{"metadata":{"transaction_key":"deprecated","request_id":"019e8166-c253-7140-869a-31c0609d1272","sha256":"44bb4b5fcab618554c2bafb944830cb8549c24a9c2e0ac93786b04ca20d4f9cb","created":"2026-06-01T04:17:38.010Z","duration":484.91995,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1074,"output_tokens":79},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1216,"output_tokens":1219},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1216,"output_tokens":20}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Marie from Airtel tech support. How can I assist you today? Yeah. I can assist you with that. Yeah. May I know sorry to interrupt. May I know what network is it so that I can also check it on my end? Because we have right now three networks available sorry. Four. Supa Networks, Lanham Networks, Opticom, and NBN. Okay. I see. Mhmm. Can I have the address first first to check the availability? Unit 321. Mhmm. Okay. It's 231 39 Owen Crescent. Mhmm. Mhmm. A C T 2601 oh, yes. 02. Sorry. 2602. Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Hang on. Hello? Yes. Thank you for waiting. So after checking the address, the address is under Lindholm Network, not NBN. Mhmm. Yeah. Yeah. Actually, you can also click you can also see the that network through our website under Supa Networks. Yeah. So so there's a home, next to it is NBN, then Nexus Networks. Can you see those? Yeah. So just click networks, then you'll see there the second one, Lendhub Networks. Mhmm. Yeah. Mhmm. Mhmm. Okay. I see. I thought you're under NBN Network. Yeah. Linham Networks is the network under that address. It's not under NBN. That is the plan only, the speed, which is 25 MBPS for the Linham basic. Actually mhmm. It's not NBN. Mhmm. Yeah. Yeah. So if you choose twenty four month contract, if ever and if you'll if you'll be canceling within the contract term, there's a cancellation fee of $120 plus the GST plus your outstanding balance that time. Mhmm. Yeah. We can we need to check first the new address if Ertel can service to that new address. And if that's available, we can, yeah, we can bring the contract there to the new address instead of canceling it. Mhmm. Yeah. You mean the router? Mhmm. Yeah. For the router, we need to be we need it to be compatible with Uptics fiber upgrade connection, and it should have a triple PoE authentication. Because if ever you'll be using your own router, we'll just, going to send you an email instruction, send you the, PPPoE credentials, username, and password for you to enter at the router's interface to establish the connection. Mhmm. Yeah. Mhmm. And mhmm. Yeah. And, also, one more thing. Upon checking the address, it has a NCF payable, which is a new connection fee. I think that's a new building or address. Yeah. Yeah. Okay. Just yeah. For you to be aware. Okay. You're welcome. Bye.","confidence":0.9946289,"words":[{"word":"hello","start":1.68,"end":2.08,"confidence":0.99316406,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.2565218210220337},{"word":"good","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5391902327537537},{"word":"afternoon","start":2.32,"end":2.82,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.5062304735183716},{"word":"this","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.4388730227947235},{"word":"is","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4642745554447174},{"word":"marie","start":3.36,"end":3.84,"confidence":0.30322266,"punctuated_word":"Marie","sentiment":"positive","sentiment_score":0.5458257794380188},{"word":"from","start":3.84,"end":4.3199997,"confidence":0.99609375,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.614156186580658},{"word":"airtel","start":4.3199997,"end":4.7999997,"confidence":0.93440753,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.44191044569015503},{"word":"tech","start":4.7999997,"end":5.04,"confidence":0.9428711,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.389035165309906},{"word":"support","start":5.04,"end":5.54,"confidence":1.0,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.4238979816436768},{"word":"how","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4374611377716065},{"word":"can","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.5049005746841431},{"word":"i","start":6.56,"end":6.72,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5071427226066589},{"word":"assist","start":6.72,"end":7.04,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.4476514756679535},{"word":"you","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.45077547430992126},{"word":"today","start":7.2,"end":7.7,"confidence":0.9995117,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.3889211416244507},{"word":"yeah","start":21.105,"end":21.605,"confidence":0.89160156,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.3495115041732788},{"word":"i","start":22.064999,"end":22.224998,"confidence":0.80126953,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4117461442947388},{"word":"can","start":22.224998,"end":22.384998,"confidence":0.9980469,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.3632982075214386},{"word":"assist","start":22.384998,"end":22.785,"confidence":0.99902344,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.3457376956939697},{"word":"you","start":22.785,"end":22.945,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.41828784346580505},{"word":"with","start":22.945,"end":23.185,"confidence":0.99902344,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.42642176151275635},{"word":"that","start":23.185,"end":23.685,"confidence":0.9946289,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.3917864263057709},{"word":"yeah","start":64.619995,"end":65.119995,"confidence":0.7800293,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.029382260516285896},{"word":"may","start":65.18,"end":65.34,"confidence":0.41479492,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.03928471729159355},{"word":"i","start":65.34,"end":65.42,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06617629528045654},{"word":"know","start":65.42,"end":65.92,"confidence":0.99609375,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.06621093302965164},{"word":"sorry","start":66.3,"end":66.619995,"confidence":0.98095703,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.11564357578754424},{"word":"to","start":66.619995,"end":66.78,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14975708723068237},{"word":"interrupt","start":66.78,"end":67.28,"confidence":0.92944336,"punctuated_word":"interrupt.","sentiment":"neutral","sentiment_score":-0.1406284123659134},{"word":"may","start":67.5,"end":67.659996,"confidence":0.96777344,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.05327131599187851},{"word":"i","start":67.659996,"end":67.74,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04999914765357971},{"word":"know","start":67.74,"end":67.9,"confidence":0.99316406,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.04602959007024765},{"word":"what","start":67.9,"end":68.14,"confidence":0.99121094,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05093517154455185},{"word":"network","start":68.14,"end":68.619995,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.07918323576450348},{"word":"is","start":68.619995,"end":68.86,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03316992521286011},{"word":"it","start":68.86,"end":69.135,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.023592468351125717},{"word":"so","start":70.095,"end":70.335,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.026426739990711212},{"word":"that","start":70.335,"end":70.575005,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.006589498370885849},{"word":"i","start":70.575005,"end":70.815,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02397855743765831},{"word":"can","start":70.815,"end":71.215004,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.012767285108566284},{"word":"also","start":71.215004,"end":71.615005,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.019652750343084335},{"word":"check","start":71.615005,"end":71.855,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.012446347624063492},{"word":"it","start":71.855,"end":72.355,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03535616025328636},{"word":"on","start":72.815,"end":72.975,"confidence":0.9716797,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03993852436542511},{"word":"my","start":72.975,"end":73.215004,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.03851541876792908},{"word":"end","start":73.215004,"end":73.715004,"confidence":0.9875488,"punctuated_word":"end?","sentiment":"neutral","sentiment_score":-0.05124177783727646},{"word":"because","start":80.495,"end":80.995,"confidence":0.83203125,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.060207709670066833},{"word":"we","start":81.135,"end":81.295,"confidence":0.984375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04304789751768112},{"word":"have","start":81.295,"end":81.795,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03199224919080734},{"word":"right","start":82.175,"end":82.415,"confidence":0.6298828,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.037970732897520065},{"word":"now","start":82.415,"end":82.735,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.056044697761535645},{"word":"three","start":82.735,"end":83.055,"confidence":0.9560547,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.04098832234740257},{"word":"networks","start":83.055,"end":83.535,"confidence":1.0,"punctuated_word":"networks","sentiment":"neutral","sentiment_score":-0.059967607259750366},{"word":"available","start":83.535,"end":84.015,"confidence":0.99902344,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.04739004373550415},{"word":"sorry","start":84.255005,"end":84.575005,"confidence":0.6855469,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.05090627819299698},{"word":"four","start":84.575005,"end":85.02,"confidence":0.7561035,"punctuated_word":"Four.","sentiment":"neutral","sentiment_score":0.0040417080745100975},{"word":"supa","start":85.899994,"end":86.299995,"confidence":0.8354492,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.01370860170572996},{"word":"networks","start":86.299995,"end":86.799995,"confidence":0.81640625,"punctuated_word":"Networks,","sentiment":"neutral","sentiment_score":0.02191820554435253},{"word":"lanham","start":87.02,"end":87.5,"confidence":0.62158203,"punctuated_word":"Lanham","sentiment":"neutral","sentiment_score":0.018029652535915375},{"word":"networks","start":87.5,"end":88.0,"confidence":0.99316406,"punctuated_word":"Networks,","sentiment":"neutral","sentiment_score":0.022606462240219116},{"word":"opticom","start":89.17999,"end":89.67999,"confidence":0.8868408,"punctuated_word":"Opticom,","sentiment":"neutral","sentiment_score":0.02843429148197174},{"word":"and","start":89.899994,"end":90.21999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0036329999566078186},{"word":"nbn","start":90.21999,"end":90.71999,"confidence":0.98950195,"punctuated_word":"NBN.","sentiment":"neutral","sentiment_score":0.003722354769706726},{"word":"okay","start":94.86,"end":95.17999,"confidence":0.88842773,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0028880713507533073},{"word":"i","start":95.17999,"end":95.34,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0029605645686388016},{"word":"see","start":95.34,"end":95.84,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.0014663636684417725},{"word":"mhmm","start":96.7,"end":97.2,"confidence":0.9921875,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.001058701891452074},{"word":"can","start":98.755,"end":98.995,"confidence":0.9428711,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.005735579878091812},{"word":"i","start":98.995,"end":99.155,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0007456429302692413},{"word":"have","start":99.155,"end":99.475,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0038259178400039673},{"word":"the","start":99.475,"end":99.875,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0008690431714057922},{"word":"address","start":99.875,"end":100.375,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.003906354308128357},{"word":"first","start":100.435,"end":100.835,"confidence":0.99121094,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.004227343946695328},{"word":"first","start":100.835,"end":101.075,"confidence":0.7475586,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.005102213472127914},{"word":"to","start":101.075,"end":101.315,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.002742908895015717},{"word":"check","start":101.315,"end":101.555,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.008697450160980225},{"word":"the","start":101.555,"end":101.715,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0037844739854335785},{"word":"availability","start":101.715,"end":102.215,"confidence":0.9980469,"punctuated_word":"availability?","sentiment":"neutral","sentiment_score":-0.006483539938926697},{"word":"unit","start":107.875,"end":108.354996,"confidence":0.9873047,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":-0.0024641193449497223},{"word":"321","start":108.354996,"end":109.315,"confidence":0.98128253,"punctuated_word":"321.","sentiment":"neutral","sentiment_score":0.0041472031734883785},{"word":"mhmm","start":109.315,"end":109.815,"confidence":0.994751,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.005360215902328491},{"word":"okay","start":113.37,"end":113.69,"confidence":0.85595703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.005614507012069225},{"word":"it's","start":113.69,"end":113.85,"confidence":0.7507324,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.006242863833904266},{"word":"231","start":113.85,"end":114.909996,"confidence":0.984375,"punctuated_word":"231","sentiment":"neutral","sentiment_score":0.009644423611462116},{"word":"39","start":122.409996,"end":123.15,"confidence":0.8886719,"punctuated_word":"39","sentiment":"neutral","sentiment_score":0.004598029889166355},{"word":"owen","start":126.49,"end":126.81,"confidence":0.6972656,"punctuated_word":"Owen","sentiment":"neutral","sentiment_score":0.0014569293707609177},{"word":"crescent","start":126.81,"end":127.31,"confidence":0.9851074,"punctuated_word":"Crescent.","sentiment":"neutral","sentiment_score":0.002660796046257019},{"word":"mhmm","start":127.369995,"end":127.869995,"confidence":0.9929199,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0010528946295380592},{"word":"mhmm","start":131.595,"end":132.095,"confidence":0.98657227,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0019829063676297665},{"word":"a","start":132.795,"end":133.035,"confidence":0.3227539,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.0005330611020326614},{"word":"c","start":133.035,"end":133.195,"confidence":0.9741211,"punctuated_word":"C","sentiment":"neutral","sentiment_score":-0.001498478464782238},{"word":"t","start":133.195,"end":133.435,"confidence":0.82910156,"punctuated_word":"T","sentiment":"neutral","sentiment_score":-0.0022460296750068665},{"word":"2601","start":133.435,"end":134.475,"confidence":0.99243164,"punctuated_word":"2601","sentiment":"neutral","sentiment_score":-0.0010454263538122175},{"word":"oh","start":134.715,"end":134.795,"confidence":0.7010498,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.0036690416745841503},{"word":"yes","start":134.795,"end":135.115,"confidence":0.7524414,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.001601962372660637},{"word":"02","start":135.115,"end":135.595,"confidence":0.9622803,"punctuated_word":"02.","sentiment":"neutral","sentiment_score":-0.0075017837807536125},{"word":"sorry","start":135.595,"end":135.995,"confidence":0.98339844,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.0245014950633049},{"word":"2602","start":135.995,"end":137.215,"confidence":0.9916992,"punctuated_word":"2602.","sentiment":"neutral","sentiment_score":-0.008451241999864578},{"word":"okay","start":139.755,"end":140.19,"confidence":0.9025879,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.009492062032222748},{"word":"is","start":140.59,"end":140.75,"confidence":0.9760742,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.008382385596632957},{"word":"it","start":140.75,"end":140.91,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.030696839094161987},{"word":"okay","start":140.91,"end":141.23,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.030428092926740646},{"word":"if","start":141.23,"end":141.47,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.014002833515405657},{"word":"i","start":141.47,"end":141.63,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00012842565774917605},{"word":"put","start":141.63,"end":141.87,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.014435015618801115},{"word":"you","start":141.87,"end":142.03,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.007609866559505463},{"word":"on","start":142.03,"end":142.11,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.01606260985136032},{"word":"hold","start":142.11,"end":142.43001,"confidence":0.99902344,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":0.0004226900637149811},{"word":"let","start":142.43001,"end":142.59,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