{"metadata":{"transaction_key":"deprecated","request_id":"01a0a2fa-db3a-78c3-98eb-7f148d0f8b7d","sha256":"7b83a6edeba9e667a493791f3e6e8aa57afe731aaa35baa1a37b9715ae4a3b69","created":"2026-09-15T02:52:25.057Z","duration":7.2719374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":45},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Ryan. Sorry. I can't come to the phone at the moment. Please leave your name and number, and I'll get back to you as soon as possible. Cheers.","confidence":0.9980469,"words":[{"word":"hi","start":0.79999995,"end":1.04,"confidence":0.9555664,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.09968766570091248},{"word":"you've","start":1.04,"end":1.28,"confidence":0.98999023,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.07627639174461365},{"word":"called","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.0505029559135437},{"word":"ryan","start":1.52,"end":1.92,"confidence":0.9916992,"punctuated_word":"Ryan.","sentiment":"neutral","sentiment_score":0.05474231392145157},{"word":"sorry","start":1.92,"end":2.1599998,"confidence":0.767334,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.23427481949329376},{"word":"i","start":2.1599998,"end":2.24,"confidence":0.9970703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.38370639085769653},{"word":"can't","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.39391061663627625},{"word":"come","start":2.48,"end":2.6399999,"confidence":0.9941406,"punctuated_word":"come","sentiment":"negative","sentiment_score":-0.3815189003944397},{"word":"to","start":2.6399999,"end":2.72,"confidence":0.5307617,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.43140849471092224},{"word":"the","start":2.72,"end":2.8,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4082244634628296},{"word":"phone","start":2.8,"end":3.04,"confidence":0.99316406,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.3677253127098083},{"word":"at","start":3.04,"end":3.12,"confidence":0.97509766,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.3310162127017975},{"word":"the","start":3.12,"end":3.1999998,"confidence":0.9707031,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3509010672569275},{"word":"moment","start":3.1999998,"end":3.6999998,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.2784615755081177},{"word":"please","start":3.76,"end":4.08,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.11593758314847946},{"word":"leave","start":4.08,"end":4.24,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.061339668929576874},{"word":"your","start":4.24,"end":4.4,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0842234194278717},{"word":"name","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.02720966935157776},{"word":"and","start":4.56,"end":4.64,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.013351455330848694},{"word":"number","start":4.64,"end":4.88,"confidence":0.96118164,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.05956713855266571},{"word":"and","start":4.88,"end":4.96,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12387119978666306},{"word":"i'll","start":4.96,"end":5.12,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10946359485387802},{"word":"get","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.02545593678951263},{"word":"back","start":5.2799997,"end":5.3599997,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.03508259356021881},{"word":"to","start":5.3599997,"end":5.52,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08725902438163757},{"word":"you","start":5.52,"end":5.6,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08606995642185211},{"word":"as","start":5.6,"end":5.7599998,"confidence":0.90722656,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.055697739124298096},{"word":"soon","start":5.7599998,"end":5.92,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.03877916932106018},{"word":"as","start":5.92,"end":6.0,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.002210572361946106},{"word":"possible","start":6.0,"end":6.5,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.05007748305797577},{"word":"cheers","start":6.64,"end":7.14,"confidence":0.9983724,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.45079660415649414}],"paragraphs":{"transcript":"\nHi. You've called Ryan. Sorry. I can't come to the phone at the moment. Please leave your name and number, and I'll get back to you as soon as possible.\n\nCheers.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.09968766570091248},{"text":"You've called Ryan.","start":1.04,"end":1.92,"sentiment":"neutral","sentiment_score":0.06050722052653631},{"text":"Sorry.","start":1.92,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.23427481949329376},{"text":"I can't come to the phone at the moment.","start":2.1599998,"end":3.6999998,"sentiment":"negative","sentiment_score":-0.36965255935986835},{"text":"Please leave your name and number, and I'll get back to you as soon as possible.","start":3.76,"end":6.5,"sentiment":"neutral","sentiment_score":0.0232170382514596}],"sentiment":"neutral","sentiment_score":-0.09694886381427446,"num_words":30,"start":0.79999995,"end":6.5},{"sentences":[{"text":"Cheers.","start":6.64,"end":7.14,"sentiment":"positive","sentiment_score":0.45079660415649414}],"sentiment":"positive","sentiment_score":0.45079660415649414,"num_words":1,"start":6.64,"end":7.14}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Ryan. Sorry. I can't come to the phone at the moment. Please leave your name and number, and I'll get back to you as soon as possible.\n\nCheers.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.09968766570091248},{"text":"You've called Ryan.","start":1.04,"end":1.92,"sentiment":"neutral","sentiment_score":0.06050722052653631},{"text":"Sorry.","start":1.92,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.23427481949329376},{"text":"I can't come to the phone at the moment.","start":2.1599998,"end":3.6999998,"sentiment":"negative","sentiment_score":-0.36965255935986835},{"text":"Please leave your name and number, and I'll get back to you as soon as possible.","start":3.76,"end":6.5,"sentiment":"neutral","sentiment_score":0.0232170382514596}],"sentiment":"neutral","sentiment_score":-0.09694886381427446,"channel":1,"num_words":30,"start":0.79999995,"end":6.5},{"sentences":[{"text":"Cheers.","start":6.64,"end":7.14,"sentiment":"positive","sentiment_score":0.45079660415649414}],"sentiment":"positive","sentiment_score":0.45079660415649414,"channel":1,"num_words":1,"start":6.64,"end":7.14}]},"summary":{"result":"success","short":"Hi. You've called Ryan. Sorry. I can't come to the phone at the moment. Please leave your name and number, and I'll get back to you as soon as possible. Cheers."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. You've called Ryan. Sorry.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.01196424663066864},{"text":"I can't come to the phone at the moment.","start_word":5,"end_word":13,"sentiment":"negative","sentiment_score":-0.3660963475704193},{"text":"Please leave your name and number, and I'll get back to you as soon as possible.","start_word":14,"end_word":29,"sentiment":"neutral","sentiment_score":0.035002220422029495},{"text":"Cheers.","start_word":30,"end_word":30,"sentiment":"positive","sentiment_score":0.601043701171875}],"average":{"sentiment":"neutral","sentiment_score":-0.039340840445624456}}}}