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It's Tommy here from Okview, one of the senior advisers. How are you doing? That is okay. Would you like me to reschedule with you now?\n\nYeah. No worries at all. Let me just double check your next Tuesday. Do you mind if I just quickly flick over on my calendar till then? You're no longer on Daylight Savings, correct, in New South Wales?\n\nPerfect. Just in case. So it's around about 4PM currently where you are, and I do have availability between twelve and two on the Tuesday. 1PM is perfect. No.\n\nThat's alright. The time goes out the window. I'll talk to you on Tuesday. Yep. 1PM Tuesday.\n\nI'll get you a text beforehand. Thank you, Halima. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Helena.","start":5.68,"end":6.48,"sentiment":"neutral","sentiment_score":0.021990659646689892},{"text":"It's Tommy here from Okview, one of the senior advisers.","start":6.48,"end":8.96,"sentiment":"neutral","sentiment_score":0.042323823645710947},{"text":"How are you doing?","start":8.96,"end":9.86,"sentiment":"neutral","sentiment_score":0.047146948520094156},{"text":"That is okay.","start":14.415,"end":15.215,"sentiment":"neutral","sentiment_score":-0.0386925774315993},{"text":"Would you like me to reschedule with you now?","start":15.215,"end":17.315,"sentiment":"neutral","sentiment_score":-0.03334619849920273}],"sentiment":"neutral","sentiment_score":0.008557636822972978,"num_words":28,"start":5.68,"end":17.315},{"sentences":[{"text":"Yeah.","start":17.935001,"end":18.255001,"sentiment":"neutral","sentiment_score":0.008794214576482773},{"text":"No worries at all.","start":18.255001,"end":19.395,"sentiment":"neutral","sentiment_score":0.02001042105257511},{"text":"Let me just double check your next Tuesday.","start":19.535,"end":24.035,"sentiment":"neutral","sentiment_score":0.001955145562533289},{"text":"Do you mind if I just quickly flick over on my calendar till then?","start":24.335,"end":27.635,"sentiment":"neutral","sentiment_score":0.007091507814558489},{"text":"You're no longer on Daylight Savings, correct, in New South Wales?","start":29.27,"end":32.81,"sentiment":"neutral","sentiment_score":-0.02605606522411108}],"sentiment":"neutral","sentiment_score":-0.0021804880203777238,"num_words":38,"start":17.935001,"end":32.81},{"sentences":[{"text":"Perfect.","start":34.47,"end":34.95,"sentiment":"neutral","sentiment_score":0.20724985003471377},{"text":"Just in case.","start":34.95,"end":35.85,"sentiment":"neutral","sentiment_score":0.05568843459089597},{"text":"So it's around about 4PM currently where you are, and I do have availability between twelve and two on the Tuesday.","start":35.989998,"end":45.815,"sentiment":"neutral","sentiment_score":0.024415905587375164},{"text":"1PM is perfect.","start":49.074997,"end":50.535,"sentiment":"neutral","sentiment_score":0.0882543946305911},{"text":"No.","start":53.635,"end":54.135,"sentiment":"neutral","sentiment_score":-0.20066392421722412}],"sentiment":"neutral","sentiment_score":0.03279822175230446,"num_words":29,"start":34.47,"end":54.135},{"sentences":[{"text":"That's alright.","start":56.05,"end":56.609997,"sentiment":"neutral","sentiment_score":-0.005517739802598953},{"text":"The time goes out the window.","start":56.609997,"end":57.809998,"sentiment":"neutral","sentiment_score":0.11638531709710757},{"text":"I'll talk to you on Tuesday.","start":57.809998,"end":59.03,"sentiment":"neutral","sentiment_score":0.037944178407390915},{"text":"Yep.","start":61.329998,"end":61.649998,"sentiment":"neutral","sentiment_score":0.04305936396121979},{"text":"1PM Tuesday.","start":61.649998,"end":62.53,"sentiment":"neutral","sentiment_score":0.14064688980579376}],"sentiment":"neutral","sentiment_score":0.07289968452909414,"num_words":17,"start":56.05,"end":62.53},{"sentences":[{"text":"I'll