.007599271833896637},{"word":"me","start":142.59,"end":142.75,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01289035752415657},{"word":"just","start":142.75,"end":142.99,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0006397515535354614},{"word":"check","start":142.99,"end":143.39,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.02252928912639618},{"word":"the","start":143.39,"end":143.55,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0005413591861724854},{"word":"address","start":143.55,"end":144.05,"confidence":0.9970703,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.0092117078602314},{"word":"okay","start":145.95,"end":146.35,"confidence":0.95996094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.031135469675064087},{"word":"hang","start":146.35,"end":146.51001,"confidence":0.97998047,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.01306416466832161},{"word":"on","start":146.51001,"end":147.01001,"confidence":0.9433594,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.024496769532561306},{"word":"hello","start":201.33,"end":201.83,"confidence":0.7392578,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.028865108266472816},{"word":"yes","start":204.13,"end":204.63,"confidence":0.98779297,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12541227042675018},{"word":"thank","start":204.93,"end":205.17,"confidence":0.61328125,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.24670979380607605},{"word":"you","start":205.17,"end":205.33,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22518669068813324},{"word":"for","start":205.33,"end":205.56999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2340272068977356},{"word":"waiting","start":205.56999,"end":206.06999,"confidence":1.0,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":0.2546534538269043},{"word":"so","start":207.235,"end":207.47499,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.13159626722335815},{"word":"after","start":207.47499,"end":207.97499,"confidence":0.94921875,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.0785192996263504},{"word":"checking","start":208.03499,"end":208.435,"confidence":0.99902344,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.09492619335651398},{"word":"the","start":208.435,"end":208.675,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06420361995697021},{"word":"address","start":208.675,"end":209.175,"confidence":0.9794922,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.04582788050174713},{"word":"the","start":209.315,"end":209.47499,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04681812226772308},{"word":"address","start":209.47499,"end":209.875,"confidence":0.99609375,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.03443525359034538},{"word":"is","start":209.875,"end":210.19499,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06349840760231018},{"word":"under","start":210.19499,"end":210.69499,"confidence":0.99902344,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.104865700006485},{"word":"lindholm","start":210.995,"end":211.39499,"confidence":0.6958008,"punctuated_word":"Lindholm","sentiment":"neutral","sentiment_score":0.09288302063941956},{"word":"network","start":211.39499,"end":211.89499,"confidence":0.7624512,"punctuated_word":"Network,","sentiment":"neutral","sentiment_score":0.050890177488327026},{"word":"not","start":212.435,"end":212.75499,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.04030939191579819},{"word":"nbn","start":212.75499,"end":213.25499,"confidence":0.9614258,"punctuated_word":"NBN.","sentiment":"neutral","sentiment_score":0.05076318234205246},{"word":"mhmm","start":217.39499,"end":217.89499,"confidence":0.9995117,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.008315018378198147},{"word":"yeah","start":219.37001,"end":219.87001,"confidence":0.9033203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12779033184051514},{"word":"yeah","start":220.25,"end":220.75,"confidence":0.84716797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13480740785598755},{"word":"actually","start":220.97,"end":221.37001,"confidence":0.9577637,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.1402445137500763},{"word":"you","start":221.37001,"end":221.61,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1794891655445099},{"word":"can","start":221.61,"end":221.85,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1961640268564224},{"word":"also","start":221.85,"end":222.35,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.14013461768627167},{"word":"click","start":223.05,"end":223.55,"confidence":0.9506836,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.1591344028711319},{"word":"you","start":224.01001,"end":224.17001,"confidence":0.9838867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1721396446228027},{"word":"can","start":224.17001,"end":224.49,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2057112157344818},{"word":"also","start":224.49,"end":224.89,"confidence":0.9902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.17680342495441437},{"word":"see","start":224.89,"end":225.21,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.18041092157363892},{"word":"the","start":225.21,"end":225.45001,"confidence":0.83251953,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17643967270851135},{"word":"that","start":225.53,"end":225.93001,"confidence":0.8833008,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1827362924814224},{"word":"network","start":225.93001,"end":226.43001,"confidence":0.99121094,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.1896008402109146},{"word":"through","start":227.37001,"end":227.61,"confidence":0.9970703,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.1712346076965332},{"word":"our","start":227.61,"end":227.85,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.19887599349021912},{"word":"website","start":227.85,"end":228.35,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.15383410453796387},{"word":"under","start":228.73001,"end":229.23001,"confidence":0.96435547,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.1480829268693924},{"word":"supa","start":229.77,"end":230.09001,"confidence":0.83569336,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.16383354365825653},{"word":"networks","start":230.09001,"end":230.59001,"confidence":0.8984375,"punctuated_word":"Networks.","sentiment":"neutral","sentiment_score":0.14646446704864502},{"word":"yeah","start":239.035,"end":239.275,"confidence":0.9313965,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05233622342348099},{"word":"so","start":239.275,"end":239.775,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0363570861518383},{"word":"so","start":240.235,"end":240.555,"confidence":0.9116211,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.04668686538934707},{"word":"there's","start":240.555,"end":241.055,"confidence":0.8852539,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.07104931026697159},{"word":"a","start":241.19499,"end":241.435,"confidence":0.81396484,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07894431054592133},{"word":"home","start":241.435,"end":241.935,"confidence":0.7675781,"punctuated_word":"home,","sentiment":"neutral","sentiment_score":0.05200882256031037},{"word":"next","start":242.155,"end":242.47499,"confidence":0.9970703,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.06905058026313782},{"word":"to","start":242.47499,"end":242.635,"confidence":0.94384766,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08699336647987366},{"word":"it","start":242.635,"end":242.795,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0701577290892601},{"word":"is","start":242.795,"end":243.11499,"confidence":0.984375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0691274106502533},{"word":"nbn","start":243.11499,"end":243.61499,"confidence":0.9494629,"punctuated_word":"NBN,","sentiment":"neutral","sentiment_score":0.054358743131160736},{"word":"then","start":243.675,"end":243.915,"confidence":0.92822266,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.06413020938634872},{"word":"nexus","start":243.915,"end":244.395,"confidence":0.49804688,"punctuated_word":"Nexus","sentiment":"neutral","sentiment_score":0.06283682584762573},{"word":"networks","start":244.395,"end":244.895,"confidence":0.9658203,"punctuated_word":"Networks.","sentiment":"neutral","sentiment_score":0.07201874256134033},{"word":"can","start":245.12,"end":245.2,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.06157561391592026},{"word":"you","start":245.2,"end":245.51999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06262937188148499},{"word":"see","start":245.51999,"end":246.01999,"confidence":0.9980469,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.07935823500156403},{"word":"those","start":249.43999,"end":249.93999,"confidence":0.9995117,"punctuated_word":"those?","sentiment":"neutral","sentiment_score":0.06868628412485123},{"word":"yeah","start":251.28,"end":251.59999,"confidence":0.90771484,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08019053936004639},{"word":"so","start":251.59999,"end":251.92,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06930147111415863},{"word":"just","start":251.92,"end":252.42,"confidence":0.9770508,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06536819040775299},{"word":"click","start":252.48,"end":252.87999,"confidence":0.97314453,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.07910030335187912},{"word":"networks","start":252.87999,"end":253.37999,"confidence":0.8874512,"punctuated_word":"networks,","sentiment":"neutral","sentiment_score":0.08542956411838531},{"word":"then","start":253.43999,"end":253.68,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.08520472794771194},{"word":"you'll","start":253.68,"end":254.0,"confidence":0.9970703,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.0932200700044632},{"word":"see","start":254.0,"end":254.23999,"confidence":0.9980469,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.09247541427612305},{"word":"there","start":254.23999,"end":254.73999,"confidence":0.9863281,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.08698510378599167},{"word":"the","start":255.2,"end":255.43999,"confidence":0.8886719,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1024286150932312},{"word":"second","start":255.43999,"end":255.76,"confidence":0.99316406,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.09873241186141968},{"word":"one","start":255.76,"end":256.08,"confidence":0.9663086,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.08714212477207184},{"word":"lendhub","start":256.08,"end":256.56,"confidence":0.6368001,"punctuated_word":"Lendhub","sentiment":"neutral","sentiment_score":0.1255059838294983},{"word":"networks","start":256.56,"end":257.055,"confidence":0.90356445,"punctuated_word":"Networks.","sentiment":"neutral","sentiment_score":0.1099197193980217},{"word":"mhmm","start":262.975,"end":263.055,"confidence":0.98254395,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.043952636420726776},{"word":"yeah","start":263.055,"end":263.555,"confidence":0.8847656,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.047182030975818634},{"word":"mhmm","start":263.695,"end":264.195,"confidence":0.99316406,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01580158621072769},{"word":"mhmm","start":264.655,"end":265.155,"confidence":0.963501,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.010910091921687126},{"word":"okay","start":267.455,"end":267.85498,"confidence":0.98706055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.009051254019141195},{"word":"i","start":267.85498,"end":267.935,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.006663927808403969},{"word":"see","start":267.935,"end":268.435,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.003177318722009659},{"word":"i","start":268.655,"end":268.815,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04617241397500038},{"word":"thought","start":268.815,"end":269.055,"confidence":0.99902344,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.03486306220293045},{"word":"you're","start":269.055,"end":269.375,"confidence":0.71984863,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.034290898591279984},{"word":"under","start":269.375,"end":269.875,"confidence":0.95703125,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.01767861470580101},{"word":"nbn","start":270.01498,"end":270.51498,"confidence":0.39941406,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":-0.04690798744559288},{"word":"network","start":272.72,"end":273.22,"confidence":0.8046875,"punctuated_word":"Network.","sentiment":"neutral","sentiment_score":-0.21411554515361783},{"word":"yeah","start":281.04,"end":281.54,"confidence":0.5720215,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.011782897636294363},{"word":"linham","start":281.84003,"end":282.34003,"confidence":0.6402588,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":-0.007922857999801636},{"word":"networks","start":282.40002,"end":282.90002,"confidence":0.9135742,"punctuated_word":"Networks","sentiment":"neutral","sentiment_score":-0.022358182817697525},{"word":"is","start":283.6,"end":283.92,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03403300419449806},{"word":"the","start":283.92,"end":284.42,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015086207538843157},{"word":"network","start":284.96002,"end":285.36002,"confidence":0.6401367,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.005263913422822952},{"word":"under","start":285.36002,"end":285.76,"confidence":1.0,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.0045368485152721405},{"word":"that","start":285.76,"end":286.08002,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0212220661342144},{"word":"address","start":286.08002,"end":286.58002,"confidence":0.9980469,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.029294166713953015},{"word":"it's","start":287.375,"end":287.535,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.09760501235723495},{"word":"not","start":287.535,"end":287.935,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06538182497024536},{"word":"under","start":287.935,"end":288.335,"confidence":0.9863281,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.014735236763954164},{"word":"nbn","start":288.335,"end":288.835,"confidence":0.9055176,"punctuated_word":"NBN.","sentiment":"neutral","sentiment_score":-0.028095435351133347},{"word":"that","start":293.055,"end":293.215,"confidence":0.6069336,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.008907921612262726},{"word":"is","start":293.215,"end":293.455,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.019274283200502396},{"word":"the","start":293.455,"end":293.775,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00198320671916008},{"word":"plan","start":293.775,"end":294.175,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.04271123558282852},{"word":"only","start":294.175,"end":294.675,"confidence":0.74975586,"punctuated_word":"only,","sentiment":"neutral","sentiment_score":-0.011482272297143936},{"word":"the","start":294.815,"end":295.055,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.057986337691545486},{"word":"speed","start":295.055,"end":295.455,"confidence":0.8605957,"punctuated_word":"speed,","sentiment":"neutral","sentiment_score":0.06023737043142319},{"word":"which","start":295.455,"end":295.695,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.04617457836866379},{"word":"is","start":295.695,"end":296.195,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04474286362528801},{"word":"25","start":296.335,"end":297.055,"confidence":0.9790039,"punctuated_word":"25","sentiment":"neutral","sentiment_score":0.06999471038579941},{"word":"mbps","start":297.055,"end":297.555,"confidence":0.7348633,"punctuated_word":"MBPS","sentiment":"neutral","sentiment_score":0.11504779756069183},{"word":"for","start":298.095,"end":298.335,"confidence":0.9560547,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07582169771194458},{"word":"the","start":298.335,"end":298.495,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10050737857818604},{"word":"linham","start":298.495,"end":298.975,"confidence":0.7480469,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":0.05805283784866333},{"word":"basic","start":298.975,"end":299.475,"confidence":0.7663574,"punctuated_word":"basic.","sentiment":"neutral","sentiment_score":0.03887465596199035},{"word":"actually","start":306.66998,"end":307.06998,"confidence":0.6166992,"punctuated_word":"Actually","sentiment":"neutral","sentiment_score":-0.034753065556287766},{"word":"mhmm","start":307.38998,"end":307.88998,"confidence":0.9869385,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.0629996657371521},{"word":"it's","start":309.31,"end":309.62997,"confidence":0.9807129,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.15013474225997925},{"word":"not","start":309.62997,"end":310.03,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11416344344615936},{"word":"nbn","start":310.03,"end":310.53,"confidence":0.93896484,"punctuated_word":"NBN.","sentiment":"neutral","sentiment_score":-0.16262832283973694},{"word":"mhmm","start":326.95,"end":327.45,"confidence":0.9055176,