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Hello. I'm, yeah, I'm trying to set up the router, but, it was not connecting. But I think it started to connect now. Just just a I'm having a look.\n\nSorry. You know, I I called you and it because it wasn't working, but now it yeah. What's the oh, I'm this is I'm calling for Projeet car, p r o j. Yeah. New.\n\nYeah. So we went out and bought a network, you know, a Netgear Wi Fi six router, and we were we were not sure that this is gonna work because it you know, I put in all the the correct credentials and it yeah. But it looks like it's working now. It's oh, okay. Okay.\n\nSo yeah. Fantastic then. Thank you. Thank you. Okay.\n\nOkay. 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HR tech support.\n\nChannel 1: Yeah. Hello. I'm, yeah, I'm trying to set up the router, but, it was not connecting. But I think it started to connect now. Just just a I'm having a look.\n\nSorry. You know, I I called you and it because it wasn't working, but now it yeah.\n\nChannel 0: Now it's working. What's the name?\n\nChannel 1: What's the\n\nChannel 0: Who am I speaking to?\n\nChannel 1: oh, I'm this is I'm calling for Projeet car, p r\n\nChannel 0: Oh,\n\nChannel 1: o\n\nChannel 0: yeah. Yeah.\n\nChannel 1: j.\n\nChannel 0: Got it. Got it. Got it. Yeah. Yeah.\n\nGot your name.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: New. Yeah. So we went out and bought a network, you know, a Netgear Wi Fi six router,\n\nChannel 0: Yep.\n\nChannel 1: and we were we were not sure that this is gonna work because it you know, I put in all the the correct credentials and it yeah. But it looks like it's working now.\n\nChannel 0: Yeah. Yeah. 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Thank\n\nChannel 1: Okay.\n\nChannel 0: you.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.9,"sentiment":"neutral","sentiment_score":0.3068936914205551},{"text":"HR tech support.","start":0.9499999,"end":1.86,"sentiment":"neutral","sentiment_score":0.10975383967161179}],"sentiment":"neutral","sentiment_score":0.1886097803711891,"channel":0,"num_words":5,"start":0.24,"end":1.86},{"sentences":[{"text":"Yeah.","start":2.6399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.07561150193214417},{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.04103632643818855},{"text":"I'm, yeah, I'm trying to set up the router, but, it was not connecting.","start":3.9199998,"end":9.84,"sentiment":"neutral","sentiment_score":-0.01218181143381766},{"text":"But I think it started to connect 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bye.","start":56.825,"end":57.485,"sentiment":"neutral","sentiment_score":0.17437855899333954}],"sentiment":"neutral","sentiment_score":0.17437855899333954,"channel":0,"num_words":2,"start":56.825,"end":57.485}]},"summary":{"result":"success","short":"The customer is calling HR tech support because their router is not connecting. The agent asks for the customer's name and explains that they bought a router and were unsure if it will work. The agent reassures the customer and they end the call."},"intents":{"segments":[{"text":"I'm, yeah, I'm trying to set up the router, but, it was not connecting. But I think it started to connect now. Just just a I'm having a look. Sorry.","start_word":7,"end_word":36,"intents":[{"intent":"Set up router","confidence_score":0.509241},{"intent":"Check router connection","confidence_score":0.050319154}]},{"text":"What's the name? What's the Who am I speaking to?","start_word":56,"end_word":65,"intents":[{"intent":"Provide name","confidence_score":0.23505081}]},{"text":"So we went out and bought a network, you know, a Netgear Wi Fi six router, Yep. and we were we were not sure that this is gonna work because it you know, I put in all the the correct credentials and it yeah. But it looks like it's working now.","start_word":97,"end_word":147,"intents":[{"intent":"Confirm router status","confidence_score":0.03927307}]},{"text":"So we went out and bought a network, you know, a Netgear Wi Fi six router, Yep. and we were we were not sure that this is gonna work because it you know, I put in all the the correct credentials and it yeah. But it looks like it's working now. Yeah.","start_word":97,"end_word":148,"intents":[{"intent":"Confirm router functionality","confidence_score":0.51131463}]},{"text":"you. Have a good Okay. day.","start_word":171,"end_word":176,"intents":[{"intent":"End conversation","confidence_score":0.29194048}]}]},"sentiments":{"segments":[{"text":"Good afternoon. HR tech support. Yeah. Hello. I'm, yeah, I'm trying to set up the router, but, it was not connecting. But I think it started to connect now. Just just a I'm having a look. Sorry. You know, I I called you and it because it wasn't working, but now it yeah. Now it's working. What's the name? What's the Who am I speaking to? oh, I'm this is I'm calling for Projeet car, p r Oh, o yeah. Yeah. j. Got it. Got it. Got it. Yeah. Yeah. Got your name. Yeah. Yeah. New. Yeah. So we went out and bought a network, you know, a Netgear Wi Fi six router, Yep. and we were we were not sure that this is gonna work because it you know, I put in all the the correct credentials and it yeah. But it looks like it's working now. Yeah. Yeah. I can It's see you're online now. oh, okay. Okay. So yeah.","start_word":0,"end_word":161,"sentiment":"neutral","sentiment_score":0.05802357569336891},{"text":"Yes, Fantastic sir. then. Thank you. Thank No worries. you. Have a good Okay. day. Thank Okay. you.","start_word":162,"end_word":179,"sentiment":"positive","sentiment_score":0.473226934671402},{"text":"Bye. Bye bye.","start_word":180,"end_word":182,"sentiment":"neutral","sentiment_score":0.228241965174675}],"average":{"sentiment":"neutral","sentiment_score":0.10550757863677244}}}}