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I was a bit confused because the moment I dialed it, it just came up with a man's voice saying, I'll see if this person's available. And it went silent for, like, fifteen seconds and said, they're not available. Can you leave a message? And then hung up, and I was like, what in the world is that? Yeah. Yeah. It was like an automated service. I was like, is this a work or something? It must be quite fancy. But that's the beauty of the system, though. We can text and we can play phone tag, and we get each other eventually. Awesome. How are you going for time today? Perfect. I can imagine. Cool. Yeah. Yeah. Yeah. And that's one of the things that we're gonna do is just put it into bite sized chunks because we can't build Roam in a day. So we'll just take it one step at a time. And if we can build that stable base, like I was saying, we've got a few things we can do over the years. So today, the main thing I wanted to talk about is trying to just formulate some very specific goals with you and get a bit of a short, medium, long term direction together. Besides that, we're gonna go through a brief risk profile questionnaire just so I can be very careful with how I invest things, whether it's superannuation or elsewhere. And then just a few questions from the details that you provided to Jordan. So thank you very much for going through that with her. Yes. Alright. Awesome. I appreciate that. I'll definitely pass on the the feedback. Thank you for that, Trish. So where I would like to begin with is just a quick little tidy up on our end. We have sent you after your last call a bit of a welcome email with our financial services guide and overview services guide. So just a quick kind of recap on from our first conversation. That's all of our licensing details, complaints procedure, how we can and can't give advice, bit more information about the company and who you'll be working with. K? So that's yours to keep. If you have any questions about us, just feel free to ask away. But I've kind of been doing this for just coming on twelve years now. I've been advising for a while. I took a few years to train advisers and go through their traineeships and train them in there. And I've just spent the last twelve months kind of jumping back on to join OutView and give holistic advice to clients because I kind of miss being on the phone talking to people like you. So it's been a fun decade, but I do appreciate the chance to see if I can help you. Absolutely. So let's get started with a few important parts. When it comes to those goals, so, obviously, you're going through the property settlement at the moment. We were kind of talking a little bit initially in that first conversation about where that might land in terms of splitting super and properties and so on. Do you think it'll end up to a point where it's just do you have any indication of what might happen with the property side of things? Yep. Yep. Yeah. Yep. Right. Yeah. Yeah. Bit of a shock, I can imagine. Yeah. Yeah. Wow. Yeah. Oh, jeez. Yeah. Yeah. Yeah. Yeah. It's important. Yeah. Okay. So a couple of questions then. Before the property value, what's the next steps health wise? Is that kind of episode over? Is there ongoing treatment to go through? Yeah. Yeah. Yeah. Yeah. Yeah. And at the end of the day, that's what it was. Like, it's simple enough to say it was just that episode, but that was a culmination of about six to eight different things all hitting you at once. Yep. Yeah. Exactly right. Exactly right. And I'll try and keep our part of it as straightforward as possible because when you're dealing with three, four, five different groups, that's a lot of time. It's a lot of energy. So yeah. Yeah. Yeah. So let's break this down into some sizable chunks for a moment. You just mentioned before the the beneficiaries for the superannuation. Have you decided who that's going to? Is it just being split between the two sons fifty fifty? Yep. Okay. So that one's nice and easy. When it comes to the access to super, one of the things that I'm gonna be looking at for you is you've reached your preservation age so you can start a transition to retirement pension, which you mentioned to Jordan possibly doing some salary sacrifice of 100 a fortnight. And one of my ideas is you can access up to 10% of your super. So we can do a little bit of a what we call a recontribution where you pull a bit out, put it back in again, minimize your tax, and boost up your super, but it does let you get up to 10% out. So if you do need that recorder commutax withdrawal, where you say, okay. I I need that 10 to 20. It can come out too. So there's options, and that's one of the things I'll be doing is just kind of transitioning the super over so that we can if you don't need it, it's just gonna keep growing a little bit quicker. But if you do need it, there's a bit of access to small amount there. Does that make sense? Yep. Okay. Now before you commit to that, let's say you get 400,000 from the property settlement. A, what are we thinking of doing with that amount of cash potentially? And and then b, what are we gonna do with the cash flow that you you do have? Is it just gonna go into super, or do you have a few things that you'd like to save up for? Maybe build that savings buffer a little bit. Okay. K. For to sort of pass on to the boys or to help them at the moment? Yep. Okay. Okay. So that clears things up a little bit. Let's say you do get that 400,000. How much would a duplex or a townhouse cost? Yep. Okay. 800,000 for a property. So what if we did just property settlements might take a little bit of time. What if you put 100 a fortnight into savings and a 100 and fortnight into super? Would that be okay, or do you have a little bit extra that you could put into savings? You're just trying to get everything in essence on b. That might be prudent because I don't want to put too much into, for example, super investment, and then you do need it for, like, legal bills and so on. So let's make sure that you're getting everything into savings till you get through this period because that's kind of the emergency. Once you've gotten the settlement done and you've got a lump sum, we can readjust. So just for the next twelve months or maybe a little bit less, we'll we'll just keep it going into savings. I'll put in that we'll do maybe a 149 into super, but I'll calculate this transition pension for you, that recontribution I was talking about. So that's what I wanted to look at with you as well. So the only issue that you've got is you've got the insurances attached to Australian Super, but the bulk of your funds into Australian Retirement Trust. Now you did mention that you kind of want a bit of life insurance, but you've got a tiny bit of life TBD and income protection attached, and you're at a positional age where you can't really get a replacement policy. So if you wanted to kind of shop around, you can't really get that cover in place. So I wanted to just through with you. $5,000 worth of total disability cover, do you value having that? Is that something that you're like, well, I wanna make sure I've got this insurance kept in place even if it's 5,000? So you've got $9,000 worth of life insurance left in Australian Super. They've slowly been trimming it down over the years. Well, that's what I'm gonna do as part of this process is I'm gonna compare them, and I'm gonna at our view, we can look at everybody. So I'm going to do a full comparison of the market and see who's the best for your your age group as well. Now what do you think about $9,000 worth of life insurance that you have? Increase. Okay. Now let's say you do get a bit of a mortgage. You may get a little bit of an expensive policy just based on age and possibly health. So I've got to be careful not to have too much coming out in fees. So do you have a bit of an amount in mind? Let's say the future mortgage is 400,000. 400,000 might be a bit expensive. Have you got some ideas of what the purpose for it would be? Would it be to cover that future mortgage or just give something to the kit? Okay. So what I'll do is we like to keep it below about 30% of your contributions as a price just to make sure the super can still grow. So I'll put a bit of an affordability cap on there, and we'll see how much we can get you. And what I'll do is I will literally just do a quote across the entire insurance landscape from everybody and see who'll give you the best deal. Okay? For the TPD cover, do you remember what that one does? K. So that's total disability. So it's like you haven't passed away, but you can never work again. They will give you a lump sum of $5,000. It's not No. It's not. And I can't really get you, like, more or new cover, but do you value having that 5,000 there? What are your thoughts? Well, it's not that expensive for the amount that it is. It's just very little. That's all. So what I'm saying is you may be in a position where you may have to keep a little bit of money in Australian Super to keep the insurances going and putting the most of it into one super fund, but it may not be worth putting everything into Australian super, if that makes sense. So if there's, I think, 28,000 in there at the moment, you may need to keep 10,000 in there, and then you're kind of free with the rest of it. Yep. Perfect. So they do have expiry ages where it may actually expire in the next couple of years. For the time being, for the cost that it is, it's pretty cheap, so you may as well keep it in place. The only disadvantage is that you'd be paying about $78 per year for that Australian super account. K. So I will do the calculations, make sure you're gonna be in a better position, but that's probably the only drawback I can see. K. Then sorry. You go ahead. Absolutely. The last one I'll just ask you about is income protection. It may seem like a small amount again, but if you're out of work for a period of time, you've got cover of 2,600 per month that they could give you as a bit of an income replacement top up. So if you're out of work for six months because you're sick or injured, you'll get a little bit of an income from that policy as well. K. So I can't really, again, increase it to be in line with your your current income because, obviously, you're earning a lot more than that. However, we can at least keep a little bit there for the time being. K? So I'll top up the life insurance a little bit. We'll keep the other ones in place. And, again, when we go through this process, I'm gonna put all this into a written plan for you to look over with me. Yep. Yep. So we're not trying to decide everything today. I'm just trying to gauge a few things about you and what your preferences might be, and then I can put it all in writing for you. Perfect. So we've got an idea for cash flow, some goals on the property, what to do with the insurances, and the estate planning, which obviously includes putting in place a will and a power of attorney. Is there anything else you're thinking of for the next maybe three to five years that's important for you? Yep. Yes. Everything. Yeah. Yeah. Yeah. Yep. Yeah. And once all that's done, like, you're gonna be clear through. It's gonna be a bit of a process, of course. But once you clear through to the other side, you're gonna have a lot more direction. Absolutely. And, look, you'll be in a position where you know what to expect each year, whereas right now, it might feel a bit out of order. Yeah. I mean, you can do basic wills from the post office for twenty five dollars. You can go to a public trustee of the state. They do wills as well, or you can go through your solicitor. It just depends on, again, how complex you wanna go, how much you wanna pay. There's all those options out there. At least ask the questions. Yes and no. So putting it in a trust does avoid some of those issues. What I do find some clients do instead is they do something like a have you heard of a testamentary trust before? So it's actually called a testamentary trust will. And what it means is that when you pass away, the will creates the trust fund then and then puts the money into it. So it has a similar effect on your estate and the taxes for your adult children, but without having to go through all of the upfront costs at the moment. So there's there's two options there. You just need to kind of look at the pros and cons of both and see what they would recommend, but I would definitely worth investigating both. Okay. I'll put this in the plan as well because even though we're not lawyers, we do put in that recommendation to put in place the will and the power of attorney and a little bit of general info that can kind of point you in the right direction when you speak to them. K? So let's the the two things I wanted to sort of finish off on is I wanna bring this back to you and your future, which is retirement because you're you're past your preservation age. The age pension's available at 67. How long do you want to be working for before you want to hang up the keys? Yep. Okay. Yes. Okay. Yes. Yeah. Okay. So one of the exciting things for me then is if you have this this view to kind of keep going through as long as you can and you're going through less manual work. So you've got your current role. You've got management. One of the things that you can do is because I'm setting up this transition pension, you can eventually, if you need to, is just maybe slow down work. You don't have to stop altogether. So if you can afford it in five, six, seven years' time, you can drop to part time. Still go to work, but supplement your income by having a bit of income coming out of your super to top you off a little bit. So does that sound a bit more like you? Perfect. Perfect. So we'll put that as a bit of, like, a medium to long term idea to come back to is right now, we'll focus on building the super. And then if it comes to a point where you're in that management role for a few years and you really just wanna slow things down to have that longevity, then we can transition to just supplementing your income. How's that sound? Cool. Okay. So what that also gives us is time frame is very important when it comes to investment, and investing is super. Because if you are 30 years old and trying to grow $2,000,000, you have to be quite risky because you've got thirty years ahead of you. I can't go too risky with yours because if you're going to access it soon, we can't have the stock market crash and wipe out all of your super as you're trying to live off of it, if that makes sense. K? So I want to just ask you a few questions which will gauge what we do with the investment options, and then I can tailor things from there. K? So the first one I've got, and this is really just a gut feeling. There's no wrong answer. I will make a recommendation, but I wanna know where you're leaning. If you had to choose between low fees or paying higher fees to try and get a higher return, where does your gut feeling go between the two? Perfect. So if we choose between what we call passive and active investing, passive is very low fee, and active is a bit more expensive, but you pay more to try and get a better return. So what I'm gonna do is I'll do a bit of a blend for you where we do something called Core and satellite. Most of your super goes in some low fee options that are like a steady ship, and we add a few of these active options that kind of act like we call them satellites. They're like sled dogs. They pull you along a little bit quicker, but we don't put all of your money into one of them because we don't want your super going up and down 80% in a single year. K. So I can pick and choose a bit of a blend between the two. At Oakview, we do use a lot of, like, ETFs and things like that, which is a cheaper way of accessing the investments. K? So that gives me a bit of a direction. I already have half of the risk profile questions. You've already kind of answered them already, so I'm just gonna reconfirm a couple with you if that's okay. So when it comes to time frame, we're going to be accessing a little bit of the super sometime over the next five to seven years to live on as a supplement, as a possibility. K? We're not going to, like, ignore the super for ten years, and we're not gonna take it all out in twelve months' time. Does that sort of make sense? Perfect. So I'm gonna go through a couple that we're missing at the moment. If I was to ask you how you would rate yourself in terms of willingness to take on risk to get a return for your super on a scale of five, one being extremely cautious and risk averse, and five being I wanna go for as much as possible. Okay. You can call yourself a high risk taker. I'm not gonna do anything crazy with your super. But if that's your personality okay. Now what about your familiarity with investing? Have you ever done any shares, investment properties before? Perfect. Do you have a bit of an idea of the fluctuations in the stock market? K. So you'd probably say you'd have a bit of a basic understanding then. Yep. Would you say that your experience with superannuation has been positive, negative, neutral in terms of neutral? Yep. K. And you have kind of been through that homeownership journey before, but you've never owned investment properties and yep. K. Now what about the cost of living? Have you heard of the term inflation before, Trish? Perfect. So my question is, do we wanna take on enough risk to grow your super to keep up with the cost of living, or do you wanna try and grow it a little bit quicker to outpace the cost of living? K. So a little a little bit extra. Bit of a buffer. Yep. Now based on your super at the moment, so I'm gonna give you a bit of an idea on the research that we were looking at. You've got about 28,000 in Australian super, 222 in Australian retirement trust. So call at about 2260. If you woke up in a year's time and it was sitting at a 130,000, so you lost half of it, would that be panic stations? K? Now what if you woke up and it was 200,000? Would that be a massive panic for you, or is that sort of more okay in terms of fluctuations? Okay. What about from 02:60 to 02:30? K. So I'm just gauging there kind of where your limits lie in terms of risk. Now the real fun question for me is when that does happen, because every seven years or so, there's some sort of crash. Right? There's the global financial crisis, COVID. All these things happen, possibly even a war this year that may cause this. What would you do if the super drops, say, 20%? So let's say it went from $2.60 to $2.15 or $2.20. Would you want to try and sell with all the cash so it doesn't go down further, or would you hold on for twelve months for it to bounce back, or would you use it as a buying opportunity and put more in? K. So you're, Yep. Yep. Okay. So there's a a range of things that you would consider, whereas you you like the idea of buying low to sell high if there's a buying opportunity, but you also don't wanna risk it too much and lose it. So you'd kind of, we would obviously have a conversation and figure out whether we should change anything or not, but you're open to a few ideas. Perfect. Now what kind of returns are you trying to aim for with your soup? Are you trying to get as high as humanly possible? Are you trying to go more than what you're currently getting? What would you say? Okay. Have you ever had any situations where you did look at the super and during COVID, the GFC and so on notice it going up and down, or have you been kind of it's out of sight, out of mind? Yep. No. That's totally fine. One of the things that I find that happens a lot with our clients is that because we open their eyes to their super a lot more, they pay a lot more attention to it as well. Now when when you're working with us, we're obviously going to send you reports, and we're gonna do annual reviews to let you know how things are going. Do you want any more frequent contact than that? Do you want to be able to look on and log in and check it every day, or would you rather just wait until we have those reviews? Yep. Yep. Totally with you. Okay. Last couple of questions here. We were talking about borrowing to get a property. And I'm assuming and I don't wanna put the words in your mouth, but borrowing to get that house is probably as far as you go. You're not trying to build a property portfolio or borrow to invest for the security. Yep. K. When you do get that house, do you feel like that would make you sort of more comfortable and secure? Yep. Yep. So you're the type of person who sees that as an opportunity. You're not worrying about the risks that may happen from that? Yep. Absolutely. Absolutely. So what I'm thinking here as well is we need to balance your super growing with being able to produce the income that you need as well. So what that kind of does through going through these questions is you score as pretty much what we call balanced investor. Have you heard of that before? So on a scale of five, most people start off as a three, which is balanced. Some of the, like, the more risk averse people, they're kind of going for the growth and the high growth to get more out of their super. But when you get close to retirement, you need to be more moderate or conservative so you don't risk losing it. So it's kind of put you in between the two extremes. It's sort of saying you still wanna grow it, but you don't wanna go high risk than you currently are. So what that kind of ties back to for your super is you have both of the funds. When I looked at their investments, they kind of put you in balance, but that's kind of like 70% of your money in growth assets, shares, and property, high risk, high return. 30 percent of it is in the safer side. To give you an idea, if you were to go up in risk, growth would be 80% growth assets, high growth would be 90%. And if you were to go down, you could go down to 60%, 50%, 40%. K? So if you stay where you've just scored in your current risk level, it means that your super could go up and down maybe 10 to 15% in a single year, and it will average out at around seven or 8%. So what I'm saying there is it's balancing growth with the risk. If we try and get you a higher return, you could see your suit let's say I put you in growth or high growth. It could go down to a 190,000 next year if the stock market crashed. That sounds like it'd be bridged too far, I think, to try and get growth. K? So what if I can try and keep you at a similar risk level and just try and get some slightly higher returns by the options that we pick? Would that be okay? K? Now like I said before, with that active management, there's gonna be a little bit extra in cost that I have to balance as well because, obviously, we charge fees to look after people super. The options themselves have a cost. So I'm gonna factor that into the projections just to make sure I can try and leave you in a better position. Okay? So that gives me a really good idea with what to do, and I will hunt around for you. The only warning I've got is that you may need to keep that second account open for another year or two. That's just for the insurances, Trish. Cool. Again, I'll put all of this in a plan for you, but, basically, what I'm gonna cover is I'm gonna try and get a little bit of life insurance. We'll rebalance your investments in the super and shift around where they should be. We'll put in place the will, the power of attorney, the beneficiaries, build up your savings, and then see if we can get you into a house or a townhouse once the settlement's over. K. How's that sounding so far? Okay. One step at a time. We go through this this month, and then we see what we can get to in five years' time. Perfect. So from here, I pretty much have all the information that I need for the team to do the research and put a plan together for you Because I'll also include that transition to retirement so you can access a bit of your super if you need to. And if you don't need to, we'll just use that to build it up a bit quicker for you. Okay? Alright. So the last thing I want to check with you, Trish, because I have thrown a lot of information at you so far, is do you have any questions at the moment for me? Yes. Correct. But don't do that just yet. What I'm going to do is in that plan, I may even that recontribution I was talking about, we may be able to pull out a 100 and put in 200, and you'd still be kind of better off in the end. So let me work out the numbers for you. Yeah. K. Outside of that, is there anything that you're really excited about or anything that you're worried about based on what we've Yep. Yes. Yep. Yeah. Absolutely. Would you be comfortable with us looking at some alternative super funds in our research similar to what we did with Steven? K? Only reason why I mentioned it is because in order to try and get you a better outcome, we may need to shop around. And because you're above 200,000, you can essentially afford to get the better funds now that you couldn't when you had 50,000. K. So I will do some comparisons. So what we do first is we're always we always have to put a plan together, statement of advice. Once you're comfortable with that plan, we'll do all the documentation to sort it out. Beneficiaries, we do need them to get witnessed with whichever super funds we're using because it's like a legal document, but we'll prefill it all for you. We'll put it all in a pack, and we'll get it organized. And then we can put it all in place for you. Cool. Trish, when it comes to the life insurance, I will do some quotes, like I said, to see who will give you the best deal for that life insurance and try and keep it affordable for you. The only concern I've got is that because of the incident that you had with the car, they're going want to get some, like, doctor's reports and so on. Now one thing that we can do is something called a pre assessment where we ask you those questions, and then we can anonymously check with the insurers who's going to give you a worse outcome or better outcome. Now it does take around about twenty five minutes to go through those questions. Do you have time this afternoon, or would you like me to schedule in to go through those? That's very important. Absolutely. Yeah. I know. And we've already been on the phone for almost an hour, so I'd wanna make sure you're in the right frame of mind for that too. Yep. That's totally fine. Like I said, I've got everything that I need to go do the research and start putting a plan together. I just wanted to check with you when would be a good time. Do you wanna wait till next Monday? Do you want to try and do a small chat through this week? Yeah. Yeah. Yep. Absolutely. So I just wanted to be careful, though, because it is, like, obviously, sensitive questions. So I just wanna make sure you're in a private space where you're comfortable. Perfect. Would I schedule that in for, like, tomorrow or a bit later in the week? What would suit you? Okay. So I'll do 12:30 your time on Wednesday. That sound okay? Yep. And then for your next ADO, we will kind of line up for going through the plan together. That way, it's a bit more calm. You've got a bit more time to read through it with me. Yep. Cool. So I got Wednesday, 12:30 New South Wales time. Now, again, that's just gonna be some health and occupational questions. The team's pretty good at going through it. It'll likely be Jordan if she's available too. So that way you can go through that with her. Again, we're just gonna make sure that we can do the best by you and talk to the insurers anonymously. We'd rather just ask you those questions now and rather than it being, you know, some letter from the insurer. Cool. And then in one fortnight, we'll go through the plan together. Alright. On that next call, when Jordan goes through those questions, I'll probably get her to just book that in for that following Monday as well. Sorry. The week after that. Yep. Alright. Trish, any questions for me at this point? No worries. No worries. Well, again, we need to make sure that we can actually do right by you and put you in a better position. So I'll go do my research and see if can I can do that for you? At the same time, we'll make sure that we touch base and go through your options together. We're not trying to solve everything today. I just wanted to gauge some options for you, and now I think I have a pretty good idea. Cool. I will leave you to it. Thank you so much for your time. That's awesome, Trish. We will talk to you Wednesday afternoon. No worries. See you later. You too. 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afternoon, Trish. It's Tommy here from Oakview Financial. How are you doing? Yeah. It was very strange.\n\nI was a bit confused because the moment I dialed it, it just came up with a man's voice saying, I'll see if this person's available. And it went silent for, like, fifteen seconds and said, they're not available. Can you leave a message? And then hung up, and I was like, what in the world is that? Yeah.\n\nYeah. It was like an automated service. I was like, is this a work or something? It must be quite fancy. But that's the beauty of the system, though.\n\nWe can text and we can play phone tag, and we get each other eventually. Awesome. How are you going for time today? Perfect. I can imagine.\n\nCool. Yeah. Yeah. Yeah. And that's one of the things that we're gonna do is just put it into bite sized chunks because we can't build Roam in a day.\n\nSo we'll just take it one step at a time. And if we can build that stable base, like I was saying, we've got a few things we can do over the years. So today, the main thing I wanted to talk about is trying to just formulate some very specific goals with you and get a bit of a short, medium, long term direction together. Besides that, we're gonna go through a brief risk profile questionnaire just so I can be very careful with how I invest things, whether it's superannuation or elsewhere. And then just a few questions from the details that you provided to Jordan.\n\nSo thank you very much for going through that with her. Yes. Alright. Awesome. I appreciate that.\n\nI'll definitely pass on the the feedback. Thank you for that, Trish. So where I would like to begin with is just a quick little tidy up on our end. We have sent you after your last call a bit of a welcome email with our financial services guide and overview services guide. So just a quick kind of recap on from our first conversation.\n\nThat's all of our licensing details, complaints procedure, how we can and can't give advice, bit more information about the company and who you'll be working with. K? So that's yours to keep. If you have any questions about us, just feel free to ask away. But I've kind of been doing this for just coming on twelve years now.\n\nI've been advising for a while. I took a few years to train advisers and go through their traineeships and train them in there. And I've just spent the last twelve months kind of jumping back on to join OutView and give holistic advice to clients because I kind of miss being on the phone talking to people like you. So it's been a fun decade, but I do appreciate the chance to see if I can help you. Absolutely.\n\nSo let's get started with a few important parts. When it comes to those goals, so, obviously, you're going through the property settlement at the moment. We were kind of talking a little bit initially in that first conversation about where that might land in terms of splitting super and properties and so on. Do you think it'll end up to a point where it's just do you have any indication of what might happen with the property side of things? Yep.\n\nYep. Yeah. Yep. Right. Yeah.\n\nYeah. Bit of a shock, I can imagine. Yeah. Yeah. Wow.\n\nYeah. Oh, jeez. Yeah. Yeah. Yeah.\n\nYeah. It's important. Yeah. Okay. So a couple of questions then.\n\nBefore the property value, what's the next steps health wise? Is that kind of episode over? Is there ongoing treatment to go through? Yeah. Yeah.\n\nYeah. Yeah. Yeah. And at the end of the day, that's what it was. Like, it's simple enough to say it was just that episode, but that was a culmination of about six to eight different things all hitting you at once.\n\nYep. Yeah. Exactly right. Exactly right. And I'll try and keep our part of it as straightforward as possible because when you're dealing with three, four, five different groups, that's a lot of time.\n\nIt's a lot of energy. So yeah. Yeah. Yeah. So let's break this down into some sizable chunks for a moment.\n\nYou just mentioned before the the beneficiaries for the superannuation. Have you decided who that's going to? Is it just being split between the two sons fifty fifty? Yep. Okay.\n\nSo that one's nice and easy. When it comes to the access to super, one of the things that I'm gonna be looking at for you is you've reached your preservation age so you can start a transition to retirement pension, which you mentioned to Jordan possibly doing some salary sacrifice of 100 a fortnight. And one of my ideas is you can access up to 10% of your super. So we can do a little bit of a what we call a recontribution where you pull a bit out, put it back in again, minimize your tax, and boost up your super, but it does let you get up to 10% out. So if you do need that recorder commutax withdrawal, where you say, okay.\n\nI I need that 10 to 20. It can come out too. So there's options, and that's one of the things I'll be doing is just kind of transitioning the super over so that we can if you don't need it, it's just gonna keep growing a little bit quicker. But if you do need it, there's a bit of access to small amount there. Does that make sense?\n\nYep. Okay. Now before you commit to that, let's say you get 400,000 from the property settlement. A, what are we thinking of doing with that amount of cash potentially? And and then b, what are we gonna do with the cash flow that you you do have?\n\nIs it just gonna go into super, or do you have a few things that you'd like to save up for? Maybe build that savings buffer a little bit. Okay. K. For to sort of pass on to the boys or to help them at the moment?\n\nYep. Okay. Okay. So that clears things up a little bit. Let's say you do get that 400,000.\n\nHow much would a duplex or a townhouse cost? Yep. Okay. 800,000 for a property. So what if we did just property settlements might take a little bit of time.\n\nWhat if you put 100 a fortnight into savings and a 100 and fortnight into super? Would that be okay, or do you have a little bit extra that you could put into savings? You're just trying to get everything in essence on b. That might be prudent because I don't want to put too much into, for example, super investment, and then you do need it for, like, legal bills and so on. So let's make sure that you're getting everything into savings till you get through this period because that's kind of the emergency.\n\nOnce you've gotten the settlement done and you've got a lump sum, we can readjust. So just for the next twelve months or maybe a little bit less, we'll we'll just keep it going into savings. I'll put in that we'll do maybe a 149 into super, but I'll calculate this transition pension for you, that recontribution I was talking about. So that's what I wanted to look at with you as well. So the only issue that you've got is you've got the insurances attached to Australian Super, but the bulk of your funds into Australian Retirement Trust.\n\nNow you did mention that you kind of want a bit of life insurance, but you've got a tiny bit of life TBD and income protection attached, and you're at a positional age where you can't really get a replacement policy. So if you wanted to kind of shop around, you can't really get that cover in place. So I wanted to just through with you. $5,000 worth of total disability cover, do you value having that? Is that something that you're like, well, I wanna make sure I've got this insurance kept in place even if it's 5,000?\n\nSo you've got $9,000 worth of life insurance left in Australian Super. They've slowly been trimming it down over the years. Well, that's what I'm gonna do as part of this process is I'm gonna compare them, and I'm gonna at our view, we can look at everybody. So I'm going to do a full comparison of the market and see who's the best for your your age group as well. Now what do you think about $9,000 worth of life insurance that you have?\n\nIncrease. Okay. Now let's say you do get a bit of a mortgage. You may get a little bit of an expensive policy just based on age and possibly health. So I've got to be careful not to have too much coming out in fees.\n\nSo do you have a bit of an amount in mind? Let's say the future mortgage is 400,000. 400,000 might be a bit expensive. Have you got some ideas of what the purpose for it would be? Would it be to cover that future mortgage or just give something to the kit?\n\nOkay. So what I'll do is we like to keep it below about 30% of your contributions as a price just to make sure the super can still grow. So I'll put a bit of an affordability cap on there, and we'll see how much we can get you. And what I'll do is I will literally just do a quote across the entire insurance landscape from everybody and see who'll give you the best deal. Okay?\n\nFor the TPD cover, do you remember what that one does? K. So that's total disability. So it's like you haven't passed away, but you can never work again. They will give you a lump sum of $5,000.\n\nIt's not No. It's not. And I can't really get you, like, more or new cover, but do you value having that 5,000 there? What are your thoughts? Well, it's not that expensive for the amount that it is.\n\nIt's just very little. That's all. So what I'm saying is you may be in a position where you may have to keep a little bit of money in Australian Super to keep the insurances going and putting the most of it into one super fund, but it may not be worth putting everything into Australian super, if that makes sense. So if there's, I think, 28,000 in there at the moment, you may need to keep 10,000 in there, and then you're kind of free with the rest of it. Yep.\n\nPerfect. So they do have expiry ages where it may actually expire in the next couple of years. For the time being, for the cost that it is, it's pretty cheap, so you may as well keep it in place. The only disadvantage is that you'd be paying about $78 per year for that Australian super account. K.\n\nSo I will do the calculations, make sure you're gonna be in a better position, but that's probably the only drawback I can see. K. Then sorry. You go ahead. Absolutely.\n\nThe last one I'll just ask you about is income protection. It may seem like a small amount again, but if you're out of work for a period of time, you've got cover of 2,600 per month that they could give you as a bit of an income replacement top up. So if you're out of work for six months because you're sick or injured, you'll get a little bit of an income from that policy as well. K. So I can't really, again, increase it to be in line with your your current income because, obviously, you're earning a lot more than that.\n\nHowever, we can at least keep a little bit there for the time being. K? So I'll top up the life insurance a little bit. We'll keep the other ones in place. And, again, when we go through this process, I'm gonna put all this into a written plan for you to look over with me.\n\nYep. Yep. So we're not trying to decide everything today. I'm just trying to gauge a few things about you and what your preferences might be, and then I can put it all in writing for you. Perfect.\n\nSo we've got an idea for cash flow, some goals on the property, what to do with the insurances, and the estate planning, which obviously includes putting in place a will and a power of attorney. Is there anything else you're thinking of for the next maybe three to five years that's important for you? Yep. Yes. Everything.\n\nYeah. Yeah. Yeah. Yep. Yeah.\n\nAnd once all that's done, like, you're gonna be clear through. It's gonna be a bit of a process, of course. But once you clear through to the other side, you're gonna have a lot more direction. Absolutely. And, look, you'll be in a position where you know what to expect each year, whereas right now, it might feel a bit out of order.\n\nYeah. I mean, you can do basic wills from the post office for twenty five dollars. You can go to a public trustee of the state. They do wills as well, or you can go through your solicitor. It just depends on, again, how complex you wanna go, how much you wanna pay.\n\nThere's all those options out there. At least ask the questions. Yes and no. So putting it in a trust does avoid some of those issues. What I do find some clients do instead is they do something like a have you heard of a testamentary trust before?\n\nSo it's actually called a testamentary trust will. And what it means is that when you pass away, the will creates the trust fund then and then puts the money into it. So it has a similar effect on your estate and the taxes for your adult children, but without having to go through all of the upfront costs at the moment. So there's there's two options there. You just need to kind of look at the pros and cons of both and see what they would recommend, but I would definitely worth investigating both.\n\nOkay. I'll put this in the plan as well because even though we're not lawyers, we do put in that recommendation to put in place the will and the power of attorney and a little bit of general info that can kind of point you in the right direction when you speak to them. K? So let's the the two things I wanted to sort of finish off on is I wanna bring this back to you and your future, which is retirement because you're you're past your preservation age. The age pension's available at 67.\n\nHow long do you want to be working for before you want to hang up the keys? Yep. Okay. Yes. Okay.\n\nYes. Yeah. Okay. So one of the exciting things for me then is if you have this this view to kind of keep going through as long as you can and you're going through less manual work. So you've got your current role.\n\nYou've got management. One of the things that you can do is because I'm setting up this transition pension, you can eventually, if you need to, is just maybe slow down work. You don't have to stop altogether. So if you can afford it in five, six, seven years' time, you can drop to part time. Still go to work, but supplement your income by having a bit of income coming out of your super to top you off a little bit.\n\nSo does that sound a bit more like you? Perfect. Perfect. So we'll put that as a bit of, like, a medium to long term idea to come back to is right now, we'll focus on building the super. And then if it comes to a point where you're in that management role for a few years and you really just wanna slow things down to have that longevity, then we can transition to just supplementing your income.\n\nHow's that sound? Cool. Okay. So what that also gives us is time frame is very important when it comes to investment, and investing is super. Because if you are 30 years old and trying to grow $2,000,000, you have to be quite risky because you've got thirty years ahead of you.\n\nI can't go too risky with yours because if you're going to access it soon, we can't have the stock market crash and wipe out all of your super as you're trying to live off of it, if that makes sense. K? So I want to just ask you a few questions which will gauge what we do with the investment options, and then I can tailor things from there. K? So the first one I've got, and this is really just a gut feeling.\n\nThere's no wrong answer. I will make a recommendation, but I wanna know where you're leaning. If you had to choose between low fees or paying higher fees to try and get a higher return, where does your gut feeling go between the two? Perfect. So if we choose between what we call passive and active investing, passive is very low fee, and active is a bit more expensive, but you pay more to try and get a better return.\n\nSo what I'm gonna do is I'll do a bit of a blend for you where we do something called Core and satellite. Most of your super goes in some low fee options that are like a steady ship, and we add a few of these active options that kind of act like we call them satellites. They're like sled dogs. They pull you along a little bit quicker, but we don't put all of your money into one of them because we don't want your super going up and down 80% in a single year. K.\n\nSo I can pick and choose a bit of a blend between the two. At Oakview, we do use a lot of, like, ETFs and things like that, which is a cheaper way of accessing the investments. K? So that gives me a bit of a direction. I already have half of the risk profile questions.\n\nYou've already kind of answered them already, so I'm just gonna reconfirm a couple with you if that's okay. So when it comes to time frame, we're going to be accessing a little bit of the super sometime over the next five to seven years to live on as a supplement, as a possibility. K? We're not going to, like, ignore the super for ten years, and we're not gonna take it all out in twelve months' time. Does that sort of make sense?\n\nPerfect. So I'm gonna go through a couple that we're missing at the moment. If I was to ask you how you would rate yourself in terms of willingness to take on risk to get a return for your super on a scale of five, one being extremely cautious and risk averse, and five being I wanna go for as much as possible. Okay. You can call yourself a high risk taker.\n\nI'm not gonna do anything crazy with your super. But if that's your personality okay. Now what about your familiarity with investing? Have you ever done any shares, investment properties before? Perfect.\n\nDo you have a bit of an idea of the fluctuations in the stock market? K. So you'd probably say you'd have a bit of a basic understanding then. Yep. Would you say that your experience with superannuation has been positive, negative, neutral in terms of neutral?\n\nYep. K. And you have kind of been through that homeownership journey before, but you've never owned investment properties and yep. K. Now what about the cost of living?\n\nHave you heard of the term inflation before, Trish? Perfect. So my question is, do we wanna take on enough risk to grow your super to keep up with the cost of living, or do you wanna try and grow it a little bit quicker to outpace the cost of living? K. So a little a little bit extra.\n\nBit of a buffer. Yep. Now based on your super at the moment, so I'm gonna give you a bit of an idea on the research that we were looking at. You've got about 28,000 in Australian super, 222 in Australian retirement trust. So call at about 2260.\n\nIf you woke up in a year's time and it was sitting at a 130,000, so you lost half of it, would that be panic stations? K? Now what if you woke up and it was 200,000? Would that be a massive panic for you, or is that sort of more okay in terms of fluctuations? Okay.\n\nWhat about from 02:60 to 02:30? K. So I'm just gauging there kind of where your limits lie in terms of risk. Now the real fun question for me is when that does happen, because every seven years or so, there's some sort of crash. Right?\n\nThere's the global financial crisis, COVID. All these things happen, possibly even a war this year that may cause this. What would you do if the super drops, say, 20%? So let's say it went from $2.60 to $2.15 or $2.20. Would you want to try and sell with all the cash so it doesn't go down further, or would you hold on for twelve months for it to bounce back, or would you use it as a buying opportunity and put more in?\n\nK. So you're, Yep. Yep. Okay. So there's a a range of things that you would consider, whereas you you like the idea of buying low to sell high if there's a buying opportunity, but you also don't wanna risk it too much and lose it.