{"metadata":{"transaction_key":"deprecated","request_id":"019eed1e-405b-7ca2-989b-b5659c3b4f5e","sha256":"9f27159483d7a1870d7cb6c18dd51364a2f18744cb60350aded473b78791f17a","created":"2026-06-22T02:17:24.624Z","duration":98.99994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":277,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":318,"output_tokens":318},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":318,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. I would like to speak with Andrew. Sorry. Andrew Coratella, the the the one who works in the IT department. Ronald from Cloud Solution IT. We met him way back 2025. Mhmm. Alright. Yeah. And, also, if he's not available right now, I can maybe I can call him directly on his mobile or send him an email. No. I have I have I I have his mobile number. Yes. Yes. I can. Alright. Thank you. Alright. Alright. Thank you. Have a good day. Bye bye.","confidence":0.9980469,"words":[{"word":"yeah","start":16.455,"end":16.695,"confidence":0.9296875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13203594088554382},{"word":"good","start":16.695,"end":16.935,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.30633923411369324},{"word":"afternoon","start":16.935,"end":17.435,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2108832597732544},{"word":"i","start":17.735,"end":17.895,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09422821551561356},{"word":"would","start":17.895,"end":18.055,"confidence":0.88183594,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.06818359345197678},{"word":"like","start":18.055,"end":18.215,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.07500617206096649},{"word":"to","start":18.215,"end":18.295,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07179316133260727},{"word":"speak","start":18.295,"end":18.535,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.07445275038480759},{"word":"with","start":18.535,"end":18.775,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.039766788482666016},{"word":"andrew","start":18.775,"end":19.275,"confidence":0.9838867,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.03878581523895264},{"word":"sorry","start":24.615,"end":25.115,"confidence":0.8930664,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.034611716866493225},{"word":"andrew","start":26.215,"end":26.695,"confidence":0.99121094,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.0024880990386009216},{"word":"coratella","start":26.695,"end":27.195,"confidence":0.73254395,"punctuated_word":"Coratella,","sentiment":"neutral","sentiment_score":-0.01212047878652811},{"word":"the","start":27.494999,"end":27.654999,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013093744404613972},{"word":"the","start":27.654999,"end":27.815,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011253214441239834},{"word":"the","start":27.815,"end":27.895,"confidence":0.58447266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0024963077157735825},{"word":"one","start":27.895,"end":28.055,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.007132234051823616},{"word":"who","start":28.055,"end":28.215,"confidence":1.0,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.0040619708597660065},{"word":"works","start":28.215,"end":28.715,"confidence":1.0,"punctuated_word":"works","sentiment":"neutral","sentiment_score":-0.004087153822183609},{"word":"in","start":28.775,"end":28.855,"confidence":0.97998047,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.003697058185935021},{"word":"the","start":28.855,"end":29.015,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005710488185286522},{"word":"it","start":29.015,"end":29.335,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.01255783997476101},{"word":"department","start":29.335,"end":29.835,"confidence":0.9926758,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":-0.020558111369609833},{"word":"ronald","start":33.530003,"end":34.030003,"confidence":0.93847656,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.014278622344136238},{"word":"from","start":34.170002,"end":34.65,"confidence":0.9921875,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.010922360233962536},{"word":"cloud","start":34.65,"end":35.05,"confidence":0.86328125,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.0058174170553684235},{"word":"solution","start":35.05,"end":35.53,"confidence":0.9790039,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.01075378991663456},{"word":"it","start":35.53,"end":36.03,"confidence":0.9975586,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.0061949449591338634},{"word":"we","start":43.955,"end":44.355,"confidence":0.9921875,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.018555566668510437},{"word":"met","start":44.355,"end":44.675,"confidence":1.0,"punctuated_word":"met","sentiment":"neutral","sentiment_score":0.01296274084597826},{"word":"him","start":44.675,"end":45.175,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.012820642441511154},{"word":"way","start":46.275,"end":46.435,"confidence":0.99609375,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.00996614806354046},{"word":"back","start":46.435,"end":46.835,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.009232185781002045},{"word":"2025","start":46.835,"end":47.895,"confidence":0.97054034,"punctuated_word":"2025.","sentiment":"neutral","sentiment_score":0.016695020720362663},{"word":"mhmm","start":59.530003,"end":60.030003,"confidence":0.89208984,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0008573983795940876},{"word":"alright","start":61.13,"end":61.63,"confidence":0.98291016,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.03512454405426979},{"word":"yeah","start":61.93,"end":62.43,"confidence":0.98950195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.031154969707131382},{"word":"and","start":63.370003,"end":63.530003,"confidence":0.7196045,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.003603036515414715},{"word":"also","start":63.530003,"end":64.03,"confidence":0.99902344,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":0.0010332521051168442},{"word":"if","start":64.090004,"end":64.25,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.007468020543456078},{"word":"he's","start":64.25,"end":64.490005,"confidence":0.97924805,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.022265126928687096},{"word":"not","start":64.490005,"end":64.73,"confidence":0.9951172,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.053249429911375046},{"word":"available","start":64.73,"end":65.21,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.06855756044387817},{"word":"right","start":