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I just wanted to let you know that we've already sent you the invoice for your Yealink handset. And I just wanted to confirm if you would like to process the payment using a card so it could be real time or if you would like to have it processed using your bank account. The invoice is $328. That includes the provisioning and installation. It's sent, like, fifteen minutes ago. Okay. Alright. So once you process the payment via BPAY, please kindly let me know. Send me the proof of payment. In that way, we could update the account accordingly and keep our provisioning team posted about the payment. That way, once it's reflected, they could dispatch your device. Alright? Once the payment has been processed and received, that's the reason why I asked if you would like to have it processed using your card because BPA will take one to three days to have it reflected. We could do over the phone. Like, what we did to your express postage, we process it over the phone. Alright. Sure. I know you're busy. You're going to use your Visa or your Mastercard? Surely. We take Mastercard and Visa. No. We don't take American Express. Okay. May I have the sorry. Card number, please? Mhmm. Thank you. 5163610233020005. Thank you. Expiration date, please? 07/29. Let me just put here '29. And the CVV, please? Okay. 118. And it's the same as your account's name here, Ravinder Chandra? Okay. Thank you so much. Let me proceed. Alright. So the payment has been processed Shortly, you will receive the official receipt, and then I'll go ahead and, enable our provisioning team that this, invoice has been paid so they can arrange the dispatch of your device. Thank you so much, and have a good one. Be safe. 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This is Airtel accounts. How may I help you today? Oh, hi, Ravinder. This is Airtel accounts.\n\nMy name is Melissa. I just wanted to let you know that we've already sent you the invoice for your Yealink handset. And I just wanted to confirm if you would like to process the payment using a card so it could be real time or if you would like to have it processed using your bank account. The invoice is $328. That includes the provisioning and installation.\n\nIt's sent, like, fifteen minutes ago. Okay. Alright. So once you process the payment via BPAY, please kindly let me know. Send me the proof of payment.\n\nIn that way, we could update the account accordingly and keep our provisioning team posted about the payment. That way, once it's reflected, they could dispatch your device. Alright? Once the payment has been processed and received, that's the reason why I asked if you would like to have it processed using your card because BPA will take one to three days to have it reflected. We could do over the phone.\n\nLike, what we did to your express postage, we process it over the phone. Alright. Sure. I know you're busy. You're going to use your Visa or your Mastercard?\n\nSurely. We take Mastercard and Visa. No. We don't take American Express. Okay.\n\nMay I have the sorry. Card number, please? Mhmm. Thank you. 5163610233020005.\n\nThank you. Expiration date, please? 07/29. Let me just put here '29. And the CVV, please?\n\nOkay. 118. And it's the same as your account's name here, Ravinder Chandra? Okay. Thank you so much.\n\nLet me proceed. Alright. So the payment has been processed Shortly, you will receive the official receipt, and then I'll go ahead and, enable our provisioning team that this, invoice has been paid so they can arrange the dispatch of your device. Thank you so much, and have a good one. Be safe.\n\nAppreciate your time.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.0,"end":0.24,"sentiment":"neutral","sentiment_score":0.1793268918991089},{"text":"This is Airtel accounts.","start":0.24,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.198477391153574},{"text":"How may I help you today?","start":1.5999999,"end":2.82,"sentiment":"positive","sentiment_score":0.3665367215871811},{"text":"Oh, hi, Ravinder.","start":8.48,"end":9.94,"sentiment":"neutral","sentiment_score":0.1510542333126068},{"text":"This is Airtel accounts.","start":10.0,"end":11.46,"sentiment":"neutral","sentiment_score":0.12654509954154491}],"sentiment":"neutral","sentiment_score":0.22954443800780508,"num_words":18,"start":0.0,"end":11.46},{"sentences":[{"text":"My name is Melissa.","start":12.335,"end":13.295,"sentiment":"neutral","sentiment_score":0.26127441599965096},{"text":"I just wanted to let you know that we've already sent you the invoice for your Yealink 