\n\nSo you'd kind of, we would obviously have a conversation and figure out whether we should change anything or not, but you're open to a few ideas. Perfect. Now what kind of returns are you trying to aim for with your soup? Are you trying to get as high as humanly possible? Are you trying to go more than what you're currently getting?\n\nWhat would you say? Okay. Have you ever had any situations where you did look at the super and during COVID, the GFC and so on notice it going up and down, or have you been kind of it's out of sight, out of mind? Yep. No.\n\nThat's totally fine. One of the things that I find that happens a lot with our clients is that because we open their eyes to their super a lot more, they pay a lot more attention to it as well. Now when when you're working with us, we're obviously going to send you reports, and we're gonna do annual reviews to let you know how things are going. Do you want any more frequent contact than that? Do you want to be able to look on and log in and check it every day, or would you rather just wait until we have those reviews?\n\nYep. Yep. Totally with you. Okay. Last couple of questions here.\n\nWe were talking about borrowing to get a property. And I'm assuming and I don't wanna put the words in your mouth, but borrowing to get that house is probably as far as you go. You're not trying to build a property portfolio or borrow to invest for the security. Yep. K.\n\nWhen you do get that house, do you feel like that would make you sort of more comfortable and secure? Yep. Yep. So you're the type of person who sees that as an opportunity. You're not worrying about the risks that may happen from that?\n\nYep. Absolutely. Absolutely. So what I'm thinking here as well is we need to balance your super growing with being able to produce the income that you need as well. So what that kind of does through going through these questions is you score as pretty much what we call balanced investor.\n\nHave you heard of that before? So on a scale of five, most people start off as a three, which is balanced. Some of the, like, the more risk averse people, they're kind of going for the growth and the high growth to get more out of their super. But when you get close to retirement, you need to be more moderate or conservative so you don't risk losing it. So it's kind of put you in between the two extremes.\n\nIt's sort of saying you still wanna grow it, but you don't wanna go high risk than you currently are. So what that kind of ties back to for your super is you have both of the funds. When I looked at their investments, they kind of put you in balance, but that's kind of like 70% of your money in growth assets, shares, and property, high risk, high return. 30 percent of it is in the safer side. To give you an idea, if you were to go up in risk, growth would be 80% growth assets, high growth would be 90%.\n\nAnd if you were to go down, you could go down to 60%, 50%, 40%. K? So if you stay where you've just scored in your current risk level, it means that your super could go up and down maybe 10 to 15% in a single year, and it will average out at around seven or 8%. So what I'm saying there is it's balancing growth with the risk. If we try and get you a higher return, you could see your suit let's say I put you in growth or high growth.\n\nIt could go down to a 190,000 next year if the stock market crashed. That sounds like it'd be bridged too far, I think, to try and get growth. K? So what if I can try and keep you at a similar risk level and just try and get some slightly higher returns by the options that we pick? Would that be okay?\n\nK? Now like I said before, with that active management, there's gonna be a little bit extra in cost that I have to balance as well because, obviously, we charge fees to look after people super. The options themselves have a cost. So I'm gonna factor that into the projections just to make sure I can try and leave you in a better position. Okay?\n\nSo that gives me a really good idea with what to do, and I will hunt around for you. The only warning I've got is that you may need to keep that second account open for another year or two. That's just for the insurances, Trish. Cool. Again, I'll put all of this in a plan for you, but, basically, what I'm gonna cover is I'm gonna try and get a little bit of life insurance.\n\nWe'll rebalance your investments in the super and shift around where they should be. We'll put in place the will, the power of attorney, the beneficiaries, build up your savings, and then see if we can get you into a house or a townhouse once the settlement's over. K. How's that sounding so far? Okay.\n\nOne step at a time. We go through this this month, and then we see what we can get to in five years' time. Perfect. So from here, I pretty much have all the information that I need for the team to do the research and put a plan together for you Because I'll also include that transition to retirement so you can access a bit of your super if you need to. And if you don't need to, we'll just use that to build it up a bit quicker for you.\n\nOkay? Alright. So the last thing I want to check with you, Trish, because I have thrown a lot of information at you so far, is do you have any questions at the moment for me? Yes. Correct.\n\nBut don't do that just yet. What I'm going to do is in that plan, I may even that recontribution I was talking about, we may be able to pull out a 100 and put in 200, and you'd still be kind of better off in the end. So let me work out the numbers for you. Yeah. K.\n\nOutside of that, is there anything that you're really excited about or anything that you're worried about based on what we've Yep. Yes. Yep. Yeah. Absolutely.\n\nWould you be comfortable with us looking at some alternative super funds in our research similar to what we did with Steven? K? Only reason why I mentioned it is because in order to try and get you a better outcome, we may need to shop around. And because you're above 200,000, you can essentially afford to get the better funds now that you couldn't when you had 50,000. K.\n\nSo I will do some comparisons. So what we do first is we're always we always have to put a plan together, statement of advice. Once you're comfortable with that plan, we'll do all the documentation to sort it out. Beneficiaries, we do need them to get witnessed with whichever super funds we're using because it's like a legal document, but we'll prefill it all for you. We'll put it all in a pack, and we'll get it organized.\n\nAnd then we can put it all in place for you. Cool. Trish, when it comes to the life insurance, I will do some quotes, like I said, to see who will give you the best deal for that life insurance and try and keep it affordable for you. The only concern I've got is that because of the incident that you had with the car, they're going want to get some, like, doctor's reports and so on. Now one thing that we can do is something called a pre assessment where we ask you those questions, and then we can anonymously check with the insurers who's going to give you a worse outcome or better outcome.\n\nNow it does take around about twenty five minutes to go through those questions. Do you have time this afternoon, or would you like me to schedule in to go through those? That's very important. Absolutely. Yeah.\n\nI know. And we've already been on the phone for almost an hour, so I'd wanna make sure you're in the right frame of mind for that too. Yep. That's totally fine. Like I said, I've got everything that I need to go do the research and start putting a plan together.\n\nI just wanted to check with you when would be a good time. Do you wanna wait till next Monday? Do you want to try and do a small chat through this week? Yeah. Yeah.\n\nYep. Absolutely. So I just wanted to be careful, though, because it is, like, obviously, sensitive questions. So I just wanna make sure you're in a private space where you're comfortable. Perfect.\n\nWould I schedule that in for, like, tomorrow or a bit later in the week? What would suit you? Okay. So I'll do 12:30 your time on Wednesday. That sound okay?\n\nYep. And then for your next ADO, we will kind of line up for going through the plan together. That way, it's a bit more calm. You've got a bit more time to read through it with me. Yep.\n\nCool. So I got Wednesday, 12:30 New South Wales time. Now, again, that's just gonna be some health and occupational questions. The team's pretty good at going through it. It'll likely be Jordan if she's available too.\n\nSo that way you can go through that with her. Again, we're just gonna make sure that we can do the best by you and talk to the insurers anonymously. We'd rather just ask you those questions now and rather than it being, you know, some letter from the insurer. Cool. And then in one fortnight, we'll go through the plan together.\n\nAlright. On that next call, when Jordan goes through those questions, I'll probably get her to just book that in for that following Monday as well. Sorry. The week after that. Yep.\n\nAlright. Trish, any questions for me at this point? No worries. No worries. Well, again, we need to make sure that we can actually do right by you and put you in a better position.\n\nSo I'll go do my research and see if can I can do that for you? At the same time, we'll make sure that we touch base and go through your options together. We're not trying to solve everything today. I just wanted to gauge some options for you, and now I think I have a pretty good idea. Cool.\n\nI will leave you to it. Thank you so much for your time. That's awesome, Trish. We will talk to you Wednesday afternoon. No worries.\n\nSee you later. You too. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Trish.","start":1.8399999,"end":2.8,"sentiment":"positive","sentiment_score":0.35976629455884296},{"text":"It's Tommy here from Oakview Financial.","start":2.8,"end":4.56,"sentiment":"neutral","sentiment_score":0.2441030666232109},{"text":"How are you doing?","start":4.56,"end":5.46,"sentiment":"neutral","sentiment_score":0.2587614133954048},{"text":"Yeah.","start":12.175,"end":12.675,"sentiment":"neutral","sentiment_score":-0.05564393103122711},{"text":"It was very strange.","start":21.535,"end":22.815,"sentiment":"negative","sentiment_score":-0.4145263060927391}],"sentiment":"neutral","sentiment_score":0.10362298786640167,"num_words":18,"start":1.8399999,"end":22.815},{"sentences":[{"text":"I was a bit confused because the moment I dialed it, it just came up with a man's voice saying, I'll see if this person's available.","start":22.815,"end":28.900002,"sentiment":"neutral","sentiment_score":-0.24076542344230872},{"text":"And it went silent for, like, fifteen seconds and said, they're not available.","start":29.04,"end":32.58,"sentiment":"neutral","sentiment_score":-0.22324637037057143},{"text":"Can you leave a message?","start":32.72,"end":33.6,"sentiment":"neutral","sentiment_score":-0.13746145069599153},{"text":"And then hung up, and I was like, what in the world is that?","start":33.6,"end":36.42,"sentiment":"neutral","sentiment_score":-0.21896109676786832},{"text":"Yeah.","start":40.895,"end":41.395,"sentiment":"neutral","sentiment_score":-0.0783720463514328}],"sentiment":"neutral","sentiment_score":-0.22022438099828817,"num_words":59,"start":22.815,"end":41.395},{"sentences":[{"text":"Yeah.","start":55.149998,"end":55.55,"sentiment":"neutral","sentiment_score":-0.14897434413433075},{"text":"It was like an automated service.","start":55.55,"end":57.149998,"sentiment":"neutral","sentiment_score":-0.1576691816250483},{"text":"I was like, is this a work or something?","start":57.149998,"end":58.989998,"sentiment":"neutral","sentiment_score":-0.11971253570583132},{"text":"It must be quite fancy.","start":58.989998,"end":61.089996,"sentiment":"neutral","sentiment_score":-0.13154540508985518},{"text":"But that's the beauty of the system, though.","start":65.365,"end":67.285,"sentiment":"neutral","sentiment_score":0.12839107308536768}],"sentiment":"neutral","sentiment_score":-0.062172437793221964,"num_words":29,"start":55.149998,"end":67.285},{"sentences":[{"text":"We can text and we can play phone tag, and we get each other eventually.","start":67.285,"end":70.665,"sentiment":"neutral","sentiment_score":0.06316035787264505},{"text":"Awesome.","start":73.365,"end":73.845,"sentiment":"positive","sentiment_score":0.3820326924324035},{"text":"How are you going for time today?","start":73.845,"end":75.785,"sentiment":"neutral","sentiment_score":0.2500482329300472},{"text":"Perfect.","start":79.4,"end":79.9,"sentiment":"positive","sentiment_score":0.3954469859600067},{"text":"I can imagine.","start":84.6,"end":85.5,"sentiment":"neutral","sentiment_score":-0.1396342540780703}],"sentiment":"neutral","sentiment_score":0.11319703387993353,"num_words":27,"start":67.285,"end":85.5},{"sentences":[{"text":"Cool.","start":92.615,"end":93.115,"sentiment":"neutral","sentiment_score":0.31938672065734863},{"text":"Yeah.","start":102.63,"end":103.13,"sentiment":"neutral","sentiment_score":-0.0286702960729599},{"text":"Yeah.","start":116.645,"end":117.145,"sentiment":"neutral","sentiment_score":-0.01032580342143774},{"text":"Yeah.","start":125.46,"end":125.78,"sentiment":"neutral","sentiment_score":0.02304219640791416},{"text":"And that's one of the things that we're gonna do is just put it into bite sized chunks because we can't build Roam in a day.","start":125.78,"end":132.01999,"sentiment":"neutral","sentiment_score":0.0035369240034085056}],"sentiment":"neutral","sentiment_score":0.013179761388649543,"num_words":30,"start":92.615,"end":132.01999},{"sentences":[{"text":"So we'll just take it one step at a time.","start":132.01999,"end":134.2,"sentiment":"neutral","sentiment_score":-0.023099610395729542},{"text":"And if we can build that stable base, like I was saying, we've got a few things we can do over the years.","start":134.26,"end":139.395,"sentiment":"neutral","sentiment_score":0.03968253917992115},{"text":"So today, the main thing I wanted to talk about is trying to just formulate some very specific goals with you and get a bit of a short, medium, long term direction together.","start":140.27501,"end":150.935,"sentiment":"neutral","sentiment_score":0.06149679467533574},{"text":"Besides that, we're gonna go through a brief risk profile questionnaire just so I can be very careful with how I invest things, whether it's superannuation or elsewhere.","start":152.13,"end":161.19,"sentiment":"neutral","sentiment_score":0.030620967636683157},{"text":"And then just a few questions from the details that you provided to Jordan.","start":162.29001,"end":165.95499,"sentiment":"neutral","sentiment_score":0.08691233822277614}],"sentiment":"neutral","sentiment_score":0.044307929170490416,"num_words":108,"start":132.01999,"end":165.95499},{"sentences":[{"text":"So thank you very much for going through that with her.","start":165.95499,"end":168.295,"sentiment":"neutral","sentiment_score":0.30737798457795923},{"text":"Yes.","start":173.075,"end":173.575,"sentiment":"positive","sentiment_score":0.41511255502700806},{"text":"Alright.","start":178.13,"end":178.63,"sentiment":"neutral","sentiment_score":0.06638729572296143},{"text":"Awesome.","start":187.81001,"end":188.21,"sentiment":"positive","sentiment_score":0.7983962297439575},{"text":"I appreciate that.","start":188.21,"end":188.93001,"sentiment":"positive","sentiment_score":0.7473872900009155}],"sentiment":"positive","sentiment_score":0.4060715165208368,"num_words":17,"start":165.95499,"end":188.93001},{"sentences":[{"text":"I'll definitely pass on the the feedback.","start":188.93001,"end":190.61,"sentiment":"positive","sentiment_score":0.500930300780705},{"text":"Thank you for that, Trish.","start":190.61,"end":191.75,"sentiment":"positive","sentiment_score":0.48642059564590456},{"text":"So where I would like to begin with is just a quick little tidy up on our end.","start":193.72499,"end":198.545,"sentiment":"neutral","sentiment_score":0.20609231624338362},{"text":"We have sent you after your last call a bit of a welcome email with our financial services guide and overview services guide.","start":198.685,"end":206.36499,"sentiment":"neutral","sentiment_score":0.09202595184678616},{"text":"So just a quick kind of recap on from our first conversation.","start":206.36499,"end":210.59,"sentiment":"neutral","sentiment_score":0.04844151313106219}],"sentiment":"neutral","sentiment_score":0.18994110501729525,"num_words":65,"start":188.93001,"end":210.59},{"sentences":[{"text":"That's all of our licensing details, complaints procedure, how we can and can't give advice, bit more information about the company and who you'll be working with.","start":211.05,"end":220.425,"sentiment":"neutral","sentiment_score":0.02554356872483536},{"text":"K?","start":221.545,"end":221.945,"sentiment":"neutral","sentiment_score":0.046094462275505066},{"text":"So that's yours to keep.","start":221.945,"end":223.485,"sentiment":"neutral","sentiment_score":0.1252072423696518},{"text":"If you have any questions about us, just feel free to ask away.","start":224.02501,"end":227.645,"sentiment":"neutral","sentiment_score":0.05351640771214779},{"text":"But I've kind of been doing this for just coming on twelve years now.","start":227.945,"end":232.125,"sentiment":"neutral","sentiment_score":0.021397288090416362}],"sentiment":"neutral","sentiment_score":0.03928470605363448,"num_words":60,"start":211.05,"end":232.125},{"sentences":[{"text":"I've been advising for a while.","start":232.265,"end":234.605,"sentiment":"neutral","sentiment_score":0.02374171031018098},{"text":"I took a few years to train advisers and go through their traineeships and train them in there.","start":234.69,"end":240.31,"sentiment":"neutral","sentiment_score":0.03345424133456416},{"text":"And I've just spent the last twelve months kind of jumping back on to join OutView and give holistic advice to clients because I kind of miss being on the phone talking to people like you.","start":240.37,"end":250.335,"sentiment":"neutral","sentiment_score":0.021676848125126626},{"text":"So it's been a fun decade, but I do appreciate the chance to see if I can help you.","start":253.535,"end":259.23502,"sentiment":"neutral","sentiment_score":0.17188011972527756},{"text":"Absolutely.","start":272.99,"end":273.49,"sentiment":"neutral","sentiment_score":0.1841256320476532}],"sentiment":"neutral","sentiment_score":0.062185513065196575,"num_words":80,"start":232.265,"end":273.49},{"sentences":[{"text":"So let's get started with a few important parts.","start":273.71,"end":276.61002,"sentiment":"neutral","sentiment_score":0.1440934514005979},{"text":"When it comes to those goals, so, obviously, you're going through the property settlement at the moment.","start":277.325,"end":282.945,"sentiment":"neutral","sentiment_score":0.030235049698282692},{"text":"We were kind of talking a little bit initially in that first conversation about where that might land in terms of splitting super and properties and so on.","start":284.36502,"end":292.83002,"sentiment":"neutral","sentiment_score":-0.025437936120267426},{"text":"Do you think it'll end up to a point where it's just do you have any indication of what might happen with the property side of things?","start":292.97,"end":299.79,"sentiment":"neutral","sentiment_score":-0.12580667270554435},{"text":"Yep.","start":310.66498,"end":311.16498,"sentiment":"neutral","sentiment_score":0.012219564989209177}],"sentiment":"neutral","sentiment_score":-0.027877876853070607,"num_words":82,"start":273.71,"end":311.16498},{"sentences":[{"text":"Yep.","start":327.975,"end":328.475,"sentiment":"neutral","sentiment_score":-0.037444453686475754},{"text":"Yeah.","start":353.04498,"end":353.54498,"sentiment":"neutral","sentiment_score":-0.06598427891731262},{"text":"Yep.","start":361.94,"end":362.44,"sentiment":"neutral","sentiment_score":0.033554237335920334},{"text":"Right.","start":381.715,"end":382.215,"sentiment":"neutral","sentiment_score":-0.0649988129734993},{"text":"Yeah.","start":391.33002,"end":391.83002,"sentiment":"neutral","sentiment_score":-0.15981759130954742}],"sentiment":"neutral","sentiment_score":-0.05893817991018295,"num_words":5,"start":327.975,"end":391.83002},{"sentences":[{"text":"Yeah.","start":408.54498,"end":409.04498,"sentiment":"neutral","sentiment_score":-0.17365103960037231},{"text":"Bit of a shock, I can imagine.","start":416.32,"end":417.86002,"sentiment":"negative","sentiment_score":-0.42843457204954966},{"text":"Yeah.","start":446.925,"end":447.425,"sentiment":"neutral","sentiment_score":-0.242506206035614},{"text":"Yeah.","start":473.195,"end":473.695,"sentiment":"neutral","sentiment_score":-0.06859394907951355},{"text":"Wow.","start":487.05,"end":487.55,"sentiment":"neutral","sentiment_score":-0.2404361516237259}],"sentiment":"negative","sentiment_score":-0.33856630460782483,"num_words":11,"start":408.54498,"end":487.55},{"sentences":[{"text":"Yeah.","start":501.545,"end":502.045,"sentiment":"neutral","sentiment_score":-0.12446901202201845},{"text":"Oh, jeez.","start":506.12,"end":506.78,"sentiment":"neutral","sentiment_score":-0.10765903443098068},{"text":"Yeah.","start":513.48,"end":513.98,"sentiment":"neutral","sentiment_score":-0.07944207638502121},{"text":"Yeah.","start":543.925,"end":544.425,"sentiment":"neutral","sentiment_score":-0.28983044624328613},{"text":"Yeah.","start":560.02,"end":560.52,"sentiment":"neutral","sentiment_score":-0.12386186420917512}],"sentiment":"neutral","sentiment_score":-0.1388202446202437,"num_words":6,"start":501.545,"end":560.52},{"sentences":[{"text":"Yeah.","start":579.73004,"end":580.23004,"sentiment":"neutral","sentiment_score":-0.04130587726831436},{"text":"It's important.","start":599.185,"end":599.845,"sentiment":"neutral","sentiment_score":-0.10662346705794334},{"text":"Yeah.","start":616.655,"end":617.155,"sentiment":"neutral","sentiment_score":-0.047633808106184006},{"text":"Okay.","start":645.40497,"end":645.90497,"sentiment":"neutral","sentiment_score":0.028574656695127487},{"text":"So a couple of questions then.","start":646.045,"end":648.285,"sentiment":"neutral","sentiment_score":-0.004566673810283343}],"sentiment":"neutral","sentiment_score":-0.027364727786996147,"num_words":11,"start":579.73004,"end":648.285},{"sentences":[{"text":"Before the property value, what's the next steps health wise?","start":648.285,"end":652.59,"sentiment":"neutral","sentiment_score":-0.06020184867084026},{"text":"Is that kind of episode over?","start":652.59,"end":655.15,"sentiment":"neutral","sentiment_score":-0.1680959239602089},{"text":"Is there ongoing treatment to go through?","start":655.15,"end":657.33,"sentiment":"neutral","sentiment_score":-0.08220505089099918},{"text":"Yeah.","start":683.74,"end":684.24,"sentiment":"neutral","sentiment_score":-0.03910089656710625},{"text":"Yeah.","start":701.77,"end":702.27,"sentiment":"neutral","sentiment_score":-0.024652011692523956}],"sentiment":"neutral","sentiment_score":-0.08999129179865122,"num_words":25,"start":648.285,"end":702.27},{"sentences":[{"text":"Yeah.","start":710.25,"end":710.75,"sentiment":"neutral","sentiment_score":-0.006750410422682762},{"text":"Yeah.","start":727.16,"end":727.66,"sentiment":"neutral","sentiment_score":-0.05003979057073593},{"text":"Yeah.","start":732.92,"end":733.42,"sentiment":"neutral","sentiment_score":-0.08490587770938873},{"text":"And at the end of the day, that's what it was.","start":751.67,"end":753.59,"sentiment":"neutral","sentiment_score":-0.18920307945121417},{"text":"Like, it's simple enough to say it was just that episode, but that was a culmination of about six to eight different things all hitting you at once.","start":753.59,"end":761.45,"sentiment":"neutral","sentiment_score":-0.1846833247691393}],"sentiment":"neutral","sentiment_score":-0.1760491201476682,"num_words":42,"start":710.25,"end":761.45},{"sentences":[{"text":"Yep.","start":772.995,"end":773.49,"sentiment":"neutral","sentiment_score":0.03364938497543335},{"text":"Yeah.","start":801.84,"end":802.24,"sentiment":"neutral","sentiment_score":-0.025467384606599808},{"text":"Exactly right.","start":802.24,"end":803.30005,"sentiment":"neutral","sentiment_score":-0.026219123974442482},{"text":"Exactly right.","start":815.77496,"end":816.57495,"sentiment":"neutral","sentiment_score":0.08822241798043251},{"text":"And I'll try and keep our part of it as straightforward as possible because when you're dealing with three, four, five different groups, that's a lot of time.","start":816.57495,"end":823.535,"sentiment":"neutral","sentiment_score":-0.007401336250560624}],"sentiment":"neutral","sentiment_score":-0.002207318430437761,"num_words":34,"start":772.995,"end":823.535},{"sentences":[{"text":"It's a lot of energy.","start":823.535,"end":824.595,"sentiment":"neutral","sentiment_score":-0.16560707688331605},{"text":"So yeah.","start":827.11,"end":829.61,"sentiment":"neutral","sentiment_score":-0.054543958976864815},{"text":"Yeah.","start":838.565,"end":839.065,"sentiment":"neutral","sentiment_score":-0.01948915794491768},{"text":"Yeah.","start":858.98,"end":859.48,"sentiment":"neutral","sentiment_score":0.014955490827560425},{"text":"So let's break this down into some sizable chunks for a moment.","start":867.315,"end":871.575,"sentiment":"neutral","sentiment_score":0.0466602995681266}],"sentiment":"neutral","sentiment_score":-0.01817777974619752,"num_words":21,"start":823.535,"end":871.575},{"sentences":[{"text":"You just mentioned before the the beneficiaries for the superannuation.","start":871.635,"end":875.815,"sentiment":"neutral","sentiment_score":0.039779246971011165},{"text":"Have you decided who that's going to?","start":876.65,"end":878.73,"sentiment":"neutral","sentiment_score":0.009685683596347059},{"text":"Is it just being split between the two sons fifty fifty?","start":878.73,"end":882.59,"sentiment":"neutral","sentiment_score":0.006890104998919097},{"text":"Yep.","start":883.69,"end":884.09,"sentiment":"neutral","sentiment_score":0.14768138527870178},{"text":"Okay.","start":884.09,"end":884.59,"sentiment":"neutral","sentiment_score":0.3042267858982086}],"sentiment":"neutral","sentiment_score":0.03310971936831872,"num_words":30,"start":871.635,"end":884.59},{"sentences":[{"text":"So that one's nice and easy.","start":884.89,"end":887.15,"sentiment":"positive","sentiment_score":0.6660984655221304},{"text":"When it comes to the access to super, one of the things that I'm gonna be looking at for you is you've reached your preservation age so you can start a transition to retirement pension, which you mentioned to Jordan possibly doing some salary sacrifice of 100 a fortnight.","start":887.45,"end":904.44495,"sentiment":"neutral","sentiment_score":0.20426941024405615},{"text":"And one of my ideas is you can access up to 10% of your super.","start":904.95996,"end":908.98,"sentiment":"neutral","sentiment_score":0.2335158069928487},{"text":"So we can do a little bit of a what we call a recontribution where you pull a bit out, put it back in again, minimize your tax, and boost up your super, but it does let you get up to 10% out.","start":909.12,"end":921.445,"sentiment":"neutral","sentiment_score":0.21357314201981523},{"text":"So if you do need that recorder commutax withdrawal, where you say, okay.","start":921.445,"end":926.98505,"sentiment":"neutral","sentiment_score":0.08148137365396206}],"sentiment":"neutral","sentiment_score":0.2202494600344272,"num_words":126,"start":884.89,"end":926.98505},{"sentences":[{"text":"I I need that 10 to 20.","start":927.125,"end":929.065,"sentiment":"neutral","sentiment_score":0.04696318666849818},{"text":"It can come out too.","start":929.28503,"end":930.66,"sentiment":"neutral","sentiment_score":0.042024025321006776},{"text":"So there's options, and that's one of the things I'll be doing is just kind of transitioning the super over so that we can if you don't need it, it's just gonna keep growing a little bit quicker.","start":932.25995,"end":943.635,"sentiment":"neutral","sentiment_score":0.17834858998264136},{"text":"But if you do need it, there's a bit of access to small amount there.","start":943.635,"end":946.935,"sentiment":"neutral","sentiment_score":0.05414489607016246},{"text":"Does that make sense?","start":948.195,"end":949.255,"sentiment":"neutral","sentiment_score":0.24659210816025734}],"sentiment":"neutral","sentiment_score":0.13209638733794724,"num_words":69,"start":927.125,"end":949.255},{"sentences":[{"text":"Yep.","start":956.37,"end":956.87,"sentiment":"neutral","sentiment_score":0.07254006713628769},{"text":"Okay.","start":958.05005,"end":958.55005,"sentiment":"neutral","sentiment_score":0.05787527188658714},{"text":"Now before you commit to that, let's say you get 400,000 from the property settlement.","start":958.77,"end":965.43005,"sentiment":"neutral","sentiment_score":0.05888180906573932},{"text":"A, what are we thinking of doing with that amount of cash potentially?","start":967.33,"end":971.58496,"sentiment":"neutral","sentiment_score":0.026366262911604002},{"text":"And and then b, what are we gonna do with the cash flow that you you do have?","start":972.685,"end":978.14496,"sentiment":"neutral","sentiment_score":-0.020975658463107213}],"sentiment":"neutral","sentiment_score":0.020392542510914307,"num_words":48,"start":956.37,"end":978.14496},{"sentences":[{"text":"Is it just gonna go into super, or do you have a few things that you'd like to save up for?","start":978.285,"end":981.805,"sentiment":"neutral","sentiment_score":0.21849176855314345},{"text":"Maybe build that savings buffer a little bit.","start":981.805,"end":984.42,"sentiment":"positive","sentiment_score":0.3385520614683628},{"text":"Okay.","start":989.77997,"end":990.27997,"sentiment":"neutral","sentiment_score":0.09649982303380966},{"text":"K.","start":1006.675,"end":1007.175,"sentiment":"neutral","sentiment_score":0.02895176410675049},{"text":"For to sort of pass on to the boys or to help them at the moment?","start":1011.01,"end":1016.15,"sentiment":"neutral","sentiment_score":0.014173624222166836}],"sentiment":"neutral","sentiment_score":0.16274411076719456,"num_words":47,"start":978.285,"end":1016.15},{"sentences":[{"text":"Yep.","start":1016.53,"end":1017.03,"sentiment":"neutral","sentiment_score":0.1922335624694824},{"text":"Okay.","start":1040.7999,"end":1041.2999,"sentiment":"neutral","sentiment_score":0.1411239206790924},{"text":"Okay.","start":1052.175,"end":1052.655,"sentiment":"neutral","sentiment_score":0.09359126538038254},{"text":"So that clears things up a little bit.","start":1052.655,"end":1054.815,"sentiment":"neutral","sentiment_score":0.07097404822707176},{"text":"Let's say you do get that 400,000.","start":1054.815,"end":1057.795,"sentiment":"neutral","sentiment_score":0.0753864763038499}],"sentiment":"neutral","sentiment_score":0.08458035935958226,"num_words":18,"start":1016.53,"end":1057.795},{"sentences":[{"text":"How much would a duplex or a townhouse cost?","start":1057.855,"end":1060.355,"sentiment":"neutral","sentiment_score":0.03778995076815287},{"text":"Yep.","start":1073.6849,"end":1074.005,"sentiment":"neutral","sentiment_score":0.0312358345836401},{"text":"Okay.","start":1074.005,"end":1074.405,"sentiment":"neutral","sentiment_score":0.025117136538028717},{"text":"800,000 for a property.","start":1074.405,"end":1077.065,"sentiment":"neutral","sentiment_score":0.008119679056107998},{"text":"So what if we did just property settlements might take a little bit of time.","start":1077.365,"end":1082.565,"sentiment":"neutral","sentiment_score":-0.07721241141359012}],"sentiment":"neutral","sentiment_score":-0.02430816423147917,"num_words":30,"start":1057.855,"end":1082.565},{"sentences":[{"text":"What if you put 100 a fortnight into savings and a 100 and fortnight into super?","start":1082.565,"end":1087.705,"sentiment":"neutral","sentiment_score":0.07153432816267014},{"text":"Would that be okay, or do you have a little bit extra that you could put into savings?","start":1087.97,"end":1091.67,"sentiment":"neutral","sentiment_score":0.07423263436390294},{"text":"You're just trying to get everything in essence on b.","start":1100.145,"end":1102.805,"sentiment":"neutral","sentiment_score":-0.18753210939466952},{"text":"That might be prudent because I don't want to put too much into, for example, super investment, and then you do need it for, like, legal bills and so on.","start":1116.16,"end":1124.24,"sentiment":"neutral","sentiment_score":0.08731093319753806},{"text":"So let's make sure that you're getting everything into savings till you get through this period because that's kind of the emergency.","start":1124.24,"end":1130.235,"sentiment":"neutral","sentiment_score":0.14122865332121198}],"sentiment":"neutral","sentiment_score":0.06595597858540714,"num_words":96,"start":1082.565,"end":1130.235},{"sentences":[{"text":"Once you've gotten the settlement done and you've got a lump sum, we can readjust.","start":1130.295,"end":1134.235,"sentiment":"neutral","sentiment_score":0.09920048986872038},{"text":"So just for the next twelve months or maybe a little bit less, we'll we'll just keep it going into savings.","start":1137.11,"end":1142.5701,"sentiment":"neutral","sentiment_score":0.11312259609500568},{"text":"I'll put in that we'll do maybe a 149 into super, but I'll calculate this transition pension for you, that recontribution I was talking about.","start":1142.7101,"end":1152.01,"sentiment":"neutral","sentiment_score":0.12459010198712349},{"text":"So that's what I wanted to look at with you as well.","start":1161.255,"end":1163.835,"sentiment":"neutral","sentiment_score":0.18411029626925787},{"text":"So the only issue that you've got is you've got the insurances attached to Australian Super, but the bulk of your funds into Australian Retirement Trust.","start":1164.39,"end":1172.5701,"sentiment":"neutral","sentiment_score":-0.07039507944136858}],"sentiment":"neutral","sentiment_score":0.07431702934807599,"num_words":99,"start":1130.295,"end":1172.5701},{"sentences":[{"text":"Now you did mention that you kind of want a bit of life insurance, but you've got a tiny bit of life TBD and income protection attached, and you're at a positional age where you can't really get a replacement policy.","start":1173.51,"end":1187.795,"sentiment":"neutral","sentiment_score":-0.13508894985041967},{"text":"So if you wanted to kind of shop around, you can't really get that cover in place.","start":1188.095,"end":1192.815,"sentiment":"neutral","sentiment_score":-0.19194415167850606},{"text":"So I wanted to just through with you.","start":1192.815,"end":1194.89,"sentiment":"neutral","sentiment_score":-0.1966137047857046},{"text":"$5,000 worth of total disability cover, do you value having that?","start":1195.1901,"end":1199.85,"sentiment":"neutral","sentiment_score":-0.1729741800915111},{"text":"Is that something that you're like, well, I wanna make sure I've got this insurance kept in place even if it's 5,000?","start":1203.03,"end":1209.505,"sentiment":"neutral","sentiment_score":-0.058408244089646774}],"sentiment":"neutral","sentiment_score":-0.13699297486531614,"num_words":99,"start":1173.51,"end":1209.505},{"sentences":[{"text":"So you've got $9,000 worth of life insurance left in Australian Super.","start":1224.54,"end":1229.34,"sentiment":"neutral","sentiment_score":0.05046728330974778},{"text":"They've slowly been trimming it down over the years.","start":1229.34,"end":1231.92,"sentiment":"neutral","sentiment_score":0.03189633124404483},{"text":"Well, that's what I'm gonna do as part of this process is I'm gonna compare them, and I'm gonna at our view, we can look at everybody.","start":1237.075,"end":1244.0549,"sentiment":"neutral","sentiment_score":0.2080043132106463},{"text":"So I'm going to do a full comparison of the market and see who's the best for your your age group as well.","start":1244.34,"end":1250.0399,"sentiment":"neutral","sentiment_score":0.2123147339924522},{"text":"Now what do you think about $9,000 worth of life insurance that you have?","start":1251.46,"end":1255.32,"sentiment":"neutral","sentiment_score":0.01094522127615554}],"sentiment":"neutral","sentiment_score":0.1358266213799224,"num_words":85,"start":1224.54,"end":1255.32},{"sentences":[{"text":"Increase.","start":1259.235,"end":1259.735,"sentiment":"neutral","sentiment_score":-0.05315966159105301},{"text":"Okay.","start":1259.7949,"end":1260.2949,"sentiment":"neutral","sentiment_score":-0.014276852831244469},{"text":"Now let's say you do get a bit of a mortgage.","start":1261.475,"end":1264.2949,"sentiment":"neutral","sentiment_score":-0.026622608134692364},{"text":"You may get a little bit of an expensive policy just based on age and possibly health.","start":1264.595,"end":1271.2101,"sentiment":"neutral","sentiment_score":-0.12420357610372935},{"text":"So I've got to be careful not to have too much coming out in fees.","start":1271.51,"end":1274.9701,"sentiment":"neutral","sentiment_score":-0.15898693452278773}],"sentiment":"neutral","sentiment_score":-0.10792333367798064,"num_words":45,"start":1259.235,"end":1274.9701},{"sentences":[{"text":"So do you have a bit of an amount in mind?","start":1277.3501,"end":1279.43,"sentiment":"neutral","sentiment_score":-0.012918670915744522},{"text":"Let's say the future mortgage is 400,000.","start":1279.43,"end":1281.93,"sentiment":"neutral","sentiment_score":-0.030428279989532063},{"text":"400,000 might be a bit expensive.","start":1282.0701,"end":1284.01,"sentiment":"neutral","sentiment_score":-0.10526072854797046},{"text":"Have you got some ideas of what the purpose for it would be?","start":1284.605,"end":1288.925,"sentiment":"neutral","sentiment_score":-0.0030870201209416757},{"text":"Would it be to cover that future mortgage or just give something to the kit?","start":1288.925,"end":1292.225,"sentiment":"neutral","sentiment_score":-0.0016074410329262416}],"sentiment":"neutral","sentiment_score":-0.020209819006805237,"num_words":52,"start":1277.3501,"end":1292.225},{"sentences":[{"text":"Okay.","start":1301.9,"end":1302.38,"sentiment":"neutral","sentiment_score":0.018020303919911385},{"text":"So what I'll do is we like to keep it below about 30% of your contributions as a price just to make sure the super can still grow.","start":1302.38,"end":1312.035,"sentiment":"neutral","sentiment_score":0.07109332656753915},{"text":"So I'll put a bit of an affordability cap on there, and we'll see how much we can get you.","start":1313.395,"end":1319.475,"sentiment":"neutral","sentiment_score":0.17189939692616463},{"text":"And what I'll do is I will literally just do a quote across the entire insurance landscape from everybody and see who'll give you the best deal.","start":1319.475,"end":1327.175,"sentiment":"neutral","sentiment_score":0.19662938129018853},{"text":"Okay?","start":1329.23,"end":1329.73,"sentiment":"neutral","sentiment_score":0.1503974050283432}],"sentiment":"neutral","sentiment_score":0.14163652059997056,"num_words":77,"start":1301.9,"end":1329.73},{"sentences":[{"text":"For the TPD cover, do you remember what that one does?","start":1330.4299,"end":1334.0499,"sentiment":"neutral","sentiment_score":0.033328513530167664},{"text":"K.","start":1335.71,"end":1335.95,"sentiment":"neutral","sentiment_score":-0.1674399971961975},{"text":"So that's total disability.","start":1335.95,"end":1337.49,"sentiment":"neutral","sentiment_score":-0.3095569834113121},{"text":"So it's like you haven't passed away, but you can never work again.","start":1337.63,"end":1340.9651,"sentiment":"neutral","sentiment_score":-0.2672128528356552},{"text":"They will give you a lump sum of $5,000.","start":1341.025,"end":1343.685,"sentiment":"neutral","sentiment_score":0.08521101127068202}],"sentiment":"neutral","sentiment_score":-0.0985769017746574,"num_words":38,"start":1330.4299,"end":1343.685},{"sentences":[{"text":"It's not No.","start":1346.385,"end":1348.385,"sentiment":"negative","sentiment_score":-0.4191942612330119},{"text":"It's not.","start":1348.385,"end":1348.9451,"sentiment":"neutral","sentiment_score":-0.31495054066181183},{"text":"And I can't really get you, like, more or new cover, but do you value having that 5,000 there?","start":1348.9451,"end":1355.2001,"sentiment":"neutral","sentiment_score":-0.1737597823927277},{"text":"What are your thoughts?","start":1355.2001,"end":1356.1,"sentiment":"neutral","sentiment_score":-0.031012061052024364},{"text":"Well, it's not that expensive for the amount that it is.","start":1362.56,"end":1365.36,"sentiment":"neutral","sentiment_score":-0.14523146640170703}],"sentiment":"neutral","sentiment_score":-0.17719266936182976,"num_words":39,"start":1346.385,"end":1365.36},{"sentences":[{"text":"It's just very little.","start":1365.36,"end":1366.58,"sentiment":"neutral","sentiment_score":-0.29110878705978394},{"text":"That's all.","start":1366.64,"end":1367.415,"sentiment":"neutral","sentiment_score":-0.17190469801425934},{"text":"So what I'm saying is you may be in a position where you may have to keep a little bit of money in Australian Super to keep the insurances going and putting the most of it into one super fund, but it may not be worth putting everything into Australian super, if that makes sense.","start":1368.375,"end":1386.83,"sentiment":"neutral","sentiment_score":-0.05645238557322459},{"text":"So if there's, I think, 28,000 in there at the moment, you may need to keep 10,000 in there, and then you're kind of free with the rest of it.","start":1389.45,"end":1399.515,"sentiment":"neutral","sentiment_score":0.10131587473054728},{"text":"Yep.","start":1407.65,"end":1408.15,"sentiment":"neutral","sentiment_score":0.02777599915862083}],"sentiment":"neutral","sentiment_score":-0.01680297293173878,"num_words":92,"start":1365.36,"end":1408.15},{"sentences":[{"text":"Perfect.","start":1410.45,"end":1410.95,"sentiment":"positive","sentiment_score":0.44174763560295105},{"text":"So they do have expiry ages where it may actually expire in the next couple of years.","start":1411.01,"end":1417.27,"sentiment":"neutral","sentiment_score":0.12401204775361453},{"text":"For the time being, for the cost that it is, it's pretty cheap, so you may as well keep it in place.","start":1418.0499,"end":1423.185,"sentiment":"neutral","sentiment_score":0.2133402150462974},{"text":"The only disadvantage is that you'd be paying about $78 per year for that Australian super account.","start":1423.485,"end":1430.7051,"sentiment":"negative","sentiment_score":-0.3683880407582311},{"text":"K.","start":1433.5,"end":1433.9,"sentiment":"neutral","sentiment_score":-0.02719329483807087}],"sentiment":"neutral","sentiment_score":0.01644219294318865,"num_words":58,"start":1410.45,"end":1433.9},{"sentences":[{"text":"So I will do the calculations, make sure you're gonna be in a better position, but that's probably the only drawback I can see.","start":1433.9,"end":1441.76,"sentiment":"neutral","sentiment_score":-0.07189786372085412},{"text":"K.","start":1444.3151,"end":1444.555,"sentiment":"neutral","sentiment_score":-0.0020580608397722244},{"text":"Then sorry.","start":1444.555,"end":1446.795,"sentiment":"neutral","sentiment_score":-0.07685139775276184},{"text":"You go ahead.","start":1446.795,"end":1447.6151,"sentiment":"neutral","sentiment_score":-0.054835318277279534},{"text":"Absolutely.","start":1455.275,"end":1455.775,"sentiment":"neutral","sentiment_score":0.14612676203250885}],"sentiment":"neutral","sentiment_score":-0.06128028317564918,"num_words":31,"start":1433.9,"end":1455.775},{"sentences":[{"text":"The last one I'll just ask you about is income protection.","start":1456.64,"end":1459.62,"sentiment":"neutral","sentiment_score":0.02541915225711736},{"text":"It may seem like a small amount again, but if you're out of work for a period of time, you've got cover of 2,600 per month that they could give you as a bit of an income replacement top up.","start":1460.1599,"end":1471.635,"sentiment":"neutral","sentiment_score":-0.009074350539594888},{"text":"So if you're out of work for six months because you're sick or injured, you'll get a little bit of an income from that policy as well.","start":1472.975,"end":1479.955,"sentiment":"neutral","sentiment_score":0.02303210687306192},{"text":"K.","start":1481.95,"end":1482.27,"sentiment":"neutral","sentiment_score":0.005867486819624901},{"text":"So I can't really, again, increase it to be in line with your your current income because, obviously, you're earning a lot more than that.","start":1482.27,"end":1490.69,"sentiment":"neutral","sentiment_score":-0.11513765573501587}],"sentiment":"neutral","sentiment_score":-0.022442984305178888,"num_words":104,"start":1456.64,"end":1490.69},{"sentences":[{"text":"However, we can at least keep a little bit there for the time being.","start":1490.83,"end":1494.195,"sentiment":"neutral","sentiment_score":0.022426448496324674},{"text":"K?","start":1496.115,"end":1496.615,"sentiment":"neutral","sentiment_score":0.1119321882724762},{"text":"So I'll top up the life insurance a little bit.","start":1496.6749,"end":1499.5549,"sentiment":"neutral","sentiment_score":0.20310926735401152},{"text":"We'll keep the other ones in place.","start":1499.5549,"end":1501.315,"sentiment":"neutral","sentiment_score":0.14972537649529322},{"text":"And, again, when we go through this process, I'm gonna put all this into a written plan for you to look over with me.","start":1501.315,"end":1506.42,"sentiment":"neutral","sentiment_score":0.11216154306506117}],"sentiment":"neutral","sentiment_score":0.11065981803195817,"num_words":56,"start":1490.83,"end":1506.42},{"sentences":[{"text":"Yep.","start":1507.38,"end":1507.88,"sentiment":"neutral","sentiment_score":0.2325529307126999},{"text":"Yep.","start":1508.02,"end":1508.3401,"sentiment":"neutral","sentiment_score":0.15565413236618042},{"text":"So we're not trying to decide everything today.","start":1508.3401,"end":1510.26,"sentiment":"neutral","sentiment_score":-0.013235196471214294},{"text":"I'm just trying to gauge a few things about you and what your preferences might be, and then I can put it all in writing for you.","start":1510.26,"end":1516.6001,"sentiment":"neutral","sentiment_score":0.0067331211434470285},{"text":"Perfect.","start":1519.395,"end":1519.895,"sentiment":"positive","sentiment_score":0.4425675868988037}],"sentiment":"neutral","sentiment_score":0.02386019339686946,"num_words":38,"start":1507.38,"end":1519.895},{"sentences":[{"text":"So we've got an idea for cash flow, some goals on the property, what to do with the insurances, and the estate planning, which obviously includes putting in place a will and a power of attorney.","start":1520.035,"end":1530.775,"sentiment":"neutral","sentiment_score":0.22865751302904552},{"text":"Is there anything else you're thinking of for the next maybe three to five years that's important for you?","start":1531.155,"end":1537.0,"sentiment":"neutral","sentiment_score":0.13302208208724073},{"text":"Yep.","start":1547.155,"end":1547.655,"sentiment":"neutral","sentiment_score":0.03793542832136154},{"text":"Yes.","start":1566.85,"end":1567.35,"sentiment":"neutral","sentiment_score":0.17835311591625214},{"text":"Everything.","start":1584.16,"end":1584.66,"sentiment":"neutral","sentiment_score":0.05515272170305252}],"sentiment":"neutral","sentiment_score":0.1901815740455841,"num_words":58,"start":1520.035,"end":1584.66},{"sentences":[{"text":"Yeah.","start":1585.12,"end":1585.62,"sentiment":"neutral","sentiment_score":0.052066583186388016},{"text":"Yeah.","start":1598.415,"end":1598.915,"sentiment":"neutral","sentiment_score":-0.08135810494422913},{"text":"Yeah.","start":1606.2699,"end":1606.7699,"sentiment":"neutral","sentiment_score":-0.02890731394290924},{"text":"Yep.","start":1617.8049,"end":1618.3049,"sentiment":"neutral","sentiment_score":0.025354180485010147},{"text":"Yeah.","start":1642.635,"end":1643.135,"sentiment":"neutral","sentiment_score":0.04606755450367928}],"sentiment":"neutral","sentiment_score":0.0026445798575878156,"num_words":5,"start":1585.12,"end":1643.135},{"sentences":[{"text":"And once all that's done, like, you're gonna be clear through.","start":1644.155,"end":1647.115,"sentiment":"neutral","sentiment_score":0.07660300995815884},{"text":"It's gonna be a bit of a process, of