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.014065793715417383},{"word":"yeah","start":328.47,"end":328.97,"confidence":0.96362305,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06769771873950958},{"word":"yeah","start":337.11,"end":337.61,"confidence":0.9914551,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06708118319511414},{"word":"so","start":337.66998,"end":338.16998,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04026643931865692},{"word":"if","start":338.23,"end":338.38998,"confidence":0.8769531,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05160994827747345},{"word":"you","start":338.38998,"end":338.63,"confidence":0.9116211,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.060312215238809586},{"word":"choose","start":338.63,"end":339.03,"confidence":0.9970703,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":-0.05079946666955948},{"word":"twenty","start":339.03,"end":339.43,"confidence":0.9970703,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.048497311770915985},{"word":"four","start":339.43,"end":339.66998,"confidence":0.6064453,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.04993842914700508},{"word":"month","start":339.66998,"end":339.99,"confidence":0.57373047,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.028550200164318085},{"word":"contract","start":339.99,"end":340.47,"confidence":0.8989258,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":-0.05493691563606262},{"word":"if","start":340.47,"end":340.71,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05419415608048439},{"word":"ever","start":340.71,"end":341.21,"confidence":1.0,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.05900482088327408},{"word":"and","start":342.07498,"end":342.395,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05337698012590408},{"word":"if","start":342.395,"end":342.79498,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06458690017461777},{"word":"you'll","start":342.79498,"end":343.29498,"confidence":0.72387695,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.07764574885368347},{"word":"if","start":343.51498,"end":343.675,"confidence":0.5625,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.08367125689983368},{"word":"you'll","start":343.675,"end":343.995,"confidence":0.9909668,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.11312302201986311},{"word":"be","start":343.995,"end":344.155,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.12534025311470032},{"word":"canceling","start":344.155,"end":344.655,"confidence":0.75756836,"punctuated_word":"canceling","sentiment":"neutral","sentiment_score":-0.1282922327518463},{"word":"within","start":344.715,"end":345.035,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.19567923247814176},{"word":"the","start":345.035,"end":345.435,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10795493423938753},{"word":"contract","start":345.435,"end":345.91498,"confidence":0.9921875,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.1256800889968872},{"word":"term","start":345.91498,"end":346.41498,"confidence":0.98461914,"punctuated_word":"term,","sentiment":"neutral","sentiment_score":-0.12810592353343964},{"word":"there's","start":347.19498,"end":347.435,"confidence":0.9880371,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.13089309632778168},{"word":"a","start":347.435,"end":347.675,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10549288243055344},{"word":"cancellation","start":347.675,"end":348.175,"confidence":0.9790039,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.20568329095840457},{"word":"fee","start":348.315,"end":348.63498,"confidence":0.9980469,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.2456183284521103},{"word":"of","start":348.63498,"end":348.955,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1523449420928955},{"word":"$120","start":348.955,"end":350.395,"confidence":0.98779297,"punctuated_word":"$120","sentiment":"neutral","sentiment_score":-0.13365131616592407},{"word":"plus","start":350.395,"end":350.63498,"confidence":0.97998047,"punctuated_word":"plus","sentiment":"neutral","sentiment_score":-0.12636025249958038},{"word":"the","start":350.63498,"end":350.79498,"confidence":0.7211914,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14958520233631134},{"word":"gst","start":350.79498,"end":351.29498,"confidence":0.9863281,"punctuated_word":"GST","sentiment":"neutral","sentiment_score":-0.08409041166305542},{"word":"plus","start":351.995,"end":352.315,"confidence":0.7426758,"punctuated_word":"plus","sentiment":"neutral","sentiment_score":-0.09378574788570404},{"word":"your","start":352.315,"end":352.79498,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12583047151565552},{"word":"outstanding","start":352.79498,"end":353.29498,"confidence":1.0,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":-0.16336286067962646},{"word":"balance","start":353.51498,"end":354.01498,"confidence":0.99902344,"punctuated_word":"balance","sentiment":"neutral","sentiment_score":-0.17414721846580505},{"word":"that","start":355.595,"end":355.91498,"confidence":0.90722656,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08721047639846802},{"word":"time","start":355.91498,"end":356.41498,"confidence":0.99658203,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.050219856202602386},{"word":"mhmm","start":369.88998,"end":370.05,"confidence":0.9692383,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.013747919350862505},{"word":"yeah","start":370.05,"end":370.29,"confidence":0.8911133,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004972690716385841},{"word":"we","start":370.29,"end":370.53,"confidence":0.9980469,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.010347623378038406},{"word":"can","start":370.53,"end":370.61,"confidence":0.99316406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.010859757661819458},{"word":"we","start":372.405,"end":372.645,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.004940301179885864},{"word":"need","start":372.645,"end":372.88498,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.00989195704460144},{"word":"to","start":372.88498,"end":373.04498,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.013082731515169144},{"word":"check","start":373.04498,"end":373.44498,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.00041690096259117126},{"word":"first","start":373.44498,"end":373.76498,"confidence":0.9892578,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.057351090013980865},{"word":"the","start":373.76498,"end":373.925,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04726380854845047},{"word":"new","start":373.925,"end":374.245,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.024566911160945892},{"word":"address","start":374.245,"end":374.745,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.020560745149850845},{"word":"if","start":374.965,"end":375.28497,"confidence":0.82177734,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.013349048793315887},{"word":"ertel","start":375.28497,"end":375.78497,"confidence":0.6212158,"punctuated_word":"Ertel","sentiment":"neutral","sentiment_score":0.007186092436313629},{"word":"can","start":375.925,"end":376.16498,"confidence":0.99609375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.00409809872508049},{"word":"service","start":376.16498,"end":376.66498,"confidence":0.9941406,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.006132803857326508},{"word":"to","start":376.72498,"end":376.965,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010378118604421616},{"word":"that","start":376.965,"end":377.465,"confidence":0.9892578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.003010708838701248},{"word":"new","start":377.76498,"end":378.00497,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.008715163916349411},{"word":"address","start":378.00497,"end":378.50497,"confidence":0.9460449,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.0051254089921712875},{"word":"and","start":378.88498,"end":379.28497,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0211699940264225},{"word":"if","start":379.28497,"end":379.525,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.031575169414281845},{"word":"that's","start":379.525,"end":379.845,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.03596246987581253},{"word":"available","start":379.845,"end":380.345,"confidence":0.99560547,"punctuated_word":"available,","sentiment":"neutral","sentiment_score":0.02419455908238888},{"word":"we","start":380.565,"end":380.72498,"confidence":0.9404297,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04199640080332756},{"word":"can","start":380.72498,"end":380.88498,"confidence":0.9440918,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":0.03983598947525024},{"word":"yeah","start":380.88498,"end":381.125,"confidence":0.9946289,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.0573878213763237},{"word":"we","start":381.125,"end":381.205,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04643316566944122},{"word":"can","start":381.205,"end":381.44498,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.034810494631528854},{"word":"bring","start":381.44498,"end":381.685,"confidence":1.0,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":0.0195821151137352},{"word":"the","start":381.685,"end":381.925,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0002408549189567566},{"word":"contract","start":381.925,"end":382.405,"confidence":0.99316406,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.000020850449800491333},{"word":"there","start":382.405,"end":382.645,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.003832384943962097},{"word":"to","start":382.645,"end":382.805,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009474508464336395},{"word":"the","start":382.805,"end":382.965,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013636507093906404},{"word":"new","start":382.965,"end":383.125,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.013949330896139143},{"word":"address","start":383.125,"end":383.525,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.009381189942359924},{"word":"instead","start":383.525,"end":383.925,"confidence":0.9951172,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":0.0021178238093852997},{"word":"of","start":383.925,"end":384.16498,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.017521213740110397},{"word":"canceling","start":384.16498,"end":384.645,"confidence":0.84814453,"punctuated_word":"canceling","sentiment":"neutral","sentiment_score":-0.08321228623390198},{"word":"it","start":384.645,"end":385.145,"confidence":0.99853516,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.033462997525930405},{"word":"mhmm","start":389.12,"end":389.62,"confidence":0.94348145,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.027420826256275177},{"word":"yeah","start":389.68,"end":390.18,"confidence":0.701416,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0234612300992012},{"word":"you","start":402.745,"end":402.98502,"confidence":0.96972656,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.006429130211472511},{"word":"mean","start":402.98502,"end":403.30502,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.008099420927464962},{"word":"the","start":403.30502,"end":403.70502,"confidence":0.93603516,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.003872621804475784},{"word":"router","start":403.70502,"end":404.20502,"confidence":0.99853516,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.0010359864681959152},{"word":"mhmm","start":406.345,"end":406.845,"confidence":0.99853516,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.015823887661099434},{"word":"yeah","start":407.30502,"end":407.80502,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03313954174518585},{"word":"for","start":407.86502,"end":408.265,"confidence":0.95703125,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.024062620475888252},{"word":"the","start":408.265,"end":408.42502,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.036713939160108566},{"word":"router","start":408.42502,"end":408.92502,"confidence":0.9951172,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.030610090121626857},{"word":"we","start":409.70502,"end":410.02502,"confidence":0.97802734,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.033036019653081894},{"word":"need","start":410.02502,"end":410.52502,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.026283543556928635},{"word":"to","start":410.58502,"end":410.745,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.028116419911384583},{"word":"be","start":410.745,"end":411.245,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03218764439225197},{"word":"we","start":412.42502,"end":412.58502,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.030549313873052597},{"word":"need","start":412.58502,"end":412.825,"confidence":0.93408203,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.037018291652202606},{"word":"it","start":412.825,"end":412.98502,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03684302046895027},{"word":"to","start":412.98502,"end":413.065,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02630308642983437},{"word":"be","start":413.065,"end":413.30502,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04776846617460251},{"word":"compatible","start":413.30502,"end":413.80502,"confidence":0.99902344,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":0.06263968348503113},{"word":"with","start":413.945,"end":414.185,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06793941557407379},{"word":"uptics","start":414.185,"end":414.665,"confidence":0.7211914,"punctuated_word":"Uptics","sentiment":"neutral","sentiment_score":0.051972247660160065},{"word":"fiber","start":414.665,"end":415.065,"confidence":0.60791016,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.05038384348154068},{"word":"upgrade","start":415.065,"end":415.465,"confidence":0.9707031,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.06594177335500717},{"word":"connection","start":415.465,"end":415.965,"confidence":0.9238281,"punctuated_word":"connection,","sentiment":"neutral","sentiment_score":0.07805902510881424},{"word":"and","start":416.81998,"end":417.06,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07354243844747543},{"word":"it","start":417.06,"end":417.3,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11748864501714706},{"word":"should","start":417.3,"end":417.53998,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.08285373449325562},{"word":"have","start":417.53998,"end":417.93997,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09227537363767624},{"word":"a","start":417.93997,"end":418.18,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09690077602863312},{"word":"triple","start":418.18,"end":418.65997,"confidence":0.9902344,"punctuated_word":"triple","sentiment":"neutral","sentiment_score":0.08335436880588531},{"word":"poe","start":418.65997,"end":419.13998,"confidence":0.9472656,"punctuated_word":"PoE","sentiment":"neutral","sentiment_score":0.053007468581199646},{"word":"authentication","start":419.13998,"end":419.63998,"confidence":0.888916,"punctuated_word":"authentication.","sentiment":"neutral","sentiment_score":0.0397714339196682},{"word":"because","start":420.41998,"end":420.91998,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.019079145044088364},{"word":"if","start":421.06,"end":421.3,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.040740035474300385},{"word":"ever","start":421.3,"end":421.62,"confidence":0.9980469,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.05636512488126755},{"word":"you'll","start":421.62,"end":421.86,"confidence":0.9951172,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.045312054455280304},{"word":"be","start":421.86,"end":422.02,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04084222763776779},{"word":"using","start":422.02,"end":422.41998,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.04780320823192597},{"word":"your","start":422.41998,"end":422.65997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03775056079030037},{"word":"own","start":422.65997,"end":422.9,"confidence":1.0,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.047826919704675674},{"word":"router","start":422.9,"end":423.4,"confidence":0.99853516,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.042493805289268494},{"word":"we'll","start":423.69998,"end":423.93997,"confidence":0.8574219,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.046997085213661194},{"word":"just","start":423.93997,"end":424.25998,"confidence":0.7406006,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":0.05118915811181069},{"word":"going","start":424.58,"end":424.9,"confidence":0.98291016,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.07104402035474777},{"word":"to","start":424.9,"end":425.06,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06753252446651459},{"word":"send","start":425.06,"end":425.3,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.05488906800746918},{"word":"you","start":425.3,"end":425.37997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.049616143107414246},{"word":"an","start":425.37997,"end":425.53998,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