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Hi. Good afternoon. I'm looking for Kathy Parkinson.\n\nChannel 1: Yes. Speaking. Who is this?\n\nChannel 0: Oh, sorry. Kathy, this is Mary calling from Vigilance AI. I hope you're doing well. We are a cybersecurity company that runs an AISOC operation, which investigate and responds to security events 24 by seven while having in the loop. So\n\nChannel 1: Okay. Can I just\n\nChannel 0: we\n\nChannel 1: can I just stop you for a moment? Because we have a dedicated cybersecurity person within the organization, and I'm not that person. So you're speaking to the wrong one.\n\nChannel 0: Oh, sorry for that. But if you don't mind, may I know who's the best person in charge for cybersecurity?\n\nChannel 1: Yes. If you speak to either probably Chris Christopher Saunders\n\nChannel 0: Mhmm.\n\nChannel 1: or Stephen Weltmeier.\n\nChannel 0: Okay. Would you mind may I know the number?\n\nChannel 1: No. I'm sorry. I I can't give out that. 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Weltmeier.","start":74.915,"end":75.975,"sentiment":"neutral","sentiment_score":0.00315322478612264}],"sentiment":"neutral","sentiment_score":0.00315322478612264,"channel":1,"num_words":3,"start":74.915,"end":75.975},{"sentences":[{"text":"Both there.","start":76.845,"end":77.665,"sentiment":"neutral","sentiment_score":0.001889761071652174},{"text":"Okay.","start":77.725,"end":78.225,"sentiment":"neutral","sentiment_score":0.10361100733280182},{"text":"I got it.","start":78.284996,"end":78.845,"sentiment":"neutral","sentiment_score":0.1908312737941742},{"text":"Thank you for your help, though.","start":78.845,"end":79.965,"sentiment":"positive","sentiment_score":0.442589928706487},{"text":"Sorry for inconvenience.","start":79.965,"end":80.865,"sentiment":"neutral","sentiment_score":-0.0891251415014267}],"sentiment":"neutral","sentiment_score":0.20453656657288471,"channel":0,"num_words":15,"start":76.845,"end":80.865},{"sentences":[{"text":"No 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customer, Mary from Telstra, is calling Kathy Parkinson to ask for the best person in charge for cybersecurity at the company. Kathy is not the person she is looking for but Mary offers to give the number to the main council for assistance. The call ends with Mary apologizing for the inconvenience and thanking Kathy for her help."},"intents":{"segments":[{"text":"Good afternoon. I'm looking for Kathy Parkinson. Yes. Speaking. Who is this? Oh, sorry. Kathy, this is Mary calling from Vigilance AI. I hope you're doing well.","start_word":3,"end_word":29,"intents":[{"intent":"Wish good day","confidence_score":0.0024455376}]},{"text":"I'm looking for Kathy Parkinson. Yes. Speaking.","start_word":5,"end_word":11,"intents":[{"intent":"Request information","confidence_score":0.028236939}]},{"text":"If you speak to either probably Chris Christopher Saunders Mhmm. or Stephen Weltmeier. Okay.","start_word":112,"end_word":125,"intents":[{"intent":"Confirm identity","confidence_score":0.019465655}]}]},"sentiments":{"segments":[{"text":"Speaking. Yes. Hi. Good afternoon. I'm looking for Kathy Parkinson. Yes. Speaking. Who is this? Oh, sorry. Kathy, this is Mary calling from Vigilance AI.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.07934340089559555},{"text":"I hope you're doing well.","start_word":25,"end_word":29,"sentiment":"positive","sentiment_score":0.42807894945144653},{"text":"We are a cybersecurity company that runs an AISOC operation, which investigate and responds to security events 24 by seven while having in the loop. So Okay. Can I just we can I just stop you for a moment? Because we have a dedicated cybersecurity person within the organization, and I'm not that person.","start_word":30,"end_word":83,"sentiment":"neutral","sentiment_score":-0.05515066906809807},{"text":"So you're speaking to the wrong one.","start_word":84,"end_word":90,"sentiment":"negative","sentiment_score":-0.3857324719429016},{"text":"Oh, sorry for that. But if you don't mind, may I know who's the best person in charge for cybersecurity? Yes. If you speak to either probably Chris Christopher Saunders Mhmm. or Stephen Weltmeier. Okay. Would you mind may I know the number? No. I'm sorry. I I can't give out that. You'll need to ring the main council number and ask for them. Okay. Alright. Sure. Christopher Evans Christopher or Stevens. Correct? Yep. Christopher Saunders Yes. or Stephen Weltmeier. Both there. Okay. I got it.","start_word":91,"end_word":176,"sentiment":"neutral","sentiment_score":-0.050094567239284515},{"text":"Thank you for your help, though.","start_word":177,"end_word":182,"sentiment":"positive","sentiment_score":0.4345284104347229},{"text":"Sorry for inconvenience. No problems. Mhmm. Bye Bye. bye.","start_word":183,"end_word":191,"sentiment":"neutral","sentiment_score":0.05920136719942093}],"average":{"sentiment":"neutral","sentiment_score":-0.010697483603929563}}}}