course.","start":1647.115,"end":1648.795,"sentiment":"neutral","sentiment_score":0.06235918924212456},{"text":"But once you clear through to the other side, you're gonna have a lot more direction.","start":1648.795,"end":1652.575,"sentiment":"neutral","sentiment_score":0.0016896784509299323},{"text":"Absolutely.","start":1652.875,"end":1653.375,"sentiment":"neutral","sentiment_score":0.15256521105766296},{"text":"And, look, you'll be in a position where you know what to expect each year, whereas right now, it might feel a bit out of order.","start":1654.17,"end":1661.0701,"sentiment":"neutral","sentiment_score":-0.03694160511860481}],"sentiment":"neutral","sentiment_score":0.010708489611715777,"num_words":64,"start":1644.155,"end":1661.0701},{"sentences":[{"text":"Yeah.","start":1678.84,"end":1679.1599,"sentiment":"neutral","sentiment_score":0.0028212908655405045},{"text":"I mean, you can do basic wills from the post office for twenty five dollars.","start":1679.1599,"end":1683.32,"sentiment":"neutral","sentiment_score":0.0732910377283891},{"text":"You can go to a public trustee of the state.","start":1683.32,"end":1686.14,"sentiment":"neutral","sentiment_score":0.06264038160443305},{"text":"They do wills as well, or you can go through your solicitor.","start":1686.36,"end":1688.86,"sentiment":"neutral","sentiment_score":0.06101648354281982},{"text":"It just depends on, again, how complex you wanna go, how much you wanna pay.","start":1690.215,"end":1694.0549,"sentiment":"neutral","sentiment_score":0.021012050658464433}],"sentiment":"neutral","sentiment_score":0.05237677802314174,"num_words":53,"start":1678.84,"end":1694.0549},{"sentences":[{"text":"There's all those options out there.","start":1694.0549,"end":1696.075,"sentiment":"neutral","sentiment_score":0.06660552322864532},{"text":"At least ask the questions.","start":1696.455,"end":1697.995,"sentiment":"neutral","sentiment_score":-0.00007356069982051849},{"text":"Yes and no.","start":1709.59,"end":1710.73,"sentiment":"neutral","sentiment_score":-0.0010833994795878734},{"text":"So putting it in a trust does avoid some of those issues.","start":1711.03,"end":1714.65,"sentiment":"neutral","sentiment_score":0.03587333485484123},{"text":"What I do find some clients do instead is they do something like a have you heard of a testamentary trust before?","start":1715.19,"end":1723.005,"sentiment":"neutral","sentiment_score":0.05276294890791178}],"sentiment":"neutral","sentiment_score":0.04140166732637832,"num_words":48,"start":1694.0549,"end":1723.005},{"sentences":[{"text":"So it's actually called a testamentary trust will.","start":1724.505,"end":1727.485,"sentiment":"neutral","sentiment_score":0.031623504124581814},{"text":"And what it means is that when you pass away, the will creates the trust fund then and then puts the money into it.","start":1727.625,"end":1734.55,"sentiment":"neutral","sentiment_score":0.05298519072433313},{"text":"So it has a similar effect on your estate and the taxes for your adult children, but without having to go through all of the upfront costs at the moment.","start":1734.55,"end":1744.15,"sentiment":"neutral","sentiment_score":0.06680572268863519},{"text":"So there's there's two options there.","start":1744.15,"end":1746.165,"sentiment":"neutral","sentiment_score":0.039455633610486984},{"text":"You just need to kind of look at the pros and cons of both and see what they would recommend, but I would definitely worth investigating both.","start":1746.165,"end":1753.305,"sentiment":"neutral","sentiment_score":-0.019729603081941605}],"sentiment":"neutral","sentiment_score":0.03402988220516004,"num_words":95,"start":1724.505,"end":1753.305},{"sentences":[{"text":"Okay.","start":1755.525,"end":1756.025,"sentiment":"neutral","sentiment_score":0.13207872211933136},{"text":"I'll put this in the plan as well because even though we're not lawyers, we do put in that recommendation to put in place the will and the power of attorney and a little bit of general info that can kind of point you in the right direction when you speak to them.","start":1756.485,"end":1768.49,"sentiment":"neutral","sentiment_score":0.18380384386148094},{"text":"K?","start":1770.15,"end":1770.65,"sentiment":"neutral","sentiment_score":0.2942180931568146},{"text":"So let's the the two things I wanted to sort of finish off on is I wanna bring this back to you and your future, which is retirement because you're you're past your preservation age.","start":1770.95,"end":1784.665,"sentiment":"neutral","sentiment_score":0.17173252810857126},{"text":"The age pension's available at 67.","start":1784.665,"end":1787.005,"sentiment":"neutral","sentiment_score":0.02234966866672039}],"sentiment":"neutral","sentiment_score":0.1699233024555724,"num_words":96,"start":1755.525,"end":1787.005},{"sentences":[{"text":"How long do you want to be working for before you want to hang up the keys?","start":1787.0651,"end":1791.83,"sentiment":"neutral","sentiment_score":-0.055272969910327124},{"text":"Yep.","start":1792.69,"end":1793.19,"sentiment":"neutral","sentiment_score":-0.11386463046073914},{"text":"Okay.","start":1798.21,"end":1798.71,"sentiment":"neutral","sentiment_score":-0.12027715146541595},{"text":"Yes.","start":1803.905,"end":1804.405,"sentiment":"neutral","sentiment_score":-0.016325693577528},{"text":"Okay.","start":1811.985,"end":1812.485,"sentiment":"neutral","sentiment_score":-0.07042664289474487}],"sentiment":"neutral","sentiment_score":-0.06002545747018996,"num_words":21,"start":1787.0651,"end":1812.485},{"sentences":[{"text":"Yes.","start":1836.0751,"end":1836.5751,"sentiment":"neutral","sentiment_score":0.05122244358062744},{"text":"Yeah.","start":1843.53,"end":1844.03,"sentiment":"neutral","sentiment_score":0.19927728176116943},{"text":"Okay.","start":1865.7999,"end":1866.2999,"sentiment":"neutral","sentiment_score":0.04895314574241638},{"text":"So one of the exciting things for me then is if you have this this view to kind of keep going through as long as you can and you're going through less manual work.","start":1866.36,"end":1875.785,"sentiment":"neutral","sentiment_score":0.24238840841195164},{"text":"So you've got your current role.","start":1875.785,"end":1877.225,"sentiment":"neutral","sentiment_score":0.18119401981433234}],"sentiment":"neutral","sentiment_score":0.2239028575808503,"num_words":43,"start":1836.0751,"end":1877.225},{"sentences":[{"text":"You've got management.","start":1877.225,"end":1878.285,"sentiment":"neutral","sentiment_score":0.19326001902421316},{"text":"One of the things that you can do is because I'm setting up this transition pension, you can eventually, if you need to, is just maybe slow down work.","start":1878.5851,"end":1886.665,"sentiment":"neutral","sentiment_score":0.2432915147008567},{"text":"You don't have to stop altogether.","start":1886.665,"end":1888.045,"sentiment":"neutral","sentiment_score":0.14066424717505774},{"text":"So if you can afford it in five, six, seven years' time, you can drop to part time.","start":1888.48,"end":1893.36,"sentiment":"neutral","sentiment_score":0.020184352476563718},{"text":"Still go to work, but supplement your income by having a bit of income coming out of your super to top you off a little bit.","start":1893.36,"end":1899.7799,"sentiment":"neutral","sentiment_score":0.14007877064152405}],"sentiment":"neutral","sentiment_score":0.15225104692323907,"num_words":82,"start":1877.225,"end":1899.7799},{"sentences":[{"text":"So does that sound a bit more like you?","start":1901.135,"end":1903.395,"sentiment":"neutral","sentiment_score":0.019469687508212194},{"text":"Perfect.","start":1905.855,"end":1906.255,"sentiment":"positive","sentiment_score":0.7286198139190674},{"text":"Perfect.","start":1906.255,"end":1906.575,"sentiment":"positive","sentiment_score":0.6550047397613525},{"text":"So we'll put that as a bit of, like, a medium to long term idea to come back to is right now, we'll focus on building the super.","start":1906.575,"end":1913.13,"sentiment":"neutral","sentiment_score":0.1863211396017245},{"text":"And then if it comes to a point where you're in that management role for a few years and you really just wanna slow things down to have that longevity, then we can transition to just supplementing your income.","start":1913.21,"end":1924.83,"sentiment":"neutral","sentiment_score":0.08607664790291053}],"sentiment":"neutral","sentiment_score":0.12990811433738622,"num_words":78,"start":1901.135,"end":1924.83},{"sentences":[{"text":"How's that sound?","start":1926.665,"end":1927.5651,"sentiment":"neutral","sentiment_score":0.19133172184228897},{"text":"Cool.","start":1929.145,"end":1929.645,"sentiment":"positive","sentiment_score":0.5818077921867371},{"text":"Okay.","start":1929.9451,"end":1930.4451,"sentiment":"neutral","sentiment_score":0.13301700353622437},{"text":"So what that also gives us is time frame is very important when it comes to investment, and investing is super.","start":1930.585,"end":1937.725,"sentiment":"neutral","sentiment_score":0.04465774588641666},{"text":"Because if you are 30 years old and trying to grow $2,000,000, you have to be quite risky because you've got thirty years ahead of you.","start":1938.16,"end":1946.26,"sentiment":"neutral","sentiment_score":-0.16252107459765214}],"sentiment":"neutral","sentiment_score":-0.03844067912835341,"num_words":52,"start":1926.665,"end":1946.26},{"sentences":[{"text":"I can't go too risky with yours because if you're going to access it soon, we can't have the stock market crash and wipe out all of your super as you're trying to live off of it, if that makes sense.","start":1946.64,"end":1956.8151,"sentiment":"neutral","sentiment_score":-0.20337477190102018},{"text":"K?","start":1958.235,"end":1958.735,"sentiment":"neutral","sentiment_score":0.01912496797740459},{"text":"So I want to just ask you a few questions which will gauge what we do with the investment options, and then I can tailor things from there.","start":1958.9551,"end":1966.71,"sentiment":"neutral","sentiment_score":0.04702868585341743},{"text":"K?","start":1968.1499,"end":1968.6499,"sentiment":"neutral","sentiment_score":0.025255609303712845},{"text":"So the first one I've got, and this is really just a gut feeling.","start":1968.7899,"end":1971.6699,"sentiment":"neutral","sentiment_score":0.02657686373484986}],"sentiment":"neutral","sentiment_score":-0.0777071267585544,"num_words":85,"start":1946.64,"end":1971.6699},{"sentences":[{"text":"There's no wrong answer.","start":1971.6699,"end":1972.7899,"sentiment":"neutral","sentiment_score":-0.018423112109303474},{"text":"I will make a recommendation, but I wanna know where you're leaning.","start":1972.7899,"end":1975.9299,"sentiment":"neutral","sentiment_score":0.048785665072500706},{"text":"If you had to choose between low fees or paying higher fees to try and get a higher return, where does your gut feeling go between the two?","start":1977.19,"end":1986.0851,"sentiment":"neutral","sentiment_score":-0.006650617213121482},{"text":"Perfect.","start":1990.865,"end":1991.365,"sentiment":"neutral","sentiment_score":0.03232730180025101},{"text":"So if we choose between what we call passive and active investing, passive is very low fee, and active is a bit more expensive, but you pay more to try and get a better return.","start":1991.505,"end":2002.0,"sentiment":"neutral","sentiment_score":0.21942101866006852}],"sentiment":"neutral","sentiment_score":0.10046976506710052,"num_words":80,"start":1971.6699,"end":2002.0},{"sentences":[{"text":"So what I'm gonna do is I'll do a bit of a blend for you where we do something called Core and satellite.","start":2003.3401,"end":2009.595,"sentiment":"neutral","sentiment_score":0.2820443076931912},{"text":"Most of your super goes in some low fee options that are like a steady ship, and we add a few of these active options that kind of act like we call them satellites.","start":2009.895,"end":2020.0751,"sentiment":"neutral","sentiment_score":0.24038557620609508},{"text":"They're like sled dogs.","start":2020.56,"end":2021.6001,"sentiment":"neutral","sentiment_score":0.1479501575231552},{"text":"They pull you along a little bit quicker, but we don't put all of your money into one of them because we don't want your super going up and down 80% in a single year.","start":2021.6001,"end":2030.42,"sentiment":"neutral","sentiment_score":-0.20843727865389416},{"text":"K.","start":2032.2401,"end":2032.56,"sentiment":"neutral","sentiment_score":-0.03493913635611534}],"sentiment":"neutral","sentiment_score":0.08166685988454475,"num_words":97,"start":2003.3401,"end":2032.56},{"sentences":[{"text":"So I can pick and choose a bit of a blend between the two.","start":2032.56,"end":2035.8601,"sentiment":"neutral","sentiment_score":0.1126139270407813},{"text":"At Oakview, we do use a lot of, like, ETFs and things like that, which is a cheaper way of accessing the investments.","start":2036.855,"end":2043.1951,"sentiment":"neutral","sentiment_score":0.20310889573200888},{"text":"K?","start":2045.255,"end":2045.735,"sentiment":"neutral","sentiment_score":0.06571689248085022},{"text":"So that gives me a bit of a direction.","start":2045.735,"end":2047.915,"sentiment":"neutral","sentiment_score":0.17724560697873434},{"text":"I already have half of the risk profile questions.","start":2048.5352,"end":2051.23,"sentiment":"neutral","sentiment_score":0.08398974728253153}],"sentiment":"neutral","sentiment_score":0.15473097609356046,"num_words":56,"start":2032.56,"end":2051.23},{"sentences":[{"text":"You've already kind of answered them already, so I'm just gonna reconfirm a couple with you if that's okay.","start":2051.23,"end":2056.0498,"sentiment":"neutral","sentiment_score":0.09781608397239133},{"text":"So when it comes to time frame, we're going to be accessing a little bit of the super sometime over the next five to seven years to live on as a supplement, as a possibility.","start":2057.5498,"end":2068.895,"sentiment":"neutral","sentiment_score":0.15334555293832505},{"text":"K?","start":2070.555,"end":2071.035,"sentiment":"neutral","sentiment_score":0.02486141212284565},{"text":"We're not going to, like, ignore the super for ten years, and we're not gonna take it all out in twelve months' time.","start":2071.035,"end":2075.435,"sentiment":"neutral","sentiment_score":-0.07712535317177358},{"text":"Does that sort of make sense?","start":2075.435,"end":2076.895,"sentiment":"neutral","sentiment_score":-0.027685733512043953}],"sentiment":"neutral","sentiment_score":0.06321980757638812,"num_words":84,"start":2051.23,"end":2076.895},{"sentences":[{"text":"Perfect.","start":2078.72,"end":2079.22,"sentiment":"neutral","sentiment_score":0.21955662965774536},{"text":"So I'm gonna go through a couple that we're missing at the moment.","start":2079.28,"end":2083.22,"sentiment":"neutral","sentiment_score":0.07071434821073826},{"text":"If I was to ask you how you would rate yourself in terms of willingness to take on risk to get a return for your super on a scale of five, one being extremely cautious and risk averse, and five being I wanna go for as much as possible.","start":2083.92,"end":2102.235,"sentiment":"neutral","sentiment_score":-0.03672269762170558},{"text":"Okay.","start":2114.23,"end":2114.73,"sentiment":"neutral","sentiment_score":-0.14966261386871338},{"text":"You can call yourself a high risk taker.","start":2115.67,"end":2117.75,"sentiment":"negative","sentiment_score":-0.3489028289914131}],"sentiment":"neutral","sentiment_score":-0.05002019823425346,"num_words":72,"start":2078.72,"end":2117.75},{"sentences":[{"text":"I'm not gonna do anything crazy with your super.","start":2117.75,"end":2120.25,"sentiment":"negative","sentiment_score":-0.33822279506259495},{"text":"But if that's your personality okay.","start":2120.445,"end":2129.085,"sentiment":"neutral","sentiment_score":-0.03820821767052015},{"text":"Now what about your familiarity with investing?","start":2129.085,"end":2131.825,"sentiment":"neutral","sentiment_score":0.052056784076350074},{"text":"Have you ever done any shares, investment properties before?","start":2132.365,"end":2136.0652,"sentiment":"neutral","sentiment_score":0.02217394972427024},{"text":"Perfect.","start":2138.8198,"end":2139.3198,"sentiment":"neutral","sentiment_score":0.14155109226703644}],"sentiment":"neutral","sentiment_score":-0.08024188541457988,"num_words":32,"start":2117.75,"end":2139.3198},{"sentences":[{"text":"Do you have a bit of an idea of the fluctuations in the stock market?","start":2139.38,"end":2143.64,"sentiment":"neutral","sentiment_score":0.02983492612838745},{"text":"K.","start":2147.54,"end":2147.8599,"sentiment":"neutral","sentiment_score":-0.0313868522644043},{"text":"So you'd probably say you'd have a bit of a basic understanding then.","start":2147.8599,"end":2152.5452,"sentiment":"neutral","sentiment_score":-0.011415181063617079},{"text":"Yep.","start":2155.485,"end":2155.985,"sentiment":"neutral","sentiment_score":0.056699108332395554},{"text":"Would you say that your experience with superannuation has been positive, negative, neutral in terms of neutral?","start":2156.205,"end":2166.43,"sentiment":"neutral","sentiment_score":-0.07554051422459238}],"sentiment":"neutral","sentiment_score":-0.020420211652155094,"num_words":47,"start":2139.38,"end":2166.43},{"sentences":[{"text":"Yep.","start":2167.8499,"end":2168.3499,"sentiment":"neutral","sentiment_score":0.00711621530354023},{"text":"K.","start":2168.73,"end":2169.23,"sentiment":"neutral","sentiment_score":0.0055413153022527695},{"text":"And you have kind of been through that homeownership journey before, but you've never owned investment properties and yep.","start":2170.17,"end":2177.3098,"sentiment":"neutral","sentiment_score":0.023352383488887234},{"text":"K.","start":2177.45,"end":2177.95,"sentiment":"neutral","sentiment_score":0.009505676105618475},{"text":"Now what about the cost of living?","start":2179.425,"end":2181.3452,"sentiment":"neutral","sentiment_score":0.01372030537043299}],"sentiment":"neutral","sentiment_score":0.019375883813562065,"num_words":29,"start":2167.8499,"end":2181.3452},{"sentences":[{"text":"Have you heard of the term inflation before, Trish?","start":2181.3452,"end":2183.5251,"sentiment":"neutral","sentiment_score":0.009816333651542664},{"text":"Perfect.","start":2185.2651,"end":2185.665,"sentiment":"neutral","sentiment_score":0.27512162923812866},{"text":"So my question is, do we wanna take on enough risk to grow your super to keep up with the cost of living, or do you wanna try and grow it a little bit quicker to outpace the cost of living?","start":2185.665,"end":2197.22,"sentiment":"neutral","sentiment_score":0.07632670724173872},{"text":"K.","start":2204.015,"end":2204.4148,"sentiment":"neutral","sentiment_score":0.008793957531452179},{"text":"So a little a little bit extra.","start":2204.4148,"end":2206.4348,"sentiment":"neutral","sentiment_score":0.006631392187305859}],"sentiment":"neutral","sentiment_score":0.0601369039297609,"num_words":59,"start":2181.3452,"end":2206.4348},{"sentences":[{"text":"Bit of a buffer.","start":2206.7349,"end":2207.615,"sentiment":"neutral","sentiment_score":0.0331071256659925},{"text":"Yep.","start":2207.615,"end":2208.115,"sentiment":"neutral","sentiment_score":0.05929344892501831},{"text":"Now based on your super at the moment, so I'm gonna give you a bit of an idea on the research that we were looking at.","start":2209.615,"end":2215.555,"sentiment":"neutral","sentiment_score":0.03852379207427685},{"text":"You've got about 28,000 in Australian super, 222 in Australian retirement trust.","start":2215.775,"end":2222.64,"sentiment":"neutral","sentiment_score":-0.0031492700412248573},{"text":"So call at about 2260.","start":2222.94,"end":2225.52,"sentiment":"neutral","sentiment_score":-0.005693592503666878}],"sentiment":"neutral","sentiment_score":0.02348086130223237,"num_words":48,"start":2206.7349,"end":2225.52},{"sentences":[{"text":"If you woke up in a year's time and it was sitting at a 130,000, so you lost half of it, would that be panic stations?","start":2227.74,"end":2236.185,"sentiment":"neutral","sentiment_score":-0.14682403722634682},{"text":"K?","start":2240.5652,"end":2241.0652,"sentiment":"neutral","sentiment_score":-0.08344462513923645},{"text":"Now what if you woke up and it was 200,000?","start":2241.3652,"end":2245.0652,"sentiment":"neutral","sentiment_score":-0.10671820491552353},{"text":"Would that be a massive panic for you, or is that sort of more okay in terms of fluctuations?","start":2245.125,"end":2251.44,"sentiment":"neutral","sentiment_score":-0.22781137102528623},{"text":"Okay.","start":2255.9,"end":2256.4,"sentiment":"neutral","sentiment_score":0.017289990559220314}],"sentiment":"neutral","sentiment_score":-0.16279259124738082,"num_words":57,"start":2227.74,"end":2256.4},{"sentences":[{"text":"What about from 02:60 to 02:30?","start":2256.46,"end":2258.88,"sentiment":"neutral","sentiment_score":0.007082827699681123},{"text":"K.","start":2265.465,"end":2265.965,"sentiment":"neutral","sentiment_score":0.0060136523097753525},{"text":"So I'm just gauging there kind of where your limits lie in terms of risk.","start":2266.185,"end":2271.21,"sentiment":"neutral","sentiment_score":-0.25138814399639764},{"text":"Now the real fun question for me is when that does happen, because every seven years or so, there's some sort of crash.","start":2271.53,"end":2277.3699,"sentiment":"neutral","sentiment_score":-0.17256561699120895},{"text":"Right?","start":2277.3699,"end":2277.6099,"sentiment":"neutral","sentiment_score":-0.1942480057477951}],"sentiment":"neutral","sentiment_score":-0.17142540734747183,"num_words":46,"start":2256.46,"end":2277.6099},{"sentences":[{"text":"There's the global financial crisis, COVID.","start":2277.6099,"end":2280.27,"sentiment":"neutral","sentiment_score":-0.26503195861975354},{"text":"All these things happen, possibly even a war this year that may cause this.","start":2280.81,"end":2284.75,"sentiment":"neutral","sentiment_score":-0.18900994477527483},{"text":"What would you do if the super drops, say, 20%?","start":2286.445,"end":2290.925,"sentiment":"neutral","sentiment_score":-0.09670433998107911},{"text":"So let's say it went from $2.60 to $2.15 or $2.20.","start":2290.925,"end":2294.705,"sentiment":"neutral","sentiment_score":-0.039168170568617905},{"text":"Would you want to try and sell with all the cash so it doesn't go down further, or would you hold on for twelve months for it to bounce back, or would you use it as a buying opportunity and put more in?","start":2295.085,"end":2307.65,"sentiment":"neutral","sentiment_score":-0.06625921118917853}],"sentiment":"neutral","sentiment_score":-0.10099250399729326,"num_words":84,"start":2277.6099,"end":2307.65},{"sentences":[{"text":"K.","start":2311.55,"end":2311.79,"sentiment":"neutral","sentiment_score":0.010283177718520164},{"text":"So you're, Yep.","start":2311.79,"end":2313.425,"sentiment":"neutral","sentiment_score":0.00015693448949605227},{"text":"Yep.","start":2323.965,"end":2324.465,"sentiment":"neutral","sentiment_score":-0.03173907846212387},{"text":"Okay.","start":2339.2751,"end":2339.675,"sentiment":"neutral","sentiment_score":-0.013837985694408417},{"text":"So there's a a range of things that you would consider, whereas you you like the idea of buying low to sell high if there's a buying opportunity, but you also don't wanna risk it too much and lose it.","start":2339.675,"end":2350.3152,"sentiment":"neutral","sentiment_score":-0.03617457322543487}],"sentiment":"neutral","sentiment_score":-0.03221317417362867,"num_words":46,"start":2311.55,"end":2350.3152},{"sentences":[{"text":"So you'd kind of, we would obviously have a conversation and figure out whether we should change anything or not, but you're open to a few ideas.","start":2350.3152,"end":2358.7,"sentiment":"neutral","sentiment_score":-0.0243995137926605},{"text":"Perfect.","start":2361.0,"end":2361.5,"sentiment":"positive","sentiment_score":0.5355764627456665},{"text":"Now what kind of returns are you trying to aim for with your soup?","start":2362.2,"end":2366.525,"sentiment":"neutral","sentiment_score":0.1073477811047009},{"text":"Are you trying to get as high as humanly possible?","start":2366.525,"end":2368.7048,"sentiment":"neutral","sentiment_score":0.029887689836323263},{"text":"Are you trying to go more than what you're currently getting?","start":2368.9248,"end":2372.625,"sentiment":"neutral","sentiment_score":-0.04489572684873234}],"sentiment":"neutral","sentiment_score":0.01880448299740988,"num_words":63,"start":2350.3152,"end":2372.625},{"sentences":[{"text":"What would you say?","start":2372.845,"end":2373.9849,"sentiment":"neutral","sentiment_score":-0.02681578416377306},{"text":"Okay.","start":2379.4202,"end":2379.9202,"sentiment":"neutral","sentiment_score":0.07839763164520264},{"text":"Have you ever had any situations where you did look at the super and during COVID, the GFC and so on notice it going up and down, or have you been kind of it's out of sight, out of mind?","start":2382.1401,"end":2395.775,"sentiment":"neutral","sentiment_score":-0.037644272414036097},{"text":"Yep.","start":2396.575,"end":2396.975,"sentiment":"neutral","sentiment_score":0.10609173774719238},{"text":"No.","start":2396.975,"end":2397.295,"sentiment":"neutral","sentiment_score":0.1014789342880249}],"sentiment":"neutral","sentiment_score":-0.028235441053959916,"num_words":47,"start":2372.845,"end":2397.295},{"sentences":[{"text":"That's totally fine.","start":2397.295,"end":2398.435,"sentiment":"neutral","sentiment_score":0.27542227506637573},{"text":"One of the things that I find that happens a lot with our clients is that because we open their eyes to their super a lot more, they pay a lot more attention to it as well.","start":2398.495,"end":2407.51,"sentiment":"neutral","sentiment_score":0.1997003813047667},{"text":"Now when when you're working with us, we're obviously going to send you reports, and we're gonna do annual reviews to let you know how things are going.","start":2408.77,"end":2417.83,"sentiment":"neutral","sentiment_score":0.09629590516643864},{"text":"Do you want any more frequent contact than that?","start":2418.945,"end":2421.745,"sentiment":"neutral","sentiment_score":0.04907375698288282},{"text":"Do you want to be able to look on and log in and check it every day, or would you rather just wait until we have those reviews?","start":2421.745,"end":2428.0051,"sentiment":"neutral","sentiment_score":0.029735880504761423}],"sentiment":"neutral","sentiment_score":0.11605461662014326,"num_words":105,"start":2397.295,"end":2428.0051},{"sentences":[{"text":"Yep.","start":2431.2,"end":2431.7,"sentiment":"neutral","sentiment_score":0.10960274934768675},{"text":"Yep.","start":2438.8,"end":2439.3,"sentiment":"neutral","sentiment_score":0.17284438014030457},{"text":"Totally with you.","start":2439.76,"end":2440.9,"sentiment":"neutral","sentiment_score":0.24310358862082163},{"text":"Okay.","start":2442.7349,"end":2443.2349,"sentiment":"neutral","sentiment_score":0.0532340444624424},{"text":"Last couple of questions here.","start":2443.9348,"end":2445.4749,"sentiment":"neutral","sentiment_score":0.029121570661664008}],"sentiment":"neutral","sentiment_score":0.11005452664738352,"num_words":11,"start":2431.2,"end":2445.4749},{"sentences":[{"text":"We were talking about borrowing to get a property.","start":2445.855,"end":2451.875,"sentiment":"neutral","sentiment_score":0.007778138543168704},{"text":"And I'm assuming and I don't wanna put the words in your mouth, but borrowing to get that house is probably as far as you go.","start":2453.375,"end":2460.41,"sentiment":"neutral","sentiment_score":-0.00287191580551175},{"text":"You're not trying to build a property portfolio or borrow to invest for the security.","start":2460.41,"end":2468.91,"sentiment":"neutral","sentiment_score":-0.034959827860196434},{"text":"Yep.","start":2469.13,"end":2469.63,"sentiment":"neutral","sentiment_score":0.09215836226940156},{"text":"K.","start":2472.155,"end":2472.555,"sentiment":"neutral","sentiment_score":0.11559391021728516}],"sentiment":"neutral","sentiment_score":-0.006179071335981672,"num_words":52,"start":2445.855,"end":2472.555},{"sentences":[{"text":"When you do get that house, do you feel like that would make you sort of more comfortable and secure?","start":2472.555,"end":2478.415,"sentiment":"neutral","sentiment_score":0.1971499066799879},{"text":"Yep.","start":2480.635,"end":2481.135,"sentiment":"positive","sentiment_score":0.3517633378505707},{"text":"Yep.","start":2481.77,"end":2482.01,"sentiment":"positive","sentiment_score":0.34969109296798706},{"text":"So you're the type of person who sees that as an opportunity.","start":2482.01,"end":2485.05,"sentiment":"positive","sentiment_score":0.469371164838473},{"text":"You're not worrying about the risks that may happen from that?","start":2485.05,"end":2487.55,"sentiment":"neutral","sentiment_score":0.24977314201268283}],"sentiment":"neutral","sentiment_score":0.2894313578804334,"num_words":45,"start":2472.555,"end":2487.55},{"sentences":[{"text":"Yep.","start":2490.89,"end":2491.39,"sentiment":"neutral","sentiment_score":0.012409585528075697},{"text":"Absolutely.","start":2509.72,"end":2510.22,"sentiment":"positive","sentiment_score":0.4393843412399292},{"text":"Absolutely.","start":2510.3599,"end":2510.8599,"sentiment":"neutral","sentiment_score":0.304108589887619},{"text":"So what I'm thinking here as well is we need to balance your super growing with being able to produce the income that you need as well.","start":2511.72,"end":2521.965,"sentiment":"neutral","sentiment_score":0.21182722570719542},{"text":"So what that kind of does through going through these questions is you score as pretty much what we call balanced investor.","start":2523.545,"end":2530.345,"sentiment":"neutral","sentiment_score":0.11639836566014723}],"sentiment":"neutral","sentiment_score":0.17376926260140652,"num_words":52,"start":2490.89,"end":2530.345},{"sentences":[{"text":"Have you heard of that before?","start":2530.345,"end":2531.645,"sentiment":"neutral","sentiment_score":0.02764767004797856},{"text":"So on a scale of five, most people start off as a three, which is balanced.","start":2533.19,"end":2537.8499,"sentiment":"neutral","sentiment_score":0.03432543633971363},{"text":"Some of the, like, the more risk averse people, they're kind of going for the growth and the high growth to get more out of their super.","start":2538.47,"end":2546.41,"sentiment":"neutral","sentiment_score":-0.07047590903109974},{"text":"But when you get close to retirement, you need to be more moderate or conservative so you don't risk losing it.","start":2546.855,"end":2552.2349,"sentiment":"neutral","sentiment_score":-0.02745153391290279},{"text":"So it's kind of put you in between the two extremes.","start":2553.4148,"end":2556.535,"sentiment":"neutral","sentiment_score":-0.006984646008773284}],"sentiment":"neutral","sentiment_score":-0.02272925753560331,"num_words":81,"start":2530.345,"end":2556.535},{"sentences":[{"text":"It's sort of saying you still wanna grow it, but you don't wanna go high risk than you currently are.","start":2556.535,"end":2561.97,"sentiment":"neutral","sentiment_score":-0.05282245520502329},{"text":"So what that kind of ties back to for your super is you have both of the funds.","start":2564.05,"end":2570.13,"sentiment":"neutral","sentiment_score":0.08923687185678217},{"text":"When I looked at their investments, they kind of put you in balance, but that's kind of like 70% of your money in growth assets, shares, and property, high risk, high return.","start":2570.13,"end":2583.2449,"sentiment":"neutral","sentiment_score":0.058337277034297585},{"text":"30 percent of it is in the safer side.","start":2583.625,"end":2586.045,"sentiment":"neutral","sentiment_score":0.08404315014680226},{"text":"To give you an idea, if you were to go up in risk, growth would be 80% growth assets, high growth would be 90%.","start":2587.96,"end":2595.6602,"sentiment":"neutral","sentiment_score":0.05945116273748378}],"sentiment":"neutral","sentiment_score":0.04465848263533949,"num_words":103,"start":2556.535,"end":2595.6602},{"sentences":[{"text":"And if you were to go down, you could go down to 60%, 50%, 40%.","start":2597.0,"end":2602.3801,"sentiment":"neutral","sentiment_score":0.019014882544676464},{"text":"K?","start":2602.485,"end":2602.985,"sentiment":"neutral","sentiment_score":0.03206085413694382},{"text":"So if you stay where you've just scored in your current risk level, it means that your super could go up and down maybe 10 to 15% in a single year, and it will average out at around seven or 8%.","start":2605.2852,"end":2617.225,"sentiment":"neutral","sentiment_score":-0.0872206959146552},{"text":"So what I'm saying there is it's balancing growth with the risk.","start":2619.24,"end":2623.1,"sentiment":"neutral","sentiment_score":-0.05469272037347158},{"text":"If we try and get you a higher return, you could see your suit let's say I put you in growth or high growth.","start":2625.08,"end":2630.1401,"sentiment":"neutral","sentiment_score":-0.02108411801358064}],"sentiment":"neutral","sentiment_score":-0.04753866577420824,"num_words":93,"start":2597.0,"end":2630.1401},{"sentences":[{"text":"It could go down to a 190,000 next year if the stock market crashed.","start":2630.3152,"end":2634.0952,"sentiment":"neutral","sentiment_score":-0.13404307567647525},{"text":"That sounds like it'd be bridged too far, I think, to try and get growth.","start":2636.155,"end":2639.695,"sentiment":"neutral","sentiment_score":-0.14878788938124973},{"text":"K?","start":2641.435,"end":2641.935,"sentiment":"neutral","sentiment_score":-0.06761793792247772},{"text":"So what if I can try and keep you at a similar risk level and just try and get some slightly higher returns by the options that we pick?","start":2643.61,"end":2651.55,"sentiment":"neutral","sentiment_score":0.002367860733948905},{"text":"Would that be okay?","start":2653.29,"end":2654.35,"sentiment":"neutral","sentiment_score":0.06771344970911741}],"sentiment":"neutral","sentiment_score":-0.060897104412553804,"num_words":63,"start":2630.3152,"end":2654.35},{"sentences":[{"text":"K?","start":2655.1748,"end":2655.575,"sentiment":"neutral","sentiment_score":0.0955868735909462},{"text":"Now like I said before, with that active management, there's gonna be a little bit extra in cost that I have to balance as well because, obviously, we charge fees to look after people super.","start":2655.575,"end":2665.835,"sentiment":"neutral","sentiment_score":-0.06347008155924934},{"text":"The options themselves have a cost.","start":2665.9749,"end":2667.84,"sentiment":"neutral","sentiment_score":-0.07092916282514732},{"text":"So I'm gonna factor that into the projections just to make sure I can try and leave you in a better position.","start":2668.0,"end":2672.74,"sentiment":"neutral","sentiment_score":-0.038800708441571755},{"text":"Okay?","start":2674.6401,"end":2675.1401,"sentiment":"neutral","sentiment_score":0.21009376645088196}],"sentiment":"neutral","sentiment_score":-0.04915327349534401,"num_words":65,"start":2655.1748,"end":2675.1401},{"sentences":[{"text":"So that gives me a really good idea with what to do, and I will hunt around for you.","start":2675.36,"end":2680.08,"sentiment":"neutral","sentiment_score":0.24165295397764758},{"text":"The only warning I've got is that you may need to keep that second account open for another year or two.","start":2680.08,"end":2685.5552,"sentiment":"neutral","sentiment_score":-0.15725462706316085},{"text":"That's just for the insurances, Trish.","start":2687.135,"end":2689.155,"sentiment":"neutral","sentiment_score":0.038983488300194345},{"text":"Cool.","start":2690.975,"end":2691.375,"sentiment":"neutral","sentiment_score":0.1854017078876495},{"text":"Again, I'll put all of this in a plan for you, but, basically, what I'm gonna cover is I'm gonna try and get a little bit of life insurance.","start":2691.375,"end":2697.3152,"sentiment":"neutral","sentiment_score":0.12148284012901372}],"sentiment":"neutral","sentiment_score":0.06883373629840973,"num_words":76,"start":2675.36,"end":2697.3152},{"sentences":[{"text":"We'll rebalance your investments in the super and shift around where they should be.","start":2699.12,"end":2704.1802,"sentiment":"neutral","sentiment_score":0.15540473482438497},{"text":"We'll put in place the will, the power of attorney, the beneficiaries, build up your savings, and then see if we can get you into a house or a townhouse once the settlement's over.","start":2705.36,"end":2715.395,"sentiment":"neutral","sentiment_score":0.10112461524412912},{"text":"K.","start":2716.735,"end":2716.975,"sentiment":"neutral","sentiment_score":0.16223149001598358},{"text":"How's that sounding so far?","start":2716.975,"end":2718.515,"sentiment":"positive","sentiment_score":0.5367246866226196},{"text":"Okay.","start":2720.655,"end":2721.155,"sentiment":"neutral","sentiment_score":0.19675931334495544}],"sentiment":"neutral","sentiment_score":0.15739122622392393,"num_words":55,"start":2699.12,"end":2721.155},{"sentences":[{"text":"One step at a time.","start":2721.295,"end":2722.255,"sentiment":"neutral","sentiment_score":0.13630737960338593},{"text":"We go through this this month, and then we see what we can get to in five years' time.","start":2722.255,"end":2726.42,"sentiment":"neutral","sentiment_score":0.06442817575053165},{"text":"Perfect.","start":2729.04,"end":2729.54,"sentiment":"positive","sentiment_score":0.5532016754150391},{"text":"So from here, I pretty much have all the information that I need for the team to do the research and put a plan together for you Because I'll also include that transition to retirement so you can access a bit of your super if you need to.","start":2729.76,"end":2743.5552,"sentiment":"neutral","sentiment_score":0.21720055133725205},{"text":"And if you don't need to, we'll just use that to build it up a bit quicker for you.","start":2743.695,"end":2747.475,"sentiment":"neutral","sentiment_score":0.15630707360411944}],"sentiment":"neutral","sentiment_score":0.17232972581911346,"num_words":92,"start":2721.295,"end":2747.475},{"sentences":[{"text":"Okay?","start":2748.895,"end":2749.395,"sentiment":"neutral","sentiment_score":0.0698406994342804},{"text":"Alright.","start":2749.98,"end":2750.48,"sentiment":"neutral","sentiment_score":0.0933701992034912},{"text":"So the last thing I want to check with you, Trish, because I have thrown a lot of information at you so far, is do you have any questions at the moment for me?","start":2750.54,"end":2758.64,"sentiment":"neutral","sentiment_score":0.05528769674984848},{"text":"Yes.","start":2767.515,"end":2768.015,"sentiment":"neutral","sentiment_score":-0.016134856268763542},{"text":"Correct.","start":2782.73,"end":2783.23,"sentiment":"neutral","sentiment_score":-0.07501842081546783}],"sentiment":"neutral","sentiment_score":0.05136419239601022,"num_words":38,"start":2748.895,"end":2783.23},{"sentences":[{"text":"But don't do that just yet.","start":2783.29,"end":2785.1501,"sentiment":"neutral","sentiment_score":-0.17143775274356207},{"text":"What I'm going to do is in that plan, I may even that recontribution I was talking about, we may be able to pull out a 100 and put in 200, and you'd still be kind of better off in the end.","start":2785.37,"end":2800.565,"sentiment":"neutral","sentiment_score":-0.06980895592520635},{"text":"So let me work out the numbers for you.","start":2800.625,"end":2802.78,"sentiment":"neutral","sentiment_score":0.07224204846554333},{"text":"Yeah.","start":2803.18,"end":2803.68,"sentiment":"neutral","sentiment_score":0.14503204822540283},{"text":"K.","start":2804.7,"end":2805.2,"sentiment":"neutral","sentiment_score":0.06451679766178131}],"sentiment":"neutral","sentiment_score":-0.05255720988547398,"num_words":59,"start":2783.29,"end":2805.2},{"sentences":[{"text":"Outside of that, is there anything that you're really excited about or anything that you're worried about based on what we've Yep.","start":2806.22,"end":2816.575,"sentiment":"neutral","sentiment_score":0.03076601144063964},{"text":"Yes.","start":2819.595,"end":2820.095,"sentiment":"neutral","sentiment_score":0.27535203099250793},{"text":"Yep.","start":2824.155,"end":2824.655,"sentiment":"neutral","sentiment_score":0.23611745238304135},{"text":"Yeah.","start":2839.945,"end":2840.265,"sentiment":"neutral","sentiment_score":0.1163017675280571},{"text":"Absolutely.","start":2840.265,"end":2840.765,"sentiment":"neutral","sentiment_score":0.18136218190193176}],"sentiment":"neutral","sentiment_score":0.057153295557677314,"num_words":26,"start":2806.22,"end":2840.765},{"sentences":[{"text":"Would you be comfortable with us looking at some alternative super funds in our research similar to what we did with Steven?","start":2841.385,"end":2849.165,"sentiment":"neutral","sentiment_score":0.12279995903372765},{"text":"K?","start":2852.6,"end":2852.84,"sentiment":"neutral","sentiment_score":0.0750817134976387},{"text":"Only reason why I mentioned it is because in order to try and get you a better outcome, we may need to shop around.","start":2852.84,"end":2858.62,"sentiment":"neutral","sentiment_score":0.044487688379983105},{"text":"And because you're above 200,000, you can essentially afford to get the better funds now that you couldn't when you had 50,000.","start":2859.0,"end":2866.4602,"sentiment":"neutral","sentiment_score":0.07534512708132918},{"text":"K.","start":2869.075,"end":2869.315,"sentiment":"neutral","sentiment_score":0.03980165719985962}],"sentiment":"neutral","sentiment_score":0.07916828266211919,"num_words":70,"start":2841.385,"end":2869.315},{"sentences":[{"text":"So I will do some comparisons.","start":2869.315,"end":2871.1748,"sentiment":"neutral","sentiment_score":0.06650694087147713},{"text":"So what we do first is we're always we always have to put a plan together, statement of advice.","start":2874.6748,"end":2881.11,"sentiment":"neutral","sentiment_score":0.054430271351807995},{"text":"Once you're comfortable with that plan, we'll do all the documentation to sort it out.","start":2881.73,"end":2885.99,"sentiment":"neutral","sentiment_score":0.08169497922062874},{"text":"Beneficiaries, we do need them to get witnessed with whichever super funds we're using because it's like a legal document, but we'll prefill it all for you.","start":2887.33,"end":2895.175,"sentiment":"neutral","sentiment_score":0.07730395443461559},{"text":"We'll put it all in a pack, and we'll get it organized.","start":2895.175,"end":2897.835,"sentiment":"neutral","sentiment_score":0.15557800667981306}],"sentiment":"neutral","sentiment_score":0.08370613087487372,"num_words":79,"start":2869.315,"end":2897.835},{"sentences":[{"text":"And then we can put it all in place for you.","start":2898.455,"end":2900.715,"sentiment":"neutral","sentiment_score":0.14548295668580316},{"text":"Cool.","start":2902.775,"end":2903.275,"sentiment":"positive","sentiment_score":0.4713689684867859},{"text":"Trish, when it comes to the life insurance, I will do some quotes, like I said, to see who will give you the best deal for that life insurance and try and keep it affordable for you.","start":2904.135,"end":2915.8,"sentiment":"neutral","sentiment_score":0.29779081167401494},{"text":"The only concern I've got is that because of the incident that you had with the car, they're going want to get some, like, doctor's reports and so on.","start":2916.42,"end":2925.2048,"sentiment":"neutral","sentiment_score":-0.07500374792063416},{"text":"Now one thing that we can do is something called a pre assessment where we ask you those questions, and then we can anonymously check with the insurers who's going to give you a worse outcome or better outcome.","start":2926.545,"end":2937.2048,"sentiment":"neutral","sentiment_score":-0.032700076985817686}],"sentiment":"neutral","sentiment_score":0.08238914386174268,"num_words":117,"start":2898.455,"end":2937.2048},{"sentences":[{"text":"Now it does take around about twenty five minutes to go through those questions.","start":2938.85,"end":2942.9502,"sentiment":"neutral","sentiment_score":0.025926338907863413},{"text":"Do you have time this afternoon, or would you like me to schedule in to go through those?","start":2943.33,"end":2947.27,"sentiment":"neutral","sentiment_score":0.016529784227410953},{"text":"That's very important.","start":2952.785,"end":2953.7449,"sentiment":"neutral","sentiment_score":-0.05777761588493983},{"text":"Absolutely.","start":2953.7449,"end":2954.2449,"sentiment":"neutral","sentiment_score":-0.010550834238529204},{"text":"Yeah.","start":2957.265,"end":2957.765,"sentiment":"neutral","sentiment_score":-0.26664358377456665}],"sentiment":"neutral","sentiment_score":0.005675070138799178,"num_words":37,"start":2938.85,"end":2957.765},{"sentences":[{"text":"I know.","start":2967.04,"end":2967.78,"sentiment":"negative","sentiment_score":-0.4167215973138809},{"text":"And we've already been on the phone for almost an hour, so I'd wanna make sure you're in the right frame of mind for that too.","start":2968.08,"end":2974.005,"sentiment":"neutral","sentiment_score":0.02603639067652134},{"text":"Yep.","start":2978.7249,"end":2979.2249,"sentiment":"neutral","sentiment_score":-0.12229689210653304},{"text":"That's totally fine.","start":2981.2048,"end":2982.345,"sentiment":"neutral","sentiment_score":-0.16143957898020744},{"text":"Like I said, I've got everything that I need to go do the research and start putting a plan together.","start":2982.9648,"end":2987.4648,"sentiment":"neutral","sentiment_score":0.06643753778189421}],"sentiment":"neutral","sentiment_score":0.010877655568317724,"num_words":52,"start":2967.04,"end":2987.4648},{"sentences":[{"text":"I just wanted to check with you when would be a good time.","start":2987.78,"end":2990.5798,"sentiment":"neutral","sentiment_score":0.18790312226002032},{"text":"Do you wanna wait till next Monday?","start":2990.5798,"end":2992.18,"sentiment":"neutral","sentiment_score":0.0694062268095357},{"text":"Do you want to try and do a small chat through this week?","start":2992.18,"end":2996.2,"sentiment":"neutral","sentiment_score":0.0606688865675376},{"text":"Yeah.","start":3006.195,"end":3006.695,"sentiment":"neutral","sentiment_score":0.012544959783554075},{"text":"Yeah.","start":3015.81,"end":3016.31,"sentiment":"neutral","sentiment_score":0.05123456194996834}],"sentiment":"neutral","sentiment_score":0.10803026354738644,"num_words":35,"start":2987.78,"end":3016.31},{"sentences":[{"text":"Yep.","start":3016.3699,"end":3016.77,"sentiment":"neutral","sentiment_score":0.0887107253074646},{"text":"Absolutely.","start":3016.77,"end":3017.27,"sentiment":"neutral","sentiment_score":0.17398416996002197},{"text":"So I just wanted to be careful, though, because it is, like, obviously, sensitive questions.","start":3017.65,"end":3022.3699,"sentiment":"neutral","sentiment_score":-0.1179201697309812},{"text":"So I just wanna make sure you're in a private space where you're comfortable.","start":3022.3699,"end":3025.35,"sentiment":"neutral","sentiment_score":0.14007111213036946},{"text":"Perfect.","start":3033.145,"end":3033.645,"sentiment":"positive","sentiment_score":0.4123421907424927}],"sentiment":"neutral","sentiment_score":0.027100940933451056,"num_words":32,"start":3016.3699,"end":3033.645},{"sentences":[{"text":"Would I schedule that in for, like, tomorrow or a bit later in the week?","start":3033.7048,"end":3037.305,"sentiment":"neutral","sentiment_score":0.14632152765989304},{"text":"What would suit you?","start":3037.305,"end":3038.4448,"sentiment":"neutral","sentiment_score":0.06272490322589874},{"text":"Okay.","start":3047.3398,"end":3047.82,"sentiment":"neutral","sentiment_score":0.0575128011405468},{"text":"So I'll do 12:30 your time on Wednesday.","start":3047.82,"end":3052.4,"sentiment":"neutral","sentiment_score":0.0508086415939033},{"text":"That sound okay?","start":3053.295,"end":3054.1948,"sentiment":"neutral","sentiment_score":0.06631038213769595}],"sentiment":"neutral","sentiment_score":0.10027856800344682,"num_words":31,"start":3033.7048,"end":3054.1948},{"sentences":[{"text":"Yep.","start":3055.4548,"end":3055.855,"sentiment":"neutral","sentiment_score":0.17268681526184082},{"text":"And