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you.","start":194.345,"end":195.085,"sentiment":"neutral","sentiment_score":0.11895181611180305},{"text":"5163610233020005.","start":195.145,"end":200.52501,"sentiment":"neutral","sentiment_score":0.05224207788705826}],"sentiment":"neutral","sentiment_score":0.009168593358481305,"num_words":12,"start":168.59499,"end":200.52501},{"sentences":[{"text":"Thank you.","start":202.15001,"end":202.87001,"sentiment":"neutral","sentiment_score":0.14341244101524353},{"text":"Expiration date, please?","start":202.87001,"end":204.25,"sentiment":"neutral","sentiment_score":-0.00988800140718619},{"text":"07/29.","start":207.19,"end":209.19,"sentiment":"neutral","sentiment_score":-0.0022995779290795326},{"text":"Let me just put here '29.","start":209.19,"end":212.09,"sentiment":"neutral","sentiment_score":0.00608869269490242},{"text":"And the CVV, please?","start":212.63,"end":214.395,"sentiment":"neutral","sentiment_score":-0.0009921336895786226}],"sentiment":"neutral","sentiment_score":0.01796405758068431,"num_words":16,"start":202.15001,"end":214.395},{"sentences":[{"text":"Okay.","start":217.835,"end":218.335,"sentiment":"neutral","sentiment_score":0.01845436543226242},{"text":"118.","start":221.27501,"end":222.575,"sentiment":"neutral","sentiment_score":0.017182253301143646},{"text":"And it's the same as your account's name here, Ravinder Chandra?","start":222.715,"end":227.375,"sentiment":"neutral","sentiment_score":0.05230301889506253},{"text":"Okay.","start":229.24,"end":229.72,"sentiment":"neutral","sentiment_score":0.2328337728977203},{"text":"Thank you so much.","start":229.72,"end":230.94,"sentiment":"positive","sentiment_score":0.5306666791439056}],"sentiment":"neutral","sentiment_score":0.1648039064473576,"num_words":18,"start":217.835,"end":230.94},{"sentences":[{"text":"Let me 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This is I received your missed call from you. Yes. Okay. No worries. I'll pay or be paid. I'll do it. That's fine. When when they gonna dispatch it? If I pay by card, are you talking about EFTs or you pay over the phone? Okay. Let's do it now for now. Just give me one minute. Just give me one minute. American Express. American Express. American Express. K. Okay. It's a Mastercard. 5163 6102333020005. Yep. 07/29. 118. Yes. K. Thank 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man. This is I received your missed call from you. Yes. Okay. No worries.\n\nI'll pay or be paid. I'll do it. That's fine. When when they gonna dispatch it? If I pay by card, are you talking about EFTs or you pay over the phone?\n\nOkay. Let's do it now for now. Just give me one minute. Just give me one minute. American Express.\n\nAmerican Express. American Express. K. Okay. It's a Mastercard.\n\n5163 6102333020005. Yep. 07/29. 118. Yes.\n\nK. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah, man.","start":4.72,"end":5.2,"sentiment":"neutral","sentiment_score":0.07217985764145851},{"text":"This is I received your missed call from you.","start":5.2,"end":8.18,"sentiment":"neutral","sentiment_score":0.007855645898315642},{"text":"Yes.","start":12.16,"end":12.66,"sentiment":"neutral","sentiment_score":0.25273817777633667},{"text":"Okay.","start":45.995,"end":46.495,"sentiment":"neutral","sentiment_score":0.1648457497358322},{"text":"No worries.","start":66.81,"end":67.37,"sentiment":"neutral","sentiment_score":0.25245240330696106}],"sentiment":"neutral","sentiment_score":0.07583661749958992,"num_words":15,"start":4.72,"end":67.37},{"sentences":[{"text":"I'll pay or be paid.","start":67.37,"end":68.99,"sentiment":"neutral","sentiment_score":0.28294302225112916},{"text":"I'll do it.","start":69.13,"end":69.93,"sentiment":"positive","sentiment_score":0.4507085879643758},{"text":"That's fine.","start":69.93,"end":70.75,"sentiment":"positive","sentiment_score":0.4277389943599701},{"text":"When when they gonna dispatch it?","start":91.549995,"end":93.57,"sentiment":"neutral","sentiment_score":0.017965301871299744},{"text":"If I pay by card, are you talking about EFTs or you pay over the phone?","start":108.115,"end":115.03,"sentiment":"neutral","sentiment_score":-0.004729842436063336}],"sentiment":"neutral","sentiment_score":0.11420103737873433,"num_words":32,"start":67.37,"end":115.03},{"sentences":[{"text":"Okay.","start":124.05,"end":124.53,"sentiment":"neutral","sentiment_score":0.0835532620549202},{"text":"Let's do it now for now.","start":124.53,"end":125.990005,"sentiment":"neutral","sentiment_score":0.09495692700147629},{"text":"Just give me one minute.","start":133.785,"end":135.325,"sentiment":"neutral","sentiment_score":-0.003831896558403969},{"text":"Just give me one