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Jenny, when I received your message, I'm on the process of tagging your March invoice as paid as we've indicated from the email. So if you could take a look your account now online, your March invoice has been paid. And I could agree with you earlier, it's showing $1.54 90¢. And then I tag your invoice as paid. It's still showing $79.95. This is a included with our ongoing issue and upgrading. This issue, it's been closely addressed by our back end team because there are some accounts that has already been paid, but it's still showing a balance. But there are some accounts it's not yet been paid, but it's showing a zero balance. Reason why I called you just to explain what's happening. So on my end, I can confirm that as of today, since I've had your invoice March paid, you don't owe anything. Okay? Just disregard this current account balance showing on your account because our back end team is currently addressing this issue with the billing. This caused the server error restoration we're having a few weeks ago. So they're still on on the process of trying to resolve this as well. So no worries with this. Okay? Your current invoice has been paid. And, again, I'm so sorry for all the inconveniences, but our back end team is really doing their best to resolve this. So they will just update you in reference with that. Okay? But with your billing, I'm monitoring your account, so nothing to worry. This balance, just disregard. Okay? Alright. Thank you for your patience and understanding, Jennifer, and I hope you do have a lovely week ahead. Okay? Thank you. Be safe always. 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Jenny. This is Melissa. How are you today? I'm good. Thank you for asking.\n\nJenny, when I received your message, I'm on the process of tagging your March invoice as paid as we've indicated from the email. So if you could take a look your account now online, your March invoice has been paid. And I could agree with you earlier, it's showing $1.54 90¢. And then I tag your invoice as paid. It's still showing $79.95.\n\nThis is a included with our ongoing issue and upgrading. This issue, it's been closely addressed by our back end team because there are some accounts that has already been paid, but it's still showing a balance. But there are some accounts it's not yet been paid, but it's showing a zero balance. Reason why I called you just to explain what's happening. So on my end, I can confirm that as of today, since I've had your invoice March paid, you don't owe anything.\n\nOkay? Just disregard this current account balance showing on your account because our back end team is currently addressing this issue with the billing. This caused the server error restoration we're having a few weeks ago. So they're still on on the process of trying to resolve this as well. So no worries with this.\n\nOkay? Your current invoice has been paid. And, again, I'm so sorry for all the inconveniences, but our back end team is really doing their best to resolve this. So they will just update you in reference with that. Okay?\n\nBut with your billing, I'm monitoring your account, so nothing to worry. This balance, just disregard. Okay? Alright. Thank you for your patience and understanding, Jennifer, and I hope you do have a lovely week ahead.\n\nOkay? Thank you. Be safe always. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Jenny.","start":1.28,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.10923442989587784},{"text":"This is Melissa.","start":2.24,"end":3.62,"sentiment":"neutral","sentiment_score":0.1463494896888733},{"text":"How are you today?","start":3.9199998,"end":4.98,"sentiment":"neutral","sentiment_score":0.22219280526041985},{"text":"I'm good.","start":8.32,"end":8.96,"sentiment":"positive","sentiment_score":0.5282842218875885},{"text":"Thank you for asking.","start":8.96,"end":10.179999,"sentiment":"positive","sentiment_score":0.5755263417959213}],"sentiment":"neutral","sentiment_score":0.3269974907239278,"num_words":15,"start":1.28,"end":10.179999},{"sentences":[{"text":"Jenny, when I received your message, I'm on the process of tagging your March invoice as paid as we've indicated from the email.","start":10.8,"end":21.705,"sentiment":"neutral","sentiment_score":0.058520906483349594},{"text":"So if you could take a look your 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How are you? Yep. Okay. Yep. No worries, miss sir. Thank you. Yeah. You too. 