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Alright. From Airtel. So, like, I don't know if you will be able to help me out, but I currently have a SIM from Airtel India. And yeah.\n\nYeah. It should be fine. I just wanted to, like, know if you if you would be able to help me out. That's it. Yeah.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.007412640377879143},{"text":"Alright.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.06489387154579163},{"text":"From Airtel.","start":13.679999,"end":14.42,"sentiment":"neutral","sentiment_score":-0.006492789834737778},{"text":"So, like, I don't know if you will be able to help me out, but I currently have a SIM from Airtel India.","start":17.065,"end":23.404999,"sentiment":"neutral","sentiment_score":-0.007572811056414376},{"text":"And yeah.","start":25.625,"end":26.365,"sentiment":"neutral","sentiment_score":-0.24827952682971954}],"sentiment":"neutral","sentiment_score":-0.02108319916216464,"num_words":29,"start":5.7599998,"end":26.365},{"sentences":[{"text":"Yeah.","start":36.52,"end":36.760002,"sentiment":"neutral","sentiment_score":0.04018348455429077},{"text":"It should be fine.","start":36.760002,"end":37.48,"sentiment":"neutral","sentiment_score":0.1954490840435028},{"text":"I just wanted to, like, know if you if you would be able to help me out.","start":37.48,"end":40.760002,"sentiment":"neutral","sentiment_score":0.14251073931946473},{"text":"That's it.","start":40.760002,"end":41.228874,"sentiment":"neutral","sentiment_score":0.0186740942299366},{"text":"Yeah.","start":43.148872,"end":43.228874,"sentiment":"neutral","sentiment_score":0.3240166902542114}],"sentiment":"neutral","sentiment_score":0.1442410907149315,"num_words":25,"start":36.52,"end":43.228874},{"sentences":[{"text":"Thank you.","start":43.228874,"end":44.048874,"sentiment":"positive","sentiment_score":0.48999446630477905}],"sentiment":"positive","sentiment_score":0.48999446630477905,"num_words":2,"start":43.228874,"end":44.048874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Hello.\n\nChannel 1: Alright.\n\nChannel 0: Look. This is Airtel. I'm just returning your call. You called before? Couldn't get to the phone.\n\nSorry. Yeah.\n\nChannel 1: From Airtel.\n\nChannel 0: Airtel Australia.\n\nChannel 1: So, like, I don't know if you will be able to help me out, but I currently have a SIM from Airtel India.\n\nChannel 0: No. We can't, unfortunately.\n\nChannel 1: And yeah.\n\nChannel 0: We can only handle because the network's outside of India, so we can't do nothing. You need to call India whoever Airtel is in India customer care, and we're just a separate company with different company here in Australia.\n\nChannel 1: Yeah. It should be fine. I just wanted to, like, know if you if you would be able to help me out. That's it.\n\nChannel 0: Okay. No problem. Thank you.\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.007412640377879143}],"sentiment":"neutral","sentiment_score":0.007412640377879143,"channel":1,"num_words":1,"start":5.7599998,"end":6.2599998},{"sentences":[{"text":"Yeah.","start":7.2,"end":7.44,"sentiment":"neutral","sentiment_score":0.02516806684434414},{"text":"Hello.","start":7.44,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.03382242098450661}],"sentiment":"neutral","sentiment_score":0.029495243914425373,"channel":0,"num_words":2,"start":7.2,"end":7.7599998},{"sentences":[{"text":"Alright.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.06489387154579163}],"sentiment":"neutral","sentiment_score":0.06489387154579163,"channel":1,"num_words":1,"start":7.7599998,"end":8.26},{"sentences":[{"text":"Look.","start":7.7599998,"end":8.0,"sentiment":"neutral","sentiment_score":0.04067324846982956},{"text":"This is 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The customer then contacted Airtel in India customer care, but was informed that their company only handles network activity outside of India and they cannot help with that. The customer was advised to contact Airtel in India for further assistance."},"intents":{"segments":[{"text":"This is Airtel. I'm just returning your call. You called before?","start_word":5,"end_word":15,"intents":[{"intent":"Return call","confidence_score":0.75157833}]},{"text":"This is Airtel. I'm just returning your call. You called before? Couldn't get to the phone. Sorry.","start_word":5,"end_word":21,"intents":[{"intent":"Support calls","confidence_score":0.0000637967}]},{"text":"We can only handle because the network's outside of India, so we can't do nothing. You need to call India whoever Airtel is in India customer care, and we're just a separate company with different company here in Australia. 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