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Do you need the assistance on setting it up? Okay. I see. Can you see the yellow cable included at the box? Actually, you don't you don't need to log in anymore. You just needed to plug into the NTD box. Mhmm. Mhmm. Okay. Is it at the one port on your router? It's w a a n port. W a n. And and the other end is the port one? Is it on the four first port? May I know how many port are there at the NTD box? How about the other end? May I know on what port? Okay. I see. May I know the indicator light at the NTD box? The modem at the wall. Is it red, green? And how about the router? The one that we provided, is is it also red? Okay. Sure. The NPD box, the one on the wall. Mhmm. Is it a block box, like a router also? Or okay. I think that's not the network termination device. It should be a black modem or white. How about on the hallway? There's no box or the room. Yeah. Because I think that's a different one. It should be the empty box. Some of the box have a sticker which say is saying Supa Network. Yeah. Like a mac macro tick box. Mhmm. Is there a a other box next to that one? Okay. I see. Can you try to connect to that white box? Is it is it a white box? Yeah. Mhmm. Yeah. The four first port. Just connect the router to that one. Then let's see if it'll work. Sorry? Yeah. Because that should be connected to that box. There's no available port, you mean? Mhmm. Just use the yellow cable. No need to change that blue cable. Yeah. And the other end of the yellow cable is on the w a n port at the router. Mhmm. Let's see if it'll work. Yeah. I like a few minutes. Mhmm. But can you see the lights of the white box? I think it's on the side. Hello, Keisha? Yeah. Is it still blinking? How about the router? Is it still red? Is is that with the n t d or the router? Okay. How about the router? Is it still red? Mhmm. Is it okay if I request a picture of your setup there? I'll email you is it okay if I request a picture of your setup there? Yeah. So I'll going to send you an email shortly, then just reply to that email first to also have a reference and review the pictures of the cable. Okay. Then we'll get back to you then. Okay. Thank you. Bye for now, 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Good afternoon. This is Maureen from Erto tech support. Am I speaking with Kishan Tapa? Yeah.\n\nI'm just wanted to check-in if have you received the router? Because on there mhmm. Okay. Do you need the assistance on setting it up? Okay.\n\nI see. Can you see the yellow cable included at the box? Actually, you don't you don't need to log in anymore. You just needed to plug into the NTD box. Mhmm.\n\nMhmm. Okay. Is it at the one port on your router? It's w a a n port. W a n.\n\nAnd and the other end is the port one? Is it on the four first port? May I know how many port are there at the NTD box? How about the other end? May I know on what port?\n\nOkay. I see. May I know the indicator light at the NTD box? The modem at the wall. Is it red, green?\n\nAnd how about the router? The one that we provided, is is it also red? Okay. Sure. The NPD box, the one on the wall.\n\nMhmm. Is it a block box, like a router also? Or okay. I think that's not the network termination device. It should be a black modem or white.\n\nHow about on the hallway? There's no box or the room. Yeah. Because I think that's a different one. It should be the empty box.\n\nSome of the box have a sticker which say is saying Supa Network. Yeah. Like a mac macro tick box. Mhmm. Is there a a other box next to that one?\n\nOkay. I see. Can you try to connect to that white box? Is it is it a white box? Yeah.\n\nMhmm. Yeah. The four first port. Just connect the router to that one. Then let's see if it'll work.\n\nSorry? Yeah. Because that should be connected to that box. There's no available port, you mean? Mhmm.\n\nJust use the yellow cable. No need to change that blue cable. Yeah. And the other end of the yellow cable is on the w a n port at the router. Mhmm.\n\nLet's see if it'll work. Yeah. I like a few minutes. Mhmm. But can you see the lights of the white box?\n\nI think it's on the side. Hello, Keisha? Yeah. Is it still blinking? How about the router?\n\nIs it still red? Is is that with the n t d or the router? Okay. How about the router? Is it still red?\n\nMhmm. Is it okay if I request a picture of your setup there? I'll email you is it okay if I request a picture of your setup there? Yeah. So I'll going to send you an email shortly, then just reply to that email first to also have a reference and review the pictures of the cable.\n\nOkay. Then we'll get back to you then. Okay. Thank you. Bye for now, Keishan.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.15721261501312256},{"text":"Good afternoon.","start":2.56,"end":3.3799999,"sentiment":"positive","sentiment_score":0.43577808141708374},{"text":"This is Maureen from Erto tech support.","start":3.4399998,"end":6.2599998,"sentiment":"positive","sentiment_score":0.35429781675338745},{"text":"Am I speaking with Kishan Tapa?","start":6.7999997,"end":8.82,"sentiment":"neutral","sentiment_score":0.08893085705737273},{"text":"Yeah.","start":10.88,"end":11.2,"sentiment":"neutral","sentiment_score":0.08823932707309723}],"sentiment":"neutral","sentiment_score":0.24298105673754916,"num_words":17,"start":2.1599998,"end":11.2},{"sentences":[{"text":"I'm just wanted to check-in if have you received the router?","start":11.2,"end":14.98,"sentiment":"neutral","sentiment_score":0.04662845978005366},{"text":"Because on there mhmm.","start":15.365,"end":17.465,"sentiment":"neutral","sentiment_score":0.04738002456724644},{"text":"Okay.","start":20.404999,"end":20.904999,"sentiment":"neutral","sentiment_score":0.0834445208311081},{"text":"Do you need the assistance on setting it up?","start":21.045,"end":23.385,"sentiment":"neutral","sentiment_score":0.07666018812192811},{"text":"Okay.","start":26.965,"end":27.285,"sentiment":"neutral","sentiment_score":0.0364752858877182}],"sentiment":"neutral","sentiment_score":0.05816517906406751,"num_words":26,"start":11.2,"end":27.285},{"sentences":[{"text":"I see.","start":27.285,"end":27.945,"sentiment":"neutral","sentiment_score":0.02947921399027109},{"text":"Can you see the yellow cable included at the box?","start":28.789999,"end":32.89,"sentiment":"neutral","sentiment_score":0.018652961775660514},{"text":"Actually, you don't you don't need to log in anymore.","start":46.785,"end":50.164997,"sentiment":"neutral","sentiment_score":-0.21487568616867064},{"text":"You just needed to plug into the NTD box.","start":50.545,"end":54.085,"sentiment":"neutral","sentiment_score":-0.036299100870059595},{"text":"Mhmm.","start":55.745,"end":56.245,"sentiment":"neutral","sentiment_score":0.0049107871018350124}],"sentiment":"neutral","sentiment_score":-0.06953281052119564,"num_words":32,"start":27.285,"end":56.245},{"sentences":[{"text":"Mhmm.","start":62.42,"end":62.92,"sentiment":"neutral","sentiment_score":-0.0030205142684280872},{"text":"Okay.","start":66.66,"end":67.16,"sentiment":"neutral","sentiment_score":0.02037951722741127},{"text":"Is it at the one port on your router?","start":67.22,"end":69.4,"sentiment":"neutral","sentiment_score":0.013043705580963029},{"text":"It's