minute.","start":136.905,"end":138.125,"sentiment":"neutral","sentiment_score":-0.006831061094999313},{"text":"American Express.","start":143.54,"end":144.51999,"sentiment":"neutral","sentiment_score":-0.007984402123838663}],"sentiment":"neutral","sentiment_score":0.030737433239425484,"num_words":19,"start":124.05,"end":144.51999},{"sentences":[{"text":"American Express.","start":147.375,"end":150.98,"sentiment":"neutral","sentiment_score":-0.007525641471147537},{"text":"American Express.","start":150.98,"end":153.555,"sentiment":"neutral","sentiment_score":-0.03197933826595545},{"text":"K.","start":163.95499,"end":164.45499,"sentiment":"neutral","sentiment_score":-0.024409230798482895},{"text":"Okay.","start":164.59499,"end":164.83499,"sentiment":"neutral","sentiment_score":-0.011180169880390167},{"text":"It's a Mastercard.","start":164.83499,"end":165.655,"sentiment":"neutral","sentiment_score":-0.009835718510051569}],"sentiment":"neutral","sentiment_score":-0.01601183507591486,"num_words":9,"start":147.375,"end":165.655},{"sentences":[{"text":"5163 6102333020005.","start":179.33,"end":192.225,"sentiment":"neutral","sentiment_score":0.0011463158298283815},{"text":"Yep.","start":201.12,"end":201.62,"sentiment":"neutral","sentiment_score":0.06748926639556885},{"text":"07/29.","start":204.95999,"end":206.42,"sentiment":"neutral","sentiment_score":-0.009685976430773737},{"text":"118.","start":215.335,"end":216.475,"sentiment":"neutral","sentiment_score":0.0031192421447485685},{"text":"Yes.","start":228.36,"end":228.86,"sentiment":"neutral","sentiment_score":0.1176418885588646}],"sentiment":"neutral","sentiment_score":0.030142842054677505,"num_words":6,"start":179.33,"end":228.86},{"sentences":[{"text":"K.","start":254.74,"end":254.82,"sentiment":"neutral","sentiment_score":0.1936379075050354},{"text":"Thank you.","start":254.82,"end":255.64001,"sentiment":"positive","sentiment_score":0.353403128683567}],"sentiment":"neutral","sentiment_score":0.30014805495738983,"num_words":3,"start":254.74,"end":255.64001}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. This is Airtel accounts. How may I help you today?\n\nChannel 1: Yeah, man. This is I received your missed call from you.\n\nChannel 0: Oh, hi, Ravinder. This is Airtel accounts.\n\nChannel 1: Yes.\n\nChannel 0: My name is Melissa. I just wanted to let you know that we've already sent you the invoice for your Yealink handset. And I just wanted to confirm if you would like to process the payment using a card so it could be real time or if you would like to have it processed using your bank account. The invoice is $328. That includes the provisioning and installation.\n\nChannel 1: Okay.\n\nChannel 0: It's sent, like, fifteen minutes ago.\n\nChannel 1: No worries. I'll pay or be paid. I'll do it. That's fine.\n\nChannel 0: Okay. Alright. So once you process the payment via BPAY, please kindly let me know. Send me the proof of payment. In that way, we could update the account accordingly and keep our provisioning team posted about the payment.\n\nThat way, once it's reflected, they could dispatch your device. Alright?\n\nChannel 1: When when they gonna dispatch it?\n\nChannel 0: Once the payment has been processed and received, that's the reason why I asked if you would like to have it processed using your card because BPA will take one to three days to have it reflected.\n\nChannel 1: If I pay by card, are you talking about EFTs or you pay over the phone?\n\nChannel 0: We could do over the phone. Like, what we did to your express postage, we process it over the phone.\n\nChannel 1: Okay. Let's do it now for now.\n\nChannel 0: Alright. Sure. I know you're busy. You're going to use your Visa or your Mastercard?\n\nChannel 1: Just give me one minute. Just give me one minute.\n\nChannel 0: Surely.\n\nChannel 1: American Express.\n\nChannel 0: We\n\nChannel 1: American\n\nChannel 0: take Mastercard and Visa.\n\nChannel 1: Express. American Express.\n\nChannel 0: No. We don't take American Express.\n\nChannel 1: K. Okay. It's a Mastercard.\n\nChannel 0: Okay. May I have the sorry. Card number, please?\n\nChannel 1: 5163\n\nChannel 0: Mhmm.\n\nChannel 1: 6102333020005.\n\nChannel 0: Thank you. 5163610233020005.\n\nChannel 1: Yep.\n\nChannel 0: Thank you. Expiration date, please?\n\nChannel 1: 07/29.\n\nChannel 0: 07/29. Let me just put here '29. And the CVV, please?\n\nChannel 1: 118.\n\nChannel 0: Okay. 118. And it's the same as your account's name here, Ravinder Chandra?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Thank you so much. Let me proceed. Alright. So the payment has been processed Shortly, you will receive the official receipt, and then I'll go ahead and, enable our provisioning team that this, invoice has been paid so they can arrange the dispatch of your device.