65.21,"end":65.450005,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.05149035528302193},{"word":"now","start":65.450005,"end":65.69,"confidence":0.99609375,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.03740990161895752},{"word":"i","start":65.69,"end":65.85,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00919126719236374},{"word":"can","start":65.85,"end":66.35,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.006205692887306213},{"word":"maybe","start":66.65,"end":66.97,"confidence":1.0,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.004293512552976608},{"word":"i","start":66.97,"end":67.130005,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0012334063649177551},{"word":"can","start":67.130005,"end":67.29,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0012906379997730255},{"word":"call","start":67.29,"end":67.450005,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.007249109447002411},{"word":"him","start":67.450005,"end":67.61,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.015651829540729523},{"word":"directly","start":67.61,"end":68.090004,"confidence":1.0,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":-0.01941743493080139},{"word":"on","start":68.090004,"end":68.25,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.014327164739370346},{"word":"his","start":68.25,"end":68.41,"confidence":0.9970703,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.023958571255207065},{"word":"mobile","start":68.41,"end":68.91,"confidence":1.0,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.009578138589859009},{"word":"or","start":68.97,"end":69.21,"confidence":0.9838867,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.02405406534671783},{"word":"send","start":69.21,"end":69.450005,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.0316350981593132},{"word":"him","start":69.450005,"end":69.69,"confidence":0.99902344,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.024663247168064117},{"word":"an","start":69.69,"end":69.85,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.01705126091837883},{"word":"email","start":69.85,"end":70.35,"confidence":0.99365234,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.029628004878759384},{"word":"no","start":75.225,"end":75.465,"confidence":0.86743164,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2473805546760559},{"word":"i","start":75.465,"end":75.705,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24011164903640747},{"word":"have","start":75.705,"end":75.945,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11037368327379228},{"word":"i","start":75.945,"end":76.185,"confidence":0.9716797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1104373335838318},{"word":"have","start":76.185,"end":76.665,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.08641205728054047},{"word":"i","start":76.665,"end":76.905,"confidence":0.92333984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04566647857427597},{"word":"i","start":76.905,"end":77.065,"confidence":0.89501953,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03570902347564697},{"word":"have","start":77.065,"end":77.225,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03531741723418236},{"word":"his","start":77.225,"end":77.465,"confidence":0.73291016,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.06295199692249298},{"word":"mobile","start":77.465,"end":77.785,"confidence":1.0,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.056843049824237823},{"word":"number","start":77.785,"end":78.285,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.055770017206668854},{"word":"yes","start":85.305,"end":85.805,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.008903618901968002},{"word":"yes","start":86.77,"end":86.93,"confidence":0.9760742,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05613908171653747},{"word":"i","start":86.93,"end":87.09,"confidence":0.9316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07699181884527206},{"word":"can","start":87.09,"end":87.59,"confidence":0.99560547,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.06331150233745575},{"word":"alright","start":92.13,"end":92.63,"confidence":0.9970703,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1652722805738449},{"word":"thank","start":92.69,"end":92.93,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3546411693096161},{"word":"you","start":92.93,"end":93.43,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.25423067808151245},{"word":"alright","start":95.01,"end":95.33,"confidence":0.97802734,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.25199151039123535},{"word":"alright","start":95.33,"end":95.65,"confidence":0.9812012,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.3256569504737854},{"word":"thank","start":95.65,"end":95.81,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5406752824783325},{"word":"you","start":95.81,"end":96.05,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5075823664665222},{"word":"have","start":96.05,"end":96.21,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5851078629493713},{"word":"a","start":96.21,"end":96.29,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6075705885887146},{"word":"good","start":96.29,"end":96.45,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5347262620925903},{"word":"day","start":96.45,"end":96.69,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4957486391067505},{"word":"bye","start":96.69,"end":96.93,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.28033897280693054},{"word":"bye","start":96.93,"end":97.43,"confidence":0.99853516,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.25777631998062134}],"paragraphs":{"transcript":"\nYeah. Good afternoon. I would like to speak with Andrew. Sorry. Andrew Coratella, the the the one who works in the IT department.\n\nRonald from Cloud Solution IT. We met him way back 2025. Mhmm. Alright. Yeah.\n\nAnd, also, if he's not available right now, I can maybe I can call him directly on his mobile or send him an email. No. I have I have I I have his mobile number. Yes. Yes.\n\nI can. Alright. Thank you. Alright. Alright.\n\nThank you. Have a good day. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":16.455,"end":16.695,"sentiment":"neutral","sentiment_score":0.13203594088554382},{"text":"Good afternoon.","start":16.695,"end":17.435,"sentiment":"neutral","sentiment_score":0.2586112469434738},{"text":"I would like to speak with Andrew.","start":17.735,"end":19.275,"sentiment":"neutral","sentiment_score":0.06603092806679862},{"text":"Sorry.","start":24.615,"end":25.115,"sentiment":"neutral","sentiment_score":-0.034611716866493225},{"text":"Andrew Coratella, the the the one who works in the IT department.","start":26.215,"end":29.835,"sentiment":"neutral","sentiment_score":-0.00785670856324335}],"sentiment":"neutral","sentiment_score":0.04272098746150732,"num_words":23,"start":16.455,"end":29.835},{"sentences":[{"text":"Ronald from Cloud Solution IT.","start":33.530003,"end":36.03,"sentiment":"neutral","sentiment_score":0.009593426901847123},{"text":"We met him way back 2025.","start":43.955,"end":47.895,"sentiment":"neutral","sentiment_score":0.013372050753484169},{"text":"Mhmm.","start":59.530003,"end":60.030003,"sentiment":"neutral","sentiment_score":-0.0008573983795940876},{"text":"Alright.","start":61.13,"end":61.63,"sentiment":"neutral","sentiment_score":0.03512454405426979},{"text":"Yeah.","start":61.93,"end":62.43,"sentiment":"neutral","sentiment_score":0.031154969707131382}],"sentiment":"neutral","sentiment_score":0.013830111029424838,"num_words":14,"start":33.530003,"end":62.43},{"sentences":[{"text":"And, also, if he's not available right now, I can maybe I can call him directly on his mobile or send him an email.","start":63.370003,"end":70.35,"sentiment":"neutral","sentiment_score":-0.019698572306272883},{"text":"No.","start":75.225,"end":75.465,"sentiment":"neutral","sentiment_score":-0.2473805546760559},{"text":"I have I have I I have his mobile number.","start":75.465,"end":78.285,"sentiment":"neutral","sentiment_score":-0.0839592706412077},{"text":"Yes.","start":85.305,"end":85.805,"sentiment":"neutral","sentiment_score":0.008903618901968002},{"text":"Yes.","start":86.77,"end":86.93,"sentiment":"neutral","sentiment_score":0.05613908171653747}],"sentiment":"neutral","sentiment_score":-0.040397197184329096,"num_words":37,"start":63.370003,"end":86.93},{"sentences":[{"text":"I can.","start":86.93,"end":87.59,"sentiment":"neutral","sentiment_score":0.0701516605913639},{"text":"Alright.","start":92.13,"end":92.63,"sentiment":"neutral","sentiment_score":0.1652722805738449},{"text":"Thank you.","start":92.69,"end":93.43,"sentiment":"neutral","sentiment_score":0.30443592369556427},{"text":"Alright.","start":95.01,"end":95.33,"sentiment":"neutral","sentiment_score":0.25199151039123535},{"text":"Alright.","start":95.33,"end":95.65,"sentiment":"neutral","sentiment_score":0.3256569504737854}],"sentiment":"neutral","sentiment_score":0.213156558573246,"num_words":7,"start":86.93,"end":95.65},{"sentences":[{"text":"Thank you.","start":95.65,"end":96.05,"sentiment":"positive","sentiment_score":0.5241288244724274},{"text":"Have a good day.","start":96.05,"end":96.69,"sentiment":"positive","sentiment_score":0.5557883381843567},{"text":"Bye bye.","start":96.69,"end":97.43,"sentiment":"neutral","sentiment_score":0.26905764639377594}],"sentiment":"positive","sentiment_score":0.47619078680872917,"num_words":8,"start":95.65,"end":97.43}]}}]},{"alternatives":[{"transcript":"Good afternoon. Brown Brothers. Pierre speaking. Okay. Which Andrew are you after? United. Okay. May I ask who's calling, please? Okay. Now have you dealt with Andrew previously? Okay. Sure. Sure. Okay. What I'll do what I'll do, Ronald, can I I'm gonna get I'll pass him a message to give you a call if that's okay? Yeah. What's Yeah. Look. I I don't wanna give you out too much information. So so can he reach you on this number, 0391213713? Just the best number to call you on. Yeah? Okay. I will ask him to yeah. I'll pass a message on and get him to give you a call. Okay. Thank you, Ronald. Okay. You too. Bye bye.","confidence":0.9951172,"words":[{"word":"good","start":12.335,"end":12.835,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.27481088042259216},{"word":"afternoon","start":13.455,"end":13.955,"confidence":0.8720703,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2115638107061386},{"word":"brown","start":14.015,"end":14.415,"confidence":0.83984375,"punctuated_word":"Brown","sentiment":"neutral","sentiment_score":0.14549927413463593},{"word":"brothers","start":14.415,"end":14.915,"confidence":0.9794922,"punctuated_word":"Brothers.","sentiment":"neutral","sentiment_score":0.12102288007736206},{"word":"pierre","start":14.975,"end":15.215,"confidence":0.80908203,"punctuated_word":"Pierre","sentiment":"neutral","sentiment_score":0.12482403963804244},{"word":"speaking","start":15.215,"end":15.715,"confidence":0.9946289,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.09077724814414978},{"word":"okay","start":22.255001,"end":22.755001,"confidence":0.91015625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0027782851830124855},{"word":"which","start":23.135,"end":23.455,"confidence":0.9980469,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":-0.011671449989080427},{"word":"andrew","start":23.455,"end":23.955,"confidence":0.9326172,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":-0.006596785970032215},{"word":"are","start":24.415,"end":24.494999,"confidence":0.8491211,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.01392656471580267},{"word":"you","start":24.494999,"end":24.654999,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01692083850502968},{"word":"after","start":24.654999,"end":25.154999,"confidence":0.9746094,"punctuated_word":"after?","sentiment":"neutral","sentiment_score":-0.02017483115196228},{"word":"united","start":29.73,"end":30.23,"confidence":0.5911865,"punctuated_word":"United.","sentiment":"neutral","sentiment_score":-0.010519427247345448},{"word":"okay","start":30.369999,"end":30.689999,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.004629627801477909},{"word":"may","start":30.689999,"end":30.849998,"confidence":0.9941406,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.0028516799211502075},{"word":"i","start":30.849998,"end":30.93,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.005432228557765484},{"word":"ask","start":30.93,"end":31.09,"confidence":0.9980469,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.004655526950955391},{"word":"who's","start":31.09,"end":31.41,"confidence":0.9526367,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":-0.00990629568696022},{"word":"calling","start":31.41,"end":31.81,"confidence":0.9880371,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.009458303451538086},{"word":"please","start":31.81,"end":32.309998,"confidence":0.9980469,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.0033526327461004257},{"word":"okay","start":36.85,"end":37.35,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.004690279718488455},{"word":"now","start":40.815,"end":41.055,"confidence":0.98535156,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.002985488623380661},{"word":"have","start":41.055,"end":41.215,"confidence":0.98095703