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Just wanted to follow on from the conversations that you had with my colleague, Madison, and and Amy with relation to, like, Compassionate Groundpoint. So Compassionate Ground claims are a bit different in relation yeah. So this Compassionate Ground claims need to be claimed through the ATO. So it's actually, like, you would log on yeah. You would log on to myGov, and it's a really intuitive step by step process through myGov that you can actually claim. Can I ask whose Superfund are you looking to claim out of? Is it from yours or from Robert? Okay. So if you're looking to claim an mhmm. No. That's okay. What what you need to do is you need, like, the the the evidence for going to your GP and and getting, like, the a medical care, like, confirmation that the required. The dentist with obviously, they've had their own confirmation letter that, you know, this is the surgery is required, and then they have their quote. It's generally sufficient enough to be able to go and sit and get everything. So it's not that it's true quotes. It's that it's true doctors' confirmations. One from, like, a GP and one from your dentist is acceptable. And then submitting that, and it's just the evidence required. But the actual application, honestly, maybe five or ten minutes worth of work on online to do it. It's pretty quick, but I know getting all the documents is a painful part. Yeah. No. That's okay. Well, what I'll do is I will I'll send you an email on compassionate claims just so that way you have a bit of a step by step process to follow for the actual claims process. And that way, you can go a way to contact me if you have lost, confused, or anything else. You can either give me a call or flick an email after. Okay. That's okay. I'll get that email out to you today. That's okay, Katie. 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Katie. It's Larissa from Legacy Financial. How are you going today? Hold on. You're really good.\n\nThank you. I was just quickly touching base. Just wanted to follow on from the conversations that you had with my colleague, Madison, and and Amy with relation to, like, Compassionate Groundpoint. So Compassionate Ground claims are a bit different in relation yeah. So this Compassionate Ground claims need to be claimed through the ATO.\n\nSo it's actually, like, you would log on yeah. You would log on to myGov, and it's a really intuitive step by step process through myGov that you can actually claim. Can I ask whose Superfund are you looking to claim out of? Is it from yours or from Robert? Okay.\n\nSo if you're looking to claim an mhmm. No. That's okay. What what you need to do is you need, like, the the the evidence for going to your GP and and getting, like, the a medical care, like, confirmation that the required. The dentist with obviously, they've had their own confirmation letter that, you know, this is the surgery is required, and then they have their quote.\n\nIt's generally sufficient enough to be able to go and sit and get everything. So it's not that it's true quotes. It's that it's true doctors' confirmations. One from, like, a GP and one from your dentist is acceptable. And then submitting that, and it's just the evidence required.\n\nBut the actual application, honestly, maybe five or ten minutes worth of work on online to do it. It's pretty quick, but I know getting all the documents is a painful part. Yeah. No. That's okay.\n\nWell, what I'll do is I will I'll send you an email on compassionate claims just so that way you have a bit of a step by step process to follow for the actual claims process. And that way, you can go a way to contact me if you have lost, confused, or anything else. You can either give me a call or flick an email after. Okay. That's okay.