then for your next ADO, we will kind of line up for going through the plan together.","start":3055.855,"end":3063.315,"sentiment":"neutral","sentiment_score":0.12052358273002836},{"text":"That way, it's a bit more calm.","start":3064.4949,"end":3065.6948,"sentiment":"neutral","sentiment_score":0.20292795981679643},{"text":"You've got a bit more time to read through it with me.","start":3065.6948,"end":3068.19,"sentiment":"neutral","sentiment_score":0.11544403185447057},{"text":"Yep.","start":3069.39,"end":3069.89,"sentiment":"neutral","sentiment_score":0.16752448678016665}],"sentiment":"neutral","sentiment_score":0.13629384338855743,"num_words":39,"start":3055.4548,"end":3069.89},{"sentences":[{"text":"Cool.","start":3070.03,"end":3070.27,"sentiment":"neutral","sentiment_score":0.22348499298095703},{"text":"So I got Wednesday, 12:30 New South Wales time.","start":3070.27,"end":3073.55,"sentiment":"neutral","sentiment_score":0.11397532373666763},{"text":"Now, again, that's just gonna be some health and occupational questions.","start":3073.55,"end":3076.8499,"sentiment":"neutral","sentiment_score":0.05644608018073169},{"text":"The team's pretty good at going through it.","start":3077.15,"end":3079.0698,"sentiment":"neutral","sentiment_score":0.2018346292898059},{"text":"It'll likely be Jordan if she's available too.","start":3079.0698,"end":3081.95,"sentiment":"neutral","sentiment_score":0.11124532017856836}],"sentiment":"neutral","sentiment_score":0.11823809146881104,"num_words":37,"start":3070.03,"end":3081.95},{"sentences":[{"text":"So that way you can go through that with her.","start":3081.95,"end":3084.615,"sentiment":"neutral","sentiment_score":0.09843091368675232},{"text":"Again, we're just gonna make sure that we can do the best by you and talk to the insurers anonymously.","start":3084.615,"end":3091.5151,"sentiment":"neutral","sentiment_score":0.12119185645133257},{"text":"We'd rather just ask you those questions now and rather than it being, you know, some letter from the insurer.","start":3091.575,"end":3097.915,"sentiment":"neutral","sentiment_score":0.03237917926162481},{"text":"Cool.","start":3100.0798,"end":3100.5798,"sentiment":"neutral","sentiment_score":0.12714913487434387},{"text":"And then in one fortnight, we'll go through the plan together.","start":3100.72,"end":3104.74,"sentiment":"neutral","sentiment_score":0.2245124727487564}],"sentiment":"neutral","sentiment_score":0.1072986481651183,"num_words":62,"start":3081.95,"end":3104.74},{"sentences":[{"text":"Alright.","start":3107.1199,"end":3107.6199,"sentiment":"neutral","sentiment_score":0.13483606278896332},{"text":"On that next call, when Jordan goes through those questions, I'll probably get her to just book that in for that following Monday as well.","start":3107.8398,"end":3114.0999,"sentiment":"neutral","sentiment_score":0.13132694274187087},{"text":"Sorry.","start":3114.935,"end":3115.2551,"sentiment":"neutral","sentiment_score":0.1026025414466858},{"text":"The week after that.","start":3115.2551,"end":3116.375,"sentiment":"neutral","sentiment_score":0.11415806040167809},{"text":"Yep.","start":3116.375,"end":3116.875,"sentiment":"neutral","sentiment_score":0.11039917171001434}],"sentiment":"neutral","sentiment_score":0.12773886206559837,"num_words":32,"start":3107.1199,"end":3116.875},{"sentences":[{"text":"Alright.","start":3119.175,"end":3119.675,"sentiment":"neutral","sentiment_score":0.12624673545360565},{"text":"Trish, any questions for me at this point?","start":3120.055,"end":3121.995,"sentiment":"neutral","sentiment_score":0.08221292216330767},{"text":"No worries.","start":3134.71,"end":3135.19,"sentiment":"neutral","sentiment_score":0.14132466167211533},{"text":"No worries.","start":3135.19,"end":3135.75,"sentiment":"neutral","sentiment_score":0.09620240703225136},{"text":"Well, again, we need to make sure that we can actually do right by you and put you in a better position.","start":3135.75,"end":3139.91,"sentiment":"neutral","sentiment_score":0.09334969249638644}],"sentiment":"neutral","sentiment_score":0.09464849957398005,"num_words":35,"start":3119.175,"end":3139.91},{"sentences":[{"text":"So I'll go do my research and see if can I can do that for you?","start":3139.91,"end":3143.8352,"sentiment":"neutral","sentiment_score":0.059710344299674034},{"text":"At the same time, we'll make sure that we touch base and go through your options together.","start":3145.5752,"end":3150.615,"sentiment":"neutral","sentiment_score":0.028759179691619733},{"text":"We're not trying to solve everything today.","start":3150.615,"end":3152.3152,"sentiment":"neutral","sentiment_score":-0.05307330084698541},{"text":"I just wanted to gauge some options for you, and now I think I have a pretty good idea.","start":3152.375,"end":3156.475,"sentiment":"neutral","sentiment_score":0.03186919785251743},{"text":"Cool.","start":3158.76,"end":3159.24,"sentiment":"positive","sentiment_score":0.35948318243026733}],"sentiment":"neutral","sentiment_score":0.03396260665419201,"num_words":60,"start":3139.91,"end":3159.24},{"sentences":[{"text":"I will leave you to it.","start":3159.24,"end":3160.36,"sentiment":"positive","sentiment_score":0.35024669269720715},{"text":"Thank you so much for your time.","start":3160.36,"end":3161.9001,"sentiment":"positive","sentiment_score":0.6620627301079887},{"text":"That's awesome, Trish.","start":3167.56,"end":3168.6802,"sentiment":"positive","sentiment_score":0.7126116355260214},{"text":"We will talk to you Wednesday afternoon.","start":3168.6802,"end":3170.78,"sentiment":"positive","sentiment_score":0.358075635773795},{"text":"No worries.","start":3174.281,"end":3174.841,"sentiment":"neutral","sentiment_score":0.2675272673368454}],"sentiment":"positive","sentiment_score":0.4766135263442993,"num_words":25,"start":3159.24,"end":3174.841},{"sentences":[{"text":"See you later.","start":3174.841,"end":3175.581,"sentiment":"neutral","sentiment_score":0.28361265858014423},{"text":"You too.","start":3177.321,"end":3177.881,"sentiment":"neutral","sentiment_score":0.19756678491830826},{"text":"Bye.","start":3177.881,"end":3178.381,"sentiment":"neutral","sentiment_score":0.09654174745082857}],"sentiment":"neutral","sentiment_score":0.2237522155046463,"num_words":6,"start":3174.841,"end":3178.381}]}}]},{"alternatives":[{"transcript":"Hi, Tommy. I'm very well. Thank you. I beg your pardon. I I didn't get a a missed call. I just got a message saying that you tried calling me, and I thought, oh, so I'm calling back. But, yeah, I don't know if it's an area signal or something, but I didn't get up and waiting by the phone. So Oh, that's no. No. Because I've got a because I've got a voice mail saying, hi. You've called Trish. So unless I I don't I don't I don't know. I don't know. But when I got the ding message, and I thought, I've been sitting by the phone waiting. But anyway, that that's really odd because I don't have a a man's voice as a, like, a voice mail message. That's really weird. Yeah. Because I didn't think I had that service. I don't think I have. Anyway oh, I know. I know. I know. It's my ADO today, so it's good. I'm I'm juggling a lot of issues at the moment, going through separation and going through solicitors. It's just yeah. It's just overwhelming. So I've had a bit of a flat day today, which is good that I had an ADO. But yeah. So it kind of, like, my mind up the things that I've neglected because you've when you've been with someone fifteen years, just don't think about things. It's just one of those things that and I said to Steve, I said, oh, you know, I said, gosh. I haven't done this, and I haven't done that because I'm looking after fifteen years, like and he's like, no. Well, you gotta get onto it now. You should've done this. And I was like, yeah. See this. And I said, yeah. I don't know. So he recommended me to you, and he goes, give him a call, make an appointment, get your life organized. You need to think of yourself now. Mhmm. No. Of course. Of course. Mhmm. Mhmm. Sure. Sure. Mhmm. Mhmm. Sure. Mhmm. No. That's alright. She's lovely, by the way. She's she was just amazing. She's she's really she was just great. And I said to her, thank you so much for your patience and for she's just awesome at her job. And I thought I'll let you know because she's she's certainly a credit to the company. Yeah. Mhmm. Mhmm. Yes. Mhmm. Mhmm. Mhmm. Mhmm. Wow. Yeah. Mhmm. Yes. Mhmm. Mhmm. Yeah. Okay. Yeah. Yes. Thank you so much. And I I I welcome that because I really yeah. And you've been highly recommended. So I'm I'm confident that I'll get things sorted out, but I've neglected for every so long. Mhmm. Mhmm. Mhmm. Mhmm. Well, the legal the Clarion Law Group that I'm going through, miss Lucido, I had a Zoom appointment with said that because of my financial contributions over the last fourteen years and also, you know, just like housekeeping, cleaning, mining, washing, whatever. You said you're entitled to at least 30% of the property value. Because since since I moved in, we've put in two new en suites, new kitchen. And I said to him, it just annoys him because he didn't have he had just he had been divorced for seven years, and I bought all my furniture into the house. And I said I've purchased all the decorative stuff for the house. I've purchased expensive items, and I said, and I get and he just locks me out and says, well you know? So he said to me, I've got a good chance of getting 30. He values the property at being about 1.5, But he needs from him I've I've supplied my super details, my banking details, what I came in with, what I've worked out with. So I've I've given him everything he needs. He said if he doesn't comply within fourteen days of getting his letter, then he escalates. So I had to I've got a loan from ANZ to pay because I had to pay. My savings are very poor because I just never thought of me. You know, I just even while I was I've I've been away for five weeks in Mexico. Lucky I came at this time because it's just chaos now. But I had lost quite a few family members and it was time for me to catch up. And I was still sending in money while I was there, you know, and I wasn't living at the house. So yeah. So to get locked out the day after you arrived back was just, yeah, so I had super excited. So coming home knowing that he had changed the locks, and he said, well, just come and take what you need for the night, but the rest of it, you'll have to come back for it later. And as I'm driving home, I had this chronic like, it was everything like, it my whole body went numb. My vision went cloudy, and I side swept the car. And I pulled in the driveway, and then I was sick. And the police came in and said, oh, we were just behind you just now going around the corner. And you and I said to him, I just I said, I feel like someone was sitting on my chest. So I ended up in hospital for a week with a heart monitor, and they said it was a result of a medical incident. And it was just a shock of just absorbing everything. You know? Like, I was stuck in Dallas for two days at the airport with no food, just water because we were snowed in. And then I came in. I came back, landed. I was tired. And I kept saying, I'm just so glad to see you. And then he tells me in the truck, like, what is it gonna take for you to walk away? Because I'm just over it. And I just said, what? Like, what? You know? And and I'm trying to so the whole thing, yeah, it was just like it was just so sudden. It was just a real shock. And I still went to work the next day, though. And I didn't I sort of didn't say because I have to, you know, I'm just that kind of person. I thought, look, if I go to work, I'm gonna get distracted off. But then coming home, realization hit, and I'm thinking, what am I gonna grab? Like, what am I gonna wear tomorrow? You know? It's I've got toiletries. I've got, you know, my suitcase is in the house. Do I just carry my suitcase out? Or and then, you know, I had a cousin pass away two weeks after I got there, and everything just hit me. You know? The death of my cousin and and just, like, the the jet lag that, you know, I hadn't eaten, and it was just all too much. So so I ended up I said to the police there. I said, look. I need to go to hospital. I said my tongue is swelling, and I can't focus. Like I said, I said, I think I'm having a heart attack. Like, I think I'm having a stroke. Like, something's happening. So they called an ambulance for me, and I was there for five days. Yeah. And then I found a a a place to rent. So I'm renting a room. And at the moment, all he gave back was my clothing and toiletries that were left and the suitcase that I had. So I've sent this list through a letter of the stuff that I want out of the house, Stuff that I bought into the relationship that I've gotten from overseas, and it's expensive stuff, and I'm I I can't replace it. You know? And I said I'm not being petty, but this this I've worked hard for these items. Like so anyway yeah. So he said we're gonna send him a letter and ask for those documents. And because he knows that I'm due for something because he said, oh, what will it take you to piss off? And I said, I beg your pardon? And he said, oh, what? What do you want? $25? $20? So he knows that he's do you know what I mean? Like, he knows that I'm entitled to and then I I I ordered all my statements from a and zed to highlight the amounts that I've been putting into his personal account. So now he's got two accounts. But so yeah. So I meant to pay he said to me, you'd be entitled to at least 30% of the property value, which he valued at 1.5. Yeah. It's it's it's it's over. Like, I mean, I have anxiety now because I've just got so much on my plate, you know, and I was offered the manager's precision in Penrith, and I thought, oh, are you kidding me? I can't do it now. I can't I can't even go to work, you know, I'm struggling to so at the moment, health wise, I'm fine. I am I do have the, you know, on off anxiety, I mean, because of everything that's on my plate at the moment. And then not not having my car, then I've got a interview with the insurance person on Thursday to see if I can if if I'm covered for that episode. And he said to me, it's gonna take about an hour, and I thought, oh god. And I'm thinking, oh, what what does they need this right now. So I've got that coming up to see if I'm covered because I only just bought my car last I'm still paying it off last year for 21,000. So I'm hoping that they approve it, approve my insurance claim and see if they can fix it. Because it was just it was just scratching from the passenger's passenger side door, the driver's the passenger passenger and back door, and the the the side light the mirror. Sorry. Side mirror. So I've gotta speak to him on Thursday and then try and say, well, I can't explain it. I just had a massive anxiety attack and I passed out. Like, I can't explain. You know, everything just hit me, and I think trying to think what am I gonna pack? What am I gonna take? Where am I gonna go? Because I haven't got a car. Yeah. It was just you know, and you're like, you can't do this. Like, you anyway. So at the moment, I'm okay. I've been seeing a psychiatrist for my anxiety. So I'm going to I've got an appointment tomorrow actually at 04:00. So it's under control. But like I said, I do get the occasional, like, this morning. I've I've been really flat and I've been anxious just thinking of what have I gotta do? You know, I gotta keep on top of this, and I gotta get these statements. And so it it's a very stressful period. But, you know, it's a good thing because it it's shown me what I haven't done. Like, I I didn't realize that I didn't have any beneficiaries for my superannuation. And then I thought, oh, jeez. I haven't updated my will. And I'm thinking, indeed, you know, it it's one of those things that have to happen for you to open your eyes and think, okay. There's a lot of things I need to fix up. So mhmm. Mhmm. It is. And I'm doing it on my own, you know, and living just just renting a room. I mean, I'm in a lovely house and she's a lovely lady, but it's just not your home. Like, you know, you're it's just not the same. So I thought I just wanted to ask you, if I consolidate both superannuation funds, okay, am I able to withdraw any of that if I had if the legal costs go. I don't think he's going to keep make it, you know, go on forever. I think he's gonna he knows that he's that I'm entitled to something. Okay. And I'm thinking, am I be able to withdraw from that? Because I don't really wanna take another loan out if I need to put in extra funds. Mhmm. Mhmm. Yes. To my sons. Mhmm. Mhmm. Yes. Mhmm. Mhmm. Mhmm. Okay. Yep. Perfect. Mhmm. Mhmm. Mhmm. Perfect. Because I was it does. Yes. Because I was thinking, I was doing my math today, and I thought I can probably do 200 fortnight. Mhmm. I was yeah. Sorry. Well, all I keep thinking about is my son's. So I would probably look at putting a down payment on a on a, like, a duplex or a townhouse. Yeah. Purchasing something. Purchasing a property. To pass on to the boys. Yeah. Because my son Chris will be into it. My other son Jonathan, he's a single dad and he has a really good wage and he's in the process of making his own plans to, you know, get some you know, to to purchase. So I thought if I got a little townhouse, like a bit three bedroom, put it down as a down payment, my son, Chris, says I can contribute 400 a week. And I thought, well, that's gonna help me with the payments with the repayments. But, yeah, at this stage, I would have to, yeah, I would have to look at my future and invest it in the property. I've been looking to the right between 800 and 600 I'm sorry. 800,000 and and yeah. But I think around 800,000. Uh-huh. Okay. Well, at the moment, I'm putting everything in my savings because so I don't know what the solutions are gonna hit me with. So I've been very careful. Yeah. I've been very careful with my with my spending. So at the moment, we can leave it at 100 a fortnight, and I can just keep putting whatever I can in my savings. Mhmm. Mhmm. Okay. Mhmm. Oh, okay. Gotcha. Yep. Mhmm. Mhmm. Mhmm. Sure. Sure. And with combining the soups, are you able to do that for me? Or is that something that I need to contact them and mhmm. Mhmm. Mhmm. Okay. No. No. Mhmm. Yeah. Yeah. That's fine. But I do wanna take out with life super with life insurance, what what have I got there? Because I haven't really been paying attention to it. Mhmm. So which one do you think I should stick with? Mhmm. Yep. Yep. Yep. Mhmm. Okay. I I need to increase that. Mhmm. Mhmm. No. Of course. Right. Just I'm just thinking of my son's, like, the the the, you know, whatever the maximum I can get covered for just to make sure that they're gonna be okay. Yeah. Mhmm. Mhmm. Sure. Mhmm. Mhmm. Mhmm. Mhmm. Perfect. No. Okay. Geez. I sound like it. No. I don't know. What do you think? Mhmm. Mhmm. Oh, okay. Mhmm. Okay. Okay. Mhmm. Mhmm. Yeah. Okay. Yeah. Well, I I I need your advice here because when it comes to stuff like that, I have no idea. So I just want what your recommendations are. Right. Okay. Mhmm. Mhmm. Right. Well, look, I I can't no. Sorry. I'm just saying at this stage, I'm happy to go ahead with your recommendations. I just need your advice because I have no idea what's best for me. Mhmm. Mhmm. Okay. Mhmm. Mhmm. Okay. Okay. No. Mhmm. Mhmm. Sure. Sure. Yep. That's fine. Mhmm. Mhmm. Mhmm. Please. Yes. That'll be perfect. No. No. Mhmm. Fine. Sure. I understand. Thank you. Yes. No. No. Just I need to get my will updated. I need to put in my boys as beneficiaries. That was my primary goal. At the moment with property settlement, I mean, it could be yeah. So I have no idea. It just depends. Like you said, it depends on how much because because he was very secretive for his finances for fifteen years, and I'm embarrassed to say that I know he's got two bank accounts, and I have no idea what's left on the mortgage. Because he built the house when he was 20, so he's at the house for thirty odd years. He had been divorced for seven years when I moved in, but it's been painted throughout. And like I said, the property's value is considered for the new en suite, a new kitchen, and painted inside, new gutterings, new roofing. But and I'm thinking about oh, so I was putting in a lot financially. You know? I was putting in probably between 800 and 1,200 a fortnight into his account. And I wasn't thinking of myself, you know, and I'm thinking I'm not gonna walk away with nothing because I deserve more than that. So the prop at the moment with the property settlement, I I'm not focusing too much on that because you need to provide they need the mortgage. They need to know what's outstanding on the mortgage. And, also, they need to get evidence of how much I've contributed. So that's down the track. And like you said, it all depends on what's outstanding on the mortgage, how much he owes. So yeah. But but my primary concern now was getting this organized because I thought I thought if anything happens to me tomorrow, well, I want my boys to get whatever I've got. Do you know what I mean? Whatever. Yeah. Of course. Mhmm. Mhmm. Mhmm. Yeah. Well, even just getting yeah. Yeah. Well, even just getting this sorted out takes a lot off my mind because then I can focus on, you know, the other things. But at least I know that I've got, you know I just with without telling my will, I should go through them, shouldn't I? Yeah. Because they're saying it's better to put it in yeah. Because they're saying it's better to put it in a trust rather than a will because then they don't have to pay for probate and stuff like that. Is that right? So if I put it in a trust? Mhmm. No. Mhmm. Mhmm. Mhmm. Okay. Mhmm. Mhmm. Yes. Okay. Mhmm. Mhmm. Sure. Yes. Perfect. Perfect. Thank you. Mhmm. Mhmm. Mhmm. Mhmm. Mhmm. Oh, as long as I can. Gosh. No. As long as I can. I mean, the thought of the thought of retirement really scares the pants off of me. I mean, before before I got together with Shannon, I had two jobs. I raised my kids on my own for eight years, and I had two to three jobs. And the thought of retirement just scares me. I mean, I get to work an hour early. I, you know, I I have to work. That's just how my mind clicks. So I plan on working as long as I can. And it's one of those jobs that is not physically demanding being an employment consultant, and I've been offered a manager's role, like I said. So I'm thinking, well, once this is done, I said to my regional manager, I said, look, you know, you can freaking consider me, but just let me get through all these issues, and then I'll be in the proper mindset. But I'm clearly doing a good job if I was offered this position. And it's something that I can do I mean, we've had train we've got trainers there that are, you know, 68, 69. They don't look their age. I certainly don't look my age. I, you know, I still keep myself active and so, yeah, so I just plan on working as long as I can. Yeah. Because retirement just but I'm not looking I I I it's it's something that I'm not looking forward to because I need to have a reason to get up every morning. So Mhmm. Mhmm. Okay. Mhmm. Mhmm. Mhmm. That sounds yes. Yes. Absolutely. Mhmm. Mhmm. Mhmm. Sure. That sounds good. Now it sounds good. Okay. Mhmm. Mhmm. No. Mhmm. Yeah. Yep. Yep. Mhmm. Mhmm. Mhmm. K. Mhmm. Mhmm. I think probably to get a higher return. Mhmm. Okay. Mhmm. No. K. Mhmm. Right. Mhmm. Mhmm. Sure. Mhmm. Mhmm. Mhmm. No. Yes. Mhmm. I don't know. I I never looked before I leaked, so I I take risks all my life. I I don't I don't know. I I think yeah. Yeah. That that's that's the way I tend to think. Yeah. No. No. No. I don't. No. Pretty basic. Very basic. Yes. I would say neutral. I yeah. I would say neutral. Yes. Yes. Public Grow It. Yeah. Yes. Yes. Mhmm. Mhmm. Mhmm. Probably. It would still be a panic situation for me. Yeah. I'd be fine with that. Sure. Mhmm. Yeah. Of course. Yeah. Probably use it as a buying opportunity. I I yeah. I wouldn't oh, I don't know. Between that and taking it out, I guess, because I don't think I mean, if it does plummet, like you say, with the current circumstances we're going to we're going through politically and so forth, I I don't think I'd be comfortable risking having it in there and letting it drop even more. But, yeah, I'll either be I I don't know yet. I'll I'll either be taking it out or in investing it. Mhmm. Absolutely. Yeah. No. Mhmm. Sure. Mhmm. Mhmm. Yes. Yes. As far as I can. As much as I can get. No. Out of sight, out of mind, unfortunately. Yeah. Yes. Yes. Then I'll have them bring to me in that. Yeah. Mhmm. Mhmm. Mhmm. No. I'll wait until I'll wait for your reviews because, yeah, I think that'll be a lot easier for me to understand rather than having to log in and have a look and see. I'll put you on the wait for your reviews. Yeah. Mhmm. Mhmm. Mhmm. No. No. Just just for security, for somewhere where I can live and and leave for my kids. Yeah. Oh, absolutely. Absolutely. At this stage, no. I'm I would feel I I I feel that if I was in that position, I would be ever so happy because I can build on that. I can make improvements. I can sit on it. I can. But it's it's it's something that I have. Do you know what I mean? It's it's something that yeah. Mhmm. Sure. No. Mhmm. Mhmm. Mhmm. Yes. Mhmm. Sure. Mhmm. Sure. Sure. Mhmm. Mhmm. Sure. Mhmm. Mhmm. Mhmm. Right. Mhmm. Right. Mhmm. Mhmm. Mhmm. Okay. Mhmm. Okay. Oh, gosh. Yeah. No. No. No. You're right. Yep. I certainly don't want that to happen. Yes. Mhmm. Mhmm. Yeah. That sounds good. Yep. Absolutely. Uh-huh. Yes. Of course. Mhmm. Mhmm. Perfect. Thank you. Yes. Mhmm. Mhmm. Okay. Alright. Mhmm. Sure. Sure. Mhmm. Mhmm. Yes. Mhmm. Uh-huh. Yeah. Perfect. Sounds like a dream. Of course. Yes. Yes. Absolutely. Mhmm. Mhmm. Sure. Mhmm. Sure. Sure. Okay. Mhmm. No. No. No. No. The only thing that I was wanting to talk about was I didn't realize I didn't have beneficiaries, and I do need to update my bill and also your advice on how much super I should contribute. So I've got a if I'm gonna keep both, I'll need to contact our payroll department and get them to take out $100 of whatnot from my pay one out for the current one that I have. No. Mhmm. Mhmm. Mhmm. Okay. Yep. Alright. So I'll leave everything as it is for now. Mhmm. Perfect. Mhmm. No. I'm I'm I'm happy that I'm getting it sorted. And like I said to you, I've got five things going at the same time. So this is just one thing that I can relax and think, but at least that's been taken care of. And I'll have to get on to, yeah, updating the putting in my sons as beneficiaries and and doing my will because she just didn't know what's gonna happen tomorrow. So I need to be on top of that as well. Absolutely. Absolutely. Yes. For sure. Uh-huh. Yes. Uh-huh. Okay. Gotcha. So how would you get my beneficiary details? Will you get are you gonna email me some paperwork? Mhmm. Mhmm. Oh, okay. Mhmm. Mhmm. Of course. Yeah. Mhmm. Mhmm. Yep. Perfect. Perfect. Mhmm. Mhmm. Yes. Mhmm. Mhmm. Mhmm. Yes. Mhmm. Mhmm. I would like to reschedule. I just need to eat, and I need to because I I haven't eaten today. I've just been stressing going over things. Yeah. I would rather put it yeah. I would rather put it off. I just need to eat and have a chef. It's so hot. My god. I can't seem to it's just a community. It's just yeah. At the moment, I'm not. I'm just starting to sleep well last night, and I just it's just so hot, and I need to eat. Mhmm. Yes. Yeah. Well, anytime between twelve to one because that's I mean, we have lunch between twelve and 12:30, but I don't have clients until 01:00. So I'd be able to because I think leaving in a fortnight is probably a bit late, isn't it, for my next radio? Yeah. So anytime. Yes. Yes. There is a a private conference room that we have that I can go into. So yeah. Probably Wednesday then. I think Steve's in on we can do Wednesday because Steve's in on Wednesday. He can always cover for me. Mhmm. Yeah. Yes. Perfect. Mhmm. Perfect. Sure. Sure. Perfect. That sounds good. Mhmm. Yes. Sure. Yes. That's fine. Mhmm. Mhmm. Mhmm. Yeah. Of course. No. It sounds good. Sounds good. Mhmm. Okay. Perfect. Yep. Yep. No. No. You've answered a lot. It's been good, actually. I really appreciate that. It's been no. I I feel a little bit my burden's lightened a bit. Sure. Mhmm. Mhmm. Sure. No. Mhmm. Perfect. Thank you. Thank you. Yes. I do feel I do I do feel better. Mhmm. Perfect. Thanks again. Thank you. Have a good afternoon. 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Tommy. I'm very well. Thank you. I beg your pardon. I I didn't get a a missed call.\n\nI just got a message saying that you tried calling me, and I thought, oh, so I'm calling back. But, yeah, I don't know if it's an area signal or something, but I didn't get up and waiting by the phone. So Oh, that's no. No. Because I've got a because I've got a voice mail saying, hi.\n\nYou've called Trish. So unless I I don't I don't I don't know. I don't know. But when I got the ding message, and I thought, I've been sitting by the phone waiting. But anyway, that that's really odd because I don't have a a man's voice as a, like, a voice mail message.\n\nThat's really weird. Yeah. Because I didn't think I had that service. I don't think I have. Anyway oh, I know.\n\nI know. I know. It's my ADO today, so it's good. I'm I'm juggling a lot of issues at the moment, going through separation and going through solicitors. It's just yeah.\n\nIt's just overwhelming. So I've had a bit of a flat day today, which is good that I had an ADO. But yeah. So it kind of, like, my mind up the things that I've neglected because you've when you've been with someone fifteen years, just don't think about things. It's just one of those things that and I said to Steve, I said, oh, you know, I said, gosh.\n\nI haven't done this, and I haven't done that because I'm looking after fifteen years, like and he's like, no. Well, you gotta get onto it now. You should've done this. And I was like, yeah. See this.\n\nAnd I said, yeah. I don't know. So he recommended me to you, and he goes, give him a call, make an appointment, get your life organized. You need to think of yourself now. Mhmm.\n\nNo. Of course. Of course. Mhmm. Mhmm.\n\nSure. Sure. Mhmm. Mhmm. Sure.\n\nMhmm. No. That's alright. She's lovely, by the way. She's she was just amazing.\n\nShe's she's really she was just great. And I said to her, thank you so much for your patience and for she's just awesome at her job. And I thought I'll let you know because she's she's certainly a credit to the company. Yeah. Mhmm.\n\nMhmm. Yes. Mhmm. Mhmm. Mhmm.\n\nMhmm. Wow. Yeah. Mhmm. Yes.\n\nMhmm. Mhmm. Yeah. Okay. Yeah.\n\nYes. Thank you so much. And I I I welcome that because I really yeah. And you've been highly recommended. So I'm I'm confident that I'll get things sorted out, but I've neglected for every so long.\n\nMhmm. Mhmm. Mhmm. Mhmm. Well, the legal the Clarion Law Group that I'm going through, miss Lucido, I had a Zoom appointment with said that because of my financial contributions over the last fourteen years and also, you know, just like housekeeping, cleaning, mining, washing, whatever.\n\nYou said you're entitled to at least 30% of the property value. Because since since I moved in, we've put in two new en suites, new kitchen. And I said to him, it just annoys him because he didn't have he had just he had been divorced for seven years, and I bought all my furniture into the house. And I said I've purchased all the decorative stuff for the house. I've purchased expensive items, and I said, and I get and he just locks me out and says, well you know?\n\nSo he said to me, I've got a good chance of getting 30. He values the property at being about 1.5, But he needs from him I've I've supplied my super details, my banking details, what I came in with, what I've worked out with. So I've I've given him everything he needs. He said if he doesn't comply within fourteen days of getting his letter, then he escalates. So I had to I've got a loan from ANZ to pay because I had to pay.\n\nMy savings are very poor because I just never thought of me. You know, I just even while I was I've I've been away for five weeks in Mexico. Lucky I came at this time because it's just chaos now. But I had lost quite a few family members and it was time for me to catch up. And I was still sending in money while I was there, you know, and I wasn't living at the house.\n\nSo yeah. So to get locked out the day after you arrived back was just, yeah, so I had super excited. So coming home knowing that he had changed the locks, and he said, well, just come and take what you need for the night, but the rest of it, you'll have to come back for it later. And as I'm driving home, I had this chronic like, it was everything like, it my whole body went numb. My vision went cloudy, and I side swept the car.\n\nAnd I pulled in the driveway, and then I was sick. And the police came in and said, oh, we were just behind you just now going around the corner. And you and I said to him, I just I said, I feel like someone was sitting on my chest. So I ended up in hospital for a week with a heart monitor, and they said it was a result of a medical incident. And it was just a shock of just absorbing everything.\n\nYou know? Like, I was stuck in Dallas for two days at the airport with no food, just water because we were snowed in. And then I came in. I came back, landed. I was tired.\n\nAnd I kept saying, I'm just so glad to see you. And then he tells me in the truck, like, what is it gonna take for you to walk away? Because I'm just over it. And I just said, what? Like, what?\n\nYou know? And and I'm trying to so the whole thing, yeah, it was just like it was just so sudden. It was just a real shock. And I still went to work the next day, though. And I didn't I sort of didn't say because I have to, you know, I'm just that kind of person.\n\nI thought, look, if I go to work, I'm gonna get distracted off. But then coming home, realization hit, and I'm thinking, what am I gonna grab? Like, what am I gonna wear tomorrow? You know? It's I've got toiletries.\n\nI've got, you know, my suitcase is in the house. Do I just carry my suitcase out? Or and then, you know, I had a cousin pass away two weeks after I got there, and everything just hit me. You know? The death of my cousin and and just, like, the the jet lag that, you know, I hadn't eaten, and it was just all too much.\n\nSo so I ended up I said to the police there. I said, look. I need to go to hospital. I said my tongue is swelling, and I can't focus. Like I said, I said, I think I'm having a heart attack.\n\nLike, I think I'm having a stroke. Like, something's happening. So they called an ambulance for me, and I was there for five days. Yeah. And then I found a a a place to rent.\n\nSo I'm renting a room. And at the moment, all he gave back was my clothing and toiletries that were left and the suitcase that I had. So I've sent this list through a letter of the stuff that I want out of the house, Stuff that I bought into the relationship that I've gotten from overseas, and it's expensive stuff, and I'm I I can't replace it. You know? And I said I'm not being petty, but this this I've worked hard for these items.\n\nLike so anyway yeah. So he said we're gonna send him a letter and ask for those documents. And because he knows that I'm due for something because he said, oh, what will it take you to piss off? And I said, I beg your pardon? And he said, oh, what?\n\nWhat do you want? $25? $20? So he knows that he's do you know what I mean? Like, he knows that I'm entitled to and then I I I ordered all my statements from a and zed to highlight the amounts that I've been putting into his personal account.\n\nSo now he's got two accounts. But so yeah. So I meant to pay he said to me, you'd be entitled to at least 30% of the property value, which he valued at 1.5. Yeah. It's it's it's it's over.\n\nLike, I mean, I have anxiety now because I've just got so much on my plate, you know, and I was offered the manager's precision in Penrith, and I thought, oh, are you kidding me? I can't do it now. I can't I can't even go to work, you know, I'm struggling to so at the moment, health wise, I'm fine. I am I do have the, you know, on off anxiety, I mean, because of everything that's on my plate at the moment. And then not not having my car, then I've got a interview with the insurance person on Thursday to see if I can if if I'm covered for that episode.\n\nAnd he said to me, it's gonna take about an hour, and I thought, oh god. And I'm thinking, oh, what what does they need this right now. So I've got that coming up to see if I'm covered because I only just bought my car last I'm still paying it off last year for 21,000. So I'm hoping that they approve it, approve my insurance claim and see if they can fix it. Because it was just it was just scratching from the passenger's passenger side door, the driver's the passenger passenger and back door, and the the the side light the mirror.\n\nSorry. Side mirror. So I've gotta speak to him on Thursday and then try and say, well, I can't explain it. I just had a massive anxiety attack and I passed out. Like, I can't explain.\n\nYou know, everything just hit me, and I think trying to think what am I gonna pack? What am I gonna take? Where am I gonna go? Because I haven't got a car. Yeah.\n\nIt was just you know, and you're like, you can't do this. Like, you anyway. So at the moment, I'm okay. I've been seeing a psychiatrist for my anxiety. So I'm going to I've got an appointment tomorrow actually at 04:00.\n\nSo it's under control. But like I said, I do get the occasional, like, this morning. I've I've been really flat and I've been anxious just thinking of what have I gotta do? You know, I gotta keep on top of this, and I gotta get these statements. And so it it's a very stressful period.\n\nBut, you know, it's a good thing because it it's shown me what I haven't done. Like, I I didn't realize that I didn't have any beneficiaries for my superannuation. And then I thought, oh, jeez. I haven't updated my will. And I'm thinking, indeed, you know, it it's one of those things that have to happen for you to open your eyes and think, okay.\n\nThere's a lot of things I need to fix up. So mhmm. Mhmm. It is. And I'm doing it on my own, you know, and living just just renting a room.\n\nI mean, I'm in a lovely house and she's a lovely lady, but it's just not your home. Like, you know, you're it's just not the same. So I thought I just wanted to ask you, if I consolidate both superannuation funds, okay, am I able to withdraw any of that if I had if the legal costs go. I don't think he's going to keep make it, you know, go on forever. I think he's gonna he knows that he's that I'm entitled to something.\n\nOkay. And I'm thinking, am I be able to withdraw from that? Because I don't really wanna take another loan out if I need to put in extra funds. Mhmm. Mhmm.\n\nYes. To my sons. Mhmm. Mhmm. Yes.\n\nMhmm. Mhmm. Mhmm. Okay. Yep.\n\nPerfect. Mhmm. Mhmm. Mhmm. Perfect.\n\nBecause I was it does. Yes. Because I was thinking, I was doing my math today, and I thought I can probably do 200 fortnight. Mhmm. I was yeah.\n\nSorry. Well, all I keep thinking about is my son's. So I would probably look at putting a down payment on a on a, like, a duplex or a townhouse. Yeah. Purchasing something.\n\nPurchasing a property. To pass on to the boys. Yeah. Because my son Chris will be into it. My other son Jonathan, he's a single dad and he has a really good wage and he's in the process of making his own plans to, you know, get some you know, to to purchase.\n\nSo I thought if I got a little townhouse, like a bit three bedroom, put it down as a down payment, my son, Chris, says I can contribute 400 a week. And I thought, well, that's gonna help me with the payments with the repayments. But, yeah, at this stage, I would have to, yeah, I would have to look at my future and invest it in the property. I've been looking to the right between 800 and 600 I'm sorry. 800,000 and and yeah.\n\nBut I think around 800,000. Uh-huh. Okay. Well, at the moment, I'm putting everything in my savings because so I don't know what the solutions are gonna hit me with. So I've been very careful.\n\nYeah. I've been very careful with my with my spending. So at the moment, we can leave it at 100 a fortnight, and I can just keep putting whatever I can in my savings. Mhmm. Mhmm.\n\nOkay. Mhmm. Oh, okay. Gotcha. Yep.\n\nMhmm. Mhmm. Mhmm. Sure. Sure.\n\nAnd with combining the soups, are you able to do that for me? Or is that something that I need to contact them and mhmm. Mhmm. Mhmm. Okay.\n\nNo. No. Mhmm. Yeah. Yeah.\n\nThat's fine. But I do wanna take out with life super with life insurance, what what have I got there? Because I haven't really been paying attention to it. Mhmm. So which one do you think I should stick with?\n\nMhmm. Yep. Yep. Yep. Mhmm.\n\nOkay. I I need to increase that. Mhmm. Mhmm. No.\n\nOf course. Right. Just I'm just thinking of my son's, like, the the the, you know, whatever the maximum I can get covered for just to make sure that they're gonna be okay. Yeah. Mhmm.\n\nMhmm. Sure. Mhmm. Mhmm. Mhmm.\n\nMhmm. Perfect. No. Okay. Geez.\n\nI sound like it. No. I don't know. What do you think? Mhmm.\n\nMhmm. Oh, okay. Mhmm. Okay. Okay.\n\nMhmm. Mhmm. Yeah. Okay. Yeah.\n\nWell, I I I need your advice here because when it comes to stuff like that, I have no idea. So I just want what your recommendations are. Right. Okay. Mhmm.\n\nMhmm. Right. Well, look, I I can't no. Sorry. I'm just saying at this stage, I'm happy to go ahead with your recommendations.\n\nI just need your advice because I have no idea what's best for me. Mhmm. Mhmm. Okay. Mhmm.\n\nMhmm. Okay. Okay. No. Mhmm.\n\nMhmm. Sure. Sure. Yep. That's fine.\n\nMhmm. Mhmm. Mhmm. Please. Yes.\n\nThat'll be perfect. No. No. Mhmm. Fine.\n\nSure. I understand. Thank you. Yes. No.\n\nNo. Just I need to get my will updated. I need to put in my boys as beneficiaries. That was my primary goal. At the moment with property settlement, I mean, it could be yeah.\n\nSo I have no idea. It just depends. Like you said, it depends on how much because because he was very secretive for his finances for fifteen years, and I'm embarrassed to say that I know he's got two bank accounts, and I have no idea what's left on the mortgage. Because he built the house when he was 20, so he's at the house for thirty odd years. He had been divorced for seven years when I moved in, but it's been painted throughout.\n\nAnd like I said, the property's value is considered for the new en suite, a new kitchen, and painted inside, new gutterings, new roofing. But and I'm thinking about oh, so I was putting in a lot financially. You know? I was putting in probably between 800 and 1,200 a fortnight into his account. And I wasn't thinking of myself, you know, and I'm thinking I'm not gonna walk away with nothing because I deserve more than that.\n\nSo the prop at the moment with the property settlement, I I'm not focusing too much on that because you need to provide they need the mortgage. They need to know what's outstanding on the mortgage. And, also, they need to get evidence of how much I've contributed. So that's down the track. And like you said, it all depends on what's outstanding on the mortgage, how much he owes.\n\nSo yeah. But but my primary concern now was getting this organized because I thought I thought if anything happens to me tomorrow, well, I want my boys to get whatever I've got. Do you know what I mean? Whatever. Yeah.\n\nOf course. Mhmm. Mhmm. Mhmm. Yeah.\n\nWell, even just getting yeah. Yeah. Well, even just getting this sorted out takes a lot off my mind because then I can focus on, you know, the other things. But at least I know that I've got, you know I just with without telling my will, I should go through them, shouldn't I? Yeah.\n\nBecause they're saying it's better to put it in yeah. Because they're saying it's better to put it in a trust rather than a will because then they don't have to pay for probate and stuff like that. Is that right? So if I put it in a trust? Mhmm.\n\nNo. Mhmm. Mhmm. Mhmm. Okay.\n\nMhmm. Mhmm. Yes. Okay. Mhmm.\n\nMhmm. Sure. Yes. Perfect. Perfect.\n\nThank you. Mhmm. Mhmm. Mhmm. Mhmm.\n\nMhmm. Oh, as long as I can. Gosh. No. As long as I can.\n\nI mean, the thought of the thought of retirement really scares the pants off of me. I mean, before before I got together with Shannon, I had two jobs. I raised my kids on my own for eight years, and I had two to three jobs. And the thought of retirement just scares me. I mean, I get to work an hour early.\n\nI, you know, I I have to work. That's just how my mind clicks. So I plan on working as long as I can. And it's one of those jobs that is not physically demanding being an employment consultant, and I've been offered a manager's role, like I said. So I'm thinking, well, once this is done, I said to my regional manager, I said, look, you know, you can freaking consider me, but just let me get through all these issues, and then I'll be in the proper mindset.\n\nBut I'm clearly doing a good job if I was offered this position. And it's something that I can do I mean, we've had train we've got trainers there that are, you know, 68, 69. They don't look their age. I certainly don't look my age. I, you know, I still keep myself active and so, yeah, so I just plan on working as long as I can.\n\nYeah. Because retirement just but I'm not looking I I I it's it's something that I'm not looking forward to because I need to have a reason to get up every morning. So Mhmm. Mhmm. Okay.\n\nMhmm. Mhmm. Mhmm. That sounds yes. Yes.\n\nAbsolutely. Mhmm. Mhmm. Mhmm. Sure.\n\nThat sounds good. Now it sounds good. Okay. Mhmm. Mhmm.\n\nNo. Mhmm. Yeah. Yep. Yep.\n\nMhmm. Mhmm. Mhmm. K. Mhmm.\n\nMhmm. I think probably to get a higher return. Mhmm. Okay. Mhmm.\n\nNo. K. Mhmm. Right. Mhmm.\n\nMhmm. Sure. Mhmm. Mhmm. Mhmm.\n\nNo. Yes. Mhmm. I don't know. I I never looked before I leaked, so I I take risks all my life.\n\nI I don't I don't know. I I think yeah. Yeah. That that's that's the way I tend to think. Yeah.\n\nNo. No. No. I don't. No.\n\nPretty basic. Very basic. Yes. I would say neutral. I yeah.\n\nI would say neutral. Yes. Yes. Public Grow It. Yeah.\n\nYes. Yes. Mhmm. Mhmm. Mhmm.\n\nProbably. It would still be a panic situation for me. Yeah. I'd be fine with that. Sure.\n\nMhmm. Yeah. Of course. Yeah. Probably use it as a buying opportunity.\n\nI I yeah. I wouldn't oh, I don't know. Between that and taking it out, I guess, because I don't think I mean, if it does plummet, like you say, with the current circumstances we're going to we're going through politically and so forth, I I don't think I'd be comfortable risking having it in there and letting it drop even more. But, yeah, I'll either be I I don't know yet. I'll I'll either be taking it out or in investing it.\n\nMhmm. Absolutely. Yeah. No. Mhmm.\n\nSure. Mhmm. Mhmm. Yes. Yes.\n\nAs far as I can. As much as I can get. No. Out of sight, out of mind, unfortunately. Yeah.\n\nYes. Yes. Then I'll have them bring to me in that. Yeah. Mhmm.\n\nMhmm. Mhmm. No. I'll wait until I'll wait for your reviews because, yeah, I think that'll be a lot easier for me to understand rather than having to log in and have a look and see. I'll put you on the wait for your reviews.\n\nYeah. Mhmm. Mhmm. Mhmm. No.\n\nNo. Just just for security, for somewhere where I can live and and leave for my kids. Yeah. Oh, absolutely. Absolutely.\n\nAt this stage, no. I'm I would feel I I I feel that if I was in that position, I would be ever so happy because I can build on that. I can make improvements. I can sit on it. I can.\n\nBut it's it's it's something that I have. Do you know what I mean? It's it's something that yeah. Mhmm. Sure.\n\nNo. Mhmm. Mhmm. Mhmm. Yes.\n\nMhmm. Sure. Mhmm. Sure. Sure.\n\nMhmm. Mhmm. Sure. Mhmm. Mhmm.\n\nMhmm. Right. Mhmm. Right. Mhmm.\n\nMhmm. Mhmm. Okay. Mhmm. Okay.