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Welcome to Taney speaking with Paydow.\n\nChannel 0: Yes. Good morning. I'm looking for James Brown.\n\nChannel 1: I think he's just in a meeting at the moment. Sorry. He I'll just check his calendar. Give me a second. Sorry.\n\nIt's taking its time. Yeah. No. He is in a meeting at the moment.\n\nChannel 0: Mhmm.\n\nChannel 1: That's that's all. Oh, that's going most of the morning, so not until, yeah, after twelve. Can\n\nChannel 0: Right.\n\nChannel 1: I get some details and get him to give you a call? Or\n\nChannel 0: Maybe I'll just drop an email to him. Thank you.\n\nChannel 1: okay. Alright. Thanks. Bye.\n\nChannel 0: Mhmm. 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after twelve.","start":45.405,"end":50.385,"sentiment":"neutral","sentiment_score":-0.08185212371441034},{"text":"Can","start":50.765,"end":51.165,"sentiment":"neutral","sentiment_score":0.03538849577307701}],"sentiment":"neutral","sentiment_score":-0.08176069246495471,"channel":1,"num_words":17,"start":44.364998,"end":51.165},{"sentences":[{"text":"Right.","start":51.105,"end":51.605,"sentiment":"neutral","sentiment_score":0.053483739495277405}],"sentiment":"neutral","sentiment_score":0.053483739495277405,"channel":0,"num_words":1,"start":51.105,"end":51.605},{"sentences":[{"text":"I get some details and get him to give you a call?","start":51.165,"end":53.565,"sentiment":"neutral","sentiment_score":0.04960963316261768},{"text":"Or","start":53.565,"end":54.065,"sentiment":"neutral","sentiment_score":0.0357360914349556}],"sentiment":"neutral","sentiment_score":0.04854243764510521,"channel":1,"num_words":13,"start":51.165,"end":54.065},{"sentences":[{"text":"Maybe I'll just drop an 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customer calls Taney looking for James Brown, but he is in a meeting. The customer decides to check his calendar and decides to send an email instead. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"He I'll just check his calendar. Give me a second.","start_word":27,"end_word":36,"intents":[{"intent":"Check calendar","confidence_score":0.14709966}]},{"text":"I get some details and get him to give you a call? Or Maybe I'll just drop an email to him. Thank you. okay.","start_word":71,"end_word":94,"intents":[{"intent":"Get details","confidence_score":0.5025334},{"intent":"Drop an email","confidence_score":0.24760005}]}]},"sentiments":{"segments":[{"text":"Good morning. Welcome to Taney speaking with Paydow.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.4730195999145508},{"text":"Yes.","start_word":8,"end_word":8,"sentiment":"neutral","sentiment_score":0.28205734491348267},{"text":"Good morning.","start_word":9,"end_word":10,"sentiment":"positive","sentiment_score":0.3358573615550995},{"text":"I'm looking for James Brown. I think he's just in a meeting at the moment. Sorry. He I'll just check his calendar. Give me a second. Sorry. It's taking its time. Yeah. No. He is in a meeting at the moment. Mhmm. That's that's all. Oh, that's going most of the morning, so not until, yeah, after twelve. Can Right. I get some details and get him to give you a call? Or Maybe I'll just drop an email to him.","start_word":11,"end_word":91,"sentiment":"neutral","sentiment_score":-0.054098837077617645},{"text":"Thank you.","start_word":92,"end_word":93,"sentiment":"positive","sentiment_score":0.3934405446052551},{"text":"okay. 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