get you a text beforehand.","start":62.53,"end":63.909996,"sentiment":"neutral","sentiment_score":0.19806605577468872},{"text":"Thank you, Halima.","start":65.57,"end":66.53,"sentiment":"positive","sentiment_score":0.43539711833000183},{"text":"Bye.","start":66.53,"end":67.03,"sentiment":"neutral","sentiment_score":0.15415021777153015}],"sentiment":"neutral","sentiment_score":0.2648737907409668,"num_words":10,"start":62.53,"end":67.03}]}}]},{"alternatives":[{"transcript":"I'm so sorry, buddy. Hello? Hi. Sorry. I completely forgot to call you, but I wasn't gonna be able to have time this afternoon. I'm so sorry. Can we reschedule it? Yeah. I think it's not gonna be till next Tuesday now. Yeah. Yeah. Of course. Of course. Yep. It's a no. So it's the same as you. Okay. So I can how about one? 1PM? Okay. Awesome. Thank you so much. I'm so sorry. I was meant to call you this morning, but my day is literally going upside down. Awesome. Yeah. I know. So 1PM, Tuesday. Thank you so much. Okay. Sounds good. Thank you. Thanks, Tommy. Okay. 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so sorry, buddy. Hello? Hi. Sorry. I completely forgot to call you, but I wasn't gonna be able to have time this afternoon.\n\nI'm so sorry. Can we reschedule it? Yeah. I think it's not gonna be till next Tuesday now. Yeah.\n\nYeah. Of course. Of course. Yep. It's a no.\n\nSo it's the same as you. Okay. So I can how about one? 1PM? Okay.\n\nAwesome. Thank you so much. I'm so sorry. I was meant to call you this morning, but my day is literally going upside down. Awesome.\n\nYeah. I know. So 1PM, Tuesday. Thank you so much. Okay.\n\nSounds good. Thank you. Thanks, Tommy. Okay. Bye.","paragraphs":[{"sentences":[{"text":"I'm so sorry, buddy.","start":0.16,"end":1.38,"sentiment":"neutral","sentiment_score":-0.2777457535266876},{"text":"Hello?","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":-0.08402272313833237},{"text":"Hi.","start":8.4,"end":8.88,"sentiment":"neutral","sentiment_score":0.02532225102186203},{"text":"Sorry.","start":8.88,"end":9.38,"sentiment":"neutral","sentiment_score":-0.006392253562808037},{"text":"I completely forgot to call you, but I wasn't gonna be able to have time this afternoon.","start":9.76,"end":13.86,"sentiment":"neutral","sentiment_score":-0.1579533981926301}],"sentiment":"neutral","sentiment_score":-0.16088681287753084,"num_words":24,"start":0.16,"end":13.86},{"sentences":[{"text":"I'm so sorry.","start":15.184999,"end":16.145,"sentiment":"neutral","sentiment_score":-0.03986655672391256},{"text":"Can we reschedule it?","start":16.145,"end":17.765,"sentiment":"neutral","sentiment_score":-0.0098363624420017},{"text":"Yeah.","start":19.505,"end":19.985,"sentiment":"neutral","sentiment_score":0.020176544785499573},{"text":"I think it's not gonna be till next Tuesday now.","start":19.985,"end":22.564999,"sentiment":"neutral","sentiment_score":-0.003341999836266041},{"text":"Yeah.","start":24.384998,"end":24.884998,"sentiment":"neutral","sentiment_score":0.010348677635192873}],"sentiment":"neutral","sentiment_score":-0.008517889256932233,"num_words":19,"start":15.184999,"end":24.884998},{"sentences":[{"text":"Yeah.","start":26.384998,"end":26.785,"sentiment":"neutral","sentiment_score":0.00889622326940298},{"text":"Of course.","start":26.785,"end":27.345,"sentiment":"neutral","sentiment_score":0.0010463220532983541},{"text":"Of course.","start":27.345,"end":27.825,"sentiment":"neutral","sentiment_score":0.00470482325181365},{"text":"Yep.","start":27.825,"end":28.08,"sentiment":"neutral","sentiment_score":0.010890951380133629},{"text":"It's a no.","start":32.72,"end":33.62,"sentiment":"neutral","sentiment_score":-0.03283123920361201}],"sentiment":"neutral","sentiment_score":-0.00746713915011949,"num_words":9,"start":26.384998,"end":33.62},{"sentences":[{"text":"So