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I noticed that you're currently offline, and I just wanted to check-in to see if you were experiencing any issues or if you need any assistance with your Internet service today. Mhmm. Mhmm. Okay. But do you have Internet right now? Because upon checking, yeah, it's offline. Mhmm. Yeah. I understand. But can is it okay for you to check the router, the modem? Yeah. Let me just ask confirm if there's a green light or red light in the modem. Yeah. Sure. Okay. There's no lights at the router? Okay. So the router's turned off? Mhmm. Okay. Yeah. I think that might be the reason why it's showing online on your end as well. Can we turn it on? And let's check. No. That might be turned off. Yeah. That's right. Mhmm. Yeah. Just turn it on right now for us to check. Or you can. Yeah. But you have electricity as of the moment? Okay. You did not press anything with the router. Right? You just turned it off and on. Mhmm. Okay. Yeah. No worries. No problem. Yeah. Green light. Yeah. 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Hello. Good afternoon. This is Maureen from Airtel tech support. Am I am I speaking with Wayne Langham?\n\nThis is, Airtel Australia, your Internet service. Yeah. I noticed that you're currently offline, and I just wanted to check-in to see if you were experiencing any issues or if you need any assistance with your Internet service today. Mhmm. Mhmm.\n\nOkay. But do you have Internet right now? Because upon checking, yeah, it's offline. Mhmm. Yeah.\n\nI understand. But can is it okay for you to check the router, the modem? Yeah. Let me just ask confirm if there's a green light or red light in the modem. Yeah.\n\nSure. Okay. There's no lights at the router? Okay. So the router's turned off?\n\nMhmm. Okay. Yeah. I think that might be the reason why it's showing online on your end as well. Can we turn it on?\n\nAnd let's check. No. That might be turned off. Yeah. That's right.\n\nMhmm. Yeah. Just turn it on right now for us to check. Or you can. Yeah.\n\nBut you have electricity as of the moment? Okay. You did not press anything with the router. Right? You just turned it off and on.\n\nMhmm. Okay. Yeah. No worries. No problem.\n\nYeah. Green light. Yeah. It's showing on our end as well that you're now online. Okay.\n\nIf you run into any issues or have questions, just give us a callback so we can assist you if ever. Yeah. Yeah. If the Internet yes. If the Internet is not working, just give us a callback.\n\nOkay. You're welcome. Bye. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.08,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.09839567542076112},{"text":"Hello.","start":2.3999999,"end":2.8,"sentiment":"neutral","sentiment_score":0.12595507502555847},{"text":"Good afternoon.","start":3.04,"end":3.78,"sentiment":"neutral","sentiment_score":0.32061052322387695},{"text":"This is Maureen from Airtel tech support.","start":3.84,"end":6.66,"sentiment":"neutral","sentiment_score":0.1993058110986437},{"text":"Am I am I speaking with Wayne Langham?","start":7.6,"end":10.26,"sentiment":"neutral","sentiment_score":0.08951679524034262}],"sentiment":"neutral","sentiment_score":0.15667614928985896,"num_words":19,"start":2.08,"end":10.26},{"sentences":[{"text":"This is, Airtel Australia, your Internet 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just give us a callback so we can assist you if ever.","start":272.845,"end":279.75,"sentiment":"neutral","sentiment_score":0.09982381441763469},{"text":"Yeah.","start":282.13,"end":282.63,"sentiment":"neutral","sentiment_score":0.1885609030723572},{"text":"Yeah.","start":282.85,"end":283.01,"sentiment":"neutral","sentiment_score":0.10496561229228972},{"text":"If the Internet yes.","start":283.01,"end":284.53,"sentiment":"neutral","sentiment_score":0.07061941269785166},{"text":"If the Internet is not working, just give us a