{"metadata":{"transaction_key":"deprecated","request_id":"019eba45-3780-7eb1-9ae4-0e48f9ddd6be","sha256":"f5e9a01dd95670aa6aa9f2676da8532dc7401515b0063520e3e941119e6300a6","created":"2026-06-12T05:19:19.899Z","duration":9.719937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":44},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You're through to Kes. Sorry I can't take your call right now. Please leave me a message, and I'll get back to you as soon as possible. Thank you.","confidence":0.99902344,"words":[{"word":"hi","start":0.39999998,"end":0.9,"confidence":0.7819824,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1067863553762436},{"word":"you're","start":2.32,"end":2.48,"confidence":0.93774414,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.12463986873626708},{"word":"through","start":2.48,"end":2.72,"confidence":0.9448242,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.12273339927196504},{"word":"to","start":2.72,"end":2.8799999,"confidence":0.98535156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1300191581249237},{"word":"kes","start":2.8799999,"end":3.1999998,"confidence":0.66833496,"punctuated_word":"Kes.","sentiment":"neutral","sentiment_score":0.15103593468666077},{"word":"sorry","start":3.1999998,"end":3.4399998,"confidence":0.97265625,"punctuated_word":"Sorry","sentiment":"negative","sentiment_score":-0.34107404947280884},{"word":"i","start":3.4399998,"end":3.6,"confidence":0.74365234,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4321123957633972},{"word":"can't","start":3.6,"end":3.84,"confidence":0.99902344,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5142648816108704},{"word":"take","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5926448106765747},{"word":"your","start":4.08,"end":4.24,"confidence":0.9370117,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5676488280296326},{"word":"call","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5690680146217346},{"word":"right","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.3589087426662445},{"word":"now","start":4.72,"end":5.04,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.3666057884693146},{"word":"please","start":5.04,"end":5.3599997,"confidence":0.9980469,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2613513171672821},{"word":"leave","start":5.3599997,"end":5.6,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.111240416765213},{"word":"me","start":5.6,"end":5.68,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.034105539321899414},{"word":"a","start":5.68,"end":5.8399997,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08738867938518524},{"word":"message","start":5.8399997,"end":6.08,"confidence":0.8737793,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.00029312819242477417},{"word":"and","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11450514197349548},{"word":"i'll","start":6.24,"end":6.3999996,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1183156669139862},{"word":"get","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.03174303472042084},{"word":"back","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.015744537115097046},{"word":"to","start":6.7999997,"end":6.8799996,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08487635850906372},{"word":"you","start":6.8799996,"end":7.04,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1083376407623291},{"word":"as","start":7.04,"end":7.2,"confidence":0.9506836,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.07512231171131134},{"word":"soon","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.0867270678281784},{"word":"as","start":7.44,"end":7.6,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.02287094295024872},{"word":"possible","start":7.6,"end":8.1,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.0540267676115036},{"word":"thank","start":8.16,"end":8.4,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6235729455947876},{"word":"you","start":8.4,"end":8.9,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3505871295928955}],"paragraphs":{"transcript":"\nHi. You're through to Kes. Sorry I can't take your call right now. Please leave me a message, and I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.1067863553762436},{"text":"You're through to Kes.","start":2.32,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.13210709020495415},{"text":"Sorry I can't take your call right now.","start":3.1999998,"end":5.04,"sentiment":"negative","sentiment_score":-0.4677909389138222},{"text":"Please leave me a message, and I'll get back to you as soon as possible.","start":5.04,"end":8.1,"sentiment":"neutral","sentiment_score":0.01452602595090866},{"text":"Thank you.","start":8.16,"end":8.9,"sentiment":"positive","sentiment_score":0.48708003759384155}],"sentiment":"neutral","sentiment_score":-0.06383541102210681,"num_words":30,"start":0.39999998,"end":8.9}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You're through to Kes. Sorry I can't take your call right now. Please leave me a message, and I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.1067863553762436},{"text":"You're through to Kes.","start":2.32,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.13210709020495415},{"text":"Sorry I can't take your call right now.","start":3.1999998,"end":5.04,"sentiment":"negative","sentiment_score":-0.4677909389138222},{"text":"Please leave me a message, and I'll get back to you as soon as possible.","start":5.04,"end":8.1,"sentiment":"neutral","sentiment_score":0.01452602595090866},{"text":"Thank you.","start":8.16,"end":8.9,"sentiment":"positive","sentiment_score":0.48708003759384155}],"sentiment":"neutral","sentiment_score":-0.06383541102210681,"channel":1,"num_words":30,"start":0.39999998,"end":8.9}]},"summary":{"result":"success","short":"Hi. You're through to Kes. Sorry I can't take your call right now. Please leave me a message, and I'll get back to you as soon as possible. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":28,"end_word":29,"intents":[{"intent":"Leave message","confidence_score":0.49919957}]}]},"sentiments":{"segments":[{"text":"Hi. You're through to Kes.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.12933526933193207},{"text":"Sorry I can't take your call right now.","start_word":5,"end_word":12,"sentiment":"negative","sentiment_score":-0.46704211831092834},{"text":"Please leave me a message, and I'll get back to you as soon as possible.","start_word":13,"end_word":27,"sentiment":"neutral","sentiment_score":0.021043334156274796},{"text":"Thank you.","start_word":28,"end_word":29,"sentiment":"positive","sentiment_score":0.5588661432266235}],"average":{"sentiment":"neutral","sentiment_score":-0.03969647667624734}}}}