w a a n port.","start":69.895004,"end":71.915,"sentiment":"neutral","sentiment_score":0.011614777613431215},{"text":"W a n.","start":77.335,"end":78.475,"sentiment":"neutral","sentiment_score":-0.01214083656668663}],"sentiment":"neutral","sentiment_score":0.008400925458408893,"num_words":20,"start":62.42,"end":78.475},{"sentences":[{"text":"And and the other end is the port one?","start":82.535,"end":87.63,"sentiment":"neutral","sentiment_score":-0.0140795334138804},{"text":"Is it on the four first port?","start":91.28999,"end":93.549995,"sentiment":"neutral","sentiment_score":0.001167713664472103},{"text":"May I know how many port are there at the NTD box?","start":99.255,"end":102.715,"sentiment":"neutral","sentiment_score":-0.04163373246168097},{"text":"How about the other end?","start":110.135,"end":111.835,"sentiment":"neutral","sentiment_score":-0.016400287486612798},{"text":"May I know on what port?","start":115.95,"end":117.409996,"sentiment":"neutral","sentiment_score":-0.03213762305676937}],"sentiment":"neutral","sentiment_score":-0.02289676334326848,"num_words":39,"start":82.535,"end":117.409996},{"sentences":[{"text":"Okay.","start":123.95,"end":124.27,"sentiment":"neutral","sentiment_score":0.000901760533452034},{"text":"I see.","start":124.27,"end":124.85,"sentiment":"neutral","sentiment_score":0.001313445158302784},{"text":"May I know the indicator light at the NTD box?","start":127.405,"end":131.345,"sentiment":"neutral","sentiment_score":0.00118177505210042},{"text":"The modem at the wall.","start":131.645,"end":133.825,"sentiment":"neutral","sentiment_score":0.002117808163166046},{"text":"Is it red, green?","start":135.965,"end":137.425,"sentiment":"neutral","sentiment_score":0.009068467887118459}],"sentiment":"neutral","sentiment_score":0.0028276960788802667,"num_words":22,"start":123.95,"end":137.425},{"sentences":[{"text":"And how about the router?","start":141.24,"end":142.46,"sentiment":"neutral","sentiment_score":0.002628153190016747},{"text":"The one that we provided, is is it also red?","start":142.6,"end":145.82,"sentiment":"neutral","sentiment_score":0.00374035257846117},{"text":"Okay.","start":152.84,"end":153.16,"sentiment":"neutral","sentiment_score":0.06252467632293701},{"text":"Sure.","start":153.16,"end":153.66,"sentiment":"neutral","sentiment_score":0.0830521360039711},{"text":"The NPD box, the one on the wall.","start":270.245,"end":272.905,"sentiment":"neutral","sentiment_score":-0.05978900333866477}],"sentiment":"neutral","sentiment_score":-0.011287636905908584,"num_words":25,"start":141.24,"end":272.905},{"sentences":[{"text":"Mhmm.","start":284.02,"end":284.52,"sentiment":"neutral","sentiment_score":-0.06377612799406052},{"text":"Is it a block box, like a router also?","start":291.615,"end":294.675,"sentiment":"neutral","sentiment_score":-0.04501161972681681},{"text":"Or okay.","start":296.175,"end":306.73,"sentiment":"neutral","sentiment_score":-0.04433667939156294},{"text":"I think that's not the network termination device.","start":306.73,"end":310.75,"sentiment":"neutral","sentiment_score":-0.10953048057854176},{"text":"It should be a black modem or white.","start":311.05,"end":316.65503,"sentiment":"neutral","sentiment_score":-0.07468171557411551}],"sentiment":"neutral","sentiment_score":-0.07254470119784985,"num_words":28,"start":284.02,"end":316.65503},{"sentences":[{"text":"How about on the hallway?","start":321.355,"end":322.575,"sentiment":"neutral","sentiment_score":-0.03520549386739731},{"text":"There's no box or the room.","start":323.515,"end":326.575,"sentiment":"neutral","sentiment_score":-0.09751234327753384},{"text":"Yeah.","start":330.6,"end":330.92,"sentiment":"neutral","sentiment_score":-0.026203814893960953},{"text":"Because I think that's a different one.","start":330.92,"end":333.24,"sentiment":"neutral","sentiment_score":-0.07247707354170936},{"text":"It should be the empty box.","start":333.24,"end":335.5,"sentiment":"neutral","sentiment_score":-0.04529182364543279}],"sentiment":"neutral","sentiment_score":-0.06265583202242851,"num_words":25,"start":321.355,"end":335.5},{"sentences":[{"text":"Some of the box have a sticker which say is saying Supa Network.","start":341.155,"end":345.655,"sentiment":"neutral","sentiment_score":-0.06265079803191699},{"text":"Yeah.","start":348.195,"end":348.695,"sentiment":"neutral","sentiment_score":-0.08739680051803589},{"text":"Like a mac macro tick box.","start":361.26,"end":363.76,"sentiment":"neutral","sentiment_score":-0.05670150431493918},{"text":"Mhmm.","start":377.525,"end":378.025,"sentiment":"neutral","sentiment_score":-0.006773502100259066},{"text":"Is there a a other box next to that one?","start":384.6,"end":387.97998,"sentiment":"neutral","sentiment_score":-0.035473480634391305}],"sentiment":"neutral","sentiment_score":-0.05172820997634722,"num_words":31,"start":341.155,"end":387.97998},{"sentences":[{"text":"Okay.","start":401.835,"end":402.07498,"sentiment":"neutral","sentiment_score":-0.0086135845631361},{"text":"I see.","start":402.07498,"end":402.655,"sentiment":"neutral","sentiment_score":-0.020039977505803108},{"text":"Can you try to connect to that white box?","start":402.875,"end":406.235,"sentiment":"neutral","sentiment_score":-0.05777308469017347},{"text":"Is it is it a white box?","start":406.235,"end":407.85498,"sentiment":"neutral","sentiment_score":-0.026207896215575083},{"text":"Yeah.","start":408.63498,"end":409.115,"sentiment":"neutral","sentiment_score":-0.001012071967124939}],"sentiment":"neutral","sentiment_score":-0.0376559323631227,"num_words":20,"start":401.835,"end":409.115},{"sentences":[{"text":"Mhmm.","start":409.115,"end":409.615,"sentiment":"neutral","sentiment_score":-0.003077168483287096},{"text":"Yeah.","start":412.83002,"end":413.15,"sentiment":"neutral","sentiment_score":0.025571461766958237},{"text":"The four first port.","start":413.15,"end":414.93,"sentiment":"neutral","sentiment_score":0.023719828575849533},{"text":"Just connect the router to that one.","start":415.39,"end":417.97,"sentiment":"neutral","sentiment_score":0.03155131983969893},{"text":"Then let's see if it'll work.","start":418.19,"end":422.21,"sentiment":"neutral","sentiment_score":0.002898301308353742}],"sentiment":"neutral","sentiment_score":0.018716981806057065,"num_words":19,"start":409.115,"end":422.21},{"sentences":[{"text":"Sorry?","start":425.71,"end":426.21,"sentiment":"neutral","sentiment_score":-0.02916238084435463},{"text":"Yeah.","start":431.705,"end":432.205,"sentiment":"neutral","sentiment_score":0.12727099657058716},{"text":"Because that should be connected to that box.","start":432.265,"end":435.725,"sentiment":"neutral","sentiment_score":0.16189395356923342},{"text":"There's no available port, you mean?","start":443.16,"end":445.66,"sentiment":"negative","sentiment_score":-0.3385750601689021},{"text":"Mhmm.","start":473.38,"end":473.54,"sentiment":"neutral","sentiment_score":-0.0068893954157829285}],"sentiment":"neutral","sentiment_score":-0.03794585365582915,"num_words":17,"start":425.71,"end":473.54},{"sentences":[{"text":"Just use the yellow cable.","start":473.54,"end":475.40002,"sentiment":"neutral","sentiment_score":-0.0019701167941093443},{"text":"No need to change that blue