\n\nChannel 1: K. Thank you.\n\nChannel 0: Thank you so much, and have a good one. Be safe. Appreciate your time.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.0,"end":0.24,"sentiment":"neutral","sentiment_score":0.1793268918991089},{"text":"This is Airtel accounts.","start":0.24,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.198477391153574},{"text":"How may I help you today?","start":1.5999999,"end":2.82,"sentiment":"positive","sentiment_score":0.3665367215871811}],"sentiment":"neutral","sentiment_score":0.28840516236695374,"channel":0,"num_words":11,"start":0.0,"end":2.82},{"sentences":[{"text":"Yeah, man.","start":4.72,"end":5.2,"sentiment":"neutral","sentiment_score":0.07217985764145851},{"text":"This is I received your missed call from you.","start":5.2,"end":8.18,"sentiment":"neutral","sentiment_score":0.007855645898315642}],"sentiment":"neutral","sentiment_score":0.019550957124341618,"channel":1,"num_words":11,"start":4.72,"end":8.18},{"sentences":[{"text":"Oh, hi, Ravinder.","start":8.48,"end":9.94,"sentiment":"neutral","sentiment_score":0.1510542333126068},{"text":"This is Airtel accounts.","start":10.0,"end":11.46,"sentiment":"neutral","sentiment_score":0.12654509954154491}],"sentiment":"neutral","sentiment_score":0.13704901401485717,"channel":0,"num_words":7,"start":8.48,"end":11.46},{"sentences":[{"text":"Yes.","start":12.16,"end":12.66,"sentiment":"neutral","sentiment_score":0.25273817777633667}],"sentiment":"neutral","sentiment_score":0.25273817777633667,"channel":1,"num_words":1,"start":12.16,"end":12.66},{"sentences":[{"text":"My name is Melissa.","start":12.335,"end":13.295,"sentiment":"neutral","sentiment_score":0.26127441599965096},{"text":"I just wanted to let you know that we've already sent you the invoice for your Yealink handset.","start":13.295,"end":18.035,"sentiment":"positive","sentiment_score":0.38551389508777195},{"text":"And I just wanted to confirm if you would like to process the payment using a card so it could be real time or if you would like to have it processed using your bank account.","start":18.495,"end":28.76,"sentiment":"neutral","sentiment_score":0.2758222193353706},{"text":"The invoice is $328.","start":31.62,"end":34.18,"sentiment":"neutral","sentiment_score":0.22253230959177017},{"text":"That includes the provisioning and installation.","start":34.18,"end":37.64,"sentiment":"neutral","sentiment_score":0.12768131494522095}],"sentiment":"neutral","sentiment_score":0.2877965411719154,"channel":0,"num_words":68,"start":12.335,"end":37.64},{"sentences":[{"text":"Okay.","start":45.995,"end":46.495,"sentiment":"neutral","sentiment_score":0.1648457497358322}],"sentiment":"neutral","sentiment_score":0.1648457497358322,"channel":1,"num_words":1,"start":45.995,"end":46.495},{"sentences":[{"text":"It's sent, like, fifteen minutes ago.","start":49.555,"end":52.86,"sentiment":"neutral","sentiment_score":0.164315698047479}],"sentiment":"neutral","sentiment_score":0.164315698047479,"channel":0,"num_words":6,"start":49.555,"end":52.86},{"sentences":[{"text":"No worries.","start":66.81,"end":67.37,"sentiment":"neutral","sentiment_score":0.25245240330696106},{"text":"I'll pay or be paid.","start":67.37,"end":68.99,"sentiment":"neutral","sentiment_score":0.28294302225112916},{"text":"I'll do it.","start":69.13,"end":69.93,"sentiment":"positive","sentiment_score":0.4507085879643758},{"text":"That's fine.","start":69.93,"end":70.75,"sentiment":"positive","sentiment_score":0.4277389943599701}],"sentiment":"positive","sentiment_score":0.343935305873553,"channel":1,"num_words":12,"start":66.81,"end":70.75},{"sentences":[{"text":"Okay.","start":70.495,"end":70.995,"sentiment":"neutral","sentiment_score":0.2544814944267273},{"text":"Alright.","start":71.215004,"end":71.695,"sentiment":"neutral","sentiment_score":0.2684667706489563},{"text":"So once you process the payment via BPAY, please kindly let me know.","start":71.695,"end":77.455,"sentiment":"neutral","sentiment_score":0.1642781782608766},{"text":"Send me the proof of payment.","start":77.455,"end":78.735,"sentiment":"neutral","sentiment_score":0.15405884136756262},{"text":"In that way, we could update the account accordingly and keep our provisioning team posted about the payment.","start":78.735,"end":85.770004,"sentiment":"neutral","sentiment_score":0.29105766779846615}],"sentiment":"neutral","sentiment_score":0.22620399105243194,"channel":0,"num_words":39,"start":70.495,"end":85.770004},{"sentences":[{"text":"That way, once it's reflected, they could dispatch your