it's the same as you.","start":33.92,"end":35.3,"sentiment":"neutral","sentiment_score":0.05669313700248798},{"text":"Okay.","start":45.885,"end":46.204998,"sentiment":"neutral","sentiment_score":0.0227605439722538},{"text":"So I can how about one?","start":46.204998,"end":47.825,"sentiment":"neutral","sentiment_score":0.021586063007513683},{"text":"1PM?","start":49.325,"end":50.145,"sentiment":"neutral","sentiment_score":0.03134099394083023},{"text":"Okay.","start":50.845,"end":51.165,"sentiment":"neutral","sentiment_score":0.16816949844360352}],"sentiment":"neutral","sentiment_score":0.0461297490944465,"num_words":15,"start":33.92,"end":51.165},{"sentences":[{"text":"Awesome.","start":51.165,"end":51.485,"sentiment":"positive","sentiment_score":0.42675143480300903},{"text":"Thank you so much.","start":51.485,"end":52.285,"sentiment":"positive","sentiment_score":0.49291808903217316},{"text":"I'm so sorry.","start":52.285,"end":52.845,"sentiment":"neutral","sentiment_score":-0.046488107492526375},{"text":"I was meant to call you this morning, but my day is literally going upside down.","start":52.845,"end":55.824997,"sentiment":"neutral","sentiment_score":-0.2526503265835345},{"text":"Awesome.","start":57.12,"end":57.62,"sentiment":"neutral","sentiment_score":0.21369978785514832}],"sentiment":"neutral","sentiment_score":-0.06278983876109123,"num_words":25,"start":51.165,"end":57.62},{"sentences":[{"text":"Yeah.","start":58.32,"end":58.440002,"sentiment":"neutral","sentiment_score":0.03137553855776787},{"text":"I know.","start":58.440002,"end":59.06,"sentiment":"neutral","sentiment_score":0.020304319448769093},{"text":"So 1PM, Tuesday.","start":59.52,"end":60.739998,"sentiment":"neutral","sentiment_score":0.031136813883980114},{"text":"Thank you so much.","start":62.08,"end":63.14,"sentiment":"neutral","sentiment_score":0.19552163034677505},{"text":"Okay.","start":63.84,"end":64.24,"sentiment":"neutral","sentiment_score":0.24098685383796692}],"sentiment":"neutral","sentiment_score":0.10804254493930122,"num_words":11,"start":58.32,"end":64.24},{"sentences":[{"text":"Sounds good.","start":64.24,"end":64.8,"sentiment":"positive","sentiment_score":0.42590950429439545},{"text":"Thank you.","start":64.8,"end":65.44,"sentiment":"positive","sentiment_score":0.46910762786865234},{"text":"Thanks, Tommy.","start":65.44,"end":66.34,"sentiment":"positive","sentiment_score":0.4188040792942047},{"text":"Okay.","start":66.8,"end":67.12,"sentiment":"neutral","sentiment_score":0.11984960734844208},{"text":"Bye.","start":67.12,"end":67.62,"sentiment":"neutral","sentiment_score":0.07686544209718704}],"sentiment":"positive","sentiment_score":0.35304468404501677,"num_words":8,"start":64.24,"end":67.62}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I'm so sorry, buddy. Hello?\n\nChannel 0: Hi, Helena. It's Tommy here from Okview, one of the senior\n\nChannel 1: Hi.\n\nChannel 0: advisers.\n\nChannel 1: Sorry.\n\nChannel 0: How are you doing?\n\nChannel 1: I completely forgot to call you, but I wasn't gonna be able to have time this afternoon.\n\nChannel 0: That is okay.\n\nChannel 1: I'm\n\nChannel 0: Would\n\nChannel 1: so\n\nChannel 0: you like me\n\nChannel 1: sorry.\n\nChannel 0: to reschedule\n\nChannel 1: Can we\n\nChannel 0: with\n\nChannel 1: reschedule\n\nChannel 0: you now?\n\nChannel 1: it?\n\nChannel 0: Yeah. No worries at all.\n\nChannel 1: Yeah.\n\nChannel 0: Let me just\n\nChannel 1: I think\n\nChannel 0: double\n\nChannel 1: it's not\n\nChannel 0: check\n\nChannel 1: gonna\n\nChannel 0: your\n\nChannel 1: be till next Tuesday now.\n\nChannel 0: next Tuesday. Do\n\nChannel 1: Yeah.\n\nChannel 0: you mind if I just quickly flick over on my\n\nChannel 1: Yeah.\n\nChannel 0: calendar\n\nChannel 1: Of\n\nChannel 0: till\n\nChannel 1: course.\n\nChannel 0: then?