callback.","start":284.53,"end":287.43,"sentiment":"neutral","sentiment_score":-0.08066547336056828}],"sentiment":"neutral","sentiment_score":0.0469732647884245,"num_words":38,"start":272.845,"end":287.43},{"sentences":[{"text":"Okay.","start":289.41,"end":289.89,"sentiment":"neutral","sentiment_score":0.26542985439300537},{"text":"You're 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Sorry. Oh, yeah. It's okay. Yes. Yes. Okay. Oh, no. Look, I I don't use it very much. But but this area here, we do have a lot of trouble. But all I use it for is to pay my account pay my bill. That's all I do. No. Yeah. Well, I haven't got it connected at the moment. Yeah. Yes. Yeah. I don't sorry. You got us I'm just a silly old man. I'm not computer. I don't have a computer. I don't have an iPad. All I have is a all I have is a phone, and I only use that sometimes. So I'm so I'm sorry. To check the modem? What I'll see. Let me have a look for you. Sorry. One second. Sorry. I'm I'm just outside at the moment. One second. No. I don't have anything at the moment. Not anything at all. There's no light at all. No. I must because I had a problem here this morning, so maybe I've turned it off. I'll have to check and see. Yeah. There's there's no lights on. Sorry? I think it's turned off. Yes. Yes. Okay. Yep. Yeah. There's no lights on at all at the moment. So yep. Yep. I don't use it, like I said, very much. And I've had a few problems lately, so I haven't we've had a lot of storms here too, a lot of rain and stuff like that. So yes. So if I have any problems, I yes. Yeah. Okay. I'm sorry. I can't help you any more than that. I'm not very good at these things. I'm sorry to say. Yeah. Oh, see. One sec. One second. Sorry. I I I do yeah. I do have electricity. Yes. But I I just I'm sorry. There's oh, yeah. The red light's just coming on now. Yes. Red light has just come on. Yes. I turned it on. I just turned the PowerPoint on and it's coming on. Yes. No. I just turned I just turned the PowerPoint on. Yes. Sorry. I'm sorry. I had a big clean up here yesterday, so I moved it. Sorry. Yeah. The red light the red light's gone off now and the green light is on. I certainly will. Thank you very, very, very, very much for your help. Okay. Thank you so very much. Okay. Alright. Have a good day. Have a good day. Bye. 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is this call who is this calling? Sorry. Oh, yeah. It's okay. Yes.\n\nYes. Okay. Oh, no. Look, I I don't use it very much. But but this area here, we do have a lot of trouble.\n\nBut all I use it for is to pay my account pay my bill. That's all I do. No. Yeah. Well, I haven't got it connected at the moment.\n\nYeah. Yes. Yeah. I don't sorry. You got us I'm just a silly old man.\n\nI'm not computer. I don't have a computer. I don't have an iPad. All I have is a all I have is a phone, and I only use that sometimes. So I'm so I'm sorry.\n\nTo check the modem? What I'll see. Let me have a look for you. Sorry. One second.\n\nSorry. I'm I'm just outside at the moment. One second. No. I don't have anything at the moment.\n\nNot anything at all. There's no light at all. No. I must because I had a problem here this morning, so maybe I've turned it off. I'll have to check and see.\n\nYeah. There's there's no lights on. Sorry? I think it's turned off. Yes.\n\nYes. Okay. Yep. Yeah. 