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Thank thank you. Nice to have you on the line, and just give me a minute or two. Let me just go over to your account and check why it's showing 17989. Okay? Bear with me. Thank you. Thank you so much for patiently waiting on the line, Harrison. Alright. So I was able to review the account, and evidently, it was a incorrect billing. Because I could see in here that it generated two months. Reason why it's 179 some change. It's over March and April. So I've already rectified it. It should be for this month covering thirty days, April 1 till the end. So it's only $89.95. As usual, your plan to your Internet and the rectified invoice for your reference sent out as well. Kindly check to your email. Okay? I just sent it minutes ago. Mm-mm. It's $89.95. You're welcome. It's my pleasure. And, again, we I'm sorry for this confusion caused, and we really appreciate your call in reference with this to immediately resolve this issue. Anything else that I may help you? Alright. You're most welcome, and please have a good one and be safe. Thank you. 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morning. Thank you so much for calling your two accounts. How may I help you today? Oh, sure. Just let me go ahead and pull up your account.\n\nMay I have your phone number and your name? Thank thank you. Nice to have you on the line, and just give me a minute or two. Let me just go over to your account and check why it's showing 17989. Okay?\n\nBear with me. Thank you. Thank you so much for patiently waiting on the line, Harrison. Alright. So I was able to review the account, and evidently, it was a incorrect billing.\n\nBecause I could see in here that it generated two months. Reason why it's 179 some change. It's over March and April. So I've already rectified it. It should be for this month covering thirty days, April 1 till the end.\n\nSo it's only $89.95. As usual, your plan to your Internet and the rectified invoice for your reference sent out as well. Kindly check to your email. Okay? I just sent it minutes ago.\n\nMm-mm. It's $89.95. You're welcome. It's my pleasure. And, again, we I'm sorry for this confusion caused, and we really appreciate your call in reference with this to immediately resolve this issue.\n\nAnything else that I may help you? Alright. You're most welcome, and please have a good one and be safe. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.64,"end":1.36,"sentiment":"neutral","sentiment_score":0.32408861815929413},{"text":"Thank you so much for calling your two accounts.","start":1.36,"end":3.78,"sentiment":"positive","sentiment_score":0.5958932704395719},{"text":"How may I help you today?","start":3.84,"end":5.06,"sentiment":"positive","sentiment_score":0.46513445178667706},{"text":"Oh, sure.","start":19.965,"end":20.765,"sentiment":"neutral","sentiment_score":0.010764510836452246},{"text":"Just let me go ahead and pull up your account.","start":20.765,"end":23.345,"sentiment":"neutral","sentiment_score":0.025220990553498267}],"sentiment":"neutral","sentiment_score":0.31295732097250634,"num_words":29,"start":0.64,"end":23.345},{"sentences":[{"text":"May I have your phone number and your name?","start":23.404999,"end":35.87,"sentiment":"neutral","sentiment_score":0.014418147400849395},{"text":"Thank thank 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Harrison.","start":236.11,"end":239.385,"sentiment":"positive","sentiment_score":0.42427612163803796},{"text":"Alright.","start":240.965,"end":241.44499,"sentiment":"neutral","sentiment_score":0.03783402591943741},{"text":"So I was able to review the account, and evidently, it was a incorrect billing.","start":241.44499,"end":247.865,"sentiment":"neutral","sentiment_score":-0.11288045371572177}],"sentiment":"neutral","sentiment_score":0.11742838635109365,"num_words":32,"start":52.535,"end":247.865},{"sentences":[{"text":"Because I could see in here that it generated two months.","start":248.245,"end":252.25,"sentiment":"neutral","sentiment_score":-0.1443710455840284},{"text":"Reason why it's 179 some change.","start":252.25,"end":255.63,"sentiment":"neutral","sentiment_score":-0.11241943016648293},{"text":"It's over March and April.","start":256.17,"end":257.77,"sentiment":"neutral","sentiment_score":-0.03948702849447727},{"text":"So I've already rectified 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I've just I've just got a new invoice, and I'm just trying to work out why this one's so expensive compared to all my other ones. What should I give you? Invoice number or my details? What do you need?\n\nYep. My phone number is 045 222-5953. And my name is Harrison Powell, p o w e, l l. No problem. Thank you.