\n\nI'll get that email out to you today. That's okay, Katie. You have a good one.","paragraphs":[{"sentences":[{"text":"Hi, Katie.","start":4.56,"end":5.12,"sentiment":"neutral","sentiment_score":0.19237298518419266},{"text":"It's Larissa from Legacy Financial.","start":5.12,"end":6.64,"sentiment":"neutral","sentiment_score":0.2203444540500641},{"text":"How are you going today?","start":6.64,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.2962506949901581},{"text":"Hold on.","start":8.32,"end":9.059999,"sentiment":"positive","sentiment_score":0.3951761722564697},{"text":"You're really good.","start":10.4,"end":11.5199995,"sentiment":"positive","sentiment_score":0.667732854684194}],"sentiment":"positive","sentiment_score":0.338898389655001,"num_words":17,"start":4.56,"end":11.5199995},{"sentences":[{"text":"Thank you.","start":11.5199995,"end":12.259999,"sentiment":"positive","sentiment_score":0.6917991638183594},{"text":"I was just quickly touching 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it's a really intuitive step by step process through myGov that you can actually claim.","start":72.415,"end":80.439995,"sentiment":"neutral","sentiment_score":0.12428793641315265},{"text":"Can I ask whose Superfund are you looking to claim out of?","start":80.58,"end":84.5,"sentiment":"neutral","sentiment_score":0.005601783748716116},{"text":"Is it from yours or from Robert?","start":84.5,"end":86.36,"sentiment":"neutral","sentiment_score":-0.02646364165203912},{"text":"Okay.","start":88.74,"end":89.24,"sentiment":"neutral","sentiment_score":-0.029604798182845116}],"sentiment":"neutral","sentiment_score":0.055084563463049775,"num_words":51,"start":70.015,"end":89.24},{"sentences":[{"text":"So if you're looking to claim an mhmm.","start":89.54,"end":92.52,"sentiment":"neutral","sentiment_score":-0.03404668974690139},{"text":"No.","start":109.049995,"end":109.21,"sentiment":"neutral","sentiment_score":-0.1646750271320343},{"text":"That's 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Katie speaking. I'm good. Thanks. How are you? Oh, yes. Yes. Yes. Yep. I'm actually still I haven't actually, like, got a quote yet from my dentist, so I've been really busy. So I'm still trying to organize that. So once I have because I need two separate quotes from well, that's what I was told. I'll need two separate quotes from, like, two separate dentists. And then, yeah, I can do I just forward do you know if I just forward the quote to you or, like oh, okay. Oh, yes. Okay. Yep. Yeah. No. It's from mine. Yep. I was just oh, I was just gonna say, I think I originally was going to also get a click more out of my super for Robert, but I haven't even like I said, we haven't got quotes yet or anything. So yep. Oh, okay. Yep. Oh, Yes. Yep. Okay. Alright. Okay. That's perfect. I I have some time off soon, so I might actually book a couple of appointments and try to get those quotes or not quotes, but the yeah. The document like, the whatever it is I need from the dentist. Sorry. Yep. Okay. That sounds good. Thank you. Alright. Thank you so much. Alright. You too. Thank you. 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Katie speaking.\n\nChannel 0: Hi, Katie. It's Larissa from Legacy Financial. How are you going today?\n\nChannel 1: I'm good.\n\nChannel 0: Hold\n\nChannel 1: Thanks.\n\nChannel 0: on.\n\nChannel 1: How are you?\n\nChannel 0: You're really good. Thank you. I was just quickly touching base. Just wanted to follow on from the conversations that you had with my colleague, Madison, and and Amy with relation to, like, Compassionate Groundpoint.\n\nChannel 1: Oh, yes. Yes. Yes. Yep. I'm actually still I haven't actually, like, got a quote yet from my dentist, so I've been really busy.\n\nSo I'm still trying to organize that. So once I have because I need two separate quotes from well, that's what I was told. I'll need two separate quotes from, like, two separate dentists. And then, yeah, I can do I just forward do you know if I just forward the quote to you or, like\n\nChannel 0: So Compassionate Ground claims are a bit different\n\nChannel 1: oh,\n\nChannel 0: in\n\nChannel 1: okay.\n\nChannel 0: relation yeah. So this Compassionate Ground claims need to be claimed through the ATO. So it's actually,\n\nChannel 1: Oh,\n\nChannel 0: like,\n\nChannel 1: yes.\n\nChannel 0: you would\n\nChannel 1: Okay.\n\nChannel 0: log on yeah. You would log on to myGov, and it's a really intuitive step by step process through\n\nChannel 1: Yep.\n\nChannel 0: myGov that you can actually claim. Can I ask whose Superfund are you looking to claim out of? Is it from yours or from Robert?\n\nChannel 1: Yeah. No. It's from mine. Yep.\n\nChannel 0: Okay. So if\n\nChannel 1: I\n\nChannel 0: you're\n\nChannel 1: was\n\nChannel 0: looking\n\nChannel 1: just\n\nChannel 0: to claim an mhmm.\n\nChannel 1: oh, I was just gonna say, I think I originally was going to also get a click more out of my super for Robert, but I haven't even like I said, we haven't got quotes yet or anything. So\n\nChannel 0: No. That's okay. What what you need to do is you need, like, the the the evidence for going to your GP and and getting, like, the a medical care, like, confirmation\n\nChannel 1: yep.