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things.","start":195.37001,"end":197.31,"sentiment":"negative","sentiment_score":-0.6808713504246303},{"text":"I'm sorry to say.","start":197.61,"end":198.49,"sentiment":"negative","sentiment_score":-0.34286490827798843},{"text":"Yeah.","start":198.49,"end":198.99,"sentiment":"neutral","sentiment_score":-0.151307612657547},{"text":"Oh, see.","start":207.07501,"end":207.475,"sentiment":"neutral","sentiment_score":0.011762259528040886},{"text":"One sec.","start":207.475,"end":208.21501,"sentiment":"neutral","sentiment_score":0.00472012534737587}],"sentiment":"negative","sentiment_score":-0.39099387056194246,"num_words":16,"start":195.37001,"end":208.21501},{"sentences":[{"text":"One second.","start":209.795,"end":210.755,"sentiment":"neutral","sentiment_score":-0.0011428081197664142},{"text":"Sorry.","start":210.755,"end":211.255,"sentiment":"neutral","sentiment_score":-0.020747065544128414},{"text":"I I I do yeah.","start":225.24,"end":227.8,"sentiment":"neutral","sentiment_score":0.02818753868341446},{"text":"I do have electricity.","start":227.8,"end":228.94,"sentiment":"neutral","sentiment_score":0.03117810981348157},{"text":"Yes.","start":229.32,"end":229.82,"sentiment":"neutral","sentiment_score":0.015027854591608047}],"sentiment":"neutral","sentiment_score":0.019818869652226567,"num_words":13,"start":209.795,"end":229.82},{"sentences":[{"text":"But I I just I'm sorry.","start":230.20001,"end":233.72499,"sentiment":"neutral","sentiment_score":-0.06052925189336141},{"text":"There's oh, yeah.","start":233.72499,"end":234.685,"sentiment":"neutral","sentiment_score":-0.07400865604480107},{"text":"The red light's just coming on now.","start":234.685,"end":236.44499,"sentiment":"neutral","sentiment_score":-0.05267614099596228},{"text":"Yes.","start":236.44499,"end":236.94499,"sentiment":"neutral","sentiment_score":0.013195248320698738},{"text":"Red light has just come on.","start":237.56499,"end":239.08499,"sentiment":"neutral","sentiment_score":0.007663831269989411}],"sentiment":"neutral","sentiment_score":-0.038902444805464016,"num_words":23,"start":230.20001,"end":239.08499},{"sentences":[{"text":"Yes.","start":239.08499,"end":239.58499,"sentiment":"neutral","sentiment_score":0.03028423711657524},{"text":"I turned it on.","start":241.885,"end":242.845,"sentiment":"neutral","sentiment_score":0.03961093723773956},{"text":"I just turned the PowerPoint on and it's coming on.","start":242.845,"end":245.405,"sentiment":"neutral","sentiment_score":0.01806422248482704},{"text":"Yes.","start":245.405,"end":245.905,"sentiment":"neutral","sentiment_score":0.015020270831882954},{"text":"No.","start":251.5,"end":251.74,"sentiment":"neutral","sentiment_score":-0.06706872582435608}],"sentiment":"neutral","sentiment_score":0.01866598564254887,"num_words":17,"start":239.08499,"end":251.74},{"sentences":[{"text":"I just turned I just turned the PowerPoint on.","start":251.74,"end":255.5,"sentiment":"neutral","sentiment_score":-0.024677568943136267},{"text":"Yes.","start":255.5,"end":256.0,"sentiment":"neutral","sentiment_score":-0.007709958590567112},{"text":"Sorry.","start":256.14,"end":256.64,"sentiment":"neutral","sentiment_score":-0.034274451434612274},{"text":"I'm sorry.","start":257.1,"end":257.5,"sentiment":"neutral","sentiment_score":-0.06715153902769089},{"text":"I had a big clean up here yesterday, so I moved it.","start":257.5,"end":260.64,"sentiment":"neutral","sentiment_score":-0.07607729050020377}],"sentiment":"neutral","sentiment_score":-0.052452523782849314,"num_words":25,"start":251.74,"end":260.64},{"sentences":[{"text":"Sorry.","start":260.78,"end":261.28,"sentiment":"neutral","sentiment_score":-0.0363297238945961},{"text":"Yeah.","start":263.025,"end":263.525,"sentiment":"neutral","sentiment_score":0.00897708535194397},{"text":"The red light the red light's gone off now and the green light is on.","start":264.065,"end":267.605,"sentiment":"neutral","sentiment_score":-0.004856044054031372},{"text":"I certainly will.","start":280.34003,"end":281.22,"sentiment":"neutral","sentiment_score":0.2761545677979787},{"text":"Thank you very, very, very, very much for your help.","start":281.22,"end":284.12003,"sentiment":"neutral","sentiment_score":0.20574000477790833}],"sentiment":"neutral","sentiment_score":0.09285568172732989,"num_words":30,"start":260.78,"end":284.12003},{"sentences":[{"text":"Okay.","start":288.1,"end":288.58002,"sentiment":"neutral","sentiment_score":0.12620390951633453},{"text":"Thank you so very much.","start":288.58002,"end":290.06693,"sentiment":"neutral","sentiment_score":0.309625518321991},{"text":"Okay.","start":290.46692,"end":290.96692,"sentiment":"neutral","sentiment_score":0.24643540382385257},{"text":"Alright.","start":291.10693,"end":291.5869,"sentiment":"positive","sentiment_score":0.4020619094371796},{"text":"Have a good 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Hello. Good afternoon. This is Maureen from Airtel tech support. Am I am I speaking with Wayne Langham?