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No worries. Yeah. No worries. No worries. I'll also send you an email confirmation regarding about this. Thank you. Thank you so much,. 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you for calling Airtel. My name is Mary. May I have your name, please? Is it Satir? Did I pronounce it correctly?\n\nOne moment, please. Is it Sanish? Oh, thank you so much, Sanish. And how may I help you today? Okay.\n\nJust give me one moment. Let me just check on it. Okay? Hold on. Could you provide me the...\n\nYour complete name, please? Mhmm. Mhmm. How about no. I I mean, for...\n\nJust for your complete name. No need to spell it out for me. Thank you so much, Ruth. Give me one second. Okay.\n\nWell, I really do apologize for the error. Well, rest assured that I can confirm that your service has already been inactive. And I do apologize for the error with the invoice that you received. Please disregard this as you are not connected with Airtel. Okay?\n\nYeah. Thank you so much. Rest... Please note that this is automatic... The system is automatically setting out invoices, and we'll go ahead and update it so that you won't be receiving any invoices from Airtel.\n\nAlright? Yes. Yes. Yes. There's no action needed from your end.\n\nWe'll go ahead and make sure that this will be fixed and removed. But but rest assured that your account is already inactive. Yes. I'm sorry? Yeah.\n\nNo worries. Yeah. No worries. No worries. I'll also send you an email confirmation regarding about this.\n\nThank you. Thank you so much,. 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Mary. This is Sushruth here. No. Sushruth, s u s h r u t h. No.\n\nSush, Sush. Sush. I've got an invoice, but I'd actually canceled the service. You remember the other day there was some confusion I had asked to put the service on... Or application on hold, but it was activated.\n\nBut I've got an invoice for that now. Sure. S u s h r u t h. Or can I give you the invoice number if that's easy? Oh, okay.\n\nSushrut Ramalinga Gouda. Correct. Yeah. Okay. And this one, I don't have to take any action on this.\n\nIt will be void. The invoice will be voided. Okay. Connected. Okay.\n\nAlright. Mhmm. Yeah. Just... I don't want to keep getting reminders for this invoice again and again, so just make sure that it's solved.\n\nK. K. I don't want to keep getting in more... Reminders for this invoice now. So, hopefully, yeah, just please ensure that it is voided and canceled.\n\nYeah. That will be great. Okay. Thank you so much. You have a good day.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Mary.","start":5.7599998,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.09383411705493927},{"text":"This is Sushruth here.","start":6.3199997,"end":7.54,"sentiment":"neutral","sentiment_score":0.08546695299446583},{"text":"No.","start":12.559999,"end":12.88,"sentiment":"neutral","sentiment_score":-0.09462665766477583},{"text":"Sushruth, s u s h r u t h.","start":12.88,"end":15.78,"sentiment":"neutral","sentiment_score":-0.03298569946653313},{"text":"No.","start":30.69,"end":30.93,"sentiment":"neutral","sentiment_score":-0.13585537672042847}],"sentiment":"neutral","sentiment_score":0.00012839508845525628,"num_words":17,"start":5.7599998,"end":30.93},{"sentences":[{"text":"Sush, Sush.","start":30.93,"end":32.71,"sentiment":"neutral","sentiment_score":-0.06913163885474205},{"text":"Sush.","start":35.85,"end":36.35,"sentiment":"positive","sentiment_score":0.37565335631370544},{"text":"I've got an invoice, but 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don't want to keep getting reminders for this invoice again and again, so just make sure that it's solved.","start":158.045,"end":163.985,"sentiment":"neutral","sentiment_score":-0.28810672014951705}],"sentiment":"neutral","sentiment_score":-0.24687124198923507,"num_words":24,"start":155.645,"end":163.985},{"sentences":[{"text":"K.","start":164.205,"end":164.705,"sentiment":"neutral","sentiment_score":-0.07584193348884583},{"text":"K.","start":165.405,"end":165.905,"sentiment":"neutral","sentiment_score":-0.06739009916782379},{"text":"I don't want to keep getting in more...","start":166.56999,"end":168.40999,"sentiment":"neutral","sentiment_score":-0.1723968032747507},{"text":"Reminders for this invoice now.","start":168.40999,"end":170.26999,"sentiment":"neutral","sentiment_score":-0.10718782842159272},{"text":"So, hopefully, yeah, just please ensure that it is voided and 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My name is Mary. May I have your name, please?