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Do you know if there's an a private embedded network in your area like Super Networks, Lidamore, anything like that? Super Networks. Yeah. What's the address? Oh, yeah. That's the Super Networks. Alright. Okay. So you can do it. Why why I couldn't often actually onboard you from here, or you can go to our website and onboard yourself up to you. Well, how many well, how many people will be using the Internet? Okay. So we've got basic plan. What will you be you would sorry. Will you be using PlayStations or anything like that? Well, to study what's YouTube, you just need a basic plan 25, which is $69.95 a month. At the moment, you get your first month free, and it's 15% for the six months, including your free your first free month. If you got a twelve month contract, you get a x a x 1,800 router for free. Twenty four months, you get a Wi Fi seven for free. No. We don't have six months contract. Yeah. We got twelve and twenty four months. Twelve months. Okay. Let me just I just need your full name, please. G f a r. Rafaela, surname? A j e l a r I. Ajelara. Ajelara. Okay. Okay. And the best email address? Jelara five So I'll just spell it out for you. Jafar, g for George. Right? Or j for jungle? That was the so it's j for jungle log, Jafar. Alright. Alright. Hang on. Okay. So it's JForJungleAForAppleFForFreddieAForAppleRForRogerAForAppleJForJungle again, e for eagle, l for Lima, r for Roger, a for apple. Hang on. G is one thing, J is something else. So G is other so the first okay. So the first letter is g for Gary. Yeah? Okay. Got it. Yeah. Then we got a for apple, f for Freddie, a for apple again, r for Roger, a for apple, j for jungle, e for England, l for Lima, r for rabbit, and a for apple. What @gmail.com, was it? Yep. Okay. So it's eleven at g mail oops. G mail. Cool. Cool. Alright. Cool. The best contact number, is that the one I see on the screen? The 0450 731814814. Perfect. And your date of birth, please? Yeah. Form of ID can be either a driver's license, passport, or Medicare card, and we need that. So if anybody rings up on your behalf, we verify them through this page over the date of birth and then and a ID card. Yep. Yep. 2270. Yep. 2252. Was it? Okay. And the main address is Unit 6 02 Slash yep. Hello? So it's Unit 602. What else? What number? Yep. How do you spell that? Sand? Oh, Sandstone. Yep. Crescent, was it? And what's the ZIP? What's the code there, the postcode? 2113. Okay. And where's that in the in the ACT? What area? Up Macquarie Park, was it? It's in New South Wales. Yes. You're right. New South Wales. Yep. Now I'm gonna put you're gonna get your details for your portal. You can you got a login portal, so that's where you can set up your direct debit for via bank or credit card or whatever. And I'm gonna put down your first name, Yafar. And it'll be 20 26. Alright? And the password will be just Generic123456. Like, you can log in once you get all the details. Change it. No. No. I'm just telling you that you're you don't need anything right now. We're just gonna put the order through. Now with with the Wi Fi, you can have it send out two ways, standard, which is a $20.20 $20 postage or express, which is $30 postage. The difference is with standard and taking it either from four to seven days depending on the Australia Post. It normally takes about four or five days, but sometimes they they can be a little bit longer. Or if you have express, which is an extra $10, you'll have it in one business day. So we could put it through tomorrow. Today, today is Tuesday, and you'll get it by Thursday. So you want the standard or the express? Okay. So we'll put that through as a standard. Not a problem. Okay. Just waiting for that to get invalid. I'll go of course, it's invalid. I forgot to put the ad. Okay. Let's save that now. Alright. So you've been added on now. We just gotta activate your service, which should be a standard a standard service of 20 five Mbps. So your first month is for reset. You won't receive an invoice until the second month. The second month, yeah, it's a today is the twenty first. So it'll go from the twenty first from to the twenty first, and then it'll go to twenty first from the first of the following month and then that month. So it'll go to pro rata, so you'll get charged for the month of so in July, August, September, and part of July. And then it'll just get back to a natural thirty day charge. Because all the all the invoice gets down there in the first of every month, and then it'd be paid before the eleventh to avoid late fees and stuff like that. Is there anything else? Okay. Well, there you go. All all done. Now we we send out the the router to you by Australia Post. So if nobody's home Oh, well, if you have a router, we'll get the tech team to get in contact with you when it's activated and just use that router. That's it. So we could have you ready in about ten minutes, ten, fifteen minutes. What sort of router do you have? Just give me an idea on what sort of model. Yeah. What's my model? Is it is it saying anything? Like, there's a sticker underneath. It'll yep. Yep. Does it say Wi Fi six anywhere? Anyway, look. Our tech team will be in touch within the next fifteen, twenty minutes. Do you have WhatsApp? Okay. So they'll probably get you to send the photo through WhatsApp and all that. So you'll receive a text through WhatsApp very shortly, and then and I'll probably ask you to send a photo of the model of the routers. Because if it's an old if it's the old Wi Fi five, the AC router, it's not gonna work on OptiFiber. It's normally a VDSL router. But if it's got a Wi Fi six or if it's an AC router with the the WA import at the back of it, it should work. Alright. So just, yeah, just leave it with us. Yeah. Thanks for trusting Airtel. I'll get that all that sorted for you. And just, yeah, just be ready for a a text to come through through WhatsApp. Alright. Not a problem. Anything else? Oh, you have a lovely afternoon. Thank you very much. Cheers, man. 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day, Natal. Sorry? Oh, okay. Yep. Is it for the Internet?\n\nOkay. One second. Do you know if there's an a private embedded network in your area like Super Networks, Lidamore, anything like that? Super Networks. Yeah.\n\nWhat's the address? Oh, yeah. That's the Super Networks. Alright. Okay.\n\nSo you can do it. Why why I couldn't often actually onboard you from here, or you can go to our website and onboard yourself up to you. Well, how many well, how many people will be using the Internet? Okay. So we've got basic plan.\n\nWhat will you be you would sorry. Will you be using PlayStations or anything like that? Well, to study what's YouTube, you just need a basic plan 25, which is $69.95 a month. At the moment, you get your first month free, and it's 15% for the six months, including your free your first free month. If you got a twelve month contract, you get a x a x 1,800 router for free.\n\nTwenty four months, you get a Wi Fi seven for free. No. We don't have six months contract. Yeah. We got twelve and twenty four months.\n\nTwelve months. Okay. Let me just I just need your full name, please. G f a r. Rafaela, surname?\n\nA j e l a r I. Ajelara. Ajelara. Okay. Okay.\n\nAnd the best email address? Jelara five So I'll just spell it out for you. Jafar, g for George. Right? Or j for jungle?\n\nThat was the so it's j for jungle log, Jafar. Alright. Alright. Hang on. Okay.\n\nSo it's JForJungleAForAppleFForFreddieAForAppleRForRogerAForAppleJForJungle again, e for eagle, l for Lima, r for Roger, a for apple. Hang on. G is one thing, J is something else. So G is other so the first okay. So the first letter is g for Gary.\n\nYeah? Okay. Got it. Yeah. Then we got a for apple, f for Freddie, a for apple again, r for Roger, a for apple, j for jungle, e for England, l for Lima, r for rabbit, and a for apple.\n\nWhat @gmail.com, was it? Yep. Okay. So it's eleven at g mail oops. G mail.\n\nCool. Cool. Alright. Cool. The best contact number, is that the one I see on the screen?\n\nThe 0450 731814814. Perfect. And your date of birth, please? Yeah. Form of ID can be either a driver's license, passport, or Medicare card, and we need that.\n\nSo if anybody rings up on your behalf, we verify them through this page over the date of birth and then and a ID card. Yep. Yep. 2270. Yep.\n\n2252. Was it? Okay. And the main address is Unit 6 02 Slash yep. Hello?\n\nSo it's Unit 602. What else? What number? Yep. How do you spell that?\n\nSand? Oh, Sandstone. Yep. Crescent, was it? And what's the ZIP?\n\nWhat's the code there, the postcode? 2113. Okay. And where's that in the in the ACT? What area?\n\nUp Macquarie Park, was it? It's in New South Wales. Yes. You're right. New South Wales.\n\nYep. Now I'm gonna put you're gonna get your details for your portal. You can you got a login portal, so that's where you can set up your direct debit for via bank or credit card or whatever. And I'm gonna put down your first name, Yafar. And it'll be 20 26.\n\nAlright? And the password will be just Generic123456. Like, you can log in once you get all the details. Change it. No.\n\nNo. I'm just telling you that you're you don't need anything right now. We're just gonna put the order through. Now with with the Wi Fi, you can have it send out two ways, standard, which is a $20.20 $20 postage or express, which is $30 postage. The difference is with standard and taking it either from four to seven days depending on the Australia Post.\n\nIt normally takes about four or five days, but sometimes they they can be a little bit longer. Or if you have express, which is an extra $10, you'll have it in one business day. So we could put it through tomorrow. Today, today is Tuesday, and you'll get it by Thursday. So you want the standard or the express?\n\nOkay. So we'll put that through as a standard. Not a problem. Okay. Just waiting for that to get invalid.\n\nI'll go of course, it's invalid. I forgot to put the ad. Okay. Let's save that now. Alright.\n\nSo you've been added on now. We just gotta activate your service, which should be a standard a standard service of 20 five Mbps. So your first month is for reset. You won't receive an invoice until the second month. The second month, yeah, it's a today is the twenty first.\n\nSo it'll go from the twenty first from to the twenty first, and then it'll go to twenty first from the first of the following month and then that month. So it'll go to pro rata, so you'll get charged for the month of so in July, August, September, and part of July. And then it'll just get back to a natural thirty day charge. Because all the all the invoice gets down there in the first of every month, and then it'd be paid before the eleventh to avoid late fees and stuff like that. Is there anything else?\n\nOkay. Well, there you go. All all done. Now we we send out the the router to you by Australia Post. So if nobody's home Oh, well, if you have a router, we'll get the tech team to get in contact with you when it's activated and just use that router.