\n\nChannel 1: Who is this call who is this calling? Sorry.\n\nChannel 0: This is, Airtel Australia, your Internet service.\n\nChannel 1: Oh, yeah. It's okay. Yes. Yes.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: I noticed that you're currently offline, and I just wanted to check-in to see if you were experiencing any issues or if you need any assistance with your Internet service today. Mhmm.\n\nChannel 1: Oh, no. Look, I I don't use it very much. But but this area here, we do have a lot of trouble.\n\nChannel 0: Mhmm.\n\nChannel 1: But all I use it for is to pay my account pay my bill. That's all I do.\n\nChannel 0: Okay. But do you have Internet right now? Because\n\nChannel 1: No.\n\nChannel 0: upon checking, yeah, it's offline.\n\nChannel 1: Yeah. Well, I haven't got it connected at the moment. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Yes. Yeah. I don't sorry. You got us I'm just a silly old man. I'm not computer.\n\nI don't have a computer. I don't have an iPad. All I have is a all I have is a phone, and I only use that sometimes. So I'm so\n\nChannel 0: Yeah. I\n\nChannel 1: I'm\n\nChannel 0: understand.\n\nChannel 1: sorry.\n\nChannel 0: But can is it okay for you to check the router, the modem?\n\nChannel 1: To check the modem? What\n\nChannel 0: Yeah. Let me just ask confirm if there's a green light or red light in the modem.\n\nChannel 1: I'll see. Let me have a look for you. Sorry. One second. Sorry.\n\nChannel 0: Yeah.\n\nChannel 1: I'm\n\nChannel 0: Sure.\n\nChannel 1: I'm just outside at the moment. One second.\n\nChannel 0: Okay.\n\nChannel 1: No. I don't have anything at the moment. Not anything at all.\n\nChannel 0: There's no lights at the router?\n\nChannel 1: There's no light at all. No. I must because I had a problem here this morning, so maybe I've turned it off. I'll have to check and see. Yeah.\n\nThere's there's no lights on. Sorry?\n\nChannel 0: Okay. So the router's turned off?\n\nChannel 1: I think it's turned off. Yes. Yes.\n\nChannel 0: Mhmm. Okay. Yeah. I think that might be the reason why it's showing online on your end as well. Can\n\nChannel 1: Okay.\n\nChannel 0: we turn it on? And let's check.\n\nChannel 1: Yep. Yeah. There's no lights on at all at the moment. So yep.\n\nChannel 0: No. That might be turned off.\n\nChannel 1: Yep. I don't use it, like I said, very much. And I've had a few problems lately, so I haven't we've had a lot of storms here too, a lot of rain and stuff like that. So yes. So if\n\nChannel 0: Yeah. That's\n\nChannel 1: I have\n\nChannel 0: right.\n\nChannel 1: any problems, I yes. Yeah. Okay. I'm sorry. I can't\n\nChannel 0: Mhmm.\n\nChannel 1: help you any more than that. I'm not very good at these things. I'm sorry to say. Yeah.\n\nChannel 0: Yeah. Just turn it on right now for us to check.\n\nChannel 1: Oh, see.\n\nChannel 0: Or\n\nChannel 1: One\n\nChannel 0: you\n\nChannel 1: sec.\n\nChannel 0: can.\n\nChannel 1: One second. Sorry.\n\nChannel 0: Yeah. But you have electricity as of the moment?\n\nChannel 1: I I I do yeah. I do have electricity. Yes. But I I just I'm sorry. There's oh, yeah.\n\nThe red light's just coming on now. Yes. Red light has just come on. Yes. I turned it on.\n\nI just turned the PowerPoint on and it's coming on. Yes.\n\nChannel 0: Okay. You did not press anything with the router. Right?