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0016084983944892883},{"word":"you","start":41.215,"end":41.295,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.003408811055123806},{"word":"dealt","start":41.295,"end":41.614998,"confidence":0.99902344,"punctuated_word":"dealt","sentiment":"neutral","sentiment_score":0.003452703356742859},{"word":"with","start":41.614998,"end":41.774998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0030093546956777573},{"word":"andrew","start":41.774998,"end":42.175,"confidence":0.9980469,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.004560754634439945},{"word":"previously","start":42.175,"end":42.675,"confidence":0.99902344,"punctuated_word":"previously?","sentiment":"neutral","sentiment_score":0.0030852267518639565},{"word":"okay","start":48.254997,"end":48.754997,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05374874174594879},{"word":"sure","start":48.815,"end":49.055,"confidence":0.9975586,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.07384448498487473},{"word":"sure","start":49.055,"end":49.295,"confidence":1.0,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.07020092010498047},{"word":"okay","start":49.295,"end":49.795,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.055624596774578094},{"word":"what","start":50.175,"end":50.335,"confidence":0.9472656,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.050674185156822205},{"word":"i'll","start":50.335,"end":50.574997,"confidence":0.9921875,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04813500493764877},{"word":"do","start":50.574997,"end":51.074997,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.053882449865341187},{"word":"what","start":53.030003,"end":53.190002,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.05510333180427551},{"word":"i'll","start":53.190002,"end":53.350002,"confidence":0.9970703,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05008082836866379},{"word":"do","start":53.350002,"end":53.75,"confidence":0.99316406,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":0.06190836429595947},{"word":"ronald","start":53.75,"end":54.25,"confidence":0.95874023,"punctuated_word":"Ronald,","sentiment":"neutral","sentiment_score":0.04056345298886299},{"word":"can","start":54.71,"end":54.95,"confidence":0.9863281,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04878530278801918},{"word":"i","start":54.95,"end":55.190002,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04859134554862976},{"word":"i'm","start":55.27,"end":55.510002,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04913453757762909},{"word":"gonna","start":55.510002,"end":55.75,"confidence":0.9941406,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.04498874396085739},{"word":"get","start":55.75,"end":56.25,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.02696915715932846},{"word":"i'll","start":57.510002,"end":57.75,"confidence":0.96118164,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04550449550151825},{"word":"pass","start":57.75,"end":57.91,"confidence":0.9770508,"punctuated_word":"pass","sentiment":"neutral","sentiment_score":0.08016684651374817},{"word":"him","start":57.91,"end":58.15,"confidence":0.67578125,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.007891546934843063},{"word":"a","start":58.15,"end":58.23,"confidence":0.9394531,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03356403857469559},{"word":"message","start":58.23,"end":58.55,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.02329590916633606},{"word":"to","start":58.55,"end":58.71,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.028326306492090225},{"word":"give","start":58.71,"end":58.870003,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.022948183119297028},{"word":"you","start":58.870003,"end":58.95,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015179786831140518},{"word":"a","start":58.95,"end":59.03,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0396571010351181},{"word":"call","start":59.03,"end":59.190002,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.01427285373210907},{"word":"if","start":59.190002,"end":59.43,"confidence":0.55908203,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01335296779870987},{"word":"that's","start":59.43,"end":59.59,"confidence":0.96240234,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.00683495681732893},{"word":"okay","start":59.59,"end":60.09,"confidence":0.892334,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.0180963184684515},{"word":"yeah","start":62.47,"end":62.97,"confidence":0.9482422,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.024971192702651024},{"word":"what's","start":63.27,"end":63.77,"confidence":0.9592285,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.006636536680161953},{"word":"yeah","start":72.515,"end":72.835,"confidence":0.78759766,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04522956535220146},{"word":"look","start":72.835,"end":73.075,"confidence":0.79467773,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.08846214413642883},{"word":"i","start":73.075,"end":73.395,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1840924173593521},{"word":"i","start":73.395,"end":73.555,"confidence":0.7685547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2051907330751419},{"word":"don't","start":73.555,"end":73.715,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.18035265803337097},{"word":"wanna","start":73.715,"end":74.034996,"confidence":0.9506836,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.23027777671813965},{"word":"give","start":74.034996,"end":74.195,"confidence":0.9980469,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.2190600335597992},{"word":"you","start":74.195,"end":74.435,"confidence":0.7104492,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1862506866455078},{"word":"out","start":74.435,"end":74.935,"confidence":0.4807129,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.18520481884479523},{"word":"too","start":75.075,"end":75.315,"confidence":0.85546875,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.1333693563938141},{"word":"much","start":75.315,"end":75.555,"confidence":0.99902344,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.206295445561409},{"word":"information","start":75.555,"end":76.055,"confidence":0.2828369,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":-0.21328064799308777},{"word":"so","start":76.354996,"end":76.854996,"confidence":0.69091797,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08655004948377609},{"word":"so","start":78.675,"end":78.915,"confidence":0.9951172,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.026940014213