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Good afternoon. This is Maureen from Ertol tech support. How can I assist you today? It's just to confirm, it's an Indian number.\n\nRight? Yeah. Unfortunately, since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they are the one you have your account.\n\nSorry. But we do not have your customer support number as well because we're not connected with them. Airtel Australia is a different company. Mhmm. Okay.\n\nYou're welcome. Bye. 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Hi. Good afternoon. I'm just calling to deactivate one of my numbers. It's it's in India, and my phone is lost in India with the SIM inside the phone. So can can I, I mean, deactivate that number for now? Because I'm not there, and the person there is asking my physical presence there. So Yep. Yep. How how can I contact you? Is there an international number for them? Okay. 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Hi. Good afternoon. I'm just calling to deactivate one of my numbers. It's it's in India, and my phone is lost in India with the SIM inside the phone.\n\nSo can can I, I mean, deactivate that number for now? Because I'm not there, and the person there is asking my physical presence there. So Yep. Yep. How how can I contact you?\n\nIs there an international number for them? Okay. No. No worries.","paragraphs":[{"sentences":[{"text":"Yeah.","start":7.6,"end":8.0,"sentiment":"neutral","sentiment_score":0.03991079330444336},{"text":"Hi.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.0635310709476471},{"text":"Good afternoon.","start":8.559999,"end":9.38,"sentiment":"neutral","sentiment_score":0.1235627718269825},{"text":"I'm just calling to deactivate one of my numbers.","start":11.36,"end":16.905,"sentiment":"neutral","sentiment_score":0.02485701979862319},{"text":"It's it's in India, and my phone is lost in India with the SIM inside the phone.","start":18.645,"end":28.165,"sentiment":"neutral","sentiment_score":-0.11660284538041144}],"sentiment":"neutral","sentiment_score":-0.046932259512444334,"num_words":30,"start":7.6,"end":28.165},{"sentences":[{"text":"So can can I, I mean, deactivate that number for now?","start":28.165,"end":33.899998,"sentiment":"neutral","sentiment_score":0.0016327986324375327},{"text":"Because I'm not there, and the person there is asking my physical presence there.","start":33.899998,"end":40.3,"sentiment":"neutral","sentiment_score":-0.07103709450789861},{"text":"So Yep.","start":40.3,"end":46.995,"sentiment":"neutral","sentiment_score":-0.004707263316959143},{"text":"Yep.","start":47.055,"end":47.555,"sentiment":"neutral","sentiment_score":0.02061578258872032},{"text":"How how can I contact you?","start":64.7,"end":65.98,"sentiment":"neutral","sentiment_score":-0.024515944222609203}],"sentiment":"neutral","sentiment_score":-0.03271920433925355,"num_words":34,"start":28.165,"end":65.98},{"sentences":[{"text":"Is there an international number for them?","start":65.98,"end":68.16,"sentiment":"neutral","sentiment_score":-0.04389585927128792},{"text":"Okay.","start":81.275,"end":81.775,"sentiment":"neutral","sentiment_score":-0.0114591084420681},{"text":"No.","start":81.995,"end":82.235,"sentiment":"neutral","sentiment_score":-0.006519882008433342},{"text":"No worries.","start":82.235,"end":82.895,"sentiment":"neutral","sentiment_score":0.02161363884806633}],"sentiment":"neutral","sentiment_score":-0.02563842978667129,"num_words":11,"start":65.98,"end":82.895}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Ertol tech support. How can I assist you today?\n\nChannel 1: Yeah. Hi. Good afternoon. I'm just calling to deactivate one of my numbers. It's it's in India, and my phone is lost in India with the SIM inside the phone.\n\nSo can can I, I mean, deactivate that number for now? Because I'm not there, and the person there is asking my physical presence there. So\n\nChannel 0: It's just to confirm, it's an Indian number. Right?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah. Unfortunately, since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they are the one you\n\nChannel 1: How\n\nChannel 0: have\n\nChannel 1: how can\n\nChannel 0: your\n\nChannel 1: I\n\nChannel 0: account.\n\nChannel 1: contact you? Is there an international number for them?\n\nChannel 0: Sorry. But we do not have your customer support number as well because we're not connected with them. Airtel Australia is a different company.\n\nChannel 1: Okay. No. No worries.\n\nChannel 0: Mhmm. Okay. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.1182013675570488},{"text":"Good afternoon.","start":1.52,"end":2.26,"sentiment":"neutral","sentiment_score":0.30356915295124054},{"text":"This is Maureen from Ertol tech support.","start":2.32,"end":4.74,"sentiment":"neutral","sentiment_score":0.2898361384868622},{"text":"How can I assist you today?","start":5.44,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.3233918597300847}],"sentiment":"neutral","sentiment_score":0.2934089875780046,"channel":0,"num_words":16,"start":1.1999999,"end":6.8199997},{"sentences":[{"text":"Yeah.","start":7.6,"end":8.0,"sentiment":"neutral","sentiment_score":0.03991079330444336},{"text":"Hi.