cable.","start":476.26,"end":479.32,"sentiment":"neutral","sentiment_score":-0.07589857493128095},{"text":"Yeah.","start":483.835,"end":484.155,"sentiment":"neutral","sentiment_score":0.0750904381275177},{"text":"And the other end of the yellow cable is on the w a n port at the router.","start":484.155,"end":489.775,"sentiment":"neutral","sentiment_score":0.04841562712358104},{"text":"Mhmm.","start":491.275,"end":491.775,"sentiment":"neutral","sentiment_score":0.03764082118868828}],"sentiment":"neutral","sentiment_score":0.013845998095348477,"num_words":32,"start":473.54,"end":491.775},{"sentences":[{"text":"Let's see if it'll work.","start":493.46,"end":495.32,"sentiment":"neutral","sentiment_score":0.04878576174378395},{"text":"Yeah.","start":498.9,"end":499.3,"sentiment":"neutral","sentiment_score":0.04828584939241409},{"text":"I like a few minutes.","start":499.3,"end":500.44,"sentiment":"neutral","sentiment_score":0.05177018791437149},{"text":"Mhmm.","start":502.1,"end":502.6,"sentiment":"neutral","sentiment_score":0.03705865144729614},{"text":"But can you see the lights of the white box?","start":507.125,"end":510.825,"sentiment":"neutral","sentiment_score":0.010681753233075141}],"sentiment":"neutral","sentiment_score":0.03158826279369267,"num_words":22,"start":493.46,"end":510.825},{"sentences":[{"text":"I think it's on the side.","start":511.445,"end":513.385,"sentiment":"neutral","sentiment_score":-0.003259653225541115},{"text":"Hello, Keisha?","start":619.295,"end":620.115,"sentiment":"neutral","sentiment_score":0.037560274824500084},{"text":"Yeah.","start":622.575,"end":623.075,"sentiment":"neutral","sentiment_score":0.0314875990152359},{"text":"Is it still blinking?","start":623.135,"end":624.355,"sentiment":"neutral","sentiment_score":0.014589241400244646},{"text":"How about the router?","start":627.82,"end":629.18,"sentiment":"neutral","sentiment_score":-0.010144306346774101}],"sentiment":"neutral","sentiment_score":0.00616646879558068,"num_words":17,"start":511.445,"end":629.18},{"sentences":[{"text":"Is it still red?","start":629.18,"end":630.4,"sentiment":"neutral","sentiment_score":-0.02092971606180072},{"text":"Is is that with the n t d or the router?","start":651.765,"end":655.065,"sentiment":"neutral","sentiment_score":0.013214158402247862},{"text":"Okay.","start":659.29004,"end":659.79004,"sentiment":"neutral","sentiment_score":0.02650521695613861},{"text":"How about the router?","start":667.61005,"end":668.57,"sentiment":"neutral","sentiment_score":0.006189055275171995},{"text":"Is it still red?","start":668.57,"end":669.805,"sentiment":"neutral","sentiment_score":0.003790757153183222}],"sentiment":"neutral","sentiment_score":0.005335889368628462,"num_words":24,"start":629.18,"end":669.805},{"sentences":[{"text":"Mhmm.","start":672.825,"end":672.985,"sentiment":"neutral","sentiment_score":0.04875842109322548},{"text":"Is it okay if I request a picture of your setup there?","start":672.985,"end":676.285,"sentiment":"neutral","sentiment_score":0.0795500697568059},{"text":"I'll email you is it okay if I request a picture of your setup there?","start":676.825,"end":683.385,"sentiment":"neutral","sentiment_score":0.06911051049828529},{"text":"Yeah.","start":683.385,"end":683.76,"sentiment":"neutral","sentiment_score":0.12034721672534944},{"text":"So I'll going to send you an email shortly, then just reply to that email first to also have a reference and review the pictures of the cable.","start":683.92,"end":695.22003,"sentiment":"neutral","sentiment_score":0.1772806979715824}],"sentiment":"neutral","sentiment_score":0.12498638027331285,"num_words":57,"start":672.825,"end":695.22003},{"sentences":[{"text":"Okay.","start":696.0389,"end":696.5389,"sentiment":"neutral","sentiment_score":0.18713626265525815},{"text":"Then we'll get back to you then.","start":696.7589,"end":698.5389,"sentiment":"neutral","sentiment_score":0.22546330732958658},{"text":"Okay.","start":700.3589,"end":700.6789,"sentiment":"positive","sentiment_score":0.3375541567802429},{"text":"Thank you.","start":700.6789,"end":701.0789,"sentiment":"neutral","sentiment_score":0.32241905480623245},{"text":"Bye for now, Keishan.","start":701.0789,"end":702.2989,"sentiment":"neutral","sentiment_score":0.05383177660405636}],"sentiment":"neutral","sentiment_score":0.1975399191180865,"num_words":15,"start":696.0389,"end":702.2989}]}}]},{"alternatives":[{"transcript":"Hello? Yep. Yes. It it is, Kishan. Yes. I I I did receive the router. Yes. Just now. Yes, please. I was about to call. I've I've already put on the cables, and there is a red light. And I'm trying to log in and set up the Wi Fi network, but I couldn't. Okay. Okay. So I've I've plugged in the yellow cable, one in the wall where there is a yeah. And one in the setup box. Yes. L a LAN port or WAN port? I've I've already put on WAN, but it's still showing red. At the port in the wall. Yes. First port? I couldn't understand. There is yes. On the first w a n port. Other end is in the wall? Isn't that where you put? There's only one port in the wall. Red. Yes. Just give me a minute. I'll check on the one. Yes. It's still it's still red. No. I couldn't see any box in the wall. There's no box in the wall. I've all I've just received the modem you guys sent. I don't see any other boxes. I just plugged it in in the wall. There's one. It's been no. There is no no. There's nothing like that. Just there is just one plug in hose. I just put it in. So I haven't no. I have no idea about it. What? No. It's just I'm looking at it. Not in. My network? It's a it's a very small room. I don't see anything. Did you did you sat? So I did saw I'm here in the meter box area. So I did see DigiSat. Is that the one? Yeah. There is a white box with fiber, and there is a blue wire, which is which one end is connected, one end one end sorry. One end is not connected. So yeah. Yeah. I saw a white box. Is it one number one? Okay. And it's too far. It's it's near the door. It's near the door. Do you want me to put set a box near the door? There's no other options. Okay. Let's see here, ma'am. So the blue the blue wire, where do I put it in? Where do you want me to put that in? It's not. Okay. I've already put the yellow kettle in number one. Yes. Yes. W n point. Will it take time? Okay. Let me still read. Yeah. There is a green light ticking off. Blinking. Blinking. One is blinking. Second one is blinking. Let's see here. Three there are three lights on. Yes. It is blinking. It is blinking. Yes. I'll try again. Just give me a minute. There are four lights now. I just connected. In the entity, yes. There are four lights blinking. Yes. Still running. Right. Sorry? Yes. Okay. Thank you. Yep. Thank you. 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Yep. Yes. It it is, Kishan. Yes.\n\nI I I did receive the router. Yes. Just now. Yes, please. I was about to call.\n\nI've I've already put on the cables, and there is a red light. And I'm trying to log in and set up the Wi Fi network, but I couldn't. Okay. Okay. So I've I've plugged in the yellow cable, one in the wall where there is a yeah.\n\nAnd one in the setup box. Yes. L a LAN port or WAN port? I've I've already put on WAN, but it's still showing red. At the port in the wall.\n\nYes. First port? I couldn't understand. There is yes. On the first w a n port.