\n\nChannel 0: that the required. The dentist with obviously, they've had their own confirmation letter that, you know, this is the surgery is required, and then they have their quote. It's generally sufficient enough to be able to go and sit and get everything. So it's not that it's true quotes. It's that it's true doctors' confirmations.\n\nOne from, like, a GP and one from your dentist is acceptable. And\n\nChannel 1: Oh, okay. Yep.\n\nChannel 0: then submitting that, and it's just the evidence required. But the actual application, honestly, maybe five or ten minutes worth of work on online to do it. It's pretty\n\nChannel 1: Oh,\n\nChannel 0: quick, but I know getting all the documents is a painful part.\n\nChannel 1: Yes. Yep. Okay. Alright. Okay.\n\nThat's perfect. I I have some time off soon, so I might actually book a couple of appointments and try to get those quotes or not quotes, but the yeah. The document like, the whatever it is I need from the dentist.\n\nChannel 0: Yeah. No. That's okay.\n\nChannel 1: Sorry.\n\nChannel 0: Well, what I'll do is I will I'll send you an email on compassionate claims just so that way you have a bit of a step by step process to follow for the actual claims process. And that way, you can go a way to contact me if you have lost, confused, or anything else. You can either give me a call or flick an email after. Okay.\n\nChannel 1: Yep. Okay. That sounds good. Thank you.\n\nChannel 0: That's okay. I'll get that email out to you today.\n\nChannel 1: Alright. Thank you so much.\n\nChannel 0: That's okay,\n\nChannel 1: Alright.\n\nChannel 0: Katie. You have a good one.\n\nChannel 1: You too. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.031539831310510635},{"text":"Katie speaking.","start":2.32,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.02808888629078865}],"sentiment":"neutral","sentiment_score":0.029239201297362644,"channel":1,"num_words":3,"start":1.92,"end":3.1399999},{"sentences":[{"text":"Hi, Katie.","start":4.56,"end":5.12,"sentiment":"neutral","sentiment_score":0.19237298518419266},{"text":"It's Larissa from Legacy Financial.","start":5.12,"end":6.64,"sentiment":"neutral","sentiment_score":0.2203444540500641},{"text":"How are you going today?","start":6.64,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.2962506949901581}],"sentiment":"neutral","sentiment_score":0.24731014296412468,"channel":0,"num_words":12,"start":4.56,"end":7.7799997},{"sentences":[{"text":"I'm 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perfect.","start":158.775,"end":159.515,"sentiment":"positive","sentiment_score":0.364929735660553},{"text":"I I have some time off soon, so I might actually book a couple of appointments and try to get those quotes or not quotes, but the yeah.","start":159.575,"end":168.215,"sentiment":"neutral","sentiment_score":0.07106069275843245},{"text":"The document like, the whatever it is I need from the dentist.","start":168.215,"end":172.42001,"sentiment":"neutral","sentiment_score":0.006161012531568606}],"sentiment":"neutral","sentiment_score":0.06651169092704852,"channel":1,"num_words":42,"start":158.775,"end":172.42001},{"sentences":[{"text":"Yeah.","start":173.39,"end":173.79,"sentiment":"neutral","sentiment_score":-0.02172432839870453},{"text":"No.","start":173.79,"end":174.03,"sentiment":"neutral","sentiment_score":-0.07185471802949905},{"text":"That's okay.","start":174.03,"end":174.67,"sentiment":"neutral","sentiment_score":-0.0684871282428503}],"sentiment":"neutral","sentiment_score":-0.05763832572847605,"channel":0,"num_words":4,"start":173.39,"end":174.67},{"sentences":[{"text":"Sorry.","start":174.48001,"end":174.98001,"sentiment":"neutral","sentiment_score":-0.10893362015485764}],"sentiment":"neutral","sentiment_score":-0.10893362015485764,"channel":1,"num_words":1,"start":174.48001,"end":174.98001},{"sentences":[{"text":"Well, what I'll do is I will I'll send you an email on compassionate claims just so that way you have a bit of a step by step process to follow for the actual claims process.","start":174.67,"end":187.515,"sentiment":"neutral","sentiment_score":0.09572970003096594},{"text":"And that way, you can go a way to contact me if you have lost, confused, or anything