\n\nThat's it. So we could have you ready in about ten minutes, ten, fifteen minutes. What sort of router do you have? Just give me an idea on what sort of model. Yeah.\n\nWhat's my model? Is it is it saying anything? Like, there's a sticker underneath. It'll yep. Yep.\n\nDoes it say Wi Fi six anywhere? Anyway, look. Our tech team will be in touch within the next fifteen, twenty minutes. Do you have WhatsApp? Okay.\n\nSo they'll probably get you to send the photo through WhatsApp and all that. So you'll receive a text through WhatsApp very shortly, and then and I'll probably ask you to send a photo of the model of the routers. Because if it's an old if it's the old Wi Fi five, the AC router, it's not gonna work on OptiFiber. It's normally a VDSL router. But if it's got a Wi Fi six or if it's an AC router with the the WA import at the back of it, it should work.\n\nAlright. So just, yeah, just leave it with us. Yeah. Thanks for trusting Airtel. I'll get that all that sorted for you.\n\nAnd just, yeah, just be ready for a a text to come through through WhatsApp. Alright. Not a problem. Anything else? Oh, you have a lovely afternoon.\n\nThank you very much. Cheers, man. Bye.","paragraphs":[{"sentences":[{"text":"Good day, Natal.","start":0.16,"end":1.06,"sentiment":"positive","sentiment_score":0.46462786197662354},{"text":"Sorry?","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":-0.03114691749215126},{"text":"Oh, okay.","start":13.485,"end":15.485,"sentiment":"neutral","sentiment_score":0.02429612260311842},{"text":"Yep.","start":15.485,"end":15.724999,"sentiment":"neutral","sentiment_score":0.06263681501150131},{"text":"Is it for the Internet?","start":15.724999,"end":16.865,"sentiment":"neutral","sentiment_score":0.029521899297833443}],"sentiment":"neutral","sentiment_score":0.13513126876205206,"num_words":12,"start":0.16,"end":16.865},{"sentences":[{"text":"Okay.","start":18.445,"end":18.845,"sentiment":"neutral","sentiment_score":0.0383971631526947},{"text":"One second.","start":18.845,"end":19.664999,"sentiment":"neutral","sentiment_score":0.02504988294094801},{"text":"Do you know if there's an a private embedded network in your area like Super Networks, Lidamore, anything like that?","start":27.6,"end":33.22,"sentiment":"neutral","sentiment_score":0.035067706601694226},{"text":"Super Networks.","start":38.56,"end":39.28,"sentiment":"neutral","sentiment_score":0.1940721943974495},{"text":"Yeah.","start":39.28,"end":39.6,"sentiment":"neutral","sentiment_score":0.06862254440784454}],"sentiment":"neutral","sentiment_score":0.04794684593350841,"num_words":26,"start":18.445,"end":39.6},{"sentences":[{"text":"What's the address?","start":39.6,"end":40.5,"sentiment":"neutral","sentiment_score":0.038238282004992165},{"text":"Oh, yeah.","start":43.095,"end":48.695,"sentiment":"neutral","sentiment_score":0.06326988153159618},{"text":"That's the Super Networks.","start":48.695,"end":49.755,"sentiment":"neutral","sentiment_score":0.18779809400439262},{"text":"Alright.","start":50.455,"end":50.955,"sentiment":"neutral","sentiment_score":0.1540563702583313},{"text":"Okay.","start":52.295002,"end":52.775,"sentiment":"neutral","sentiment_score":0.15642046928405762}],"sentiment":"neutral","sentiment_score":0.11844762042164803,"num_words":11,"start":39.6,"end":52.775},{"sentences":[{"text":"So you can do it.","start":52.775,"end":53.815002,"sentiment":"neutral","sentiment_score":0.21800643503665923},{"text":"Why why I couldn't often actually onboard you from here, or you can go to our website and onboard yourself up to you.","start":53.815002,"end":60.440002,"sentiment":"neutral","sentiment_score":0.09840820762126343},{"text":"Well, how many well, how many people will be using the Internet?","start":64.66,"end":68.44,"sentiment":"neutral","sentiment_score":0.012077439809218049},{"text":"Okay.","start":70.515,"end":70.835,"sentiment":"neutral","sentiment_score":0.029534852132201195},{"text":"So we've got basic plan.","start":70.835,"end":73.715,"sentiment":"neutral","sentiment_score":0.03757302053272724}],"sentiment":"neutral","sentiment_score":0.08077717789084367,"num_words":46,"start":52.775,"end":73.715},{"sentences":[{"text":"What will you be you would sorry.","start":73.715,"end":76.375,"sentiment":"neutral","sentiment_score":-0.016250731689589366},{"text":"Will you be using PlayStations or anything like that?","start":76.435,"end":79.41499,"sentiment":"neutral","sentiment_score":-0.054333169013261795},{"text":"Well, to study what's YouTube, you just need a basic plan 25, which is $69.95 a month.","start":88.34,"end":93.96,"sentiment":"neutral","sentiment_score":0.09018848661114187},{"text":"At the moment, you get your first month free, and it's 15% for the six months, including your free your first free month.","start":94.34,"end":101.534996,"sentiment":"neutral","sentiment_score":0.15472954317279483},{"text":"If you got a twelve month contract, you get a x a x 1,800 router for free.","start":102.395,"end":108.015,"sentiment":"neutral","sentiment_score":0.10192078702590045}],"sentiment":"neutral","sentiment_score":0.08523128084736327,"num_words":73,"start":73.715,"end":108.015},{"sentences":[{"text":"Twenty four months, you get a Wi Fi seven for free.","start":108.395,"end":111.055,"sentiment":"neutral","sentiment_score":0.1096090545708483},{"text":"No.","start":117.82,"end":117.98,"sentiment":"neutral","sentiment_score":-0.11083751916885376},{"text":"We don't have six months contract.","start":117.98,"end":119.68,"sentiment":"neutral","sentiment_score":-0.1596428006887436},{"text":"Yeah.","start":121.9,"end":122.22,"sentiment":"neutral","sentiment_score":-0.028669029474258423},{"text":"We got twelve and twenty four months.","start":122.22,"end":124.08,"sentiment":"neutral","sentiment_score":-0.020890666970184872}],"sentiment":"neutral","sentiment_score":-0.0014576315879821777,"num_words":26,"start":108.395,"end":124.08},{"sentences":[{"text":"Twelve months.","start":127.82,"end":128.46,"sentiment":"neutral","sentiment_score":-0.00621522031724453},{"text":"Okay.","start":128.46,"end":128.96,"sentiment":"neutral","sentiment_score":0.020062364637851715},{"text":"Let me just I just need your full name, please.","start":129.605,"end":134.825,"sentiment":"neutral","sentiment_score":0.015407575108110905},{"text":"G f a r.","start":138.165,"end":144.34999,"sentiment":"neutral","sentiment_score":-0.0037000686861574654},{"text":"Rafaela, surname?","start":144.96999,"end":146.18999,"sentiment":"neutral","sentiment_score":0.00695888209156692}],"sentiment":"neutral","sentiment_score":0.00846448234331451,"num_words":19,"start":127.82,"end":146.18999},{"sentences":[{"text":"A j e l a r I.","start":148.32999,"end":153.39,"sentiment":"neutral","sentiment_score":0.00533281805525933},{"text":"Ajelara.","start":156.08499,"end":156.58499,"sentiment":"neutral","sentiment_score":0.008928104303777218},{"text":"Ajelara.","start":156.885,"end":157.385,"sentiment":"neutral","sentiment_score":0.027111757546663284},{"text":"Okay.","start":158.64499,"end":159.14499,"sentiment":"neutral","sentiment_score":0.3244243562221527},{"text":"Okay.","start":159.765,"end":160.165,"sentiment":"neutral","sentiment_score":0.18443119525909424}],"sentiment":"neutral","sentiment_score":0.052929558156227526,"num_words":11,"start":148.32999,"end":160.165},{"sentences":[{"text":"And the best email address?","start":160.165,"end":161.545,"sentiment":"neutral","sentiment_score":0.09172141999006271},{"text":"Jelara five So I'll just spell it out for you.","start":166.245,"end":175.22,"sentiment":"neutral","sentiment_score":0.05510654989629984},{"text":"Jafar, g for George.","start":175.22,"end":176.58,"sentiment":"neutral","sentiment_score":0.012531611835584044},{"text":"Right?","start":176.58,"end":176.98001,"sentiment":"neutral","sentiment_score":0.015752682462334633},{"text":"Or j for jungle?","start":176.98001,"end":178.12001,"sentiment":"neutral","sentiment_score":0.005452068406157196}],"sentiment":"neutral","sentiment_score":0.04572333343094215,"num_words":24,"start":160.165,"end":178.12001},{"sentences":[{"text":"That was the so it's j for jungle log, Jafar.","start":183.785,"end":186.765,"sentiment":"neutral","sentiment_score":0.010339165665209293},{"text":"Alright.","start":199.34999,"end":199.82999,"sentiment":"neutral","sentiment_score":0.05132405459880829},{"text":"Alright.","start":199.82999,"end":200.15,"sentiment":"neutral","sentiment_score":0.06317417323589325},{"text":"Hang on.","start":200.15,"end":200.89,"sentiment":"neutral","sentiment_score":0.05607215315103531},{"text":"Okay.","start":201.03,"end":201.43,"sentiment":"neutral","sentiment_score":0.04228326305747032}],"sentiment":"neutral","sentiment_score":0.024821163589755692,"num_words":15,"start":183.785,"end":201.43},{"sentences":[{"text":"So it's JForJungleAForAppleFForFreddieAForAppleRForRogerAForAppleJForJungle again, e for eagle, l for Lima, r for Roger, a for apple.","start":201.43,"end":215.375,"sentiment":"neutral","sentiment_score":0.02213973755715415},{"text":"Hang on.","start":220.90001,"end":221.38,"sentiment":"neutral","sentiment_score":-0.02185590285807848},{"text":"G is one thing, J is something else.","start":221.38,"end":223.78,"sentiment":"neutral","sentiment_score":-0.062171257100999355},{"text":"So G is other so the first okay.","start":223.78,"end":231.78,"sentiment":"neutral","sentiment_score":-0.05124137247912586},{"text":"So the first letter is g for Gary.","start":231.78,"end":233.70001,"sentiment":"neutral","sentiment_score":0.0020777020836248994}],"sentiment":"neutral","sentiment_score":-0.013813224399373644,"num_words":42,"start":201.43,"end":233.70001},{"sentences":[{"text":"Yeah?","start":233.70001,"end":234.20001,"sentiment":"neutral","sentiment_score":0.0028301249258220196},{"text":"Okay.","start":235.675,"end":235.995,"sentiment":"neutral","sentiment_score":0.01995967887341976},{"text":"Got it.","start":235.995,"end":236.315,"sentiment":"neutral","sentiment_score":0.030461961403489113},{"text":"Yeah.","start":236.315,"end":236.815,"sentiment":"neutral","sentiment_score":0.0276792012155056},{"text":"Then we got a for apple, f for Freddie, a for apple again, r for Roger, a for apple, j for jungle, e for England, l for Lima, r for rabbit, and a for apple.","start":237.27501,"end":261.105,"sentiment":"neutral","sentiment_score":0.01189495949074626}],"sentiment":"neutral","sentiment_score":0.013192912749946117,"num_words":40,"start":233.70001,"end":261.105},{"sentences":[{"text":"What @gmail.com, was it?","start":261.245,"end":263.505,"sentiment":"neutral","sentiment_score":0.009898442076519132},{"text":"Yep.","start":266.445,"end":266.945,"sentiment":"neutral","sentiment_score":0.023822586983442307},{"text":"Okay.","start":269.245,"end":269.565,"sentiment":"neutral","sentiment_score":0.023200295865535736},{"text":"So it's eleven at g mail oops.","start":269.565,"end":275.74002,"sentiment":"neutral","sentiment_score":0.022923584761364118},{"text":"G