\n\nChannel 1: No.\n\nChannel 0: You\n\nChannel 1: I\n\nChannel 0: just\n\nChannel 1: just\n\nChannel 0: turned\n\nChannel 1: turned\n\nChannel 0: it off and on. Mhmm.\n\nChannel 1: I just turned the PowerPoint on. Yes. Sorry.\n\nChannel 0: Okay.\n\nChannel 1: I'm sorry. I had a big clean up here yesterday, so I moved it. Sorry.\n\nChannel 0: Yeah. No worries. No\n\nChannel 1: Yeah.\n\nChannel 0: problem. Yeah.\n\nChannel 1: The red light the red light's gone off now and the green light is on.\n\nChannel 0: Green light. Yeah. It's showing on our end as well that you're now online. Okay. If you run into any issues or have questions, just give us a callback so we can assist you if ever.\n\nChannel 1: I certainly will. Thank you very, very,\n\nChannel 0: Yeah.\n\nChannel 1: very,\n\nChannel 0: Yeah.\n\nChannel 1: very\n\nChannel 0: If\n\nChannel 1: much\n\nChannel 0: the\n\nChannel 1: for your\n\nChannel 0: Internet\n\nChannel 1: help.\n\nChannel 0: yes. If the Internet is not working, just give us a callback.\n\nChannel 1: Okay. Thank you so very\n\nChannel 0: Okay.\n\nChannel 1: much.\n\nChannel 0: You're welcome.\n\nChannel 1: Okay.\n\nChannel 0: Bye.\n\nChannel 1: Alright.\n\nChannel 0: Have a great\n\nChannel 1: Have a good day. Have a good day. Bye. Bye.\n\nChannel 0: day. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.08,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.09839567542076112},{"text":"Hello.","start":2.3999999,"end":2.8,"sentiment":"neutral","sentiment_score":0.12595507502555847},{"text":"Good afternoon.","start":3.04,"end":3.78,"sentiment":"neutral","sentiment_score":0.32061052322387695},{"text":"This is Maureen from Airtel tech support.","start":3.84,"end":6.66,"sentiment":"neutral","sentiment_score":0.1993058110986437},{"text":"Am I am I speaking with Wayne Langham?","start":7.6,"end":10.26,"sentiment":"neutral","sentiment_score":0.08951679524034262}],"sentiment":"neutral","sentiment_score":0.15667614928985896,"channel":0,"num_words":19,"start":2.08,"end":10.26},{"sentences":[{"text":"Who is this call who is this calling?","start":10.0,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.016410301439464092},{"text":"Sorry.","start":11.5199995,"end":12.015,"sentiment":"neutral","sentiment_score":-0.04980432987213135}],"sentiment":"neutral","sentiment_score":0.009053120182620155,"channel":1,"num_words":9,"start":10.0,"end":12.015},{"sentences":[{"text":"This is, Airtel Australia, your Internet service.","start":13.12,"end":16.505,"sentiment":"neutral","sentiment_score":0.011358395884079593}],"sentiment":"neutral","sentiment_score":0.011358395884079593,"channel":0,"num_words":7,"start":13.12,"end":16.505},{"sentences":[{"text":"Oh, yeah.","start":16.975,"end":17.615,"sentiment":"neutral","sentiment_score":0.11547208949923515},{"text":"It's okay.","start":17.615,"end":18.415,"sentiment":"neutral","sentiment_score":0.2016989141702652},{"text":"Yes.","start":18.415,"end":18.895,"sentiment":"neutral","sentiment_score":0.1677820086479187},{"text":"Yes.","start":18.895,"end":19.395,"sentiment":"neutral","sentiment_score":0.14342685043811798}],"sentiment":"neutral","sentiment_score":0.15759181107083955,"channel":1,"num_words":6,"start":16.975,"end":19.395},{"sentences":[{"text":"Yeah.","start":20.564999,"end":21.064999,"sentiment":"neutral","sentiment_score":0.1131097674369812}],"sentiment":"neutral","sentiment_score":0.1131097674369812,"channel":0,"num_words":1,"start":20.564999,"end":21.064999},{"sentences":[{"text":"Okay.","start":20.815,"end":21.315,"sentiment":"neutral","sentiment_score":0.09916812181472778}],"sentiment":"neutral","sentiment_score":0.09916812181472778,"channel":1,"num_words":1,"start":20.815,"end":21.315},{"sentences":[{"text":"I noticed that you're currently offline, and I just wanted to check-in to see if you were experiencing any issues or if you need any assistance with your Internet service