\n\nOh, gosh. Yeah. No. No. No.\n\nYou're right. Yep. I certainly don't want that to happen. Yes. Mhmm.\n\nMhmm. Yeah. That sounds good. Yep. Absolutely.\n\nUh-huh. Yes. Of course. Mhmm. Mhmm.\n\nPerfect. Thank you. Yes. Mhmm. Mhmm.\n\nOkay. Alright. Mhmm. Sure. Sure.\n\nMhmm. Mhmm. Yes. Mhmm. Uh-huh.\n\nYeah. Perfect. Sounds like a dream. Of course. Yes.\n\nYes. Absolutely. Mhmm. Mhmm. Sure.\n\nMhmm. Sure. Sure. Okay. Mhmm.\n\nNo. No. No. No. The only thing that I was wanting to talk about was I didn't realize I didn't have beneficiaries, and I do need to update my bill and also your advice on how much super I should contribute.\n\nSo I've got a if I'm gonna keep both, I'll need to contact our payroll department and get them to take out $100 of whatnot from my pay one out for the current one that I have. No. Mhmm. Mhmm. Mhmm.\n\nOkay. Yep. Alright. So I'll leave everything as it is for now. Mhmm.\n\nPerfect. Mhmm. No. I'm I'm I'm happy that I'm getting it sorted. And like I said to you, I've got five things going at the same time.\n\nSo this is just one thing that I can relax and think, but at least that's been taken care of. And I'll have to get on to, yeah, updating the putting in my sons as beneficiaries and and doing my will because she just didn't know what's gonna happen tomorrow. So I need to be on top of that as well. Absolutely. Absolutely.\n\nYes. For sure. Uh-huh. Yes. Uh-huh.\n\nOkay. Gotcha. So how would you get my beneficiary details? Will you get are you gonna email me some paperwork? Mhmm.\n\nMhmm. Oh, okay. Mhmm. Mhmm. Of course.\n\nYeah. Mhmm. Mhmm. Yep. Perfect.\n\nPerfect. Mhmm. Mhmm. Yes. Mhmm.\n\nMhmm. Mhmm. Yes. Mhmm. Mhmm.\n\nI would like to reschedule. I just need to eat, and I need to because I I haven't eaten today. I've just been stressing going over things. Yeah. I would rather put it yeah.\n\nI would rather put it off. I just need to eat and have a chef. It's so hot. My god. I can't seem to it's just a community.\n\nIt's just yeah. At the moment, I'm not. I'm just starting to sleep well last night, and I just it's just so hot, and I need to eat. Mhmm. Yes.\n\nYeah. Well, anytime between twelve to one because that's I mean, we have lunch between twelve and 12:30, but I don't have clients until 01:00. So I'd be able to because I think leaving in a fortnight is probably a bit late, isn't it, for my next radio? Yeah. So anytime.\n\nYes. Yes. There is a a private conference room that we have that I can go into. So yeah. Probably Wednesday then.\n\nI think Steve's in on we can do Wednesday because Steve's in on Wednesday. He can always cover for me. Mhmm. Yeah. Yes.\n\nPerfect. Mhmm. Perfect. Sure. Sure.\n\nPerfect. That sounds good. Mhmm. Yes. Sure.\n\nYes. That's fine. Mhmm. Mhmm. Mhmm.\n\nYeah. Of course. No. It sounds good. Sounds good.\n\nMhmm. Okay. Perfect. Yep. Yep.\n\nNo. No. You've answered a lot. It's been good, actually. I really appreciate that.\n\nIt's been no. I I feel a little bit my burden's lightened a bit. Sure. Mhmm. Mhmm.\n\nSure. No. Mhmm. Perfect. Thank you.\n\nThank you. Yes. I do feel I do I do feel better. Mhmm. Perfect.\n\nThanks again. Thank you. Have a good afternoon. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Tommy.","start":5.04,"end":6.08,"sentiment":"positive","sentiment_score":0.41200608015060425},{"text":"I'm very well.","start":6.08,"end":6.8799996,"sentiment":"positive","sentiment_score":0.6589549779891968},{"text":"Thank you.","start":6.8799996,"end":7.44,"sentiment":"positive","sentiment_score":0.7050988972187042},{"text":"I beg your pardon.","start":7.44,"end":8.4,"sentiment":"neutral","sentiment_score":0.1199453758308664},{"text":"I I didn't get a a missed call.","start":8.4,"end":10.639999,"sentiment":"neutral","sentiment_score":-0.12450126931071281}],"sentiment":"neutral","sentiment_score":0.19446559144968265,"num_words":19,"start":5.04,"end":10.639999},{"sentences":[{"text":"I just got a message saying that you tried calling me, and I thought, oh, so I'm calling back.","start":10.639999,"end":15.36,"sentiment":"neutral","sentiment_score":-0.07773524209072716},{"text":"But, yeah, I don't know if it's an area signal or something, but I didn't get up and waiting by the phone.","start":15.36,"end":21.035,"sentiment":"neutral","sentiment_score":-0.15148335322737694},{"text":"So Oh, that's no.","start":21.035,"end":35.47,"sentiment":"neutral","sentiment_score":-0.2023022323846817},{"text":"No.","start":36.170002,"end":36.49,"sentiment":"neutral","sentiment_score":-0.2105731964111328},{"text":"Because I've got a because I've got a voice mail saying, hi.","start":36.49,"end":38.89,"sentiment":"neutral","sentiment_score":-0.12188668362796307}],"sentiment":"neutral","sentiment_score":-0.12572458103812975,"num_words":58,"start":10.639999,"end":38.89},{"sentences":[{"text":"You've called Trish.","start":38.89,"end":39.870003,"sentiment":"neutral","sentiment_score":-0.07992783933877945},{"text":"So unless I I don't I don't I don't know.","start":41.050003,"end":43.29,"sentiment":"neutral","sentiment_score":-0.14839619547128677},{"text":"I don't know.","start":43.29,"end":43.690002,"sentiment":"neutral","sentiment_score":-0.14882510900497437},{"text":"But when I got the ding message, and I thought, I've been sitting by the phone waiting.","start":43.690002,"end":48.065,"sentiment":"neutral","sentiment_score":-0.1428203416221282},{"text":"But anyway, that that's really odd because I don't have a a man's voice as a, like, a voice mail message.","start":48.765,"end":55.585,"sentiment":"neutral","sentiment_score":-0.25764926913238706}],"sentiment":"neutral","sentiment_score":-0.1853481714648229,"num_words":54,"start":38.89,"end":55.585},{"sentences":[{"text":"That's really weird.","start":59.88,"end":61.1,"sentiment":"neutral","sentiment_score":-0.20922971268494925},{"text":"Yeah.","start":61.64,"end":61.96,"sentiment":"neutral","sentiment_score":-0.06705553084611893},{"text":"Because I didn't think I had that service.","start":61.96,"end":63.64,"sentiment":"neutral","sentiment_score":-0.12809031270444393},{"text":"I don't think I have.","start":63.64,"end":64.94,"sentiment":"neutral","sentiment_score":-0.14687444269657135},{"text":"Anyway oh, I know.","start":65.56,"end":70.22,"sentiment":"neutral","sentiment_score":-0.01707724714651704}],"sentiment":"neutral","sentiment_score":-0.12010230345740205,"num_words":21,"start":59.88,"end":70.22},{"sentences":[{"text":"I know.","start":71.08,"end":71.82,"sentiment":"neutral","sentiment_score":-0.01616567000746727},{"text":"I know.","start":71.88,"end":72.62,"sentiment":"neutral","sentiment_score":0.03162110783159733},{"text":"It's my ADO today, so it's good.","start":77.445,"end":79.285,"sentiment":"neutral","sentiment_score":0.3060216967548643},{"text":"I'm I'm juggling a lot of issues at the moment, going through separation and going through solicitors.","start":79.285,"end":83.865,"sentiment":"neutral","sentiment_score":-0.10871425665476743},{"text":"It's just yeah.","start":86.085,"end":87.2,"sentiment":"neutral","sentiment_score":-0.22249062359333038}],"sentiment":"neutral","sentiment_score":-0.011050047773507333,"num_words":31,"start":71.08,"end":87.2},{"sentences":[{"text":"It's just overwhelming.","start":87.2,"end":88.26,"sentiment":"neutral","sentiment_score":-0.3232618197798729},{"text":"So I've had a bit of a flat day today, which is good that I had an ADO.","start":88.4,"end":91.94,"sentiment":"neutral","sentiment_score":0.3055090113646454},{"text":"But yeah.","start":93.84,"end":94.56,"sentiment":"neutral","sentiment_score":0.02597180102020502},{"text":"So it kind of, like, my mind up the things that I've neglected because you've when you've been with someone fifteen years, just don't think about things.","start":94.56,"end":101.68,"sentiment":"neutral","sentiment_score":-0.04705016259793882},{"text":"It's just one of those things that and I said to Steve, I said, oh, you know, I said, gosh.","start":101.68,"end":106.615,"sentiment":"neutral","sentiment_score":-0.04391174549236894}],"sentiment":"neutral","sentiment_score":0.034753300675324034,"num_words":70,"start":87.2,"end":106.615},{"sentences":[{"text":"I haven't done this, and I haven't done that because I'm looking after fifteen years, like and he's like, no.","start":106.615,"end":111.655,"sentiment":"neutral","sentiment_score":-0.11557751931250096},{"text":"Well, you gotta get onto it now.","start":111.655,"end":113.015,"sentiment":"neutral","sentiment_score":-0.06431190403444427},{"text":"You should've done this.","start":113.015,"end":113.895,"sentiment":"neutral","sentiment_score":-0.04406323563307524},{"text":"And I was like, yeah.","start":113.895,"end":115.115,"sentiment":"neutral","sentiment_score":-0.03015778474509716},{"text":"See this.","start":115.92,"end":116.32,"sentiment":"neutral","sentiment_score":-0.030767199583351612}],"sentiment":"neutral","sentiment_score":-0.08290289420830577,"num_words":38,"start":106.615,"end":116.32},{"sentences":[{"text":"And I said, yeah.","start":116.32,"end":116.92,"sentiment":"neutral","sentiment_score":-0.014617016538977623},{"text":"I don't know.","start":116.92,"end":117.78,"sentiment":"neutral","sentiment_score":-0.03265293315052986},{"text":"So he recommended me to you, and he goes, give him a call, make an appointment, get your life organized.","start":118.079994,"end":123.03999,"sentiment":"neutral","sentiment_score":0.019242918584495783},{"text":"You need to think of yourself now.","start":123.03999,"end":124.899994,"sentiment":"neutral","sentiment_score":-0.008634984493255615},{"text":"Mhmm.","start":130.055,"end":130.555,"sentiment":"neutral","sentiment_score":-0.0271085724234581}],"sentiment":"neutral","sentiment_score":0.004025086920176234,"num_words":35,"start":116.32,"end":130.555},{"sentences":[{"text":"No.","start":132.375,"end":132.875,"sentiment":"neutral","sentiment_score":-0.03159769997000694},{"text":"Of course.","start":133.495,"end":134.295,"sentiment":"neutral","sentiment_score":-0.002667649183422327},{"text":"Of 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21,000.","start":702.025,"end":712.04,"sentiment":"neutral","sentiment_score":-0.04165126250258514},{"text":"So I'm hoping that they approve it, approve my insurance claim and see if they can fix it.","start":712.04,"end":717.0,"sentiment":"neutral","sentiment_score":-0.01287661182383696},{"text":"Because it was just it was just scratching from the passenger's passenger side door, the driver's the passenger passenger and back door, and the the the side light the mirror.","start":717.0,"end":732.075,"sentiment":"neutral","sentiment_score":-0.13900444991886615}],"sentiment":"neutral","sentiment_score":-0.09586742985993624,"num_words":104,"start":694.62,"end":732.075},{"sentences":[{"text":"Sorry.","start":732.075,"end":732.395,"sentiment":"neutral","sentiment_score":-0.07884421199560165},{"text":"Side mirror.","start":732.395,"end":733.215,"sentiment":"neutral","sentiment_score":-0.08075452595949173},{"text":"So I've gotta speak to him on Thursday and then try and say, well, I can't explain it.","start":734.475,"end":739.675,"sentiment":"neutral","sentiment_score":-0.21423975750803947},{"text":"I just had a massive anxiety attack and I passed out.","start":739.675,"end":742.47,"sentiment":"negative","sentiment_score":-0.6414703862233595},{"text":"Like, I can't explain.","start":742.89,"end":744.61,"sentiment":"negative","sentiment_score":-0.4385296180844307}],"sentiment":"negative","sentiment_score":-0.35852671166261035,"num_words":36,"start":732.075,"end":744.61},{"sentences":[{"text":"You know, everything just hit me, and I think trying to think what am I gonna pack?","start":744.61,"end":747.41,"sentiment":"negative","sentiment_score":-0.40736772908883934},{"text":"What am I gonna take?","start":747.41,"end":748.37,"sentiment":"negative","sentiment_score":-0.34349523186683656},{"text":"Where am I gonna go?","start":748.37,"end":749.41,"sentiment":"neutral","sentiment_score":-0.31349390745162964},{"text":"Because I haven't got a car.","start":749.41,"end":752.47,"sentiment":"neutral","sentiment_score":-0.2272366856535276},{"text":"Yeah.","start":755.915,"end":756.415,"sentiment":"neutral","sentiment_score":-0.07632715255022049}],"sentiment":"negative","sentiment_score":-0.34264542228158784,"num_words":34,"start":744.61,"end":756.415},{"sentences":[{"text":"It was just you know, and you're like, you can't do this.","start":759.515,"end":763.355,"sentiment":"negative","sentiment_score":-0.43369225785136223},{"text":"Like, you anyway.","start":763.355,"end":764.97504,"sentiment":"neutral","sentiment_score":0.0021649006133278212},{"text":"So at the moment, I'm okay.","start":765.115,"end":768.51,"sentiment":"neutral","sentiment_score":0.0848254170268774},{"text":"I've been seeing a psychiatrist for my anxiety.","start":768.57,"end":774.01,"sentiment":"neutral","sentiment_score":0.02331880759447813},{"text":"So I'm going to I've got an appointment tomorrow actually at 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period.","start":789.69495,"end":793.21497,"sentiment":"negative","sentiment_score":-0.3532250951975584}],"sentiment":"neutral","sentiment_score":-0.24375570292717644,"num_words":56,"start":778.01,"end":793.21497},{"sentences":[{"text":"But, you know, it's a good thing because it it's shown me what I haven't done.","start":793.21497,"end":797.24,"sentiment":"neutral","sentiment_score":0.2616720921359956},{"text":"Like, I I didn't realize that I didn't have any beneficiaries for my superannuation.","start":797.24,"end":800.86,"sentiment":"neutral","sentiment_score":-0.22812246956995555},{"text":"And then I thought, oh, jeez.","start":801.96,"end":803.48,"sentiment":"neutral","sentiment_score":-0.04101170661548773},{"text":"I haven't updated my will.","start":803.48,"end":805.1,"sentiment":"neutral","sentiment_score":-0.11086097061634063},{"text":"And I'm thinking, indeed, you know, it it's one of those things that have to happen for you to open your eyes and think, okay.","start":805.88,"end":813.075,"sentiment":"neutral","sentiment_score":-0.1383082836866379}],"sentiment":"neutral","sentiment_score":-0.049470352799151886,"num_words":66,"start":793.21497,"end":813.075},{"sentences":[{"text":"There's a lot of things I need to fix up.","start":813.075,"end":815.01495,"sentiment":"neutral","sentiment_score":-0.19170012176036835},{"text":"So mhmm.","start":815.475,"end":819.575,"sentiment":"neutral","sentiment_score":0.06680776923894882},{"text":"Mhmm.","start":820.37,"end":820.87,"sentiment":"neutral","sentiment_score":-0.08554841578006744},{"text":"It is.","start":824.52997,"end":825.01,"sentiment":"neutral","sentiment_score":-0.08176504448056221},{"text":"And I'm doing it on my own, you know, and living just just renting a room.","start":825.01,"end":829.33,"sentiment":"neutral","sentiment_score":-0.06244529644027352}],"sentiment":"neutral","sentiment_score":-0.09779319119068884,"num_words":31,"start":813.075,"end":829.33},{"sentences":[{"text":"I mean, I'm in a lovely house and she's a lovely lady, but it's just not your home.","start":829.33,"end":833.57,"sentiment":"neutral","sentiment_score":0.025503520129455462},{"text":"Like, you know, you're it's just not the same.","start":833.57,"end":837.57495,"sentiment":"neutral","sentiment_score":-0.15925784822967318},{"text":"So I thought I just wanted to ask you, if I consolidate both superannuation funds, okay, am I able to withdraw any of that if I had if the legal costs go.","start":838.355,"end":850.09,"sentiment":"neutral","sentiment_score":-0.04333187622250989},{"text":"I don't think he's going to keep make it, you know, go on forever.","start":850.09,"end":854.49,"sentiment":"neutral","sentiment_score":-0.22570883163384028},{"text":"I think he's gonna he knows that he's that I'm entitled to 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funds.","start":862.09,"end":866.815,"sentiment":"neutral","sentiment_score":-0.30807988257969127},{"text":"Mhmm.","start":871.435,"end":871.935,"sentiment":"neutral","sentiment_score":0.0281083881855011},{"text":"Mhmm.","start":876.395,"end":876.895,"sentiment":"neutral","sentiment_score":0.01426643133163452}],"sentiment":"neutral","sentiment_score":-0.17720400670453185,"num_words":31,"start":859.37,"end":876.895},{"sentences":[{"text":"Yes.","start":879.27,"end":879.51,"sentiment":"neutral","sentiment_score":0.017182406038045883},{"text":"To my 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I was it does.","start":949.10004,"end":950.22003,"sentiment":"neutral","sentiment_score":0.1154921904206276},{"text":"Yes.","start":950.22003,"end":950.46,"sentiment":"neutral","sentiment_score":0.10725804418325424},{"text":"Because I was thinking, I was doing my math today, and I thought I can probably do 200 fortnight.","start":950.46,"end":955.385,"sentiment":"neutral","sentiment_score":0.05303400166724857},{"text":"Mhmm.","start":970.17004,"end":970.67004,"sentiment":"neutral","sentiment_score":0.003525432664901018},{"text":"I was yeah.","start":972.41003,"end":973.55005,"sentiment":"neutral","sentiment_score":-0.01737857609987259}],"sentiment":"neutral","sentiment_score":0.05668119766653098,"num_words":29,"start":949.10004,"end":973.55005},{"sentences":[{"text":"Sorry.","start":974.65,"end":975.15,"sentiment":"neutral","sentiment_score":-0.06066456809639931},{"text":"Well, all I keep thinking about is my son's.","start":986.235,"end":988.65497,"sentiment":"neutral","sentiment_score":0.05427741590473387},{"text":"So I would probably look at putting a down payment on a on a, like, a duplex or a townhouse.","start":991.515,"end":1002.4,"sentiment":"neutral","sentiment_score":0.11475104317069054},{"text":"Yeah.","start":1006.30005,"end":1006.7,"sentiment":"neutral","sentiment_score":0.0536196231842041},{"text":"Purchasing something.","start":1006.7,"end":1008.24005,"sentiment":"neutral","sentiment_score":0.033360812813043594}],"sentiment":"neutral","sentiment_score":0.08615740264455478,"num_words":33,"start":974.65,"end":1008.24005},{"sentences":[{"text":"Purchasing a property.","start":1008.62006,"end":1009.76,"sentiment":"neutral","sentiment_score":0.03624303173273802},{"text":"To pass on to the 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800,000.","start":1071.045,"end":1073.225,"sentiment":"neutral","sentiment_score":0.0017803266644477844},{"text":"Uh-huh.","start":1082.725,"end":1083.225,"sentiment":"neutral","sentiment_score":-0.008869745768606663},{"text":"Okay.","start":1083.63,"end":1084.13,"sentiment":"neutral","sentiment_score":0.03530396521091461},{"text":"Well, at the moment, I'm putting everything in my savings because so I don't know what the solutions are gonna hit me with.","start":1094.11,"end":1099.455,"sentiment":"negative","sentiment_score":-0.3577129581700201},{"text":"So I've been very careful.","start":1100.495,"end":1102.115,"sentiment":"neutral","sentiment_score":-0.2694849997758865}],"sentiment":"neutral","sentiment_score":-0.2725567766864385,"num_words":35,"start":1071.045,"end":1102.115},{"sentences":[{"text":"Yeah.","start":1102.735,"end":1103.235,"sentiment":"neutral","sentiment_score":-0.025549259036779404},{"text":"I've been very careful with my with my 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okay.","start":1135.105,"end":1135.905,"sentiment":"neutral","sentiment_score":0.11887883394956589},{"text":"Gotcha.","start":1135.905,"end":1136.385,"sentiment":"neutral","sentiment_score":0.13529090583324432},{"text":"Yep.","start":1136.385,"end":1136.885,"sentiment":"neutral","sentiment_score":0.16443553566932678}],"sentiment":"neutral","sentiment_score":0.09836162502566974,"num_words":6,"start":1128.865,"end":1136.885},{"sentences":[{"text":"Mhmm.","start":1139.025,"end":1139.525,"sentiment":"neutral","sentiment_score":0.0798124372959137},{"text":"Mhmm.","start":1141.4249,"end":1141.9249,"sentiment":"neutral","sentiment_score":0.10292059183120728},{"text":"Mhmm.","start":1146.65,"end":1147.15,"sentiment":"neutral","sentiment_score":0.08953750133514404},{"text":"Sure.","start":1150.57,"end":1151.07,"sentiment":"neutral","sentiment_score":0.1007271409034729},{"text":"Sure.","start":1151.21,"end":1151.71,"sentiment":"neutral","sentiment_score":0.06464621424674988}],"sentiment":"neutral","sentiment_score":0.08752877712249756,"num_words":5,"start":1139.025,"end":1151.71},{"sentences":[{"text":"And with combining the soups, are you able to do that for me?","start":1152.65,"end":1156.33,"sentiment":"neutral","sentiment_score":0.07652255076055343},{"text":"Or is that something that I need to contact them and mhmm.","start":1156.33,"end":1170.1449,"sentiment":"neutral","sentiment_score":-0.01784992776811123},{"text":"Mhmm.","start":1172.4,"end":1172.9,"sentiment":"neutral","sentiment_score":-0.029482688754796985},{"text":"Mhmm.","start":1173.04,"end":1173.54,"sentiment":"neutral","sentiment_score":-0.02441370114684105},{"text":"Okay.","start":1188.415,"end":1188.915,"sentiment":"neutral","sentiment_score":-0.13950251042842865}],"sentiment":"neutral","sentiment_score":0.02097125451213547,"num_words":28,"start":1152.65,"end":1188.915},{"sentences":[{"text":"No.","start":1192.495,"end":1192.995,"sentiment":"neutral","sentiment_score":-0.21425801515579224},{"text":"No.","start":1193.295,"end":1193.795,"sentiment":"neutral","sentiment_score":-0.2267070710659027},{"text":"Mhmm.","start":1200.16,"end":1200.66,"sentiment":"neutral","sentiment_score":-0.04415084794163704},{"text":"Yeah.","start":1211.12,"end":1211.62,"sentiment":"neutral","sentiment_score":0.01064571924507618},{"text":"Yeah.","start":1214.695,"end":1215.015,"sentiment":"neutral","sentiment_score":0.043345604091882706}],"sentiment":"neutral","sentiment_score":-0.08622492216527462,"num_words":5,"start":1192.495,"end":1215.015},{"sentences":[{"text":"That's fine.","start":1215.015,"end":1215.915,"sentiment":"neutral","sentiment_score":0.1071491688489914},{"text":"But I do wanna take out with life super with life insurance, what what have I got there?","start":1216.695,"end":1221.975,"sentiment":"neutral","sentiment_score":-0.15257814650734267},{"text":"Because I haven't really been paying attention to it.","start":1221.975,"end":1224.475,"sentiment":"neutral","sentiment_score":-0.3080885625547833},{"text":"Mhmm.","start":1228.78,"end":1229.28,"sentiment":"neutral","sentiment_score":0.03984534367918968},{"text":"So which one do you think I should stick 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I I I need your advice here because when it comes to stuff like that, I have no idea.","start":1402.8099,"end":1407.37,"sentiment":"neutral","sentiment_score":-0.09754013009369374},{"text":"So I just want what your recommendations 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would like to reschedule.","start":2948.44,"end":2949.88,"sentiment":"neutral","sentiment_score":-0.06508793383836746},{"text":"I just need to eat, and I need to because I I haven't eaten today.","start":2949.88,"end":2956.38,"sentiment":"neutral","sentiment_score":-0.12202433509131273},{"text":"I've just been stressing going over things.","start":2957.0798,"end":2959.485,"sentiment":"negative","sentiment_score":-0.45151082958493916},{"text":"Yeah.","start":2961.885,"end":2962.125,"sentiment":"neutral","sentiment_score":-0.26508140563964844},{"text":"I would rather put it yeah.","start":2962.125,"end":2963.405,"sentiment":"neutral","sentiment_score":-0.2905566891034444}],"sentiment":"neutral","sentiment_score":-0.21543535420342402,"num_words":34,"start":2948.44,"end":2963.405},{"sentences":[{"text":"I would rather put it off.","start":2963.405,"end":2964.2852,"sentiment":"negative","sentiment_score":-0.35757573942343396},{"text":"I just need to eat and have a chef.","start":2964.2852,"end":2965.725,"sentiment":"neutral","sentiment_score":-0.2363692041900423},{"text":"It's so hot.","start":2965.725,"end":2966.365,"sentiment":"negative","sentiment_score":-0.44054822127024335},{"text":"My god.","start":2966.365,"end":2966.8452,"sentiment":"negative","sentiment_score":-0.5911879539489746},{"text":"I can't seem to it's just a community.","start":2966.8452,"end":2969.425,"sentiment":"neutral","sentiment_score":-0.20300726313143969}],"sentiment":"neutral","sentiment_score":-0.30003056967897074,"num_words":28,"start":2963.405,"end":2969.425},{"sentences":[{"text":"It's just yeah.","start":2971.3252,"end":2972.385,"sentiment":"neutral","sentiment_score":0.05081402758757273},{"text":"At the moment, I'm not.","start":2974.04,"end":2975.16,"sentiment":"neutral","sentiment_score":-0.1905746728181839},{"text":"I'm just starting to sleep well last night, and I just it's just so hot, and I need to eat.","start":2975.16,"end":2982.06,"sentiment":"neutral","sentiment_score":-0.2441677525639534},{"text":"Mhmm.","start":2986.44,"end":2986.94,"sentiment":"neutral","sentiment_score":0.03402961790561676},{"text":"Yes.","start":2988.04,"end":2988.465,"sentiment":"neutral","sentiment_score":0.18627475202083588}],"sentiment":"neutral","sentiment_score":-0.1821160654226939,"num_words":30,"start":2971.3252,"end":2988.465},{"sentences":[{"text":"Yeah.","start":2997.425,"end":2997.745,"sentiment":"neutral","sentiment_score":0.035142093896865845},{"text":"Well, anytime between twelve to one because that's I mean, we have lunch between twelve and 12:30, but I don't have clients until 01:00.","start":2997.745,"end":3005.72,"sentiment":"neutral","sentiment_score":-0.013627982349134982},{"text":"So I'd be able to because I think leaving in a fortnight is probably a bit late, isn't it, for my next radio?","start":3005.72,"end":3014.22,"sentiment":"neutral","sentiment_score":-0.06462452840059996},{"text":"Yeah.","start":3016.9749,"end":3017.4749,"sentiment":"neutral","sentiment_score":0.08910080790519714},{"text":"So anytime.","start":3018.335,"end":3019.2349,"sentiment":"neutral","sentiment_score":-0.022205011919140816}],"sentiment":"neutral","sentiment_score":-0.033992212777044256,"num_words":51,"start":2997.425,"end":3019.2349},{"sentences":[{"text":"Yes.","start":3026.015,"end":3026.415,"sentiment":"neutral","sentiment_score":0.12316979467868804},{"text":"Yes.","start":3026.415,"end":3026.815,"sentiment":"neutral","sentiment_score":0.11160234361886978},{"text":"There is a a private conference room that we have that I can go into.","start":3026.815,"end":3032.54,"sentiment":"neutral","sentiment_score":0.13317366590102514},{"text":"So yeah.","start":3034.52,"end":3035.8198,"sentiment":"neutral","sentiment_score":0.15924514085054398},{"text":"Probably Wednesday 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sounds good.","start":3070.51,"end":3071.5698,"sentiment":"neutral","sentiment_score":0.2149012436469396},{"text":"Mhmm.","start":3076.815,"end":3077.315,"sentiment":"neutral","sentiment_score":0.040918733924627304},{"text":"Yes.","start":3077.4548,"end":3077.9548,"sentiment":"neutral","sentiment_score":0.13390737771987915},{"text":"Sure.","start":3082.095,"end":3082.595,"sentiment":"neutral","sentiment_score":0.09826800227165222}],"sentiment":"neutral","sentiment_score":0.16366134104984148,"num_words":7,"start":3068.99,"end":3082.595},{"sentences":[{"text":"Yes.","start":3084.95,"end":3085.19,"sentiment":"neutral","sentiment_score":0.10442717373371124},{"text":"That's fine.","start":3085.19,"end":3085.93,"sentiment":"neutral","sentiment_score":0.1733495220541954},{"text":"Mhmm.","start":3089.27,"end":3089.77,"sentiment":"neutral","sentiment_score":0.06703022867441177},{"text":"Mhmm.","start":3092.3098,"end":3092.8098,"sentiment":"neutral","sentiment_score":0.056323762983083725},{"text":"Mhmm.","start":3094.5498,"end":3095.0498,"sentiment":"neutral","sentiment_score":0.03258482366800308}],"sentiment":"neutral","sentiment_score":0.10117750552793343,"num_words":6,"start":3084.95,"end":3095.0498},{"sentences":[{"text":"Yeah.","start":3098.505,"end":3098.825,"sentiment":"neutral","sentiment_score":0.05283188074827194},{"text":"Of course.","start":3098.825,"end":3099.6448,"sentiment":"neutral","sentiment_score":0.08036288619041443},{"text":"No.","start":3100.4248,"end":3100.7449,"sentiment":"neutral","sentiment_score":0.09445348381996156},{"text":"It sounds good.","start":3100.7449,"end":3101.4648,"sentiment":"neutral","sentiment_score":0.22582089404265085},{"text":"Sounds 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answered a lot.","start":3123.7,"end":3125.0,"sentiment":"neutral","sentiment_score":0.2716483250260353},{"text":"It's been good, actually.","start":3126.615,"end":3127.575,"sentiment":"positive","sentiment_score":0.6177546083927155},{"text":"I really appreciate that.","start":3127.575,"end":3128.875,"sentiment":"positive","sentiment_score":0.6386837512254715}],"sentiment":"positive","sentiment_score":0.44245255099875586,"num_words":14,"start":3122.8198,"end":3128.875},{"sentences":[{"text":"It's been no.","start":3128.935,"end":3129.975,"sentiment":"neutral","sentiment_score":0.3051898181438446},{"text":"I I feel a little bit my burden's lightened a 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you.","start":3161.955,"end":3162.835,"sentiment":"positive","sentiment_score":0.5192208141088486}],"sentiment":"neutral","sentiment_score":0.25554432192196447,"num_words":6,"start":3152.1301,"end":3162.835},{"sentences":[{"text":"Thank you.","start":3162.835,"end":3163.655,"sentiment":"positive","sentiment_score":0.46803468465805054},{"text":"Yes.","start":3164.2751,"end":3164.675,"sentiment":"positive","sentiment_score":0.3480909466743469},{"text":"I do feel I do I do feel better.","start":3164.675,"end":3166.855,"sentiment":"positive","sentiment_score":0.45847658647431266},{"text":"Mhmm.","start":3171.57,"end":3171.97,"sentiment":"neutral","sentiment_score":0.18714240193367004},{"text":"Perfect.","start":3171.97,"end":3172.47,"sentiment":"positive","sentiment_score":0.4443809688091278}],"sentiment":"positive","sentiment_score":0.4315694975001471,"num_words":14,"start":3162.835,"end":3172.47},{"sentences":[{"text":"Thanks again.","start":3172.53,"end":3173.3298,"sentiment":"positive","sentiment_score":0.5084965825080872},{"text":"Thank you.","start":3173.3298,"end":3174.07,"sentiment":"positive","sentiment_score":0.49376605451107025},{"text":"Have a good afternoon.","start":3175.57,"end":3176.47,"sentiment":"positive","sentiment_score":0.4412216991186142},{"text":"Bye bye.","start":3176.53,"end":3177.27,"sentiment":"neutral","sentiment_score":0.22209129482507706}],"sentiment":"positive","sentiment_score":0.4213594660162926,"num_words":10,"start":3172.53,"end":3177.27}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Trish. It's Tommy here from Oakview Financial. How are you doing?\n\nChannel 1: Hi, Tommy. I'm very well. Thank you. I beg your pardon. I I didn't get a a missed call.\n\nI just got a message saying that you tried\n\nChannel 0: Yeah.\n\nChannel 1: calling me, and I thought, oh, so I'm calling back. But, yeah, I don't know if it's an area signal or something, but I didn't get up and waiting by the phone. So\n\nChannel 0: It was very strange. I was a bit confused because the moment I dialed it, it just came up with a man's voice saying, I'll see if this person's available. And it went silent for, like, fifteen\n\nChannel 1: Oh,\n\nChannel 0: seconds\n\nChannel 1: that's\n\nChannel 0: and said, they're not available. Can you leave a message? And then hung up, and I was like, what\n\nChannel 1: no.\n\nChannel 0: in the world is that?\n\nChannel 1: No. Because I've got a because I've got a voice mail saying, hi. You've called Trish.\n\nChannel 0: Yeah.\n\nChannel 1: So unless I I don't I don't I don't know. I don't know. But when I got the ding message, and I thought, I've been sitting by the phone waiting. But anyway, that that's really odd because I don't have a a man's voice as a, like, a voice mail message.\n\nChannel 0: Yeah. It was like an automated service. I was like, is this a work or something? It must be\n\nChannel 1: That's really\n\nChannel 0: quite fancy.\n\nChannel 1: weird. Yeah. Because I didn't think I had that service. I don't think I have.\n\nChannel 0: But that's\n\nChannel 1: Anyway\n\nChannel 0: the beauty of the system, though. We can text and we can play phone tag, and\n\nChannel 1: oh,\n\nChannel 0: we get\n\nChannel 1: I\n\nChannel 0: each\n\nChannel 1: know.\n\nChannel 0: other eventually.\n\nChannel 1: I know. I know.\n\nChannel 0: Awesome. How are you going for time today?\n\nChannel 1: It's my ADO today, so it's good. I'm\n\nChannel 0: Perfect.\n\nChannel 1: I'm juggling a lot of issues at the moment, going through separation and going through solicitors.\n\nChannel 0: I can imagine.\n\nChannel 1: It's just yeah. It's just overwhelming. So I've had a bit of a flat day today, which is good that I had an ADO.\n\nChannel 0: Cool.\n\nChannel 1: But yeah. So it kind of, like, my mind up the things that I've neglected because you've when you've been with someone fifteen years, just don't think about things. It's just one of those\n\nChannel 0: Yeah.\n\nChannel 1: things that and I said to Steve, I said, oh, you know, I said, gosh. I haven't done this, and I haven't done that because I'm looking after fifteen years, like and he's like, no. Well, you gotta get onto it now. You should've done this. And I was like, yeah.\n\nSee this. And I said,\n\nChannel 0: Yeah.\n\nChannel 1: yeah. I don't know. So he recommended me to you, and he goes, give him a call, make an appointment, get your life organized. You need to think of yourself now.\n\nChannel 0: Yeah. And that's one of the things that we're gonna do is just put it into bite sized chunks because we can't\n\nChannel 1: Mhmm.\n\nChannel 0: build Roam in a day. So we'll\n\nChannel 1: No.\n\nChannel 0: just take it one step at\n\nChannel 1: Of\n\nChannel 0: a time.\n\nChannel 1: course.\n\nChannel 0: And\n\nChannel 1: Of course.\n\nChannel 0: if we can build that stable base, like I was saying, we've got a few things\n\nChannel 1: Mhmm.\n\nChannel 0: we can do over the years.\n\nChannel 1: Mhmm.\n\nChannel 0: So today, the main thing I wanted to talk about is trying to just formulate some very specific goals with you and get a bit of a short, medium, long term direction together.\n\nChannel 1: Sure. Sure.\n\nChannel 0: Besides that, we're gonna go through a brief risk profile questionnaire just so I can be very careful with\n\nChannel 1: Mhmm.\n\nChannel 0: how I invest things, whether it's\n\nChannel 1: Mhmm.\n\nChannel 0: superannuation or elsewhere.\n\nChannel 1: Sure.\n\nChannel 0: And then just a few questions from the details that you provided to Jordan. So thank you very\n\nChannel 1: Mhmm.\n\nChannel 0: much for going through that with her.\n\nChannel 1: No. That's alright. She's lovely, by the way. She's she was just amazing.\n\nChannel 0: Yes.\n\nChannel 1: She's she's really she was just great. And I said to her, thank you so\n\nChannel 0: Alright.\n\nChannel 1: much for your patience and for she's just awesome at her job. And I thought I'll let you know because she's she's certainly a credit to the company.\n\nChannel 0: Awesome. I appreciate that. I'll definitely pass on the the feedback.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you for that, Trish. So where I would like to begin with is just a quick little tidy up on our end.\n\nChannel 1: Mhmm.\n\nChannel 0: We\n\nChannel 1: Mhmm.\n\nChannel 0: have sent you after your last call a bit of a welcome email with our financial services guide and\n\nChannel 1: Yes.\n\nChannel 0: overview services guide. So\n\nChannel 1: Mhmm.\n\nChannel 0: just a quick kind of recap on from our first conversation. That's\n\nChannel 1: Mhmm.\n\nChannel 0: all of our licensing details, complaints procedure, how we can and can't give advice, bit more\n\nChannel 1: Mhmm.\n\nChannel 0: information about the company and who you'll be working with. K? So that's yours to keep. If you have any questions about us, just feel free to ask away.\n\nChannel 1: Mhmm.\n\nChannel 0: But I've kind of been doing this for just coming on twelve years now. I've\n\nChannel 1: Wow.\n\nChannel 0: been\n\nChannel 1: Yeah.\n\nChannel 0: advising for a while. I took a few years to train advisers and go through their traineeships and train them in\n\nChannel 1: Mhmm.\n\nChannel 0: there. And\n\nChannel 1: Yes.\n\nChannel 0: I've just spent the last twelve months kind of jumping back on to join\n\nChannel 1: Mhmm.\n\nChannel 0: OutView and give holistic advice to clients because\n\nChannel 1: Mhmm.\n\nChannel 0: I kind of miss being on the phone talking to people like you.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: So it's been a fun decade, but\n\nChannel 1: Yeah.\n\nChannel 0: I do appreciate the chance to see if I can help you.\n\nChannel 1: Yes. Thank you so much. And I I I welcome that because I really yeah. And you've been highly recommended. So I'm I'm confident that I'll get things sorted out, but I've neglected for every so long.\n\nChannel 0: Absolutely. So let's get started with a few important parts.\n\nChannel 1: Mhmm.\n\nChannel 0: When it comes to those goals, so, obviously, you're going through the property settlement at the moment.\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: We were kind of talking a little bit initially in that first conversation about where that might land in\n\nChannel 1: Mhmm.\n\nChannel 0: terms of splitting super and properties and so on. Do you think it'll end up to a point where it's just do you have any indication of what might happen with the property side of things?\n\nChannel 1: Well, the legal the Clarion Law Group that I'm going through, miss Lucido, I had a Zoom appointment with said that\n\nChannel 0: Yep.\n\nChannel 1: because of my financial contributions over the last fourteen years and also, you know, just like housekeeping, cleaning, mining, washing, whatever. You said you're entitled to at least 30% of the property value. Because since since I moved in,\n\nChannel 0: Yep.\n\nChannel 1: we've put in two new en suites, new kitchen. And I said to him, it just annoys him because he didn't have he had just he had been divorced for seven years, and I bought all my furniture into the house. And I said I've purchased all the decorative stuff for the house. I've purchased expensive items, and I said, and I get and he just locks me out and says, well you know?\n\nChannel 0: Yeah.\n\nChannel 1: So he said to me, I've got a good chance of getting 30. He values the property at being about 1.5,\n\nChannel 0: Yep.\n\nChannel 1: But he needs from him I've I've supplied my super details, my banking details, what I came in with, what I've worked out with. So I've I've given him everything he needs. He said if he doesn't comply within fourteen days of getting his letter, then he escalates.\n\nChannel 0: Right.\n\nChannel 1: So I had to I've got a loan from ANZ to pay because I had to pay. My savings are very poor because I just never thought of me. You know, I just\n\nChannel 0: Yeah.\n\nChannel 1: even while I was I've I've been away for five weeks in Mexico. Lucky I came at this time because it's just chaos now. But I had lost quite a few family members and it was time for me to catch up. And I was still sending in money while I was there, you know, and I wasn't living at the house.\n\nChannel 0: Yeah.\n\nChannel 1: So yeah. So to get locked out the day after you arrived back was just,\n\nChannel 0: Bit of a shock, I can imagine.\n\nChannel 1: yeah, so I had super excited. So coming home knowing that he had changed the locks, and he said, well, just come and take what you need for the night, but the rest of it, you'll have to come back for it later. And as I'm driving home, I had this chronic like, it was everything like, it my whole body went numb. My vision went cloudy, and I side swept the car. And I pulled in the driveway, and then I was sick.\n\nChannel 0: Yeah.\n\nChannel 1: And the police came in and said, oh, we were just behind you just now going around the corner. And you and I said to him, I just I said, I feel like someone was sitting on my chest. So I ended up in hospital for a week with a heart monitor, and they said it was a result of a medical incident. And it was just a shock of just absorbing everything. You know?\n\nLike, I was stuck in Dallas for two days at the airport with no food, just water because we were\n\nChannel 0: Yeah.\n\nChannel 1: snowed in. And then I came in. I came back, landed. I was tired. And I kept saying, I'm just so glad to see you.\n\nAnd then he tells me in the truck, like, what is it gonna take for you to walk away? Because I'm just over it.\n\nChannel 0: Wow.\n\nChannel 1: And I just said, what? Like, what? You know? And and I'm trying to so the whole thing, yeah, it was just like it was just so sudden. It was just a real shock.\n\nChannel 0: Yeah.\n\nChannel 1: And I still went to work the next day, though. And I\n\nChannel 0: Oh,\n\nChannel 1: didn't\n\nChannel 0: jeez.\n\nChannel 1: I sort of didn't say because I have to, you know, I'm just that kind of person. I thought, look, if I go to work, I'm gonna get distracted off. But then coming\n\nChannel 0: Yeah.\n\nChannel 1: home, realization hit, and I'm thinking, what am I gonna grab? Like, what am I gonna wear tomorrow? You know? It's I've got toiletries. I've got, you know, my suitcase is in the house.\n\nDo I just carry my suitcase out? Or and then, you know, I had a cousin pass away two weeks after I got there, and everything just hit me. You know? The death of my cousin and and just, like, the the jet lag that, you know, I hadn't eaten, and it was just all too much. So\n\nChannel 0: Yeah.\n\nChannel 1: so I ended up I said to the police there. I said, look. I need to go to hospital. I said my tongue is swelling, and I can't focus. Like I said, I said, I think I'm having a heart attack.\n\nLike, I think I'm having a stroke. Like, something's happening. So\n\nChannel 0: Yeah.\n\nChannel 1: they called an ambulance for me, and I was there for five days. Yeah. And then I found a a a place to rent. So I'm renting a room. And at the moment, all he gave back was my clothing and toiletries that were left\n\nChannel 0: Yeah.\n\nChannel 1: and the suitcase that I had. So I've sent this list through a letter of the stuff that I want out of the house, Stuff that I bought into the relationship that I've gotten from overseas, and it's expensive stuff, and I'm I I can't replace it. You know? And I said I'm not being petty, but this this I've worked hard for these items. Like\n\nChannel 0: It's important.\n\nChannel 1: so anyway yeah. So he said we're gonna send him a letter and ask for those documents. And because he knows that I'm due for something because he said, oh, what will it take you to piss off? And I said, I beg your pardon? And he said, oh, what?\n\nWhat do you want? $25? $20?\n\nChannel 0: Yeah.\n\nChannel 1: So he knows that he's do you know what I mean? Like, he knows that I'm entitled to and then I I I ordered all my statements from a and zed to highlight the amounts that I've been putting into his personal account. So now he's got two accounts. But so yeah. So I meant to pay he said to me, you'd be entitled to at least 30% of the property value, which he valued at 1.5.\n\nChannel 0: Okay. So a couple\n\nChannel 1: Yeah.\n\nChannel 0: of questions then. Before the property value, what's the next steps health wise? Is that kind of episode over? Is there ongoing treatment\n\nChannel 1: It's\n\nChannel 0: to go through?\n\nChannel 1: it's it's it's over. Like, I mean, I have anxiety now because I've just got so much on my plate, you know, and I was offered the manager's precision in Penrith, and I thought, oh, are you kidding me? I can't do it now. I can't I can't even go to work, you know, I'm struggling to so at the moment, health wise, I'm fine. I am I do have the, you know, on off anxiety, I mean, because of everything that's on my plate at the moment.\n\nChannel 0: Yeah.\n\nChannel 1: And then not not having my car, then I've got a interview with the insurance person on Thursday to see if I can if if I'm covered for that episode. And he said to me, it's gonna take about an hour, and I thought, oh god. And I'm thinking, oh, what what does they need this right now.\n\nChannel 0: Yeah.\n\nChannel 1: So I've got that coming up to see if I'm covered because I only just bought my car last I'm still paying it off last year\n\nChannel 0: Yeah.\n\nChannel 1: for 21,000. So I'm hoping that they approve it, approve my insurance claim and see if they can fix it. Because it was just it was just scratching from the passenger's passenger side door, the driver's the passenger passenger and back door, and the\n\nChannel 0: Yeah.\n\nChannel 1: the the side light the mirror. Sorry. Side mirror.\n\nChannel 0: Yeah.\n\nChannel 1: So I've gotta speak to him on Thursday and then try and say, well, I can't explain it. I just had a massive anxiety attack and I passed out. Like, I can't explain. You know, everything just hit me, and I think trying to think what am I gonna pack? What am I gonna take?\n\nWhere am I gonna go? Because I haven't got\n\nChannel 0: And\n\nChannel 1: a\n\nChannel 0: at\n\nChannel 1: car.\n\nChannel 0: the end of the day, that's what it was. Like, it's simple enough to say it was\n\nChannel 1: Yeah.\n\nChannel 0: just that episode, but that was a culmination of about six to eight different\n\nChannel 1: It\n\nChannel 0: things\n\nChannel 1: was\n\nChannel 0: all\n\nChannel 1: just\n\nChannel 0: hitting you at once.\n\nChannel 1: you know, and you're like, you can't do this. Like, you anyway. So at the moment, I'm okay. I've been seeing a psychiatrist\n\nChannel 0: Yep.\n\nChannel 1: for my anxiety. So I'm going to I've got an appointment tomorrow actually at 04:00. So it's under control. But like I said, I do get the occasional, like, this morning. I've I've been really flat and I've been anxious just thinking of what have I gotta do?\n\nYou know, I gotta keep on top of this, and I gotta get these statements. And so it it's a very stressful period. But, you know, it's a good thing because it it's shown me what I haven't done. Like, I I didn't realize that I didn't have any beneficiaries for my superannuation.\n\nChannel 0: Yeah.\n\nChannel 1: And then\n\nChannel 0: Exactly\n\nChannel 1: I thought,\n\nChannel 0: right.\n\nChannel 1: oh, jeez. I haven't updated my will. And I'm thinking, indeed, you know, it it's one of those things that have to happen for you to open your eyes and think, okay. There's a lot of things I need to fix up. So\n\nChannel 0: Exactly right. And I'll try and keep our part of it as straightforward\n\nChannel 1: mhmm.\n\nChannel 0: as possible because when you're dealing\n\nChannel 1: Mhmm.\n\nChannel 0: with three, four, five different groups, that's a lot of time. It's a lot of energy.\n\nChannel 1: It is. And I'm doing it on my own, you know,\n\nChannel 0: So\n\nChannel 1: and living just just renting a room.\n\nChannel 0: yeah.\n\nChannel 1: I mean, I'm in a lovely house and she's a lovely lady, but it's just not your home. Like, you know, you're it's just not the same. So\n\nChannel 0: Yeah.\n\nChannel 1: I thought I just wanted to ask you, if I consolidate both superannuation funds, okay, am I able to withdraw any of that if I had if the legal costs go. I don't think he's going to keep make it, you know, go on forever. I think he's gonna he knows that he's that I'm entitled to something.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. And I'm thinking, am I be able to withdraw from that? Because I don't really wanna take another loan out if I need to put in extra funds.\n\nChannel 0: So let's break this down into some sizable chunks for a moment.\n\nChannel 1: Mhmm.\n\nChannel 0: You just mentioned before the the beneficiaries for the superannuation.\n\nChannel 1: Mhmm.\n\nChannel 0: Have you decided who that's going to? Is it just being\n\nChannel 1: Yes.\n\nChannel 0: split\n\nChannel 1: To my\n\nChannel 0: between\n\nChannel 1: sons.\n\nChannel 0: the two sons fifty fifty?