mail.","start":280.92,"end":281.66,"sentiment":"neutral","sentiment_score":0.0395906176418066}],"sentiment":"neutral","sentiment_score":0.021750865317881108,"num_words":15,"start":261.245,"end":281.66},{"sentences":[{"text":"Cool.","start":282.2,"end":282.7,"sentiment":"positive","sentiment_score":0.3707520663738251},{"text":"Cool.","start":282.84,"end":283.34,"sentiment":"positive","sentiment_score":0.3556445837020874},{"text":"Alright.","start":283.64,"end":284.14,"sentiment":"neutral","sentiment_score":0.2869061231613159},{"text":"Cool.","start":284.28497,"end":284.44498,"sentiment":"neutral","sentiment_score":0.2486366629600525},{"text":"The best contact number, is that the one I see on the screen?","start":284.44498,"end":286.76498,"sentiment":"neutral","sentiment_score":0.07841809695729843}],"sentiment":"neutral","sentiment_score":0.1341985115671859,"num_words":17,"start":282.2,"end":286.76498},{"sentences":[{"text":"The 0450 731814814.","start":286.76498,"end":294.22498,"sentiment":"neutral","sentiment_score":0.05767471343278885},{"text":"Perfect.","start":295.56497,"end":296.06497,"sentiment":"positive","sentiment_score":0.6652177572250366},{"text":"And your date of birth, please?","start":296.125,"end":297.66498,"sentiment":"neutral","sentiment_score":0.25325750807921094},{"text":"Yeah.","start":305.03998,"end":305.36,"sentiment":"neutral","sentiment_score":0.1091378852725029},{"text":"Form of ID can be either a driver's license, passport, or Medicare card, and we need that.","start":305.36,"end":310.72,"sentiment":"neutral","sentiment_score":0.048790556104744184}],"sentiment":"neutral","sentiment_score":0.11772729589470796,"num_words":28,"start":286.76498,"end":310.72},{"sentences":[{"text":"So if anybody rings up on your behalf, we verify them through this page over the date of birth and then and a ID card.","start":310.72,"end":317.48502,"sentiment":"neutral","sentiment_score":0.0617693804204464},{"text":"Yep.","start":321.385,"end":321.885,"sentiment":"neutral","sentiment_score":0.031219270080327988},{"text":"Yep.","start":327.4,"end":327.72,"sentiment":"neutral","sentiment_score":0.011846357956528664},{"text":"2270.","start":327.72,"end":329.0,"sentiment":"neutral","sentiment_score":0.00977290328592062},{"text":"Yep.","start":329.0,"end":329.5,"sentiment":"neutral","sentiment_score":0.008035505190491676}],"sentiment":"neutral","sentiment_score":0.05534857058704927,"num_words":29,"start":310.72,"end":329.5},{"sentences":[{"text":"2252.","start":331.63998,"end":332.59998,"sentiment":"neutral","sentiment_score":0.004082158207893372},{"text":"Was it?","start":332.59998,"end":333.34,"sentiment":"neutral","sentiment_score":0.0051757269538939},{"text":"Okay.","start":334.84,"end":335.34,"sentiment":"neutral","sentiment_score":0.024349883198738095},{"text":"And the main address is Unit 6 02 Slash yep.","start":336.36,"end":344.905,"sentiment":"neutral","sentiment_score":0.010285236733034253},{"text":"Hello?","start":366.81,"end":367.31,"sentiment":"neutral","sentiment_score":0.008400521241128445}],"sentiment":"neutral","sentiment_score":0.010002425592392682,"num_words":15,"start":331.63998,"end":367.31},{"sentences":[{"text":"So it's Unit 602.","start":369.085,"end":370.28497,"sentiment":"neutral","sentiment_score":0.0065340399742126465},{"text":"What else?","start":370.28497,"end":370.94498,"sentiment":"neutral","sentiment_score":0.003821522230282426},{"text":"What number?","start":374.845,"end":375.66498,"sentiment":"neutral","sentiment_score":0.001014922745525837},{"text":"Yep.","start":381.405,"end":381.905,"sentiment":"neutral","sentiment_score":-0.003346421755850315},{"text":"How do you spell that?","start":385.22998,"end":386.28998,"sentiment":"neutral","sentiment_score":-0.0013763919472694398}],"sentiment":"neutral","sentiment_score":0.0018271905968763999,"num_words":14,"start":369.085,"end":386.28998},{"sentences":[{"text":"Sand?","start":389.94998,"end":390.44998,"sentiment":"neutral","sentiment_score":0.0017813998274505138},{"text":"Oh, Sandstone.","start":393.62997,"end":394.37,"sentiment":"neutral","sentiment_score":0.011882149614393711},{"text":"Yep.","start":394.43,"end":394.93,"sentiment":"neutral","sentiment_score":0.01984706148505211},{"text":"Crescent, was it?","start":395.38998,"end":396.44998,"sentiment":"neutral","sentiment_score":0.01136636920273304},{"text":"And what's the ZIP?","start":399.495,"end":400.455,"sentiment":"neutral","sentiment_score":0.0041663398733362556}],"sentiment":"neutral","sentiment_score":0.008741566149348562,"num_words":11,"start":389.94998,"end":400.455},{"sentences":[{"text":"What's the code there, the postcode?","start":400.455,"end":401.91498,"sentiment":"neutral","sentiment_score":0.0039084832145211594},{"text":"2113.","start":406.775,"end":408.775,"sentiment":"neutral","sentiment_score":0.0023125791922211647},{"text":"Okay.","start":408.775,"end":409.275,"sentiment":"neutral","sentiment_score":0.01020560786128044},{"text":"And where's that in the in the ACT?","start":409.87997,"end":412.03998,"sentiment":"neutral","sentiment_score":0.007093696505762637},{"text":"What area?","start":412.03998,"end":412.78,"sentiment":"neutral","sentiment_score":0.0019010331016033888}],"sentiment":"neutral","sentiment_score":0.005362262477218691,"num_words":18,"start":400.455,"end":412.78},{"sentences":[{"text":"Up Macquarie Park, was it?","start":414.03998,"end":416.78,"sentiment":"neutral","sentiment_score":0.016388875246047974},{"text":"It's in New South Wales.","start":421.31998,"end":422.59998,"sentiment":"neutral","sentiment_score":0.018925344012677668},{"text":"Yes.","start":422.59998,"end":422.84,"sentiment":"neutral","sentiment_score":0.06603669375181198},{"text":"You're right.","start":422.84,"end":423.58,"sentiment":"neutral","sentiment_score":0.0775638110935688},{"text":"New South Wales.","start":425.105,"end":426.245,"sentiment":"neutral","sentiment_score":0.04026880363623301}],"sentiment":"neutral","sentiment_score":0.0324088639463298,"num_words":16,"start":414.03998,"end":426.245},{"sentences":[{"text":"Yep.","start":426.865,"end":427.365,"sentiment":"neutral","sentiment_score":0.1125212460756302},{"text":"Now I'm gonna put you're gonna get your details for your portal.","start":433.425,"end":438.28,"sentiment":"neutral","sentiment_score":0.14088995878895125},{"text":"You can you got a login portal, so that's where you can set up your direct debit for via bank or credit card or whatever.","start":438.28,"end":445.18,"sentiment":"neutral","sentiment_score":0.1508384570479393},{"text":"And I'm gonna put down your first name, Yafar.","start":445.72,"end":448.94,"sentiment":"neutral","sentiment_score":0.11308106034994125},{"text":"And it'll be 20 26.","start":455.035,"end":458.315,"sentiment":"neutral","sentiment_score":0.054934296011924746}],"sentiment":"neutral","sentiment_score":0.1320492923259735,"num_words":52,"start":426.865,"end":458.315},{"sentences":[{"text":"Alright?","start":458.315,"end":458.815,"sentiment":"neutral","sentiment_score":0.07211971282958984},{"text":"And the password will be just Generic123456.","start":459.515,"end":462.57,"sentiment":"neutral","sentiment_score":0.07254712602921895},{"text":"Like, you can log in once you get all the details.","start":462.81,"end":465.63,"sentiment":"neutral","sentiment_score":0.1055372418327765},{"text":"Change it.","start":466.17,"end":467.07,"sentiment":"neutral","sentiment_score":0.0241402555257082},{"text":"No.","start":470.89,"end":471.13,"sentiment":"neutral","sentiment_score":-0.3222256004810333}],"sentiment":"neutral","sentiment_score":0.06667791662568395,"num_words":22,"start":458.315,"end":471.13},{"sentences":[{"text":"No.","start":471.13,"end":471.21002,"sentiment":"neutral","sentiment_score":-0.1342668980360031},{"text":"I'm just telling you that you're you don't need anything right now.","start":471.21002,"end":474.33002,"sentiment":"neutral","sentiment_score":-0.10573380021378398},{"text":"We're just gonna put the order through.","start":474.33002,"end":476.03,"sentiment":"neutral","sentiment_score":0.2737362469945635},{"text":"Now with with the Wi Fi, you can have it send out two ways, standard, which is a $20.20 $20 postage or express, which is $30 postage.","start":477.47498,"end":489.07498,"sentiment":"neutral","sentiment_score":0.14266919041121448},{"text":"The difference is with standard and taking it either from four to seven days depending on the Australia Post.","start":489.07498,"end":494.96,"sentiment":"neutral","sentiment_score":0.029281024085847956}],"sentiment":"neutral","sentiment_score":0.07456801253173387,"num_words":66,"start":471.13,"end":494.96},{"sentences":[{"text":"It normally takes about four or five days, but sometimes they they can be a little bit longer.","start":495.9,"end":499.75998,"sentiment":"neutral","sentiment_score":0.01543048003481494},{"text":"Or if you have express, which is an extra $10, you'll have it in one business day.","start":500.3,"end":504.37997,"sentiment":"neutral","sentiment_score":0.2409428489558837},{"text":"So we could put it through tomorrow.","start":504.37997,"end":505.84,"sentiment":"neutral","sentiment_score":0.2654847055673599},{"text":"Today, today is Tuesday, and you'll get it by Thursday.","start":506.22498,"end":509.205,"sentiment":"neutral","sentiment_score":0.17491367906332017},{"text":"So you want the standard or the express?","start":514.46497,"end":516.805,"sentiment":"neutral","sentiment_score":0.03548485692590475}],"sentiment":"neutral","sentiment_score":0.13775309429814417,"num_words":60,"start":495.9,"end":516.805},{"sentences":[{"text":"Okay.","start":518.75,"end":518.91,"sentiment":"neutral","sentiment_score":0.10714983940124512},{"text":"So we'll put that through as a standard.","start":518.91,"end":520.75,"sentiment":"neutral","sentiment_score":0.1458889078348875},{"text":"Not a problem.","start":520.75,"end":521.64996,"sentiment":"neutral","sentiment_score":0.19750502705574036},{"text":"Okay.","start":525.07,"end":525.47,"sentiment":"neutral","sentiment_score":-0.03259142488241196},{"text":"Just waiting for that to get invalid.","start":525.47,"end":530.05,"sentiment":"negative","sentiment_score":-0.3817202150821686}],"sentiment":"neutral","sentiment_score":-0.04189283736050129,"num_words":20,"start":518.75,"end":530.05},{"sentences":[{"text":"I'll go of course, it's invalid.","start":530.99,"end":532.58997,"sentiment":"negative","sentiment_score":-0.3610787441333135},{"text":"I forgot to put the ad.","start":532.58997,"end":534.05,"sentiment":"neutral","sentiment_score":-0.2953920637567838},{"text":"Okay.","start":538.755,"end":539.235,"sentiment":"neutral","sentiment_score":0.000505007803440094},{"text":"Let's save that now.","start":539.235,"end":540.53503,"sentiment":"neutral","sentiment_score":0.06119508948177099},{"text":"Alright.","start":543.955,"end":544.275,"sentiment":"neutral","sentiment_score":0.1891043186187744}],"sentiment":"neutral","sentiment_score":-0.19469084238840473,"num_words":18,"start":530.99,"end":544.275},{"sentences":[{"text":"So you've been added on now.","start":544.275,"end":545.555,"sentiment":"neutral","sentiment_score":0.2819134096304576},{"text":"We just gotta activate your