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care.","start":51.025,"end":51.845,"sentiment":"positive","sentiment_score":0.4404882788658142}],"sentiment":"positive","sentiment_score":0.5080249756574631,"channel":0,"num_words":4,"start":50.385,"end":51.845},{"sentences":[{"text":"Okay.","start":51.355,"end":51.755,"sentiment":"neutral","sentiment_score":0.19651612639427185},{"text":"No worries.","start":51.755,"end":52.155,"sentiment":"neutral","sentiment_score":0.2357424646615982},{"text":"Thanks for","start":52.155,"end":52.475002,"sentiment":"positive","sentiment_score":0.37320414185523987}],"sentiment":"neutral","sentiment_score":0.2828818678855896,"channel":1,"num_words":5,"start":51.355,"end":52.475002},{"sentences":[{"text":"Bye","start":52.465,"end":52.705,"sentiment":"positive","sentiment_score":0.3368781507015228}],"sentiment":"positive","sentiment_score":0.3368781507015228,"channel":0,"num_words":1,"start":52.465,"end":52.705},{"sentences":[{"text":"the call.","start":52.475002,"end":52.955,"sentiment":"positive","sentiment_score":0.3801935613155365}],"sentiment":"positive","sentiment_score":0.3801935613155365,"channel":1,"num_words":2,"start":52.475002,"end":52.955},{"sentences":[{"text":"bye.","start":52.705,"end":53.205,"sentiment":"neutral","sentiment_score":0.18402330577373505}],"sentiment":"neutral","sentiment_score":0.18402330577373505,"channel":0,"num_words":1,"start":52.705,"end":53.205},{"sentences":[{"text":"Okay.","start":52.955,"end":53.455,"sentiment":"neutral","sentiment_score":0.1256827563047409},{"text":"Bye.","start":53.515,"end":54.015,"sentiment":"neutral","sentiment_score":0.08502914011478424}],"sentiment":"neutral","sentiment_score":0.10535594820976257,"channel":1,"num_words":2,"start":52.955,"end":54.015}]},"summary":{"result":"success","short":"An agent from Techton One called a customer named james at tourmaline.com to confirm if he had completed an IT review and asked for his ID support. The agent also confirmed that the review had already been completed and thanked the customer for his call."},"intents":{"segments":[{"text":"This is Abby. I'm calling on behalf of Daniel from Techton one. Daniel asked me to reach out to you, but I wanted to make sure I got the right person.","start_word":12,"end_word":42,"intents":[{"intent":"Verify contact person","confidence_score":0.020392362}]},{"text":"I'm calling from Techno One, sir, on behalf of Daniel. Basically, I have a note here that says you're coming up for an IT review towards the middle of this year. Is that correct?","start_word":60,"end_word":93,"intents":[{"intent":"Ask for clarification","confidence_score":0.00065607467},{"intent":"Confirm it review completion","confidence_score":0.008425237}]},{"text":"No worries. Thanks for Bye the call. bye. Okay.","start_word":135,"end_word":143,"intents":[{"intent":"End call","confidence_score":0.47155583}]}]},"sentiments":{"segments":[{"text":"Speaking. Hello? Hi. It's James. Hi. It's James. Hi. Good morning, sir. This is Abby. I'm calling on behalf of Daniel from Techton one. Daniel asked me to reach out to you, but I wanted to make sure I got the right person. Is this james.central@hotmail.com? Tourmaline LLC? I am I am Tomalin. But where are you calling from? Sorry. I'm calling from Techno One, sir, on behalf of Daniel. Basically, I have a note here that says you're coming up for an IT review towards the middle of this year. Is that correct? That's already been done. Sorry. We've already done that. Yep. That Done. was All set. forced. Yeah. That's all set.","start_word":0,"end_word":113,"sentiment":"neutral","sentiment_score":0.017647072672843933},{"text":"Thank you. All good.","start_word":114,"end_word":117,"sentiment":"positive","sentiment_score":0.4647566676139831},{"text":"Okay. With your ID support. Yep. That's all done.","start_word":118,"end_word":126,"sentiment":"neutral","sentiment_score":0.22873398661613464},{"text":"Alright. Thank you. Thank you. Take care.","start_word":127,"end_word":133,"sentiment":"positive","sentiment_score":0.4830292463302612},{"text":"Okay. No worries.","start_word":134,"end_word":136,"sentiment":"neutral","sentiment_score":0.2259633094072342},{"text":"Thanks for Bye the call.","start_word":137,"end_word":141,"sentiment":"positive","sentiment_score":0.3644615113735199},{"text":"bye. Okay. Bye.","start_word":142,"end_word":144,"sentiment":"neutral","sentiment_score":0.14298586547374725}],"average":{"sentiment":"neutral","sentiment_score":0.0845210443393818}}}}