device.","start":86.07,"end":90.47,"sentiment":"neutral","sentiment_score":0.23210958540439605},{"text":"Alright?","start":90.47,"end":90.97,"sentiment":"neutral","sentiment_score":0.08802809566259384}],"sentiment":"neutral","sentiment_score":0.2190112681551413,"channel":0,"num_words":11,"start":86.07,"end":90.97},{"sentences":[{"text":"When when they gonna dispatch it?","start":91.549995,"end":93.57,"sentiment":"neutral","sentiment_score":0.017965301871299744}],"sentiment":"neutral","sentiment_score":0.017965301871299744,"channel":1,"num_words":6,"start":91.549995,"end":93.57},{"sentences":[{"text":"Once the payment has been processed and received, that's the reason why I asked if you would like to have it processed using your card because BPA will take one to three days to have it reflected.","start":93.91,"end":106.534996,"sentiment":"neutral","sentiment_score":0.005573569922833829}],"sentiment":"neutral","sentiment_score":0.005573569922833829,"channel":0,"num_words":37,"start":93.91,"end":106.534996},{"sentences":[{"text":"If I pay by card, are you talking about EFTs or you pay over the phone?","start":108.115,"end":115.03,"sentiment":"neutral","sentiment_score":-0.004729842436063336}],"sentiment":"neutral","sentiment_score":-0.004729842436063336,"channel":1,"num_words":16,"start":108.115,"end":115.03},{"sentences":[{"text":"We could do over the phone.","start":115.99,"end":117.509995,"sentiment":"neutral","sentiment_score":0.03663310750077168},{"text":"Like, what we did to your express postage, we process it over the phone.","start":117.509995,"end":122.649994,"sentiment":"neutral","sentiment_score":0.053620059974491596}],"sentiment":"neutral","sentiment_score":0.04852397423237562,"channel":0,"num_words":20,"start":115.99,"end":122.649994},{"sentences":[{"text":"Okay.","start":124.05,"end":124.53,"sentiment":"neutral","sentiment_score":0.0835532620549202},{"text":"Let's do it now for now.","start":124.53,"end":125.990005,"sentiment":"neutral","sentiment_score":0.09495692700147629}],"sentiment":"neutral","sentiment_score":0.09332783200911113,"channel":1,"num_words":7,"start":124.05,"end":125.990005},{"sentences":[{"text":"Alright.","start":125.99,"end":126.49,"sentiment":"neutral","sentiment_score":0.1231616735458374},{"text":"Sure.","start":126.549995,"end":126.78999,"sentiment":"neutral","sentiment_score":0.0859840139746666},{"text":"I know you're busy.","start":126.78999,"end":127.93,"sentiment":"neutral","sentiment_score":-0.07055447995662689},{"text":"You're going to use your Visa or your Mastercard?","start":128.205,"end":131.025,"sentiment":"neutral","sentiment_score":-0.03334368599785699}],"sentiment":"neutral","sentiment_score":-0.024877693752447763,"channel":0,"num_words":15,"start":125.99,"end":131.025},{"sentences":[{"text":"Just give me one minute.","start":133.785,"end":135.325,"sentiment":"neutral","sentiment_score":-0.003831896558403969},{"text":"Just give me one minute.","start":136.905,"end":138.125,"sentiment":"neutral","sentiment_score":-0.006831061094999313}],"sentiment":"neutral","sentiment_score":-0.005331478826701641,"channel":1,"num_words":10,"start":133.785,"end":138.125},{"sentences":[{"text":"Surely.","start":138.525,"end":139.025,"sentiment":"neutral","sentiment_score":-0.002154713496565819}],"sentiment":"neutral","sentiment_score":-0.002154713496565819,"channel":0,"num_words":1,"start":138.525,"end":139.025},{"sentences":[{"text":"American Express.","start":143.54,"end":144.51999,"sentiment":"neutral","sentiment_score":-0.007984402123838663}],"sentiment":"neutral","sentiment_score":-0.007984402123838663,"channel":1,"num_words":2,"start":143.54,"end":144.51999},{"sentences":[{"text":"We","start":147.34001,"end":147.5,"sentiment":"neutral","sentiment_score":0.007318172603845596}],"sentiment":"neutral","sentiment_score":0.007318172603845596,"channel":0,"num_words":1,"start":147.34001,"end":147.5},{"sentences":[{"text":"American","start":147.375,"end":147.875,"sentiment":"neutral","sentiment_score":-0.004033166915178299}],"sentiment":"neutral","sentiment_score":-0.004033166915178299,"channel":1,"num_words":1,"start":147.375,"end":147.875},{"sentences":[{"text":"take Mastercard and Visa.","start":147.5,"end":149.36,"sentiment":"neutral","sentiment_score":-0.000021705403923988342}],"sentiment":"neutral","sentiment_score":-0.000021705403923988342,"channel":0,"num_words":4,"start":147.5,"end":149.36},{"sentences":[{"text":"Express.","start":150.73,"end":150.98,"sentiment":"neutral","sentiment_score":-0.011018116027116776},{"text":"American Express.","start":150.98,"end":153.555,"sentiment":"neutral","sentiment_score":-0.03197933826595545}],"sentiment":"neutral","sentiment_score":-0.024992264186342556,"channel":1,"num_words":3,"start":150.73,"end":153.555},{"sentences":[{"text":"No.","start":154.54001,"end":154.78,"sentiment":"neutral","sentiment_score":-0.1939881443977356},{"text":"We