.05142224207520485},{"word":"email","start":425.53998,"end":425.93997,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.03683294355869293},{"word":"instruction","start":425.93997,"end":426.43997,"confidence":0.77319336,"punctuated_word":"instruction,","sentiment":"neutral","sentiment_score":0.05716818571090698},{"word":"send","start":426.74,"end":426.97998,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.048621609807014465},{"word":"you","start":426.97998,"end":427.21997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.056687407195568085},{"word":"the","start":427.21997,"end":427.71997,"confidence":0.8737793,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":0.04887431859970093},{"word":"pppoe","start":428.74,"end":429.24,"confidence":0.97021484,"punctuated_word":"PPPoE","sentiment":"neutral","sentiment_score":0.03779512643814087},{"word":"credentials","start":429.86,"end":430.36,"confidence":0.90234375,"punctuated_word":"credentials,","sentiment":"neutral","sentiment_score":0.03960731998085976},{"word":"username","start":430.74,"end":431.24,"confidence":0.9501953,"punctuated_word":"username,","sentiment":"neutral","sentiment_score":0.04912707954645157},{"word":"and","start":431.37997,"end":431.53998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05289300158619881},{"word":"password","start":431.53998,"end":432.03998,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.03932895138859749},{"word":"for","start":432.605,"end":432.765,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04643261060118675},{"word":"you","start":432.765,"end":433.005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.045677781105041504},{"word":"to","start":433.005,"end":433.245,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0430128313601017},{"word":"enter","start":433.245,"end":433.565,"confidence":0.99902344,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.031399182975292206},{"word":"at","start":433.565,"end":433.725,"confidence":0.9223633,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.022112226113677025},{"word":"the","start":433.725,"end":433.965,"confidence":0.96240234,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03831124305725098},{"word":"router's","start":433.965,"end":434.445,"confidence":0.95825195,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.02415977045893669},{"word":"interface","start":434.445,"end":434.945,"confidence":1.0,"punctuated_word":"interface","sentiment":"neutral","sentiment_score":0.02211917564272881},{"word":"to","start":436.92502,"end":437.245,"confidence":0.7939453,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.018082771450281143},{"word":"establish","start":437.245,"end":437.725,"confidence":0.99316406,"punctuated_word":"establish","sentiment":"neutral","sentiment_score":0.02599027380347252},{"word":"the","start":437.725,"end":437.885,"confidence":0.85595703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023801159113645554},{"word":"connection","start":437.885,"end":438.385,"confidence":0.9863281,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":0.021871155127882957},{"word":"mhmm","start":438.445,"end":438.945,"confidence":0.99523926,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.025168340653181076},{"word":"yeah","start":439.645,"end":440.145,"confidence":0.8508301,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03903287276625633},{"word":"mhmm","start":441.805,"end":442.305,"confidence":0.9871826,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03503141552209854},{"word":"and","start":442.365,"end":442.865,"confidence":0.86035156,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.035004422068595886},{"word":"mhmm","start":443.405,"end":443.905,"confidence":0.9848633,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.0349002331495285},{"word":"yeah","start":457.38,"end":457.88,"confidence":0.76416016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10228125751018524},{"word":"and","start":457.94,"end":458.44,"confidence":0.6298828,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.0387931615114212},{"word":"also","start":458.82,"end":459.32,"confidence":0.87475586,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":0.025115953758358955},{"word":"one","start":461.01498,"end":461.41498,"confidence":0.99121094,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.02331359311938286},{"word":"more","start":461.41498,"end":461.655,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.02084929123520851},{"word":"thing","start":461.655,"end":462.155,"confidence":0.79345703,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":0.029261648654937744},{"word":"upon","start":462.375,"end":462.775,"confidence":0.9892578,"punctuated_word":"Upon","sentiment":"neutral","sentiment_score":-0.0025040041655302048},{"word":"checking","start":462.775,"end":463.175,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.027279682457447052},{"word":"the","start":463.175,"end":463.41498,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0006121732294559479},{"word":"address","start":463.41498,"end":463.91498,"confidence":0.9980469,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":-0.0005568880587816238},{"word":"it","start":463.97498,"end":464.215,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.009205788373947144},{"word":"has","start":464.215,"end":464.715,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.010857544839382172},{"word":"a","start":466.53497,"end":466.69498,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006962159648537636},{"word":"ncf","start":466.69498,"end":467.19498,"confidence":0.8786621,"punctuated_word":"NCF","sentiment":"neutral","sentiment_score":0.004436993971467018},{"word":"payable","start":468.455,"end":468.955,"confidence":0.86083984,"punctuated_word":"payable,","sentiment":"neutral","sentiment_score":0.0011059939861297607},{"word":"which","start":469.25497,"end":469.495,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.022730357944965363},{"word":"is","start":469.495,"end":469.655,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03324422240257263},{"word":"a","start":469.655,"end":469.735,"confidence":0.6328125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.015229607000947},{"word":"new","start":469.735,"end":470.055,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.008511222898960114},{"word":"connection","start":470.055,"end":470.53497,"confidence":0.9970703,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.019872725009918213},{"word":"fee","start":470.53497,"end":470.775,"confidence":0.99560547,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.002359086647629738},{"word":"i","start":470.775,"end":470.935,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007627721875905991},{"word":"think","start":470.935,"end":471.175,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.00973225012421608},{"word":"that's","start":471.175,"end":471.57498,"confidence":0.9946289,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.00033906352473422885},{"word":"a","start":471.57498,"end":471.735,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0021568723022937775},{"word":"new","start":471.735,"end":472.13498,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.0026177242398262024},{"word":"building","start":472.13498,"end":472.615,"confidence":1.0,"punctuated_word":"building","sentiment":"neutral","sentiment_score":0.01093195378780365},{"word":"or","start":472.615,"end":473.115,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.00024502724409103394},{"word":"address","start":474.09,"end":474.59,"confidence":0.9824219,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.029500793665647507},{"word":"yeah","start":475.61,"end":476.11,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007322696037590504},{"word":"yeah","start":477.05,"end":477.44998,"confidence":0.96655273,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.4397900700569153},{"word":"okay","start":477.44998,"end":477.94998,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2647753357887268},{"word":"just","start":478.40997,"end":478.90997,"confidence":0.99316406,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.31285542249679565},{"word":"yeah","start":479.77,"end":480.27,"confidence":0.9814453,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.11070164293050766},{"word":"for","start":480.40997,"end":480.65,"confidence":0.7739258,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.04960014671087265},{"word":"you","start":480.65,"end":480.72998,"confidence":0.8803711,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10173213481903076},{"word":"to","start":480.72998,"end":480.88998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03822991997003555},{"word":"be","start":480.88998,"end":481.05,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0037615150213241577},{"word":"aware","start":481.05,"end":481.44998,"confidence":0.9995117,"punctuated_word":"aware.","sentiment":"neutral","sentiment_score":0.09201653301715852},{"word":"okay","start":481.44998,"end":481.94998,"confidence":0.9748535,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2276342511177063},{"word":"you're","start":482.25,"end":482.49,"confidence":0.99853516,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.48683130741119385},{"word":"welcome","start":482.49,"end":482.99,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.6292299032211304},{"word":"bye","start":483.37,"end":483.87,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4012607336044311}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Marie from Airtel tech support. How can I assist you today? Yeah.\n\nI can assist you with that. Yeah. May I know sorry to interrupt. May I know what network is it so that I can also check it on my end? Because we have right now three networks available sorry.\n\nFour. Supa Networks, Lanham Networks, Opticom, and NBN. Okay. I see. Mhmm.\n\nCan I have the address first first to check the availability? Unit 321. Mhmm. Okay. It's 231 39 Owen Crescent.\n\nMhmm. Mhmm. A C T 2601 oh, yes. 02. Sorry.\n\n2602. Okay. Is it okay if I put you on hold? Let me just check the address. Okay.\n\nHang on. Hello? Yes. Thank you for waiting. So after checking the address, the address is under Lindholm Network, not NBN.\n\nMhmm. Yeah. Yeah. Actually, you can also click you can also see the that network through our website under Supa Networks. Yeah.\n\nSo so there's a home, next to it is NBN, then Nexus Networks. Can you see those? Yeah. So just click networks, then you'll see there the second one, Lendhub Networks. Mhmm.\n\nYeah. Mhmm. Mhmm. Okay. I see.\n\nI thought you're under NBN Network. Yeah. Linham Networks is the network under that address. It's not under NBN. That is the plan only, the speed, which is 25 MBPS for the Linham basic.\n\nActually mhmm. It's not NBN. Mhmm. Yeah. Yeah.\n\nSo if you choose twenty four month contract, if ever and if you'll if you'll be canceling within the contract term, there's a cancellation fee of $120 plus the GST plus your outstanding balance that time. Mhmm. Yeah. We can we need to check first the new address if Ertel can service to that new address. And if that's available, we can, yeah, we can bring the contract there to the new address instead of canceling it.\n\nMhmm. Yeah. You mean the router? Mhmm. Yeah.\n\nFor the router, we need to be we need it to be compatible with Uptics fiber upgrade connection, and it should have a triple PoE authentication. Because if ever you'll be using your own router, we'll just, going to send you an email instruction, send you the, PPPoE credentials, username, and password for you to enter at the router's interface to establish the connection. Mhmm. Yeah. Mhmm.\n\nAnd mhmm. Yeah. And, also, one more thing. Upon checking the address, it has a NCF payable, which is a new connection fee. I think that's a new building or address.\n\nYeah. Yeah. Okay. Just yeah. For you to be aware.\n\nOkay. You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.2565218210220337},{"text":"Good afternoon.","start":2.08,"end":2.82,"sentiment":"positive","sentiment_score":0.5227103531360626},{"text":"This is Marie from Airtel tech support.","start":2.96,"end":5.54,"sentiment":"positive","sentiment_score":0.4739961624145508},{"text":"How can I assist you today?","start":6.16,"end":7.7,"sentiment":"positive","sentiment_score":0.45614208777745563},{"text":"Yeah.","start":21.105,"end":21.605,"sentiment":"positive","sentiment_score":0.3495115041732788}],"sentiment":"positive","sentiment_score":0.45331057029611926,"num_words":17,"start":1.68,"end":21.605},{"sentences":[{"text":"I can assist you with that.","start":22.064999,"end":23.685,"sentiment":"positive","sentiment_score":0.3928796797990799},{"text":"Yeah.","start":64.619995,"end":65.119995,"sentiment":"neutral","sentiment_score":-0.029382260516285896},{"text":"May I know sorry to interrupt.","start":65.18,"end":67.28,"sentiment":"neutral","sentiment_score":-0.0962835034976403},{"text":"May I know what network is it so that I can also check it on my end?","start":67.5,"end":73.715004,"sentiment":"neutral","sentiment_score":-0.035476112628684324},{"text":"Because we have right now three networks available sorry.","start":80.495,"end":84.575005,"sentiment":"neutral","sentiment_score":-0.047612837619251676}],"sentiment":"neutral","sentiment_score":0.01842526523157572,"num_words":39,"start":22.064999,"end":84.575005},{"sentences":[{"text":"Four.","start":84.575005,"end":85.02,"sentiment":"neutral","sentiment_score":0.0040417080745100975},{"text":"Supa Networks, Lanham Networks, Opticom, and NBN.","start":85.899994,"end":90.71999,"sentiment":"neutral","sentiment_score":0.01600750974778618},{"text":"Okay.","start":94.86,"end":95.17999,"sentiment":"neutral","sentiment_score":0.0028880713507533073},{"text":"I see.","start":95.17999,"end":95.84,"sentiment":"neutral","sentiment_score":-0.0007471004500985146},{"text":"Mhmm.","start":96.7,"end":97.2,"sentiment":"neutral","sentiment_score":-0.001058701891452074}],"sentiment":"neutral","sentiment_score":0.009702453739009798,"num_words":12,"start":84.575005,"end":97.2},{"sentences":[{"text":"Can I have the address first first to check the availability?","start":98.755,"end":102.215,"sentiment":"neutral","sentiment_score":-0.0014024583453481848},{"text":"Unit 321.","start":107.875,"end":109.315,"sentiment":"neutral","sentiment_score":0.0008415419142693281},{"text":"Mhmm.","start":109.315,"end":109.815,"sentiment":"neutral","sentiment_score":-0.005360215902328491},{"text":"Okay.","start":113.37,"end":113.69,"sentiment":"neutral","sentiment_score":0.005614507012069225},{"text":"It's 231 39 Owen Crescent.","start":113.69,"end":127.31,"sentiment":"neutral","sentiment_score":0.004920608550310135}],"sentiment":"neutral","sentiment_score":0.0005556687945500016,"num_words":20,"start":98.755,"end":127.31},{"sentences":[{"text":"Mhmm.","start":127.369995,"end":127.869995,"sentiment":"neutral","sentiment_score":0.0010528946295380592},{"text":"Mhmm.","start":131.595,"end":132.095,"sentiment":"neutral","sentiment_score":0.0019829063676297665},{"text":"A C T 2601 oh, yes.","start":132.795,"end":135.115,"sentiment":"neutral","sentiment_score":-0.001053992115582029},{"text":"02.","start":135.115,"end":135.595,"sentiment":"neutral","sentiment_score":-0.0075017837807536125},{"text":"Sorry.","start":135.595,"end":135.995,"sentiment":"neutral","sentiment_score":-0.0245014950633049}],"sentiment":"neutral","sentiment_score":-0.003529143054038286,"num_words":10,"start":127.369995,"end":135.995},{"sentences":[{"text":"2602.","start":135.995,"end":137.215,"sentiment":"neutral","sentiment_score":-0.008451241999864578},{"text":"Okay.","start":139.755,"end":140.19,"sentiment":"neutral","sentiment_score":0.009492062032222748},{"text":"Is it okay if I put you on hold?","start":140.59,"end":142.43001,"sentiment":"neutral","sentiment_score":0.0051059749805265},{"text":"Let me just check the address.","start":142.43001,"end":144.05,"sentiment":"neutral","sentiment_score":0.00872150311867396},{"text":"Okay.","start":145.95,"end":146.35,"sentiment":"neutral","sentiment_score":0.031135469675064087}],"sentiment":"neutral","sentiment_score":0.007247726846900251,"num_words":18,"start":135.995,"end":146.35},{"sentences":[{"text":"Hang on.","start":146.35,"end":147.01001,"sentiment":"neutral","sentiment_score":0.018780467100441456},{"text":"Hello?","start":201.33,"end":201.83,"sentiment":"neutral","sentiment_score":0.028865108266472816},{"text":"Yes.","start":204.13,"end":204.63,"sentiment":"neutral","sentiment_score":0.12541227042675018},{"text":"Thank you for waiting.","start":204.93,"end":206.06999,"sentiment":"neutral","sentiment_score":0.2401442863047123},{"text":"So after checking the address, the address is under Lindholm Network, not NBN.","start":207.235,"end":213.25499,"sentiment":"neutral","sentiment_score":0.06919511665518467}],"sentiment":"neutral","sentiment_score":0.0977119987919217,"num_words":21,"start":146.35,"end":213.25499},{"sentences":[{"text":"Mhmm.","start":217.39499,"end":217.89499,"sentiment":"neutral","sentiment_score":0.008315018378198147},{"text":"Yeah.","start":219.37001,"end":219.87001,"sentiment":"neutral","sentiment_score":0.12779033184051514},{"text":"Yeah.","start":220.25,"end":220.75,"sentiment":"neutral","sentiment_score":0.13480740785598755},{"text":"Actually, you