\n\nThat's okay. Yeah. Yes. Perfect. Okay.\n\nPerfect. I'll check now. Yeah. Perfect. That's come through.\n\nThank you very much. I appreciate your help. No. That's that's all for today. So just yep.\n\nPerfect. That's all come through. Thank you so much. I yeah. Appreciate your help.\n\nCheers. Thank you. 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Thank you so much for calling your two accounts. How may I help you today?\n\nChannel 1: Hi. I've just I've just got a new invoice, and I'm just trying to work out why this one's so expensive compared to all my other ones. What should I give you? Invoice number or my details? What do you need?\n\nChannel 0: Oh, sure. Just let me go ahead and pull up your account. May I have your phone\n\nChannel 1: Yep.\n\nChannel 0: number\n\nChannel 1: My phone number is 045\n\nChannel 0: and\n\nChannel 1: 222-5953.\n\nChannel 0: your\n\nChannel 1: And\n\nChannel 0: name?\n\nChannel 1: my name is Harrison Powell,\n\nChannel 0: Thank\n\nChannel 1: p o w e, l l.\n\nChannel 0: thank you. Nice to have you on the line, and just give me a minute or two. Let me just go over to your account and check why it's showing 17989. Okay? Bear with me.\n\nChannel 1: No problem. Thank you.\n\nChannel 0: Thank you. Thank you so much for patiently waiting on the line, Harrison.\n\nChannel 1: That's okay.\n\nChannel 0: Alright. So I was able to review the account, and evidently, it was a incorrect billing. Because I could see in here that it generated two months. Reason why it's 179 some change.\n\nChannel 1: Yeah.\n\nChannel 0: It's over March and April. So I've already rectified it. It should be for this month covering thirty days, April 1 till the end. So it's only $89.95. As usual, your plan to your\n\nChannel 1: Yes.\n\nChannel 0: Internet and the rectified invoice for your reference sent out as well. Kindly check to your email. Okay? I just\n\nChannel 1: Perfect.\n\nChannel 0: sent it minutes ago.\n\nChannel 1: Okay. Perfect. I'll check now.\n\nChannel 0: Mm-mm. It's $89.95.\n\nChannel 1: Yeah. Perfect. That's come through. Thank you very much. I appreciate your help.\n\nChannel 0: You're welcome. It's my pleasure. And, again, we I'm sorry for this confusion caused, and we really appreciate your call in reference with this to immediately resolve this issue. Anything else that I may help you?\n\nChannel 1: No. That's that's all for today.\n\nChannel 0: Alright.\n\nChannel 1: So just yep. Perfect. That's all come through. Thank you so much. I yeah.\n\nAppreciate your help.\n\nChannel 0: You're most welcome, and please have a good one and be safe.\n\nChannel 1: Cheers. Thank you.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.64,"end":1.36,"sentiment":"neutral","sentiment_score":0.32408861815929413},{"text":"Thank you so much for calling your two accounts.","start":1.36,"end":3.78,"sentiment":"positive","sentiment_score":0.5958932704395719},{"text":"How may I help you today?","start":3.84,"end":5.06,"sentiment":"positive","sentiment_score":0.46513445178667706}],"sentiment":"positive","sentiment_score":0.517766081234988,"channel":0,"num_words":17,"start":0.64,"end":5.06},{"sentences":[{"text":"Hi.","start":6.16,"end":6.48,"sentiment":"neutral","sentiment_score":-0.03475195914506912},{"text":"I've just I've just got a new invoice, and I'm just trying to work out why this one's so expensive compared to all my other ones.","start":6.48,"end":14.535,"sentiment":"neutral","sentiment_score":-0.2110279337144815},{"text":"What should I give 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yeah.","start":315.77002,"end":316.65,"sentiment":"positive","sentiment_score":0.3464747220277786}],"sentiment":"positive","sentiment_score":0.353136024836983,"channel":1,"num_words":14,"start":312.025,"end":316.65},{"sentences":[{"text":"Appreciate your help.","start":316.65,"end":317.63,"sentiment":"positive","sentiment_score":0.5071912109851837}],"sentiment":"positive","sentiment_score":0.5071912109851837,"channel":1,"num_words":3,"start":316.65,"end":317.63},{"sentences":[{"text":"You're most welcome, and please have a good one and be safe.","start":317.85294,"end":322.03293,"sentiment":"positive","sentiment_score":0.5177924012144407}],"sentiment":"positive","sentiment_score":0.5177924012144407,"channel":0,"num_words":12,"start":317.85294,"end":322.03293},{"sentences":[{"text":"Cheers.","start":322.65,"end":322.97,"sentiment":"positive","sentiment_score":0.38849514722824097},{"text":"Thank you.","start":322.97,"end":323.71002,"sentiment":"positive","sentiment_score":0.35384051501750946}],"sentiment":"positive","sentiment_score":0.3653920590877533,"channel":1,"num_words":3,"start":322.65,"end":323.71002},{"sentences":[{"text":"Thank