today.","start":21.285,"end":31.145,"sentiment":"neutral","sentiment_score":0.04817914145608102},{"text":"Mhmm.","start":31.23,"end":31.73,"sentiment":"neutral","sentiment_score":-0.0540117509663105}],"sentiment":"neutral","sentiment_score":0.044985676067881286,"channel":0,"num_words":32,"start":21.285,"end":31.73},{"sentences":[{"text":"Oh, no.","start":32.190002,"end":32.75,"sentiment":"neutral","sentiment_score":-0.15105048939585686},{"text":"Look, I I don't use it very much.","start":32.75,"end":35.010002,"sentiment":"neutral","sentiment_score":-0.28062815964221954},{"text":"But but this area here, we do have a lot of trouble.","start":35.07,"end":37.97,"sentiment":"neutral","sentiment_score":-0.3163144811987877}],"sentiment":"neutral","sentiment_score":-0.28831363774158736,"channel":1,"num_words":22,"start":32.190002,"end":37.97},{"sentences":[{"text":"Mhmm.","start":37.8975,"end":38.3975,"sentiment":"neutral","sentiment_score":-0.07833971828222275}],"sentiment":"neutral","sentiment_score":-0.07833971828222275,"channel":0,"num_words":1,"start":37.8975,"end":38.3975},{"sentences":[{"text":"But all I use it for is to pay my account pay my bill.","start":38.435,"end":42.434998,"sentiment":"neutral","sentiment_score":-0.04749074365411486},{"text":"That's all I 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offline.","start":48.885,"end":51.545,"sentiment":"neutral","sentiment_score":-0.14247254133224488}],"sentiment":"neutral","sentiment_score":-0.14247254133224488,"channel":0,"num_words":5,"start":48.885,"end":51.545},{"sentences":[{"text":"Yeah.","start":52.96,"end":53.04,"sentiment":"neutral","sentiment_score":-0.0952112078666687},{"text":"Well, I haven't got it connected at the 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Wayne confirms that he is offline and using a phone to pay his bill. The representative checks the modem and router, but finds no lights on either of them. The representative suggests turning off the modem and checking the modem's light, and Wayne agrees to do so. The call ends with the representative reminding Wayne to call back if he needs further assistance."},"intents":{"segments":[{"text":"I noticed that you're currently offline, and I just wanted to check-in to see if you were experiencing any issues or if you need any assistance with your Internet service today. Mhmm.","start_word":43,"end_word":74,"intents":[{"intent":"Check-in","confidence_score":0.65173477}]},{"text":"But all I use it for is to pay my account pay my bill. That's all I do.","start_word":98,"end_word":115,"intents":[{"intent":"Pay bill","confidence_score":0.8059923}]},{"text":"But can is it okay for you to check the router, the modem? To check the modem?","start_word":195,"end_word":211,"intents":[{"intent":"Connect modem","confidence_score":0.25427443}]},{"text":"There's no lights at the router?","start_word":267,"end_word":272,"intents":[{"intent":"Monitor router's status","confidence_score":0.000006209675}]},{"text":"Just turn it on right now for us to check. Oh, see.","start_word":444,"end_word":455,"intents":[{"intent":"Turn on router","confidence_score":0.1394218}]},{"text":"If you run into any issues or have questions, just give us a callback so we can assist you if ever. I certainly will.","start_word":604,"end_word":627,"intents":[{"intent":"Get assistance with internet connectivity","confidence_score":0.000043976434}]}]},"sentiments":{"segments":[{"text":"Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I am I speaking with Wayne Langham? Who is this call who is this calling? Sorry. This is, Airtel Australia, your Internet service. Oh, yeah. It's okay. Yes. Yes. Yeah. Okay. I noticed that you're currently offline, and I just wanted to check-in to see if you were experiencing any issues or if you need any assistance with your Internet service today. Mhmm. Oh, no. Look, I I don't use it very much. But but this area here, we