can also click you can also see the that network through our website under Supa Networks.","start":220.97,"end":230.59001,"sentiment":"neutral","sentiment_score":0.17118524346086714},{"text":"Yeah.","start":239.035,"end":239.275,"sentiment":"neutral","sentiment_score":0.05233622342348099}],"sentiment":"neutral","sentiment_score":0.15475378926335412,"num_words":22,"start":217.39499,"end":239.275},{"sentences":[{"text":"So so there's a home, next to it is NBN, then Nexus Networks.","start":239.275,"end":244.895,"sentiment":"neutral","sentiment_score":0.06413230787102993},{"text":"Can you see those?","start":245.12,"end":249.93999,"sentiment":"neutral","sentiment_score":0.06806237623095512},{"text":"Yeah.","start":251.28,"end":251.59999,"sentiment":"neutral","sentiment_score":0.08019053936004639},{"text":"So just click networks, then you'll see there the second one, Lendhub Networks.","start":251.59999,"end":257.055,"sentiment":"neutral","sentiment_score":0.09083182307390067},{"text":"Mhmm.","start":262.975,"end":263.055,"sentiment":"neutral","sentiment_score":0.043952636420726776}],"sentiment":"neutral","sentiment_score":0.0753414494683966,"num_words":32,"start":239.275,"end":263.055},{"sentences":[{"text":"Yeah.","start":263.055,"end":263.555,"sentiment":"neutral","sentiment_score":0.047182030975818634},{"text":"Mhmm.","start":263.695,"end":264.195,"sentiment":"neutral","sentiment_score":0.01580158621072769},{"text":"Mhmm.","start":264.655,"end":265.155,"sentiment":"neutral","sentiment_score":0.010910091921687126},{"text":"Okay.","start":267.455,"end":267.85498,"sentiment":"neutral","sentiment_score":0.009051254019141195},{"text":"I see.","start":267.85498,"end":268.435,"sentiment":"neutral","sentiment_score":-0.004920623265206814}],"sentiment":"neutral","sentiment_score":0.01218395276616017,"num_words":6,"start":263.055,"end":268.435},{"sentences":[{"text":"I thought you're under NBN Network.","start":268.655,"end":273.22,"sentiment":"neutral","sentiment_score":-0.06567142034570377},{"text":"Yeah.","start":281.04,"end":281.54,"sentiment":"neutral","sentiment_score":-0.011782897636294363},{"text":"Linham Networks is the network under that address.","start":281.84003,"end":286.58002,"sentiment":"neutral","sentiment_score":-0.016330443788319826},{"text":"It's not under NBN.","start":287.375,"end":288.835,"sentiment":"neutral","sentiment_score":-0.051454377360641956},{"text":"That is the plan only, the speed, which is 25 MBPS for the Linham basic.","start":293.055,"end":299.475,"sentiment":"neutral","sentiment_score":0.044566918661197025}],"sentiment":"neutral","sentiment_score":-0.002169667633579058,"num_words":34,"start":268.655,"end":299.475},{"sentences":[{"text":"Actually mhmm.","start":306.66998,"end":307.88998,"sentiment":"neutral","sentiment_score":-0.04887636564671993},{"text":"It's not NBN.","start":309.31,"end":310.53,"sentiment":"neutral","sentiment_score":-0.14230883618195853},{"text":"Mhmm.","start":326.95,"end":327.45,"sentiment":"neutral","sentiment_score":0.014065793715417383},{"text":"Yeah.","start":328.47,"end":328.97,"sentiment":"neutral","sentiment_score":0.06769771873950958},{"text":"Yeah.","start":337.11,"end":337.61,"sentiment":"neutral","sentiment_score":-0.06708118319511414}],"sentiment":"neutral","sentiment_score":-0.06374961382243782,"num_words":8,"start":306.66998,"end":337.61},{"sentences":[{"text":"So if you choose twenty four month contract, if ever and if you'll if you'll be canceling within the contract term, there's a cancellation fee of $120 plus the GST plus your outstanding balance that time.","start":337.66998,"end":356.41498,"sentiment":"neutral","sentiment_score":-0.10360674529025952},{"text":"Mhmm.","start":369.88998,"end":370.05,"sentiment":"neutral","sentiment_score":-0.013747919350862505},{"text":"Yeah.","start":370.05,"end":370.29,"sentiment":"neutral","sentiment_score":0.004972690716385841},{"text":"We can we need to check first the new address if Ertel can service to that new address.","start":370.29,"end":378.50497,"sentiment":"neutral","sentiment_score":-0.011505412869155407},{"text":"And if that's available, we can, yeah, we can bring the contract there to the new address instead of canceling it.","start":378.88498,"end":385.145,"sentiment":"neutral","sentiment_score":0.010740345521342187}],"sentiment":"neutral","sentiment_score":-0.04831387317896663,"num_words":77,"start":337.66998,"end":385.145},{"sentences":[{"text":"Mhmm.","start":389.12,"end":389.62,"sentiment":"neutral","sentiment_score":0.027420826256275177},{"text":"Yeah.","start":389.68,"end":390.18,"sentiment":"neutral","sentiment_score":0.0234612300992012},{"text":"You mean the router?","start":402.745,"end":404.20502,"sentiment":"neutral","sentiment_score":-0.004341296618804336},{"text":"Mhmm.","start":406.345,"end":406.845,"sentiment":"neutral","sentiment_score":0.015823887661099434},{"text":"Yeah.","start":407.30502,"end":407.80502,"sentiment":"neutral","sentiment_score":0.03313954174518585}],"sentiment":"neutral","sentiment_score":0.01031003741081804,"num_words":8,"start":389.12,"end":407.80502},{"sentences":[{"text":"For the router, we need to be we need it to be compatible with Uptics fiber upgrade connection, and it should have a triple PoE authentication.","start":407.86502,"end":419.63998,"sentiment":"neutral","sentiment_score":0.054062410902518496},{"text":"Because if ever you'll be using your own router, we'll just, going to send you an email instruction, send you the, PPPoE credentials, username, and password for you to enter at the router's interface to establish the connection.","start":420.41998,"end":438.385,"sentiment":"neutral","sentiment_score":0.042126564407034925},{"text":"Mhmm.","start":438.445,"end":438.945,"sentiment":"neutral","sentiment_score":0.025168340653181076},{"text":"Yeah.","start":439.645,"end":440.145,"sentiment":"neutral","sentiment_score":0.03903287276625633},{"text":"Mhmm.","start":441.805,"end":442.305,"sentiment":"neutral","sentiment_score":0.03503141552209854}],"sentiment":"neutral","sentiment_score":0.046353205371258865,"num_words":67,"start":407.86502,"end":442.305},{"sentences":[{"text":"And mhmm.","start":442.365,"end":443.905,"sentiment":"neutral","sentiment_score":0.034952327609062195},{"text":"Yeah.","start":457.38,"end":457.88,"sentiment":"neutral","sentiment_score":0.10228125751018524},{"text":"And, also, one more thing.","start":457.94,"end":462.155,"sentiment":"neutral","sentiment_score":0.027466729655861853},{"text":"Upon checking the address, it has a NCF payable, which is a new connection fee.","start":462.375,"end":470.775,"sentiment":"neutral","sentiment_score":-0.0029952662686506906},{"text":"I think that's a new building or address.","start":470.775,"end":474.59,"sentiment":"neutral","sentiment_score":0.0028147359043941833}],"sentiment":"neutral","sentiment_score":0.009261563039129419,"num_words":31,"start":442.365,"end":474.59},{"sentences":[{"text":"Yeah.","start":475.61,"end":476.11,"sentiment":"neutral","sentiment_score":0.007322696037590504},{"text":"Yeah.","start":477.05,"end":477.44998,"sentiment":"positive","sentiment_score":0.4397900700569153},{"text":"Okay.","start":477.44998,"end":477.94998,"sentiment":"neutral","sentiment_score":0.2647753357887268},{"text":"Just yeah.","start":478.40997,"end":480.27,"sentiment":"neutral","sentiment_score":0.21177853271365166},{"text":"For you to be aware.","start":480.40997,"end":481.44998,"sentiment":"neutral","sentiment_score":0.057068049907684326}],"sentiment":"neutral","sentiment_score":0.14207854168489575,"num_words":10,"start":475.61,"end":481.44998},{"sentences":[{"text":"Okay.","start":481.44998,"end":481.94998,"sentiment":"neutral","sentiment_score":0.2276342511177063},{"text":"You're welcome.","start":482.25,"end":482.99,"sentiment":"positive","sentiment_score":0.5580306053161621},{"text":"Bye.","start":483.37,"end":483.87,"sentiment":"positive","sentiment_score":0.4012607336044311}],"sentiment":"positive","sentiment_score":0.4362390488386154,"num_words":4,"start":481.44998,"end":483.87}]}}]},{"alternatives":[{"transcript":"Hi. My name's Adrian. I'm actually gonna move into a new rental property this Friday, and I just want to speak to someone about Internet connection. Yes. So sorry. I'm just going through your website and looking at the options that I need that you guys have. I'm looking at the the basic one, but then when I go well, when it gets me to to a plan, it's got a twelve month contract or a twenty four month contract. I can see twelve month is for $45 and 24 is $0 when it comes to the modem. But does that mean Sorry. When you say network, what what do you mean by the by that? It'd be for NBN. Yes. It's Unit 231. Nope. 2231. Yep. So Unit 23139 Owen Crescent. Owen Crescent in Lineham. Yes. Okay. Sure. Yes. Okay. Sorry. What is that? The Linham network. Okay. Wait. On your guys' website, and it's saying Yeah. Yes, sir. I'm looking at that one right now, the Lindenhund Basics NBN 25 unlimited is what I'm looking at. Oh, sorry. I misunderstood your question before. So NBN is available for that address that I gave you? Okay. And then what does n b n 25 mean? Okay. Is it n b n or is it not n b n? It's got the okay. That's that's fine. So my actual question was, I've gone ahead and selected that, and then there's two options, a twenty four month contract or a twelve month contract. Does that mean if I sign up for a twenty four month account, break free of it in case I move next year? Okay. But let's say if I move out of the property and then I bring the and then I stay with you guys, is that still considered cancellation, or can I just keep the same plan? Okay. Alright. And sorry. How can I check whether the modem that I've got is compatible? Is it with just the building that I'm moving into? Oh, yes. Sorry. The router. Right. Okay. Right. Okay. All good. Thanks thanks for that. Appreciate your help. Yep. That's fine. Yep. I'm aware of it. Thank you. Bye.","confidence":0.9941406,"words":[{"word":"hi","start":8.72,"end":9.04,"confidence":0.74902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1411929726600647},{"word":"my","start":9.04,"end":9.2,"confidence":0.99902344,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.13691315054893494},{"word":"name's","start":9.2,"end":9.7,"confidence":0.8312988,"punctuated_word":"name's","sentiment":"neutral","sentiment_score":0.14930465817451477},{"word":"adrian","start":10.08,"end":10.58,"confidence":0.58154297,"punctuated_word":"Adrian.","sentiment":"neutral","sentiment_score":0.15899501740932465},{"word":"i'm","start":10.719999,"end":11.04,"confidence":0.98583984,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.12433601915836334},{"word":"actually","start":11.04,"end":11.54,"confidence":0.984375,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.13588672876358032},{"word":"gonna","start":11.599999,"end":11.92,"confidence":0.9921875,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.1353921890258789},{"word":"move","start":11.92,"end":12.16,"confidence":1.0,"punctuated_word":"move","sentiment":"neutral","sentiment_score":0.15562063455581665},{"word":"into","start":12.16,"end":12.639999,"confidence":0.9819336,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.17364828288555145},{"word":"a","start":12.639999,"end":13.139999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1666635125875473},{"word":"new","start":13.36,"end":13.84,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.1627747118473053},{"word":"rental","start":13.84,"end":14.235,"confidence":0.9980469,"punctuated_word":"rental","sentiment":"neutral","sentiment_score":0.10174451768398284},{"word":"property","start":14.474999,"end":14.795,"confidence":1.0,"punctuated_word":"property","sentiment":"neutral","sentiment_score":0.1212565153837204},{"word":"this","start":14.795,"end":15.115,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.11714594066143036},{"word":"friday","start":15.115,"end":15.615,"confidence":0.80981445,"punctuated_word":"Friday,","sentiment":"neutral","sentiment_score":0.14767614006996155},{"word":"and","start":15.754999,"end":15.915,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09837283939123154},{"word":"i","start":15.915,"end":16.074999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09580062329769136},{"word":"just","start":16.074999,"end":16.235,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11909139156341551},{"word":"want","start":16.235,"end":16.475,"confidence":0.72509766,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.09981700778007507},{"word":"to","start":16.475,"end":16.555,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08873964846134186},{"word":"speak","start":16.555,"end":16.795,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.10480436682701112},{"word":"to","start":16.795,"end":16.955,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0900120660662651},{"word":"someone","start":16.955,"end":17.435,"confidence":1.0,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":0.09289641678333282},{"word":"about","start":17.435,"end":17.935,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.08845151960849762},{"word":"internet","start":18.474998,"end":18.974998,"confidence":0.7236328,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.13736829161643982},{"word":"connection","start":19.195,"end":19.695,"confidence":0.98217773,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":0.15433385968208313},{"word":"yes","start":26.235,"end":26.555,"confidence":0.92407227,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1005561351776123},{"word":"so","start":26.555,"end":26.794998,"confidence":0.8959961,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0004453212022781372},{"word":"sorry","start":26.794998,"end":27.115,"confidence":0.8156738,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.017113931477069855},{"word":"i'm","start":27.115,"end":27.275,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.02799832634627819},{"word":"just","start":27.275,"end":27.775,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.057527169585227966},{"word":"going","start":27.914999,"end":28.235,"confidence":0.94970703,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.03360084444284439},{"word":"through","start":28.235,"end":28.634998,"confidence":0.99902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.03753247857093811},{"word":"your","start":28.634998,"end":28.875,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0191928893327713},{"word":"website","start":28.875,"end":29.375,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.0005554184317588806},{"word":"and","start":30.58,"end":30.66,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.00029034167528152466},{"word":"looking","start":30.66,"end":30.900002,"confidence":0.47851562,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.00768066942691803},{"word":"at","start":30.900002,"end":31.140001,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.02785360813140869},{"word":"the","start":31.140001,"end":31.380001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.002357199788093567},{"word":"options","start":31.380001,"end":31.880001,"confidence":0.9941406,"punctuated_word":"options","sentiment":"neutral","sentiment_score":-0.006161391735076904},{"word":"that","start":31.94,"end":32.18,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.043399013578891754},{"word":"i","start":32.18,"end":32.260002,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.026263058185577393},{"word":"need","start":32.260002,"end":32.760002,"confidence":0.99316406,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.027591854333877563},{"word":"that","start":32.9,"end":33.06,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01171623170375824},{"word":"you","start":33.06,"end":33.22,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0499856099486351},{"word":"guys","start":33.22,"end":33.62,"confidence":1.0,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.039799436926841736},{"word":"have","start":33.62,"end":34.12,"confidence":0.9995117,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":-0.025131814181804657},{"word":"i'm","start":35.7,"end":35.940002,"confidence":0.9489746,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.00923273339867592},{"word":"looking","start":35.940002,"end":36.260002,"confidence":0.9902344,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.013591207563877106},{"word":"at","start":36.260002,"end":36.58,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.013393446803092957},{"word":"the","start":36.58,"end":36.9,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016800783574581146},{"word":"the","start":36.9,"end":37.14,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017385102808475494},{"word":"basic","start":37.14,"end":37.64,"confidence":0.9980469,"punctuated_word":"basic","sentiment":"neutral","sentiment_score":-0.006979659199714661},{"word":"one","start":38.34,"end":38.84,"confidence":0.7573242,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.016415515914559364},{"word":"but","start":40.1,"end":40.34,"confidence":0.9448242,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.031080089509487152},{"word":"then","start":40.34,"end":40.84,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.048322536051273346},{"word":"when","start":41.38,"end