service, which should be a standard a standard service of 20 five Mbps.","start":545.555,"end":553.87,"sentiment":"neutral","sentiment_score":0.23936278621355692},{"text":"So your first month is for reset.","start":554.81,"end":556.25,"sentiment":"neutral","sentiment_score":0.1125123245375497},{"text":"You won't receive an invoice until the second month.","start":556.25,"end":558.75,"sentiment":"neutral","sentiment_score":0.07073746869961421},{"text":"The second month, yeah, it's a today is the twenty first.","start":559.13,"end":563.065,"sentiment":"neutral","sentiment_score":0.16333283890377392}],"sentiment":"neutral","sentiment_score":0.1808018691691698,"num_words":51,"start":544.275,"end":563.065},{"sentences":[{"text":"So it'll go from the twenty first from to the twenty first, and then it'll go to twenty first from the first of the following month and then that month.","start":563.065,"end":570.585,"sentiment":"neutral","sentiment_score":0.12769977897405624},{"text":"So it'll go to pro rata, so you'll get charged for the month of so in July, August, September, and part of July.","start":570.585,"end":578.50995,"sentiment":"neutral","sentiment_score":0.20917410889397497},{"text":"And then it'll just get back to a natural thirty day charge.","start":578.73,"end":582.56995,"sentiment":"neutral","sentiment_score":0.21541355550289154},{"text":"Because all the all the invoice gets down there in the first of every month, and then it'd be paid before the eleventh to avoid late fees and stuff like that.","start":582.56995,"end":589.035,"sentiment":"neutral","sentiment_score":0.16428009901315935},{"text":"Is there anything else?","start":589.435,"end":590.89496,"sentiment":"neutral","sentiment_score":0.11727466434240341}],"sentiment":"neutral","sentiment_score":0.16788742266595363,"num_words":100,"start":563.065,"end":590.89496},{"sentences":[{"text":"Okay.","start":593.035,"end":593.51495,"sentiment":"neutral","sentiment_score":0.18931205570697784},{"text":"Well, there you go.","start":593.51495,"end":594.39496,"sentiment":"neutral","sentiment_score":0.24223990738391876},{"text":"All all done.","start":594.39496,"end":595.615,"sentiment":"neutral","sentiment_score":0.19619218384226164},{"text":"Now we we send out the the router to you by Australia Post.","start":603.23004,"end":608.37,"sentiment":"neutral","sentiment_score":0.022553034556599762},{"text":"So if nobody's home Oh, well, if you have a router, we'll get the tech team to get in contact with you when it's activated and just use that router.","start":609.47003,"end":622.775,"sentiment":"neutral","sentiment_score":0.050626974739134314}],"sentiment":"neutral","sentiment_score":0.06978131231724047,"num_words":51,"start":593.035,"end":622.775},{"sentences":[{"text":"That's it.","start":622.775,"end":623.17505,"sentiment":"neutral","sentiment_score":0.11732853204011917},{"text":"So we could have you ready in about ten minutes, ten, fifteen minutes.","start":623.17505,"end":626.155,"sentiment":"neutral","sentiment_score":0.1015290913100426},{"text":"What sort of router do you have?","start":629.41504,"end":631.08,"sentiment":"neutral","sentiment_score":0.018868330999144485},{"text":"Just give me an idea on what sort of model.","start":633.08,"end":635.02,"sentiment":"neutral","sentiment_score":0.028919268772006033},{"text":"Yeah.","start":654.08496,"end":654.40497,"sentiment":"neutral","sentiment_score":0.028616616502404213}],"sentiment":"neutral","sentiment_score":0.06074008704022025,"num_words":33,"start":622.775,"end":654.40497},{"sentences":[{"text":"What's my model?","start":654.40497,"end":655.285,"sentiment":"neutral","sentiment_score":0.02005400446554025},{"text":"Is it is it saying anything?","start":655.285,"end":656.565,"sentiment":"neutral","sentiment_score":0.01351971086114645},{"text":"Like, there's a sticker underneath.","start":656.565,"end":658.245,"sentiment":"neutral","sentiment_score":0.01343404147773981},{"text":"It'll yep.","start":658.245,"end":659.70496,"sentiment":"neutral","sentiment_score":0.025581463240087032},{"text":"Yep.","start":664.78,"end":665.28,"sentiment":"neutral","sentiment_score":0.01802442967891693}],"sentiment":"neutral","sentiment_score":0.016331637771252322,"num_words":17,"start":654.40497,"end":665.28},{"sentences":[{"text":"Does it say Wi Fi six anywhere?","start":669.42004,"end":671.52,"sentiment":"neutral","sentiment_score":0.001572294027677604},{"text":"Anyway, look.","start":676.45496,"end":677.355,"sentiment":"neutral","sentiment_score":0.041067879647016525},{"text":"Our tech team will be in touch within the next fifteen, twenty minutes.","start":677.89496,"end":680.795,"sentiment":"neutral","sentiment_score":0.0812525267784412},{"text":"Do you have WhatsApp?","start":681.815,"end":682.875,"sentiment":"neutral","sentiment_score":0.03463313169777393},{"text":"Okay.","start":684.375,"end":684.69495,"sentiment":"neutral","sentiment_score":0.08103770762681961}],"sentiment":"neutral","sentiment_score":0.05070351481575657,"num_words":27,"start":669.42004,"end":684.69495},{"sentences":[{"text":"So they'll probably get you to send the photo through WhatsApp and all that.","start":684.69495,"end":687.75,"sentiment":"neutral","sentiment_score":0.11746532203895706},{"text":"So you'll receive a text through WhatsApp very shortly, and then and I'll probably ask you to send a photo of the model of the routers.","start":687.83,"end":695.35,"sentiment":"neutral","sentiment_score":0.09683262671415623},{"text":"Because if it's an old if it's the old Wi Fi five, the AC router, it's not gonna work on OptiFiber.","start":695.35,"end":702.09,"sentiment":"neutral","sentiment_score":-0.017801311798393726},{"text":"It's normally a VDSL router.","start":702.945,"end":704.54504,"sentiment":"neutral","sentiment_score":-0.00209265910089016},{"text":"But if it's got a Wi Fi six or if it's an AC router with the the WA import at the back of it, it should work.","start":704.54504,"end":712.325,"sentiment":"neutral","sentiment_score":0.04216912864810891}],"sentiment":"neutral","sentiment_score":0.052864929390770775,"num_words":93,"start":684.69495,"end":712.325},{"sentences":[{"text":"Alright.","start":714.065,"end":714.465,"sentiment":"neutral","sentiment_score":0.12886732816696167},{"text":"So just, yeah, just leave it with us.","start":714.465,"end":716.1,"sentiment":"neutral","sentiment_score":0.1668952601030469},{"text":"Yeah.","start":717.38,"end":717.69995,"sentiment":"positive","sentiment_score":0.3737908005714417},{"text":"Thanks for trusting Airtel.","start":717.69995,"end":718.98,"sentiment":"positive","sentiment_score":0.629853144288063},{"text":"I'll get that all that sorted for you.","start":718.98,"end":720.75995,"sentiment":"positive","sentiment_score":0.6193795874714851}],"sentiment":"positive","sentiment_score":0.423284976658496,"num_words":22,"start":714.065,"end":720.75995},{"sentences":[{"text":"And just, yeah, just be ready for a a text to come through through WhatsApp.","start":720.98,"end":726.04,"sentiment":"positive","sentiment_score":0.36118241349856056},{"text":"Alright.","start":727.92896,"end":728.24896,"sentiment":"neutral","sentiment_score":0.2584512233734131},{"text":"Not a problem.","start":728.24896,"end":728.8889,"sentiment":"neutral","sentiment_score":0.18592179814974466},{"text":"Anything else?","start":728.8889,"end":729.6289,"sentiment":"neutral","sentiment_score":0.07769963890314102},{"text":"Oh, you have a lovely afternoon.","start":730.5689,"end":731.84894,"sentiment":"positive","sentiment_score":0.8459622065226237}],"sentiment":"positive","sentiment_score":0.4246342717497437,"num_words":27,"start":720.98,"end":731.84894},{"sentences":[{"text":"Thank you very much.","start":731.84894,"end":732.8289,"sentiment":"positive","sentiment_score":0.9025235176086426},{"text":"Cheers, man.","start":733.52893,"end":734.16895,"sentiment":"positive","sentiment_score":0.5536472201347351},{"text":"Bye.","start":734.16895,"end":734.66895,"sentiment":"neutral","sentiment_score":-0.08438912779092789}],"sentiment":"positive","sentiment_score":0.6618570547018733,"num_words":7,"start":731.84894,"end":734.66895}]}}]},{"alternatives":[{"transcript":"Hello. I'm just calling to find the cheapest plan. Just one individual. I'm calling to sign up to see what services you guys have. Yeah. What do you mean? Yes. Super. Super. Yeah. The super. Yeah. 601 Slash 2 Sandstone Crescent, Macquarie Park. Now you can connect me. What's your best offer, mate? What can you do for me? What's hot? What's hot right now? Just me. Every now and then, my PlayStation wouldn't be bad. I don't have a PlayStation, but maybe eventually just for study, you know, what you do. Okay. So run it with the six months and one year. One year? Okay. Twelve twelve months contract, please. Gasar, g a f a r. G for app g a f a r a j e l a r a. Yeah. Beautiful. First name and last name 11@gmail.com. Yeah. G g for jungle, a for apple, f for Ferrari, a for apple, r for orangutan. Yeah. And then the last name, a j, a for apple, j for jaguar. Yeah. A j e l a r a. 11. Yeah. Yeah. Yeah. So GASAR oh, no. There's no j at all. Oh, JJ is the in a second. So GForGary, a for apple. Yeah. G for Gary. Yep. Yep. Yep. Yep. Yep. Yep. Yep. And a for apple. So it's yeah. So it's l a r a 11@Gmail.com. Yes. Fifteen of the twelve two thousand. Driver's license. Yep. ID. Services that was driver's license number, 2270 2252. Yeah. Six zero two. Samson Crescent. Yep. Samson Crescent. Yep. 602 Sandstone Crescent, Macquarie Park. I'm 601. Sorry. 601, and then my house is 2, Number 2, Sandstone Crescent. My unit is 6 01. S A N D, Sand With A Stone, S T 0 N E. Yep. Yep. 2113. It's in the South West. Yeah. Yep. Yep. G a f a r. Yep. Hello? So what what do I need right now, you said? Okay. Yep. Yeah. Put it alright. Put it in today. I'll what? The 20%. The 20 yeah. Standard. Yep. Yep. Yep. Yep. Okay. Yes. That's all. So what so once you send the stuff, I'll put my detail and then what do you mean by would they send it off? Does someone come here? So you have your own router. I can't I I I have a router here. Yeah. Let's do that. I have everything. Like, I have a router that has this. It's TP Link. Okay. Model yeah. Model Archer, a r CHE R, two C20. Alright. No worries. Yep. Okay. Alright. Beautiful. Thank you. That's all. You too. 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I'm just calling to find the cheapest plan. Just one individual. I'm calling to sign up to see what services you guys have. Yeah.\n\nWhat do you mean? Yes. Super. Super. Yeah.\n\nThe super. Yeah. 601 Slash 2 Sandstone Crescent, Macquarie Park. Now you can connect me. What's your best offer, mate?\n\nWhat can you do for me? What's hot? What's hot right now? Just me. Every now and then, my PlayStation wouldn't be bad.\n\nI don't have a PlayStation, but maybe eventually just for study, you know, what you do. Okay. So run it with the six months and one year. One year? Okay.\n\nTwelve twelve months contract, please. Gasar, g a f a r. G for app g a f a r a j e l a r a. Yeah. Beautiful.