\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: Yep. Okay. So that one's nice and easy. When it comes to the access to super, one of the things that I'm gonna be looking at for you is you've reached your preservation age so you can start a transition to retirement pension, which you mentioned to Jordan possibly doing some salary sacrifice of 100 a fortnight. And one of my\n\nChannel 1: Yes.\n\nChannel 0: ideas is you can access up to 10% of your super. So we can do a little bit of a what we call a recontribution where you pull a bit out, put it back in again, minimize\n\nChannel 1: Mhmm.\n\nChannel 0: your tax, and boost up your super, but it does let you get up to 10% out. So if you do need that recorder\n\nChannel 1: Mhmm.\n\nChannel 0: commutax withdrawal, where you say, okay. I I need that 10 to 20. It can come\n\nChannel 1: Mhmm.\n\nChannel 0: out too.\n\nChannel 1: Okay. Yep.\n\nChannel 0: So\n\nChannel 1: Perfect.\n\nChannel 0: there's options, and that's one of the things I'll be doing is just kind of transitioning the super over so that\n\nChannel 1: Mhmm.\n\nChannel 0: we can if you don't need it, it's just gonna keep growing a little bit quicker. But if\n\nChannel 1: Mhmm.\n\nChannel 0: you do need it, there's a bit of access to small amount\n\nChannel 1: Mhmm.\n\nChannel 0: there.\n\nChannel 1: Perfect.\n\nChannel 0: Does that make sense?\n\nChannel 1: Because I was it does. Yes. Because I was thinking, I was doing my math today, and I thought I can probably do 200 fortnight.\n\nChannel 0: Yep. Okay. Now before you commit to that, let's say you get 400,000 from the property settlement. A, what are we thinking of doing with that amount of\n\nChannel 1: Mhmm.\n\nChannel 0: cash potentially?\n\nChannel 1: I was\n\nChannel 0: And\n\nChannel 1: yeah.\n\nChannel 0: and then\n\nChannel 1: Sorry.\n\nChannel 0: b, what are we gonna do with the cash flow that you you do have? Is it just gonna go into super, or do you have a few things that you'd like to save up for? Maybe build that savings buffer a little bit.\n\nChannel 1: Well, all I keep thinking about is my son's.\n\nChannel 0: Okay.\n\nChannel 1: So I would probably look at putting a down payment on a on a, like, a duplex or a townhouse. Yeah.\n\nChannel 0: K.\n\nChannel 1: Purchasing something. Purchasing a property.\n\nChannel 0: For to sort of pass on to the boys or to\n\nChannel 1: To\n\nChannel 0: help\n\nChannel 1: pass\n\nChannel 0: them\n\nChannel 1: on to\n\nChannel 0: at the\n\nChannel 1: the\n\nChannel 0: moment?\n\nChannel 1: boys. Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Because my son Chris will be into it. My other son Jonathan, he's a single dad and he has a really good wage and he's in the process of making his own plans to, you know, get some you know, to to purchase. So I thought if I got a little townhouse, like a bit three bedroom, put it down as a down payment, my son, Chris, says I can contribute 400 a week.\n\nChannel 0: Okay.\n\nChannel 1: And I thought, well, that's gonna help me with the payments with the repayments. But, yeah, at this stage, I would have to, yeah, I would have to look at my future and invest it in the property.\n\nChannel 0: Okay. So that clears things up a little bit. Let's say you do get that 400,000. How much would a duplex or a townhouse cost?\n\nChannel 1: I've been looking to the right between 800 and 600 I'm sorry. 800,000 and and yeah. But I think around 800,000.\n\nChannel 0: Yep. Okay. 800,000 for a property. So what if we did just property settlements might take a little bit of time. What\n\nChannel 1: Uh-huh.\n\nChannel 0: if you put\n\nChannel 1: Okay.\n\nChannel 0: 100 a fortnight into savings and a 100 and fortnight into super? Would that be okay, or do you have a little bit extra that you could put into savings?\n\nChannel 1: Well, at the moment, I'm putting everything in my savings because so I don't know what the solutions are gonna hit me with.\n\nChannel 0: You're just\n\nChannel 1: So\n\nChannel 0: trying to\n\nChannel 1: I've\n\nChannel 0: get\n\nChannel 1: been\n\nChannel 0: everything\n\nChannel 1: very careful.\n\nChannel 0: in essence on b.\n\nChannel 1: Yeah. I've been very careful with my with my spending. So at the moment, we can leave it at 100 a fortnight, and I can just keep putting whatever I can in my savings.\n\nChannel 0: That might be prudent because I don't want to put too much into, for example, super investment, and then you\n\nChannel 1: Mhmm.\n\nChannel 0: do need it for, like, legal bills and so on. So let's make sure that you're getting everything into savings till you get through\n\nChannel 1: Mhmm.\n\nChannel 0: this period because\n\nChannel 1: Okay.\n\nChannel 0: that's kind of the emergency. Once you've gotten the settlement done and you've got a lump sum,\n\nChannel 1: Mhmm.\n\nChannel 0: we can readjust.\n\nChannel 1: Oh, okay. Gotcha. Yep.\n\nChannel 0: So just for the next twelve months\n\nChannel 1: Mhmm.\n\nChannel 0: or maybe a little bit less, we'll we'll just keep it\n\nChannel 1: Mhmm.\n\nChannel 0: going into savings. I'll put in that we'll do maybe a 149 into super, but I'll\n\nChannel 1: Mhmm.\n\nChannel 0: calculate this transition pension for you, that recontribution\n\nChannel 1: Sure.\n\nChannel 0: I was talking\n\nChannel 1: Sure.\n\nChannel 0: about.\n\nChannel 1: And with combining the soups, are you able to do that for me? Or is that something that I need to contact them and\n\nChannel 0: So that's what I wanted to look at with you as well. So the only issue that you've got is you've got the insurances attached to Australian Super, but the\n\nChannel 1: mhmm.\n\nChannel 0: bulk of your funds into Australian Retirement Trust.\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: Now you did mention that you kind of want a bit of life insurance, but you've got a tiny bit of life TBD and income protection attached, and you're at a positional age where you can't really get a replacement policy. So if\n\nChannel 1: Okay.\n\nChannel 0: you wanted to kind of shop around, you can't really get that cover in place.\n\nChannel 1: No.\n\nChannel 0: So I wanted\n\nChannel 1: No.\n\nChannel 0: to just through with you. $5,000 worth of total disability cover, do you value having that?\n\nChannel 1: Mhmm.\n\nChannel 0: Is that something that you're like, well, I wanna make sure I've got this insurance kept in place even if it's 5,000?\n\nChannel 1: Yeah. Yeah. That's fine. But I do wanna take out with life super with life insurance, what what have I got there? Because I haven't really been paying attention to it.\n\nChannel 0: So you've got $9,000 worth of life insurance left in Australian\n\nChannel 1: Mhmm.\n\nChannel 0: Super. They've slowly been trimming it down over the years.\n\nChannel 1: So which one do you think I should stick with?\n\nChannel 0: Well, that's what I'm gonna do as part of this process is I'm gonna compare them, and I'm gonna at our view, we can look at everybody. So I'm\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: going to do a full comparison of the market and see who's\n\nChannel 1: Yep.\n\nChannel 0: the best for your your age\n\nChannel 1: Yep.\n\nChannel 0: group as well.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: Now what do you think about $9,000 worth of life insurance that you have?\n\nChannel 1: I I need to increase that.\n\nChannel 0: Increase. Okay. Now let's say you do get a bit of a mortgage. You may get a little bit of an expensive policy just based\n\nChannel 1: Mhmm.\n\nChannel 0: on age and possibly health. So I've\n\nChannel 1: Mhmm.\n\nChannel 0: got to be careful not to have too much coming out in fees.\n\nChannel 1: No. Of course.\n\nChannel 0: So do you have a bit of an amount in mind? Let's say the future mortgage is 400,000. 400,000 might be a bit expensive. Have you got some ideas of what the\n\nChannel 1: Right.\n\nChannel 0: purpose for it would be? Would it be to cover that future mortgage or just give something to the kit?\n\nChannel 1: Just I'm just thinking of my son's, like, the the the, you know, whatever the maximum I can get covered for just to make sure that they're gonna be okay.\n\nChannel 0: Okay. So what I'll do is we like to keep it below about 30% of your contributions\n\nChannel 1: Yeah.\n\nChannel 0: as a price\n\nChannel 1: Mhmm.\n\nChannel 0: just to make\n\nChannel 1: Mhmm.\n\nChannel 0: sure the super can still grow.\n\nChannel 1: Sure.\n\nChannel 0: So I'll put a bit of an affordability cap on there,\n\nChannel 1: Mhmm.\n\nChannel 0: and we'll see how much we can get you. And what I'll do is I will literally just do a quote across the entire insurance landscape from everybody\n\nChannel 1: Mhmm.\n\nChannel 0: and see who'll give you the best deal.\n\nChannel 1: Mhmm. Mhmm. Perfect.\n\nChannel 0: Okay? For the TPD cover, do you remember what that one does?\n\nChannel 1: No.\n\nChannel 0: K. So that's total disability. So it's like you haven't passed away, but you can never work again. They will give you a lump sum of $5,000.\n\nChannel 1: Okay. Geez.\n\nChannel 0: It's\n\nChannel 1: I sound\n\nChannel 0: not\n\nChannel 1: like it.\n\nChannel 0: No. It's not. And I can't really get you, like, more or new\n\nChannel 1: No.\n\nChannel 0: cover, but do you value having that 5,000 there? What are your thoughts?\n\nChannel 1: I don't know. What do you think?\n\nChannel 0: Well, it's not that expensive for the amount that it is. It's just very little. That's all.\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: So what I'm saying is you may be in a position where you may have to keep a little bit of money in Australian Super to keep the insurances going and putting\n\nChannel 1: Oh, okay.\n\nChannel 0: the most of it into one super fund, but\n\nChannel 1: Mhmm.\n\nChannel 0: it may not be worth putting everything into Australian super, if that makes sense.\n\nChannel 1: Okay. Okay.\n\nChannel 0: So if there's, I think, 28,000 in there at the moment, you\n\nChannel 1: Mhmm.\n\nChannel 0: may need to keep\n\nChannel 1: Mhmm.\n\nChannel 0: 10,000 in there,\n\nChannel 1: Yeah.\n\nChannel 0: and then you're kind of free with the rest of it.\n\nChannel 1: Okay. Yeah. Well, I I I need your advice here because when it comes to stuff like that, I have no idea. So I\n\nChannel 0: Yep.\n\nChannel 1: just want what your recommendations are.\n\nChannel 0: Perfect. So they do have expiry ages where it may actually expire in the next couple of years. For the time being, for the cost that it is, it's pretty cheap, so you may as well keep it in place. The only\n\nChannel 1: Right.\n\nChannel 0: disadvantage is that you'd be paying about $78 per year for that Australian super account.\n\nChannel 1: Okay.\n\nChannel 0: K. So I will do the calculations, make sure you're gonna be in a better position,\n\nChannel 1: Mhmm.\n\nChannel 0: but\n\nChannel 1: Mhmm.\n\nChannel 0: that's probably the only drawback I can see.\n\nChannel 1: Right. Well,\n\nChannel 0: K.\n\nChannel 1: look,\n\nChannel 0: Then\n\nChannel 1: I I can't\n\nChannel 0: sorry. You go ahead.\n\nChannel 1: no. Sorry. I'm just saying at this stage, I'm happy to go ahead with your recommendations. I just need your advice because I have no idea what's best for me.\n\nChannel 0: Absolutely. The last one I'll just ask you about is income protection. It may seem like a small amount again, but\n\nChannel 1: Mhmm.\n\nChannel 0: if you're out of work for a period of time, you've got cover of 2,600 per month that they\n\nChannel 1: Mhmm.\n\nChannel 0: could give you as a bit of an income replacement top up.\n\nChannel 1: Okay.\n\nChannel 0: So if you're out of work for six months because you're sick\n\nChannel 1: Mhmm.\n\nChannel 0: or injured, you'll get a little bit of an income from that policy as well.\n\nChannel 1: Mhmm. Okay. Okay.\n\nChannel 0: K. So I can't really, again, increase it to be in line with your your current income because, obviously,\n\nChannel 1: No.\n\nChannel 0: you're earning a lot more than that.\n\nChannel 1: Mhmm.\n\nChannel 0: However,\n\nChannel 1: Mhmm.\n\nChannel 0: we can at least keep a little bit there for the time being.\n\nChannel 1: Sure. Sure. Yep.\n\nChannel 0: K?\n\nChannel 1: That's\n\nChannel 0: So\n\nChannel 1: fine.\n\nChannel 0: I'll\n\nChannel 1: Mhmm.\n\nChannel 0: top up the life insurance a little bit. We'll keep the\n\nChannel 1: Mhmm.\n\nChannel 0: other ones in place. And, again,\n\nChannel 1: Mhmm.\n\nChannel 0: when we go through this process, I'm gonna put all this into a written plan for you to look over with\n\nChannel 1: Please.\n\nChannel 0: me.\n\nChannel 1: Yes. That'll be\n\nChannel 0: Yep.\n\nChannel 1: perfect.\n\nChannel 0: Yep. So we're not trying to decide everything today. I'm just trying to\n\nChannel 1: No.\n\nChannel 0: gauge a few things about you\n\nChannel 1: No.\n\nChannel 0: and what your preferences might be, and then\n\nChannel 1: Mhmm.\n\nChannel 0: I can put\n\nChannel 1: Fine.\n\nChannel 0: it all in writing for you.\n\nChannel 1: Sure. I understand. Thank you.\n\nChannel 0: Perfect. So we've got an idea for cash flow, some goals on the property, what to do with the insurances, and the estate planning, which obviously includes putting in place a will and a power of attorney. Is there anything else you're thinking of for the next maybe three to five years that's important for you?\n\nChannel 1: Yes. No. No. Just I need to get my will updated. I need to put in my boys as beneficiaries.\n\nChannel 0: Yep.\n\nChannel 1: That was my primary goal. At the moment with property settlement, I mean, it could be yeah. So I have no idea. It just depends. Like you said, it depends on how much because because he was very secretive for his finances for fifteen years, and I'm embarrassed to say that I know he's got two bank accounts, and I have no idea what's left on the mortgage.\n\nChannel 0: Yes.\n\nChannel 1: Because he built the house when he was 20, so he's at the house for thirty odd years. He had been divorced for seven years when I moved in, but it's been painted throughout. And like I said, the property's value is considered for the new en suite, a new kitchen, and painted inside, new gutterings, new roofing. But\n\nChannel 0: Everything. Yeah.\n\nChannel 1: and I'm thinking about oh, so I was putting in a lot financially. You know? I was putting in probably between 800 and 1,200 a fortnight into his account.\n\nChannel 0: Yeah.\n\nChannel 1: And I wasn't thinking of myself, you know, and I'm thinking I'm not gonna walk away with nothing because I deserve more than that.\n\nChannel 0: Yeah.\n\nChannel 1: So the prop at the moment with the property settlement, I I'm not focusing too much on that because you need to provide they need the mortgage. They need to know what's outstanding on the mortgage.\n\nChannel 0: Yep.\n\nChannel 1: And, also, they need to get evidence of how much I've contributed. So that's down the track. And like you said, it all depends on what's outstanding on the mortgage, how much he owes. So yeah. But but my primary concern now was getting this organized because I thought I thought if anything happens to me tomorrow, well, I want my boys to get whatever I've got.\n\nDo you know what I mean? Whatever.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: And once all that's done, like, you're gonna be clear through. It's gonna be a bit of a process, of course. But once you clear\n\nChannel 1: Of\n\nChannel 0: through\n\nChannel 1: course.\n\nChannel 0: to the other side, you're gonna\n\nChannel 1: Mhmm.\n\nChannel 0: have a lot more direction. Absolutely.\n\nChannel 1: Mhmm.\n\nChannel 0: And,\n\nChannel 1: Mhmm.\n\nChannel 0: look, you'll be in a position where you know what to expect each year,\n\nChannel 1: Yeah.\n\nChannel 0: whereas\n\nChannel 1: Well,\n\nChannel 0: right now,\n\nChannel 1: even\n\nChannel 0: it\n\nChannel 1: just\n\nChannel 0: might\n\nChannel 1: getting\n\nChannel 0: feel a bit\n\nChannel 1: yeah.\n\nChannel 0: out of order.\n\nChannel 1: Yeah. Well, even just getting this sorted out takes a lot off my mind because then I can focus on, you know, the other things. But at least I know that I've got, you know I just with without telling my will, I should go through them, shouldn't I?\n\nChannel 0: Yeah. I mean, you can do basic wills from the post office for twenty five dollars. You can go to a public trustee of the state. They do wills as well, or you can go through your solicitor.\n\nChannel 1: Yeah.\n\nChannel 0: It just depends on, again, how complex you wanna go, how much you wanna pay. There's all those options out there.\n\nChannel 1: Because\n\nChannel 0: At\n\nChannel 1: they're\n\nChannel 0: least\n\nChannel 1: saying\n\nChannel 0: ask\n\nChannel 1: it's better\n\nChannel 0: the questions.\n\nChannel 1: to put it in yeah. Because they're saying it's better to put it in a trust rather than a will because then they don't have to pay for probate and stuff like that. Is that right? So if I put it in a trust?\n\nChannel 0: Yes and no. So\n\nChannel 1: Mhmm.\n\nChannel 0: putting it in a trust does avoid some of those issues. What I do find some clients do instead is they do something like a have you heard of a testamentary trust before?\n\nChannel 1: No.\n\nChannel 0: So it's actually called a testamentary trust will. And what it means is\n\nChannel 1: Mhmm.\n\nChannel 0: that when you pass away, the will creates the trust fund then and then\n\nChannel 1: Mhmm.\n\nChannel 0: puts the money into it. So it has a similar effect on\n\nChannel 1: Mhmm.\n\nChannel 0: your estate and the taxes for your adult children, but without having to go through all of the upfront costs at the moment.\n\nChannel 1: Okay.\n\nChannel 0: So there's there's two options there. You just need to kind of look at the pros and cons of both and see what they would recommend,\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: but I would definitely worth investigating both.\n\nChannel 1: Yes. Okay.\n\nChannel 0: Okay. I'll put this in the plan as well because even though we're not lawyers, we do put\n\nChannel 1: Mhmm.\n\nChannel 0: in that recommendation to\n\nChannel 1: Mhmm.\n\nChannel 0: put in place the will and the power of\n\nChannel 1: Sure.\n\nChannel 0: attorney and a little\n\nChannel 1: Yes.\n\nChannel 0: bit of general info that can kind of point you in the right direction when you speak to them.\n\nChannel 1: Perfect. Perfect. Thank you.\n\nChannel 0: K? So let's the the two things I wanted to sort of finish off on\n\nChannel 1: Mhmm.\n\nChannel 0: is I wanna bring this back to you and your future, which is retirement\n\nChannel 1: Mhmm.\n\nChannel 0: because\n\nChannel 1: Mhmm.\n\nChannel 0: you're you're past your preservation age. The age pension's available at 67. How long\n\nChannel 1: Mhmm.\n\nChannel 0: do you want to be working for before\n\nChannel 1: Mhmm.\n\nChannel 0: you\n\nChannel 1: Oh,\n\nChannel 0: want\n\nChannel 1: as long\n\nChannel 0: to\n\nChannel 1: as\n\nChannel 0: hang\n\nChannel 1: I can.\n\nChannel 0: up the keys?\n\nChannel 1: Gosh. No.\n\nChannel 0: Yep.\n\nChannel 1: As long as I can. I mean, the thought of the thought of retirement really scares the pants off of me. I mean, before\n\nChannel 0: Okay.\n\nChannel 1: before I got together with Shannon, I had two jobs. I raised my kids on my own for eight years,\n\nChannel 0: Yes.\n\nChannel 1: and I had two to three jobs. And the thought of retirement just scares me. I mean, I get to work\n\nChannel 0: Okay.\n\nChannel 1: an hour early. I, you know, I I have to work. That's just how my mind clicks. So I plan on working as long as I can. And it's one of those jobs that is not physically demanding being an employment consultant, and I've been offered a manager's role, like I said.\n\nSo I'm thinking, well, once this is done, I said to my regional manager, I said, look, you know, you can freaking consider me, but just let me get through all these issues, and then I'll\n\nChannel 0: Yes.\n\nChannel 1: be in the proper mindset. But I'm clearly doing a good job if I was offered this position.\n\nChannel 0: Yeah.\n\nChannel 1: And it's something that I can do I mean, we've had train we've got trainers there that are, you know, 68, 69. They don't look their age. I certainly don't look my age. I, you know, I still keep myself active and so, yeah, so I just plan on working as long as I can. Yeah.\n\nBecause retirement just but I'm not looking I I I it's it's something that I'm not looking forward to because I need to have a reason to get up every morning. So\n\nChannel 0: Okay. So one of the exciting things for me then is if you have this this view to kind of keep going through as long as you can and you're going through less manual work. So you've got your current role. You've got management. One of the things that you can do is because I'm setting up this transition pension, you can eventually, if you need to, is just maybe slow down work.\n\nYou don't have to stop altogether. So if you\n\nChannel 1: Mhmm.\n\nChannel 0: can afford it in five, six, seven years' time, you can drop\n\nChannel 1: Mhmm.\n\nChannel 0: to part time. Still go to work, but supplement\n\nChannel 1: Okay.\n\nChannel 0: your income by having\n\nChannel 1: Mhmm.\n\nChannel 0: a bit of income coming out of your super to top you off a little bit.\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: So does that sound a bit more like\n\nChannel 1: That\n\nChannel 0: you?\n\nChannel 1: sounds yes. Yes. Absolutely.\n\nChannel 0: Perfect. Perfect. So we'll put that as a bit of, like, a medium to long term idea\n\nChannel 1: Mhmm.\n\nChannel 0: to come back to is right now, we'll focus on building the super. And then\n\nChannel 1: Mhmm.\n\nChannel 0: if it comes to a point where you're in that management role for a few years and you really just wanna slow things down to have that longevity, then we can transition to just supplementing your income.\n\nChannel 1: Mhmm.\n\nChannel 0: How's\n\nChannel 1: Sure.\n\nChannel 0: that sound?\n\nChannel 1: That sounds good. Now it sounds\n\nChannel 0: Cool.\n\nChannel 1: good.\n\nChannel 0: Okay. So what that also gives us is time frame is very important when it comes to investment, and investing\n\nChannel 1: Okay.\n\nChannel 0: is super. Because\n\nChannel 1: Mhmm.\n\nChannel 0: if you are 30 years old and trying to grow $2,000,000, you have to be quite risky because you've got thirty years ahead of you.\n\nChannel 1: Mhmm.\n\nChannel 0: I can't go too risky with yours because if you're\n\nChannel 1: No.\n\nChannel 0: going to access it soon, we can't\n\nChannel 1: Mhmm.\n\nChannel 0: have the stock market crash and wipe out all of your super as you're trying to live off of it, if that makes\n\nChannel 1: Yeah.\n\nChannel 0: sense.\n\nChannel 1: Yep. Yep.\n\nChannel 0: K? So\n\nChannel 1: Mhmm.\n\nChannel 0: I want to just ask you a few questions which will gauge what we do with the investment options,\n\nChannel 1: Mhmm.\n\nChannel 0: and then\n\nChannel 1: Mhmm. K.\n\nChannel 0: I can tailor things from there. K? So the first one I've got, and this is really just a gut feeling. There's no wrong answer. I will make a\n\nChannel 1: Mhmm.\n\nChannel 0: recommendation, but I wanna know where you're leaning. If you had to choose between low fees or paying higher fees to try and get a higher return, where does your gut feeling go between the two?\n\nChannel 1: Mhmm. I think probably to get a higher return.\n\nChannel 0: Perfect. So if we choose between what we call passive and active investing, passive is very low fee, and active is a bit more expensive, but you pay more to try and get a better return. So what I'm gonna do is I'll do a bit of a blend for you where we do something called Core and satellite. Most of your super goes in some low fee options that are like a steady ship, and we add a few of these active options that kind of act like we call them satellites. They're like sled\n\nChannel 1: Mhmm.\n\nChannel 0: dogs. They pull you along a little bit quicker, but\n\nChannel 1: Okay.\n\nChannel 0: we don't put all of your money into one of them because\n\nChannel 1: Mhmm.\n\nChannel 0: we don't want your super going up and down 80% in a single year.\n\nChannel 1: No. K.\n\nChannel 0: K. So I can pick and choose a bit of a blend between the two. At Oakview, we do use a lot of, like, ETFs and things like that, which is a cheaper way of accessing the investments.\n\nChannel 1: Mhmm. Right.\n\nChannel 0: K? So that gives me a bit of a direction. I already have half of the risk profile questions. You've\n\nChannel 1: Mhmm.\n\nChannel 0: already kind of answered them already, so I'm just gonna reconfirm a couple with you if that's\n\nChannel 1: Mhmm.\n\nChannel 0: okay.\n\nChannel 1: Sure.\n\nChannel 0: So when it comes to time frame, we're going to\n\nChannel 1: Mhmm.\n\nChannel 0: be accessing a little bit of the super sometime over the next five to seven years to live on as a supplement,\n\nChannel 1: Mhmm.\n\nChannel 0: as a possibility. K? We're not going to, like, ignore the super for ten years, and we're not gonna take it all out in twelve months' time. Does that sort of make\n\nChannel 1: Mhmm.\n\nChannel 0: sense?\n\nChannel 1: No. Yes.\n\nChannel 0: Perfect. So I'm gonna go through a couple that we're missing at the moment. If I was to ask you how you would rate yourself\n\nChannel 1: Mhmm.\n\nChannel 0: in terms of willingness to take on risk to get a return for your super on a scale of five, one being extremely cautious and risk averse, and five being I wanna go for as much as possible.\n\nChannel 1: I don't know. I I never looked before I leaked, so I I take risks all my life.\n\nChannel 0: Okay.\n\nChannel 1: I I don't I don't know.\n\nChannel 0: You\n\nChannel 1: I I think\n\nChannel 0: can call yourself a high risk taker. I'm not gonna do anything crazy with your super. But if that's\n\nChannel 1: yeah.\n\nChannel 0: your personality\n\nChannel 1: Yeah. That that's that's the way I tend to think. Yeah.\n\nChannel 0: okay. Now what about your familiarity with investing? Have you ever done any shares, investment properties before?\n\nChannel 1: No. No.\n\nChannel 0: Perfect. Do you have a bit of an idea of the fluctuations in the stock market?\n\nChannel 1: No. I don't. No.\n\nChannel 0: K. So you'd probably say you'd have a bit of a basic understanding then.\n\nChannel 1: Pretty basic. Very basic. Yes.\n\nChannel 0: Yep. Would you say that your experience with superannuation has been positive, negative, neutral in terms\n\nChannel 1: I\n\nChannel 0: of\n\nChannel 1: would say neutral. I yeah.\n\nChannel 0: neutral?\n\nChannel 1: I would say\n\nChannel 0: Yep. K. And you have kind\n\nChannel 1: neutral.\n\nChannel 0: of been through that homeownership journey before, but you've never owned investment properties\n\nChannel 1: Yes.\n\nChannel 0: and yep. K. Now what about the cost of living? Have you heard of the term inflation before, Trish?\n\nChannel 1: Yes.\n\nChannel 0: Perfect. So my question is, do we wanna take on enough risk to grow your super to keep up with the cost of living, or do you wanna try and grow it a little bit quicker to outpace the cost of living?\n\nChannel 1: Public Grow It.\n\nChannel 0: K. So\n\nChannel 1: Yeah.\n\nChannel 0: a little a little bit extra. Bit\n\nChannel 1: Yes.\n\nChannel 0: of a buffer. Yep.\n\nChannel 1: Yes.\n\nChannel 0: Now based on your super at the moment, so I'm gonna give you a bit of an idea on\n\nChannel 1: Mhmm.\n\nChannel 0: the research that we were looking at.\n\nChannel 1: Mhmm.\n\nChannel 0: You've got about 28,000 in Australian super, 222 in Australian retirement trust. So call at about 2260. If you woke up in a year's time and it was sitting at a 130,000, so you lost half of it, would\n\nChannel 1: Mhmm.\n\nChannel 0: that be panic stations?\n\nChannel 1: Probably.\n\nChannel 0: K? Now what if you woke up and it was 200,000? Would that be a massive panic for you, or is that sort of more okay in terms of fluctuations?\n\nChannel 1: It would still be a panic situation for me.\n\nChannel 0: Okay. What about from 02:60 to 02:30?\n\nChannel 1: Yeah. I'd be fine with that.\n\nChannel 0: K. So I'm just gauging there kind of where your limits lie in terms of risk. Now the real fun question for me is when that does happen, because every seven years or so, there's some sort of crash. Right? There's the global\n\nChannel 1: Sure.\n\nChannel 0: financial crisis,\n\nChannel 1: Mhmm.\n\nChannel 0: COVID. All these things happen, possibly\n\nChannel 1: Yeah.\n\nChannel 0: even a war this year that may cause\n\nChannel 1: Of\n\nChannel 0: this.\n\nChannel 1: course. Yeah.\n\nChannel 0: What would you do if the super drops, say, 20%? So let's say it went from $2.60 to $2.15 or $2.20. Would you want to try and sell with all the cash so it doesn't go down further, or would you hold on for twelve months for it to bounce back, or would you use it as a buying opportunity and put more in?\n\nChannel 1: Probably use it as a buying opportunity. I\n\nChannel 0: K.\n\nChannel 1: I\n\nChannel 0: So\n\nChannel 1: yeah.\n\nChannel 0: you're,\n\nChannel 1: I\n\nChannel 0: Yep.\n\nChannel 1: wouldn't oh, I don't know. Between that and taking it out, I guess, because I don't think I mean, if it does plummet, like you say, with the current circumstances we're going to we're going through politically and so forth,\n\nChannel 0: Yep.\n\nChannel 1: I I don't think I'd be comfortable risking having it in there and letting it drop even more. But, yeah, I'll either be I I don't know yet. I'll I'll either be taking it out or in investing it.\n\nChannel 0: Okay. So there's a a range of things that you would consider, whereas\n\nChannel 1: Mhmm.\n\nChannel 0: you you\n\nChannel 1: Absolutely.\n\nChannel 0: like the idea of buying low to sell high if there's\n\nChannel 1: Yeah.\n\nChannel 0: a buying opportunity, but you also don't wanna risk it too much and lose it. So you'd\n\nChannel 1: No.\n\nChannel 0: kind of, we would obviously\n\nChannel 1: Mhmm.\n\nChannel 0: have a conversation and figure out whether\n\nChannel 1: Sure.\n\nChannel 0: we should change anything or not,\n\nChannel 1: Mhmm.\n\nChannel 0: but you're open\n\nChannel 1: Mhmm.\n\nChannel 0: to a few ideas.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Perfect. Now what kind of returns are you trying to aim for with your soup? Are you trying to get as high as humanly possible? Are you trying to go more than what you're currently getting? What would you say?\n\nChannel 1: As far as I can. As much as I can get.\n\nChannel 0: Okay. Have you ever had any situations where you did look at the super and during COVID, the GFC and so on notice it going up and down, or have you been kind of it's out of sight, out\n\nChannel 1: No. Out of sight,\n\nChannel 0: of\n\nChannel 1: out of mind, unfortunately.\n\nChannel 0: mind?\n\nChannel 1: Yeah.\n\nChannel 0: Yep. No. That's totally fine. One of the things that I find that happens a lot with our clients is that because we open their eyes to their super a lot more, they pay a lot more attention to it as well.\n\nChannel 1: Yes. Yes. Then\n\nChannel 0: Now\n\nChannel 1: I'll have them\n\nChannel 0: when\n\nChannel 1: bring to me in that. Yeah. Mhmm.\n\nChannel 0: when you're working with us, we're obviously going to send you reports, and we're gonna do\n\nChannel 1: Mhmm.\n\nChannel 0: annual reviews\n\nChannel 1: Mhmm.\n\nChannel 0: to let you know how things are going. Do you want any more frequent contact than that? Do you want to be able to look on and log in and check it every day, or would you rather just wait until we have those reviews?\n\nChannel 1: No. I'll wait until I'll wait for your reviews because,\n\nChannel 0: Yep.\n\nChannel 1: yeah, I think that'll be a lot easier for me to understand rather than having to log in and have a look and see.\n\nChannel 0: Yep.\n\nChannel 1: I'll\n\nChannel 0: Totally\n\nChannel 1: put you on the\n\nChannel 0: with\n\nChannel 1: wait\n\nChannel 0: you.\n\nChannel 1: for your reviews. Yeah.\n\nChannel 0: Okay. Last couple of questions here.\n\nChannel 1: Mhmm.\n\nChannel 0: We were talking about borrowing to get a property. And I'm assuming and I don't wanna put the words in your mouth, but borrowing\n\nChannel 1: Mhmm.\n\nChannel 0: to get that house is probably as\n\nChannel 1: Mhmm.\n\nChannel 0: far as you go. You're not trying to build a property portfolio or borrow to\n\nChannel 1: No.\n\nChannel 0: invest\n\nChannel 1: No. Just just for security, for somewhere where I can live\n\nChannel 0: for the\n\nChannel 1: and\n\nChannel 0: security. Yep.\n\nChannel 1: and leave for my kids. Yeah.\n\nChannel 0: K. When you do get that house, do you feel like that would make you sort of more comfortable and secure?\n\nChannel 1: Oh, absolutely. Absolutely.\n\nChannel 0: Yep. Yep. So you're the type of person who sees that as an opportunity. You're not worrying about the risks that may happen from that?\n\nChannel 1: At this stage, no.\n\nChannel 0: Yep.\n\nChannel 1: I'm I would feel I I I feel that if I was in that position, I would be ever so happy because I can build on that. I can make improvements. I can sit on it. I can. But it's it's it's something that I have.\n\nDo you know what I mean? It's it's something that yeah.\n\nChannel 0: Absolutely. Absolutely. So what I'm thinking here as well is\n\nChannel 1: Mhmm.\n\nChannel 0: we need to balance your super growing with being able to produce the income that you need as well.\n\nChannel 1: Sure.\n\nChannel 0: So what that kind of does through going through these questions is you score as pretty much what we call balanced investor. Have you heard of that before?\n\nChannel 1: No.\n\nChannel 0: So on a scale of five, most people start off as a three, which is balanced.\n\nChannel 1: Mhmm.\n\nChannel 0: Some\n\nChannel 1: Mhmm.\n\nChannel 0: of the, like, the more risk averse people, they're kind of going for the growth and the high growth to get more\n\nChannel 1: Mhmm.\n\nChannel 0: out of their super.\n\nChannel 1: Yes.\n\nChannel 0: But\n\nChannel 1: Mhmm.\n\nChannel 0: when you get close to retirement, you need to be more moderate or conservative so you don't risk losing it.\n\nChannel 1: Sure.\n\nChannel 0: So it's kind of put you in between the two extremes. It's sort of saying you\n\nChannel 1: Mhmm.\n\nChannel 0: still wanna grow it, but you don't wanna go high risk than you currently are.\n\nChannel 1: Sure. Sure.\n\nChannel 0: So what that kind of ties back to for your super is you have both of the funds. When I looked at their investments, they kind of put you\n\nChannel 1: Mhmm.\n\nChannel 0: in balance,\n\nChannel 1: Mhmm.\n\nChannel 0: but that's kind of like 70% of your money in growth assets, shares, and property, high risk, high return. 30\n\nChannel 1: Sure.\n\nChannel 0: percent of it is in the safer side.\n\nChannel 1: Mhmm.\n\nChannel 0: To give you an idea, if you were to go up in risk, growth would be 80% growth assets, high\n\nChannel 1: Mhmm.\n\nChannel 0: growth would be 90%.\n\nChannel 1: Mhmm. Right.\n\nChannel 0: And if you were to go down, you could go down to 60%, 50%,\n\nChannel 1: Mhmm.\n\nChannel 0: 40%. K?\n\nChannel 1: Right.\n\nChannel 0: So if you stay where you've just scored in your current risk level, it\n\nChannel 1: Mhmm.\n\nChannel 0: means that\n\nChannel 1: Mhmm.\n\nChannel 0: your super could go up and down maybe 10 to 15% in a single year, and it will\n\nChannel 1: Mhmm.\n\nChannel 0: average out at around seven or 8%.\n\nChannel 1: Okay.\n\nChannel 0: So what I'm saying there is it's balancing growth with the risk.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: If we try and get you a higher return, you could see your suit let's say I put you in growth or high growth. It could go down to a 190,000 next year if the stock market crashed.\n\nChannel 1: Oh, gosh. Yeah.\n\nChannel 0: That sounds like it'd be bridged too far, I think, to try and get\n\nChannel 1: No.\n\nChannel 0: growth.\n\nChannel 1: No. No. You're right. Yep. I\n\nChannel 0: K?\n\nChannel 1: certainly don't want that to happen.\n\nChannel 0: So what if I can try and keep you at a similar risk level and\n\nChannel 1: Yes.\n\nChannel 0: just try and get some slightly higher returns by the options that we pick?\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: Would\n\nChannel 1: Yeah.\n\nChannel 0: that\n\nChannel 1: That\n\nChannel 0: be\n\nChannel 1: sounds\n\nChannel 0: okay?\n\nChannel 1: good. Yep.\n\nChannel 0: K?\n\nChannel 1: Absolutely.\n\nChannel 0: Now like I said before, with that active management, there's gonna be a little bit extra in cost that I have\n\nChannel 1: Uh-huh.\n\nChannel 0: to balance as well because, obviously,\n\nChannel 1: Yes.\n\nChannel 0: we charge fees to look after people super.\n\nChannel 1: Of course.\n\nChannel 0: The options themselves have a cost. So I'm\n\nChannel 1: Mhmm.\n\nChannel 0: gonna factor that into the projections just to make sure I can try and leave you in a better position.\n\nChannel 1: Mhmm. Perfect. Thank you.\n\nChannel 0: Okay?\n\nChannel 1: Yes.\n\nChannel 0: So that\n\nChannel 1: Mhmm.\n\nChannel 0: gives me a really good idea with what to do, and\n\nChannel 1: Mhmm.\n\nChannel 0: I will hunt around for you. The only warning I've got is that you may need to keep that second account open for another year or two.\n\nChannel 1: Okay. Alright.\n\nChannel 0: That's just for the insurances, Trish.\n\nChannel 1: Mhmm.\n\nChannel 0: Cool. Again, I'll put all of this in a plan for you, but,\n\nChannel 1: Sure. Sure.\n\nChannel 0: basically, what I'm gonna cover is I'm gonna try and get a little bit of life insurance.\n\nChannel 1: Mhmm.\n\nChannel 0: We'll rebalance your investments in the super and shift around where they should be.\n\nChannel 1: Mhmm.\n\nChannel 0: We'll put in place\n\nChannel 1: Yes.\n\nChannel 0: the will, the power of attorney, the beneficiaries,\n\nChannel 1: Mhmm.\n\nChannel 0: build up your savings, and then see if we can get you into a house or a townhouse once the\n\nChannel 1: Uh-huh.\n\nChannel 0: settlement's over.\n\nChannel 1: Yeah.\n\nChannel 0: K. How's\n\nChannel 1: Perfect.\n\nChannel 0: that sounding so far?\n\nChannel 1: Sounds like a dream.\n\nChannel 0: Okay. One step at a time. We go through this this\n\nChannel 1: Of\n\nChannel 0: month,\n\nChannel 1: course.\n\nChannel 0: and then we see\n\nChannel 1: Yes.\n\nChannel 0: what we can get to in five years' time.\n\nChannel 1: Yes. Absolutely.\n\nChannel 0: Perfect. So from here, I pretty much have all the information that I need for the team to do\n\nChannel 1: Mhmm.\n\nChannel 0: the research and put a plan\n\nChannel 1: Mhmm.\n\nChannel 0: together for you Because I'll also include that transition to retirement so you can access a bit of your super if you need\n\nChannel 1: Sure.\n\nChannel 0: to. And\n\nChannel 1: Mhmm.\n\nChannel 0: if you don't need to, we'll just use that to build it up a bit quicker for you.\n\nChannel 1: Sure. Sure.\n\nChannel 0: Okay? Alright.\n\nChannel 1: Okay.\n\nChannel 0: So the last thing I want to check with you, Trish, because I have thrown a lot of information at you so far, is do\n\nChannel 1: Mhmm.\n\nChannel 0: you have any questions at the moment for me?\n\nChannel 1: No. No. No. No. The only thing that I was wanting to talk about was I didn't realize I didn't have beneficiaries, and I do need to update my bill and also\n\nChannel 0: Yes.\n\nChannel 1: your advice on how much super I should contribute. So I've got a if I'm gonna keep both, I'll need to contact our payroll department and get them to take out $100 of whatnot from my pay one out for the current one that I have.\n\nChannel 0: Correct. But don't do that just yet.\n\nChannel 1: No.\n\nChannel 0: What I'm going to do is in that plan, I may even\n\nChannel 1: Mhmm.\n\nChannel 0: that recontribution I was talking about,\n\nChannel 1: Mhmm.\n\nChannel 0: we may\n\nChannel 1: Mhmm.\n\nChannel 0: be able to pull out a 100 and put in 200, and you'd still be kind of better off in\n\nChannel 1: Okay.\n\nChannel 0: the\n\nChannel 1: Yep.\n\nChannel 0: end.\n\nChannel 1: Alright. So I'll\n\nChannel 0: So let\n\nChannel 1: leave\n\nChannel 0: me work\n\nChannel 1: everything\n\nChannel 0: out\n\nChannel 1: as\n\nChannel 0: the\n\nChannel 1: it\n\nChannel 0: numbers\n\nChannel 1: is for\n\nChannel 0: for\n\nChannel 1: now.\n\nChannel 0: you.\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah.\n\nChannel 1: Perfect.\n\nChannel 0: K. Outside of that, is\n\nChannel 1: Mhmm.\n\nChannel 0: there anything that you're really excited about or anything that you're worried about based on what we've\n\nChannel 1: No. I'm I'm I'm happy that I'm getting it sorted. And\n\nChannel 0: Yep.\n\nChannel 1: like I said to you, I've got five things going at the same time. So this is\n\nChannel 0: Yes.\n\nChannel 1: just one thing that I can relax and think, but at least that's been taken care of.\n\nChannel 0: Yep.\n\nChannel 1: And I'll have to get on to, yeah, updating the putting in my sons as beneficiaries and and doing my will because she just didn't know what's gonna happen tomorrow. So I need to be on top of that as well.\n\nChannel 0: Yeah. Absolutely. Would you be comfortable with us looking at some alternative super funds in our research similar to what we did with Steven?\n\nChannel 1: Absolutely. Absolutely. Yes. For sure.\n\nChannel 0: K? Only reason why I mentioned it is because in order to try and get you a better outcome, we may need\n\nChannel 1: Uh-huh.\n\nChannel 0: to shop around. And\n\nChannel 1: Yes.\n\nChannel 0: because you're above 200,000, you can essentially\n\nChannel 1: Uh-huh.\n\nChannel 0: afford to get the better funds now that you couldn't when you had 50,000.\n\nChannel 1: Okay. Gotcha.\n\nChannel 0: K. So\n\nChannel 1: So\n\nChannel 0: I will do\n\nChannel 1: how would\n\nChannel 0: some\n\nChannel 1: you get\n\nChannel 0: comparisons.\n\nChannel 1: my beneficiary details? Will you get are you gonna email me some paperwork?\n\nChannel 0: So what we do first is we're always we always have to put a plan together, statement\n\nChannel 1: Mhmm.\n\nChannel 0: of advice.\n\nChannel 1: Mhmm.\n\nChannel 0: Once you're comfortable with that plan, we'll do all the documentation to sort it out.\n\nChannel 1: Oh, okay.\n\nChannel 0: Beneficiaries, we do need them to get witnessed with whichever\n\nChannel 1: Mhmm.\n\nChannel 0: super funds we're using because\n\nChannel 1: Mhmm.\n\nChannel 0: it's like a legal document, but\n\nChannel 1: Of\n\nChannel 0: we'll prefill\n\nChannel 1: course.\n\nChannel 0: it all for you. We'll put it\n\nChannel 1: Yeah.\n\nChannel 0: all in a pack, and we'll get it\n\nChannel 1: Mhmm.\n\nChannel 0: organized. And\n\nChannel 1: Mhmm.\n\nChannel 0: then we can put it all in place for you.\n\nChannel 1: Yep. Perfect.\n\nChannel 0: Cool.\n\nChannel 1: Perfect.\n\nChannel 0: Trish, when it comes to the life insurance, I will do some quotes, like I said, to see who will give you the best deal for\n\nChannel 1: Mhmm.\n\nChannel 0: that life insurance and try and keep\n\nChannel 1: Mhmm.\n\nChannel 0: it affordable for you.\n\nChannel 1: Yes.\n\nChannel 0: The only concern I've got is that because of the incident that you had with the car, they're\n\nChannel 1: Mhmm.\n\nChannel 0: going want to get some, like, doctor's reports and so on.\n\nChannel 1: Mhmm.\n\nChannel 0: Now one thing that we can do is something called a pre assessment where we\n\nChannel 1: Mhmm.\n\nChannel 0: ask you those questions, and then\n\nChannel 1: Yes.\n\nChannel 0: we can anonymously check with the insurers who's going to give you a worse outcome or better outcome. Now it does take around about twenty\n\nChannel 1: Mhmm.\n\nChannel 0: five minutes to go through those questions. Do\n\nChannel 1: Mhmm.\n\nChannel 0: you have time this afternoon, or would you like me to schedule in to go through those?\n\nChannel 1: I would like to reschedule. I just need to eat, and I need to\n\nChannel 0: That's very important. Absolutely.\n\nChannel 1: because I I haven't eaten today. I've\n\nChannel 0: Yeah.\n\nChannel 1: just been stressing going over things. Yeah. I would rather put it yeah. I would rather put it off. I just need to eat and have a chef.\n\nIt's so hot. My god. I can't\n\nChannel 0: I\n\nChannel 1: seem\n\nChannel 0: know.\n\nChannel 1: to\n\nChannel 0: And we've\n\nChannel 1: it's just\n\nChannel 0: already\n\nChannel 1: a\n\nChannel 0: been\n\nChannel 1: community.\n\nChannel 0: on the phone for almost an hour, so I'd\n\nChannel 1: It's\n\nChannel 0: wanna\n\nChannel 1: just\n\nChannel 0: make sure\n\nChannel 1: yeah.\n\nChannel 0: you're in the right frame of mind for that too.\n\nChannel 1: At the moment, I'm not. I'm just starting to sleep well last night, and I just\n\nChannel 0: Yep.\n\nChannel 1: it's just so hot, and I\n\nChannel 0: That's\n\nChannel 1: need to\n\nChannel 0: totally\n\nChannel 1: eat.\n\nChannel 0: fine. Like I said, I've got everything that I need to go do the research and start putting\n\nChannel 1: Mhmm.\n\nChannel 0: a plan together. I just\n\nChannel 1: Yes.\n\nChannel 0: wanted to check with you when would be a good time. Do you wanna wait till next Monday? Do you want to try and do a small chat through this week?\n\nChannel 1: Yeah. Well, anytime between twelve to one because that's I mean, we have lunch between twelve and 12:30, but I don't have clients until 01:00. So\n\nChannel 0: Yeah.\n\nChannel 1: I'd be able to because I think leaving in a fortnight is probably a bit late, isn't it, for my next radio?\n\nChannel 0: Yeah. Yep. Absolutely.\n\nChannel 1: Yeah.\n\nChannel 0: So I just\n\nChannel 1: So\n\nChannel 0: wanted to\n\nChannel 1: anytime.\n\nChannel 0: be careful, though, because it is, like, obviously, sensitive questions. So I just wanna make sure you're in a private space where you're comfortable.\n\nChannel 1: Yes. Yes. There is a a private conference room that we have that I can go into.\n\nChannel 0: Perfect. Would I\n\nChannel 1: So\n\nChannel 0: schedule that in\n\nChannel 1: yeah.\n\nChannel 0: for, like, tomorrow or a bit later in the week? What would suit you?\n\nChannel 1: Probably Wednesday then. I think Steve's in on we can do Wednesday because Steve's in on Wednesday. He can always cover for me.\n\nChannel 0: Okay. So I'll do 12:30 your time on Wednesday.\n\nChannel 1: Mhmm.\n\nChannel 0: That\n\nChannel 1: Yeah.\n\nChannel 0: sound okay?\n\nChannel 1: Yes. Perfect.\n\nChannel 0: Yep. And then for your next ADO, we\n\nChannel 1: Mhmm.\n\nChannel 0: will kind of line up for going through the plan together.\n\nChannel 1: Perfect.\n\nChannel 0: That way, it's a bit more calm. You've got a bit more time\n\nChannel 1: Sure.\n\nChannel 0: to read through it with me.\n\nChannel 1: Sure. Perfect.\n\nChannel 0: Yep. Cool. So I\n\nChannel 1: That\n\nChannel 0: got\n\nChannel 1: sounds\n\nChannel 0: Wednesday,\n\nChannel 1: good.\n\nChannel 0: 12:30 New South Wales time. Now, again, that's just gonna be some health and occupational questions.\n\nChannel 1: Mhmm.\n\nChannel 0: The team's\n\nChannel 1: Yes.\n\nChannel 0: pretty good at going through it. It'll likely be Jordan if she's available too. So\n\nChannel 1: Sure.\n\nChannel 0: that way you can go through that with her. Again,\n\nChannel 1: Yes. That's fine.\n\nChannel 0: we're just gonna make sure that we can do the best by you and\n\nChannel 1: Mhmm.\n\nChannel 0: talk to the insurers anonymously. We'd rather just\n\nChannel 1: Mhmm.\n\nChannel 0: ask you those questions now\n\nChannel 1: Mhmm.\n\nChannel 0: and rather than it being, you know, some letter from the insurer.\n\nChannel 1: Yeah. Of course.\n\nChannel 0: Cool.\n\nChannel 1: No.\n\nChannel 0: And\n\nChannel 1: It sounds\n\nChannel 0: then\n\nChannel 1: good. Sounds\n\nChannel 0: in\n\nChannel 1: good.\n\nChannel 0: one fortnight, we'll go through the plan together.\n\nChannel 1: Mhmm.\n\nChannel 0: Alright. On that next call, when Jordan goes through those questions, I'll probably get her to just book that in for that following Monday as well.\n\nChannel 1: Okay.\n\nChannel 0: Sorry.\n\nChannel 1: Perfect.\n\nChannel 0: The week after that. Yep.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Alright. Trish, any questions for me at this point?