{"metadata":{"transaction_key":"deprecated","request_id":"01a0d6fc-83f3-71c2-9182-e69bbca29224","sha256":"63b458d35c1c060de912a64b730c4c5e140deb076531574674eb5d455b3c93bb","created":"2026-09-25T05:14:29.320Z","duration":16.703938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":30},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.8901367,"words":[{"word":"ronald","start":5.92,"end":6.42,"confidence":0.8901367,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.06771011650562286}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.06771011650562286}],"sentiment":"neutral","sentiment_score":0.06771011650562286,"num_words":1,"start":5.92,"end":6.42}]}}]},{"alternatives":[{"transcript":"Called your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"called","start":0.24,"end":0.35999998,"confidence":0.91845703,"punctuated_word":"Called","sentiment":"neutral","sentiment_score":-0.07035499066114426},{"word":"your","start":0.35999998,"end":0.48,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07353781163692474},{"word":"name","start":0.48,"end":0.88,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.11468549072742462},{"word":"and","start":0.88,"end":1.12,"confidence":0.9838867,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1001211404800415},{"word":"reason","start":1.12,"end":1.4399999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.11746981739997864},{"word":"for","start":1.4399999,"end":1.68,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08876857906579971},{"word":"calling","start":1.68,"end":2.1599998,"confidence":0.97021484,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.1020672768354416},{"word":"i'll","start":2.1599998,"end":2.3999999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.023432638496160507},{"word":"see","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.012892492115497587},{"word":"if","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0200679749250412},{"word":"this","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.02889437600970268},{"word":"person","start":2.96,"end":3.28,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.02540718764066696},{"word":"is","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.017593666911125183},{"word":"available","start":3.52,"end":4.02,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.03633873909711838},{"word":"thanks","start":12.559999,"end":13.059999,"confidence":0.99658203,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6002367734909058},{"word":"please","start":13.588937,"end":13.988937,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.012281715869903564},{"word":"stay","start":13.988937,"end":14.308937,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.08064574003219604},{"word":"on","start":14.308937,"end":14.468937,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1276879459619522},{"word":"the","start":14.468937,"end":14.628937,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2520991563796997},{"word":"line","start":14.628937,"end":15.128937,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.13458387553691864}],"paragraphs":{"transcript":"\nCalled your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Called your name and reason for calling.","start":0.24,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.09528644382953644},{"text":"I'll see if this person is available.","start":2.1599998,"end":4.02,"sentiment":"neutral","sentiment_score":-0.023518153599330356},{"text":"Thanks.","start":12.559999,"end":13.059999,"sentiment":"positive","sentiment_score":0.6002367734909058},{"text":"Please stay on the line.","start":13.588937,"end":15.128937,"sentiment":"neutral","sentiment_score":0.1165470004081726}],"sentiment":"neutral","sentiment_score":0.017566979676485062,"num_words":20,"start":0.24,"end":15.128937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Called your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Called your name and reason for calling.","start":0.24,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.09528644382953644},{"text":"I'll see if this person is available.","start":2.1599998,"end":4.02,"sentiment":"neutral","sentiment_score":-0.023518153599330356}],"sentiment":"neutral","sentiment_score":-0.0594022987144334,"channel":1,"num_words":14,"start":0.24,"end":4.02},{"sentences":[{"text":"Ronald.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.06771011650562286}],"sentiment":"neutral","sentiment_score":0.06771011650562286,"channel":0,"num_words":1,"start":5.92,"end":6.42},{"sentences":[{"text":"Thanks.","start":12.559999,"end":13.059999,"sentiment":"positive","sentiment_score":0.6002367734909058},{"text":"Please stay on the line.","start":13.588937,"end":15.128937,"sentiment":"neutral","sentiment_score":0.1165470004081726}],"sentiment":"neutral","sentiment_score":0.19716196258862814,"channel":1,"num_words":6,"start":12.559999,"end":15.128937}]},"summary":{"result":"success","short":"Called your name and reason for calling. I'll see if this person is available. Ronald. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":16,"end_word":20,"intents":[{"intent":"Check availability","confidence_score":0.13985036}]}]},"sentiments":{"segments":[{"text":"Called your name and reason for calling. I'll see if this person is available. Ronald.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":-0.04417755454778671},{"text":"Thanks.","start_word":15,"end_word":15,"sentiment":"positive","sentiment_score":0.6002367734909058},{"text":"Please stay on the line.","start_word":16,"end_word":20,"sentiment":"neutral","sentiment_score":0.14335909485816956}],"average":{"sentiment":"neutral","sentiment_score":0.03629072904586792}}}}