\n\nFirst name and last name 11@gmail.com. Yeah. G g for jungle, a for apple, f for Ferrari, a for apple, r for orangutan. Yeah. And then the last name, a j, a for apple, j for jaguar.\n\nYeah. A j e l a r a. 11. Yeah. Yeah.\n\nYeah. So GASAR oh, no. There's no j at all. Oh, JJ is the in a second. So GForGary, a for apple.\n\nYeah. G for Gary. Yep. Yep. Yep.\n\nYep. Yep. Yep. Yep. And a for apple.\n\nSo it's yeah. So it's l a r a 11@Gmail.com. Yes. Fifteen of the twelve two thousand. Driver's license.\n\nYep. ID. Services that was driver's license number, 2270 2252. Yeah. Six zero two.\n\nSamson Crescent. Yep. Samson Crescent. Yep. 602 Sandstone Crescent, Macquarie Park.\n\nI'm 601. Sorry. 601, and then my house is 2, Number 2, Sandstone Crescent. My unit is 6 01. S A N D, Sand With A Stone, S T 0 N E.\n\nYep. Yep. 2113. It's in the South West. Yeah.\n\nYep. Yep. G a f a r. Yep. Hello?\n\nSo what what do I need right now, you said? Okay. Yep. Yeah. Put it alright.\n\nPut it in today. I'll what? The 20%. The 20 yeah. Standard.\n\nYep. Yep. Yep. Yep. Okay.\n\nYes. That's all. So what so once you send the stuff, I'll put my detail and then what do you mean by would they send it off? Does someone come here? So you have your own router.\n\nI can't I I I have a router here. Yeah. Let's do that. I have everything. Like, I have a router that has this.\n\nIt's TP Link. Okay. Model yeah. Model Archer, a r CHE R, two C20. Alright.\n\nNo worries. Yep. Okay. Alright. Beautiful.\n\nThank you. That's all. You too. 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a.","start":139.72499,"end":152.20999,"sentiment":"neutral","sentiment_score":0.0051736401704450445},{"text":"Yeah.","start":158.125,"end":158.44499,"sentiment":"positive","sentiment_score":0.36563587188720703},{"text":"Beautiful.","start":158.44499,"end":158.94499,"sentiment":"positive","sentiment_score":0.6718427538871765}],"sentiment":"neutral","sentiment_score":0.03859134091596518,"num_words":28,"start":125.509995,"end":158.94499},{"sentences":[{"text":"First name and last name 11@gmail.com.","start":162.36499,"end":165.345,"sentiment":"neutral","sentiment_score":0.06167162644366423},{"text":"Yeah.","start":177.45,"end":177.85,"sentiment":"neutral","sentiment_score":0.007855297066271305},{"text":"G g for jungle, a for apple, f for Ferrari, a for apple, r for orangutan.","start":177.85,"end":184.27,"sentiment":"neutral","sentiment_score":0.016346063755918294},{"text":"Yeah.","start":187.16501,"end":187.485,"sentiment":"neutral","sentiment_score":0.019795071333646774},{"text":"And then the last name, a j, a for apple, j for jaguar.","start":187.485,"end":191.565,"sentiment":"neutral","sentiment_score":0.008383494586898731}],"sentiment":"neutral","sentiment_score":0.020762231805034587,"num_words":37,"start":162.36499,"end":191.565},{"sentences":[{"text":"Yeah.","start":191.565,"end":192.045,"sentiment":"neutral","sentiment_score":0.009171174839138985},{"text":"A j e l a r a.","start":192.045,"end":193.985,"sentiment":"neutral","sentiment_score":0.005839392808931214},{"text":"11.","start":198.90001,"end":199.40001,"sentiment":"neutral","sentiment_score":0.015479056164622309},{"text":"Yeah.","start":200.5,"end":201.0,"sentiment":"neutral","sentiment_score":0.049703389406204224},{"text":"Yeah.","start":210.5,"end":211.0,"sentiment":"neutral","sentiment_score":0.02283427491784096}],"sentiment":"neutral","sentiment_score":0.012551240453665907,"num_words":11,"start":191.565,"end":211.0},{"sentences":[{"text":"Yeah.","start":217.025,"end":217.425,"sentiment":"neutral","sentiment_score":0.010768089443445206},{"text":"So GASAR oh, no.","start":217.425,"end":224.58,"sentiment":"neutral","sentiment_score":-0.04940423497464508},{"text":"There's no j at all.","start":224.58,"end":225.78,"sentiment":"neutral","sentiment_score":-0.10922089219093323},{"text":"Oh, JJ is the in a second.","start":225.78,"end":228.58,"sentiment":"neutral","sentiment_score":-0.030980872256415232},{"text":"So GForGary, a for apple.","start":228.58,"end":231.72,"sentiment":"neutral","sentiment_score":-0.00816891174763441}],"sentiment":"neutral","sentiment_score":-0.04503018072467636,"num_words":22,"start":217.025,"end":231.72},{"sentences":[{"text":"Yeah.","start":234.34001,"end":234.66,"sentiment":"neutral","sentiment_score":0.002593818586319685},{"text":"G for Gary.","start":234.66,"end":235.56001,"sentiment":"neutral","sentiment_score":0.00028800126165151596},{"text":"Yep.","start":239.405,"end":239.905,"sentiment":"neutral","sentiment_score":0.018695879727602005},{"text":"Yep.","start":241.645,"end":242.145,"sentiment":"neutral","sentiment_score":0.013091620057821274},{"text":"Yep.","start":243.885,"end":244.385,"sentiment":"neutral","sentiment_score":0.017818745225667953}],"sentiment":"neutral","sentiment_score":0.0075805810546236375,"num_words":7,"start":234.34001,"end":244.385},{"sentences":[{"text":"Yep.","start":248.845,"end":248.925,"sentiment":"neutral","sentiment_score":0.01710100658237934},{"text":"Yep.","start":248.925,"end":249.425,"sentiment":"neutral","sentiment_score":0.012964120134711266},{"text":"Yep.","start":253.485,"end":253.985,"sentiment":"neutral","sentiment_score":0.01362135261297226},{"text":"Yep.","start":256.1,"end":256.6,"sentiment":"neutral","sentiment_score":0.012708624824881554},{"text":"And a for apple.","start":258.82,"end":260.04,"sentiment":"neutral","sentiment_score":0.007060096366330981}],"sentiment":"neutral","sentiment_score":0.010579436202533543,"num_words":8,"start":248.845,"end":260.04},{"sentences":[{"text":"So it's yeah.","start":262.34,"end":263.94,"sentiment":"neutral","sentiment_score":0.012652659478286902},{"text":"So it's l a r a 11@Gmail.com.","start":263.94,"end":269.55502,"sentiment":"neutral","sentiment_score":0.02264615281351975},{"text":"Yes.","start":288.41998,"end":288.91998,"sentiment":"neutral","sentiment_score":0.07531297206878662},{"text":"Fifteen of the twelve two thousand.","start":298.055,"end":299.835,"sentiment":"neutral","sentiment_score":0.0795951106896003},{"text":"Driver's 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Crescent.","start":343.95,"end":345.15,"sentiment":"neutral","sentiment_score":0.004603461595252156},{"text":"Yep.","start":345.15,"end":345.63,"sentiment":"neutral","sentiment_score":0.018927864730358124},{"text":"Samson Crescent.","start":345.63,"end":346.61,"sentiment":"neutral","sentiment_score":0.011616041883826256},{"text":"Yep.","start":366.16,"end":366.66,"sentiment":"neutral","sentiment_score":0.017339900135993958},{"text":"602 Sandstone Crescent, Macquarie Park.","start":371.68002,"end":376.18002,"sentiment":"neutral","sentiment_score":0.0031851053237915037}],"sentiment":"neutral","sentiment_score":0.007693845313042402,"num_words":11,"start":343.95,"end":376.18002},{"sentences":[{"text":"I'm 601.","start":377.76,"end":379.14,"sentiment":"neutral","sentiment_score":-0.0010869234683923423},{"text":"Sorry.","start":379.775,"end":380.255,"sentiment":"neutral","sentiment_score":-0.011897084303200243},{"text":"601, and then my house is 2, Number 2, Sandstone Crescent.","start":380.255,"end":384.755,"sentiment":"neutral","sentiment_score":0.0009326423857022415},{"text":"My unit is 6 01.","start":385.135,"end":386.755,"sentiment":"neutral","sentiment_score":0.001348495064303279},{"text":"S A N D, Sand With A Stone, S T 0 N E.","start":387.375,"end":393.555,"sentiment":"neutral","sentiment_score":0.002378257313886514}],"sentiment":"neutral","sentiment_score":0.0010577486063994002,"num_words":32,"start":377.76,"end":393.555},{"sentences":[{"text":"Yep.","start":395.22998,"end":395.72998,"sentiment":"neutral","sentiment_score":0.016576578840613365},{"text":"Yep.","start":398.11,"end":398.61,"sentiment":"neutral","sentiment_score":0.0118259247392416},{"text":"2113.","start":402.90997,"end":405.56998,"sentiment":"neutral","sentiment_score":0.001053615240380168},{"text":"It's in the South West.","start":413.605,"end":415.225,"sentiment":"neutral","sentiment_score":0.011292913183569907},{"text":"Yeah.","start":417.045,"end":417.545,"sentiment":"neutral","sentiment_score":0.023274725303053856}],"sentiment":"neutral","sentiment_score":0.012132823337904282,"num_words":9,"start":395.22998,"end":417.545},{"sentences":[{"text":"Yep.","start":445.755,"end":446.255,"sentiment":"neutral","sentiment_score":0.11803114414215088},{"text":"Yep.","start":449.595,"end":450.095,"sentiment":"neutral","sentiment_score":0.07837387919425964},{"text":"G a f a r.","start":450.155,"end":451.115,"sentiment":"neutral","sentiment_score":0.054148491472005844},{"text":"Yep.","start":451.115,"end":451.615,"sentiment":"neutral","sentiment_score":0.05919497460126877},{"text":"Hello?","start":454.41998,"end":454.91998,"sentiment":"neutral","sentiment_score":0.047919634729623795}],"sentiment":"neutral","sentiment_score":0.06380689889192581,"num_words":9,"start":445.755,"end":454.91998},{"sentences":[{"text":"So what what do I need right now, you said?","start":467.635,"end":470.215,"sentiment":"neutral","sentiment_score":-0.016345531120896338},{"text":"Okay.","start":476.435,"end":476.935,"sentiment":"neutral","sentiment_score":0.16878169775009155},{"text":"Yep.","start":500.225,"end":500.725,"sentiment":"neutral","sentiment_score":0.19769564270973208},{"text":"Yeah.","start":508.12,"end":508.28,"sentiment":"neutral","sentiment_score":0.14920231699943542},{"text":"Put it alright.","start":508.28,"end":510.12,"sentiment":"neutral","sentiment_score":0.20205802718798319}],"sentiment":"neutral","sentiment_score":0.059899901738390326,"num_words":16,"start":467.635,"end":510.12},{"sentences":[{"text":"Put it in today.","start":510.12,"end":511.16,"sentiment":"neutral","sentiment_score":0.17324106395244598},{"text":"I'll what?","start":511.16,"end":512.04,"sentiment":"neutral","sentiment_score":0.06975054368376732},{"text":"The 20%.","start":512.04,"end":513.08,"sentiment":"neutral","sentiment_score":0.06106147915124893},{"text":"The 20 yeah.","start":513.08,"end":514.3,"sentiment":"neutral","sentiment_score":0.05035116399327914},{"text":"Standard.","start":517.56,"end":518.06,"sentiment":"neutral","sentiment_score":0.04935557767748833}],"sentiment":"neutral","sentiment_score":0.09624978092809518,"num_words":12,"start":510.12,"end":518.06},{"sentences":[{"text":"Yep.","start":552.985,"end":553.485,"sentiment":"neutral","sentiment_score":0.16478700935840607},{"text":"Yep.","start":559.305,"end":559.385,"sentiment":"neutral","sentiment_score":0.09789085388183594},{"text":"Yep.","start":559.385,"end":559.885,"sentiment":"neutral","sentiment_score":0.11407475173473358},{"text":"Yep.","start":566.21,"end":566.71,"sentiment":"neutral","sentiment_score":0.11947276443243028},{"text":"Okay.","start":589.29,"end":589.79,"sentiment":"neutral","sentiment_score":0.122346892952919}],"sentiment":"neutral","sentiment_score":0.12371445447206497,"num_words":5,"start":552.985,"end":589.79},{"sentences":[{"text":"Yes.","start":591.52997,"end":592.02997,"sentiment":"neutral","sentiment_score":0.18451562523841855},{"text":"That's all.","start":592.08997,"end":592.91,"sentiment":"neutral","sentiment_score":0.18645329028367996},{"text":"So