do have a lot of trouble. Mhmm. But all I use it for is to pay my account pay my bill. That's all I do. Okay. But do you have Internet right now? Because No. upon checking, yeah, it's offline. Yeah. Well, I haven't got it connected at the moment. Yeah. Mhmm. Yes. Yeah. I don't sorry. You got us I'm just a silly old man. I'm not computer. I don't have a computer. I don't have an iPad. All I have is a all I have is a phone, and I only use that sometimes. So I'm so Yeah. I I'm understand. sorry. But can is it okay for you to check the router, the modem? To check the modem? What Yeah. Let me just ask confirm if there's a green light or red light in the modem. I'll see. Let me have a look for you. Sorry. One second. Sorry. Yeah. I'm Sure. I'm just outside at the moment. One second. Okay. No. I don't have anything at the moment. Not anything at all. There's no lights at the router? There's no light at all. No. I must because I had a problem here this morning, so maybe I've turned it off. I'll have to check and see. Yeah. There's there's no lights on. Sorry? Okay. So the router's turned off? I think it's turned off. Yes. Yes. Mhmm. Okay. Yeah. I think that might be the reason why it's showing online on your end as well. Can Okay. we turn it on? And let's check. Yep. Yeah. There's no lights on at all at the moment. So yep. No. That might be turned off. Yep. I don't use it, like I said, very much. And I've had a few problems lately, so I haven't we've had a lot of storms here too, a lot of rain and stuff like that. So yes. So if Yeah. That's I have right. any problems, I yes. Yeah. Okay. I'm sorry. I can't Mhmm.","start_word":0,"end_word":423,"sentiment":"neutral","sentiment_score":-0.07930542215845494},{"text":"help you any more than that. I'm not very good at these things. I'm sorry to say.","start_word":424,"end_word":440,"sentiment":"negative","sentiment_score":-0.49818623065948486},{"text":"Yeah. Yeah. Just turn it on right now for us to check. Oh, see. Or One you sec. can. One second. Sorry. Yeah. But you have electricity as of the moment? I I I do yeah. I do have electricity. Yes. But I I just I'm sorry. There's oh, yeah. The red light's just coming on now. Yes. Red light has just come on. Yes. I turned it on. I just turned the PowerPoint on and it's coming on. Yes. Okay. You did not press anything with the router. Right? No. You I just just turned turned it off and on. Mhmm. I just turned the PowerPoint on. Yes. Sorry. Okay. I'm sorry. I had a big clean up here yesterday, so I moved it. Sorry. Yeah. No worries. No Yeah. problem. Yeah. The red light the red light's gone off now and the green light is on. Green light. Yeah. It's showing on our end as well that you're now online. Okay. If you run into any issues or have questions, just give us a callback so we can assist you if ever. I certainly will.","start_word":441,"end_word":627,"sentiment":"neutral","sentiment_score":0.011574689986154355},{"text":"Thank you very, very, Yeah.","start_word":628,"end_word":632,"sentiment":"positive","sentiment_score":0.3357945680618286},{"text":"very, Yeah. very If much the for your Internet help. yes. If the Internet is not working, just give us a callback. Okay. Thank you so very Okay.","start_word":633,"end_word":660,"sentiment":"neutral","sentiment_score":0.0538179986178875},{"text":"much. You're welcome.","start_word":661,"end_word":663,"sentiment":"positive","sentiment_score":0.3694888949394226},{"text":"Okay. Bye.","start_word":664,"end_word":665,"sentiment":"neutral","sentiment_score":0.243619367480278},{"text":"Alright. Have a great Have a good day. Have a good day.","start_word":666,"end_word":677,"sentiment":"positive","sentiment_score":0.4874518513679504},{"text":"Bye. Bye. day. Bye.","start_word":678,"end_word":681,"sentiment":"neutral","sentiment_score":0.14323727786540985}],"average":{"sentiment":"neutral","sentiment_score":-0.04085285716895575}}}}