don't take American Express.","start":154.78,"end":156.64,"sentiment":"neutral","sentiment_score":-0.16449541747570037}],"sentiment":"neutral","sentiment_score":-0.16941087196270624,"channel":0,"num_words":6,"start":154.54001,"end":156.64},{"sentences":[{"text":"K.","start":163.95499,"end":164.45499,"sentiment":"neutral","sentiment_score":-0.024409230798482895},{"text":"Okay.","start":164.59499,"end":164.83499,"sentiment":"neutral","sentiment_score":-0.011180169880390167},{"text":"It's a Mastercard.","start":164.83499,"end":165.655,"sentiment":"neutral","sentiment_score":-0.009835718510051569}],"sentiment":"neutral","sentiment_score":-0.013019311241805553,"channel":1,"num_words":5,"start":163.95499,"end":165.655},{"sentences":[{"text":"Okay.","start":167.95499,"end":168.45499,"sentiment":"neutral","sentiment_score":-0.0022031087428331375},{"text":"May I have the sorry.","start":168.59499,"end":170.355,"sentiment":"neutral","sentiment_score":-0.014826448261737823},{"text":"Card number, please?","start":170.355,"end":171.495,"sentiment":"neutral","sentiment_score":-0.03477482125163078}],"sentiment":"neutral","sentiment_score":-0.020073312645157177,"channel":0,"num_words":9,"start":167.95499,"end":171.495},{"sentences":[{"text":"5163","start":179.33,"end":180.71,"sentiment":"neutral","sentiment_score":-0.0014762496575713158}],"sentiment":"neutral","sentiment_score":-0.0014762496575713158,"channel":1,"num_words":1,"start":179.33,"end":180.71},{"sentences":[{"text":"Mhmm.","start":181.97,"end":182.47,"sentiment":"neutral","sentiment_score":-0.0016658847453072667}],"sentiment":"neutral","sentiment_score":-0.0016658847453072667,"channel":0,"num_words":1,"start":181.97,"end":182.47},{"sentences":[{"text":"6102333020005.","start":182.925,"end":192.225,"sentiment":"neutral","sentiment_score":0.003768881317228079}],"sentiment":"neutral","sentiment_score":0.003768881317228079,"channel":1,"num_words":1,"start":182.925,"end":192.225},{"sentences":[{"text":"Thank you.","start":194.345,"end":195.085,"sentiment":"neutral","sentiment_score":0.11895181611180305},{"text":"5163610233020005.","start":195.145,"end":200.52501,"sentiment":"neutral","sentiment_score":0.05224207788705826}],"sentiment":"neutral","sentiment_score":0.0967152367035548,"channel":0,"num_words":3,"start":194.345,"end":200.52501},{"sentences":[{"text":"Yep.","start":201.12,"end":201.62,"sentiment":"neutral","sentiment_score":0.06748926639556885}],"sentiment":"neutral","sentiment_score":0.06748926639556885,"channel":1,"num_words":1,"start":201.12,"end":201.62},{"sentences":[{"text":"Thank you.","start":202.15001,"end":202.87001,"sentiment":"neutral","sentiment_score":0.14341244101524353},{"text":"Expiration date, please?","start":202.87001,"end":204.25,"sentiment":"neutral","sentiment_score":-0.00988800140718619}],"sentiment":"neutral","sentiment_score":0.0514321755617857,"channel":0,"num_words":5,"start":202.15001,"end":204.25},{"sentences":[{"text":"07/29.","start":204.95999,"end":206.42,"sentiment":"neutral","sentiment_score":-0.009685976430773737}],"sentiment":"neutral","sentiment_score":-0.009685976430773737,"channel":1,"num_words":1,"start":204.95999,"end":206.42},{"sentences":[{"text":"07/29.","start":207.19,"end":209.19,"sentiment":"neutral","sentiment_score":-0.0022995779290795326},{"text":"Let me just put here '29.","start":209.19,"end":212.09,"sentiment":"neutral","sentiment_score":0.00608869269490242},{"text":"And the CVV, please?","start":212.63,"end":214.395,"sentiment":"neutral","sentiment_score":-0.0009921336895786226}],"sentiment":"neutral","sentiment_score":0.0027512766801836815,"channel":0,"num_words":11,"start":207.19,"end":214.395},{"sentences":[{"text":"118.","start":215.335,"end":216.475,"sentiment":"neutral","sentiment_score":0.0031192421447485685}],"sentiment":"neutral","sentiment_score":0.0031192421447485685,"channel":1,"num_words":1,"start":215.335,"end":216.475},{"sentences":[{"text":"Okay.","start":217.835,"end":218.335,"sentiment":"neutral","sentiment_score":0.01845436543226242},{"text":"118.","start":221.27501,"end":222.575,"sentiment":"neutral","sentiment_score":0.017182253301143646},{"text":"And it's the same as your account's name here, Ravinder Chandra?","start":222.715,"end":227.375,"sentiment":"neutral","sentiment_score":0.05230301889506253}],"sentiment":"neutral","sentiment_score":0.04699767896762261,"channel":0,"num_words":13,"start":217.835,"end":227.375},{"sentences":[{"text":"Yes.","start":228.36,"end":228.86,"sentiment":"neutral","sentiment_score":0.1176418885588646}],"sentiment":"neutral","sentiment_score":0.1176418885588646,"channel":1,"num_words":1,"start":228.36,"end":228.86},{"sentences":[{"text":"Okay.","start":229.24,"end":229.72,"sentiment":"neutral","sentiment_score":0.2328337728977203},{"text":"Thank