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Marie. This is Celestine. Just a minute. Because my website just told me no Internet again. Let me and on the router, it's showing the red light.\n\nCan you check if it's connected? If I'm connecting. Okay. Let me just try. Oh, no.\n\nIt seems it it wrote no con no Internet, and then now it's okay now. Okay. Thank you. That's why I called straight away. And I went and checked the router.\n\nIt was lighting red. Let me check now. Yeah. Now it's green. Yeah.\n\nIt's green now. Okay. No worries. Yeah. Alright.\n\nThank you. Bye. You too.","paragraphs":[{"sentences":[{"text":"Hello, Marie.","start":8.08,"end":8.96,"sentiment":"neutral","sentiment_score":0.05420197732746601},{"text":"This is Celestine.","start":8.96,"end":9.94,"sentiment":"neutral","sentiment_score":0.056293584406375885},{"text":"Just a minute.","start":18.695,"end":19.835,"sentiment":"neutral","sentiment_score":0.007879573230942091},{"text":"Because my website just told me no Internet again.","start":20.295,"end":24.635,"sentiment":"neutral","sentiment_score":-0.22664943006303576},{"text":"Let me and on the router, it's showing the red light.","start":25.53,"end":31.470001,"sentiment":"neutral","sentiment_score":-0.029374820772897114}],"sentiment":"neutral","sentiment_score":-0.07364444541079658,"num_words":28,"start":8.08,"end":31.470001},{"sentences":[{"text":"Can you check if it's connected?","start":35.370003,"end":37.15,"sentiment":"neutral","sentiment_score":-0.0025408665339152017},{"text":"If I'm connecting.","start":38.81,"end":39.79,"sentiment":"neutral","sentiment_score":0.012522400512049595},{"text":"Okay.","start":53.345,"end":53.665,"sentiment":"neutral","sentiment_score":0.020522303879261017},{"text":"Let me just try.","start":53.665,"end":55.045,"sentiment":"neutral","sentiment_score":-0.006861214991658926},{"text":"Oh, no.","start":56.32,"end":57.12,"sentiment":"neutral","sentiment_score":-0.10273228585720062}],"sentiment":"neutral","sentiment_score":-0.011879070341819897,"num_words":16,"start":35.370003,"end":57.12},{"sentences":[{"text":"It seems it it wrote no con no Internet, and then now it's okay now.","start":57.12,"end":63.359997,"sentiment":"neutral","sentiment_score":-0.14201415181159974},{"text":"Okay.","start":63.359997,"end":63.859997,"sentiment":"neutral","sentiment_score":0.11702025681734084},{"text":"Thank you.","start":64.159996,"end":64.72,"sentiment":"neutral","sentiment_score":0.28510190546512604},{"text":"That's why I called straight away.","start":64.72,"end":67.14,"sentiment":"neutral","sentiment_score":-0.0005974195276697482},{"text":"And I went and checked the router.","start":67.775,"end":69.955,"sentiment":"neutral","sentiment_score":-0.014101661741733551}],"sentiment":"neutral","sentiment_score":-0.0498478825414373,"num_words":31,"start":57.12,"end":69.955},{"sentences":[{"text":"It was lighting red.","start":70.095,"end":72.355,"sentiment":"neutral","sentiment_score":-0.03467712597921491},{"text":"Let me check now.","start":73.135,"end":74.675,"sentiment":"neutral","sentiment_score":0.006867966847494245},{"text":"Yeah.","start":74.815,"end":75.135,"sentiment":"neutral","sentiment_score":0.026082348078489304},{"text":"Now it's green.","start":75.135,"end":76.415,"sentiment":"neutral","sentiment_score":0.04193148389458656},{"text":"Yeah.","start":76.415,"end":76.915,"sentiment":"neutral","sentiment_score":0.04801688343286514}],"sentiment":"neutral","sentiment_score":0.006819772820633192,"num_words":13,"start":70.095,"end":76.915},{"sentences":[{"text":"It's green now.","start":77.295,"end":78.495,"sentiment":"neutral","sentiment_score":0.05992820610602697},{"text":"Okay.","start":78.495,"end":78.995,"sentiment":"neutral","sentiment_score":0.05871127173304558},{"text":"No worries.","start":79.295,"end":80.035,"sentiment":"neutral","sentiment_score":0.08813488855957985},{"text":"Yeah.","start":88.59,"end":88.75,"sentiment":"neutral","sentiment_score":0.10946118086576462},{"text":"Alright.","start":88.75,"end":89.25,"sentiment":"neutral","sentiment_score":0.2086513638496399}],"sentiment":"neutral","sentiment_score":0.09160977648571134,"num_words":8,"start":77.295,"end":89.25},{"sentences":[{"text":"Thank you.","start":89.549995,"end":90.369995,"sentiment":"positive","sentiment_score":0.37665867805480957},{"text":"Bye.","start":90.43,"end":90.93,"sentiment":"neutral","sentiment_score":0.2228689044713974},{"text":"You too.","start":94.35,"end":95.17,"sentiment":"neutral","sentiment_score":0.22325053066015244}],"sentiment":"neutral","sentiment_score":0.2845374643802643,"num_words":5,"start":89.549995,"end":95.17}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hello, Marie. This is Celestine.