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there. Good afternoon. How are you? This yeah. This is Abby from Techno One in Springfield, Brisbane.\n\nActually, Danielle asked me to reach out to you since we've spoken with you in the past. I have a note here that you're coming up for an IT review towards the middle of this year. Yes. Is this mister Clinton Peek in ProAdvisor? Oh oh, alright.\n\nSo it has a new name? You're no longer working, basically, in ProAdvisor. Oh, I see. I see. Because the reason why I reached out to you, sir, I was, you know yeah.\n\nI mentioned that that you're coming up for an IT review. But since you are not in that company anymore, how about your current company? So far so good? Everything's all good when it comes to IT? Okay.\n\nNo problem. But thank you, sir, for your time. Alright? Take care. Thank you.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":3.6799998,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.17996925860643387},{"text":"Good afternoon.","start":4.3199997,"end":4.98,"sentiment":"positive","sentiment_score":0.35856370627880096},{"text":"How are you?","start":5.52,"end":6.5,"sentiment":"positive","sentiment_score":0.36351320147514343},{"text":"This yeah.","start":7.8399997,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.10718918964266777},{"text":"This is Abby from Techno One in Springfield, Brisbane.","start":9.5199995,"end":12.58,"sentiment":"neutral","sentiment_score":0.04519409810503324}],"sentiment":"neutral","sentiment_score":0.15492948869036305,"num_words":18,"start":3.6799998,"end":12.58},{"sentences":[{"text":"Actually, Danielle asked me to reach out to you since we've spoken with you in the past.","start":13.125,"end":17.685,"sentiment":"neutral","sentiment_score":0.005478109452216064},{"text":"I have a note here that you're coming up for an IT review towards the middle of this year.","start":17.685,"end":23.465,"sentiment":"neutral","sentiment_score":-0.011517702895951899},{"text":"Yes.","start":28.94,"end":29.1,"sentiment":"neutral","sentiment_score":-0.00025895051658153534},{"text":"Is this mister Clinton Peek in ProAdvisor?","start":29.1,"end":31.52,"sentiment":"neutral","sentiment_score":-0.00936234715793814},{"text":"Oh oh, alright.","start":37.1,"end":38.78,"sentiment":"neutral","sentiment_score":-0.03978771654268106}],"sentiment":"neutral","sentiment_score":-0.0066141920124596736,"num_words":47,"start":13.125,"end":38.78},{"sentences":[{"text":"So it has a new name?","start":38.78,"end":40.16,"sentiment":"neutral","sentiment_score":-0.03367834072560072},{"text":"You're no longer working, basically, in ProAdvisor.","start":47.525,"end":51.865,"sentiment":"neutral","sentiment_score":-0.09303925186395645},{"text":"Oh, I see.","start":53.285,"end":54.005,"sentiment":"neutral","sentiment_score":-0.020843390375375748},{"text":"I see.","start":54.005,"end":54.645,"sentiment":"neutral","sentiment_score":-0.01997140794992447},{"text":"Because the reason why I reached out to you, sir, I was, you know yeah.","start":54.645,"end":58.690002,"sentiment":"neutral","sentiment_score":-0.02631274995704492}],"sentiment":"neutral","sentiment_score":-0.040924516478271195,"num_words":33,"start":38.78,"end":58.690002},{"sentences":[{"text":"I mentioned that that you're coming up for an IT review.","start":58.690002,"end":62.47,"sentiment":"neutral","sentiment_score":-0.008917344734072685},{"text":"But since you are not in that company anymore, how about your current company?","start":62.77,"end":67.43,"sentiment":"neutral","sentiment_score":-0.04677859880030155},{"text":"So far so good?","start":68.130005,"end":69.43,"sentiment":"neutral","sentiment_score":0.09926111251115799},{"text":"Everything's all good when it comes to IT?","start":69.99494,"end":72.65494,"sentiment":"neutral","sentiment_score":0.20277469977736473},{"text":"Okay.","start":72.95494,"end":73.45494,"sentiment":"neutral","sentiment_score":0.1435898095369339}],"sentiment":"neutral","sentiment_score":0.037101070592670066,"num_words":38,"start":58.690002,"end":73.45494},{"sentences":[{"text":"No problem.","start":73.59494,"end":74.31494,"sentiment":"neutral","sentiment_score":0.22934280335903168},{"text":"But thank you, sir, for your time.","start":74.31494,"end":75.59494,"sentiment":"positive","sentiment_score":0.4091151314122336},{"text":"Alright?","start":75.59494,"end":76.09494,"sentiment":"neutral","sentiment_score":0.24166540801525116},{"text":"Take care.","start":76.23494,"end":77.05494,"sentiment":"neutral","sentiment_score":0.23802296072244644},{"text":"Thank you.","start":77.83494,"end":78.73494,"sentiment":"positive","sentiment_score":0.38144588470458984}],"sentiment":"positive","sentiment_score":0.3430781875337873,"num_words":14,"start":73.59494,"end":78.73494},{"sentences":[{"text":"Thank you.","start":78.79494,"end":79.43494,"sentiment":"neutral","sentiment_score":0.32843564450740814},{"text":"Bye bye.","start":79.43494,"end":80.17494,"sentiment":"neutral","sentiment_score":0.14853043854236603}],"sentiment":"neutral","sentiment_score":0.23848304152488708,"num_words":4,"start":78.79494,"end":80.17494}]}}]},{"alternatives":[{"transcript":"Hello? I'm well. An IT review. Pro advice doesn't exist anymore. I work for a company called More Australia. Not with Pro Advice. Yep. Yep. No problem. Okay. See you. 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She asks Danielle if she is working with ProAdvisor and if everything is going well with her current company. Danielle confirms that everything is fine and there is no problem."},"intents":{"segments":[{"text":"I have a note here that you're coming up for an IT review towards the middle of this year. An IT review.","start_word":38,"end_word":59,"intents":[{"intent":"Review it","confidence_score":0.025740735}]}]},"sentiments":{"segments":[{"text":"Hello? Hi there.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.12290339916944504},{"text":"Good afternoon. How are you?","start_word":3,"end_word":7,"sentiment":"positive","sentiment_score":0.35628610849380493},{"text":"I'm This well. yeah. This is Abby from Techno One in Springfield, Brisbane. Actually, Danielle asked me to reach out to you since we've spoken with you in the past. I have a note here that you're coming up for an IT review towards the middle of this year. An IT review. Yes. Is this mister Clinton Peek in ProAdvisor? Pro advice doesn't exist anymore. Oh oh, alright. So it has a new name? I work for a company called More Australia. You're no longer working, basically, Not in with ProAdvisor. Pro Advice. Oh, I see. I see. Because the reason why I reached out to you, sir, I was, you know yeah. I mentioned that that you're coming up for an IT review. But since you are not in that company anymore, how about your current company? So far so good? Everything's all Yep. good when it comes to IT? Okay. No problem.","start_word":8,"end_word":161,"sentiment":"neutral","sentiment_score":0.0010798382572829723},{"text":"But thank you, sir, for your time.","start_word":162,"end_word":168,"sentiment":"positive","sentiment_score":0.41588109731674194},{"text":"Alright? Take Yep. care. No problem. 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