you so much.","start":229.72,"end":230.94,"sentiment":"positive","sentiment_score":0.5306666791439056},{"text":"Let me proceed.","start":231.4,"end":232.3,"sentiment":"neutral","sentiment_score":0.3082572817802429},{"text":"Alright.","start":239.96,"end":240.28,"sentiment":"neutral","sentiment_score":0.2268348932266235},{"text":"So the payment has been processed Shortly, you will receive the official receipt, and then I'll go ahead and, enable our provisioning team that this, invoice has been paid so they can arrange the dispatch of your device.","start":240.28,"end":253.685,"sentiment":"neutral","sentiment_score":0.24220015853643417}],"sentiment":"neutral","sentiment_score":0.2704407074984084,"channel":0,"num_words":47,"start":229.24,"end":253.685},{"sentences":[{"text":"K.","start":254.74,"end":254.82,"sentiment":"neutral","sentiment_score":0.1936379075050354},{"text":"Thank you.","start":254.82,"end":255.64001,"sentiment":"positive","sentiment_score":0.353403128683567}],"sentiment":"neutral","sentiment_score":0.30014805495738983,"channel":1,"num_words":3,"start":254.74,"end":255.64001},{"sentences":[{"text":"Thank you so much, and have a good one.","start":255.9,"end":258.22,"sentiment":"positive","sentiment_score":0.8393614093462626},{"text":"Be safe.","start":258.22,"end":258.7,"sentiment":"positive","sentiment_score":0.5302586257457733},{"text":"Appreciate your time.","start":258.7,"end":260.0,"sentiment":"positive","sentiment_score":0.4311934808890025}],"sentiment":"positive","sentiment_score":0.7077393127339227,"channel":0,"num_words":14,"start":255.9,"end":260.0}]},"summary":{"result":"success","short":"The customer calls Airtel accounts to confirm payment for their Yealink handset. The agent confirms the payment and explains that it will take one to three days to process. The agent also confirms payment method and the customer's account information before ending the call."},"intents":{"segments":[{"text":"I just wanted to let you know that we've already sent you the invoice for your Yealink handset. And I just wanted to confirm if you would like to process the payment using a card so it could be real time or if you would like to have it processed using your bank account. The invoice is $328.","start_word":34,"end_word":91,"intents":[{"intent":"Process payment","confidence_score":0.42540196}]},{"text":"So once you process the payment via BPAY, please kindly let me know. Send me the proof of payment. In that way, we could update the account accordingly and keep our provisioning team posted about the payment. That way, once it's reflected, they could dispatch your device. Alright?","start_word":119,"end_word":166,"intents":[{"intent":"Provide proof of payment","confidence_score":0.14038423}]},{"text":"That way, once it's reflected, they could dispatch your device. Alright?","start_word":156,"end_word":166,"intents":[{"intent":"Request device dispatch","confidence_score":0.005552829}]},{"text":"If I pay by card, are you talking about EFTs or you pay over the phone? We could do over the phone. Like, what we did to your express postage, we process it over the phone. Okay.","start_word":211,"end_word":247,"intents":[{"intent":"Process payment","confidence_score":0.44350663}]},{"text":"May I have the sorry. Card number, please?","start_word":302,"end_word":309,"intents":[{"intent":"Verify card details","confidence_score":0.0071276664}]},{"text":"May I have the sorry. Card number, please? 5163 Mhmm.","start_word":302,"end_word":311,"intents":[{"intent":"Provide card number","confidence_score":0.38182038},{"intent":"Provide card number","confidence_score":0.5642612},{"intent":"Provide card number","confidence_score":0.47835314},{"intent":"Provide card number","confidence_score":0.27005786},{"intent":"Provide card number","confidence_score":0.3794558},{"intent":"Verify card number","confidence_score":0.0344023},{"intent":"Provide card number","confidence_score":0.4229232},{"intent":"Provide card number","confidence_score":0.36419043}]},{"text":"May I have the sorry. Card number, please? 5163 Mhmm. 6102333020005. Thank you. 5163610233020005. Yep. Thank you. Expiration date, please? 07/29. 07/29. Let me just put here '29. And the CVV, please? 118. Okay. 118. And it's the same as your account's name here, Ravinder Chandra? Yes.","start_word":302,"end_word":348,"intents":[{"intent":"Provide account number","confidence_score":0.078340456}]},{"text":"And the CVV, please? 