else.","start":188.215,"end":192.455,"sentiment":"neutral","sentiment_score":0.06346129077045541},{"text":"You can either give me a call or flick an email after.","start":192.455,"end":194.55,"sentiment":"neutral","sentiment_score":0.05535410779217879},{"text":"Okay.","start":194.55,"end":195.05,"sentiment":"neutral","sentiment_score":0.11343812942504884}],"sentiment":"neutral","sentiment_score":0.07984884042183266,"channel":0,"num_words":68,"start":174.67,"end":195.05},{"sentences":[{"text":"Yep.","start":195.015,"end":195.515,"sentiment":"neutral","sentiment_score":0.12917813658714294},{"text":"Okay.","start":195.575,"end":196.055,"sentiment":"neutral","sentiment_score":0.23054808378219604},{"text":"That sounds good.","start":196.055,"end":196.775,"sentiment":"positive","sentiment_score":0.4782051146030426},{"text":"Thank you.","start":196.775,"end":197.43,"sentiment":"positive","sentiment_score":0.5640189945697784}],"sentiment":"positive","sentiment_score":0.41748279333114624,"channel":1,"num_words":7,"start":195.015,"end":197.43},{"sentences":[{"text":"That's okay.","start":197.91,"end":198.55,"sentiment":"positive","sentiment_score":0.34504368901252747},{"text":"I'll get that email out to you today.","start":198.55,"end":200.17,"sentiment":"neutral","sentiment_score":0.2839122712612152}],"sentiment":"neutral","sentiment_score":0.29613855481147766,"channel":0,"num_words":10,"start":197.91,"end":200.17},{"sentences":[{"text":"Alright.","start":200.39,"end":200.70999,"sentiment":"neutral","sentiment_score":0.32715633511543274},{"text":"Thank you so much.","start":200.70999,"end":201.76999,"sentiment":"positive","sentiment_score":0.5964570194482803}],"sentiment":"positive","sentiment_score":0.5425968825817108,"channel":1,"num_words":5,"start":200.39,"end":201.76999},{"sentences":[{"text":"That's okay,","start":202.38895,"end":202.94894,"sentiment":"positive","sentiment_score":0.3961111307144165}],"sentiment":"positive","sentiment_score":0.3961111307144165,"channel":0,"num_words":2,"start":202.38895,"end":202.94894},{"sentences":[{"text":"Alright.","start":202.79,"end":203.29,"sentiment":"positive","sentiment_score":0.3809962272644043}],"sentiment":"positive","sentiment_score":0.3809962272644043,"channel":1,"num_words":1,"start":202.79,"end":203.29},{"sentences":[{"text":"Katie.","start":202.94894,"end":203.06894,"sentiment":"positive","sentiment_score":0.3814771771430969},{"text":"You have a good one.","start":203.06894,"end":204.16895,"sentiment":"positive","sentiment_score":0.5339064359664917}],"sentiment":"positive","sentiment_score":0.5085015594959259,"channel":0,"num_words":6,"start":202.94894,"end":204.16895},{"sentences":[{"text":"You too.","start":204.23,"end":204.87,"sentiment":"positive","sentiment_score":0.47867022454738617},{"text":"Thank you.","start":204.87,"end":205.60999,"sentiment":"positive","sentiment_score":0.7894273400306702},{"text":"Bye.","start":205.90999,"end":206.40999,"sentiment":"neutral","sentiment_score":-0.0802980363368988}],"sentiment":"positive","sentiment_score":0.4911794185638428,"channel":1,"num_words":5,"start":204.23,"end":206.40999}]},"summary":{"result":"success","short":"Larissa from Legacy Financial is following up on conversations with the customer, who wants to get two separate quotes from two dentists. Larissa explains that Compdialate Ground claims require evidence from the dentist and that the customer needs to submit the evidence via online. She also offers to send an email with a step-by-step process for the claims process."},"intents":{"segments":[{"text":"The dentist with obviously, they've had their own confirmation letter that, you know, this is the surgery is required, and then they have their quote. It's generally sufficient enough to be able to go and sit and get everything. So it's not that it's true quotes. It's that it's true doctors' confirmations. One from, like, a GP and one from your dentist is acceptable. And Oh, okay.","start_word":310,"end_word":376,"intents":[{"intent":"Confirm request","confidence_score":0.00093066524}]},{"text":"then submitting that, and it's just the evidence required.","start_word":378,"end_word":386,"intents":[{"intent":"Submit evidence","confidence_score":0.51859504}]},{"text":"Well, what I'll do is I will I'll send you an email on compassionate claims just so that way you have a bit of a step by step process to follow for the actual claims process. And that way, you can go a way to contact me if you have lost, confused, or anything else. You can either give me a call or flick an email after. Okay.","start_word":472,"end_word":539,"intents":[{"intent":"Send email with instructions","confidence_score":0.00052433595}]}]},"sentiments":{"segments":[{"text":"Hello. Katie speaking. Hi, Katie. It's Larissa from Legacy Financial. How are you going today?