\n\nChannel 1: Hi, Mary. This is Sushruth here.\n\nChannel 0: Is it Satir? Did I pronounce it correctly?\n\nChannel 1: No. Sushruth, s u s h r u t h.\n\nChannel 0: One moment, please. Is it Sanish?\n\nChannel 1: No. Sush, Sush.\n\nChannel 0: Oh, thank you so much, Sanish.\n\nChannel 1: Sush.\n\nChannel 0: And how may I help you today?\n\nChannel 1: I've got an invoice, but I'd actually canceled the service. You remember the other day there was some confusion I had asked to put the service on... Or application on hold, but it was activated. But I've got an invoice for that now.\n\nChannel 0: Okay. Just give me one moment. Let me just check on it. Okay? Hold on.\n\nChannel 1: Sure.\n\nChannel 0: Could you provide me the... Your complete name, please?\n\nChannel 1: S u s h\n\nChannel 0: Mhmm.\n\nChannel 1: r u t h.\n\nChannel 0: Mhmm.\n\nChannel 1: Or can I give you\n\nChannel 0: How\n\nChannel 1: the invoice\n\nChannel 0: about\n\nChannel 1: number if that's easy?\n\nChannel 0: no. I I mean, for... Just for your complete name. No need to spell it out for me.\n\nChannel 1: Oh, okay. Sushrut Ramalinga Gouda.\n\nChannel 0: Thank you so much, Ruth. Give me one second. Okay. Well, I really do apologize for the error. Well, rest assured that I can confirm that your service has already been inactive.\n\nChannel 1: Correct.\n\nChannel 0: And I do apologize for the error with the invoice that you received. Please disregard this as you are not connected with Airtel. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Thank you so much. Rest... Please note that this is automatic... The system is automatically setting out invoices, and we'll go ahead and update it so that you won't be receiving any invoices from Airtel.\n\nAlright? Yes.\n\nChannel 1: Okay. And this one, I don't have to take any action on this. It will be void. The invoice will be\n\nChannel 0: Yes.\n\nChannel 1: voided.\n\nChannel 0: Yes. There's no action needed from your end. We'll\n\nChannel 1: Okay.\n\nChannel 0: go ahead and make sure that this will be fixed and removed. But but rest assured that your account is already inactive.\n\nChannel 1: Connected. Okay. Alright.\n\nChannel 0: Yes.\n\nChannel 1: Mhmm. Yeah. Just... I don't want to keep getting reminders for this invoice again and again, so just make sure that it's solved. K.\n\nChannel 0: I'm\n\nChannel 1: K.\n\nChannel 0: sorry?\n\nChannel 1: I don't want to keep getting in more... Reminders for this invoice now.\n\nChannel 0: Yeah. No\n\nChannel 1: So,\n\nChannel 0: worries.\n\nChannel 1: hopefully, yeah, just\n\nChannel 0: Yeah.\n\nChannel 1: please ensure\n\nChannel 0: No worries.\n\nChannel 1: that it is voided and canceled.\n\nChannel 0: No worries. I'll also send you an email confirmation regarding about this.\n\nChannel 1: Yeah. That will be great. Okay.\n\nChannel 0: Thank you. Thank you\n\nChannel 1: Thank\n\nChannel 0: so\n\nChannel 1: you\n\nChannel 0: much,.\n\nChannel 1: so much. You have a good\n\nChannel 0: Goodbye\n\nChannel 1: day. Bye.\n\nChannel 0: for now.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.1999999,"end":2.6399999,"sentiment":"positive","sentiment_score":0.61538006067276},{"text":"My name is Mary.","start":2.6399999,"end":3.52,"sentiment":"positive","sentiment_score":0.4792230948805809},{"text":"May I have your name, please?","start":3.52,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.3080976903438568}],"sentiment":"positive","sentiment_score":0.456158588329951,"channel":0,"num_words":15,"start":1.1999999,"end":4.8199997},{"sentences":[{"text":"Hi, Mary.","start":5.7599998,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.09383411705493927},{"text":"This is Sushruth here.","start":6.3199997,"end":7.54,"sentiment":"neutral","sentiment_score":0.08546695299446583}],"sentiment":"neutral","sentiment_score":0.08825600768129031,"channel":1,"num_words":6,"start":5.7599998,"end":7.54},{"sentences":[{"text":"Is it 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now.","start":185.175,"end":185.83499,"sentiment":"neutral","sentiment_score":-0.02809980884194374}],"sentiment":"neutral","sentiment_score":-0.02809980884194374,"channel":0,"num_words":2,"start":185.175,"end":185.83499}]},"summary":{"result":"success","short":"The customer, Sushruth, called Airtel to inquire about an invoice he received. The agent, Mary, confirmed that the service has already been inactive and that the invoice will be voided. Mary assures Sushruth that he will receive an email confirmation and that his account will be automatically updated."