start":88.05,"end":91.35,"sentiment":"neutral","sentiment_score":-0.04351628683507443},{"text":"Okay.","start":103.505,"end":103.985,"sentiment":"neutral","sentiment_score":-0.01952504925429821},{"text":"I got it.","start":103.985,"end":104.885,"sentiment":"neutral","sentiment_score":-0.017704929535587628},{"text":"You don't have any information about which phone number I can contact?","start":105.025,"end":108.405,"sentiment":"neutral","sentiment_score":-0.09867925196886063},{"text":"Okay.","start":116.08,"end":116.4,"sentiment":"neutral","sentiment_score":0.003335440531373024}],"sentiment":"neutral","sentiment_score":-0.06254141812247259,"num_words":27,"start":88.05,"end":116.4},{"sentences":[{"text":"No worries.","start":116.4,"end":117.04,"sentiment":"neutral","sentiment_score":0.05659123882651329},{"text":"Thank you.","start":117.04,"end":117.6,"sentiment":"neutral","sentiment_score":0.20206644386053085},{"text":"Have a nice day.","start":117.6,"end":118.66,"sentiment":"positive","sentiment_score":0.4097379073500633}],"sentiment":"neutral","sentiment_score":0.2695333743467927,"num_words":8,"start":116.4,"end":118.66}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Cell accounts. How may I help you today?\n\nChannel 1: Hi. Good afternoon. This is Venkat.\n\nChannel 0: Hi.\n\nChannel 1: I\n\nChannel 0: How\n\nChannel 1: just\n\nChannel 0: are\n\nChannel 1: call\n\nChannel 0: you?\n\nChannel 1: Good. Thanks. I just call you regarding my plan. Actually, I'm trying to send SMS to India from Melbourne for some\n\nChannel 0: Okay.\n\nChannel 1: banking related stuff to verify the application. My notice\n\nChannel 0: Yeah. What's\n\nChannel 1: which\n\nChannel 0: the phone\n\nChannel 1: plan?\n\nChannel 0: number?\n\nChannel 1: It's 9493.\n\nChannel 0: Oh, so you're referring to your Indian phone number.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: I got it. I'm sorry. You have reached a wrong phone number. This is Airtel AU. What we do is to provide Internet services within Australia and a mobile plan services.\n\nWe only support Australian phone number. So as about your Indian phone number, you still need to contact your local network, which I believe it's Airtel India. It just so happened we are having the same name Airtel, but we are separate entity. We're not affiliated.\n\nChannel 1: What the what the issue is, actually, I have my Indian mobile number with Airtel,\n\nChannel 0: I\n\nChannel 1: and my Indian banking is also related to my\n\nChannel 0: under\n\nChannel 1: Indian Airtel number. I just want to send SMS from my Indian phone number. Is it not the right\n\nChannel 0: yeah.\n\nChannel 1: phone number do I need to contact? Do I need to contact the Indian one? Can you tell me\n\nChannel 0: Yes.\n\nChannel 1: the number which\n\nChannel 0: We\n\nChannel 1: I\n\nChannel 0: don't\n\nChannel 1: need\n\nChannel 0: have\n\nChannel 1: to?\n\nChannel 0: any idea or details about them because we're a separate company. And that's correct. You have to contact your local network, which is Airtel India.\n\nChannel 1: Okay. I got it.\n\nChannel 0: Yeah.\n\nChannel 1: You don't have\n\nChannel 0: I'm\n\nChannel 1: any\n\nChannel 0: so\n\nChannel 1: information\n\nChannel 0: sorry.\n\nChannel 1: about which phone number I can contact?\n\nChannel 0: Yeah. Actually, we don't have. Because if we have, I will already provide it to you guys. I'm sorry.\n\nChannel 1: Okay. No worries. Thank you.\n\nChannel 0: Alright.\n\nChannel 1: Have a nice\n\nChannel 0: Thank\n\nChannel 1: day.\n\nChannel 0: you anyway. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Cell accounts.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.04221789166331291},{"text":"How may I help you today?","start":0.71999997,"end":2.02,"sentiment":"neutral","sentiment_score":0.15884051471948624}],"sentiment":"neutral","sentiment_score":0.1296848589554429,"channel":0,"num_words":8,"start":0.24,"end":2.02},{"sentences":[{"text":"Hi.","start":4.4,"end":4.64,"sentiment":"neutral","sentiment_score":0.09333494305610655},{"text":"Good afternoon.","start":4.64,"end":5.12,"sentiment":"neutral","sentiment_score":0.2202058956027031},{"text":"This is 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which phone number I can contact?","start":106.385,"end":108.405,"sentiment":"neutral","sentiment_score":-0.08165347469704491}],"sentiment":"neutral","sentiment_score":-0.08165347469704491,"channel":1,"num_words":7,"start":106.385,"end":108.405},{"sentences":[{"text":"Yeah.","start":108.845,"end":109.165,"sentiment":"neutral","sentiment_score":-0.09146514534950256},{"text":"Actually, we don't