323593},{"word":"can","start":78.915,"end":79.155,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.02629122324287891},{"word":"he","start":79.155,"end":79.315,"confidence":0.7709961,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.02257863432168961},{"word":"reach","start":79.315,"end":79.555,"confidence":0.99902344,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.028549976646900177},{"word":"you","start":79.555,"end":79.715,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05613754317164421},{"word":"on","start":79.715,"end":79.875,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.025787264108657837},{"word":"this","start":79.875,"end":80.034996,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.02997022680938244},{"word":"number","start":80.034996,"end":80.435,"confidence":0.7546387,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.0457528680562973},{"word":"0391213713","start":80.435,"end":84.350006,"confidence":0.9977051,"punctuated_word":"0391213713?","sentiment":"neutral","sentiment_score":-0.02395931631326675},{"word":"just","start":85.05,"end":85.29,"confidence":0.49853516,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.00009764358401298524},{"word":"the","start":85.29,"end":85.37,"confidence":0.97265625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0033615771681070328},{"word":"best","start":85.37,"end":85.61,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.0004890784621238708},{"word":"number","start":85.61,"end":86.01,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.001834537833929062},{"word":"to","start":86.01,"end":86.25,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0004334822297096253},{"word":"call","start":86.25,"end":86.41,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.007774844765663147},{"word":"you","start":86.41,"end":86.57001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0010848119854927063},{"word":"on","start":86.57001,"end":86.73,"confidence":0.7062988,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.004054782912135124},{"word":"yeah","start":86.73,"end":87.23,"confidence":0.89990234,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.0180391576141119},{"word":"okay","start":87.850006,"end":88.350006,"confidence":0.99194336,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0721844732761383},{"word":"i","start":88.57001,"end":88.810005,"confidence":0.9316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07890799641609192},{"word":"will","start":88.810005,"end":89.130005,"confidence":0.99609375,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06581828743219376},{"word":"ask","start":89.130005,"end":89.29,"confidence":0.9980469,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.07713165879249573},{"word":"him","start":89.29,"end":89.450005,"confidence":0.99902344,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.041836678981781006},{"word":"to","start":89.450005,"end":89.61,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.042784783989191055},{"word":"yeah","start":89.69,"end":89.850006,"confidence":0.9614258,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.05527041107416153},{"word":"i'll","start":89.850006,"end":89.93,"confidence":0.8774414,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07280769944190979},{"word":"pass","start":89.93,"end":90.090004,"confidence":1.0,"punctuated_word":"pass","sentiment":"neutral","sentiment_score":0.10415160655975342},{"word":"a","start":90.090004,"end":90.170006,"confidence":0.82714844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06838911771774292},{"word":"message","start":90.170006,"end":90.490005,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.06184394285082817},{"word":"on","start":90.490005,"end":90.65,"confidence":0.9819336,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05139178782701492},{"word":"and","start":90.65,"end":90.73,"confidence":0.7163086,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04213150218129158},{"word":"get","start":90.73,"end":90.89,"confidence":0.8256836,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.032765619456768036},{"word":"him","start":90.89,"end":90.97,"confidence":0.97265625,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.014675922691822052},{"word":"to","start":90.97,"end":91.130005,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.028720661997795105},{"word":"give","start":91.130005,"end":91.29,"confidence":0.9951172,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.02168634533882141},{"word":"you","start":91.29,"end":91.450005,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.004486672580242157},{"word":"a","start":91.450005,"end":91.53001,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.024764301255345345},{"word":"call","start":91.53001,"end":92.03001,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.0141266081482172},{"word":"okay","start":93.770004,"end":94.090004,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2248043268918991},{"word":"thank","start":94.090004,"end":94.25,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.38192179799079895},{"word":"you","start":94.25,"end":94.490005,"confidence":0.99902344,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.38326185941696167},{"word":"ronald","start":94.490005,"end":94.990005,"confidence":0.99853516,"punctuated_word":"Ronald.","sentiment":"positive","sentiment_score":0.3342089354991913},{"word":"okay","start":95.130005,"end":95.630005,"confidence":0.98706055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2265855371952057},{"word":"you","start":97.05,"end":97.29,"confidence":0.9951172,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.23996494710445404},{"word":"too","start":97.29,"end":97.53001,"confidence":1.0,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.21344104409217832},{"word":"bye","start":97.53001,"end":97.69,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.16285130381584167},{"word":"bye","start":97.69,"end":98.19,"confidence":0.99853516,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.10919888317584991}],"paragraphs":{"transcript":"\nGood afternoon. Brown Brothers. Pierre speaking. Okay. Which Andrew are you after?\n\nUnited. Okay. May I ask who's calling, please? Okay. Now have you dealt with Andrew previously?\n\nOkay. Sure. Sure. Okay. What I'll do what I'll do, Ronald, can I I'm gonna get I'll pass him a message to give you a call if that's okay?\n\nYeah. What's Yeah. Look. I I don't wanna give you out too much information. So so can he reach you on this number, 0391213713?\n\nJust the best number to call you on. Yeah? Okay. I will ask him to yeah. I'll pass a message on and get him to give you a call.