\n\nOther end is in the wall? Isn't that where you put? There's only one port in the wall. Red. Yes.\n\nJust give me a minute. I'll check on the one. Yes. It's still it's still red. No.\n\nI couldn't see any box in the wall. There's no box in the wall. I've all I've just received the modem you guys sent. I don't see any other boxes. I just plugged it in in the wall.\n\nThere's one. It's been no. There is no no. 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received the modem you guys sent.","start":278.755,"end":283.28998,"sentiment":"neutral","sentiment_score":-0.20822679847478867},{"text":"I don't see any other boxes.","start":284.78998,"end":286.65,"sentiment":"neutral","sentiment_score":-0.19085787485043207},{"text":"I just plugged it in in the wall.","start":286.71,"end":288.47,"sentiment":"neutral","sentiment_score":-0.08115974627435207}],"sentiment":"neutral","sentiment_score":-0.24447770769658841,"num_words":38,"start":274.43503,"end":288.47},{"sentences":[{"text":"There's one.","start":288.47,"end":289.37,"sentiment":"neutral","sentiment_score":-0.03502115234732628},{"text":"It's been no.","start":291.27,"end":296.145,"sentiment":"neutral","sentiment_score":-0.03906272662182649},{"text":"There is no no.","start":296.145,"end":297.745,"sentiment":"neutral","sentiment_score":-0.11967102997004986},{"text":"There's nothing like 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it.","start":315.81,"end":317.50998,"sentiment":"neutral","sentiment_score":-0.14992611979444823},{"text":"What?","start":318.05,"end":318.55,"sentiment":"neutral","sentiment_score":-0.05119623616337776},{"text":"No.","start":325.125,"end":325.365,"sentiment":"neutral","sentiment_score":-0.13993221521377563}],"sentiment":"neutral","sentiment_score":-0.11879904590108815,"num_words":17,"start":305.72998,"end":325.365},{"sentences":[{"text":"It's just I'm looking at it.","start":325.365,"end":329.465,"sentiment":"neutral","sentiment_score":-0.09204806635777156},{"text":"Not in.","start":330.965,"end":331.785,"sentiment":"neutral","sentiment_score":-0.058167511597275734},{"text":"My network?","start":346.71,"end":347.44998,"sentiment":"neutral","sentiment_score":-0.0702812448143959},{"text":"It's a it's a very small room.","start":350.575,"end":352.495,"sentiment":"neutral","sentiment_score":-0.19767076415675028},{"text":"I don't see anything.","start":352.495,"end":353.635,"sentiment":"neutral","sentiment_score":-0.22013311833143234}],"sentiment":"neutral","sentiment_score":-0.14635303492347398,"num_words":21,"start":325.365,"end":353.635},{"sentences":[{"text":"Did you did you sat?","start":356.975,"end":357.95502,"sentiment":"neutral","sentiment_score":-0.06233634129166603},{"text":"So I did saw I'm here in the meter box area.","start":367.92,"end":376.42,"sentiment":"neutral","sentiment_score":-0.020997167818925598},{"text":"So I did see DigiSat.","start":377.2,"end":380.485,"sentiment":"neutral","sentiment_score":0.0054217401891946794},{"text":"Is that the one?","start":382.22498,"end":383.365,"sentiment":"neutral","sentiment_score":-0.0011650626547634597},{"text":"Yeah.","start":388.22498,"end":388.465,"sentiment":"neutral","sentiment_score":-0.005004457198083401}],"sentiment":"neutral","sentiment_score":-0.020200252282218292,"num_words":26,"start":356.975,"end":388.465},{"sentences":[{"text":"There is a white box with fiber, and there is a blue wire, which is which one end is connected, one end one end sorry.","start":388.465,"end":402.76288,"sentiment":"neutral","sentiment_score":-0.018001096434891225},{"text":"One end is not connected.","start":402.90158,"end":405.95633,"sentiment":"neutral","sentiment_score":-0.06194402799010277},{"text":"So yeah.","start":407.215,"end":407.855,"sentiment":"neutral","sentiment_score":-0.026355613488703966},{"text":"Yeah.","start":407.855,"end":407.935,"sentiment":"neutral","sentiment_score":-0.000902402214705944},{"text":"I saw a white box.","start":407.935,"end":409.775,"sentiment":"neutral","sentiment_score":-0.004122336022555828}],"sentiment":"neutral","sentiment_score":-0.021946654213886512,"num_words":38,"start":388.465,"end":409.775},{"sentences":[{"text":"Is it one number one?","start":409.775,"end":411.315,"sentiment":"neutral","sentiment_score":0.005373412370681762},{"text":"Okay.","start":415.455,"end":415.955,"sentiment":"neutral","sentiment_score":0.029108820483088493},{"text":"And it's too far.","start":420.79,"end":422.41,"sentiment":"neutral","sentiment_score":-0.0037812242953805253},{"text":"It's it's near the door.","start":422.79,"end":424.25,"sentiment":"neutral","sentiment_score":-0.026382502168416977},{"text":"It's near the door.","start":426.55002,"end":427.83002,"sentiment":"neutral","sentiment_score":-0.019520931877195835}],"sentiment":"neutral","sentiment_score":-0.008902381747152265,"num_words":19,"start":409.775,"end":427.83002},{"sentences":[{"text":"Do you want me to put set a box near the door?","start":427.83002,"end":430.82,"sentiment":"neutral","sentiment_score":0.028859758439163368},{"text":"There's no other options.","start":436.71503,"end":438.015,"sentiment":"neutral","sentiment_score":-0.19228243082761765},{"text":"Okay.","start":439.755,"end":440.255,"sentiment":"neutral","sentiment_score":-0.1601819396018982},{"text":"Let's see here, ma'am.","start":448.88998,"end":450.03,"sentiment":"neutral","sentiment_score":-0.04699807055294514},{"text":"So the blue the blue wire, where do I put it in?","start":464.135,"end":469.755,"sentiment":"neutral","sentiment_score":-0.030610682908445597}],"sentiment":"neutral","sentiment_score":-0.03449439511380412,"num_words":33,"start":427.83002,"end":469.755},{"sentences":[{"text":"Where do you want me to put that in?","start":469.975,"end":471.675,"sentiment":"neutral","sentiment_score":-0.038470841530296535},{"text":"It's not.","start":476.5,"end":477.31998,"sentiment":"neutral","sentiment_score":-0.06733351573348045},{"text":"Okay.","start":479.78,"end":480.18,"sentiment":"neutral","sentiment_score":0.05850441753864288},{"text":"I've already put the yellow kettle in number one.","start":480.18,"end":483.08,"sentiment":"neutral","sentiment_score":0.08280830830335617},{"text":"Yes.","start":490.115,"end":490.515,"sentiment":"neutral","sentiment_score":0.07282497733831406}],"sentiment":"neutral","sentiment_score":0.01798634383488785,"num_words":22,"start":469.975,"end":490.515},{"sentences":[{"text":"Yes.","start":490.515,"end":490.995,"sentiment":"neutral","sentiment_score":0.06387597322463989},{"text":"W n point.","start":490.995,"end":492.055,"sentiment":"neutral","sentiment_score":0.030606611321369808},{"text":"Will it take time?","start":496.755,"end":497.815,"sentiment":"neutral","sentiment_score":0.0029466720297932625},{"text":"Okay.","start":500.75,"end":501.25,"sentiment":"neutral","sentiment_score":0.06113024801015854},{"text":"Let me still read.","start":501.79,"end":503.01,"sentiment":"neutral","sentiment_score":0.028033230919390917}],"sentiment":"neutral","sentiment_score":0.026211205153511122,"num_words":13,"start":490.515,"end":503.01},{"sentences":[{"text":"Yeah.","start":515.165,"end":515.485,"sentiment":"neutral","sentiment_score":0.015639429911971092},{"text":"There is a green light ticking