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to High Trans Express. If you wish to make a booking, press 1. For all freight inquiries, press 2. To talk to our sales team, press 3. To talk to our accounts department, press 4.\n\nAnd for all other inquiries, please press 0. Thank you for calling customer service. Please wait for the next available agent. You are the next caller in line.","paragraphs":[{"sentences":[{"text":"Welcome to High Trans Express.","start":1.52,"end":3.22,"sentiment":"positive","sentiment_score":0.5301900625228881},{"text":"If you wish to make a booking, press 1.","start":3.36,"end":5.62,"sentiment":"neutral","sentiment_score":0.17645251171456444},{"text":"For all freight inquiries, press 2.","start":5.68,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.07022469428678353},{"text":"To talk to our sales team, press 3.","start":8.0,"end":10.08,"sentiment":"neutral","sentiment_score":0.07047627493739128},{"text":"To talk to our accounts department, press 4.","start":10.08,"end":12.5,"sentiment":"neutral","sentiment_score":0.05168252717703581}],"sentiment":"neutral","sentiment_score":0.1566011527967122,"num_words":36,"start":1.52,"end":12.5},{"sentences":[{"text":"And for all other inquiries, please press 0.","start":12.559999,"end":15.139999,"sentiment":"neutral","sentiment_score":0.040076344506815076},{"text":"Thank you for calling customer service.","start":19.455,"end":22.435,"sentiment":"positive","sentiment_score":0.4489506383736928},{"text":"Please wait for the next available agent.","start":23.135,"end":25.474998,"sentiment":"neutral","sentiment_score":-0.03572592777865274},{"text":"You are the next caller in line.","start":26.255,"end":28.675,"sentiment":"neutral","sentiment_score":0.11724060241665159}],"sentiment":"neutral","sentiment_score":0.1280327610272382,"num_words":28,"start":12.559999,"end":28.675}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to High Trans Express. If you wish to make a booking, press 1. For all freight inquiries, press 2. To talk to our sales team, press 3. To talk to our accounts department, press 4.\n\nAnd for all other inquiries, please press 0. Thank you for calling customer service. Please wait for the next available agent. You are the next caller in line.","paragraphs":[{"sentences":[{"text":"Welcome to High Trans Express.","start":1.52,"end":3.22,"sentiment":"positive","sentiment_score":0.5301900625228881},{"text":"If you wish to make a booking, press 1.","start":3.36,"end":5.62,"sentiment":"neutral","sentiment_score":0.17645251171456444},{"text":"For all freight inquiries, press 2.","start":5.68,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.07022469428678353},{"text":"To talk to our sales team, press 3.","start":8.0,"end":10.08,"sentiment":"neutral","sentiment_score":0.07047627493739128},{"text":"To talk to our accounts department, press 4.","start":10.08,"end":12.5,"sentiment":"neutral","sentiment_score":0.05168252717703581}],"sentiment":"neutral","sentiment_score":0.1566011527967122,"channel":1,"num_words":36,"start":1.52,"end":12.5},{"sentences":[{"text":"And for all other inquiries, please press 0.","start":12.559999,"end":15.139999,"sentiment":"neutral","sentiment_score":0.040076344506815076},{"text":"Thank you for calling customer service.","start":19.455,"end":22.435,"sentiment":"positive","sentiment_score":0.4489506383736928},{"text":"Please wait for the next available agent.","start":23.135,"end":25.474998,"sentiment":"neutral","sentiment_score":-0.03572592777865274},{"text":"You are the next caller in line.","start":26.255,"end":28.675,"sentiment":"neutral","sentiment_score":0.11724060241665159}],"sentiment":"neutral","sentiment_score":0.1280327610272382,"channel":1,"num_words":28,"start":12.559999,"end":28.675}]},"summary":{"result":"success","short":"The customer calls High Trans Express and is given options to make a booking, speak to the sales team or accounts department. 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You are the next caller in line.","start_word":50,"end_word":63,"intents":[{"intent":"Call for freight inquiries","confidence_score":0.007468844},{"intent":"Talk to sales team","confidence_score":0.87219626},{"intent":"Talk to accounts department","confidence_score":0.64431095},{"intent":"Wait for agent","confidence_score":0.83970845}]}]},"sentiments":{"segments":[{"text":"Welcome to High Trans Express.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.5346719026565552},{"text":"If you wish to make a booking, press 1. For all freight inquiries, press 2. To talk to our sales team, press 3. To talk to our accounts department, press 4. And for all other inquiries, please press 0. Thank you for calling customer service. Please wait for the next available agent. You are the next caller in line.","start_word":5,"end_word":63,"sentiment":"neutral","sentiment_score":0.11253935098648073}],"average":{"sentiment":"neutral","sentiment_score":0.1463099416097005}}}}