\n\nChannel 1: No. No. You've answered a lot. It's been good, actually. I really appreciate that.\n\nIt's been no. I I feel a little bit my burden's lightened a bit.\n\nChannel 0: No worries. No worries. Well, again, we need to make sure that we can actually do right by you and put you in a better position. So I'll go\n\nChannel 1: Sure.\n\nChannel 0: do my research and see if can I can do that for you?\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: At the same time, we'll make sure that we touch base and go through your options together. We're not trying to solve everything today.\n\nChannel 1: Sure.\n\nChannel 0: I just\n\nChannel 1: No.\n\nChannel 0: wanted to gauge some options for you, and now I think I have a pretty good idea.\n\nChannel 1: Mhmm. Perfect.\n\nChannel 0: Cool. I will leave you to it. Thank you so much for your time.\n\nChannel 1: Thank you. Thank you. Yes. I do feel I do I do feel better.\n\nChannel 0: That's awesome, Trish. We will talk to you Wednesday afternoon.\n\nChannel 1: Mhmm. Perfect. Thanks again. Thank you.\n\nChannel 0: No worries. See you later.\n\nChannel 1: Have a good afternoon. Bye bye.\n\nChannel 0: You too. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Trish.","start":1.8399999,"end":2.8,"sentiment":"positive","sentiment_score":0.35976629455884296},{"text":"It's Tommy here from Oakview Financial.","start":2.8,"end":4.56,"sentiment":"neutral","sentiment_score":0.2441030666232109},{"text":"How are you doing?","start":4.56,"end":5.46,"sentiment":"neutral","sentiment_score":0.2587614133954048}],"sentiment":"neutral","sentiment_score":0.27530484130749333,"channel":0,"num_words":13,"start":1.8399999,"end":5.46},{"sentences":[{"text":"Hi, Tommy.","start":5.04,"end":6.08,"sentiment":"positive","sentiment_score":0.41200608015060425},{"text":"I'm very well.","start":6.08,"end":6.8799996,"sentiment":"positive","sentiment_score":0.6589549779891968},{"text":"Thank you.","start":6.8799996,"end":7.44,"sentiment":"positive","sentiment_score":0.7050988972187042},{"text":"I beg your pardon.","start":7.44,"end":8.4,"sentiment":"neutral","sentiment_score":0.1199453758308664},{"text":"I I didn't get a a missed call.","start":8.4,"end":10.639999,"sentiment":"neutral","sentiment_score":-0.12450126931071281}],"sentiment":"neutral","sentiment_score":0.19446559144968265,"channel":1,"num_words":19,"start":5.04,"end":10.639999},{"sentences":[{"text":"I just got a message saying that you tried","start":10.639999,"end":12.4,"sentiment":"neutral","sentiment_score":-0.07075519404477543}],"sentiment":"neutral","sentiment_score":-0.07075519404477543,"channel":1,"num_words":9,"start":10.639999,"end":12.4},{"sentences":[{"text":"Yeah.","start":12.175,"end":12.675,"sentiment":"neutral","sentiment_score":-0.05564393103122711}],"sentiment":"neutral","sentiment_score":-0.05564393103122711,"channel":0,"num_words":1,"start":12.175,"end":12.675},{"sentences":[{"text":"calling me, and I thought, oh, so I'm calling back.","start":12.4,"end":15.36,"sentiment":"neutral","sentiment_score":-0.0840172853320837},{"text":"But, yeah, I don't know if it's an area signal or something, but I didn't get up and waiting by the phone.","start":15.36,"end":21.035,"sentiment":"neutral","sentiment_score":-0.15148335322737694},{"text":"So","start":21.035,"end":21.535,"sentiment":"neutral","sentiment_score":-0.17190442979335785}],"sentiment":"neutral","sentiment_score":-0.13165791073080266,"channel":1,"num_words":33,"start":12.4,"end":21.535},{"sentences":[{"text":"It was very strange.","start":21.535,"end":22.815,"sentiment":"negative","sentiment_score":-0.4145263060927391},{"text":"I was a bit confused because the moment I dialed it, it just came up with a man's voice saying, I'll see if this person's available.","start":22.815,"end":28.900002,"sentiment":"neutral","sentiment_score":-0.24076542344230872},{"text":"And it went silent for, like, fifteen","start":29.04,"end":30.720001,"sentiment":"neutral","sentiment_score":-0.22149303129741124}],"sentiment":"neutral","sentiment_score":-0.2559042554852125,"channel":0,"num_words":37,"start":21.535,"end":30.720001},{"sentences":[{"text":"Oh,","start":30.634998,"end":30.875,"sentiment":"neutral","sentiment_score":-0.17763856053352356}],"sentiment":"neutral","sentiment_score":-0.17763856053352356,"channel":1,"num_words":1,"start":30.634998,"end":30.875},{"sentences":[{"text":"seconds","start":30.720001,"end":31.04,"sentiment":"neutral","sentiment_score":-0.19811926782131195}],"sentiment":"neutral","sentiment_score":-0.19811926782131195,"channel":0,"num_words":1,"start":30.720001,"end":31.04},{"sentences":[{"text":"that's","start":30.875,"end":31.29,"sentiment":"neutral","sentiment_score":-0.22083549201488495}],"sentiment":"neutral","sentiment_score":-0.22083549201488495,"channel":1,"num_words":1,"start":30.875,"end":31.29},{"sentences":[{"text":"and said, they're not available.","start":31.04,"end":32.58,"sentiment":"neutral","sentiment_score":-0.2307264655828476},{"text":"Can you leave a message?","start":32.72,"end":33.6,"sentiment":"neutral","sentiment_score":-0.13746145069599153},{"text":"And then hung up, and I was like, what","start":33.6,"end":35.2,"sentiment":"neutral","sentiment_score":-0.21087519576152167}],"sentiment":"neutral","sentiment_score":-0.19677980753936267,"channel":0,"num_words":19,"start":31.04,"end":35.2},{"sentences":[{"text":"no.","start":34.97,"end":35.47,"sentiment":"neutral","sentiment_score":-0.23883044719696045}],"sentiment":"neutral","sentiment_score":-0.23883044719696045,"channel":1,"num_words":1,"start":34.97,"end":35.47},{"sentences":[{"text":"in the world is that?","start":35.2,"end":36.42,"sentiment":"neutral","sentiment_score":-0.2335157185792923}],"sentiment":"neutral","sentiment_score":-0.2335157185792923,"channel":0,"num_words":5,"start":35.2,"end":36.42},{"sentences":[{"text":"No.","start":36.170002,"end":36.49,"sentiment":"neutral","sentiment_score":-0.2105731964111328},{"text":"Because I've got a because I've got a voice mail saying, hi.","start":36.49,"end":38.89,"sentiment":"neutral","sentiment_score":-0.12188668362796307},{"text":"You've called Trish.","start":38.89,"end":39.870003,"sentiment":"neutral","sentiment_score":-0.07992783933877945}],"sentiment":"neutral","sentiment_score":-0.11956230737268925,"channel":1,"num_words":16,"start":36.170002,"end":39.870003},{"sentences":[{"text":"Yeah.","start":40.895,"end":41.395,"sentiment":"neutral","sentiment_score":-0.0783720463514328}],"sentiment":"neutral","sentiment_score":-0.0783720463514328,"channel":0,"num_words":1,"start":40.895,"end":41.395},{"sentences":[{"text":"So unless I I don't I don't I don't know.","start":41.050003,"end":43.29,"sentiment":"neutral","sentiment_score":-0.14839619547128677},{"text":"I don't know.","start":43.29,"end":43.690002,"sentiment":"neutral","sentiment_score":-0.14882510900497437},{"text":"But when I got the ding message, and I thought, I've been sitting by the phone waiting.","start":43.690002,"end":48.065,"sentiment":"neutral","sentiment_score":-0.1428203416221282},{"text":"But anyway, that that's really odd because I don't have a a man's voice as a, like, a voice mail message.","start":48.765,"end":55.585,"sentiment":"neutral","sentiment_score":-0.25764926913238706}],"sentiment":"neutral","sentiment_score":-0.19154936747223722,"channel":1,"num_words":51,"start":41.050003,"end":55.585},{"sentences":[{"text":"Yeah.","start":55.149998,"end":55.55,"sentiment":"neutral","sentiment_score":-0.14897434413433075},{"text":"It was like an automated service.","start":55.55,"end":57.149998,"sentiment":"neutral","sentiment_score":-0.1576691816250483},{"text":"I was like, is this a work or something?","start":57.149998,"end":58.989998,"sentiment":"neutral","sentiment_score":-0.11971253570583132},{"text":"It must be","start":58.989998,"end":59.89,"sentiment":"neutral","sentiment_score":-0.0770825520157814}],"sentiment":"neutral","sentiment_score":-0.12650789006760246,"channel":0,"num_words":19,"start":55.149998,"end":59.89},{"sentences":[{"text":"That's really","start":59.88,"end":60.6,"sentiment":"neutral","sentiment_score":-0.21977576613426208}],"sentiment":"neutral","sentiment_score":-0.21977576613426208,"channel":1,"num_words":2,"start":59.88,"end":60.6},{"sentences":[{"text":"quite fancy.","start":60.269997,"end":61.089996,"sentiment":"neutral","sentiment_score":-0.21323968470096588}],"sentiment":"neutral","sentiment_score":-0.21323968470096588,"channel":0,"num_words":2,"start":60.269997,"end":61.089996},{"sentences":[{"text":"weird.","start":60.6,"end":61.1,"sentiment":"neutral","sentiment_score":-0.18813760578632355},{"text":"Yeah.","start":61.64,"end":61.96,"sentiment":"neutral","sentiment_score":-0.06705553084611893},{"text":"Because I didn't think I had that service.","start":61.96,"end":63.64,"sentiment":"neutral","sentiment_score":-0.12809031270444393},{"text":"I don't think I have.","start":63.64,"end":64.94,"sentiment":"neutral","sentiment_score":-0.14687444269657135}],"sentiment":"neutral","sentiment_score":-0.13428585678339006,"channel":1,"num_words":15,"start":60.6,"end":64.94},{"sentences":[{"text":"But that's","start":65.365,"end":65.845,"sentiment":"neutral","sentiment_score":-0.07875170186161995}],"sentiment":"neutral","sentiment_score":-0.07875170186161995,"channel":0,"num_words":2,"start":65.365,"end":65.845},{"sentences":[{"text":"Anyway","start":65.56,"end":66.06,"sentiment":"neutral","sentiment_score":-0.02257053554058075}],"sentiment":"neutral","sentiment_score":-0.02257053554058075,"channel":1,"num_words":1,"start":65.56,"end":66.06},{"sentences":[{"text":"the beauty of the system, though.","start":65.845,"end":67.285,"sentiment":"neutral","sentiment_score":0.19743866473436356},{"text":"We can text and we can play phone tag, and","start":67.285,"end":69.285,"sentiment":"neutral","sentiment_score":0.09966835677623749}],"sentiment":"neutral","sentiment_score":0.13633222226053476,"channel":0,"num_words":16,"start":65.845,"end":69.285},{"sentences":[{"text":"oh,","start":69.16,"end":69.48,"sentiment":"neutral","sentiment_score":0.012637924402952194}],"sentiment":"neutral","sentiment_score":0.012637924402952194,"channel":1,"num_words":1,"start":69.16,"end":69.48},{"sentences":[{"text":"we get","start":69.285,"end":69.685,"sentiment":"neutral","sentiment_score":0.019973162561655045}],"sentiment":"neutral","sentiment_score":0.019973162561655045,"channel":0,"num_words":2,"start":69.285,"end":69.685},{"sentences":[{"text":"I","start":69.48,"end":69.72,"sentiment":"neutral","sentiment_score":-0.03339150547981262}],"sentiment":"neutral","sentiment_score":-0.03339150547981262,"channel":1,"num_words":1,"start":69.48,"end":69.72},{"sentences":[{"text":"each","start":69.685,"end":69.845,"sentiment":"neutral","sentiment_score":-0.01723329722881317}],"sentiment":"neutral","sentiment_score":-0.01723329722881317,"channel":0,"num_words":1,"start":69.685,"end":69.845},{"sentences":[{"text":"know.","start":69.72,"end":70.22,"sentiment":"neutral","sentiment_score":-0.024984871968626976}],"sentiment":"neutral","sentiment_score":-0.024984871968626976,"channel":1,"num_words":1,"start":69.72,"end":70.22},{"sentences":[{"text":"other eventually.","start":69.845,"end":70.665,"sentiment":"neutral","sentiment_score":-0.035995613783597946}],"sentiment":"neutral","sentiment_score":-0.035995613783597946,"channel":0,"num_words":2,"start":69.845,"end":70.665},{"sentences":[{"text":"I know.","start":71.08,"end":71.82,"sentiment":"neutral","sentiment_score":-0.01616567000746727},{"text":"I know.","start":71.88,"end":72.62,"sentiment":"neutral","sentiment_score":0.03162110783159733}],"sentiment":"neutral","sentiment_score":0.007727718912065029,"channel":1,"num_words":4,"start":71.08,"end":72.62},{"sentences":[{"text":"Awesome.","start":73.365,"end":73.845,"sentiment":"positive","sentiment_score":0.3820326924324035},{"text":"How are you going for time today?","start":73.845,"end":75.785,"sentiment":"neutral","sentiment_score":0.2500482329300472}],"sentiment":"neutral","sentiment_score":0.2665462903678417,"channel":0,"num_words":8,"start":73.365,"end":75.785},{"sentences":[{"text":"It's my ADO today, so it's good.","start":77.445,"end":79.285,"sentiment":"neutral","sentiment_score":0.3060216967548643},{"text":"I'm","start":79.285,"end":79.525,"sentiment":"positive","sentiment_score":0.39366063475608826}],"sentiment":"neutral","sentiment_score":0.3169765640050173,"channel":1,"num_words":8,"start":77.445,"end":79.525},{"sentences":[{"text":"Perfect.","start":79.4,"end":79.9,"sentiment":"positive","sentiment_score":0.3954469859600067}],"sentiment":"positive","sentiment_score":0.3954469859600067,"channel":0,"num_words":1,"start":79.4,"end":79.9},{"sentences":[{"text":"I'm juggling a lot of issues at the moment, going through separation and going through solicitors.","start":79.525,"end":83.865,"sentiment":"neutral","sentiment_score":-0.1401126873679459}],"sentiment":"neutral","sentiment_score":-0.1401126873679459,"channel":1,"num_words":16,"start":79.525,"end":83.865},{"sentences":[{"text":"I can 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my son Chris will be into it.","start":1016.745,"end":1019.005,"sentiment":"neutral","sentiment_score":0.3131511341780424},{"text":"My other son Jonathan, he's a single dad and he has a really good wage and he's in the process of making his own plans to, you know, get some you know, to to purchase.","start":1019.225,"end":1030.25,"sentiment":"neutral","sentiment_score":0.27062161096504755},{"text":"So I thought if I got a little townhouse, like a bit three bedroom, put it down as a down payment, my son, Chris, says I can contribute 400 a week.","start":1030.87,"end":1040.25,"sentiment":"neutral","sentiment_score":0.23657469307222673}],"sentiment":"neutral","sentiment_score":0.26095649922216263,"channel":1,"num_words":74,"start":1016.745,"end":1040.25},{"sentences":[{"text":"Okay.","start":1040.7999,"end":1041.2999,"sentiment":"neutral","sentiment_score":0.1411239206790924}],"sentiment":"neutral","sentiment_score":0.1411239206790924,"channel":0,"num_words":1,"start":1040.7999,"end":1041.2999},{"sentences":[{"text":"And I thought, well, that's gonna help me with the payments with the repayments.","start":1040.925,"end":1043.905,"sentiment":"neutral","sentiment_score":0.20523237543446676},{"text":"But, yeah, at this stage, I would have to, yeah, I would have to look at my future and invest it in the 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sorry.","start":1062.86,"end":1067.74,"sentiment":"neutral","sentiment_score":0.009300497884396464},{"text":"800,000 and and yeah.","start":1067.74,"end":1071.045,"sentiment":"neutral","sentiment_score":0.005818604025989771},{"text":"But I think around 800,000.","start":1071.045,"end":1073.225,"sentiment":"neutral","sentiment_score":0.0017803266644477844}],"sentiment":"neutral","sentiment_score":0.006846763049474075,"channel":1,"num_words":21,"start":1062.86,"end":1073.225},{"sentences":[{"text":"Yep.","start":1073.6849,"end":1074.005,"sentiment":"neutral","sentiment_score":0.0312358345836401},{"text":"Okay.","start":1074.005,"end":1074.405,"sentiment":"neutral","sentiment_score":0.025117136538028717},{"text":"800,000 for a property.","start":1074.405,"end":1077.065,"sentiment":"neutral","sentiment_score":0.008119679056107998},{"text":"So what if we did just property settlements might take a little bit of 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with you.","start":1193.375,"end":1194.89,"sentiment":"neutral","sentiment_score":-0.21455957293510436},{"text":"$5,000 worth of total disability cover, do you value having that?","start":1195.1901,"end":1199.85,"sentiment":"neutral","sentiment_score":-0.1729741800915111}],"sentiment":"neutral","sentiment_score":-0.185969615355134,"channel":0,"num_words":16,"start":1193.375,"end":1199.85},{"sentences":[{"text":"Mhmm.","start":1200.16,"end":1200.66,"sentiment":"neutral","sentiment_score":-0.04415084794163704}],"sentiment":"neutral","sentiment_score":-0.04415084794163704,"channel":1,"num_words":1,"start":1200.16,"end":1200.66},{"sentences":[{"text":"Is that something that you're like, well, I wanna make sure I've got this insurance kept in place even if it's 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I'm gonna go through a couple that we're missing at the moment.","start":2079.28,"end":2083.22,"sentiment":"neutral","sentiment_score":0.07071434821073826},{"text":"If I was to ask you how you would rate yourself","start":2083.92,"end":2087.14,"sentiment":"neutral","sentiment_score":0.07812333648855035}],"sentiment":"neutral","sentiment_score":0.07992799431085587,"channel":0,"num_words":25,"start":2078.72,"end":2087.14},{"sentences":[{"text":"Mhmm.","start":2087.82,"end":2088.32,"sentiment":"neutral","sentiment_score":0.023084016516804695}],"sentiment":"neutral","sentiment_score":0.023084016516804695,"channel":1,"num_words":1,"start":2087.82,"end":2088.32},{"sentences":[{"text":"in terms of willingness to take on risk to get a return for your super on a scale of five, one being extremely cautious and risk averse, and five being I wanna go for as much as 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options for you, and now I think I have a pretty good idea.","start":3152.695,"end":3156.475,"sentiment":"neutral","sentiment_score":0.03417343766812016}],"sentiment":"neutral","sentiment_score":0.03417343766812016,"channel":0,"num_words":17,"start":3152.695,"end":3156.475},{"sentences":[{"text":"Mhmm.","start":3156.835,"end":3157.335,"sentiment":"neutral","sentiment_score":0.08682303130626678},{"text":"Perfect.","start":3157.395,"end":3157.895,"sentiment":"positive","sentiment_score":0.3881992697715759}],"sentiment":"neutral","sentiment_score":0.23751115053892136,"channel":1,"num_words":2,"start":3156.835,"end":3157.895},{"sentences":[{"text":"Cool.","start":3158.76,"end":3159.24,"sentiment":"positive","sentiment_score":0.35948318243026733},{"text":"I will leave you to it.","start":3159.24,"end":3160.36,"sentiment":"positive","sentiment_score":0.35024669269720715},{"text":"Thank you so much for your 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from Oakview Financial discuss financial goals and risk profiles with customers, emphasizing the importance of property settlement and the need for a risk profile questionnaire. They also discuss anxiety and upcoming appointments with psychiatrists, as well as the importance of consolidating superanniances to reduce monthly payments and investing in retirement plans. The speakers stress the importance of staying true to retirement plans and balancing growth and risk in investment decisions. They also discuss the process of updating plans and updating risk levels for customers, as well as the need for witnessed beneficiaries and a pre assessment process for life insurance. The speakers emphasize the importance of staying true to retirement plans and balancing growth and risk in investment decisions."},"intents":{"segments":[{"text":"So he recommended me to you, and he goes, give him a call, make an appointment, get your life organized. You need to think of yourself now. 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Sure.","start_word":564,"end_word":594,"intents":[{"intent":"Evaluate risks","confidence_score":0.006733322}]},{"text":"And then just a few questions from the details that you provided to Jordan.","start_word":595,"end_word":608,"intents":[{"intent":"Request questions","confidence_score":0.0023322755}]},{"text":"So thank you very Mhmm. much for going through that with her. No.","start_word":609,"end_word":621,"intents":[{"intent":"Express gratitude","confidence_score":0.037675064},{"intent":"Express gratitude","confidence_score":0.37252954}]},{"text":"just a quick kind of recap on from our first conversation. That's Mhmm.","start_word":742,"end_word":754,"intents":[{"intent":"Resume conversation","confidence_score":0.027727716}]},{"text":"Do you think it'll end up to a point where it's just do you have any indication of what might happen with the property side of things?","start_word":1001,"end_word":1027,"intents":[{"intent":"Discuss property rights","confidence_score":0.09957034}]},{"text":"And as I'm driving home, I had this chronic like, it was everything like, it my whole body went numb. My vision went cloudy, and I side swept the car. And I pulled in the driveway, and then I was sick. 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So the only issue that you've got is you've got the insurances attached to Australian Super, but the mhmm. bulk of your funds into Australian Retirement Trust.","start_word":3621,"end_word":3683,"intents":[{"intent":"Contact australian retirement trust","confidence_score":0.20824924}]},{"text":"So the only issue that you've got is you've got the insurances attached to Australian Super, but the mhmm. bulk of your funds into Australian Retirement Trust. Mhmm.","start_word":3657,"end_word":3684,"intents":[{"intent":"Manage funds","confidence_score":0.0022068804}]},{"text":"Now you did mention that you kind of want a bit of life insurance, but you've got a tiny bit of life TBD and income protection attached, and you're at a positional age where you can't really get a replacement policy. So if Okay.","start_word":3686,"end_word":3729,"intents":[{"intent":"Maintain life insurance coverage","confidence_score":0.010567121}]},{"text":"They've slowly been trimming it down over the years. So which one do you think I should stick with?","start_word":3833,"end_word":3851,"intents":[{"intent":"Compare insurance options","confidence_score":0.1305123}]},{"text":"Well, I I I need your advice here because when it comes to stuff like that, I have no idea. So I Yep. just want what your recommendations are. Perfect.","start_word":4342,"end_word":4371,"intents":[{"intent":"Request advice","confidence_score":0.09893649}]},{"text":"Because he built the house when he was 20, so he's at the house for thirty odd years. He had been divorced for seven years when I moved in, but it's been painted throughout. And like I said, the property's value is considered for the new en suite, a new kitchen, and painted inside, new gutterings, new roofing. But Everything.","start_word":4875,"end_word":4934,"intents":[{"intent":"Gather property information","confidence_score":0.00080336427}]},{"text":"And, also, they need to get evidence of how much I've contributed. So that's down the track. 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I mean, the thought of the thought of retirement really scares the pants off of me. I mean, before Okay.","start_word":5595,"end_word":5644,"intents":[{"intent":"Promote and support retirement goals","confidence_score":0.000009757384}]},{"text":"I want to just ask you a few questions which will gauge what we do with the investment options, Mhmm. and then Mhmm.","start_word":6210,"end_word":6232,"intents":[{"intent":"Evaluate financial options","confidence_score":0.004146658}]},{"text":"So if we choose between what we call passive and active investing, passive is very low fee, and active is a bit more expensive, but you pay more to try and get a better return.","start_word":6311,"end_word":6345,"intents":[{"intent":"Evaluate investment options","confidence_score":0.22679906}]},{"text":"So I'm just gauging there kind of where your limits lie in terms of risk.","start_word":7036,"end_word":7050,"intents":[{"intent":"Assess risk levels","confidence_score":0.034040295}]},{"text":"Have you ever had any situations where you did look at the super and during COVID, the GFC and so on notice it going up and down, or have you been kind of it's out of sight, out No.","start_word":7390,"end_word":7428,"intents":[{"intent":"Ask about covid/gfc situation","confidence_score":0.0014918431}]},{"text":"Do you want any more frequent contact than that? Do you want to be able to look on and log in and check it every day, or would you rather just wait until we have those reviews? No.","start_word":7524,"end_word":7561,"intents":[{"intent":"Offer frequent updates","confidence_score":0.005515276},{"intent":"Inquire about regular visits","confidence_score":0.0004763578},{"intent":"Determine preferred contact method","confidence_score":0.00054981036}]},{"text":"We were talking about borrowing to get a property. And I'm assuming and I don't wanna put the words in your mouth, but borrowing Mhmm. to get that house is probably as Mhmm.","start_word":7617,"end_word":7649,"intents":[{"intent":"Convey interest in house","confidence_score":0.00002206177}]},{"text":"You're not trying to build a property portfolio or borrow to No. invest No. Just just for security, for somewhere where I can live for the and security. Yep. and leave for my kids. Yeah. K. When you do get that house, do you feel like that would make you sort of more comfortable and secure? Oh, absolutely.","start_word":7654,"end_word":7711,"intents":[{"intent":"Ask about security","confidence_score":0.00020520443}]},{"text":"When you do get that house, do you feel like that would make you sort of more comfortable and secure? Oh, absolutely.","start_word":7690,"end_word":7711,"intents":[{"intent":"Express feeling comfortable and secure","confidence_score":0.0012893167}]},{"text":"we need to balance your super growing with being able to produce the income that you need as well.","start_word":7811,"end_word":7829,"intents":[{"intent":"Test balance","confidence_score":0.0016340059}]},{"text":"we need to balance your super growing with being able to produce the income that you need as well. Sure.","start_word":7811,"end_word":7830,"intents":[{"intent":"Balance super growth and income","confidence_score":0.46105722}]},{"text":"So what I'm saying there is it's balancing growth with the risk.","start_word":8117,"end_word":8128,"intents":[{"intent":"Balance growth and risk","confidence_score":0.7608441}]},{"text":"If we try and get you a higher return, you could see your suit let's say I put you in growth or high growth. It could go down to a 190,000 next year if the stock market crashed. Oh, gosh.","start_word":8131,"end_word":8170,"intents":[{"intent":"Maintain high return","confidence_score":0.022468558}]},{"text":"So what if I can try and keep you at a similar risk level and Yes. just try and get some slightly higher returns by the options that we pick?","start_word":8201,"end_word":8230,"intents":[{"intent":"Consider options","confidence_score":0.10415485}]},{"text":"gives me a really good idea with what to do, and Mhmm. I will hunt around for you. The only warning I've got is that you may need to keep that second account open for another year or two. Okay. Alright.","start_word":8321,"end_word":8361,"intents":[{"intent":"Provide wisdom","confidence_score":0.000010485693}]},{"text":"We'll rebalance your investments in the super and shift around where they should be. Mhmm.","start_word":8402,"end_word":8416,"intents":[{"intent":"Rebalance investments","confidence_score":0.04419849}]},{"text":"build up your savings, and then see if we can get you into a house or a townhouse once the Uh-huh. settlement's over. Yeah.","start_word":8432,"end_word":8455,"intents":[{"intent":"Build savings","confidence_score":0.5959361}]},{"text":"So from here, I pretty much have all the information that I need for the team to do Mhmm. the research and put a plan Mhmm. together for you Because I'll also include that transition to retirement so you can access a bit of your super if you need Sure.","start_word":8497,"end_word":8546,"intents":[{"intent":"Maintain a plan","confidence_score":0.00059500255},{"intent":"Retrieve donations and raise funds","confidence_score":7.672454e-10}]},{"text":"So from here, I pretty much have all the information that I need for the team to do Mhmm. the research and put a plan Mhmm. together for you Because I'll also include that transition to retirement so you can access a bit of your super if you need Sure. to.","start_word":8497,"end_word":8547,"intents":[{"intent":"Include transition to retirement","confidence_score":0.1923718}]},{"text":"The only thing that I was wanting to talk about was I didn't realize I didn't have beneficiaries, and I do need to update my bill and also Yes.","start_word":8612,"end_word":8640,"intents":[{"intent":"Update bill and provide super advice","confidence_score":0.0033006214}]},{"text":"So I'll So let leave me work everything out as the it numbers is for for now. you.","start_word":8743,"end_word":8760,"intents":[{"intent":"Work out it numbers","confidence_score":0.12279426}]},{"text":"I'm I'm I'm happy that I'm getting it sorted. And Yep.","start_word":8789,"end_word":8799,"intents":[{"intent":"Sort plan","confidence_score":0.0062070796}]},{"text":"So what we do first is we're always we always have to put a plan together, statement Mhmm. of advice. Mhmm. Once you're comfortable with that plan, we'll do all the documentation to sort it out. Oh, okay.","start_word":8982,"end_word":9019,"intents":[{"intent":"Do paperwork","confidence_score":0.0039362176},{"intent":"Organize documents","confidence_score":0.0010052234}]},{"text":"Trish, when it comes to the life insurance, I will do some quotes, like I said, to see who will give you the best deal for Mhmm. that life insurance and try and keep Mhmm. it affordable for you. Yes.","start_word":9081,"end_word":9120,"intents":[{"intent":"Get quotes","confidence_score":0.3102305}]},{"text":"we can anonymously check with the insurers who's going to give you a worse outcome or better outcome.","start_word":9175,"end_word":9192,"intents":[{"intent":"Review insurance results","confidence_score":0.00014955737}]},{"text":"Would I So schedule that in yeah. for, like, tomorrow or a bit later in the week? What would suit you?","start_word":9511,"end_word":9531,"intents":[{"intent":"Schedule conference call","confidence_score":0.112874016}]},{"text":"On that next call, when Jordan goes through those questions, I'll probably get her to just book that in for that following Monday as well. Okay.","start_word":9737,"end_word":9762,"intents":[{"intent":"Book next meeting","confidence_score":0.0094897505}]},{"text":"wanted to gauge some options for you, and now I think I have a pretty good idea. Mhmm.","start_word":9882,"end_word":9899,"intents":[{"intent":"Assess options","confidence_score":0.09496736}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Trish.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.3556644320487976},{"text":"It's Tommy here from Oakview Financial. How are you doing?","start_word":3,"end_word":12,"sentiment":"neutral","sentiment_score":0.2559126913547516},{"text":"Hi, Tommy. I'm very well. Thank you.","start_word":13,"end_word":19,"sentiment":"positive","sentiment_score":0.5845689177513123},{"text":"I beg your pardon. I I didn't get a a missed call. I just got a message saying that you tried Yeah. calling me, and I thought, oh, so I'm calling back. But, yeah, I don't know if it's an area signal or something, but I didn't get up and waiting by the phone.","start_word":20,"end_word":73,"sentiment":"neutral","sentiment_score":-0.0989486500620842},{"text":"So It was very strange.","start_word":74,"end_word":78,"sentiment":"negative","sentiment_score":-0.37035226821899414},{"text":"I was a bit confused because the moment I dialed it, it just came up with a man's voice saying, I'll see if this person's available. And it went silent for, like, fifteen Oh, seconds that's and said, they're not available. Can you leave a message? And then hung up, and I was like, what no. in the world is that? No. Because I've got a because I've got a voice mail saying, hi. You've called Trish. Yeah. So unless I I don't I don't I don't know. I don't know. But when I got the ding message, and I thought, I've been sitting by the phone waiting. But anyway, that that's really odd because I don't have a a man's voice as a, like, a voice mail message. Yeah. It was like an automated service. I was like, is this a work or something? It must be That's really quite fancy. weird. Yeah. Because I didn't think I had that service. I don't think I have. But that's Anyway the beauty of the system, though. We can text and we can play phone tag, and oh, we get I each know. other eventually. I know. I know.","start_word":79,"end_word":276,"sentiment":"neutral","sentiment_score":-0.14631319046020508},{"text":"Awesome.","start_word":277,"end_word":277,"sentiment":"positive","sentiment_score":0.3820326924324035},{"text":"How are you going for time today? It's my ADO today, so it's good.","start_word":278,"end_word":291,"sentiment":"neutral","sentiment_score":0.2897533178329468},{"text":"I'm Perfect.","start_word":292,"end_word":293,"sentiment":"positive","sentiment_score":0.3943751752376557},{"text":"I'm juggling a lot of issues at the moment, going through separation and going through solicitors. I can imagine. It's just yeah.","start_word":294,"end_word":315,"sentiment":"neutral","sentiment_score":-0.15203218162059784},{"text":"It's just overwhelming.","start_word":316,"end_word":318,"sentiment":"negative","sentiment_score":-0.3925248980522156},{"text":"So I've had a bit of a flat day today, which is good that I had an ADO. Cool. But yeah. So it kind of, like, my mind up the things that I've neglected because you've when you've been with someone fifteen years, just don't think about things. It's just one of those Yeah. things that and I said to Steve, I said, oh, you know, I said, gosh. I haven't done this, and I haven't done that because I'm looking after fifteen years, like and he's like, no. Well, you gotta get onto it now. You should've done this. And I was like, yeah. See this. And I said, Yeah. yeah. I don't know. So he recommended me to you, and he goes, give him a call, make an appointment, get your life organized. You need to think of yourself now. Yeah. And that's one of the things that we're gonna do is just put it into bite sized chunks because we can't Mhmm. build Roam in a day. So we'll No. just take it one step at Of a time. course. And Of course. if we can build that stable base, like I was saying, we've got a few things Mhmm. we can do over the years. Mhmm. So today, the main thing I wanted to talk about is trying to just formulate some very specific goals with you and get a bit of a short, medium, long term direction together. Sure. Sure. Besides that, we're gonna go through a brief risk profile questionnaire just so I can be very careful with Mhmm. how I invest things, whether it's Mhmm. superannuation or elsewhere. Sure. And then just a few questions from the details that you provided to Jordan. So thank you very Mhmm. much for going through that with her. No. That's alright.","start_word":319,"end_word":623,"sentiment":"neutral","sentiment_score":0.027664469555020332},{"text":"She's lovely, by the way. She's she was just amazing. Yes. She's she's really she was just great.","start_word":624,"end_word":641,"sentiment":"positive","sentiment_score":0.5865252017974854},{"text":"And I said to her, thank you so Alright.","start_word":642,"end_word":650,"sentiment":"neutral","sentiment_score":0.3003920316696167},{"text":"much for your patience and for she's just awesome at her job. And I thought I'll let you know because she's she's certainly a credit to the company. Awesome. I appreciate that. I'll definitely pass on the the feedback.","start_word":651,"end_word":689,"sentiment":"positive","sentiment_score":0.6886535286903381},{"text":"Yeah.","start_word":690,"end_word":690,"sentiment":"neutral","sentiment_score":0.28604286909103394},{"text":"Thank you for that, Trish.","start_word":691,"end_word":695,"sentiment":"positive","sentiment_score":0.47971639037132263},{"text":"So where I would like to begin with is just a quick little tidy up on our end. Mhmm. We Mhmm. have sent you after your last call a bit of a welcome email with our financial services guide and Yes. overview services guide. So Mhmm. just a quick kind of recap on from our first conversation. That's Mhmm. all of our licensing details, complaints procedure, how we can and can't give advice, bit more Mhmm. information about the company and who you'll be working with. K? So that's yours to keep. If you have any questions about us, just feel free to ask away. Mhmm. But I've kind of been doing this for just coming on twelve years now. I've Wow. been Yeah. advising for a while. I took a few years to train advisers and go through their traineeships and train them in Mhmm. there. And I've Yes. just spent the last twelve months kind of jumping back on to join Mhmm. OutView and give holistic advice to clients because Mhmm. I kind of miss being on the phone talking to people like you. Yeah. Okay. So it's been a fun decade, but Yeah. I do appreciate the chance to see if I can help you. Yes.","start_word":696,"end_word":904,"sentiment":"neutral","sentiment_score":0.06497950106859207},{"text":"Thank you so much. And I I I welcome that because I really yeah. And you've been highly recommended.","start_word":905,"end_word":923,"sentiment":"positive","sentiment_score":0.4566905200481415},{"text":"So I'm I'm confident that I'll get things sorted out, but I've neglected for every so long. Absolutely. So let's get started with a few important parts. Mhmm. When it comes to those goals, so, obviously, you're going through the property settlement at the moment. Mhmm. Mhmm. We were kind of talking a little bit initially in that first conversation about where that might land in Mhmm. terms of splitting super and properties and so on. Do you think it'll end up to a point where it's just do you have any indication of what might happen with the property side of things? Well, the legal the Clarion Law Group that I'm going through, miss Lucido, I had a Zoom appointment with said that Yep. because of my financial contributions over the last fourteen years and also, you know, just like housekeeping, cleaning, mining, washing, whatever. You said you're entitled to at least 30% of the property value. Because since since I moved in, Yep. we've put in two new en suites, new kitchen.","start_word":924,"end_word":1097,"sentiment":"neutral","sentiment_score":0.0361982055902267},{"text":"And I said to him, it just annoys him because he didn't have he had just he had been divorced for seven years, and I bought all my furniture into the house.","start_word":1098,"end_word":1129,"sentiment":"negative","sentiment_score":-0.39559733867645264},{"text":"And I said I've purchased all the decorative stuff for the house. I've purchased expensive items, and I said, and I get and he just locks me out and says, well you know? Yeah. So he said to me, I've got a good chance of getting 30. He values the property at being about 1.5, Yep. But he needs from him I've I've supplied my super details, my banking details, what I came in with, what I've worked out with. So I've I've given him everything he needs.","start_word":1130,"end_word":1217,"sentiment":"neutral","sentiment_score":-0.0836898609995842},{"text":"He said if he doesn't comply within fourteen days of getting his letter, then he escalates.","start_word":1218,"end_word":1233,"sentiment":"negative","sentiment_score":-0.3575107455253601},{"text":"Right. So I had to I've got a loan from ANZ to pay because I had to pay.","start_word":1234,"end_word":1251,"sentiment":"neutral","sentiment_score":-0.1284802109003067},{"text":"My savings are very poor because I just never thought of me.","start_word":1252,"end_word":1263,"sentiment":"negative","sentiment_score":-0.5680410861968994},{"text":"You know, I just Yeah. even while I was I've I've been away for five weeks in Mexico. Lucky I came at this time because it's just chaos now.","start_word":1264,"end_word":1292,"sentiment":"neutral","sentiment_score":-0.30369699001312256},{"text":"But I had lost quite a few family members and it was time for me to catch up. And I was still sending in money while I was there, you know, and I wasn't living at the house.","start_word":1293,"end_word":1330,"sentiment":"negative","sentiment_score":-0.510013997554779},{"text":"Yeah. So yeah.","start_word":1331,"end_word":1333,"sentiment":"neutral","sentiment_score":-0.18356555700302124},{"text":"So to get locked out the day after you arrived back was just, Bit of a shock, I can imagine.","start_word":1334,"end_word":1353,"sentiment":"negative","sentiment_score":-0.3804405927658081},{"text":"yeah, so I had super excited. So coming home knowing that he had changed the locks, and he said, well, just come and take what you need for the night, but the rest of it, you'll have to come back for it later.","start_word":1354,"end_word":1396,"sentiment":"neutral","sentiment_score":-0.04254457008006961},{"text":"And as I'm driving home, I had this chronic like, it was everything like, it my whole body went numb. My vision went cloudy, and I side swept the car.","start_word":1397,"end_word":1426,"sentiment":"negative","sentiment_score":-0.5247731804847717},{"text":"And I pulled in the driveway, and then I was sick. Yeah. And the police came in and said, oh, we were just behind you just now going around the corner.","start_word":1427,"end_word":1457,"sentiment":"neutral","sentiment_score":-0.24299240112304688},{"text":"And you and I said to him, I just I said, I feel like someone was sitting on my chest.","start_word":1458,"end_word":1477,"sentiment":"negative","sentiment_score":-0.3554530739784241},{"text":"So I ended up in hospital for a week with a heart monitor, and they said it was a result of a medical incident.","start_word":1478,"end_word":1501,"sentiment":"neutral","sentiment_score":-0.32186955213546753},{"text":"And it was just a shock of just absorbing everything.","start_word":1502,"end_word":1511,"sentiment":"negative","sentiment_score":-0.47920602560043335},{"text":"You know? Like, I was stuck in Dallas for two days at the airport with no food, just water because we were Yeah. snowed in. And then I came in. I came back, landed. I was tired. And I kept saying, I'm just so glad to see you. And then he tells me in the truck, like, what is it gonna take for you to walk away?","start_word":1512,"end_word":1578,"sentiment":"neutral","sentiment_score":-0.17338775098323822},{"text":"Because I'm just over it.","start_word":1579,"end_word":1583,"sentiment":"negative","sentiment_score":-0.4615747928619385},{"text":"Wow. And I just said, what? Like, what? You know?","start_word":1584,"end_word":1593,"sentiment":"neutral","sentiment_score":-0.2518916130065918},{"text":"And and I'm trying to so the whole thing, yeah, it was just like it was just so sudden. It was just a real shock.","start_word":1594,"end_word":1618,"sentiment":"negative","sentiment_score":-0.43598631024360657},{"text":"Yeah. And I still went to work the next day, though. And I Oh, didn't jeez. I sort of didn't say because I have to, you know, I'm just that kind of person. I thought, look, if I go to work, I'm gonna get distracted off. But then coming Yeah. home, realization hit, and I'm thinking, what am I gonna grab? Like, what am I gonna wear tomorrow? You know? It's I've got toiletries. I've got, you know, my suitcase is in the house. Do I just carry my suitcase out? Or and then, you know, I had a cousin pass away two weeks after I got there, and everything just hit me. You know?","start_word":1619,"end_word":1733,"sentiment":"neutral","sentiment_score":-0.15108253061771393},{"text":"The death of my cousin and and just, like, the the jet lag that, you know, I hadn't eaten, and it was just all too much.","start_word":1734,"end_word":1759,"sentiment":"negative","sentiment_score":-0.6427958011627197},{"text":"So Yeah. so I ended up I said to the police there. I said, look.","start_word":1760,"end_word":1774,"sentiment":"neutral","sentiment_score":-0.26188740134239197},{"text":"I need to go to hospital. I said my tongue is swelling, and I can't focus. Like I said, I said, I think I'm having a heart attack. Like, I think I'm having a stroke. Like, something's happening.","start_word":1775,"end_word":1812,"sentiment":"negative","sentiment_score":-0.4854414463043213},{"text":"So Yeah. they called an ambulance for me, and I was there for five days. Yeah. And then I found a a a place to rent. So I'm renting a room. And at the moment, all he gave back was my clothing and toiletries that were left Yeah. and the suitcase that I had. So I've sent this list through a letter of the stuff that I want out of the house, Stuff that I bought into the relationship that I've gotten from overseas, and it's expensive stuff, and I'm I I can't replace it. You know?","start_word":1813,"end_word":1909,"sentiment":"neutral","sentiment_score":-0.16261427104473114},{"text":"And I said I'm not being petty, but this this I've worked hard for these items.","start_word":1910,"end_word":1925,"sentiment":"negative","sentiment_score":-0.3896679282188415},{"text":"Like It's important. so anyway yeah. So he said we're gonna send him a letter and ask for those documents.","start_word":1926,"end_word":1945,"sentiment":"neutral","sentiment_score":-0.06669199466705322},{"text":"And because he knows that I'm due for something because he said, oh, what will it take you to piss off?","start_word":1946,"end_word":1966,"sentiment":"negative","sentiment_score":-0.3815477192401886},{"text":"And I said, I beg your pardon? And he said, oh, what? What do you want? $25? $20? Yeah. So he knows that he's do you know what I mean? Like, he knows that I'm entitled to and then I I I ordered all my statements from a and zed to highlight the amounts that I've been putting into his personal account. So now he's got two accounts. But so yeah. So I meant to pay he said to me, you'd be entitled to at least 30% of the property value, which he valued at 1.5. Okay. So a couple Yeah. of questions then. Before the property value, what's the next steps health wise? Is that kind of episode over? Is there ongoing treatment It's to go through?","start_word":1967,"end_word":2094,"sentiment":"neutral","sentiment_score":-0.08252900931984186},{"text":"it's it's it's over.","start_word":2095,"end_word":2098,"sentiment":"negative","sentiment_score":-0.4803186058998108},{"text":"Like, I mean, I have anxiety now because I've just got so much on my plate, you know, and I was offered the manager's precision in Penrith, and I thought, oh, are you kidding me?","start_word":2099,"end_word":2133,"sentiment":"neutral","sentiment_score":-0.3066902160644531},{"text":"I can't do it now. I can't I can't even go to work, you know, I'm struggling to so at the moment, health wise, I'm fine.","start_word":2134,"end_word":2159,"sentiment":"negative","sentiment_score":-0.5167856812477112},{"text":"I am I do have the, you know, on off anxiety, I mean, because of everything that's on my plate at the moment. Yeah. And then not not having my car, then I've got a interview with the insurance person on Thursday to see if I can if if I'm covered for that episode. And he said to me, it's gonna take about an hour, and I thought, oh god. And I'm thinking, oh, what what does they need this right now. Yeah. So I've got that coming up to see if I'm covered because I only just bought my car last I'm still paying it off last year Yeah. for 21,000. So I'm hoping that they approve it, approve my insurance claim and see if they can fix it. Because it was just it was just scratching from the passenger's passenger side door, the driver's the passenger passenger and back door, and the Yeah. the the side light the mirror. Sorry. Side mirror. Yeah. So I've gotta speak to him on Thursday and then try and say, well, I can't explain it.","start_word":2160,"end_word":2342,"sentiment":"neutral","sentiment_score":-0.12591463327407837},{"text":"I just had a massive anxiety attack and I passed out. Like, I can't explain. You know, everything just hit me, and I think trying to think what am I gonna pack? What am I gonna take?","start_word":2343,"end_word":2379,"sentiment":"negative","sentiment_score":-0.46259239315986633},{"text":"Where am I gonna go? Because I haven't got And a at car. the end of the day, that's what it was. Like, it's simple enough to say it was Yeah. just that episode, but that was a culmination of about six to eight different It things was all just hitting you at once.","start_word":2380,"end_word":2433,"sentiment":"neutral","sentiment_score":-0.20409227907657623},{"text":"you know, and you're like, you can't do this.","start_word":2434,"end_word":2442,"sentiment":"negative","sentiment_score":-0.4917113482952118},{"text":"Like, you anyway. So at the moment, I'm okay. I've been seeing a psychiatrist Yep. for my anxiety. So I'm going to I've got an appointment tomorrow actually at 04:00. So it's under control. But like I said, I do get the occasional, like, this morning.","start_word":2443,"end_word":2488,"sentiment":"neutral","sentiment_score":0.06761125475168228},{"text":"I've I've been really flat and I've been anxious just thinking of what have I gotta do?","start_word":2489,"end_word":2505,"sentiment":"negative","sentiment_score":-0.39905115962028503},{"text":"You know, I gotta keep on top of this, and I gotta get these statements.","start_word":2506,"end_word":2520,"sentiment":"neutral","sentiment_score":-0.2530643045902252},{"text":"And so it it's a very stressful period.","start_word":2521,"end_word":2528,"sentiment":"negative","sentiment_score":-0.3610576093196869},{"text":"But, you know, it's a good thing because it it's shown me what I haven't done. Like, I I didn't realize that I didn't have any beneficiaries for my superannuation. Yeah. And then Exactly I thought, right. oh, jeez. I haven't updated my will. And I'm thinking, indeed, you know, it it's one of those things that have to happen for you to open your eyes and think, okay. There's a lot of things I need to fix up. So Exactly right. And I'll try and keep our part of it as straightforward mhmm. as possible because when you're dealing Mhmm. with three, four, five different groups, that's a lot of time. It's a lot of energy. It is. And I'm doing it on my own, you know, So and living just just renting a room. yeah. I mean, I'm in a lovely house and she's a lovely lady, but it's just not your home. Like, you know, you're it's just not the same. So Yeah. I thought I just wanted to ask you, if I consolidate both superannuation funds, okay, am I able to withdraw any of that if I had if the legal costs go. I don't think he's going to keep make it, you know, go on forever. I think he's gonna he knows that he's that I'm entitled to something. Yeah. Okay. And I'm thinking, am I be able to withdraw from that? Because I don't really wanna take another loan out if I need to put in extra funds. So let's break this down into some sizable chunks for a moment. Mhmm. You just mentioned before the the beneficiaries for the superannuation. Mhmm. Have you decided who that's going to? Is it just being Yes. split To my between sons. the two sons fifty fifty? Mhmm. Mhmm. Yep. Okay.","start_word":2529,"end_word":2832,"sentiment":"neutral","sentiment_score":-0.050197108391378274},{"text":"So that one's nice and easy.","start_word":2833,"end_word":2838,"sentiment":"positive","sentiment_score":0.6649706959724426},{"text":"When it comes to the access to super, one of the things that I'm gonna be looking at for you is you've reached your preservation age so you can start a transition to retirement pension, which you mentioned to Jordan possibly doing some salary sacrifice of 100 a fortnight. And one of my Yes. ideas is you can access up to 10% of your super. So we can do a little bit of a what we call a recontribution where you pull a bit out, put it back in again, minimize Mhmm. your tax, and boost up your super, but it does let you get up to 10% out. So if you do need that recorder Mhmm. commutax withdrawal, where you say, okay. I I need that 10 to 20. It can come Mhmm. out too. Okay. Yep.","start_word":2839,"end_word":2976,"sentiment":"neutral","sentiment_score":0.17078882455825806},{"text":"So Perfect.","start_word":2977,"end_word":2978,"sentiment":"positive","sentiment_score":0.4287192225456238},{"text":"there's options, and that's one of the things I'll be doing is just kind of transitioning the super over so that Mhmm. we can if you don't need it, it's just gonna keep growing a little bit quicker. But if Mhmm. you do need it, there's a bit of access to small amount Mhmm. there.","start_word":2979,"end_word":3033,"sentiment":"neutral","sentiment_score":0.12637649476528168},{"text":"Perfect.","start_word":3034,"end_word":3034,"sentiment":"positive","sentiment_score":0.34257450699806213},{"text":"Does that make sense? Because I was it does. Yes. Because I was thinking, I was doing my math today, and I thought I can probably do 200 fortnight. Yep. Okay. Now before you commit to that, let's say you get 400,000 from the property settlement. A, what are we thinking of doing with that amount of Mhmm. cash potentially? I was And yeah. and then Sorry. b, what are we gonna do with the cash flow that you you do have? Is it just gonna go into super, or do you have a few things that you'd like to save up for?","start_word":3035,"end_word":3137,"sentiment":"neutral","sentiment_score":0.07897769999735564},{"text":"Maybe build that savings buffer a little bit.","start_word":3138,"end_word":3145,"sentiment":"positive","sentiment_score":0.34670567512512207},{"text":"Well, all I keep thinking about is my son's. Okay. So I would probably look at putting a down payment on a on a, like, a duplex or a townhouse. Yeah. K. Purchasing something. Purchasing a property. For to sort of pass on to the boys or to To help pass them on to at the the moment? boys. Yeah. Yep. Because my son Chris will be into it. My other son Jonathan, he's a single dad and he has a really good wage and he's in the process of making his own plans to, you know, get some you know, to to purchase. So I thought if I got a little townhouse, like a bit three bedroom, put it down as a down payment, my son, Chris, says I can contribute 400 a week. Okay. And I thought, well, that's gonna help me with the payments with the repayments. But, yeah, at this stage, I would have to, yeah, I would have to look at my future and invest it in the property. Okay. So that clears things up a little bit. Let's say you do get that 400,000. How much would a duplex or a townhouse cost? I've been looking to the right between 800 and 600 I'm sorry. 