off.","start":515.485,"end":517.56494,"sentiment":"neutral","sentiment_score":-0.0027731534625802723},{"text":"Blinking.","start":517.56494,"end":518.06494,"sentiment":"neutral","sentiment_score":0.0016084183007478714},{"text":"Blinking.","start":518.285,"end":518.685,"sentiment":"neutral","sentiment_score":0.01007312536239624},{"text":"One is blinking.","start":518.685,"end":519.58496,"sentiment":"neutral","sentiment_score":0.005963386036455631}],"sentiment":"neutral","sentiment_score":0.001984542880493861,"num_words":13,"start":515.165,"end":519.58496},{"sentences":[{"text":"Second one is blinking.","start":520.20496,"end":521.425,"sentiment":"neutral","sentiment_score":0.006178869400173426},{"text":"Let's see here.","start":523.64496,"end":527.32495,"sentiment":"neutral","sentiment_score":0.017529183998703957},{"text":"Three there are three lights on.","start":527.32495,"end":529.745,"sentiment":"neutral","sentiment_score":0.007380843628197908},{"text":"Yes.","start":621.515,"end":622.015,"sentiment":"neutral","sentiment_score":0.04020991921424866},{"text":"It is blinking.","start":625.115,"end":625.835,"sentiment":"neutral","sentiment_score":-0.006685214427610238}],"sentiment":"neutral","sentiment_score":0.00833778631161241,"num_words":17,"start":520.20496,"end":625.835},{"sentences":[{"text":"It is blinking.","start":625.835,"end":626.655,"sentiment":"neutral","sentiment_score":-0.005004033446311951},{"text":"Yes.","start":630.81,"end":631.31,"sentiment":"neutral","sentiment_score":0.02969878353178501},{"text":"I'll try again.","start":631.45,"end":632.32996,"sentiment":"neutral","sentiment_score":0.01306142502774795},{"text":"Just give me a minute.","start":632.32996,"end":633.39,"sentiment":"neutral","sentiment_score":0.025297337025403977},{"text":"There are four lights now.","start":647.235,"end":648.935,"sentiment":"neutral","sentiment_score":0.023296121507883072}],"sentiment":"neutral","sentiment_score":0.017461073584854603,"num_words":17,"start":625.835,"end":648.935},{"sentences":[{"text":"I just connected.","start":651.315,"end":652.055,"sentiment":"neutral","sentiment_score":0.03123270037273566},{"text":"In the entity, yes.","start":657.155,"end":658.32,"sentiment":"neutral","sentiment_score":0.010773260612040758},{"text":"There are four lights blinking.","start":660.72003,"end":662.18,"sentiment":"neutral","sentiment_score":0.017891990020871162},{"text":"Yes.","start":669.84,"end":670.24,"sentiment":"neutral","sentiment_score":0.03503074869513512},{"text":"Still running.","start":670.24,"end":670.88,"sentiment":"neutral","sentiment_score":0.03251243010163307}],"sentiment":"neutral","sentiment_score":0.02175378017127514,"num_words":15,"start":651.315,"end":670.88},{"sentences":[{"text":"Right.","start":670.88,"end":671.38,"sentiment":"neutral","sentiment_score":0.05261456221342087},{"text":"Sorry?","start":676.605,"end":677.105,"sentiment":"neutral","sentiment_score":0.02438424713909626},{"text":"Yes.","start":681.725,"end":682.225,"sentiment":"neutral","sentiment_score":0.06237347051501274},{"text":"Okay.","start":693.5,"end":693.82,"sentiment":"neutral","sentiment_score":0.1963202059268951},{"text":"Thank you.","start":693.82,"end":694.72,"sentiment":"positive","sentiment_score":0.4557434618473053}],"sentiment":"neutral","sentiment_score":0.20786323491483927,"num_words":6,"start":670.88,"end":694.72},{"sentences":[{"text":"Yep.","start":698.77997,"end":699.27997,"sentiment":"neutral","sentiment_score":0.26284295320510864},{"text":"Thank you.","start":699.42,"end":700.02893,"sentiment":"positive","sentiment_score":0.4955795705318451},{"text":"Bye.","start":703.0689,"end":703.5689,"sentiment":"neutral","sentiment_score":-0.08306284248828888}],"sentiment":"neutral","sentiment_score":0.2927348129451275,"num_words":4,"start":698.77997,"end":703.5689}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Good afternoon. This is Maureen from Erto tech support. Am\n\nChannel 1: Yep.\n\nChannel 0: I speaking with Kishan Tapa?\n\nChannel 1: Yes. It it is, Kishan.\n\nChannel 0: Yeah. I'm just wanted to check-in if have you received the router? Because\n\nChannel 1: Yes.\n\nChannel 0: on\n\nChannel 1: I\n\nChannel 0: there\n\nChannel 1: I I\n\nChannel 0: mhmm.\n\nChannel 1: did receive the router. Yes. Just now.\n\nChannel 0: Okay. Do you need the assistance on setting it up?\n\nChannel 1: Yes, please. I was about to call.\n\nChannel 0: Okay. I see. Can you see the yellow cable included at the box?\n\nChannel 1: I've I've already put on the cables, and there is a red light. And I'm trying to log in and set up the Wi Fi network, but I couldn't.\n\nChannel 0: Actually, you don't you don't need to log in anymore. You just\n\nChannel 1: Okay.\n\nChannel 0: needed to plug into the NTD box.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So I've I've plugged in the yellow cable, one in the wall where\n\nChannel 0: Mhmm.\n\nChannel 1: there is a yeah. And one in the setup box.\n\nChannel 0: Okay. Is it at the one port on your router? It's w\n\nChannel 1: Yes.\n\nChannel 0: a a n port.\n\nChannel 1: L a LAN port or WAN port?\n\nChannel 0: W a n.\n\nChannel 1: I've I've already put on WAN, but it's still showing\n\nChannel 0: And\n\nChannel 1: red.\n\nChannel 0: and the other end is the port one?\n\nChannel 1: At the port in the wall. Yes.\n\nChannel 0: Is it on the four first port?\n\nChannel 1: First port? I couldn't understand.\n\nChannel 0: May I know how many port are there at the NTD box?\n\nChannel 1: There is yes. On the first w a n port.\n\nChannel 0: How about the other end?\n\nChannel 1: Other end is in the wall? Isn't that\n\nChannel 0: May\n\nChannel 1: where\n\nChannel 0: I\n\nChannel 1: you\n\nChannel 0: know\n\nChannel 1: put?\n\nChannel 0: on what port?\n\nChannel 1: There's only one port in the wall.\n\nChannel 0: Okay. I see. May I know the indicator light at the NTD box? The modem at the wall. Is it red, green?\n\nAnd how about the router? The\n\nChannel 1: Red.\n\nChannel 0: one that we provided, is is it also red?\n\nChannel 1: Yes. Just give me a minute. I'll check on the one.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Yes. It's still it's still red.\n\nChannel 0: The NPD box, the one on the wall.\n\nChannel 1: No. I couldn't see any box in the wall. There's no box in the wall. I've all I've just received the modem you guys sent.\n\nChannel 0: Mhmm.\n\nChannel 1: I don't see any other boxes. I just plugged it in in the wall. There's one. It's been\n\nChannel 0: Is it a block box, like a router also?\n\nChannel 1: no. There\n\nChannel 0: Or\n\nChannel 1: is no no. There's nothing like that. Just there is just one plug in hose. I just put\n\nChannel 0: okay. I think that's\n\nChannel 1: it\n\nChannel 0: not the network termination\n\nChannel 1: in.\n\nChannel 0: device. It should be a black modem\n\nChannel 1: So I haven't no. I have\n\nChannel 0: or\n\nChannel 1: no\n\nChannel 0: white.\n\nChannel 1: idea about it. What?\n\nChannel 0: How about on the hallway? There's no box or\n\nChannel 1: No.\n\nChannel 0: the\n\nChannel 1: It's just\n\nChannel 0: room.\n\nChannel 1: I'm looking at it.\n\nChannel 0: Yeah. Because\n\nChannel 1: Not in.\n\nChannel 0: I think that's a different one. It should be the empty box. Some of the box have a sticker which say is saying Supa Network.