{"metadata":{"transaction_key":"deprecated","request_id":"01a0a24b-45d4-7ee3-a66a-f47839dc319b","sha256":"3972628c1d21329bc2f535d66754e7171f9dbbcfb7a60b84f1c3147b9b0cc275","created":"2026-09-14T23:40:38.885Z","duration":62.135937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":67},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Looking for Dwayne Roberts.","confidence":0.9250488,"words":[{"word":"looking","start":6.48,"end":6.8799996,"confidence":0.6074219,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.05751319229602814},{"word":"for","start":6.8799996,"end":7.3799996,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04829699918627739},{"word":"dwayne","start":7.44,"end":7.94,"confidence":0.7717285,"punctuated_word":"Dwayne","sentiment":"neutral","sentiment_score":0.14677302539348602},{"word":"roberts","start":8.0,"end":8.5,"confidence":0.9250488,"punctuated_word":"Roberts.","sentiment":"neutral","sentiment_score":0.14875328540802002}],"paragraphs":{"transcript":"\nLooking for Dwayne Roberts.","paragraphs":[{"sentences":[{"text":"Looking for Dwayne Roberts.","start":6.48,"end":8.5,"sentiment":"neutral","sentiment_score":0.10033412557095289}],"sentiment":"neutral","sentiment_score":0.10033412557095289,"num_words":4,"start":6.48,"end":8.5}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.48,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06600933521986008},{"word":"if","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.045314814895391464},{"word":"you","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02630720287561417},{"word":"record","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.022529397159814835},{"word":"your","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03026627004146576},{"word":"name","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0221930630505085},{"word":"and","start":1.76,"end":2.0,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03727276995778084},{"word":"reason","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.033655304461717606},{"word":"for","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.033515334129333496},{"word":"calling","start":2.56,"end":3.04,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.03553015738725662},{"word":"i'll","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05694156140089035},{"word":"see","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0555037334561348},{"word":"if","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04667285457253456},{"word":"this","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.027691440656781197},{"word":"person","start":3.84,"end":4.24,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.0344759076833725},{"word":"is","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02986982464790344},{"word":"available","start":4.4,"end":4.9,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.031959518790245056},{"word":"thanks","start":15.225,"end":15.725,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5175009965896606},{"word":"please","start":16.105,"end":16.505001,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.05197697877883911},{"word":"stay","start":16.505001,"end":16.825,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.04376585781574249},{"word":"on","start":16.825,"end":17.065,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.016989916563034058},{"word":"the","start":17.065,"end":17.145,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07714906334877014},{"word":"line","start":17.145,"end":17.645,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.05058598518371582},{"word":"i'm","start":39.29,"end":39.61,"confidence":0.99609375,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3798542022705078},{"word":"sorry","start":39.61,"end":40.09,"confidence":0.98217773,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4123867452144623},{"word":"this","start":40.09,"end":40.329998,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6493337750434875},{"word":"person","start":40.329998,"end":40.649998,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5832574963569641},{"word":"is","start":40.649998,"end":40.809998,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5772590637207031},{"word":"not","start":40.809998,"end":41.05,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5376534461975098},{"word":"available","start":41.05,"end":41.55,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5192995071411133},{"word":"if","start":41.93,"end":42.17,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.3130684196949005},{"word":"you","start":42.17,"end":42.25,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18737521767616272},{"word":"would","start":42.25,"end":42.489998,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.19702471792697904},{"word":"like","start":42.489998,"end":42.649998,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1892360895872116},{"word":"to","start":42.649998,"end":42.809998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2253031879663467},{"word":"leave","start":42.809998,"end":42.97,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.24449491500854492},{"word":"an","start":42.97,"end":43.129997,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2372377961874008},{"word":"additional","start":43.129997,"end":43.61,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.2585168480873108},{"word":"message","start":43.61,"end":44.025,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.28911644220352173},{"word":"please","start":44.345,"end":44.385002,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.237233966588974},{"word":"reply","start":44.385002,"end":44.425003,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.32186299562454224},{"word":"after","start":44.425003,"end":44.925003,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.16023436188697815},{"word":"the","start":45.305,"end":45.465,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19691337645053864},{"word":"tone","start":45.465,"end":45.965,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.1308940201997757}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.06600933521986008},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":0.035606197197921574},{"text":"Thanks.","start":15.225,"end":15.725,"sentiment":"positive","sentiment_score":0.5175009965896606},{"text":"Please stay on the line.","start":16.105,"end":17.645,"sentiment":"neutral","sentiment_score":0.00300045907497406},{"text":"I'm sorry.","start":39.29,"end":40.09,"sentiment":"negative","sentiment_score":-0.39612047374248505}],"sentiment":"neutral","sentiment_score":0.015038833394646645,"num_words":25,"start":0.24,"end":40.09},{"sentences":[{"text":"This person is not available.","start":40.09,"end":41.55,"sentiment":"negative","sentiment_score":-0.5733606576919555},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.93,"end":45.965,"sentiment":"neutral","sentiment_score":-0.22775088250637054}],"sentiment":"neutral","sentiment_score":-0.3187008233446824,"num_words":19,"start":40.09,"end":45.965}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Looking for Dwayne Roberts.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.06600933521986008},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":0.035606197197921574}],"sentiment":"neutral","sentiment_score":0.03739461708156502,"channel":1,"num_words":17,"start":0.24,"end":4.9},{"sentences":[{"text":"Looking for Dwayne Roberts.","start":6.48,"end":8.5,"sentiment":"neutral","sentiment_score":0.10033412557095289}],"sentiment":"neutral","sentiment_score":0.10033412557095289,"channel":0,"num_words":4,"start":6.48,"end":8.5},{"sentences":[{"text":"Thanks.","start":15.225,"end":15.725,"sentiment":"positive","sentiment_score":0.5175009965896606},{"text":"Please stay on the line.","start":16.105,"end":17.645,"sentiment":"neutral","sentiment_score":0.00300045907497406},{"text":"I'm sorry.","start":39.29,"end":40.09,"sentiment":"negative","sentiment_score":-0.39612047374248505},{"text":"This person is not available.","start":40.09,"end":41.55,"sentiment":"negative","sentiment_score":-0.5733606576919555},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.93,"end":45.965,"sentiment":"neutral","sentiment_score":-0.22775088250637054}],"sentiment":"neutral","sentiment_score":-0.23389086292849648,"channel":1,"num_words":27,"start":15.225,"end":45.965}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Looking for Dwayne Roberts. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":34,"end_word":47,"intents":[{"intent":"Record information","confidence_score":0.012092766},{"intent":"Leave message","confidence_score":0.5805803}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Looking for Dwayne Roberts.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.0646539255976677},{"text":"Thanks.","start_word":21,"end_word":21,"sentiment":"positive","sentiment_score":0.5175009965896606},{"text":"Please stay on the line.","start_word":22,"end_word":26,"sentiment":"neutral","sentiment_score":0.010931380093097689},{"text":"I'm sorry. This person is not available.","start_word":27,"end_word":33,"sentiment":"negative","sentiment_score":-0.48640352487564087},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":34,"end_word":47,"sentiment":"neutral","sentiment_score":-0.2330494523048401}],"average":{"sentiment":"neutral","sentiment_score":-0.0882046898799156}}}}