{"metadata":{"transaction_key":"deprecated","request_id":"019fa0a7-736b-72d2-b661-f364facace38","sha256":"21d34b2a4ba7c75834de55637a7465a2a5e8a597e9924fd564c3b6006f903acd","created":"2026-07-26T22:59:18.128Z","duration":26.423937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":32},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew?","confidence":0.914511,"words":[{"word":"andrew","start":7.6,"end":8.1,"confidence":0.914511,"punctuated_word":"Andrew?","sentiment":"neutral","sentiment_score":0.03904592990875244}],"paragraphs":{"transcript":"\nAndrew?","paragraphs":[{"sentences":[{"text":"Andrew?","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.03904592990875244}],"sentiment":"neutral","sentiment_score":0.03904592990875244,"num_words":1,"start":7.6,"end":8.1}]}}]},{"alternatives":[{"transcript":"You record your name and reason for calling. I'll see if this person is available. Thanks, Andrew. Please stay on the line.","confidence":0.9999029,"words":[{"word":"you","start":0.08,"end":0.24,"confidence":0.93716425,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.03179250657558441},{"word":"record","start":0.24,"end":0.71999997,"confidence":0.9947378,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.05285251513123512},{"word":"your","start":0.71999997,"end":0.88,"confidence":0.99989593,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02281774953007698},{"word":"name","start":0.88,"end":1.12,"confidence":0.9999777,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.03516930714249611},{"word":"and","start":1.12,"end":1.36,"confidence":0.9989662,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.044219665229320526},{"word":"reason","start":1.36,"end":1.68,"confidence":0.9999207,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.05558978021144867},{"word":"for","start":1.68,"end":1.8399999,"confidence":0.9997677,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03981968015432358},{"word":"calling","start":1.8399999,"end":2.34,"confidence":0.9915117,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.04822307825088501},{"word":"i'll","start":2.3999999,"end":2.6399999,"confidence":0.9999748,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.014469671063125134},{"word":"see","start":2.6399999,"end":2.8,"confidence":0.99996996,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.01668056659400463},{"word":"if","start":2.8,"end":2.96,"confidence":0.99994755,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.02063217386603355},{"word":"this","start":2.96,"end":3.1999998,"confidence":0.9999504,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.02629873715341091},{"word":"person","start":3.1999998,"end":3.52,"confidence":0.9999627,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.0215580016374588},{"word":"is","start":3.52,"end":3.76,"confidence":0.99995327,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.023595336824655533},{"word":"available","start":3.76,"end":4.26,"confidence":0.999808,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.033774420619010925},{"word":"thanks","start":14.96,"end":15.36,"confidence":0.99771816,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.683493971824646},{"word":"andrew","start":15.36,"end":15.86,"confidence":0.9998485,"punctuated_word":"Andrew.","sentiment":"positive","sentiment_score":0.5497177839279175},{"word":"please","start":16.295,"end":16.695,"confidence":0.99990475,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.11856785416603088},{"word":"stay","start":16.695,"end":17.015,"confidence":0.9999441,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.07951691746711731},{"word":"on","start":17.015,"end":17.175001,"confidence":0.9998747,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08874684572219849},{"word":"the","start":17.175001,"end":17.675001,"confidence":0.999838,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.27219533920288086},{"word":"line","start":23.335,"end":23.835,"confidence":0.9999029,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.007115898188203573}],"paragraphs":{"transcript":"\nYou record your name and reason for calling. I'll see if this person is available. Thanks, Andrew. Please stay on the line.","paragraphs":[{"sentences":[{"text":"You record your name and reason for calling.","start":0.08,"end":2.34,"sentiment":"neutral","sentiment_score":-0.0413105352781713},{"text":"I'll see if this person is available.","start":2.3999999,"end":4.26,"sentiment":"neutral","sentiment_score":-0.02242984396538564},{"text":"Thanks, Andrew.","start":14.96,"end":15.86,"sentiment":"positive","sentiment_score":0.6166058778762817},{"text":"Please stay on the line.","start":16.295,"end":23.835,"sentiment":"neutral","sentiment_score":0.06295507000759244}],"sentiment":"neutral","sentiment_score":0.0482042689003389,"num_words":22,"start":0.08,"end":23.835}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Andrew?\n\nChannel 1: Thanks, Andrew. Please stay on the line.","paragraphs":[{"sentences":[{"text":"You record your name and reason for calling.","start":0.08,"end":2.34,"sentiment":"neutral","sentiment_score":-0.0413105352781713},{"text":"I'll see if this person is available.","start":2.3999999,"end":4.26,"sentiment":"neutral","sentiment_score":-0.02242984396538564}],"sentiment":"neutral","sentiment_score":-0.032499545998871324,"channel":1,"num_words":15,"start":0.08,"end":4.26},{"sentences":[{"text":"Andrew?","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.03904592990875244}],"sentiment":"neutral","sentiment_score":0.03904592990875244,"channel":0,"num_words":1,"start":7.6,"end":8.1},{"sentences":[{"text":"Thanks, Andrew.","start":14.96,"end":15.86,"sentiment":"positive","sentiment_score":0.6166058778762817},{"text":"Please stay on the line.","start":16.295,"end":23.835,"sentiment":"neutral","sentiment_score":0.06295507000759244}],"sentiment":"neutral","sentiment_score":0.22114101511293224,"channel":1,"num_words":7,"start":14.96,"end":23.835}]},"summary":{"result":"success","short":"You record your name and reason for calling. I'll see if this person is available. Andrew? Thanks, Andrew. Please stay on the line."},"intents":{"segments":[{"text":"Thanks, Andrew. Please stay on the line.","start_word":16,"end_word":22,"intents":[{"intent":"Record name","confidence_score":0.092777915},{"intent":"Check availability","confidence_score":0.05673771}]}]},"sentiments":{"segments":[{"text":"You record your name and reason for calling. I'll see if this person is available. Andrew?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":-0.02458956092596054},{"text":"Thanks, Andrew.","start_word":16,"end_word":17,"sentiment":"positive","sentiment_score":0.6166058778762817},{"text":"Please stay on the line.","start_word":18,"end_word":22,"sentiment":"neutral","sentiment_score":0.05152881145477295}],"average":{"sentiment":"neutral","sentiment_score":0.06983206421136856}}}}