\n\nOkay. Thank you, Ronald. Okay. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":12.335,"end":13.955,"sentiment":"neutral","sentiment_score":0.2431873455643654},{"text":"Brown Brothers.","start":14.015,"end":14.915,"sentiment":"neutral","sentiment_score":0.133261077105999},{"text":"Pierre speaking.","start":14.975,"end":15.715,"sentiment":"neutral","sentiment_score":0.10780064389109612},{"text":"Okay.","start":22.255001,"end":22.755001,"sentiment":"neutral","sentiment_score":0.0027782851830124855},{"text":"Which Andrew are you after?","start":23.135,"end":25.154999,"sentiment":"neutral","sentiment_score":-0.013858094066381454}],"sentiment":"neutral","sentiment_score":0.07516549566450219,"num_words":12,"start":12.335,"end":25.154999},{"sentences":[{"text":"United.","start":29.73,"end":30.23,"sentiment":"neutral","sentiment_score":-0.010519427247345448},{"text":"Okay.","start":30.369999,"end":30.689999,"sentiment":"neutral","sentiment_score":-0.004629627801477909},{"text":"May I ask who's calling, please?","start":30.689999,"end":32.309998,"sentiment":"neutral","sentiment_score":-0.005942777885744969},{"text":"Okay.","start":36.85,"end":37.35,"sentiment":"neutral","sentiment_score":0.004690279718488455},{"text":"Now have you dealt with Andrew previously?","start":40.815,"end":42.675,"sentiment":"neutral","sentiment_score":0.0008721773379615375}],"sentiment":"neutral","sentiment_score":-0.002500637579942122,"num_words":16,"start":29.73,"end":42.675},{"sentences":[{"text":"Okay.","start":48.254997,"end":48.754997,"sentiment":"neutral","sentiment_score":0.05374874174594879},{"text":"Sure.","start":48.815,"end":49.055,"sentiment":"neutral","sentiment_score":0.07384448498487473},{"text":"Sure.","start":49.055,"end":49.295,"sentiment":"neutral","sentiment_score":0.07020092010498047},{"text":"Okay.","start":49.295,"end":49.795,"sentiment":"neutral","sentiment_score":0.055624596774578094},{"text":"What I'll do what I'll do, Ronald, can I I'm gonna get I'll pass him a message to give you a call if that's okay?","start":50.175,"end":60.09,"sentiment":"neutral","sentiment_score":0.03656952407211065}],"sentiment":"neutral","sentiment_score":0.040264029152177534,"num_words":29,"start":48.254997,"end":60.09},{"sentences":[{"text":"Yeah.","start":62.47,"end":62.97,"sentiment":"neutral","sentiment_score":0.024971192702651024},{"text":"What's Yeah.","start":63.27,"end":72.835,"sentiment":"neutral","sentiment_score":-0.019296514336019754},{"text":"Look.","start":72.835,"end":73.075,"sentiment":"neutral","sentiment_score":-0.08846214413642883},{"text":"I I don't wanna give you out too much information.","start":73.075,"end":76.055,"sentiment":"neutral","sentiment_score":-0.19433745741844177},{"text":"So so can he reach you on this number, 0391213713?","start":76.354996,"end":84.350006,"sentiment":"neutral","sentiment_score":-0.03725171163678169}],"sentiment":"neutral","sentiment_score":-0.10074898627741884,"num_words":24,"start":62.47,"end":84.350006},{"sentences":[{"text":"Just the best number to call you on.","start":85.05,"end":86.73,"sentiment":"neutral","sentiment_score":0.0006883316673338413},{"text":"Yeah?","start":86.73,"end":87.23,"sentiment":"neutral","sentiment_score":0.0180391576141119},{"text":"Okay.","start":87.850006,"end":88.350006,"sentiment":"neutral","sentiment_score":0.0721844732761383},{"text":"I will ask him to yeah.","start":88.57001,"end":89.850006,"sentiment":"neutral","sentiment_score":0.06029163611431917},{"text":"I'll pass a message on and get him to give you a call.","start":89.850006,"end":92.03001,"sentiment":"neutral","sentiment_score":0.0416878298498117}],"sentiment":"neutral","sentiment_score":0.03446282375732373,"num_words":29,"start":85.05,"end":92.03001},{"sentences":[{"text":"Okay.","start":93.770004,"end":94.090004,"sentiment":"neutral","sentiment_score":0.2248043268918991},{"text":"Thank you, Ronald.","start":94.090004,"end":94.990005,"sentiment":"positive","sentiment_score":0.36646419763565063},{"text":"Okay.","start":95.130005,"end":95.630005,"sentiment":"neutral","sentiment_score":0.2265855371952057},{"text":"You too.","start":97.05,"end":97.53001,"sentiment":"neutral","sentiment_score":0.2267029955983162},{"text":"Bye bye.","start":97.53001,"end":98.19,"sentiment":"neutral","sentiment_score":0.1360250934958458}],"sentiment":"neutral","sentiment_score":0.2529154039091534,"num_words":9,"start":93.770004,"end":98.19}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. Brown Brothers. Pierre speaking.\n\nChannel 0: Yeah. Good afternoon. I would like to speak with Andrew.\n\nChannel 1: Okay. Which Andrew are you\n\nChannel 0: Sorry.\n\nChannel 1: after?\n\nChannel 0: Andrew Coratella, the the the one who works in the IT department.\n\nChannel 1: United. Okay. May I ask who's calling, please?\n\nChannel 0: Ronald from Cloud Solution IT.\n\nChannel 1: Okay. Now have you dealt with Andrew previously?\n\nChannel 0: We met him way back 2025.\n\nChannel 1: Okay. Sure. Sure. Okay. What I'll do what I'll do, Ronald, can I I'm gonna get I'll pass him a message to give you a call if that's\n\nChannel 0: Mhmm.\n\nChannel 1: okay?\n\nChannel 0: Alright. Yeah.\n\nChannel 1: Yeah. What's\n\nChannel 0: And, also, if he's not available right now, I can maybe I can call him directly on his mobile or send him an email.\n\nChannel 1: Yeah. Look. I I don't wanna give you out too\n\nChannel 0: No.\n\nChannel 1: much\n\nChannel 0: I\n\nChannel 1: information.\n\nChannel 0: have I have\n\nChannel 1: So\n\nChannel 0: I I have his mobile number.\n\nChannel 1: so can he reach you on this number, 0391213713? Just the\n\nChannel 0: Yes.\n\nChannel 1: best number to call you on. Yeah?\n\nChannel 0: Yes. I can.\n\nChannel 1: Okay. I will ask him to yeah. I'll pass a message on and get him to give you a call.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Okay. Thank you, Ronald.\n\nChannel 0: Alright.\n\nChannel 1: Okay.\n\nChannel 0: Alright. Thank you. Have a good day. Bye bye.