what so once you send the stuff, I'll put my detail and then what do you mean by would they send it off?","start":593.52997,"end":601.29,"sentiment":"neutral","sentiment_score":0.04112488563017299},{"text":"Does someone come here?","start":601.29,"end":602.58997,"sentiment":"neutral","sentiment_score":0.0031442102044820786},{"text":"So you have your own router.","start":611.555,"end":612.835,"sentiment":"neutral","sentiment_score":-0.04669279791414738}],"sentiment":"neutral","sentiment_score":0.03450917606116147,"num_words":37,"start":591.52997,"end":612.835},{"sentences":[{"text":"I can't I I I have a router here.","start":612.835,"end":615.495,"sentiment":"neutral","sentiment_score":-0.11919336600436105},{"text":"Yeah.","start":626.14996,"end":626.55,"sentiment":"neutral","sentiment_score":0.057680949568748474},{"text":"Let's do that.","start":626.55,"end":627.19,"sentiment":"neutral","sentiment_score":0.07449205964803696},{"text":"I have everything.","start":627.19,"end":628.07,"sentiment":"neutral","sentiment_score":0.046151164919137955},{"text":"Like, I have a router that has this.","start":628.07,"end":630.49,"sentiment":"neutral","sentiment_score":0.0216182223521173}],"sentiment":"neutral","sentiment_score":-0.020007662164668243,"num_words":24,"start":612.835,"end":630.49},{"sentences":[{"text":"It's TP Link.","start":651.14,"end":652.92,"sentiment":"neutral","sentiment_score":0.02461526480813821},{"text":"Okay.","start":654.42,"end":654.92,"sentiment":"neutral","sentiment_score":0.028700215741991997},{"text":"Model yeah.","start":657.955,"end":659.47504,"sentiment":"neutral","sentiment_score":0.02571155410259962},{"text":"Model Archer, a r CHE R, two C20.","start":659.47504,"end":668.615,"sentiment":"neutral","sentiment_score":0.019264153204858303},{"text":"Alright.","start":680.75,"end":681.07,"sentiment":"neutral","sentiment_score":0.07226593792438507}],"sentiment":"neutral","sentiment_score":0.025356552128990493,"num_words":15,"start":651.14,"end":681.07},{"sentences":[{"text":"No worries.","start":681.07,"end":681.81,"sentiment":"neutral","sentiment_score":0.061400990933179855},{"text":"Yep.","start":683.70996,"end":684.20996,"sentiment":"neutral","sentiment_score":0.05459008738398552},{"text":"Okay.","start":713.445,"end":713.945,"sentiment":"neutral","sentiment_score":0.07794851064682007},{"text":"Alright.","start":726.405,"end":726.645,"sentiment":"positive","sentiment_score":0.41531068086624146},{"text":"Beautiful.","start":726.645,"end":727.125,"sentiment":"positive","sentiment_score":0.7231420278549194}],"sentiment":"neutral","sentiment_score":0.2322988814363877,"num_words":6,"start":681.07,"end":727.125},{"sentences":[{"text":"Thank you.","start":727.125,"end":727.86505,"sentiment":"positive","sentiment_score":0.7011441886425018},{"text":"That's all.","start":729.759,"end":730.579,"sentiment":"neutral","sentiment_score":0.0470656156539917},{"text":"You too.","start":732.71893,"end":733.35895,"sentiment":"positive","sentiment_score":0.5943084061145782},{"text":"Bye.","start":733.35895,"end":733.85895,"sentiment":"positive","sentiment_score":0.42667099833488464}],"sentiment":"positive","sentiment_score":0.4445296313081469,"num_words":7,"start":727.125,"end":733.85895}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good day, Natal.\n\nChannel 1: Hello. I'm just calling to find the cheapest plan. Just one individual.\n\nChannel 0: Sorry?\n\nChannel 1: I'm calling to sign up to see what services\n\nChannel 0: Oh,\n\nChannel 1: you guys have.\n\nChannel 0: okay. Yep. Is it for the Internet?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. One second. Do you know if there's an a private embedded network in your area like Super Networks, Lidamore, anything like that?\n\nChannel 1: What do you mean? Yes. Super. Super. Yeah.\n\nThe super.\n\nChannel 0: Super Networks. Yeah. What's the address?\n\nChannel 1: Yeah. 601 Slash\n\nChannel 0: Oh,\n\nChannel 1: 2 Sandstone Crescent, Macquarie Park.\n\nChannel 0: yeah. That's the Super Networks. Alright. Okay. So you can do it.\n\nWhy why I couldn't often actually onboard you from here, or you can go to our website and onboard yourself up to you.\n\nChannel 1: Now you can connect me. What's your best offer, mate? What can you do for me? What's\n\nChannel 0: Well,\n\nChannel 1: hot?\n\nChannel 0: how many\n\nChannel 1: What's hot right\n\nChannel 0: well, how many people will be using the Internet?\n\nChannel 1: now? Just me.\n\nChannel 0: Okay. So we've got basic plan. What will you be you would sorry. Will you be using PlayStations or anything like that?\n\nChannel 1: Every now and then, my PlayStation wouldn't be bad. I don't have a PlayStation, but maybe eventually just for study, you know, what you do.\n\nChannel 0: Well, to study what's YouTube, you just need a basic plan 25, which is $69.95 a month. At the moment, you get your first month free, and it's 15% for the six months, including your free your first free month. If you got a twelve month contract, you get a x a x 1,800 router for free. Twenty four months, you get a Wi Fi seven for free.\n\nChannel 1: Okay. So run it with the six months and one\n\nChannel 0: No. We don't have six months contract.\n\nChannel 1: year. One year?\n\nChannel 0: Yeah. We got twelve and twenty four months.\n\nChannel 1: Okay. Twelve twelve months contract, please.\n\nChannel 0: Twelve months. Okay. Let me just I just need your full name, please.\n\nChannel 1: Gasar, g a f a r.\n\nChannel 0: G\n\nChannel 1: G for app g a f a r\n\nChannel 0: f a r. Rafaela, surname?\n\nChannel 1: a j e\n\nChannel 0: A\n\nChannel 1: l a\n\nChannel 0: j e l a\n\nChannel 1: r a.\n\nChannel 0: r I. Ajelara. Ajelara.\n\nChannel 1: Yeah. Beautiful.\n\nChannel 0: Okay. Okay. And the best email address?\n\nChannel 1: First name and last name 11@gmail.com.\n\nChannel 0: Jelara five So I'll just spell it out for you. Jafar, g for George. Right? Or j\n\nChannel 1: Yeah.\n\nChannel 0: for jungle?\n\nChannel 1: G g for jungle, a for apple, f for Ferrari, a for apple, r for orangutan.\n\nChannel 0: That was the so it's j for jungle log, Jafar.\n\nChannel 1: Yeah. And then the last name, a j, a for apple, j for jaguar. Yeah. A j e l a r a. 11.\n\nChannel 0: Alright. Alright. Hang on.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So it's JForJungleAForAppleFForFreddieAForAppleRForRogerAForAppleJForJungle again,\n\nChannel 1: Yeah.\n\nChannel 0: e for eagle, l for Lima, r for Roger, a for apple.\n\nChannel 1: Yeah. So GASAR\n\nChannel 0: Hang on. G is one thing, J is something else. So G\n\nChannel 1: oh,\n\nChannel 0: is\n\nChannel 1: no. There's\n\nChannel 0: other\n\nChannel 1: no j at all. Oh, JJ is the in a second. So GForGary,\n\nChannel 0: so\n\nChannel 1: a for\n\nChannel 0: the first\n\nChannel 1: apple.\n\nChannel 0: okay. So the first letter is g for Gary. Yeah?\n\nChannel 1: Yeah. G for Gary.\n\nChannel 0: Okay. Got it. Yeah. Then we got a for apple,\n\nChannel 1: Yep.\n\nChannel 0: f for Freddie,\n\nChannel 1: Yep.\n\nChannel 0: a for apple again,\n\nChannel 1: Yep.\n\nChannel 0: r for Roger, a for apple,\n\nChannel 1: Yep. Yep.\n\nChannel 0: j for jungle, e for England,\n\nChannel 1: Yep.\n\nChannel 0: l for Lima,\n\nChannel 1: Yep.\n\nChannel 0: r for rabbit,\n\nChannel 1: And a for apple.\n\nChannel 0: and a for apple. What @gmail.com,\n\nChannel 1: So it's\n\nChannel 0: was it?\n\nChannel 1: yeah. So it's l a r a\n\nChannel 0: Yep.\n\nChannel 1: 11@Gmail.com.\n\nChannel 0: Okay. So it's eleven at g mail oops. G mail. Cool. Cool.\n\nAlright. Cool. The best contact number, is that the one I see on the screen? The 0450\n\nChannel 1: Yes.\n\nChannel 0: 731814814. Perfect. And your date of birth, please?\n\nChannel 1: Fifteen of the twelve two thousand.\n\nChannel 0: Yeah. Form of ID can be either a driver's license, passport, or Medicare card, and\n\nChannel 1: Driver's\n\nChannel 0: we need\n\nChannel 1: license.\n\nChannel 0: that. So if anybody rings up on your behalf, we verify them through this page over the date of birth and then and a ID card.\n\nChannel 1: Yep. ID.\n\nChannel 0: Yep.\n\nChannel 1: Services that was driver's license number, 2270\n\nChannel 0: Yep. 2270. Yep.\n\nChannel 1: 2252.\n\nChannel 0: 2252. Was it?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. And the main address is Unit\n\nChannel 1: Six zero\n\nChannel 0: 6\n\nChannel 1: two.\n\nChannel 0: 02\n\nChannel 1: Samson\n\nChannel 0: Slash yep.\n\nChannel 1: Crescent. Yep. Samson Crescent. Yep.\n\nChannel 0: Hello? So it's Unit 602. What else?\n\nChannel 1: 602 Sandstone Crescent,\n\nChannel 0: What\n\nChannel 1: Macquarie\n\nChannel 0: number?\n\nChannel 1: Park. I'm 601. Sorry. 601,\n\nChannel 0: Yep.\n\nChannel 1: and then my house is 2, Number 2, Sandstone Crescent. My\n\nChannel 0: How\n\nChannel 1: unit\n\nChannel 0: do you spell\n\nChannel 1: is 6\n\nChannel 0: that?\n\nChannel 1: 01. S A N D,\n\nChannel 0: Sand?\n\nChannel 1: Sand With A Stone, S T 0 N E.\n\nChannel 0: Oh, Sandstone. Yep.\n\nChannel 1: Yep.\n\nChannel 0: Crescent, was it?\n\nChannel 1: Yep.\n\nChannel 0: And what's the ZIP? What's the code there, the postcode?\n\nChannel 1: 2113.\n\nChannel 0: 2113. Okay. And where's that in the in the ACT? What area?\n\nChannel 1: It's in\n\nChannel 0: Up\n\nChannel 1: the South West.\n\nChannel 0: Macquarie Park, was it?\n\nChannel 1: Yeah.\n\nChannel 0: It's in New South Wales. Yes. You're right. New South Wales. Yep.\n\nNow I'm gonna put you're gonna get your details for your portal. You can you got a login portal, so that's where you can set up your direct debit for via bank or credit card or whatever. And\n\nChannel 1: Yep.\n\nChannel 0: I'm gonna put down your first name, Yafar.\n\nChannel 1: Yep. G a f a r. Yep. Hello?\n\nChannel 0: And it'll be 20 26. Alright? And the password will be just Generic123456. Like, you can log in once you get all the details. Change it.\n\nChannel 1: So what what do I need right now, you said?\n\nChannel 0: No. No. I'm just telling you that you're you don't need anything right now. We're just gonna put the order through.\n\nChannel 1: Okay.\n\nChannel 0: Now with with the Wi Fi, you can have it send out two ways, standard, which is a $20.20 $20 postage or express, which is $30 postage. The difference is with standard and taking it either from four to seven days depending on the Australia Post. It normally takes about four or five days, but sometimes they they can be a little bit longer.\n\nChannel 1: Yep.\n\nChannel 0: Or if you have express, which is an extra $10, you'll have it in one business day. So we could put it through tomorrow. Today, today is Tuesday, and you'll\n\nChannel 1: Yeah.\n\nChannel 0: get\n\nChannel 1: Put\n\nChannel 0: it by\n\nChannel 1: it\n\nChannel 0: Thursday.\n\nChannel 1: alright. Put it in today. I'll what? The 20%. The 20 yeah.\n\nChannel 0: So you want the standard or the express?\n\nChannel 1: Standard.\n\nChannel 0: Okay. So we'll put that through as a standard. Not a problem. Okay. Just waiting for that to get invalid.