have.","start":109.165,"end":110.43,"sentiment":"neutral","sentiment_score":-0.1764545813202858},{"text":"Because if we have, I will already provide it to you guys.","start":110.51,"end":114.05,"sentiment":"neutral","sentiment_score":-0.19399883473912874},{"text":"I'm 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nice","start":117.6,"end":118.16,"sentiment":"positive","sentiment_score":0.3941842019557953}],"sentiment":"positive","sentiment_score":0.3941842019557953,"channel":1,"num_words":3,"start":117.6,"end":118.16},{"sentences":[{"text":"Thank","start":118.11,"end":118.43,"sentiment":"positive","sentiment_score":0.4092685878276825}],"sentiment":"positive","sentiment_score":0.4092685878276825,"channel":0,"num_words":1,"start":118.11,"end":118.43},{"sentences":[{"text":"day.","start":118.16,"end":118.66,"sentiment":"positive","sentiment_score":0.45639902353286743}],"sentiment":"positive","sentiment_score":0.45639902353286743,"channel":1,"num_words":1,"start":118.16,"end":118.66},{"sentences":[{"text":"you anyway.","start":118.43,"end":119.07,"sentiment":"positive","sentiment_score":0.35414670407772064},{"text":"Have a good one.","start":119.07,"end":120.05,"sentiment":"positive","sentiment_score":0.4520697221159935},{"text":"Bye bye.","start":120.35,"end":121.09,"sentiment":"neutral","sentiment_score":0.1575385518372059}],"sentiment":"positive","sentiment_score":0.3539561750367284,"channel":0,"num_words":8,"start":118.43,"end":121.09}]},"summary":{"result":"success","short":"The customer is trying to send an SMS to India for verification of their plan and is asking the agent about the correct phone number to use. The agent explains that Airtel AU only supports Australian phone numbers and that the customer needs to contact their local network, not their Indian one. The agent provides the correct number and the customer thanks them before ending the call."},"intents":{"segments":[{"text":"Actually, I'm trying to send SMS to India from Melbourne for some Okay.","start_word":30,"end_word":42,"intents":[{"intent":"Send sms","confidence_score":0.3083269}]},{"text":"banking related stuff to verify the application. My notice Yeah.","start_word":43,"end_word":52,"intents":[{"intent":"Verify application","confidence_score":0.9382851}]},{"text":"Do I need to contact the Indian one? Can you tell me Yes.","start_word":202,"end_word":214,"intents":[{"intent":"Contact indian network","confidence_score":0.26370874}]}]},"sentiments":{"segments":[{"text":"Cell accounts. How may I help you today? Hi. Good afternoon. This is Venkat. Hi. How I just are you? call Good.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.1628420203924179},{"text":"Thanks.","start_word":22,"end_word":22,"sentiment":"positive","sentiment_score":0.461073100566864},{"text":"I just call you regarding my plan. Actually, I'm trying to send SMS to India from Melbourne for some Okay. banking related stuff to verify the application. My notice Yeah. What's which the phone plan? number? It's 9493. Oh, so you're referring to your Indian phone number. Yeah. Yeah. I got it. I'm sorry. You have reached a wrong phone number. This is Airtel AU. What we do is to provide Internet services within Australia and a mobile plan services. We only support Australian phone number. So as about your Indian phone number, you still need to contact your local network, which I believe it's Airtel India. It just so happened we are having the same name Airtel, but we are separate entity. We're not affiliated. What the what the issue is, actually, I have my Indian mobile number with Airtel, I and my Indian banking is also related to my under Indian Airtel number. I just want to send SMS from my Indian phone number. Is it not the right yeah. phone number do I need to contact? Do I need to contact the Indian one? Can you tell me Yes. the number which We I don't need have to? any idea or details about them because we're a separate company. And that's correct. You have to contact your local network, which is Airtel India. Okay. I got it. Yeah. You don't have I'm any so information sorry. about which phone number I can contact? Yeah. Actually, we don't have. Because if we have, I will already provide it to you guys. I'm sorry. Okay. No worries. Thank you. Alright.","start_word":23,"end_word":293,"sentiment":"neutral","sentiment_score":-0.059429749846458435},{"text":"Have a nice Thank day. you anyway. Have a good one.","start_word":294,"end_word":304,"sentiment":"positive","sentiment_score":0.4174700379371643},{"text":"Bye bye.","start_word":305,"end_word":306,"sentiment":"neutral","sentiment_score":0.1764509379863739}],"average":{"sentiment":"neutral","sentiment_score":-0.019758581550200403}}}}