":41.7,"confidence":0.97265625,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.04197289794683456},{"word":"i","start":41.7,"end":42.1,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.022673003375530243},{"word":"go","start":42.1,"end":42.34,"confidence":0.97998047,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.006661534309387207},{"word":"well","start":42.82,"end":43.22,"confidence":0.94921875,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.005590455606579781},{"word":"when","start":43.22,"end":43.46,"confidence":0.9970703,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.02939138561487198},{"word":"it","start":43.46,"end":43.78,"confidence":0.9863281,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02235547825694084},{"word":"gets","start":43.78,"end":44.18,"confidence":0.8647461,"punctuated_word":"gets","sentiment":"neutral","sentiment_score":-0.03088558465242386},{"word":"me","start":44.18,"end":44.34,"confidence":0.96875,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.06409095227718353},{"word":"to","start":44.34,"end":44.84,"confidence":0.48120117,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.050776008516550064},{"word":"to","start":48.665,"end":48.985,"confidence":0.58984375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.051849208772182465},{"word":"a","start":48.985,"end":49.225,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03923026844859123},{"word":"plan","start":49.225,"end":49.725,"confidence":0.982666,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":-0.060725610703229904},{"word":"it's","start":50.105,"end":50.425,"confidence":0.98291016,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.05789537727832794},{"word":"got","start":50.425,"end":50.825,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.04158913344144821},{"word":"a","start":50.825,"end":51.065002,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.038080547004938126},{"word":"twelve","start":51.065002,"end":51.465,"confidence":0.99902344,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.046239860355854034},{"word":"month","start":51.465,"end":51.965,"confidence":0.984375,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.037474725395441055},{"word":"contract","start":52.345,"end":52.845,"confidence":1.0,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.033821284770965576},{"word":"or","start":53.065002,"end":53.465,"confidence":0.97509766,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04675404727458954},{"word":"a","start":53.465,"end":53.705,"confidence":0.97998047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05212538689374924},{"word":"twenty","start":53.705,"end":54.025,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.023201875388622284},{"word":"four","start":54.025,"end":54.265,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.027300797402858738},{"word":"month","start":54.265,"end":54.665,"confidence":0.9790039,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.028874654322862625},{"word":"contract","start":54.665,"end":55.165,"confidence":0.9995117,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":-0.0321776419878006},{"word":"i","start":55.865,"end":56.025,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.003732975572347641},{"word":"can","start":56.025,"end":56.265,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.014870740473270416},{"word":"see","start":56.265,"end":56.585,"confidence":0.94628906,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.012880448251962662},{"word":"twelve","start":56.585,"end":56.985,"confidence":0.9970703,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.002032950520515442},{"word":"month","start":56.985,"end":57.485,"confidence":0.54052734,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.00022400543093681335},{"word":"is","start":57.545,"end":57.785,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.006487928330898285},{"word":"for","start":57.785,"end":57.945,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.017690584063529968},{"word":"$45","start":57.945,"end":58.905,"confidence":0.99975586,"punctuated_word":"$45","sentiment":"neutral","sentiment_score":0.015820961445569992},{"word":"and","start":58.905,"end":59.225,"confidence":0.7182617,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01451750472187996},{"word":"24","start":59.225,"end":59.945,"confidence":0.99902344,"punctuated_word":"24","sentiment":"neutral","sentiment_score":0.017530977725982666},{"word":"is","start":59.945,"end":60.445,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.015524908900260924},{"word":"$0","start":61.44,"end":62.0,"confidence":0.99902344,"punctuated_word":"$0","sentiment":"neutral","sentiment_score":-0.014078188687562944},{"word":"when","start":62.0,"end":62.12,"confidence":0.43286133,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.016741767525672913},{"word":"it","start":62.12,"end":62.239998,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.01958809420466423},{"word":"comes","start":62.239998,"end":62.48,"confidence":0.984375,"punctuated_word":"comes","sentiment":"neutral","sentiment_score":-0.02187938615679741},{"word":"to","start":62.48,"end":62.719997,"confidence":0.8701172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02109488844871521},{"word":"the","start":62.719997,"end":63.04,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.024723656475543976},{"word":"modem","start":63.04,"end":63.54,"confidence":0.91625977,"punctuated_word":"modem.","sentiment":"neutral","sentiment_score":-0.018480170518159863},{"word":"but","start":64.24,"end":64.479996,"confidence":0.97802734,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02615366131067276},{"word":"does","start":64.479996,"end":64.72,"confidence":0.9941406,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.027355749160051342},{"word":"that","start":64.72,"end":64.96,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.057655151933431625},{"word":"mean","start":64.96,"end":65.46,"confidence":0.99902344,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.04862712323665619},{"word":"sorry","start":74.685,"end":75.005,"confidence":0.7409668,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.07671277970075607},{"word":"when","start":75.005,"end":75.245,"confidence":0.9980469,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.06498633325099945},{"word":"you","start":75.245,"end":75.325,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06655938923358917},{"word":"say","start":75.325,"end":75.645004,"confidence":0.9013672,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.051116444170475006},{"word":"network","start":75.645004,"end":76.145004,"confidence":0.96118164,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.08017030358314514},{"word":"what","start":76.925,"end":77.425,"confidence":0.99316406,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0876108705997467},{"word":"what","start":77.965004,"end":78.045,"confidence":0.6879883,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.08433212339878082},{"word":"do","start":78.045,"end":78.285,"confidence":0.67285156,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.08456255495548248},{"word":"you","start":78.285,"end":78.365,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07457572221755981},{"word":"mean","start":78.365,"end":78.605,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.06353634595870972},{"word":"by","start":78.605,"end":78.765,"confidence":0.9951172,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.06323327124118805},{"word":"the","start":78.765,"end":78.845,"confidence":0.40039062,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07090182602405548},{"word":"by","start":79.005,"end":79.165,"confidence":0.9970703,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.061031654477119446},{"word":"that","start":79.165,"end":79.665,"confidence":0.9980469,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.06994885206222534},{"word":"it'd","start":92.47,"end":92.63,"confidence":0.6503906,"punctuated_word":"It'd","sentiment":"neutral","sentiment_score":-0.000552461831830442},{"word":"be","start":92.63,"end":92.79,"confidence":0.9472656,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0030586346983909607},{"word":"for","start":92.79,"end":93.03,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.007636554539203644},{"word":"nbn","start":93.03,"end":93.53,"confidence":0.71240234,"punctuated_word":"NBN.","sentiment":"neutral","sentiment_score":-0.01732189953327179},{"word":"yes","start":103.51,"end":103.91,"confidence":0.9086914,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.017121117562055588},{"word":"it's","start":103.91,"end":104.41,"confidence":0.9321289,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0037716131191700697},{"word":"unit","start":104.63,"end":105.13,"confidence":0.9921875,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.00013599172234535217},{"word":"231","start":105.585,"end":106.805,"confidence":0.9642741,"punctuated_word":"231.","sentiment":"neutral","sentiment_score":0.012317026033997536},{"word":"nope","start":109.905,"end":110.225,"confidence":0.8798828,"punctuated_word":"Nope.","sentiment":"neutral","sentiment_score":-0.025663038715720177},{"word":"2231","start":110.225,"end":112.325005,"confidence":0.9764404,"punctuated_word":"2231.","sentiment":"neutral","sentiment_score":-0.0145854614675045},{"word":"yep","start":116.225,"end":116.625,"confidence":0.9921875,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.011477960273623466},{"word":"so","start":116.625,"end":116.785,"confidence":0.90478516,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0069363415241241455},{"word":"unit","start":116.785,"end":117.185,"confidence":0.99902344,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.003620099276304245},{"word":"23139","start":117.185,"end":118.805,"confidence":0.9742187,"punctuated_word":"23139","sentiment":"neutral","sentiment_score":0.012591924518346786},{"word":"owen","start":118.945,"end":119.445,"confidence":0.8232422,"punctuated_word":"Owen","sentiment":"neutral","sentiment_score":0.004300577566027641},{"word":"crescent","start":119.505005,"end":120.005005,"confidence":0.9094238,"punctuated_word":"Crescent.","sentiment":"neutral","sentiment_score":0.0062390780076384544},{"word":"owen","start":124.65,"end":125.05,"confidence":0.99902344,"punctuated_word":"Owen","sentiment":"neutral","sentiment_score":0.0008577089756727219},{"word":"crescent","start":125.05,"end":125.55,"confidence":0.99902344,"punctuated_word":"Crescent","sentiment":"neutral","sentiment_score":0.002850577235221863},{"word":"in","start":129.05,"end":129.37,"confidence":0.7895508,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0010093450546264648},{"word":"lineham","start":129.37,"end":129.87,"confidence":0.87809247,"punctuated_word":"Lineham.","sentiment":"neutral","sentiment_score":0.0005845974083058536},{"word":"yes","start":137.42499,"end":137.92499,"confidence":0.91186523,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.009287732653319836},{"word":"okay","start":144.78499,"end":145.265,"confidence":0.98706055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0336093008518219},{"word":"sure","start":145.265,"end":145.765,"confidence":0.9946289,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.05140075087547302},{"word":"yes","start":203.125,"end":203.625,"confidence":0.9926758,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07304612547159195},{"word":"okay","start":216.20001,"end":216.6,"confidence":0.84399414,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03172930330038071},{"word":"sorry","start":216.6,"end":217.0,"confidence":0.9941406,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.05174426734447479},{"word":"what","start":217.0,"end":217.24,"confidence":0.9980469,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.014243390411138536},{"word":"is","start":217.24,"end":217.40001,"confidence":0.6870117,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0035376381129026413},{"word":"that","start":217.40001,"end":217.8,"confidence":0.8664551,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.013772348873317242},{"word":"the","start":217.8,"end":218.3,"confidence":0.7988281,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.02821581624448299},{"word":"linham","start":218.77501,"end":219.255,"confidence":0.56848145,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":0.07588441669940948},{"word":"network","start":219.255,"end":219.755,"confidence":0.5866699,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.0692158192396164},{"word":"okay","start":235.54001,"end":235.86,"confidence":0.6697998,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05931300669908523},{"word":"wait","start":235.86,"end":236.36,"confidence":0.9812012,"punctuated_word":"Wait.","sentiment":"neutral","sentiment_score":0.028314463794231415},{"word":"on","start":236.58,"end":236.82,"confidence":0.6767578,"punctuated_word":"On","sentiment":"neutral","sentiment_score":0.02190260589122772},{"word":"your","start":236.82,"end":237.06,"confidence":0.9863281,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.024412622675299644},{"word":"guys'","start":237.06,"end":237.46,"confidence":0.8444824,"punctuated_word":"guys'","sentiment":"neutral","sentiment_score":0.04289419203996658},{"word":"website","start":237.46,"end":237.96,"confidence":0.76953125,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":0.034655213356018066},{"word":"and","start":238.26,"end":238.5,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.00850757211446762},{"word":"it's","start":238.5,"end":238.9,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.015355786308646202},{"word":"saying","start":238.9,"end":239.14,"confidence":0.99609375,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":0.02066103368997574},{"word":"yeah","start":249.67499,"end":250.17499,"confidence":0.7062988,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07159210741519928},{"word":"yes","start":258.45,"end":258.77,"confidence":0.8076172,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.24622859060764313},{"word":"sir","start":258.77,"end":259.17,"confidence":0.9980469,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.2880134582519531},{"word":"i'm","start":259.17,"end":259.49,"confidence":0.89208984,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.15177130699157715},{"word":"looking","start":259.49,"end":259.89,"confidence":0.99902344,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.10986551642417908},{"word":"at","start":259.89,"end":260.05,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.18622949719429016},{"word":"that","start":260.05,"end":260.21,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2107076346874237},{"word":"one","start":260.21,"end":260.45,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.1556253582239151},{"word":"right","start":260.45,"end":260.61002,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.1641097068786621},{"word":"now","start":260.61002,"end":260.85,"confidence":0.76171875,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.15256965160369873},{"word":"the","start":260.85,"end":261.09,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1826452612876892},{"word":"lindenhund","start":261.09,"end":261.57,"confidence":0.67317706,"punctuated_word":"Lindenhund","sentiment":"neutral","sentiment_score":0.17946283519268036},{"word":"basics","start":261.57,"end":262.07,"confidence":0.7729492,"punctuated_word":"Basics","sentiment":"neutral","sentiment_score":0.13928164541721344},{"word":"nbn","start":262.77,"end":263.27,"confidence":0.5180664,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":0.086540587246418},{"word":"25","start":264.05,"end":264.69,"confidence":0.9482422,"punctuated_word":"25","sentiment":"neutral","sentiment_score":0.020416801795363423},{"word":"unlimited","start":264.69,"end":265.19,"confidence":0.8051758,"punctuated_word":"unlimited","sentiment":"neutral","sentiment_score":0.03540237247943878},{"word":"is","start":265.49,"end":265.73,"confidence":0.8222656,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.008140560239553452},{"word":"what","start":265.73,"end":265.89,"confidence":0.9892578,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.012294743210077286},{"word":"i'm","start":265.89,"end":266.05,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.009255667217075825},{"word":"looking","start":266.05,"end":266.29,"confidence":0.99316406,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.008648324757814407},{"word":"at","start":266.29,"end":266.79,"confidence":0.9848633,"punctuated_word":"at.","sentiment":"neutral","sentiment_score":0.01663542538881302},{"word":"oh","start":271.89,"end":272.13,"confidence":0.7088623,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.15402719378471377},{"word":"sorry","start":272.13,"end":272.37,"confidence":0.95996094,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.23248957097530365},{"word":"i","start":272.37,"end":272.61,"confidence":0.8310547,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3468635082244873},{"word":"misunderstood","start":272.61,"end":273.11,"confidence":0.87353516,"punctuated_word":"misunderstood","sentiment":"neutral","sentiment_score":-0.25757020711898804},{"word":"your","start":273.385,"end":273