118. Okay.","start_word":330,"end_word":335,"intents":[{"intent":"Provide cvv number","confidence_score":0.021174747}]},{"text":"So the payment has been processed Shortly, you will receive the official receipt, and then I'll go ahead and, enable our provisioning team that this, invoice has been paid so they can arrange the dispatch of your device.","start_word":358,"end_word":395,"intents":[{"intent":"Confirm payment","confidence_score":0.00053333724}]},{"text":"So the payment has been processed Shortly, you will receive the official receipt, and then I'll go ahead and, enable our provisioning team that this, invoice has been paid so they can arrange the dispatch of your device. K.","start_word":358,"end_word":396,"intents":[{"intent":"Verify payment receipt","confidence_score":0.0012703561},{"intent":"Receive receipt","confidence_score":0.009500579}]},{"text":"So the payment has been processed Shortly, you will receive the official receipt, and then I'll go ahead and, enable our provisioning team that this, invoice has been paid so they can arrange the dispatch of your device. K. Thank you.","start_word":358,"end_word":398,"intents":[{"intent":"Provide official receipt","confidence_score":0.26762512},{"intent":"Enable provisioning team","confidence_score":0.2850188}]}]},"sentiments":{"segments":[{"text":"Hi. This is Airtel accounts.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.19413214921951297},{"text":"How may I help you today?","start_word":5,"end_word":10,"sentiment":"positive","sentiment_score":0.357035756111145},{"text":"Yeah, man. This is I received your missed call from you. Oh, hi, Ravinder. This is Airtel accounts. Yes. My name is Melissa.","start_word":11,"end_word":33,"sentiment":"neutral","sentiment_score":0.120490700006485},{"text":"I just wanted to let you know that we've already sent you the invoice for your Yealink handset.","start_word":34,"end_word":51,"sentiment":"positive","sentiment_score":0.38770630955696106},{"text":"And I just wanted to confirm if you would like to process the payment using a card so it could be real time or if you would like to have it processed using your bank account. The invoice is $328. That includes the provisioning and installation. Okay. It's sent, like, fifteen minutes ago. No worries. I'll pay or be paid.","start_word":52,"end_word":111,"sentiment":"neutral","sentiment_score":0.23904873430728912},{"text":"I'll do it. That's fine.","start_word":112,"end_word":116,"sentiment":"positive","sentiment_score":0.4415682256221771},{"text":"Okay. Alright. So once you process the payment via BPAY, please kindly let me know. Send me the proof of payment. In that way, we could update the account accordingly and keep our provisioning team posted about the payment. That way, once it's reflected, they could dispatch your device. Alright? When when they gonna dispatch it? Once the payment has been processed and received, that's the reason why I asked if you would like to have it processed using your card because BPA will take one to three days to have it reflected. If I pay by card, are you talking about EFTs or you pay over the phone? We could do over the phone. Like, what we did to your express postage, we process it over the phone. Okay. Let's do it now for now. Alright. Sure. I know you're busy. You're going to use your Visa or your Mastercard? Just give me one minute. Just give me one minute. Surely. American Express. We American take Mastercard and Visa. Express. American Express. No. We don't take American Express. K. Okay. It's a Mastercard. Okay. May I have the sorry. Card number, please? 5163 Mhmm. 6102333020005. Thank you. 5163610233020005. Yep. Thank you. Expiration date, please? 07/29. 07/29. Let me just put here '29. And the CVV, please? 118. Okay. 118. And it's the same as your account's name here, Ravinder Chandra? Yes. Okay.","start_word":117,"end_word":349,"sentiment":"neutral","sentiment_score":0.05970837484421648},{"text":"Thank you so much.","start_word":350,"end_word":353,"sentiment":"positive","sentiment_score":0.5330619215965271},{"text":"Let me proceed. Alright. So the payment has been processed Shortly, you will receive the official receipt, and then I'll go ahead and, enable our provisioning team that this, invoice has been paid so they can arrange the dispatch of your device. K.","start_word":354,"end_word":396,"sentiment":"neutral","sentiment_score":0.2454638034105301},{"text":"Thank you. Thank you so much, and have a good one. Be safe. Appreciate your time.","start_word":397,"end_word":412,"sentiment":"positive","sentiment_score":0.6931862160563469}],"average":{"sentiment":"neutral","sentiment_score":0.1519618793857117}}}}