{"metadata":{"transaction_key":"deprecated","request_id":"019ea9cd-4248-77c0-9753-781860af04f3","sha256":"072736c7a3880d3b8dd4dc9fd7fd8ff34a6561579d9f6939860fb35ab704528a","created":"2026-06-09T00:34:22.564Z","duration":4.3919377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":24},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached David Taverio. I'm unable to take your call right now.","confidence":1.0,"words":[{"word":"hi","start":0.08,"end":0.39999998,"confidence":0.76342773,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.03683701530098915},{"word":"you've","start":0.39999998,"end":0.64,"confidence":0.99853516,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.12277567386627196},{"word":"reached","start":0.64,"end":1.04,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.12574468553066254},{"word":"david","start":1.04,"end":1.52,"confidence":0.9980469,"punctuated_word":"David","sentiment":"neutral","sentiment_score":-0.07047203183174133},{"word":"taverio","start":1.52,"end":2.02,"confidence":0.6622925,"punctuated_word":"Taverio.","sentiment":"neutral","sentiment_score":-0.17464450001716614},{"word":"i'm","start":2.48,"end":2.72,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.8201011419296265},{"word":"unable","start":2.72,"end":3.12,"confidence":1.0,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.8139733672142029},{"word":"to","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.828490674495697},{"word":"take","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8654937744140625},{"word":"your","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8793408274650574},{"word":"call","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8338389992713928},{"word":"right","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.7865345478057861},{"word":"now","start":4.0,"end":4.3919377,"confidence":0.9921875,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.5153939127922058}],"paragraphs":{"transcript":"\nHi. You've reached David Taverio. I'm unable to take your call right now.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.39999998,"sentiment":"neutral","sentiment_score":-0.03683701530098915},{"text":"You've reached David Taverio.","start":0.39999998,"end":2.02,"sentiment":"neutral","sentiment_score":-0.1234092228114605},{"text":"I'm unable to take your call right now.","start":2.48,"end":4.3919377,"sentiment":"negative","sentiment_score":-0.7928959056735039}],"sentiment":"negative","sentiment_score":-0.5287416270719125,"num_words":13,"start":0.08,"end":4.3919377}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached David Taverio. I'm unable to take your call right now.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.39999998,"sentiment":"neutral","sentiment_score":-0.03683701530098915},{"text":"You've reached David Taverio.","start":0.39999998,"end":2.02,"sentiment":"neutral","sentiment_score":-0.1234092228114605},{"text":"I'm unable to take your call right now.","start":2.48,"end":4.3919377,"sentiment":"negative","sentiment_score":-0.7928959056735039}],"sentiment":"negative","sentiment_score":-0.5287416270719125,"channel":1,"num_words":13,"start":0.08,"end":4.3919377}]},"summary":{"result":"success","short":"Hi. You've reached David Taverio. I'm unable to take your call right now."},"intents":{"segments":[{"text":"I'm unable to take your call right now.","start_word":5,"end_word":12,"intents":[{"intent":"Inform unavailability","confidence_score":0.108703814},{"intent":"Request callback","confidence_score":0.33289102}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached David Taverio.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":-0.12595334649086},{"text":"I'm unable to take your call right now.","start_word":5,"end_word":12,"sentiment":"negative","sentiment_score":-0.8174044489860535}],"average":{"sentiment":"negative","sentiment_score":-0.471678892771403}}}}