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How are you? Yep. Okay. Yep.\n\nNo worries, miss sir. Thank you. Yeah. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Good, Melissa.","start":6.3999996,"end":7.12,"sentiment":"positive","sentiment_score":0.38749493658542633},{"text":"How are you?","start":7.12,"end":8.02,"sentiment":"neutral","sentiment_score":0.3067292918761571},{"text":"Yep.","start":86.06,"end":86.56,"sentiment":"neutral","sentiment_score":-0.18226055800914764},{"text":"Okay.","start":100.425,"end":100.925,"sentiment":"neutral","sentiment_score":0.0003334116190671921},{"text":"Yep.","start":128.375,"end":128.69499,"sentiment":"neutral","sentiment_score":0.08280253410339355}],"sentiment":"neutral","sentiment_score":0.19950664206407964,"num_words":8,"start":6.3999996,"end":128.69499},{"sentences":[{"text":"No worries, miss sir.","start":128.69499,"end":131.6,"sentiment":"neutral","sentiment_score":0.1935088038444519},{"text":"Thank you.","start":131.6,"end":132.34001,"sentiment":"positive","sentiment_score":0.43665193021297455},{"text":"Yeah.","start":140.25287,"end":140.65288,"sentiment":"neutral","sentiment_score":0.20130309462547305},{"text":"You too.","start":140.65288,"end":141.39287,"sentiment":"neutral","sentiment_score":0.25030630826950073},{"text":"Bye bye.","start":144.65288,"end":145.39287,"sentiment":"neutral","sentiment_score":0.11089041829109192}],"sentiment":"neutral","sentiment_score":0.23373051123185593,"num_words":11,"start":128.69499,"end":145.39287}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Jenny. This is Melissa. How are you today?\n\nChannel 1: Good, Melissa. How are you?\n\nChannel 0: I'm good. Thank you for asking. Jenny, when I received your message, I'm on the process of tagging your March invoice as paid as we've indicated from the email. So if you could take a look your account now online, your March invoice has been paid. And I could agree with you earlier, it's showing $1.54 90¢.\n\nAnd then I tag your invoice as paid. It's still showing $79.95. This is a included with our ongoing issue and upgrading. This issue, it's been closely addressed by our back end team because there are some accounts that has already been paid, but it's still showing a balance. But there are some accounts it's not yet been paid, but it's showing a zero balance.\n\nReason why I called you just to explain what's happening. So on my end, I can confirm that as of today, since I've had your invoice March paid, you don't owe anything. Okay? Just disregard this current account balance showing on your account because our back end team is currently addressing this issue with the billing. This caused\n\nChannel 1: Yep.\n\nChannel 0: the server error restoration we're having a few weeks ago. So they're still on on the process of trying to resolve this as well. So no worries with this. Okay? Your\n\nChannel 1: Okay.\n\nChannel 0: current invoice has been paid. And, again, I'm so sorry for all the inconveniences, but our back end team is really doing their best to resolve this. So they will just update you in reference with that. Okay? But with your billing, I'm monitoring your account, so nothing to worry.\n\nThis balance, just disregard. Okay?\n\nChannel 1: Yep. No worries, miss\n\nChannel 0: Alright. Thank you\n\nChannel 1: sir.\n\nChannel 0: for\n\nChannel 1: Thank\n\nChannel 0: your\n\nChannel 1: you.\n\nChannel 0: patience and understanding, Jennifer, and I hope you do have a lovely week ahead. Okay?\n\nChannel 1: Yeah. You too.\n\nChannel 0: Thank you. Be safe always. Bye bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Jenny.","start":1.28,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.10923442989587784},{"text":"This is Melissa.","start":2.24,"end":3.62,"sentiment":"neutral","sentiment_score":0.1463494896888733},{"text":"How are you today?","start":3.9199998,"end":4.98,"sentiment":"neutral","sentiment_score":0.22219280526041985}],"sentiment":"neutral","sentiment_score":0.1718098388777839,"channel":0,"num_words":9,"start":1.28,"end":4.98},{"sentences":[{"text":"Good, Melissa.","start":6.3999996,"end":7.12,"sentiment":"positive","sentiment_score":0.38749493658542633},{"text":"How are you?","start":7.12,"end":8.02,"sentiment":"neutral","sentiment_score":0.3067292918761571}],"sentiment":"positive","sentiment_score":0.33903554975986483,"channel":1,"num_words":5,"start":6.3999996,"end":8.02},{"sentences":[{"text":"I'm 