\n\nChannel 1: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":12.335,"end":13.955,"sentiment":"neutral","sentiment_score":0.2431873455643654},{"text":"Brown Brothers.","start":14.015,"end":14.915,"sentiment":"neutral","sentiment_score":0.133261077105999},{"text":"Pierre speaking.","start":14.975,"end":15.715,"sentiment":"neutral","sentiment_score":0.10780064389109612}],"sentiment":"neutral","sentiment_score":0.16141635552048683,"channel":1,"num_words":6,"start":12.335,"end":15.715},{"sentences":[{"text":"Yeah.","start":16.455,"end":16.695,"sentiment":"neutral","sentiment_score":0.13203594088554382},{"text":"Good afternoon.","start":16.695,"end":17.435,"sentiment":"neutral","sentiment_score":0.2586112469434738},{"text":"I would like to speak with Andrew.","start":17.735,"end":19.275,"sentiment":"neutral","sentiment_score":0.06603092806679862}],"sentiment":"neutral","sentiment_score":0.11114749312400818,"channel":0,"num_words":10,"start":16.455,"end":19.275},{"sentences":[{"text":"Okay.","start":22.255001,"end":22.755001,"sentiment":"neutral","sentiment_score":0.0027782851830124855},{"text":"Which Andrew are you","start":23.135,"end":24.654999,"sentiment":"neutral","sentiment_score":-0.012278909794986248}],"sentiment":"neutral","sentiment_score":-0.009267470799386501,"channel":1,"num_words":5,"start":22.255001,"end":24.654999},{"sentences":[{"text":"Sorry.","start":24.615,"end":25.115,"sentiment":"neutral","sentiment_score":-0.034611716866493225}],"sentiment":"neutral","sentiment_score":-0.034611716866493225,"channel":0,"num_words":1,"start":24.615,"end":25.115},{"sentences":[{"text":"after?","start":24.654999,"end":25.154999,"sentiment":"neutral","sentiment_score":-0.02017483115196228}],"sentiment":"neutral","sentiment_score":-0.02017483115196228,"channel":1,"num_words":1,"start":24.654999,"end":25.154999},{"sentences":[{"text":"Andrew Coratella, the the the one who works in the IT department.","start":26.215,"end":29.835,"sentiment":"neutral","sentiment_score":-0.00785670856324335}],"sentiment":"neutral","sentiment_score":-0.00785670856324335,"channel":0,"num_words":12,"start":26.215,"end":29.835},{"sentences":[{"text":"United.","start":29.73,"end":30.23,"sentiment":"neutral","sentiment_score":-0.010519427247345448},{"text":"Okay.","start":30.369999,"end":30.689999,"sentiment":"neutral","sentiment_score":-0.004629627801477909},{"text":"May I ask who's calling, please?","start":30.689999,"end":32.309998,"sentiment":"neutral","sentiment_score":-0.005942777885744969}],"sentiment":"neutral","sentiment_score":-0.006350715295411646,"channel":1,"num_words":8,"start":29.73,"end":32.309998},{"sentences":[{"text":"Ronald from Cloud Solution IT.","start":33.530003,"end":36.03,"sentiment":"neutral","sentiment_score":0.009593426901847123}],"sentiment":"neutral","sentiment_score":0.009593426901847123,"channel":0,"num_words":5,"start":33.530003,"end":36.03},{"sentences":[{"text":"Okay.","start":36.85,"end":37.35,"sentiment":"neutral","sentiment_score":0.004690279718488455},{"text":"Now have you dealt with Andrew previously?","start":40.815,"end":42.675,"sentiment":"neutral","sentiment_score":0.0008721773379615375}],"sentiment":"neutral","sentiment_score":0.0013494401355274022,"channel":1,"num_words":8,"start":36.85,"end":42.675},{"sentences":[{"text":"We met him way back 2025.","start":43.955,"end":47.895,"sentiment":"neutral","sentiment_score":0.013372050753484169}],"sentiment":"neutral","sentiment_score":0.013372050753484169,"channel":0,"num_words":6,"start":43.955,"end":47.895},{"sentences":[{"text":"Okay.","start":48.254997,"end":48.754997,"sentiment":"neutral","sentiment_score":0.05374874174594879},{"text":"Sure.","start":48.815,"end":49.055,"sentiment":"neutral","sentiment_score":0.07384448498487473},{"text":"Sure.","start":49.055,"end":49.295,"sentiment":"neutral","sentiment_score":0.07020092010498047},{"text":"Okay.","start":49.295,"end":49.795,"sentiment":"neutral","sentiment_score":0.055624596774578094},{"text":"What I'll do what I'll do, Ronald, can I I'm gonna get I'll pass him a message to give you a call if that's","start":50.175,"end":59.59,"sentiment":"neutral","sentiment_score":0.03733924097226312}],"sentiment":"neutral","sentiment_score":0.04105573310516775,"channel":1,"num_words":28,"start":48.254997,"end":59.59},{"sentences":[{"text":"Mhmm.","start":59.530003,"end":60.030003,"sentiment":"neutral","sentiment_score":-0.0008573983795940876}],"sentiment":"neutral","sentiment_score":-0.0008573983795940876,"channel":0,"num_words":1,"start":59.530003,"end":60.030003},{"sentences":[{"text":"okay?","start":59.59,"end":60.09,"sentiment":"neutral","sentiment_score":0.0180963184684515}],"sentiment":"neutral","sentiment_score":0.0180963184684515,"channel":1,"num_words":1,"start":59.59,"end":60.09},{"sentences":[{"text":"Alright.","start":61.13,"end":61.63,"sentiment":"neutral","sentiment_score":0.03512454405426979},{"text":"Yeah.","start":61.93,"end":62.43,"sentiment":"neutral","sentiment_score":0.031154969707131382}],"sentiment":"neutral","sentiment_score":0.03313975688070059,"channel":0,"num_words":2,"start":61.13,"end":62.43},{"sentences":[{"text":"Yeah.","start":62.47,"end":62.97,"sentiment":"neutral","sentiment_score":0.024971192702651024},{"text":"What's","start":63.27,"end":63.77,"sentiment":"neutral","sentiment_score":0.006636536680161953}],"sentiment":"neutral","sentiment_score":0.01580386469140649,"channel":1,"num_words":2,"start":62.47,"end":63.77},{"sentences":[{"text":"And, also, if he's not available right now, I can maybe I can call him directly on his mobile or send him an email.","start":63.370003,"end":70.35,"sentiment":"neutral","sentiment_score":-0.019698572306272883}],"sentiment":"neutral","sentiment_score":-0.019698572306272883,"channel":0,"num_words":24,"start":63.370003,"end":70.35},{"sentences":[{"text":"Yeah.","start":72.515,"end":72.835,"sentiment":"neutral","sentiment_score":-0.04522956535220146},{"text":"Look.","start":72.835,"end":73.075,"sentiment":"neutral","sentiment_score":-0.08846214413642883},{"text":"I I don't wanna give you out too","start":73.075,"end":75.315,"sentiment":"neutral","sentiment_score":-0.19047481007874012}],"sentiment":"neutral","sentiment_score":-0.16574901901185513,"channel":1,"num_words":10,"start":72.515,"end":75.315},{"sentences":[{"text":"No.","start":75.225,"end":75.465,"sentiment":"neutral","sentiment_score":-0.2473805546760559}],"sentiment":"neutral","sentiment_score":-0.2473805546760559,"channel":0,"num_words":1,"start":75.225,"end":75.465},{"sentences":[{"text":"much","start":75.315,"end":75.555,"sentiment":"neutral","sentiment_score":-0.206295445561409}],"sentiment":"neutral","sentiment_score":-0.206295445561409,"channel":1,"num_words":1,"start":75.315,"end":75.555},{"sentences":[{"text":"I","start":75.465,"end":75.705,"sentiment":"neutral","sentiment_score":-0.24011164903640747}],"sentiment":"neutral","sentiment_score":-0.24011164903640747,"channel":0,"num_words":1,"start":75.465,"end":75.705},{"sentences":[{"text":"information.","start":75.555,"end":76.055,"sentiment":"neutral","sentiment_score":-0.21328064799308777}],"sentiment":"neutral","sentiment_score":-0.21328064799308777,"channel":1,"num_words":1,"start":75.555,"end":76.055},{"sentences":[{"text":"have I