you.","start":323.61295,"end":324.33295,"sentiment":"neutral","sentiment_score":0.32956960797309875}],"sentiment":"neutral","sentiment_score":0.32956960797309875,"channel":0,"num_words":2,"start":323.61295,"end":324.33295},{"sentences":[{"text":"Bye.","start":324.01,"end":324.51,"sentiment":"neutral","sentiment_score":0.20069649815559387}],"sentiment":"neutral","sentiment_score":0.20069649815559387,"channel":1,"num_words":1,"start":324.01,"end":324.51},{"sentences":[{"text":"Bye.","start":324.33295,"end":324.83295,"sentiment":"neutral","sentiment_score":0.11138492822647096}],"sentiment":"neutral","sentiment_score":0.11138492822647096,"channel":0,"num_words":1,"start":324.33295,"end":324.83295}]},"summary":{"result":"success","short":"The customer calls to inquire about a high billing rate on their account. The agent reviews the account and discovers that the billing was generated for a month instead of thirty days. The agent apologizes for the confusion and confirms that the customer's plan is covered for thirty days. The call ends with the agent thanking the customer for their call and wishing them a good day."},"intents":{"segments":[{"text":"I've just I've just got a new invoice, and I'm just trying to work out why this one's so expensive compared to all my other ones. What should I give you?","start_word":18,"end_word":48,"intents":[{"intent":"Determine reason for cost discrepancy","confidence_score":0.0000016742443}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.3293856978416443},{"text":"Thank you so much for calling your two accounts. How may I help you today?","start_word":2,"end_word":16,"sentiment":"positive","sentiment_score":0.535941481590271},{"text":"Hi. I've just I've just got a new invoice, and I'm just trying to work out why this one's so expensive compared to all my other ones. What should I give you? Invoice number or my details? What do you need? Oh, sure. Just let me go ahead and pull up your account. May I have your phone Yep. number My phone number is 045 and 222-5953. your And name? my name is Harrison Powell, Thank p o w e, l l. thank you.","start_word":17,"end_word":100,"sentiment":"neutral","sentiment_score":-0.045455776154994965},{"text":"Nice to have you on the line, and just give me a minute or two.","start_word":101,"end_word":115,"sentiment":"positive","sentiment_score":0.3842613101005554},{"text":"Let me just go over to your account and check why it's showing 17989. Okay? Bear with me. No problem. Thank you.","start_word":116,"end_word":137,"sentiment":"neutral","sentiment_score":0.09959672391414642},{"text":"Thank you. Thank you so much for patiently waiting on the line, Harrison.","start_word":138,"end_word":150,"sentiment":"positive","sentiment_score":0.41352301836013794},{"text":"That's okay. Alright. So I was able to review the account, and evidently, it was a incorrect billing. Because I could see in here that it generated two months. Reason why it's 179 some change. Yeah. It's over March and April. So I've already rectified it. It should be for this month covering thirty days, April 1 till the end. So it's only $89.95. As usual, your plan to your Yes. Internet and the rectified invoice for your reference sent out as well. Kindly check to your email. Okay? I just Perfect. sent it minutes ago. Okay. Perfect. I'll check now. Mm-mm. It's $89.95. Yeah. Perfect. That's come through.","start_word":151,"end_word":259,"sentiment":"neutral","sentiment_score":0.0009858651319518683},{"text":"Thank you very much. I appreciate your help.","start_word":260,"end_word":267,"sentiment":"positive","sentiment_score":0.3924045264720917},{"text":"You're welcome.","start_word":268,"end_word":269,"sentiment":"neutral","sentiment_score":0.28572437167167664},{"text":"It's my pleasure.","start_word":270,"end_word":272,"sentiment":"positive","sentiment_score":0.36473196744918823},{"text":"And, again, we I'm sorry for this confusion caused, and we really appreciate your call in reference with this to immediately resolve this issue. Anything else that I may help you? No. That's that's all for today. Alright. So just yep.","start_word":273,"end_word":313,"sentiment":"neutral","sentiment_score":0.09331905841827393},{"text":"Perfect. That's all come through. Thank you so much. I yeah. Appreciate your help. You're most welcome, and please have a good one and be safe. Cheers. Thank you.","start_word":314,"end_word":342,"sentiment":"positive","sentiment_score":0.45212289690971375},{"text":"Thank you. Bye. Bye.","start_word":343,"end_word":346,"sentiment":"neutral","sentiment_score":0.22477753460407257}],"average":{"sentiment":"neutral","sentiment_score":0.11285068937477068}}}}