\n\nI'll go of course, it's invalid. I forgot to put the ad. Okay. Let's save that now. Alright.\n\nSo you've been added on now. We just gotta activate your service, which should be a standard a standard service of 20\n\nChannel 1: Yep.\n\nChannel 0: five Mbps. So your first month is for reset. You won't receive an invoice until the second month. The second\n\nChannel 1: Yep. Yep.\n\nChannel 0: month, yeah, it's a today is the twenty first. So it'll go from the twenty first from to the twenty first, and\n\nChannel 1: Yep.\n\nChannel 0: then it'll go to twenty first from the first of the following month and then that month. So it'll go to pro rata, so you'll get charged for the month of so in July, August, September, and part of July. And then it'll just get back to a natural thirty day charge. Because all the all the invoice gets down there in the first of every month, and then it'd be paid before the eleventh to avoid late fees and stuff like that.\n\nChannel 1: Okay.\n\nChannel 0: Is there anything else?\n\nChannel 1: Yes. That's all.\n\nChannel 0: Okay. Well,\n\nChannel 1: So\n\nChannel 0: there you go.\n\nChannel 1: what\n\nChannel 0: All all done.\n\nChannel 1: so once you send the stuff, I'll put my detail and then what do you mean by would they send it off? Does someone come here?\n\nChannel 0: Now we we send out the the router to you by Australia Post. So if nobody's home\n\nChannel 1: So you have your own router. I can't I I I have a router here.\n\nChannel 0: Oh, well, if you have a router, we'll get the tech team to get in contact with you when it's activated and just use that router. That's it. So we could have you ready in about ten minutes, ten, fifteen minutes.\n\nChannel 1: Yeah. Let's do that. I have everything. Like, I have a router\n\nChannel 0: What\n\nChannel 1: that\n\nChannel 0: sort\n\nChannel 1: has\n\nChannel 0: of router\n\nChannel 1: this.\n\nChannel 0: do you have? Just give me an idea on what sort of model.\n\nChannel 1: It's TP Link.\n\nChannel 0: Yeah. What's\n\nChannel 1: Okay.\n\nChannel 0: my model? Is it is it saying anything? Like, there's a sticker underneath.\n\nChannel 1: Model\n\nChannel 0: It'll\n\nChannel 1: yeah.\n\nChannel 0: yep.\n\nChannel 1: Model Archer, a r CHE\n\nChannel 0: Yep.\n\nChannel 1: R, two C20.\n\nChannel 0: Does it say Wi Fi six anywhere? Anyway, look. Our tech team will be in touch within the next fifteen, twenty minutes.\n\nChannel 1: Alright. No worries.\n\nChannel 0: Do you have WhatsApp?\n\nChannel 1: Yep.\n\nChannel 0: Okay. So they'll probably get you to send the photo through WhatsApp and all that. So you'll receive a text through WhatsApp very shortly, and then and I'll probably ask you to send a photo of the model of the routers. Because if it's an old if it's the old Wi Fi five, the AC router, it's not gonna work on OptiFiber. It's normally a VDSL router.\n\nBut if it's got a Wi Fi six or if it's an AC router with the the WA import at the back of it, it should work.\n\nChannel 1: Okay.\n\nChannel 0: Alright. So just, yeah, just leave it with us. Yeah. Thanks for trusting Airtel. I'll get that all that sorted for you.\n\nAnd just, yeah, just be ready for a a text to come through through WhatsApp.\n\nChannel 1: Alright. Beautiful. Thank you.\n\nChannel 0: Alright. Not a problem. Anything else?\n\nChannel 1: That's all.\n\nChannel 0: Oh, you have a lovely afternoon. Thank you very much.\n\nChannel 1: You too. Bye.\n\nChannel 0: Cheers, man. Bye.","paragraphs":[{"sentences":[{"text":"Good day, Natal.","start":0.16,"end":1.06,"sentiment":"positive","sentiment_score":0.46462786197662354}],"sentiment":"positive","sentiment_score":0.46462786197662354,"channel":0,"num_words":3,"start":0.16,"end":1.06},{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.19088873267173767},{"text":"I'm just calling to find the cheapest plan.","start":2.3999999,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.10292870597913861},{"text":"Just one 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Slash","start":41.92,"end":43.3,"sentiment":"neutral","sentiment_score":0.0165303205139935}],"sentiment":"neutral","sentiment_score":0.019011485390365124,"channel":1,"num_words":3,"start":41.52,"end":43.3},{"sentences":[{"text":"Oh,","start":43.095,"end":43.595,"sentiment":"neutral","sentiment_score":0.017704788595438004}],"sentiment":"neutral","sentiment_score":0.017704788595438004,"channel":0,"num_words":1,"start":43.095,"end":43.595},{"sentences":[{"text":"2 Sandstone Crescent, Macquarie Park.","start":45.155003,"end":48.055,"sentiment":"neutral","sentiment_score":0.03990313671529293}],"sentiment":"neutral","sentiment_score":0.03990313671529293,"channel":1,"num_words":5,"start":45.155003,"end":48.055},{"sentences":[{"text":"yeah.","start":48.455,"end":48.695,"sentiment":"neutral","sentiment_score":0.10883497446775436},{"text":"That's the Super Networks.","start":48.695,"end":49.755,"sentiment":"neutral","sentiment_score":0.18779809400439262},{"text":"Alright.","start":50.455,"end":50.955,"sentiment":"neutral","sentiment_score":0.1540563702583313},{"text":"Okay.","start":52.295002,"end":52.775,"sentiment":"neutral","sentiment_score":0.15642046928405762},{"text":"So you can do it.","start":52.775,"end":53.815002,"sentiment":"neutral","sentiment_score":0.21800643503665923}],"sentiment":"neutral","sentiment_score":0.18837803043425083,"channel":0,"num_words":12,"start":48.455,"end":53.815002},{"sentences":[{"text":"Why why I couldn't often actually onboard you from here, or you can go to our website and onboard yourself up to you.","start":53.815002,"end":60.440002,"sentiment":"neutral","sentiment_score":0.09840820762126343}],"sentiment":"neutral","sentiment_score":0.09840820762126343,"channel":0,"num_words":23,"start":53.815002,"end":60.440002},{"sentences":[{"text":"Now you can connect me.","start":60.739998,"end":61.94,"sentiment":"neutral","sentiment_score":0.21196733117103578},{"text":"What's your best offer, mate?","start":61.94,"end":63.059998,"sentiment":"neutral","sentiment_score":0.21788405478000641},{"text":"What can you do for me?","start":63.059998,"end":64.28,"sentiment":"neutral","sentiment_score":0.0823583584278822},{"text":"What's","start":64.58,"end":64.82,"sentiment":"neutral","sentiment_score":0.01627453975379467}],"sentiment":"neutral","sentiment_score":0.15645186000448816,"channel":1,"num_words":17,"start":60.739998,"end":64.82},{"sentences":[{"text":"Well,","start":64.66,"end":64.9,"sentiment":"neutral","sentiment_score":0.01082529593259096}],"sentiment":"neutral","sentiment_score":0.01082529593259096,"channel":0,"num_words":1,"start":64.66,"end":64.9},{"sentences":[{"text":"hot?","start":64.82,"end":65.06,"sentiment":"neutral","sentiment_score":0.006354236043989658}],"sentiment":"neutral","sentiment_score":0.006354236043989658,"channel":1,"num_words":1,"start":64.82,"end":65.06},{"sentences":[{"text":"how many","start":64.9,"end":65.48,"sentiment":"neutral","sentiment_score":0.004895891994237901}],"sentiment":"neutral","sentiment_score":0.004895891994237901,"channel":0,"num_words":2,"start":64.9,"end":65.48},{"sentences":[{"text":"What's hot right","start":65.06,"end":66.04,"sentiment":"neutral","sentiment_score":0.029203233619530995}],"sentiment":"neutral","sentiment_score":0.029203233619530995,"channel":1,"num_words":3,"start":65.06,"end":66.04},{"sentences":[{"text":"well, how many people will be using the Internet?","start":66.26,"end":68.44,"sentiment":"neutral","sentiment_score":0.013812466421061091}],"sentiment":"neutral","sentiment_score":0.013812466421061091,"channel":0,"num_words":9,"start":66.26,"end":68.44},{"sentences":[{"text":"now?","start":68.659996,"end":68.9,"sentiment":"neutral","sentiment_score":-0.011047364212572576},{"text":"Just 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They provide their personal and contact information and are offered a plan for $69.95 a month with a 12-month contract and a router for $24.95 a month. The agent explains the process for setting up direct debit and activating the service through a portal. The customer is instructed to use a certain method for payment and activate their service by setting it up on the portal. The agent explains the process for setting up their router and sends instructions on how to send a photo of the model of the routers."},"intents":{"segments":[{"text":"I'm just calling to find the cheapest plan. Just one individual.","start_word":4,"end_word":14,"intents":[{"intent":"Find cheapest plan","confidence_score":0.4802481}]},{"text":"I'm calling to sign up to see what services Oh, you guys have.","start_word":16,"end_word":28,"intents":[{"intent":"Sign up for services","confidence_score":0.5258257}]},{"text":"Do you know if there's an a private embedded network in your area like Super Networks, Lidamore, anything like that? What do you mean?","start_word":40,"end_word":63,"intents":[{"intent":"Connect to super networks","confidence_score":0.05232205}]},{"text":"how many What's hot right well, how many people will be using the Internet? now? Just me. Okay.","start_word":139,"end_word":156,"intents":[{"intent":"Determine users' internet usage","confidence_score":0.0006463165}]},{"text":"Will you be using PlayStations or anything like that?","start_word":169,"end_word":177,"intents":[{"intent":"Determine interest in a particular device","confidence_score":0.00033835642}]},{"text":"We don't have six months contract. year. One year? Yeah. We got twelve and twenty four months. Okay.","start_word":282,"end_word":299,"intents":[{"intent":"Determine contract duration","confidence_score":0.023527345}]},{"text":"The best contact number, is that the one I see on the screen? The 0450 Yes.","start_word":594,"end_word":609,"intents":[{"intent":"Verify contact information","confidence_score":0.19847532}]},{"text":"And the main address is Unit Six zero 6 two.","start_word":687,"end_word":696,"intents":[{"intent":"Provide address","confidence_score":0.058386438}]},{"text":"What's the code there, the postcode? 