\n\nChannel 0: Mhmm. Yes. Hello, Susan.\n\nChannel 1: Just a minute.\n\nChannel 0: Hello?\n\nChannel 1: Because\n\nChannel 0: Yes,\n\nChannel 1: my\n\nChannel 0: sir.\n\nChannel 1: website just told me no Internet again. Let me\n\nChannel 0: Mhmm.\n\nChannel 1: and\n\nChannel 0: Okay.\n\nChannel 1: on the router, it's showing the red light. Can you check if it's connected? If I'm\n\nChannel 0: Okay.\n\nChannel 1: connecting.\n\nChannel 0: Hang on. Let me just check your account. Upon checking here on our end, the services online, it's up and running, so it should be working fine on your end.\n\nChannel 1: Okay. Let me\n\nChannel 0: But\n\nChannel 1: just\n\nChannel 0: if\n\nChannel 1: try.\n\nChannel 0: ever it's not still,\n\nChannel 1: Oh,\n\nChannel 0: we\n\nChannel 1: no. It seems it it wrote no con no\n\nChannel 0: can\n\nChannel 1: Internet, and then now it's okay now. Okay. Thank you. That's\n\nChannel 0: Okay.\n\nChannel 1: why I called straight away.\n\nChannel 0: Yeah.\n\nChannel 1: And I\n\nChannel 0: Yeah.\n\nChannel 1: went and checked the router. It was lighting red.\n\nChannel 0: Mhmm.\n\nChannel 1: Let me check now. Yeah. Now it's\n\nChannel 0: Okay. Sure.\n\nChannel 1: green. Yeah. It's\n\nChannel 0: Okay.\n\nChannel 1: green now. Okay.\n\nChannel 0: So\n\nChannel 1: No\n\nChannel 0: yeah.\n\nChannel 1: worries.\n\nChannel 0: It's working now. Okay. Just give us a callback then if you run into this issue again or other issue.\n\nChannel 1: Yeah. Alright. Thank you. Bye.\n\nChannel 0: Okay. You're welcome. Bye. Have a great day.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.17414161562919617},{"text":"Good afternoon.","start":2.0,"end":2.82,"sentiment":"positive","sentiment_score":0.3738143593072891},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.54,"sentiment":"neutral","sentiment_score":0.3127374053001404},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"neutral","sentiment_score":0.306773600478967}],"sentiment":"neutral","sentiment_score":0.30947336088865995,"channel":0,"num_words":16,"start":1.5999999,"end":7.54},{"sentences":[{"text":"Hello, Marie.","start":8.08,"end":8.96,"sentiment":"neutral","sentiment_score":0.05420197732746601},{"text":"This is 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The representative, named Maureen, checked Marie's account and discovered that the service online is still working fine. Maureen instructed Marie to call back if she runs into any issues again and ended the call on a pleasant note."},"intents":{"segments":[{"text":"on the router, it's showing the red light. Can you check if it's connected? If I'm Okay.","start_word":45,"end_word":61,"intents":[{"intent":"Troubleshoot router connectivity","confidence_score":0.005132323}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.17414161562919617},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3643924593925476},{"text":"This is Maureen from Airtel tech support. How can I assist you today? Hello, Marie. This is Celestine. Mhmm. Yes. Hello, Susan. Just a minute. Hello? Because Yes, my sir. website just told me no Internet again. Let me Mhmm. and Okay. on the router, it's showing the red light. Can you check if it's connected? If I'm Okay. connecting. Hang on. Let me just check your account. Upon checking here on our end, the services online, it's up and running, so it should be working fine on your end. Okay. Let me But just if try. ever it's not still, Oh, we no. It seems it it wrote no con no can Internet, and then now it's okay now. Okay. Thank you. That's Okay. why I called straight away. Yeah. And I Yeah. went and checked the router. It was lighting red. Mhmm. Let me check now. Yeah. Now it's Okay. Sure. green. Yeah. It's Okay. green now. Okay. So No yeah. worries. It's working now. Okay. Just give us a callback then if you run into this issue again or other issue. Yeah. Alright.","start_word":3,"end_word":188,"sentiment":"neutral","sentiment_score":0.04484121128916741},{"text":"Thank you.","start_word":189,"end_word":190,"sentiment":"positive","sentiment_score":0.3604369163513184},{"text":"Bye. 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