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.19636547565460205},{"text":"I'm good. Hold Thanks.","start_word":15,"end_word":18,"sentiment":"positive","sentiment_score":0.5168195962905884},{"text":"on. How are you?","start_word":19,"end_word":22,"sentiment":"neutral","sentiment_score":0.2784280776977539},{"text":"You're really good. Thank you. I was just quickly touching base.","start_word":23,"end_word":33,"sentiment":"positive","sentiment_score":0.5300333499908447},{"text":"Just wanted to follow on from the conversations that you had with my colleague, Madison, and and Amy with relation to, like, Compassionate Groundpoint. Oh, yes. Yes. Yes. Yep. I'm actually still I haven't actually, like, got a quote yet from my dentist, so I've been really busy. So I'm still trying to organize that. So once I have because I need two separate quotes from well, that's what I was told. I'll need two separate quotes from, like, two separate dentists. And then, yeah, I can do I just forward do you know if I just forward the quote to you or, like So Compassionate Ground claims are a bit different oh, in okay. relation yeah. So this Compassionate Ground claims need to be claimed through the ATO. So it's actually, Oh, like, yes. you would Okay. log on yeah. You would log on to myGov, and it's a really intuitive step by step process through Yep. myGov that you can actually claim. Can I ask whose Superfund are you looking to claim out of? Is it from yours or from Robert? Yeah. No. It's from mine. Yep. Okay. So if I you're was looking just to claim an mhmm. oh, I was just gonna say, I think I originally was going to also get a click more out of my super for Robert, but I haven't even like I said, we haven't got quotes yet or anything. So No. That's okay. What what you need to do is you need, like, the the the evidence for going to your GP and and getting, like, the a medical care, like, confirmation yep. that the required. The dentist with obviously, they've had their own confirmation letter that, you know, this is the surgery is required, and then they have their quote. It's generally sufficient enough to be able to go and sit and get everything. So it's not that it's true quotes. It's that it's true doctors' confirmations. One from, like, a GP and one from your dentist is acceptable. And Oh, okay. Yep. then submitting that, and it's just the evidence required. But the actual application, honestly, maybe five or ten minutes worth of work on online to do it. It's pretty Oh, quick, but I know getting all the documents is a painful part. Yes. Yep. Okay. Alright. Okay.","start_word":34,"end_word":424,"sentiment":"neutral","sentiment_score":-0.006623396532052695},{"text":"That's perfect.","start_word":425,"end_word":426,"sentiment":"positive","sentiment_score":0.3655145466327667},{"text":"I I have some time off soon, so I might actually book a couple of appointments and try to get those quotes or not quotes, but the yeah. The document like, the whatever it is I need from the dentist. Yeah. No. That's okay. Sorry. Well, what I'll do is I will I'll send you an email on compassionate claims just so that way you have a bit of a step by step process to follow for the actual claims process. And that way, you can go a way to contact me if you have lost, confused, or anything else. You can either give me a call or flick an email after. Okay. Yep. Okay.","start_word":427,"end_word":541,"sentiment":"neutral","sentiment_score":0.059692058712244034},{"text":"That sounds good. Thank you. That's okay.","start_word":542,"end_word":548,"sentiment":"positive","sentiment_score":0.4394328594207764},{"text":"I'll get that email out to you today. Alright.","start_word":549,"end_word":557,"sentiment":"neutral","sentiment_score":0.2946099638938904},{"text":"Thank you so much. That's okay, Alright. Katie. You have a good one. You too. Thank you. Bye.","start_word":558,"end_word":575,"sentiment":"positive","sentiment_score":0.5127063675059212}],"average":{"sentiment":"neutral","sentiment_score":0.061080463186102246}}}}