.625,"confidence":0.27539062,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12069550901651382},{"word":"question","start":273.625,"end":273.945,"confidence":0.98291016,"punctuated_word":"question","sentiment":"neutral","sentiment_score":-0.09485626220703124},{"word":"before","start":273.945,"end":274.445,"confidence":0.98657227,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":-0.14182499051094055},{"word":"so","start":274.585,"end":274.98502,"confidence":0.49145508,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07288648188114166},{"word":"nbn","start":274.98502,"end":275.48502,"confidence":0.8173828,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":-0.056938380002975464},{"word":"is","start":275.70502,"end":275.945,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06413924694061279},{"word":"available","start":275.945,"end":276.445,"confidence":0.99902344,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.04829750210046768},{"word":"for","start":276.585,"end":276.825,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03672350198030472},{"word":"that","start":276.825,"end":277.14502,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.050308261066675186},{"word":"address","start":277.14502,"end":277.625,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.056321293115615845},{"word":"that","start":277.625,"end":277.785,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05534552037715912},{"word":"i","start":277.785,"end":277.945,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06075703352689743},{"word":"gave","start":277.945,"end":278.105,"confidence":1.0,"punctuated_word":"gave","sentiment":"neutral","sentiment_score":-0.04090788960456848},{"word":"you","start":278.105,"end":278.605,"confidence":0.96069336,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.05583254620432854},{"word":"okay","start":287.71,"end":287.94998,"confidence":0.85546875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.038505230098962784},{"word":"and","start":287.94998,"end":288.03,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.03193199634552002},{"word":"then","start":288.03,"end":288.27,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.02413691207766533},{"word":"what","start":288.27,"end":288.50998,"confidence":0.98291016,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.03492232784628868},{"word":"does","start":288.50998,"end":288.75,"confidence":0.9770508,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.04654332250356674},{"word":"n","start":288.75,"end":288.99,"confidence":0.5810547,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.026755426079034805},{"word":"b","start":288.99,"end":289.15,"confidence":0.77978516,"punctuated_word":"b","sentiment":"neutral","sentiment_score":-0.026430603116750717},{"word":"n","start":289.15,"end":289.38998,"confidence":0.9892578,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.032256126403808594},{"word":"25","start":289.38998,"end":289.94998,"confidence":0.9995117,"punctuated_word":"25","sentiment":"neutral","sentiment_score":-0.04379471763968468},{"word":"mean","start":289.94998,"end":290.44998,"confidence":0.9946289,"punctuated_word":"mean?","sentiment":"neutral","sentiment_score":-0.03442583605647087},{"word":"okay","start":300.27,"end":300.77,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.001007337123155594},{"word":"is","start":300.90997,"end":301.06998,"confidence":0.99609375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.03742124140262604},{"word":"it","start":301.06998,"end":301.31,"confidence":0.95166016,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.009839560836553574},{"word":"n","start":301.31,"end":301.47,"confidence":0.9902344,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.02706708200275898},{"word":"b","start":301.47,"end":301.71,"confidence":0.99609375,"punctuated_word":"b","sentiment":"neutral","sentiment_score":-0.03113437443971634},{"word":"n","start":301.71,"end":301.87,"confidence":0.99609375,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.031381551176309586},{"word":"or","start":301.87,"end":302.11,"confidence":0.8232422,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06764478981494904},{"word":"is","start":302.11,"end":302.27,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07601570338010788},{"word":"it","start":302.27,"end":302.43,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05010542273521423},{"word":"not","start":302.43,"end":302.59,"confidence":0.9941406,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05528265982866287},{"word":"n","start":302.59,"end":302.75,"confidence":0.9941406,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.044626906514167786},{"word":"b","start":302.75,"end":302.90997,"confidence":0.9838867,"punctuated_word":"b","sentiment":"neutral","sentiment_score":-0.03810104355216026},{"word":"n","start":302.90997,"end":303.345,"confidence":0.9951172,"punctuated_word":"n?","sentiment":"neutral","sentiment_score":-0.03353279456496239},{"word":"it's","start":306.225,"end":306.385,"confidence":0.92578125,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.03834246844053269},{"word":"got","start":306.385,"end":306.625,"confidence":0.7128906,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.029131952673196793},{"word":"the","start":306.625,"end":306.705,"confidence":0.61816406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02718178555369377},{"word":"okay","start":312.305,"end":312.785,"confidence":0.69384766,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.026847384870052338},{"word":"that's","start":312.785,"end":313.185,"confidence":0.9819336,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.20793670415878296},{"word":"that's","start":313.185,"end":313.585,"confidence":0.9975586,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.31590184569358826},{"word":"fine","start":313.585,"end":314.085,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.2703150510787964},{"word":"so","start":315.345,"end":315.745,"confidence":0.87841797,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.17888996005058289},{"word":"my","start":315.745,"end":316.245,"confidence":0.9941406,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.08347885310649872},{"word":"actual","start":316.305,"end":316.805,"confidence":0.99902344,"punctuated_word":"actual","sentiment":"neutral","sentiment_score":0.06473097205162048},{"word":"question","start":316.865,"end":317.365,"confidence":1.0,"punctuated_word":"question","sentiment":"neutral","sentiment_score":0.07550123333930969},{"word":"was","start":317.505,"end":318.005,"confidence":0.8408203,"punctuated_word":"was,","sentiment":"neutral","sentiment_score":0.15247036516666412},{"word":"i've","start":318.41,"end":318.57,"confidence":0.9975586,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.14556588232517242},{"word":"gone","start":318.57,"end":318.81,"confidence":0.99902344,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":0.18422755599021912},{"word":"ahead","start":318.81,"end":319.13,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.2488422244787216},{"word":"and","start":319.13,"end":319.37,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.22483660280704496},{"word":"selected","start":319.37,"end":319.87,"confidence":1.0,"punctuated_word":"selected","sentiment":"neutral","sentiment_score":0.24936765432357788},{"word":"that","start":320.33,"end":320.83,"confidence":0.7454834,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.16654092073440552},{"word":"and","start":321.29,"end":321.79,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13162517547607422},{"word":"then","start":322.33,"end":322.57,"confidence":0.9921875,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.12127286940813065},{"word":"there's","start":322.57,"end":322.88998,"confidence":0.98291016,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.10712212324142456},{"word":"two","start":322.88998,"end":323.21,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.07252353429794312},{"word":"options","start":323.21,"end":323.71,"confidence":0.87231445,"punctuated_word":"options,","sentiment":"neutral","sentiment_score":0.0557619109749794},{"word":"a","start":324.25,"end":324.49,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0643979012966156},{"word":"twenty","start":324.49,"end":324.81,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.05975092202425003},{"word":"four","start":324.81,"end":324.97,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.02280716598033905},{"word":"month","start":324.97,"end":325.37,"confidence":0.97509766,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.04444073513150215},{"word":"contract","start":325.37,"end":325.87,"confidence":1.0,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.04258166253566742},{"word":"or","start":326.01,"end":326.25,"confidence":0.97314453,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04226063936948776},{"word":"a","start":326.25,"end":326.33,"confidence":0.9633789,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03960444778203964},{"word":"twelve","start":326.33,"end":326.65,"confidence":0.99902344,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.04171878844499588},{"word":"month","start":326.65,"end":327.05,"confidence":0.99902344,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.031005866825580597},{"word":"contract","start":327.05,"end":327.55,"confidence":0.99560547,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.0005426779389381409},{"word":"does","start":328.41,"end":328.57,"confidence":0.9970703,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":0.0041244179010391235},{"word":"that","start":328.57,"end":328.81,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0028962939977645874},{"word":"mean","start":328.81,"end":329.05,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.02844791859388351},{"word":"if","start":329.05,"end":329.21,"confidence":0.98291016,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.049040939658880234},{"word":"i","start":329.21,"end":329.37,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.026820003986358643},{"word":"sign","start":329.37,"end":329.61,"confidence":0.9526367,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.11390171945095062},{"word":"up","start":329.61,"end":329.77,"confidence":0.99609375,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.012500405311584473},{"word":"for","start":329.77,"end":330.01,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.006497442722320557},{"word":"a","start":330.01,"end":330.09,"confidence":0.7836914,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01551615074276924},{"word":"twenty","start":330.09,"end":330.49,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.06539532542228699},{"word":"four","start":330.49,"end":330.65,"confidence":0.9970703,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.010698214173316956},{"word":"month","start":330.65,"end":331.05,"confidence":0.95410156,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.09231237322092056},{"word":"account","start":331.05,"end":331.55,"confidence":0.7062988,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.06362351775169373},{"word":"break","start":331.935,"end":332.17502,"confidence":0.9658203,"punctuated_word":"break","sentiment":"neutral","sentiment_score":-0.026558056473731995},{"word":"free","start":332.17502,"end":332.67502,"confidence":0.9970703,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.10932973027229308},{"word":"of","start":333.055,"end":333.135,"confidence":0.9838867,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09826444089412688},{"word":"it","start":333.135,"end":333.295,"confidence":0.9741211,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07786305248737335},{"word":"in","start":333.295,"end":333.535,"confidence":0.8720703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04057431221008301},{"word":"case","start":333.535,"end":333.935,"confidence":0.95703125,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.05009955167770386},{"word":"i","start":333.935,"end":334.17502,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.019336998462677},{"word":"move","start":334.17502,"end":334.575,"confidence":0.94628906,"punctuated_word":"move","sentiment":"neutral","sentiment_score":-0.017150163650512695},{"word":"next","start":334.575,"end":334.89502,"confidence":0.9770508,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.04219161719083786},{"word":"year","start":334.89502,"end":335.39502,"confidence":0.99609375,"punctuated_word":"year?","sentiment":"neutral","sentiment_score":0.04383768141269684},{"word":"okay","start":355.78,"end":356.28,"confidence":0.7788086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05183436721563339},{"word":"but","start":357.54,"end":357.78,"confidence":0.82714844,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05140645056962967},{"word":"let's","start":357.78,"end":358.1,"confidence":0.9880371,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.05102219432592392},{"word":"say","start":358.1,"end":358.5,"confidence":0.9980469,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.025151405483484268},{"word":"if","start":358.5,"end":358.74,"confidence":0.80371094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.04022561386227608},{"word":"i","start":358.74,"end":358.98,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.043180905282497406},{"word":"move","start":358.98,"end":359.3,"confidence":0.7011719,"punctuated_word":"move","sentiment":"neutral","sentiment_score":-0.056992121040821075},{"word":"out","start":359.3,"end":359.54,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.0528176948428154},{"word":"of","start":359.54,"end":359.7,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0582110732793808},{"word":"the","start":359.7,"end":359.78,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04337409138679504},{"word":"property","start":359.78,"end":360.28,"confidence":1.0,"punctuated_word":"property","sentiment":"neutral","sentiment_score":-0.04295310005545616},{"word":"and","start":360.74,"end":360.9,"confidence":0.6538086,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.031227508559823036},{"word":"then","start":360.9,"end":361.38,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.01920238509774208},{"word":"i","start":361.38,"end":361.7,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0206280704587698},{"word":"bring","start":361.7,"end":362.2,"confidence":0.99902344,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":-0.04448586702346802},{"word":"the","start":362.625,"end":363.125,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02633287757635117},{"word":"and","start":363.745,"end":363.98502,"confidence":0.72314453,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.018409715965390205},{"word":"then","start":363.98502,"end":364.14502,"confidence":0.6459961,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.012333499267697334},{"word":"i","start":364.14502,"end":364.30502,"confidence":0.7524414,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03141012787818909},{"word":"stay","start":364.30502,"end":364.625,"confidence":0.76123047,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.031521741300821304},{"word":"with","start":364.625,"end":364.86502,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.05992726981639862},{"word":"you","start":364.86502,"end":365.02502,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.042256761342287064},{"word":"guys","start":365.02502,"end":365.265,"confidence":0.8569336,"punctuated_word":"guys,","sentiment":"neutral","sentiment_score":-0.057907585054636},{"word":"is","start":365.265,"end":365.42502,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09369263052940369},{"word":"that","start":365.42502,"end":365.665,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09983522444963457},{"word":"still","start":365.665,"end":365.905,"confidence":0.9921875,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.090657539665699},{"word":"considered","start":365.905,"end":366.385,"confidence":0.9980469,"punctuated_word":"considered","sentiment":"neutral","sentiment_score":-0.12647226452827454},{"word":"cancellation","start":366.385,"end":366.885,"confidence":0.7109375,"punctuated_word":"cancellation,","sentiment":"neutral","sentiment_score":-0.10095278173685074},{"word":"or","start":366.945,"end":367.105,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.11747431755065918},{"word":"can","start":367.105,"end":367.345,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.06595472246408463},{"word":"i","start":367.345,"end":367.42502,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06066427007317543},{"word":"just","start":367.42502,"end":367.665,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.051487404853105545},{"word":"keep","start":367.665,"end":367.905,"confidence":0.99609375,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":-0.06279433518648148},{"word":"the","start":367.905,"end":368.065,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0467604286968708},{"word":"same","start":368.065,"end":368.545,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.020854659378528595},{"word":"plan","start":368.545,"end":369.045,"confidence":0.99853516,"punctuated_word":"plan?","sentiment":"neutral","sentiment_score":-0