},"intents":{"segments":[{"text":"I've got an invoice, but I'd actually canceled the service. You remember the other day there was some confusion I had asked to put the service on... Or application on hold, but it was activated. But I've got an invoice for that now. Okay.","start_word":62,"end_word":105,"intents":[{"intent":"Request assistance with invoicing","confidence_score":0.000044352702}]},{"text":"Well, rest assured that I can confirm that your service has already been inactive. Correct.","start_word":195,"end_word":209,"intents":[{"intent":"Confirm service status","confidence_score":0.13141356}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5562279224395752},{"text":"May I have your name, please? Hi, Mary. This is Sushruth here. Is it Satir? Did I pronounce it correctly? No. Sushruth, s u s h r u t h. One moment, please. Is it Sanish? No. Sush, Sush.","start_word":9,"end_word":47,"sentiment":"neutral","sentiment_score":0.03405272588133812},{"text":"Oh, thank you so much, Sanish. Sush.","start_word":48,"end_word":54,"sentiment":"positive","sentiment_score":0.47603484988212585},{"text":"And how may I help you today? I've got an invoice, but I'd actually canceled the service. You remember the other day there was some confusion I had asked to put the service on... Or application on hold, but it was activated. But I've got an invoice for that now. Okay. Just give me one moment. Let me just check on it. Okay? Hold on. Sure. Could you provide me the... Your complete name, please? S u s h Mhmm. r u t h. Mhmm. Or can I give you How the invoice about number if that's easy? no. I I mean, for... Just for your complete name. No need to spell it out for me. Oh, okay. Sushrut Ramalinga Gouda.","start_word":55,"end_word":175,"sentiment":"neutral","sentiment_score":-0.0353914350271225},{"text":"Thank you so much, Ruth.","start_word":176,"end_word":180,"sentiment":"positive","sentiment_score":0.6309143900871277},{"text":"Give me one second. Okay. Well, I really do apologize for the error. Well, rest assured that I can confirm that your service has already been inactive. Correct. And I do apologize for the error with the invoice that you received. Please disregard this as you are not connected with Airtel. Okay? Yeah. Yeah.","start_word":181,"end_word":234,"sentiment":"neutral","sentiment_score":-0.08914881513488514},{"text":"Thank you so much.","start_word":235,"end_word":238,"sentiment":"positive","sentiment_score":0.4452783763408661},{"text":"Rest... Please note that this is automatic... The system is automatically setting out invoices, and we'll go ahead and update it so that you won't be receiving any invoices from Airtel. Alright? Yes. Okay. And this one, I don't have to take any action on this. It will be void. The invoice will be Yes. voided. Yes. There's no action needed from your end. We'll Okay. go ahead and make sure that this will be fixed and removed. But but rest assured that your account is already inactive. Connected. Okay. Alright. Yes. Mhmm. Yeah. Just... I don't want to keep getting reminders for this invoice again and again, so just make sure that it's solved. K. I'm K. sorry? I don't want to keep getting in more... Reminders for this invoice now. Yeah. No So, worries. hopefully, yeah, just Yeah. please ensure No worries. that it is voided and canceled. No worries. I'll also send you an email confirmation regarding about this. Yeah.","start_word":239,"end_word":401,"sentiment":"neutral","sentiment_score":-0.0924740731716156},{"text":"That will be great.","start_word":402,"end_word":405,"sentiment":"positive","sentiment_score":0.4638638496398926},{"text":"Okay.","start_word":406,"end_word":406,"sentiment":"neutral","sentiment_score":0.2590562701225281},{"text":"Thank you. Thank you Thank so you much,. so much. You have a good Goodbye day.","start_word":407,"end_word":422,"sentiment":"positive","sentiment_score":0.5647377371788025},{"text":"Bye. for now.","start_word":423,"end_word":425,"sentiment":"neutral","sentiment_score":0.13244670629501343}],"average":{"sentiment":"neutral","sentiment_score":0.007212090084378493}}}}