have","start":75.705,"end":76.665,"sentiment":"neutral","sentiment_score":-0.10240769137938817}],"sentiment":"neutral","sentiment_score":-0.10240769137938817,"channel":0,"num_words":3,"start":75.705,"end":76.665},{"sentences":[{"text":"So","start":76.354996,"end":76.854996,"sentiment":"neutral","sentiment_score":-0.08655004948377609}],"sentiment":"neutral","sentiment_score":-0.08655004948377609,"channel":1,"num_words":1,"start":76.354996,"end":76.854996},{"sentences":[{"text":"I I have his mobile number.","start":76.665,"end":78.285,"sentiment":"neutral","sentiment_score":-0.048709663872917495}],"sentiment":"neutral","sentiment_score":-0.048709663872917495,"channel":0,"num_words":6,"start":76.665,"end":78.285},{"sentences":[{"text":"so can he reach you on this number, 0391213713?","start":78.675,"end":84.350006,"sentiment":"neutral","sentiment_score":-0.031774118542671204},{"text":"Just the","start":85.05,"end":85.37,"sentiment":"neutral","sentiment_score":-0.001729610376060009}],"sentiment":"neutral","sentiment_score":-0.02631148069419644,"channel":1,"num_words":11,"start":78.675,"end":85.37},{"sentences":[{"text":"Yes.","start":85.305,"end":85.805,"sentiment":"neutral","sentiment_score":0.008903618901968002}],"sentiment":"neutral","sentiment_score":0.008903618901968002,"channel":0,"num_words":1,"start":85.305,"end":85.805},{"sentences":[{"text":"best number to call you on.","start":85.37,"end":86.73,"sentiment":"neutral","sentiment_score":0.0014943123484651248},{"text":"Yeah?","start":86.73,"end":87.23,"sentiment":"neutral","sentiment_score":0.0180391576141119}],"sentiment":"neutral","sentiment_score":0.00385786167212895,"channel":1,"num_words":7,"start":85.37,"end":87.23},{"sentences":[{"text":"Yes.","start":86.77,"end":86.93,"sentiment":"neutral","sentiment_score":0.05613908171653747},{"text":"I can.","start":86.93,"end":87.59,"sentiment":"neutral","sentiment_score":0.0701516605913639}],"sentiment":"neutral","sentiment_score":0.06548080096642177,"channel":0,"num_words":3,"start":86.77,"end":87.59},{"sentences":[{"text":"Okay.","start":87.850006,"end":88.350006,"sentiment":"neutral","sentiment_score":0.0721844732761383},{"text":"I will ask him to yeah.","start":88.57001,"end":89.850006,"sentiment":"neutral","sentiment_score":0.06029163611431917},{"text":"I'll pass a message on and get him to give you a call.","start":89.850006,"end":92.03001,"sentiment":"neutral","sentiment_score":0.0416878298498117}],"sentiment":"neutral","sentiment_score":0.04879380390048027,"channel":1,"num_words":20,"start":87.850006,"end":92.03001},{"sentences":[{"text":"Alright.","start":92.13,"end":92.63,"sentiment":"neutral","sentiment_score":0.1652722805738449},{"text":"Thank you.","start":92.69,"end":93.43,"sentiment":"neutral","sentiment_score":0.30443592369556427}],"sentiment":"neutral","sentiment_score":0.25804804265499115,"channel":0,"num_words":3,"start":92.13,"end":93.43},{"sentences":[{"text":"Okay.","start":93.770004,"end":94.090004,"sentiment":"neutral","sentiment_score":0.2248043268918991},{"text":"Thank you, Ronald.","start":94.090004,"end":94.990005,"sentiment":"positive","sentiment_score":0.36646419763565063}],"sentiment":"neutral","sentiment_score":0.33104922994971275,"channel":1,"num_words":4,"start":93.770004,"end":94.990005},{"sentences":[{"text":"Alright.","start":95.01,"end":95.33,"sentiment":"neutral","sentiment_score":0.25199151039123535}],"sentiment":"neutral","sentiment_score":0.25199151039123535,"channel":0,"num_words":1,"start":95.01,"end":95.33},{"sentences":[{"text":"Okay.","start":95.130005,"end":95.630005,"sentiment":"neutral","sentiment_score":0.2265855371952057}],"sentiment":"neutral","sentiment_score":0.2265855371952057,"channel":1,"num_words":1,"start":95.130005,"end":95.630005},{"sentences":[{"text":"Alright.","start":95.33,"end":95.65,"sentiment":"neutral","sentiment_score":0.3256569504737854},{"text":"Thank you.","start":95.65,"end":96.05,"sentiment":"positive","sentiment_score":0.5241288244724274},{"text":"Have a good day.","start":96.05,"end":96.69,"sentiment":"positive","sentiment_score":0.5557883381843567},{"text":"Bye bye.","start":96.69,"end":97.43,"sentiment":"neutral","sentiment_score":0.26905764639377594}],"sentiment":"positive","sentiment_score":0.45946480499373543,"channel":0,"num_words":9,"start":95.33,"end":97.43},{"sentences":[{"text":"You too.","start":97.05,"end":97.53001,"sentiment":"neutral","sentiment_score":0.2267029955983162},{"text":"Bye bye.","start":97.53001,"end":98.19,"sentiment":"neutral","sentiment_score":0.1360250934958458}],"sentiment":"neutral","sentiment_score":0.181364044547081,"channel":1,"num_words":4,"start":97.05,"end":98.19}]},"summary":{"result":"success","short":"A customer named Pierre calls Brown Brothers and asks to speak with Andrew, but is unsure of his last name. He asks to pass on a message to Andrew and offers to call him directly on his mobile number. The agent takes down the customer's number and promises to pass on the message and Andrew will call him."},"intents":{"segments":[{"text":"I would like to speak with Andrew. Okay.","start_word":9,"end_word":16,"intents":[{"intent":"Contact andrew","confidence_score":0.10212991}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Brown Brothers. Pierre speaking. Yeah. Good afternoon. I would like to speak with Andrew. Okay. Which Andrew are you Sorry. after? Andrew Coratella, the the the one who works in the IT department. United. Okay. May I ask who's calling, please? Ronald from Cloud Solution IT. Okay. Now have you dealt with Andrew previously? We met him way back 2025. Okay. Sure. Sure. Okay. What I'll do what I'll do, Ronald, can I I'm gonna get I'll pass him a message to give you a call if that's Mhmm. okay? Alright. Yeah. Yeah. What's And, also, if he's not available right now, I can maybe I can call him directly on his mobile or send him an email. Yeah. Look. I I don't wanna give you out too No. much I information. have I have So I I have his mobile number. so can he reach you on this number, 0391213713? Just the Yes. best number to call you on. Yeah? Yes. I can. Okay. I will ask him to yeah. I'll pass a message on and get him to give you a call. Alright. Thank you. Okay.","start_word":0,"end_word":189,"sentiment":"neutral","sentiment_score":0.010306404903531076},{"text":"Thank you, Ronald.","start_word":190,"end_word":192,"sentiment":"positive","sentiment_score":0.36337268352508545},{"text":"Alright. Okay. Alright.","start_word":193,"end_word":195,"sentiment":"neutral","sentiment_score":0.2732645273208618},{"text":"Thank you. Have a good day.","start_word":196,"end_word":201,"sentiment":"positive","sentiment_score":0.5424792170524597},{"text":"Bye bye. You too. Bye bye.","start_word":202,"end_word":207,"sentiment":"neutral","sentiment_score":0.21262289583683017}],"average":{"sentiment":"neutral","sentiment_score":0.04580535228897191}}}}