\n\nChannel 1: My network?\n\nChannel 0: Yeah.\n\nChannel 1: It's a it's a very small room. I don't see anything. Did you did you sat?\n\nChannel 0: Like a mac macro tick box.\n\nChannel 1: So I did saw I'm here in the meter box area. So\n\nChannel 0: Mhmm.\n\nChannel 1: I did see DigiSat. Is that the one?\n\nChannel 0: Is there a a other box next to that one?\n\nChannel 1: Yeah. There is a white box with fiber, and there is a blue wire, which is which one end is connected, one end one end\n\nChannel 0: Okay. I see.\n\nChannel 1: sorry.\n\nChannel 0: Can\n\nChannel 1: One\n\nChannel 0: you try to\n\nChannel 1: end\n\nChannel 0: connect\n\nChannel 1: is\n\nChannel 0: to\n\nChannel 1: not\n\nChannel 0: that white\n\nChannel 1: connected.\n\nChannel 0: box? Is it is it a white\n\nChannel 1: So\n\nChannel 0: box?\n\nChannel 1: yeah. Yeah. I saw a white\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: box. Is it one number one?\n\nChannel 0: Yeah. The four first port. Just\n\nChannel 1: Okay.\n\nChannel 0: connect the router to that one. Then let's see\n\nChannel 1: And\n\nChannel 0: if\n\nChannel 1: it's\n\nChannel 0: it'll\n\nChannel 1: too\n\nChannel 0: work.\n\nChannel 1: far. It's it's near the door.\n\nChannel 0: Sorry?\n\nChannel 1: It's near the door. Do you want me to put set a box near the door?\n\nChannel 0: Yeah. Because that should be connected to that box.\n\nChannel 1: There's no other options. Okay.\n\nChannel 0: There's no available port, you mean?\n\nChannel 1: Let's see here, ma'am. So the blue the blue wire, where do I put it in? Where do you want me to put that in?\n\nChannel 0: Mhmm. Just use the yellow cable. No\n\nChannel 1: It's\n\nChannel 0: need to\n\nChannel 1: not.\n\nChannel 0: change that blue cable.\n\nChannel 1: Okay. I've already put the yellow kettle in number one.\n\nChannel 0: Yeah. And the other end of the yellow cable is on the w a n port at the router.\n\nChannel 1: Yes. Yes. W\n\nChannel 0: Mhmm.\n\nChannel 1: n point.\n\nChannel 0: Let's see if it'll work.\n\nChannel 1: Will it take time?\n\nChannel 0: Yeah. I like a few minutes.\n\nChannel 1: Okay. Let me\n\nChannel 0: Mhmm.\n\nChannel 1: still read.\n\nChannel 0: But can you see the lights of the white box? I think it's on the side.\n\nChannel 1: Yeah. There is a green light ticking off. Blinking. Blinking. One is blinking.\n\nSecond one is blinking. Let's see here. Three there are three lights on.\n\nChannel 0: Hello, Keisha?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Is it still blinking?\n\nChannel 1: It is blinking. It is blinking.\n\nChannel 0: How about the router? Is it still red?\n\nChannel 1: Yes. I'll try again. Just give me a minute. There are four lights now. I just connected.\n\nChannel 0: Is is that with the n t d or the router?\n\nChannel 1: In the entity, yes.\n\nChannel 0: Okay.\n\nChannel 1: There are four lights blinking.\n\nChannel 0: How about the router? Is it still red?\n\nChannel 1: Yes. Still running. Right.\n\nChannel 0: Mhmm. Is it okay if I request a picture of your setup there?\n\nChannel 1: Sorry?\n\nChannel 0: I'll email you is it okay if I request a picture\n\nChannel 1: Yes.\n\nChannel 0: of your setup there? Yeah. So I'll going to send you an email shortly, then just reply to that email first to also have a reference and review the pictures\n\nChannel 1: Okay. Thank you.\n\nChannel 0: of the cable. Okay. Then we'll get back to you then.\n\nChannel 1: Yep. Thank you.\n\nChannel 0: Okay. Thank you. Bye for now, Keishan.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.03176625072956085}],"sentiment":"neutral","sentiment_score":0.03176625072956085,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.15721261501312256},{"text":"Good afternoon.","start":2.56,"end":3.3799999,"sentiment":"positive","sentiment_score":0.43577808141708374},{"text":"This is Maureen from Erto tech support.","start":3.4399998,"end":6.2599998,"sentiment":"positive","sentiment_score":0.35429781675338745},{"text":"Am","start":6.7999997,"end":6.96,"sentiment":"neutral","sentiment_score":0.21629081666469577}],"sentiment":"positive","sentiment_score":0.3386494828896089,"channel":0,"num_words":11,"start":2.1599998,"end":6.96},{"sentences":[{"text":"Yep.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.14263559877872467}],"sentiment":"neutral","sentiment_score":0.14263559877872467,"channel":1,"num_words":1,"start":6.8799996,"end":7.3799996},{"sentences":[{"text":"I speaking with Kishan Tapa?","start":6.96,"end":8.82,"sentiment":"neutral","sentiment_score":0.06345886513590812}],"sentiment":"neutral","sentiment_score":0.06345886513590812,"channel":0,"num_words":5,"start":6.96,"end":8.82},{"sentences":[{"text":"Yes.","start":8.48,"end":8.8,"sentiment":"neutral","sentiment_score":0.10015451163053513},{"text":"It it is, Kishan.","start":8.8,"end":10.179999,"sentiment":"neutral","sentiment_score":0.09065298736095428}],"sentiment":"neutral","sentiment_score":0.09255329221487045,"channel":1,"num_words":5,"start":8.48,"end":10.179999},{"sentences":[{"text":"Yeah.","start":10.88,"end":11.2,"sentiment":"neutral","sentiment_score":0.08823932707309723},{"text":"I'm just wanted to check-in if have you received the router?","start":11.2,"end":14.98,"sentiment":"neutral","sentiment_score":0.04662845978005366},{"text":"Because","start":15.365,"end":15.764999,"sentiment":"neutral","sentiment_score":0.017652757465839386}],"sentiment":"neutral","sentiment_score":0.04760039554765591,"channel":0,"num_words":13,"start":10.88,"end":15.764999},{"sentences":[{"text":"Yes.","start":15.565001,"end":15.885,"sentiment":"neutral","sentiment_score":0.06190365552902222}],"sentiment":"neutral","sentiment_score":0.06190365552902222,"channel":1,"num_words":1,"start":15.565001,"end":15.885},{"sentences":[{"text":"on","start":15.764999,"end":16.005,"sentiment":"neutral","sentiment_score":0.04177522659301758}],"sentiment":"neutral","sentiment_score":0.04177522659301758,"channel":0,"num_words":1,"start":15.764999,"end":16.005},{"sentences":[{"text":"I","start":15.885,"end":16.365,"sentiment":"neutral","sentiment_score":0.03647682070732117}],"sentiment":"neutral","sentiment_score":0.03647682070732117,"channel":1,"num_words":1,"start":15.885,"end":16.365},{"sentences":[{"text":"there","start":16.005,"end":16.244999,"sentiment":"neutral","sentiment_score":0.06197600066661835}],"sentiment":"neutral","sentiment_score":0.06197600066661835,"channel":0,"num_words":1,"start":16.005,"end":16.244999},{"sentences":[{"text":"I 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on.","start":527.32495,"end":529.745,"sentiment":"neutral","sentiment_score":0.007380843628197908}],"sentiment":"neutral","sentiment_score":0.009352930105076386,"channel":1,"num_words":13,"start":520.20496,"end":529.745},{"sentences":[{"text":"Hello, Keisha?","start":619.295,"end":620.115,"sentiment":"neutral","sentiment_score":0.037560274824500084}],"sentiment":"neutral","sentiment_score":0.037560274824500084,"channel":0,"num_words":2,"start":619.295,"end":620.115},{"sentences":[{"text":"Yes.","start":621.515,"end":622.015,"sentiment":"neutral","sentiment_score":0.04020991921424866}],"sentiment":"neutral","sentiment_score":0.04020991921424866,"channel":1,"num_words":1,"start":621.515,"end":622.015},{"sentences":[{"text":"Yeah.","start":622.575,"end":623.075,"sentiment":"neutral","sentiment_score":0.0314875990152359},{"text":"Is