\n\nChannel 1: Of course. Yep.\n\nChannel 0: You're no longer on Daylight Savings, correct, in New South Wales?\n\nChannel 1: It's a no. So it's the same\n\nChannel 0: Perfect.\n\nChannel 1: as you.\n\nChannel 0: Just in case. So it's around about 4PM currently where you are, and I do have availability between twelve and two on the Tuesday.\n\nChannel 1: Okay. So I can how about one?\n\nChannel 0: 1PM\n\nChannel 1: 1PM?\n\nChannel 0: is perfect.\n\nChannel 1: Okay. Awesome. Thank you so much. I'm so sorry. I was meant to call you\n\nChannel 0: No.\n\nChannel 1: this morning, but my day is literally going upside down.\n\nChannel 0: That's alright. The time goes\n\nChannel 1: Awesome.\n\nChannel 0: out the window. I'll talk to you\n\nChannel 1: Yeah.\n\nChannel 0: on\n\nChannel 1: I\n\nChannel 0: Tuesday.\n\nChannel 1: know. So 1PM, Tuesday.\n\nChannel 0: Yep. 1PM\n\nChannel 1: Thank\n\nChannel 0: Tuesday.\n\nChannel 1: you so\n\nChannel 0: I'll\n\nChannel 1: much.\n\nChannel 0: get you a text beforehand.\n\nChannel 1: Okay. Sounds good. Thank you. Thanks,\n\nChannel 0: Thank you,\n\nChannel 1: Tommy.\n\nChannel 0: Halima. Bye.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"I'm so sorry, buddy.","start":0.16,"end":1.38,"sentiment":"neutral","sentiment_score":-0.2777457535266876},{"text":"Hello?","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":-0.08402272313833237}],"sentiment":"neutral","sentiment_score":-0.23900114744901657,"channel":1,"num_words":5,"start":0.16,"end":5.22},{"sentences":[{"text":"Hi, Helena.","start":5.68,"end":6.48,"sentiment":"neutral","sentiment_score":0.021990659646689892},{"text":"It's Tommy here from Okview, one of the 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customer, Helena, receives a call from Tommy at Okview, but apologizes for not being able to make it. Tommy confirms a rescheduled appointment for Tuesday at 1PM and sends a text to Helena."},"intents":{"segments":[{"text":"I completely forgot to call you, but I wasn't gonna be able to have time this afternoon. That is okay. I'm Would so you like me sorry. to reschedule Can we with reschedule you now? it?","start_word":23,"end_word":58,"intents":[{"intent":"Reschedule appointment","confidence_score":0.7296601}]}]},"sentiments":{"segments":[{"text":"I'm so sorry, buddy. Hello? Hi, Helena. It's Tommy here from Okview, one of the senior Hi. advisers. Sorry. How are you doing? I completely forgot to call you, but I wasn't gonna be able to have time this afternoon. That is okay. I'm Would so you like me sorry. to reschedule Can we with reschedule you now? it? Yeah. No worries at all. Yeah. Let me just I think double it's not check gonna your be till next Tuesday now. next Tuesday. Do Yeah. you mind if I just quickly flick over on my Yeah. calendar Of till course. then? Of course. Yep. You're no longer on Daylight Savings, correct, in New South Wales? It's a no. So it's the same Perfect. as you. Just in case. So it's around about 4PM currently where you are, and I do have availability between twelve and two on the Tuesday. Okay. So I can how about one? 1PM 1PM? is perfect. Okay.","start_word":0,"end_word":160,"sentiment":"neutral","sentiment_score":-0.014523661695420742},{"text":"Awesome. Thank you so much.","start_word":161,"end_word":165,"sentiment":"positive","sentiment_score":0.4701160192489624},{"text":"I'm so sorry. I was meant to call you No.","start_word":166,"end_word":175,"sentiment":"neutral","sentiment_score":-0.07226867973804474},{"text":"this morning, but my day is literally going upside down.","start_word":176,"end_word":185,"sentiment":"negative","sentiment_score":-0.35449346899986267},{"text":"That's alright. The time goes Awesome. out the window. I'll talk to you Yeah. on I Tuesday. know. So 1PM, Tuesday. 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