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and understanding, Jennifer, and I hope you do have a lovely week ahead.","start":132.125,"end":139.11,"sentiment":"positive","sentiment_score":0.5263301453420094},{"text":"Okay?","start":139.11,"end":139.61,"sentiment":"neutral","sentiment_score":0.20008239150047305}],"sentiment":"positive","sentiment_score":0.504580295085907,"channel":0,"num_words":15,"start":132.125,"end":139.61},{"sentences":[{"text":"Yeah.","start":140.25287,"end":140.65288,"sentiment":"neutral","sentiment_score":0.20130309462547305},{"text":"You too.","start":140.65288,"end":141.39287,"sentiment":"neutral","sentiment_score":0.25030630826950073}],"sentiment":"neutral","sentiment_score":0.2339719037214915,"channel":1,"num_words":3,"start":140.25287,"end":141.39287},{"sentences":[{"text":"Thank you.","start":141.83,"end":142.39,"sentiment":"positive","sentiment_score":0.3477800190448761},{"text":"Be safe always.","start":142.39,"end":143.45,"sentiment":"neutral","sentiment_score":0.3066975971062978},{"text":"Bye 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Melissa explains that the issue is related to the billing and that the back end team is working on resolving it. She reassures Jennifer that she doesn't owe anything and that her current invoice is paid."},"intents":{"segments":[{"text":"So on my end, I can confirm that as of today, since I've had your invoice March paid, you don't owe anything. Okay?","start_word":146,"end_word":168,"intents":[{"intent":"Verify account balance","confidence_score":0.003262913},{"intent":"Ensure recovery","confidence_score":6.865266e-7}]}]},"sentiments":{"segments":[{"text":"Hi, Jenny. This is Melissa. How are you today?","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.16588930785655975},{"text":"Good, Melissa.","start_word":9,"end_word":10,"sentiment":"positive","sentiment_score":0.38749492168426514},{"text":"How are you?","start_word":11,"end_word":13,"sentiment":"neutral","sentiment_score":0.321552574634552},{"text":"I'm good. Thank you for asking.","start_word":14,"end_word":19,"sentiment":"positive","sentiment_score":0.5458359718322754},{"text":"Jenny, when I received your message, I'm on the process of tagging your March invoice as paid as we've indicated from the email. So if you could take a look your account now online, your March invoice has been paid. And I could agree with you earlier, it's showing $1.54 90<unk>. And then I tag your invoice as paid. It's still showing $79.95. This is a included with our ongoing issue and upgrading. This issue, it's been closely addressed by our back end team because there are some accounts that has already been paid, but it's still showing a balance. But there are some accounts it's not yet been paid, but it's showing a zero balance. Reason why I called you just to explain what's happening. So on my end, I can confirm that as of today, since I've had your invoice March paid, you don't owe anything. Okay? Just disregard this current account balance showing on your account because our back end team is currently addressing this issue with the billing. This caused Yep. the server error restoration we're having a few weeks ago. So they're still on on the process of trying to resolve this as well. So no worries with this. Okay? Your Okay. current invoice has been paid. And, again, I'm so sorry for all the inconveniences, but our back end team is really doing their best to resolve this. So they will just update you in reference with that. Okay? But with your billing, I'm monitoring your account, so nothing to worry. This balance, just disregard. Okay? Yep. No worries, miss Alright.","start_word":20,"end_word":288,"sentiment":"neutral","sentiment_score":-0.028545154258608815},{"text":"Thank you sir. for Thank your you. patience and understanding, Jennifer, and I hope you do have a lovely week ahead.","start_word":288,"end_word":309,"sentiment":"positive","sentiment_score":0.476806640625},{"text":"Okay? Yeah. You too.","start_word":309,"end_word":313,"sentiment":"neutral","sentiment_score":0.21210028231143951},{"text":"Thank you. Be safe always.","start_word":313,"end_word":318,"sentiment":"positive","sentiment_score":0.3382328152656555},{"text":"Bye bye. Bye bye.","start_word":318,"end_word":322,"sentiment":"neutral","sentiment_score":0.15389399230480194}],"average":{"sentiment":"neutral","sentiment_score":0.04270138105474261}}}}