it still blinking?","start":623.135,"end":624.355,"sentiment":"neutral","sentiment_score":0.014589241400244646}],"sentiment":"neutral","sentiment_score":0.017968912923242895,"channel":0,"num_words":5,"start":622.575,"end":624.355},{"sentences":[{"text":"It is blinking.","start":625.115,"end":625.835,"sentiment":"neutral","sentiment_score":-0.006685214427610238},{"text":"It is blinking.","start":625.835,"end":626.655,"sentiment":"neutral","sentiment_score":-0.005004033446311951}],"sentiment":"neutral","sentiment_score":-0.005844623936961095,"channel":1,"num_words":6,"start":625.115,"end":626.655},{"sentences":[{"text":"How about the router?","start":627.82,"end":629.18,"sentiment":"neutral","sentiment_score":-0.010144306346774101},{"text":"Is it still red?","start":629.18,"end":630.4,"sentiment":"neutral","sentiment_score":-0.02092971606180072}],"sentiment":"neutral","sentiment_score":-0.01553701120428741,"channel":0,"num_words":8,"start":627.82,"end":630.4},{"sentences":[{"text":"Yes.","start":630.81,"end":631.31,"sentiment":"neutral","sentiment_score":0.02969878353178501},{"text":"I'll try again.","start":631.45,"end":632.32996,"sentiment":"neutral","sentiment_score":0.01306142502774795},{"text":"Just give me a minute.","start":632.32996,"end":633.39,"sentiment":"neutral","sentiment_score":0.025297337025403977},{"text":"There are four lights now.","start":647.235,"end":648.935,"sentiment":"neutral","sentiment_score":0.023296121507883072},{"text":"I just connected.","start":651.315,"end":652.055,"sentiment":"neutral","sentiment_score":0.03123270037273566}],"sentiment":"neutral","sentiment_score":0.02385579131762771,"channel":1,"num_words":17,"start":630.81,"end":652.055},{"sentences":[{"text":"Is is that with the n t d or the router?","start":651.765,"end":655.065,"sentiment":"neutral","sentiment_score":0.013214158402247862}],"sentiment":"neutral","sentiment_score":0.013214158402247862,"channel":0,"num_words":11,"start":651.765,"end":655.065},{"sentences":[{"text":"In the entity, yes.","start":657.155,"end":658.32,"sentiment":"neutral","sentiment_score":0.010773260612040758}],"sentiment":"neutral","sentiment_score":0.010773260612040758,"channel":1,"num_words":4,"start":657.155,"end":658.32},{"sentences":[{"text":"Okay.","start":659.29004,"end":659.79004,"sentiment":"neutral","sentiment_score":0.02650521695613861}],"sentiment":"neutral","sentiment_score":0.02650521695613861,"channel":0,"num_words":1,"start":659.29004,"end":659.79004},{"sentences":[{"text":"There are four lights blinking.","start":660.72003,"end":662.18,"sentiment":"neutral","sentiment_score":0.017891990020871162}],"sentiment":"neutral","sentiment_score":0.017891990020871162,"channel":1,"num_words":5,"start":660.72003,"end":662.18},{"sentences":[{"text":"How about the router?","start":667.61005,"end":668.57,"sentiment":"neutral","sentiment_score":0.006189055275171995},{"text":"Is it still red?","start":668.57,"end":669.805,"sentiment":"neutral","sentiment_score":0.003790757153183222}],"sentiment":"neutral","sentiment_score":0.0049899062141776085,"channel":0,"num_words":8,"start":667.61005,"end":669.805},{"sentences":[{"text":"Yes.","start":669.84,"end":670.24,"sentiment":"neutral","sentiment_score":0.03503074869513512},{"text":"Still running.","start":670.24,"end":670.88,"sentiment":"neutral","sentiment_score":0.03251243010163307},{"text":"Right.","start":670.88,"end":671.38,"sentiment":"neutral","sentiment_score":0.05261456221342087}],"sentiment":"neutral","sentiment_score":0.03816754277795553,"channel":1,"num_words":4,"start":669.84,"end":671.38},{"sentences":[{"text":"Mhmm.","start":672.825,"end":672.985,"sentiment":"neutral","sentiment_score":0.04875842109322548},{"text":"Is it okay if I request a picture of your setup there?","start":672.985,"end":676.285,"sentiment":"neutral","sentiment_score":0.0795500697568059}],"sentiment":"neutral","sentiment_score":0.07718148139806894,"channel":0,"num_words":13,"start":672.825,"end":676.285},{"sentences":[{"text":"Sorry?","start":676.605,"end":677.105,"sentiment":"neutral","sentiment_score":0.02438424713909626}],"sentiment":"neutral","sentiment_score":0.02438424713909626,"channel":1,"num_words":1,"start":676.605,"end":677.105},{"sentences":[{"text":"I'll email you is it okay if I request a picture","start":676.825,"end":680.445,"sentiment":"neutral","sentiment_score":0.07004658911715854}],"sentiment":"neutral","sentiment_score":0.07004658911715854,"channel":0,"num_words":11,"start":676.825,"end":680.445},{"sentences":[{"text":"Yes.","start":681.725,"end":682.225,"sentiment":"neutral","sentiment_score":0.06237347051501274}],"sentiment":"neutral","sentiment_score":0.06237347051501274,"channel":1,"num_words":1,"start":681.725,"end":682.225},{"sentences":[{"text":"of your setup there?","start":681.865,"end":683.385,"sentiment":"neutral","sentiment_score":0.06653629429638386},{"text":"Yeah.","start":683.385,"end":683.76,"sentiment":"neutral","sentiment_score":0.12034721672534944},{"text":"So I'll going to send you an email shortly, then just reply to that email first to also have a reference and review the pictures","start":683.92,"end":693.06,"sentiment":"neutral","sentiment_score":0.1701511424779892}],"sentiment":"neutral","sentiment_score":0.15467569852868715,"channel":0,"num_words":30,"start":681.865,"end":693.06},{"sentences":[{"text":"Okay.","start":693.5,"end":693.82,"sentiment":"neutral","sentiment_score":0.1963202059268951},{"text":"Thank you.","start":693.82,"end":694.72,"sentiment":"positive","sentiment_score":0.4557434618473053}],"sentiment":"positive","sentiment_score":0.3692690432071686,"channel":1,"num_words":3,"start":693.5,"end":694.72},{"sentences":[{"text":"of the cable.","start":694.4,"end":695.22003,"sentiment":"neutral","sentiment_score":0.23669366041819254},{"text":"Okay.","start":696.0389,"end":696.5389,"sentiment":"neutral","sentiment_score":0.18713626265525815},{"text":"Then we'll get back to you then.","start":696.7589,"end":698.5389,"sentiment":"neutral","sentiment_score":0.22546330732958658}],"sentiment":"neutral","sentiment_score":0.22504185411063107,"channel":0,"num_words":11,"start":694.4,"end":698.5389},{"sentences":[{"text":"Yep.","start":698.77997,"end":699.27997,"sentiment":"neutral","sentiment_score":0.26284295320510864},{"text":"Thank you.","start":699.42,"end":700.02893,"sentiment":"positive","sentiment_score":0.4955795705318451}],"sentiment":"positive","sentiment_score":0.4180006980895996,"channel":1,"num_words":3,"start":698.77997,"end":700.02893},{"sentences":[{"text":"Okay.","start":700.3589,"end":700.6789,"sentiment":"positive","sentiment_score":0.3375541567802429},{"text":"Thank you.","start":700.6789,"end":701.0789,"sentiment":"neutral","sentiment_score":0.32241905480623245},{"text":"Bye for now, Keishan.","start":701.0789,"end":702.2989,"sentiment":"neutral","sentiment_score":0.05383177660405636}],"sentiment":"neutral","sentiment_score":0.1711027675441333,"channel":0,"num_words":7,"start":700.3589,"end":702.2989},{"sentences":[{"text":"Bye.","start":703.0689,"end":703.5689,"sentiment":"neutral","sentiment_score":-0.08306284248828888}],"sentiment":"neutral","sentiment_score":-0.08306284248828888,"channel":1,"num_words":1,"start":703.0689,"end":703.5689}]},"summary":{"result":"success","short":"A customer named reminded calls Erto tech support to check if they have received the router. The representative asks for assistance on setting up the router and asks the customer to check for the yellow cable included in the box and the modem at the wall. The customer is trying to connect the router to a different box and the representative suggests sending a picture of the setup."