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Marita speaking. Yes. Just I might be able to help you. How can I help you, Andrew? Just to pass a message on to the right person. Yep. That's okay. Yeah. No. That's fine. Not a problem. So if you shoot an email to us at info@BaysideTechnologies.com.au, What we do is if if there's any new products that we have or we're interested in something, I'll send it to our technicians to have a look at. And if they're interested, they'll contact you, but we also keep it there as a resource. So if we need you know, we're looking at that sort of platform or whatever, then we'd definitely contact you from our email file. Well, you you're speaking to a director now, so you can direct it to me. So it's Merita, m e r I t a. Yep. No worries. That's okay. Not a problem at all. Thank you for that. Thank you. You too. 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Marita speaking. Yes. Just I might be able to help you. How can I help you, Andrew?\n\nJust to pass a message on to the right person. Yep. That's okay. Yeah. No.\n\nThat's fine. Not a problem. So if you shoot an email to us at info@BaysideTechnologies.com.au, What we do is if if there's any new products that we have or we're interested in something, I'll send it to our technicians to have a look at. And if they're interested, they'll contact you, but we also keep it there as a resource. So if we need you know, we're looking at that sort of platform or whatever, then we'd definitely contact you from our email file.\n\nWell, you you're speaking to a director now, so you can direct it to me. So it's Merita, m e r I t a. Yep. No worries. That's okay.\n\nNot a problem at all. Thank you for that. Thank you. You too. 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too.","start":100.184875,"end":100.74487,"sentiment":"neutral","sentiment_score":0.21533747762441635},{"text":"Bye bye.","start":100.74487,"end":101.40488,"sentiment":"neutral","sentiment_score":0.1314609758555889}],"sentiment":"neutral","sentiment_score":0.19773226529359816,"channel":1,"num_words":5,"start":99.784874,"end":101.40488}]},"summary":{"result":"success","short":"The customer, Andrew, is trying to get in touch with the IT department and is directed to the representative, Marissa, by email. Marissa explains that they are interested in their cybersecurity platform and will send information to technicians if they find anything new or if they are interested. Andrew thanks Marissa and asks if there is anyone specific he should address it to, to which Marissa responds that she is the director and she can direct him to her."},"intents":{"segments":[{"text":"Just I might be able to help you. How can I help you, Andrew?","start_word":26,"end_word":39,"intents":[{"intent":"Request help","confidence_score":0.0050114496}]},{"text":"So if you shoot an email to us at info@BaysideTechnologies.com.au, What we Yeah.","start_word":91,"end_word":103,"intents":[{"intent":"Send email","confidence_score":0.6517303}]},{"text":"Any chance or what I should address it to the company itself, or is there anyone specific that I should address it Well, you you're speaking to a director now, so you can direct it to me. So it's Merita, to?","start_word":173,"end_word":213,"intents":[{"intent":"Address it department","confidence_score":0.024032468}]},{"text":"So it's Merita, to? m e r I t a. Alright. Thank you, Marissa. Yeah. I'm Yep. you know what? I I'm I'm going to send it right now so that, you guys can check us out. I really appreciate No your worries.","start_word":210,"end_word":252,"intents":[{"intent":"Reassure director","confidence_score":0.000011456517}]},{"text":"Thank you for that. Yeah.","start_word":261,"end_word":265,"intents":[{"intent":"Express gratitude","confidence_score":0.39235264}]}]},"sentiments":{"segments":[{"text":"Technologies. Marita speaking. Oh, hi. Yes. I was my name is Andrew, and I was actually trying to get a hold of the IT department. Yes. Just I might be able to help you. How can I help you, Andrew? Just Oh, to pass yeah. a message We're on to the right person. Yep. oh, thank you. Yeah. We're actually trying to present our cybersecurity platform, And I was trying to get a hold of them, but, well, I I got you. That's okay. Yeah. No. That's fine. Not a problem. So if you shoot an email to us at info@BaysideTechnologies.com.au, What we Yeah. do is if if there's any new products that we have or we're interested in something, I'll send it to our technicians to have a look at. And if they're interested, they'll contact you, but we also keep it there as a resource. So if we need you know, we're looking at that sort of platform or whatever, then we'd definitely contact you from our email file. Oh, gotcha. Any chance or what I should address it to the company itself, or is there anyone specific that I should address it Well, you you're speaking to a director now, so you can direct it to me. So it's Merita, to? m e r I t a. Alright. Thank you, Marissa. Yeah. I'm Yep. you know what? I I'm I'm going to send it right now so that, you guys can check us out. I really appreciate No your worries. assistance. That's okay.","start_word":0,"end_word":255,"sentiment":"neutral","sentiment_score":0.08155575394630432},{"text":"Not a problem at all. Thank you for that.","start_word":256,"end_word":264,"sentiment":"positive","sentiment_score":0.4251592755317688},{"text":"Yeah.","start_word":265,"end_word":265,"sentiment":"neutral","sentiment_score":0.3158875107765198},{"text":"Take care.","start_word":266,"end_word":267,"sentiment":"positive","sentiment_score":0.36905190348625183},{"text":"Bye Thank bye. you. You too. Bye bye.","start_word":268,"end_word":275,"sentiment":"neutral","sentiment_score":0.2456347644329071}],"average":{"sentiment":"neutral","sentiment_score":0.10079303923107329}}}}