800,000 and and yeah. But I think around 800,000. Yep. Okay. 800,000 for a property. So what if we did just property settlements might take a little bit of time. What Uh-huh. if you put Okay. 100 a fortnight into savings and a 100 and fortnight into super? Would that be okay, or do you have a little bit extra that you could put into savings?","start_word":3146,"end_word":3422,"sentiment":"neutral","sentiment_score":0.10396644473075868},{"text":"Well, at the moment, I'm putting everything in my savings because so I don't know what the solutions are gonna hit me with.","start_word":3423,"end_word":3445,"sentiment":"negative","sentiment_score":-0.341808021068573},{"text":"You're just So trying to I've get been everything very careful. in essence on b. Yeah. I've been very careful with my with my spending. So at the moment, we can leave it at 100 a fortnight, and I can just keep putting whatever I can in my savings. That might be prudent because I don't want to put too much into, for example, super investment, and then you Mhmm. do need it for, like, legal bills and so on. So let's make sure that you're getting everything into savings till you get through Mhmm. this period because Okay. that's kind of the emergency. Once you've gotten the settlement done and you've got a lump sum, Mhmm. we can readjust. Oh, okay. Gotcha. Yep. So just for the next twelve months Mhmm. or maybe a little bit less, we'll we'll just keep it Mhmm. going into savings. I'll put in that we'll do maybe a 149 into super, but I'll Mhmm. calculate this transition pension for you, that recontribution Sure. I was talking Sure. about. And with combining the soups, are you able to do that for me? Or is that something that I need to contact them and So that's what I wanted to look at with you as well. So the only issue that you've got is you've got the insurances attached to Australian Super, but the mhmm. bulk of your funds into Australian Retirement Trust. Mhmm. Mhmm. Now you did mention that you kind of want a bit of life insurance, but you've got a tiny bit of life TBD and income protection attached, and you're at a positional age where you can't really get a replacement policy. So if Okay. you wanted to kind of shop around, you can't really get that cover in place. No. So I wanted No. to just through with you. $5,000 worth of total disability cover, do you value having that? Mhmm. Is that something that you're like, well, I wanna make sure I've got this insurance kept in place even if it's 5,000? Yeah. Yeah. That's fine. But I do wanna take out with life super with life insurance, what what have I got there? Because I haven't really been paying attention to it. So you've got $9,000 worth of life insurance left in Australian Mhmm.","start_word":3446,"end_word":3831,"sentiment":"neutral","sentiment_score":-0.007309818216913182},{"text":"Super.","start_word":3832,"end_word":3832,"sentiment":"positive","sentiment_score":0.3491106629371643},{"text":"They've slowly been trimming it down over the years. So which one do you think I should stick with? Well, that's what I'm gonna do as part of this process is I'm gonna compare them, and I'm gonna at our view, we can look at everybody. So I'm Mhmm. Yep. going to do a full comparison of the market and see who's Yep. the best for your your age Yep. group as well. Mhmm. Okay. Now what do you think about $9,000 worth of life insurance that you have? I I need to increase that. Increase. Okay. Now let's say you do get a bit of a mortgage. You may get a little bit of an expensive policy just based Mhmm. on age and possibly health. So I've Mhmm. got to be careful not to have too much coming out in fees. No. Of course. So do you have a bit of an amount in mind? Let's say the future mortgage is 400,000. 400,000 might be a bit expensive. Have you got some ideas of what the Right. purpose for it would be? Would it be to cover that future mortgage or just give something to the kit? Just I'm just thinking of my son's, like, the the the, you know, whatever the maximum I can get covered for just to make sure that they're gonna be okay. Okay. So what I'll do is we like to keep it below about 30% of your contributions Yeah. as a price Mhmm. just to make Mhmm. sure the super can still grow. Sure. So I'll put a bit of an affordability cap on there, Mhmm. and we'll see how much we can get you. And what I'll do is I will literally just do a quote across the entire insurance landscape from everybody Mhmm. and see who'll give you the best deal. Mhmm. Mhmm. Perfect. Okay? For the TPD cover, do you remember what that one does? No. K. So that's total disability. So it's like you haven't passed away, but you can never work again. They will give you a lump sum of $5,000. Okay. Geez.","start_word":3833,"end_word":4187,"sentiment":"neutral","sentiment_score":0.03523792425091837},{"text":"It's I sound not like it. No.","start_word":4188,"end_word":4194,"sentiment":"negative","sentiment_score":-0.44341492652893066},{"text":"It's not. And I can't really get you, like, more or new No. cover, but do you value having that 5,000 there? What are your thoughts? I don't know. What do you think? Well, it's not that expensive for the amount that it is. It's just very little. That's all. Mhmm. Mhmm. So what I'm saying is you may be in a position where you may have to keep a little bit of money in Australian Super to keep the insurances going and putting Oh, okay. the most of it into one super fund, but Mhmm. it may not be worth putting everything into Australian super, if that makes sense. Okay. Okay. So if there's, I think, 28,000 in there at the moment, you Mhmm. may need to keep Mhmm. 10,000 in there, Yeah. and then you're kind of free with the rest of it. Okay. Yeah. Well, I I I need your advice here because when it comes to stuff like that, I have no idea. So I Yep. just want what your recommendations are.","start_word":4195,"end_word":4370,"sentiment":"neutral","sentiment_score":-0.0568966269493103},{"text":"Perfect.","start_word":4371,"end_word":4371,"sentiment":"positive","sentiment_score":0.44174763560295105},{"text":"So they do have expiry ages where it may actually expire in the next couple of years. For the time being, for the cost that it is, it's pretty cheap, so you may as well keep it in place. The only Right.","start_word":4372,"end_word":4413,"sentiment":"neutral","sentiment_score":0.15244682133197784},{"text":"disadvantage is that you'd be paying about $78 per year for that Australian super account.","start_word":4414,"end_word":4428,"sentiment":"negative","sentiment_score":-0.41214391589164734},{"text":"Okay. K. So I will do the calculations, make sure you're gonna be in a better position, Mhmm. but Mhmm. that's probably the only drawback I can see. Right. Well, K. look, Then I I can't sorry. You go ahead. no. Sorry. I'm just saying at this stage, I'm happy to go ahead with your recommendations. I just need your advice because I have no idea what's best for me. Absolutely. The last one I'll just ask you about is income protection. It may seem like a small amount again, but Mhmm. if you're out of work for a period of time, you've got cover of 2,600 per month that they Mhmm. could give you as a bit of an income replacement top up. Okay. So if you're out of work for six months because you're sick Mhmm. or injured, you'll get a little bit of an income from that policy as well. Mhmm. Okay. Okay. K. So I can't really, again, increase it to be in line with your your current income because, obviously, No. you're earning a lot more than that. Mhmm. However, Mhmm. we can at least keep a little bit there for the time being. Sure. Sure. Yep. K? That's So fine. I'll Mhmm. top up the life insurance a little bit. We'll keep the Mhmm. other ones in place. And, again, Mhmm. when we go through this process, I'm gonna put all this into a written plan for you to look over with Please. me. Yes. That'll be Yep.","start_word":4429,"end_word":4682,"sentiment":"neutral","sentiment_score":0.013990140190040032},{"text":"perfect.","start_word":4683,"end_word":4683,"sentiment":"positive","sentiment_score":0.40422844886779785},{"text":"Yep. So we're not trying to decide everything today. I'm just trying to No. gauge a few things about you No. and what your preferences might be, and then Mhmm. I can put Fine. it all in writing for you. Sure. I understand.","start_word":4684,"end_word":4726,"sentiment":"neutral","sentiment_score":0.02413289248943329},{"text":"Thank you. Perfect.","start_word":4727,"end_word":4729,"sentiment":"positive","sentiment_score":0.43080922961235046},{"text":"So we've got an idea for cash flow, some goals on the property, what to do with the insurances, and the estate planning, which obviously includes putting in place a will and a power of attorney. Is there anything else you're thinking of for the next maybe three to five years that's important for you? Yes. No. No. Just I need to get my will updated. I need to put in my boys as beneficiaries. Yep. That was my primary goal. At the moment with property settlement, I mean, it could be yeah. So I have no idea. It just depends. Like you said, it depends on how much because because he was very secretive for his finances for fifteen years, and I'm embarrassed to say that I know he's got two bank accounts, and I have no idea what's left on the mortgage. Yes. Because he built the house when he was 20, so he's at the house for thirty odd years. He had been divorced for seven years when I moved in, but it's been painted throughout. And like I said, the property's value is considered for the new en suite, a new kitchen, and painted inside, new gutterings, new roofing. But Everything. Yeah. and I'm thinking about oh, so I was putting in a lot financially. You know? I was putting in probably between 800 and 1,200 a fortnight into his account. Yeah.","start_word":4730,"end_word":4965,"sentiment":"neutral","sentiment_score":0.018460365864685028},{"text":"And I wasn't thinking of myself, you know, and I'm thinking I'm not gonna walk away with nothing because I deserve more than that.","start_word":4966,"end_word":4989,"sentiment":"negative","sentiment_score":-0.33477783203125},{"text":"Yeah. So the prop at the moment with the property settlement, I I'm not focusing too much on that because you need to provide they need the mortgage. They need to know what's outstanding on the mortgage. Yep. And, also, they need to get evidence of how much I've contributed. So that's down the track. And like you said, it all depends on what's outstanding on the mortgage, how much he owes. So yeah. But but my primary concern now was getting this organized because I thought I thought if anything happens to me tomorrow, well, I want my boys to get whatever I've got. Do you know what I mean? Whatever. Yeah. Yeah. And once all that's done, like, you're gonna be clear through. It's gonna be a bit of a process, of course. But once you clear Of through course. to the other side, you're gonna Mhmm. have a lot more direction. Absolutely. Mhmm. And, Mhmm. look, you'll be in a position where you know what to expect each year, Yeah. whereas Well, right now, even it just might getting feel a bit yeah. out of order. Yeah. Well, even just getting this sorted out takes a lot off my mind because then I can focus on, you know, the other things. But at least I know that I've got, you know I just with without telling my will, I should go through them, shouldn't I? Yeah. I mean, you can do basic wills from the post office for twenty five dollars. You can go to a public trustee of the state. They do wills as well, or you can go through your solicitor. Yeah. It just depends on, again, how complex you wanna go, how much you wanna pay. There's all those options out there. Because At they're least saying ask it's better the questions. to put it in yeah. Because they're saying it's better to put it in a trust rather than a will because then they don't have to pay for probate and stuff like that. Is that right? So if I put it in a trust? Yes and no. So Mhmm. putting it in a trust does avoid some of those issues. What I do find some clients do instead is they do something like a have you heard of a testamentary trust before? No. So it's actually called a testamentary trust will. And what it means is Mhmm. that when you pass away, the will creates the trust fund then and then Mhmm. puts the money into it. So it has a similar effect on Mhmm. your estate and the taxes for your adult children, but without having to go through all of the upfront costs at the moment. Okay. So there's there's two options there. You just need to kind of look at the pros and cons of both and see what they would recommend, Mhmm. Mhmm. but I would definitely worth investigating both. Yes. Okay. Okay. I'll put this in the plan as well because even though we're not lawyers, we do put Mhmm. in that recommendation to Mhmm. put in place the will and the power of Sure. attorney and a little Yes. bit of general info that can kind of point you in the right direction when you speak to them.","start_word":4990,"end_word":5541,"sentiment":"neutral","sentiment_score":0.030294256578402023},{"text":"Perfect. Perfect. Thank you.","start_word":5542,"end_word":5545,"sentiment":"positive","sentiment_score":0.6525464057922363},{"text":"K? So let's the the two things I wanted to sort of finish off on Mhmm. is I wanna bring this back to you and your future, which is retirement Mhmm. because Mhmm. you're you're past your preservation age. The age pension's available at 67. How long Mhmm. do you want to be working for before Mhmm. you Oh, want as long to as hang I can. up the keys? Gosh. No. Yep. As long as I can.","start_word":5546,"end_word":5623,"sentiment":"neutral","sentiment_score":0.03752477123187138},{"text":"I mean, the thought of the thought of retirement really scares the pants off of me.","start_word":5624,"end_word":5639,"sentiment":"negative","sentiment_score":-0.6205999255180359},{"text":"I mean, before Okay. before I got together with Shannon, I had two jobs. I raised my kids on my own for eight years, Yes. and I had two to three jobs.","start_word":5640,"end_word":5671,"sentiment":"neutral","sentiment_score":-0.06245287507772446},{"text":"And the thought of retirement just scares me.","start_word":5672,"end_word":5679,"sentiment":"negative","sentiment_score":-0.5480912327766418},{"text":"I mean, I get to work Okay. an hour early. I, you know, I I have to work. That's just how my mind clicks. So I plan on working as long as I can. And it's one of those jobs that is not physically demanding being an employment consultant, and I've been offered a manager's role, like I said. So I'm thinking, well, once this is done, I said to my regional manager, I said, look, you know, you can freaking consider me, but just let me get through all these issues, and then I'll Yes. be in the proper mindset.","start_word":5680,"end_word":5780,"sentiment":"neutral","sentiment_score":0.034822411835193634},{"text":"But I'm clearly doing a good job if I was offered this position.","start_word":5781,"end_word":5793,"sentiment":"positive","sentiment_score":0.47443968057632446},{"text":"Yeah. And it's something that I can do I mean, we've had train we've got trainers there that are, you know, 68, 69. They don't look their age. I certainly don't look my age. I, you know, I still keep myself active and so, yeah, so I just plan on working as long as I can. Yeah. Because retirement just but I'm not looking I I I it's it's something that I'm not looking forward to because I need to have a reason to get up every morning. So Okay. So one of the exciting things for me then is if you have this this view to kind of keep going through as long as you can and you're going through less manual work. So you've got your current role. You've got management. One of the things that you can do is because I'm setting up this transition pension, you can eventually, if you need to, is just maybe slow down work. You don't have to stop altogether. So if you Mhmm. can afford it in five, six, seven years' time, you can drop Mhmm. to part time. Still go to work, but supplement Okay. your income by having Mhmm. a bit of income coming out of your super to top you off a little bit. Mhmm. Mhmm. So does that sound a bit more like That you? sounds yes. Yes.","start_word":5794,"end_word":6024,"sentiment":"neutral","sentiment_score":0.106758214533329},{"text":"Absolutely. Perfect. Perfect.","start_word":6025,"end_word":6027,"sentiment":"positive","sentiment_score":0.6592311859130859},{"text":"So we'll put that as a bit of, like, a medium to long term idea Mhmm. to come back to is right now, we'll focus on building the super. And then Mhmm. if it comes to a point where you're in that management role for a few years and you really just wanna slow things down to have that longevity, then we can transition to just supplementing your income. Mhmm. How's Sure. that sound?","start_word":6028,"end_word":6101,"sentiment":"neutral","sentiment_score":0.12896384298801422},{"text":"That sounds good. Now it sounds Cool. good.","start_word":6102,"end_word":6109,"sentiment":"positive","sentiment_score":0.5421915650367737},{"text":"Okay. So what that also gives us is time frame is very important when it comes to investment, and investing Okay. is super. Because Mhmm. if you are 30 years old and trying to grow $2,000,000, you have to be quite risky because you've got thirty years ahead of you. Mhmm. I can't go too risky with yours because if you're No. going to access it soon, we can't Mhmm. have the stock market crash and wipe out all of your super as you're trying to live off of it, if that makes Yeah. sense. Yep. Yep. K? So Mhmm. I want to just ask you a few questions which will gauge what we do with the investment options, Mhmm. and then Mhmm. K. I can tailor things from there. K? So the first one I've got, and this is really just a gut feeling. There's no wrong answer. I will make a Mhmm. recommendation, but I wanna know where you're leaning. If you had to choose between low fees or paying higher fees to try and get a higher return, where does your gut feeling go between the two? Mhmm. I think probably to get a higher return.","start_word":6110,"end_word":6308,"sentiment":"neutral","sentiment_score":-0.0444558709859848},{"text":"Perfect.","start_word":6309,"end_word":6309,"sentiment":"positive","sentiment_score":0.3700686395168304},{"text":"So if we choose between what we call passive and active investing, passive is very low fee, and active is a bit more expensive, but you pay more to try and get a better return. So what I'm gonna do is I'll do a bit of a blend for you where we do something called Core and satellite. Most of your super goes in some low fee options that are like a steady ship, and we add a few of these active options that kind of act like we call them satellites. They're like sled Mhmm. dogs. They pull you along a little bit quicker, but Okay. we don't put all of your money into one of them because Mhmm.","start_word":6310,"end_word":6429,"sentiment":"neutral","sentiment_score":0.17064662277698517},{"text":"we don't want your super going up and down 80% in a single year.","start_word":6430,"end_word":6443,"sentiment":"negative","sentiment_score":-0.3663228750228882},{"text":"No. K. K. So I can pick and choose a bit of a blend between the two. At Oakview, we do use a lot of, like, ETFs and things like that, which is a cheaper way of accessing the investments. Mhmm. Right. K? So that gives me a bit of a direction. I already have half of the risk profile questions. You've Mhmm. already kind of answered them already, so I'm just gonna reconfirm a couple with you if that's Mhmm. okay. Sure. So when it comes to time frame, we're going to Mhmm. be accessing a little bit of the super sometime over the next five to seven years to live on as a supplement, Mhmm. as a possibility. K? We're not going to, like, ignore the super for ten years, and we're not gonna take it all out in twelve months' time. Does that sort of make Mhmm. sense? No. Yes. Perfect. So I'm gonna go through a couple that we're missing at the moment. If I was to ask you how you would rate yourself Mhmm. in terms of willingness to take on risk to get a return for your super on a scale of five, one being extremely cautious and risk averse, and five being I wanna go for as much as possible. I don't know. I I never looked before I leaked, so I I take risks all my life. Okay. I I don't I don't know.","start_word":6444,"end_word":6685,"sentiment":"neutral","sentiment_score":0.034499084407633},{"text":"You I I think can call yourself a high risk taker. I'm not gonna do anything crazy with your super.","start_word":6686,"end_word":6705,"sentiment":"negative","sentiment_score":-0.339474081993103},{"text":"But if that's yeah. your personality Yeah. That that's that's the way I tend to think. Yeah. okay. Now what about your familiarity with investing? Have you ever done any shares, investment properties before? No. No. Perfect. Do you have a bit of an idea of the fluctuations in the stock market? No. I don't. No. K. So you'd probably say you'd have a bit of a basic understanding then. Pretty basic. Very basic. Yes. Yep. Would you say that your experience with superannuation has been positive, negative, neutral in terms of I would say neutral. I yeah. neutral? I would say Yep. K. And you have kind neutral. of been through that homeownership journey before, but you've never owned investment properties Yes. and yep. K. Now what about the cost of living? Have you heard of the term inflation before, Trish? Yes. Perfect. So my question is, do we wanna take on enough risk to grow your super to keep up with the cost of living, or do you wanna try and grow it a little bit quicker to outpace the cost of living? Public Grow It. K. So Yeah. a little a little bit extra. Bit Yes. of a buffer. Yep. Yes. Now based on your super at the moment, so I'm gonna give you a bit of an idea on Mhmm. the research that we were looking at. Mhmm. You've got about 28,000 in Australian super, 222 in Australian retirement trust. So call at about 2260. If you woke up in a year's time and it was sitting at a 130,000, so you lost half of it, would Mhmm. that be panic stations? Probably. K? Now what if you woke up and it was 200,000? Would that be a massive panic for you, or is that sort of more okay in terms of fluctuations?","start_word":6706,"end_word":7012,"sentiment":"neutral","sentiment_score":-0.0123737845569849},{"text":"It would still be a panic situation for me.","start_word":7013,"end_word":7021,"sentiment":"negative","sentiment_score":-0.4123242199420929},{"text":"Okay. What about from 02:60 to 02:30? Yeah. I'd be fine with that. K. So I'm just gauging there kind of where your limits lie in terms of risk. Now the real fun question for me is when that does happen, because every seven years or so, there's some sort of crash. Right? There's the global Sure. financial crisis, Mhmm. COVID. All these things happen, possibly Yeah. even a war this year that may cause Of this. course. Yeah. What would you do if the super drops, say, 20%? So let's say it went from $2.60 to $2.15 or $2.20. Would you want to try and sell with all the cash so it doesn't go down further, or would you hold on for twelve months for it to bounce back, or would you use it as a buying opportunity and put more in? Probably use it as a buying opportunity. I K. I So yeah. you're, I Yep. wouldn't oh, I don't know. Between that and taking it out, I guess, because I don't think I mean, if it does plummet, like you say, with the current circumstances we're going to we're going through politically and so forth, Yep.","start_word":7022,"end_word":7220,"sentiment":"neutral","sentiment_score":-0.10278991609811784},{"text":"I I don't think I'd be comfortable risking having it in there and letting it drop even more.","start_word":7221,"end_word":7238,"sentiment":"negative","sentiment_score":-0.3827079236507416},{"text":"But, yeah, I'll either be I I don't know yet. I'll I'll either be taking it out or in investing it. Okay. So there's a a range of things that you would consider, whereas Mhmm. you you Absolutely. like the idea of buying low to sell high if there's Yeah. a buying opportunity, but you also don't wanna risk it too much and lose it. So you'd No. kind of, we would obviously Mhmm. have a conversation and figure out whether Sure. we should change anything or not, Mhmm. but you're open Mhmm. to a few ideas. Yes. Yes.","start_word":7239,"end_word":7337,"sentiment":"neutral","sentiment_score":-0.04065980389714241},{"text":"Perfect.","start_word":7338,"end_word":7338,"sentiment":"positive","sentiment_score":0.5355764627456665},{"text":"Now what kind of returns are you trying to aim for with your soup? Are you trying to get as high as humanly possible? Are you trying to go more than what you're currently getting? What would you say? As far as I can. As much as I can get. Okay. Have you ever had any situations where you did look at the super and during COVID, the GFC and so on notice it going up and down, or have you been kind of it's out of sight, out No. Out of sight, of out of mind, unfortunately. mind? Yeah. Yep. No. That's totally fine. One of the things that I find that happens a lot with our clients is that because we open their eyes to their super a lot more, they pay a lot more attention to it as well. Yes. Yes. Then Now I'll have them when bring to me in that. Yeah. Mhmm. when you're working with us, we're obviously going to send you reports, and we're gonna do Mhmm. annual reviews to Mhmm. let you know how things are going. Do you want any more frequent contact than that? Do you want to be able to look on and log in and check it every day, or would you rather just wait until we have those reviews? No. I'll wait until I'll wait for your reviews because, Yep. yeah, I think that'll be a lot easier for me to understand rather than having to log in and have a look and see. Yep. I'll Totally put you on the with wait you. for your reviews. Yeah. Okay. Last couple of questions here. Mhmm. We were talking about borrowing to get a property. And I'm assuming and I don't wanna put the words in your mouth, but borrowing Mhmm. to get that house is probably as Mhmm. far as you go. You're not trying to build a property portfolio or borrow to No. invest No. Just just for security, for somewhere where I can live for the and security. Yep. and leave for my kids. Yeah. K. When you do get that house, do you feel like that would make you sort of more comfortable and secure?","start_word":7339,"end_word":7709,"sentiment":"neutral","sentiment_score":0.06280529684816409},{"text":"Oh, absolutely. Absolutely. Yep. Yep. So you're the type of person who sees that as an opportunity.","start_word":7710,"end_word":7726,"sentiment":"positive","sentiment_score":0.4169907867908478},{"text":"You're not worrying about the risks that may happen from that? At this stage, no. Yep.","start_word":7727,"end_word":7742,"sentiment":"neutral","sentiment_score":0.17085461225360632},{"text":"I'm I would feel I I I feel that if I was in that position, I would be ever so happy because I can build on that. I can make improvements. I can sit on it. I can.","start_word":7743,"end_word":7780,"sentiment":"positive","sentiment_score":0.4875316023826599},{"text":"But it's it's it's something that I have. Do you know what I mean? It's it's something that yeah.","start_word":7781,"end_word":7799,"sentiment":"neutral","sentiment_score":0.1575232744216919},{"text":"Absolutely.","start_word":7800,"end_word":7800,"sentiment":"positive","sentiment_score":0.4393843412399292},{"text":"Absolutely. So what I'm thinking here as well is Mhmm. we need to balance your super growing with being able to produce the income that you need as well. Sure. So what that kind of does through going through these questions is you score as pretty much what we call balanced investor. Have you heard of that before? No. So on a scale of five, most people start off as a three, which is balanced. Mhmm. Some Mhmm. of the, like, the more risk averse people, they're kind of going for the growth and the high growth to get more Mhmm. out of their super. Yes. But Mhmm. when you get close to retirement, you need to be more moderate or conservative so you don't risk losing it. Sure. So it's kind of put you in between the two extremes. It's sort of saying you Mhmm. still wanna grow it, but you don't wanna go high risk than you currently are. Sure. Sure. So what that kind of ties back to for your super is you have both of the funds. When I looked at their investments, they kind of put you Mhmm. in balance, Mhmm. but that's kind of like 70% of your money in growth assets, shares, and property, high risk, high return. 30 Sure. percent of it is in the safer side. Mhmm. To give you an idea, if you were to go up in risk, growth would be 80% growth assets, high Mhmm. growth would be 90%. Mhmm. Right. And if you were to go down, you could go down to 60%, 50%, Mhmm. 40%. K? Right. So if you stay where you've just scored in your current risk level, it Mhmm. means that Mhmm. your super could go up and down maybe 10 to 15% in a single year, and it will Mhmm. average out at around seven or 8%. Okay. So what I'm saying there is it's balancing growth with the risk. Mhmm. Okay. If we try and get you a higher return, you could see your suit let's say I put you in growth or high growth. It could go down to a 190,000 next year if the stock market crashed. Oh, gosh. Yeah. That sounds like it'd be bridged too far, I think, to try and get No. growth. No. No. You're right. Yep. I K? certainly don't want that to happen. So what if I can try and keep you at a similar risk level and Yes. just try and get some slightly higher returns by the options that we pick? Mhmm. Mhmm. Would Yeah. that That be sounds okay? good. Yep. K? Absolutely. Now like I said before, with that active management, there's gonna be a little bit extra in cost that I have Uh-huh. to balance as well because, obviously, Yes. we charge fees to look after people super. Of course. The options themselves have a cost. So I'm Mhmm. gonna factor that into the projections just to make sure I can try and leave you in a better position. Mhmm.","start_word":7801,"end_word":8312,"sentiment":"neutral","sentiment_score":-0.005850873239978682},{"text":"Perfect. Thank you.","start_word":8313,"end_word":8315,"sentiment":"positive","sentiment_score":0.40364208817481995},{"text":"Okay? Yes. So that Mhmm. gives me a really good idea with what to do, and Mhmm. I will hunt around for you. The only warning I've got is that you may need to keep that second account open for another year or two. Okay. Alright. That's just for the insurances, Trish. Mhmm. Cool. Again, I'll put all of this in a plan for you, but, Sure. Sure. basically, what I'm gonna cover is I'm gonna try and get a little bit of life insurance. Mhmm. We'll rebalance your investments in the super and shift around where they should be. Mhmm. We'll put in place Yes. the will, the power of attorney, the beneficiaries, Mhmm. build up your savings, and then see if we can get you into a house or a townhouse once the Uh-huh. settlement's over. Yeah. K.","start_word":8316,"end_word":8455,"sentiment":"neutral","sentiment_score":0.09124406560191088},{"text":"How's Perfect. that sounding so far? Sounds like a dream.","start_word":8456,"end_word":8465,"sentiment":"positive","sentiment_score":0.5447065830230713},{"text":"Okay. One step at a time. We go through this this Of month, course. and then we see Yes. what we can get to in five years' time. Yes.","start_word":8466,"end_word":8494,"sentiment":"neutral","sentiment_score":0.09409305453300476},{"text":"Absolutely. Perfect.","start_word":8495,"end_word":8496,"sentiment":"positive","sentiment_score":0.5291435718536377},{"text":"So from here, I pretty much have all the information that I need for the team to do Mhmm. the research and put a plan Mhmm. together for you Because I'll also include that transition to retirement so you can access a bit of your super if you need Sure. to. And Mhmm. if you don't need to, we'll just use that to build it up a bit quicker for you. Sure. Sure. Okay? Alright. Okay. So the last thing I want to check with you, Trish, because I have thrown a lot of information at you so far, is do Mhmm. you have any questions at the moment for me? No. No. No. No. The only thing that I was wanting to talk about was I didn't realize I didn't have beneficiaries, and I do need to update my bill and also Yes. your advice on how much super I should contribute. So I've got a if I'm gonna keep both, I'll need to contact our payroll department and get them to take out $100 of whatnot from my pay one out for the current one that I have. Correct. But don't do that just yet. No. What I'm going to do is in that plan, I may even Mhmm. that recontribution I was talking about, Mhmm. we may Mhmm. be able to pull out a 100 and put in 200, and you'd still be kind of better off in Okay. the Yep. end. Alright. So I'll So let leave me work everything out as the it numbers is for for now. you. Mhmm. Yeah. Perfect. K. Outside of that, is Mhmm. there anything that you're really excited about or anything that you're worried about based on what we've No.","start_word":8497,"end_word":8787,"sentiment":"neutral","sentiment_score":0.024618711322546005},{"text":"I'm I'm I'm happy that I'm getting it sorted. And Yep.","start_word":8788,"end_word":8798,"sentiment":"positive","sentiment_score":0.6713438034057617},{"text":"like I said to you, I've got five things going at the same time. So this is Yes.","start_word":8799,"end_word":8816,"sentiment":"neutral","sentiment_score":0.2900362014770508},{"text":"just one thing that I can relax and think, but at least that's been taken care of.","start_word":8817,"end_word":8833,"sentiment":"positive","sentiment_score":0.4144091010093689},{"text":"Yep. And I'll have to get on to, yeah, updating the putting in my sons as beneficiaries and and doing my will because she just didn't know what's gonna happen tomorrow. So I need to be on top of that as well. Yeah. Absolutely. Would you be comfortable with us looking at some alternative super funds in our research similar to what we did with Steven? Absolutely. Absolutely. Yes. For sure. K? Only reason why I mentioned it is because in order to try and get you a better outcome, we may need Uh-huh. to shop around. And Yes. because you're above 200,000, you can essentially Uh-huh. afford to get the better funds now that you couldn't when you had 50,000. Okay. Gotcha. K. So So I will do how would some you get comparisons. my beneficiary details? Will you get are you gonna email me some paperwork? So what we do first is we're always we always have to put a plan together, statement Mhmm. of advice. Mhmm. Once you're comfortable with that plan, we'll do all the documentation to sort it out. Oh, okay. Beneficiaries, we do need them to get witnessed with whichever Mhmm. super funds we're using because Mhmm. it's like a legal document, but Of we'll prefill course. it all for you. We'll put it Yeah. all in a pack, and we'll get it Mhmm. organized. And Mhmm. then we can put it all in place for you. Yep.","start_word":8834,"end_word":9077,"sentiment":"neutral","sentiment_score":0.09115719050168992},{"text":"Perfect. Cool. Perfect.","start_word":9078,"end_word":9080,"sentiment":"positive","sentiment_score":0.49035394191741943},{"text":"Trish, when it comes to the life insurance, I will do some quotes, like I said, to see who will give you the best deal for Mhmm. that life insurance and try and keep Mhmm. it affordable for you. Yes. The only concern I've got is that because of the incident that you had with the car, they're Mhmm. going want to get some, like, doctor's reports and so on. Mhmm. Now one thing that we can do is something called a pre assessment where we Mhmm. ask you those questions, and then Yes. we can anonymously check with the insurers who's going to give you a worse outcome or better outcome. Now it does take around about twenty Mhmm. five minutes to go through those questions. Do Mhmm. you have time this afternoon, or would you like me to schedule in to go through those? I would like to reschedule. I just need to eat, and I need to That's very important. Absolutely. because I I haven't eaten today. I've Yeah.","start_word":9081,"end_word":9252,"sentiment":"neutral","sentiment_score":0.025979936317822267},{"text":"just been stressing going over things.","start_word":9253,"end_word":9258,"sentiment":"negative","sentiment_score":-0.4877104163169861},{"text":"Yeah. I would rather put it yeah.","start_word":9259,"end_word":9265,"sentiment":"neutral","sentiment_score":-0.28065183758735657},{"text":"I would rather put it off.","start_word":9266,"end_word":9271,"sentiment":"negative","sentiment_score":-0.3532772660255432},{"text":"I just need to eat and have a chef.","start_word":9272,"end_word":9280,"sentiment":"neutral","sentiment_score":-0.2283216118812561},{"text":"It's so hot. My god. I can't I seem know.","start_word":9281,"end_word":9290,"sentiment":"negative","sentiment_score":-0.4673028886318207},{"text":"to And we've it's just already a been community. on the phone for almost an hour, so I'd It's wanna just make sure yeah. you're in the right frame of mind for that too. At the moment, I'm not. I'm just starting to sleep well last night, and I just Yep. it's just so hot, and I That's need to totally eat. fine. Like I said, I've got everything that I need to go do the research and start putting Mhmm. a plan together. I just Yes. wanted to check with you when would be a good time. Do you wanna wait till next Monday? Do you want to try and do a small chat through this week? Yeah. Well, anytime between twelve to one because that's I mean, we have lunch between twelve and 12:30, but I don't have clients until 01:00. So Yeah. I'd be able to because I think leaving in a fortnight is probably a bit late, isn't it, for my next radio? Yeah. Yep. Absolutely. Yeah. So I just So wanted to anytime. be careful, though, because it is, like, obviously, sensitive questions. So I just wanna make sure you're in a private space where you're comfortable. Yes. Yes. There is a a private conference room that we have that I can go into.","start_word":9291,"end_word":9509,"sentiment":"neutral","sentiment_score":-0.003583528713820732},{"text":"Perfect.","start_word":9510,"end_word":9510,"sentiment":"positive","sentiment_score":0.4123421907424927},{"text":"Would I So schedule that in yeah. for, like, tomorrow or a bit later in the week? What would suit you? Probably Wednesday then. I think Steve's in on we can do Wednesday because Steve's in on Wednesday. He can always cover for me. Okay. So I'll do 12:30 your time on Wednesday. Mhmm. That Yeah. sound okay? Yes. Perfect. Yep. And then for your next ADO, we Mhmm. will kind of line up for going through the plan together. Perfect. That way, it's a bit more calm. You've got a bit more time Sure. to read through it with me. Sure. Perfect. Yep. Cool. So I got That sounds Wednesday, good. 12:30 New South Wales time. Now, again, that's just gonna be some health and occupational questions. Mhmm. The team's Yes. pretty good at going through it. It'll likely be Jordan if she's available too. So Sure. that way you can go through that with her. Again, Yes. That's fine. we're just gonna make sure that we can do the best by you and Mhmm. talk to the insurers anonymously. We'd rather just Mhmm. ask you those questions now Mhmm. and rather than it being, you know, some letter from the insurer. Yeah. Of course. Cool. No. And It sounds then good.","start_word":9511,"end_word":9723,"sentiment":"neutral","sentiment_score":0.10813861340284348},{"text":"Sounds in good.","start_word":9724,"end_word":9726,"sentiment":"positive","sentiment_score":0.3592790365219116},{"text":"one fortnight, we'll go through the plan together. Mhmm. Alright. On that next call, when Jordan goes through those questions, I'll probably get her to just book that in for that following Monday as well. Okay. Sorry. Perfect. The week after that. Yep. Yep. Yep. Alright. Trish, any questions for me at this point? No. No. You've answered a lot.","start_word":9727,"end_word":9786,"sentiment":"neutral","sentiment_score":0.14113183319568634},{"text":"It's been good, actually. I really appreciate that.","start_word":9787,"end_word":9794,"sentiment":"positive","sentiment_score":0.6162357330322266},{"text":"It's been no. I I feel a little bit my burden's lightened a bit. No worries. No worries. Well, again, we need to make sure that we can actually do right by you and put you in a better position. So I'll go Sure. do my research and see if can I can do that for you? Mhmm. Mhmm. At the same time, we'll make sure that we touch base and go through your options together. We're not trying to solve everything today. Sure. I just No. wanted to gauge some options for you, and now I think I have a pretty good idea. Mhmm.","start_word":9795,"end_word":9899,"sentiment":"neutral","sentiment_score":0.0812484119619642},{"text":"Perfect. Cool. I will leave you to it. Thank you so much for your time. Thank you. Thank you. Yes. I do feel I do I do feel better. That's awesome, Trish. We will talk to you Wednesday afternoon.","start_word":9900,"end_word":9938,"sentiment":"positive","sentiment_score":0.4870154857635498},{"text":"Mhmm.","start_word":9939,"end_word":9939,"sentiment":"neutral","sentiment_score":0.18714240193367004},{"text":"Perfect. Thanks again. Thank you.","start_word":9940,"end_word":9944,"sentiment":"positive","sentiment_score":0.4816838204860687},{"text":"No worries. See you later.","start_word":9945,"end_word":9949,"sentiment":"neutral","sentiment_score":0.285917192697525},{"text":"Have a good afternoon.","start_word":9950,"end_word":9953,"sentiment":"positive","sentiment_score":0.43780821561813354},{"text":"Bye bye. You too. Bye.","start_word":9954,"end_word":9958,"sentiment":"neutral","sentiment_score":0.18770140409469604}],"average":{"sentiment":"neutral","sentiment_score":-0.00002692371625647981}}}}