2113.","start_word":771,"end_word":777,"intents":[{"intent":"Provide portcode","confidence_score":0.0013405931}]},{"text":"It's in Up the South West. Macquarie Park, was it? Yeah.","start_word":790,"end_word":800,"intents":[{"intent":"Provide location","confidence_score":0.021844463}]},{"text":"Now I'm gonna put you're gonna get your details for your portal. You can you got a login portal, so that's where you can set up your direct debit for via bank or credit card or whatever. And Yep.","start_word":813,"end_word":851,"intents":[{"intent":"Set up portal","confidence_score":0.050989363}]},{"text":"And the password will be just Generic123456. Like, you can log in once you get all the details. Change it.","start_word":874,"end_word":893,"intents":[{"intent":"Provide password","confidence_score":0.2005369}]},{"text":"I'm just telling you that you're you don't need anything right now. We're just gonna put the order through. Okay.","start_word":907,"end_word":926,"intents":[{"intent":"Place order","confidence_score":0.4940083}]},{"text":"Just waiting for that to get invalid. I'll go of course, it's invalid. I forgot to put the ad. Okay.","start_word":1062,"end_word":1081,"intents":[{"intent":"Verify ad","confidence_score":0.001659212}]},{"text":"Let's save that now. Alright.","start_word":1082,"end_word":1086,"intents":[{"intent":"Save ad","confidence_score":0.12808263}]},{"text":"So you've been added on now. We just gotta activate your service, which should be a standard a standard service of 20 Yep. five Mbps.","start_word":1087,"end_word":1111,"intents":[{"intent":"Verify service availability","confidence_score":0.000021854978}]},{"text":"You won't receive an invoice until the second month.","start_word":1119,"end_word":1127,"intents":[{"intent":"Check invoice","confidence_score":0.0075046895},{"intent":"Assist with invoice","confidence_score":0.000025919619}]},{"text":"Oh, well, if you have a router, we'll get the tech team to get in contact with you when it's activated and just use that router. That's it. So we could have you ready in about ten minutes, ten, fifteen minutes. Yeah.","start_word":1314,"end_word":1355,"intents":[{"intent":"Request technical assistance","confidence_score":0.0069920234}]}]},"sentiments":{"segments":[{"text":"Good day, Natal.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.4587399661540985},{"text":"Hello. I'm just calling to find the cheapest plan. Just one individual. Sorry? I'm calling to sign up to see what services Oh, you guys have. okay. Yep. Is it for the Internet? Yeah. Okay. One second. Do you know if there's an a private embedded network in your area like Super Networks, Lidamore, anything like that? What do you mean? Yes. Super. Super. Yeah. The super. Super Networks. Yeah. What's the address? Yeah. 601 Slash Oh, 2 Sandstone Crescent, Macquarie Park. yeah. That's the Super Networks. Alright. Okay. So you can do it. Why why I couldn't often actually onboard you from here, or you can go to our website and onboard yourself up to you. Now you can connect me. What's your best offer, mate? What can you do for me? What's Well, hot? how many What's hot right well, how many people will be using the Internet? now? Just me. Okay. So we've got basic plan. What will you be you would sorry. Will you be using PlayStations or anything like that? Every now and then, my PlayStation wouldn't be bad. I don't have a PlayStation, but maybe eventually just for study, you know, what you do. Well, to study what's YouTube, you just need a basic plan 25, which is $69.95 a month. At the moment, you get your first month free, and it's 15% for the six months, including your free your first free month. If you got a twelve month contract, you get a x a x 1,800 router for free. Twenty four months, you get a Wi Fi seven for free. Okay. So run it with the six months and one No. We don't have six months contract. year. One year? Yeah. We got twelve and twenty four months. Okay. Twelve twelve months contract, please. Twelve months. Okay. Let me just I just need your full name, please. Gasar, g a f a r. G G for app g a f a r f a r. Rafaela, surname? a j e A l a j e l a r a. r I. Ajelara. Ajelara.","start_word":3,"end_word":353,"sentiment":"neutral","sentiment_score":0.04880880574003244},{"text":"Yeah. Beautiful.","start_word":354,"end_word":355,"sentiment":"positive","sentiment_score":0.5187393426895142},{"text":"Okay. Okay. And the best email address? First name and last name 11@gmail.com. Jelara five So I'll just spell it out for you. Jafar, g for George. Right? Or j Yeah. for jungle? G g for jungle, a for apple, f for Ferrari, a for apple, r for orangutan. That was the so it's j for jungle log, Jafar. Yeah. And then the last name, a j, a for apple, j for jaguar. Yeah. A j e l a r a. 11. Alright. Alright. Hang on. Yeah. Okay. So it's JForJungleAForAppleFForFreddieAForAppleRForRogerAForAppleJForJungle again, Yeah. e for eagle, l for Lima, r for Roger, a for apple. Yeah. So GASAR Hang on. G is one thing, J is something else. So G oh, is no. There's other no j at all. Oh, JJ is the in a second. So GForGary, so a the for first apple. okay. So the first letter is g for Gary. Yeah? Yeah. G for Gary. Okay. Got it. Yeah. Then we got a for apple, Yep. f for Freddie, Yep. a for apple again, Yep. r for Roger, a for apple, Yep. Yep. j for jungle, e for England, Yep. l for Lima, Yep. r for rabbit, And a for apple. and a for apple. What @gmail.com, So it's was it? yeah. So it's l a r a Yep. 11@Gmail.com. Okay. So it's eleven at g mail oops. G mail.","start_word":356,"end_word":588,"sentiment":"neutral","sentiment_score":0.013254305347800257},{"text":"Cool. Cool.","start_word":589,"end_word":590,"sentiment":"positive","sentiment_score":0.36319833993911743},{"text":"Alright.","start_word":591,"end_word":591,"sentiment":"neutral","sentiment_score":0.2869061231613159},{"text":"Cool.","start_word":592,"end_word":592,"sentiment":"positive","sentiment_score":0.3733175992965698},{"text":"The best contact number, is that the one I see on the screen? The 0450 Yes. 731814814.","start_word":593,"end_word":609,"sentiment":"neutral","sentiment_score":0.07841482758522034},{"text":"Perfect.","start_word":610,"end_word":610,"sentiment":"positive","sentiment_score":0.6652177572250366},{"text":"And your date of birth, please? Fifteen of the twelve two thousand. Yeah. Form of ID can be either a driver's license, passport, or Medicare card, and Driver's we need license. that. So if anybody rings up on your behalf, we verify them through this page over the date of birth and then and a ID card. Yep. ID. Yep. Services that was driver's license number, 2270 Yep. 2270. Yep. 2252. 2252. Was it? Yeah. Okay. And the main address is Unit Six zero 6 two. 02 Samson Slash yep. Crescent. Yep. Samson Crescent. Yep. Hello? So it's Unit 602. What else? 602 Sandstone Crescent, What Macquarie number? Park. I'm 601. Sorry. 601, Yep. and then my house is 2, Number 2, Sandstone Crescent. My How unit do you spell is 6 that? 01. S A N D, Sand? Sand With A Stone, S T 0 N E. Oh, Sandstone. Yep. Yep. Crescent, was it? Yep. And what's the ZIP? What's the code there, the postcode? 2113. 2113. Okay. And where's that in the in the ACT? What area? It's in Up the South West. Macquarie Park, was it? Yeah. It's in New South Wales. Yes. You're right. New South Wales. Yep. Now I'm gonna put you're gonna get your details for your portal. You can you got a login portal, so that's where you can set up your direct debit for via bank or credit card or whatever. And Yep. I'm gonna put down your first name, Yafar. Yep. G a f a r. Yep. Hello? And it'll be 20 26. Alright? And the password will be just Generic123456. Like, you can log in once you get all the details. Change it. So what what do I need right now, you said? No. No. I'm just telling you that you're you don't need anything right now. We're just gonna put the order through. Okay. Now with with the Wi Fi, you can have it send out two ways, standard, which is a $20.20 $20 postage or express, which is $30 postage. The difference is with standard and taking it either from four to seven days depending on the Australia Post. It normally takes about four or five days, but sometimes they they can be a little bit longer. Yep. Or if you have express, which is an extra $10, you'll have it in one business day. So we could put it through tomorrow. Today, today is Tuesday, and you'll Yeah. get Put it by it Thursday. alright. Put it in today. I'll what? The 20%. The 20 yeah. So you want the standard or the express? Standard. Okay. So we'll put that through as a standard. Not a problem. Okay.","start_word":611,"end_word":1061,"sentiment":"neutral","sentiment_score":0.0679977889071547},{"text":"Just waiting for that to get invalid. I'll go of course, it's invalid.","start_word":1062,"end_word":1074,"sentiment":"negative","sentiment_score":-0.36629268527030945},{"text":"I forgot to put the ad. Okay. Let's save that now. Alright. So you've been added on now. We just gotta activate your service, which should be a standard a standard service of 20 Yep. five Mbps. So your first month is for reset. You won't receive an invoice until the second month. The second Yep. Yep. month, yeah, it's a today is the twenty first. So it'll go from the twenty first from to the twenty first, and Yep. then it'll go to twenty first from the first of the following month and then that month. So it'll go to pro rata, so you'll get charged for the month of so in July, August, September, and part of July. And then it'll just get back to a natural thirty day charge. Because all the all the invoice gets down there in the first of every month, and then it'd be paid before the eleventh to avoid late fees and stuff like that. Okay. Is there anything else? Yes. That's all. Okay. Well, So there you go. what All all done. so once you send the stuff, I'll put my detail and then what do you mean by would they send it off? Does someone come here? Now we we send out the the router to you by Australia Post. So if nobody's home So you have your own router. I can't I I I have a router here. Oh, well, if you have a router, we'll get the tech team to get in contact with you when it's activated and just use that router. That's it. So we could have you ready in about ten minutes, ten, fifteen minutes. Yeah. Let's do that. I have everything. Like, I have a router What that sort has of router this. do you have? Just give me an idea on what sort of model. It's TP Link. Yeah. What's Okay. my model? Is it is it saying anything? Like, there's a sticker underneath. Model It'll yeah. yep. Model Archer, a r CHE Yep. R, two C20. Does it say Wi Fi six anywhere? Anyway, look. Our tech team will be in touch within the next fifteen, twenty minutes. Alright. No worries. Do you have WhatsApp? Yep. Okay. So they'll probably get you to send the photo through WhatsApp and all that. So you'll receive a text through WhatsApp very shortly, and then and I'll probably ask you to send a photo of the model of the routers. Because if it's an old if it's the old Wi Fi five, the AC router, it's not gonna work on OptiFiber. It's normally a VDSL router. But if it's got a Wi Fi six or if it's an AC router with the the WA import at the back of it, it should work. Okay. Alright. So just, yeah, just leave it with us.","start_word":1075,"end_word":1552,"sentiment":"neutral","sentiment_score":0.08336181248144625},{"text":"Yeah. Thanks for trusting Airtel. I'll get that all that sorted for you. And just, yeah, just be ready for a a text to come through through WhatsApp. Alright. Beautiful. Thank you.","start_word":1553,"end_word":1584,"sentiment":"positive","sentiment_score":0.4992997348308563},{"text":"Alright. Not a problem. Anything else? That's all.","start_word":1585,"end_word":1592,"sentiment":"neutral","sentiment_score":0.13839823007583618},{"text":"Oh, you have a lovely afternoon. Thank you very much. You too. Bye. Cheers, man.","start_word":1593,"end_word":1607,"sentiment":"positive","sentiment_score":0.7167596220970154},{"text":"Bye.","start_word":1608,"end_word":1608,"sentiment":"neutral","sentiment_score":0.3155277967453003}],"average":{"sentiment":"neutral","sentiment_score":0.07238997111761206}}}}