},"intents":{"segments":[{"text":"I'm just wanted to check-in if have you received the router?","start_word":24,"end_word":34,"intents":[{"intent":"Check router receipt","confidence_score":0.18764536}]},{"text":"I've I've already put on the cables, and there is a red light. And I'm trying to log in and set up the Wi Fi network, but I couldn't.","start_word":80,"end_word":108,"intents":[{"intent":"Set up wi-fi network","confidence_score":0.048722316}]},{"text":"Do you want me to put set a box near the door? Yeah.","start_word":643,"end_word":655,"intents":[{"intent":"Set up box","confidence_score":0.12402019}]},{"text":"Is it okay if I request a picture of your setup there? Sorry?","start_word":885,"end_word":897,"intents":[{"intent":"Request picture","confidence_score":0.031151867}]},{"text":"So I'll going to send you an email shortly, then just reply to that email first to also have a reference and review the pictures Okay.","start_word":915,"end_word":940,"intents":[{"intent":"Refer to email","confidence_score":0.000587917}]}]},"sentiments":{"segments":[{"text":"Hello? Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.0944894328713417},{"text":"Good afternoon. This is Maureen from Erto tech support.","start_word":2,"end_word":10,"sentiment":"positive","sentiment_score":0.37842780351638794},{"text":"Am Yep. I speaking with Kishan Tapa? Yes. It it is, Kishan. Yeah. I'm just wanted to check-in if have you received the router? Because Yes. on I there I I mhmm. did receive the router. Yes. Just now. Okay. Do you need the assistance on setting it up? Yes, please. I was about to call. Okay. I see. Can you see the yellow cable included at the box? I've I've already put on the cables, and there is a red light. And I'm trying to log in and set up the Wi Fi network, but I couldn't. Actually, you don't you don't need to log in anymore. You just Okay. needed to plug into the NTD box. Okay. Mhmm. So I've I've plugged in the yellow cable, one in the wall where Mhmm. there is a yeah. And one in the setup box. Okay. Is it at the one port on your router? It's w Yes. a a n port. L a LAN port or WAN port? W a n. I've I've already put on WAN, but it's still showing And red. and the other end is the port one? At the port in the wall. Yes. Is it on the four first port? First port? I couldn't understand. May I know how many port are there at the NTD box? There is yes. On the first w a n port. How about the other end? Other end is in the wall? Isn't that May where I you know put? on what port? There's only one port in the wall. Okay. I see. May I know the indicator light at the NTD box? The modem at the wall. Is it red, green? And how about the router? The Red. one that we provided, is is it also red? Yes. Just give me a minute. I'll check on the one. Okay. Sure. Yes. It's still it's still red. The NPD box, the one on the wall.","start_word":11,"end_word":336,"sentiment":"neutral","sentiment_score":-0.012745924336847169},{"text":"No. I couldn't see any box in the wall.","start_word":337,"end_word":345,"sentiment":"negative","sentiment_score":-0.4241751432418823},{"text":"There's no box in the wall. I've all I've just received the modem you guys sent. Mhmm. I don't see any other boxes. I just plugged it in in the wall. There's one. It's been Is it a block box, like a router also? no. There Or is no no. There's nothing like that. Just there is just one plug in hose. I just put okay. I think that's it not the network termination in. device. It should be a black modem So I haven't no. I have or no white. idea about it. What? How about on the hallway? There's no box or No. the It's just room. I'm looking at it. Yeah. Because Not in. I think that's a different one. It should be the empty box. Some of the box have a sticker which say is saying Supa Network. My network? Yeah. It's a it's a very small room. I don't see anything. Did you did you sat? Like a mac macro tick box. So I did saw I'm here in the meter box area. So Mhmm. I did see DigiSat. Is that the one? Is there a a other box next to that one? Yeah. There is a white box with fiber, and there is a blue wire, which is which one end is connected, one end one end Okay. I see. sorry. Can One you try to end connect is to not that white connected. box? Is it is it a white So box? yeah. Yeah. I saw a white Yeah. Mhmm. box. Is it one number one? Yeah. The four first port. Just Okay. connect the router to that one. Then let's see And if it's it'll too work. far. It's it's near the door. Sorry? It's near the door. Do you want me to put set a box near the door? Yeah. Because that should be connected to that box. There's no other options. Okay. There's no available port, you mean? Let's see here, ma'am. So the blue the blue wire, where do I put it in? Where do you want me to put that in? Mhmm. Just use the yellow cable. No need It's to not. change that blue cable. Okay. I've already put the yellow kettle in number one. Yeah. And the other end of the yellow cable is on the w a n port at the router. Yes. Yes. W Mhmm. n point. Let's see if it'll work. Will it take time? Yeah. I like a few minutes. Okay. Let me Mhmm. still read. But can you see the lights of the white box? I think it's on the side. Yeah. There is a green light ticking off. Blinking. Blinking. One is blinking. Second one is blinking. Let's see here. Three there are three lights on. Hello, Keisha? Yes. Yeah. Is it still blinking? It is blinking. It is blinking. How about the router? Is it still red? Yes. I'll try again. Just give me a minute. There are four lights now. I just connected. Is is that with the n t d or the router? In the entity, yes. Okay. There are four lights blinking. How about the router? Is it still red? Yes. Still running. Right. Mhmm. Is it okay if I request a picture of your setup there? Sorry? I'll email you is it okay if I request a picture Yes. of your setup there? Yeah. So I'll going to send you an email shortly, then just reply to that email first to also have a reference and review the pictures Okay.","start_word":346,"end_word":940,"sentiment":"neutral","sentiment_score":-0.02329625924344824},{"text":"Thank you.","start_word":941,"end_word":942,"sentiment":"positive","sentiment_score":0.4374559819698334},{"text":"of the cable. Okay. Then we'll get back to you then. Yep.","start_word":943,"end_word":954,"sentiment":"neutral","sentiment_score":0.22882576286792755},{"text":"Thank you. Okay. Thank you.","start_word":955,"end_word":959,"sentiment":"positive","sentiment_score":0.4614905714988709},{"text":"Bye for now, Keishan. Bye.","start_word":960,"end_word":964,"sentiment":"neutral","sentiment_score":0.07470697164535522}],"average":{"sentiment":"neutral","sentiment_score":-0.011642915402316717}}}}