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.0635310709476471},{"text":"Good afternoon.","start":8.559999,"end":9.38,"sentiment":"neutral","sentiment_score":0.1235627718269825},{"text":"I'm just calling to deactivate one of my numbers.","start":11.36,"end":16.905,"sentiment":"neutral","sentiment_score":0.02485701979862319},{"text":"It's it's in India, and my phone is lost in India with the SIM inside the phone.","start":18.645,"end":28.165,"sentiment":"neutral","sentiment_score":-0.11660284538041144}],"sentiment":"neutral","sentiment_score":-0.046932259512444334,"channel":1,"num_words":30,"start":7.6,"end":28.165},{"sentences":[{"text":"So can can I, I mean, deactivate that number for now?","start":28.165,"end":33.899998,"sentiment":"neutral","sentiment_score":0.0016327986324375327},{"text":"Because I'm not there, and the person there is asking my physical presence 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you?","start":65.5,"end":65.98,"sentiment":"neutral","sentiment_score":-0.05785692296922207},{"text":"Is there an international number for them?","start":65.98,"end":68.16,"sentiment":"neutral","sentiment_score":-0.04389585927128792}],"sentiment":"neutral","sentiment_score":-0.04699831787082884,"channel":1,"num_words":9,"start":65.5,"end":68.16},{"sentences":[{"text":"Sorry.","start":70.545,"end":71.045,"sentiment":"neutral","sentiment_score":-0.12045367807149888},{"text":"But we do not have your customer support number as well because we're not connected with them.","start":71.104996,"end":76.965,"sentiment":"neutral","sentiment_score":-0.2623996234991971},{"text":"Airtel Australia is a different 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welcome.","start":84.89,"end":85.71,"sentiment":"positive","sentiment_score":0.3530110567808151},{"text":"Bye.","start":86.25,"end":86.57,"sentiment":"positive","sentiment_score":0.34007665514945984},{"text":"Have a great day.","start":86.57,"end":87.63,"sentiment":"positive","sentiment_score":0.5116548165678978}],"sentiment":"positive","sentiment_score":0.3646182297832436,"channel":0,"num_words":9,"start":82.81,"end":87.63}]},"summary":{"result":"success","short":"A customer from Er reminded the agent from Airtel Australia that they only service Australian phone numbers and cannot deactivate an Indian number. The agent suggests the customer contact Airtel directly for assistance. The agent also informs the customer that they are not connected with Airtel India and recommends they contact them directly."},"intents":{"segments":[{"text":"I'm just calling to deactivate one of my numbers. It's it's in India, and my phone is lost in India with the SIM inside the phone.","start_word":20,"end_word":45,"intents":[{"intent":"Deactivate number","confidence_score":0.46790692}]},{"text":"Unfortunately, since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they are the one you How have how can your I account. contact you?","start_word":84,"end_word":135,"intents":[{"intent":"Contact airtel india","confidence_score":0.021100312},{"intent":"Contact airtel australia","confidence_score":0.4242102}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Ertol tech support. How can I assist you today? Yeah. Hi. Good afternoon. I'm just calling to deactivate one of my numbers. It's it's in India, and my phone is lost in India with the SIM inside the phone. So can can I, I mean, deactivate that number for now? Because I'm not there, and the person there is asking my physical presence there. So It's just to confirm, it's an Indian number. Right? Yep. Yep. Yeah. Unfortunately, since we are Airtel Australia, we only service Australian phone numbers.","start_word":0,"end_word":95,"sentiment":"neutral","sentiment_score":0.003936027176678181},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":96,"end_word":113,"sentiment":"negative","sentiment_score":-0.44751766324043274},{"text":"So I suggest you contact them directly because they are the one you How have how can your I account. contact you? Is there an international number for them? Sorry. But we do not have your customer support number as well because we're not connected with them. Airtel Australia is a different company. Okay. No. No worries. Mhmm. Okay.","start_word":114,"end_word":172,"sentiment":"neutral","sentiment_score":-0.11780676990747452},{"text":"You're welcome. Bye. Have a great day.","start_word":173,"end_word":179,"sentiment":"positive","sentiment_score":0.4285561740398407}],"average":{"sentiment":"neutral","sentiment_score":-0.04825730621814728}}}}