.04274380952119827},{"word":"okay","start":386.51,"end":387.01,"confidence":0.7873535,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03557422384619713},{"word":"alright","start":387.07,"end":387.57,"confidence":0.9975586,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05421644076704979},{"word":"and","start":389.125,"end":389.525,"confidence":0.7631836,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.008829113095998764},{"word":"sorry","start":389.525,"end":390.025,"confidence":0.56555176,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.0003322083503007889},{"word":"how","start":390.085,"end":390.48502,"confidence":0.9980469,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.02139817178249359},{"word":"can","start":390.48502,"end":390.725,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02816259115934372},{"word":"i","start":390.725,"end":391.125,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02243873104453087},{"word":"check","start":391.125,"end":391.625,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.021956007927656177},{"word":"whether","start":392.005,"end":392.505,"confidence":0.9951172,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":0.025542963296175003},{"word":"the","start":392.805,"end":393.045,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03769636154174805},{"word":"modem","start":393.045,"end":393.545,"confidence":0.99902344,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":0.04861626774072647},{"word":"that","start":393.605,"end":393.845,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.034619349986314774},{"word":"i've","start":393.845,"end":394.085,"confidence":0.99902344,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.02814944088459015},{"word":"got","start":394.085,"end":394.585,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.038252733647823334},{"word":"is","start":394.805,"end":395.285,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.028752554208040237},{"word":"compatible","start":395.285,"end":395.785,"confidence":0.9885254,"punctuated_word":"compatible?","sentiment":"neutral","sentiment_score":0.02608026936650276},{"word":"is","start":396.405,"end":396.64502,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.010634388774633408},{"word":"it","start":396.64502,"end":397.14502,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02497342973947525},{"word":"with","start":397.20502,"end":397.445,"confidence":0.96875,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0026476942002773285},{"word":"just","start":397.445,"end":397.845,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.007958455011248589},{"word":"the","start":397.845,"end":398.005,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005531292408704758},{"word":"building","start":398.005,"end":398.505,"confidence":1.0,"punctuated_word":"building","sentiment":"neutral","sentiment_score":0.01110030896961689},{"word":"that","start":398.965,"end":399.125,"confidence":0.9819336,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0047338902950286865},{"word":"i'm","start":399.125,"end":399.365,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0015123741468414664},{"word":"moving","start":399.365,"end":399.685,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":0.001932300627231598},{"word":"into","start":399.685,"end":400.185,"confidence":0.99560547,"punctuated_word":"into?","sentiment":"neutral","sentiment_score":0.008182013407349586},{"word":"oh","start":404.89,"end":404.97,"confidence":0.923584,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.01038491539657116},{"word":"yes","start":404.97,"end":405.29,"confidence":0.9897461,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.013872084207832812},{"word":"sorry","start":405.29,"end":405.69,"confidence":0.9914551,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.007951125502586365},{"word":"the","start":405.69,"end":405.85,"confidence":0.9980469,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.0032073743641376495},{"word":"router","start":405.85,"end":406.35,"confidence":0.9916992,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.0013440269976854324},{"word":"right","start":436.92,"end":437.08002,"confidence":0.75268555,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.019540389999747276},{"word":"okay","start":437.08002,"end":437.58002,"confidence":0.9904785,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0187380351126194},{"word":"right","start":440.905,"end":441.405,"confidence":0.9904785,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.04024617746472359},{"word":"okay","start":450.505,"end":451.005,"confidence":0.9633789,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14249145984649658},{"word":"all","start":454.62,"end":454.78,"confidence":0.91845703,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.34598255157470703},{"word":"good","start":454.78,"end":455.18,"confidence":0.99658203,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3876648545265198},{"word":"thanks","start":455.18,"end":455.58,"confidence":0.9921875,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.6263819932937622},{"word":"thanks","start":455.58,"end":455.9,"confidence":0.703125,"punctuated_word":"thanks","sentiment":"positive","sentiment_score":0.6608023047447205},{"word":"for","start":455.9,"end":456.06,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6800812482833862},{"word":"that","start":456.06,"end":456.46,"confidence":0.9995117,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.5823485851287842},{"word":"appreciate","start":456.46,"end":456.94,"confidence":0.9951172,"punctuated_word":"Appreciate","sentiment":"positive","sentiment_score":0.6010390520095825},{"word":"your","start":456.94,"end":457.1,"confidence":0.9980469,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5649147033691406},{"word":"help","start":457.1,"end":457.6,"confidence":0.99902344,"punctuated_word":"help.","sentiment":"positive","sentiment_score":0.53184574842453},{"word":"yep","start":473.865,"end":474.26498,"confidence":0.859375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.010184778831899166},{"word":"that's","start":474.26498,"end":474.585,"confidence":0.9946289,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1450076550245285},{"word":"fine","start":474.585,"end":474.905,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.12923024594783783},{"word":"yep","start":474.905,"end":475.305,"confidence":0.99194336,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03326965123414993},{"word":"i'm","start":475.305,"end":475.465,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0029837782494723797},{"word":"aware","start":475.465,"end":475.785,"confidence":0.99902344,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.009916909039020538},{"word":"of","start":475.785,"end":475.865,"confidence":0.98535156,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.00909397378563881},{"word":"it","start":475.865,"end":476.365,"confidence":0.98657227,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.008757386356592178},{"word":"thank","start":476.62494,"end":477.12494,"confidence":0.93603516,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.68243408203125},{"word":"you","start":478.94495,"end":479.44495,"confidence":0.99658203,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.253345251083374},{"word":"bye","start":484.14493,"end":484.64493,"confidence":0.9399414,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.12658999860286713}],"paragraphs":{"transcript":"\nHi. My name's Adrian. I'm actually gonna move into a new rental property this Friday, and I just want to speak to someone about Internet connection. Yes. So sorry.\n\nI'm just going through your website and looking at the options that I need that you guys have. I'm looking at the the basic one, but then when I go well, when it gets me to to a plan, it's got a twelve month contract or a twenty four month contract. I can see twelve month is for $45 and 24 is $0 when it comes to the modem. But does that mean Sorry. When you say network, what what do you mean by the by that?\n\nIt'd be for NBN. Yes. It's Unit 231. Nope. 2231.\n\nYep. So Unit 23139 Owen Crescent. Owen Crescent in Lineham. Yes. Okay.\n\nSure. Yes. Okay. Sorry. What is that?\n\nThe Linham network. Okay. Wait. On your guys' website, and it's saying Yeah. Yes, sir.\n\nI'm looking at that one right now, the Lindenhund Basics NBN 25 unlimited is what I'm looking at. Oh, sorry. I misunderstood your question before. So NBN is available for that address that I gave you? Okay.\n\nAnd then what does n b n 25 mean? Okay. Is it n b n or is it not n b n? It's got the okay. That's that's fine.\n\nSo my actual question was, I've gone ahead and selected that, and then there's two options, a twenty four month contract or a twelve month contract. Does that mean if I sign up for a twenty four month account, break free of it in case I move next year? Okay. But let's say if I move out of the property and then I bring the and then I stay with you guys, is that still considered cancellation, or can I just keep the same plan? Okay.\n\nAlright. And sorry. How can I check whether the modem that I've got is compatible? Is it with just the building that I'm moving into? Oh, yes.\n\nSorry. The router. Right. Okay. Right.\n\nOkay. All good. Thanks thanks for that. Appreciate your help. Yep.\n\nThat's fine. Yep. I'm aware of it. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.72,"end":9.04,"sentiment":"neutral","sentiment_score":0.1411929726600647},{"text":"My name's Adrian.","start":9.04,"end":10.58,"sentiment":"neutral","sentiment_score":0.14840427537759146},{"text":"I'm actually gonna move into a new rental property this Friday, and I just want to speak to someone about Internet connection.","start":10.719999,"end":19.695,"sentiment":"neutral","sentiment_score":0.12326514653184197},{"text":"Yes.","start":26.235,"end":26.555,"sentiment":"neutral","sentiment_score":0.1005561351776123},{"text":"So sorry.","start":26.555,"end":27.115,"sentiment":"neutral","sentiment_score":-0.008334305137395859}],"sentiment":"neutral","sentiment_score":0.11662505335848906,"num_words":29,"start":8.72,"end":27.115},{"sentences":[{"text":"I'm just going through your website and looking at the options that I need that you guys have.","start":27.115,"end":34.12,"sentiment":"neutral","sentiment_score":-0.00016199621475405164},{"text":"I'm looking at the the basic one, but then when I go well, when it gets me to to a plan, it's got a twelve month contract or a twenty four month contract.","start":35.7,"end":55.165,"sentiment":"neutral","sentiment_score":-0.03227087257034851},{"text":"I can see twelve month is for $45 and 24 is $0 when it comes to the modem.","start":55.865,"end":63.54,"sentiment":"neutral","sentiment_score":-0.007513659488823678},{"text":"But does that mean Sorry.","start":64.24,"end":75.005,"sentiment":"neutral","sentiment_score":-0.0473008930683136},{"text":"When you say network, what what do you mean by the by that?","start":75.005,"end":79.665,"sentiment":"neutral","sentiment_score":-0.0709665916286982}],"sentiment":"neutral","sentiment_score":-0.027151387977017754,"num_words":87,"start":27.115,"end":79.665},{"sentences":[{"text":"It'd be for NBN.","start":92.47,"end":93.53,"sentiment":"neutral","sentiment_score":-0.007142387650674209},{"text":"Yes.","start":103.51,"end":103.91,"sentiment":"neutral","sentiment_score":0.017121117562055588},{"text":"It's Unit 231.","start":103.91,"end":106.805,"sentiment":"neutral","sentiment_score":0.005408210291837652},{"text":"Nope.","start":109.905,"end":110.225,"sentiment":"neutral","sentiment_score":-0.025663038715720177},{"text":"2231.","start":110.225,"end":112.325005,"sentiment":"neutral","sentiment_score":-0.0145854614675045}],"sentiment":"neutral","sentiment_score":-0.0035472302348352968,"num_words":10,"start":92.47,"end":112.325005},{"sentences":[{"text":"Yep.","start":116.225,"end":116.625,"sentiment":"neutral","sentiment_score":0.011477960273623466},{"text":"So Unit 23139 Owen Crescent.","start":116.625,"end":120.005005,"sentiment":"neutral","sentiment_score":0.006737604178488255},{"text":"Owen Crescent in Lineham.","start":124.65,"end":129.87,"sentiment":"neutral","sentiment_score":0.0013255571684567258},{"text":"Yes.","start":137.42499,"end":137.92499,"sentiment":"neutral","sentiment_score":0.009287732653319836},{"text":"Okay.","start":144.78499,"end":145.265,"sentiment":"neutral","sentiment_score":0.0336093008518219}],"sentiment":"neutral","sentiment_score":0.007780436945419448,"num_words":12,"start":116.225,"end":145.265},{"sentences":[{"text":"Sure.","start":145.265,"end":145.765,"sentiment":"neutral","sentiment_score":0.05140075087547302},{"text":"Yes.","start":203.125,"end":203.625,"sentiment":"neutral","sentiment_score":0.07304612547159195},{"text":"Okay.","start":216.20001,"end":216.6,"sentiment":"neutral","sentiment_score":-0.03172930330038071},{"text":"Sorry.","start":216.6,"end":217.0,"sentiment":"neutral","sentiment_score":-0.05174426734447479},{"text":"What is that?","start":217.0,"end":217.8,"sentiment":"neutral","sentiment_score":0.001022198858360449}],"sentiment":"neutral","sentiment_score":0.006291414611041546,"num_words":7,"start":145.265,"end":217.8},{"sentences":[{"text":"The Linham network.","start":217.8,"end":219.755,"sentiment":"neutral","sentiment_score":0.05777201739450296},{"text":"Okay.","start":235.54001,"end":235.86,"sentiment":"neutral","sentiment_score":0.05931300669908523},{"text":"Wait.","start":235.86,"end":236.36,"sentiment":"neutral","sentiment_score":0.028314463794231415},{"text":"On your guys' website, and it's saying Yeah.","start":236.58,"end":250.17499,"sentiment":"neutral","sentiment_score":0.029997641686350107},{"text":"Yes, sir.","start":258.45,"end":259.17,"sentiment":"neutral","sentiment_score":0.2671210244297981}],"sentiment":"neutral","sentiment_score":0.0690111136684815,"num_words":15,"start":217.8,"end":259.17},{"sentences":[{"text":"I'm looking at that one right now, the Lindenhund Basics NBN 25 unlimited is what I'm looking at.","start":259.17,"end":266.79,"sentiment":"neutral","sentiment_score":0.09834560860569279},{"text":"Oh, sorry.","start":271.89,"end":272.37,"sentiment":"neutral","sentiment_score":-0.1932583823800087},{"text":"I misunderstood your question before.","start":272.37,"end":274.445,"sentiment":"neutral","sentiment_score":-0.19236209541559218},{"text":"So NBN is available for that address that I gave you?","start":274.585,"end":278.605,"sentiment":"neutral","sentiment_score":-0.05440524152734063},{"text":"Okay.","start":287.71,"end":287.94998,"sentiment":"neutral","sentiment_score":-0.038505230098962784}],"sentiment":"neutral","sentiment_score":-0.005812680373924809,"num_words":37,"start":259.17,"end":287.94998},{"sentences":[{"text":"And then what does n b n 25 mean?","start":287.94998,"end":290.44998,"sentiment":"neutral","sentiment_score":-0.03346636311875449},{"text":"Okay.","start":300.27,"end":300.77,"sentiment":"neutral","sentiment_score":-0.001007337123155594},{"text":"Is it n b n or is it not n b n?","start":300.90997,"end":303.345,"sentiment":"neutral","sentiment_score":-0.04184609418734908},{"text":"It's got the okay.","start":306.225,"end":312.785,"sentiment":"neutral","sentiment_score":-0.016952205449342728},{"text":"That's that's fine.","start":312.785,"end":314.085,"sentiment":"neutral","sentiment_score":0.26471786697705585}],"sentiment":"neutral","sentiment_score":-0.002690101941597873,"num_words":29,"start":287.94998,"end":314.085},{"sentences":[{"text":"So my actual question was, I've gone ahead and selected that, and then there's two options, a twenty four month contract or a twelve month contract.","start":315.345,"end":327.55,"sentiment":"neutral","sentiment_score":0.10199494788853022},{"text":"Does that mean if I sign up for a twenty four month account, break free of it in case I move next year?","start":328.41,"end":335.39502,"sentiment":"neutral","sentiment_score":0.025269121903440227},{"text":"Okay.","start":355.78,"end":356.28,"sentiment":"neutral","sentiment_score":-0.05183436721563339},{"text":"But let's say if I move out of the property and then I bring the and then I stay with you guys, is that still considered cancellation, or can I just keep the same plan?","start":357.54,"end":369.045,"sentiment":"neutral","sentiment_score":-0.05260921280298914},{"text":"Okay.","start":386.51,"end":387.01,"sentiment":"neutral","sentiment_score":0.03557422384619713}],"sentiment":"neutral","sentiment_score":0.015993905318684356,"num_words":86,"start":315.345,"end":387.01},{"sentences":[{"text":"Alright.","start":387.07,"end":387.57,"sentiment":"neutral","sentiment_score":0.05421644076704979},{"text":"And sorry.","start":389.125,"end":390.025,"sentiment":"neutral","sentiment_score":0.004248452372848988},{"text":"How can I check whether the modem that I've got is compatible?","start":390.085,"end":395.785,"sentiment":"neutral","sentiment_score":0.030138786882162094},{"text":"Is it with just the building that I'm moving into?","start":396.405,"end":400.185,"sentiment":"neutral","sentiment_score":0.006973836699035019},{"text":"Oh, yes.","start":404.89,"end":405.29,"sentiment":"neutral","sentiment_score":0.012128499802201986}],"sentiment":"neutral","sentiment_score":0.019199042766423965,"num_words":27,"start":387.07,"end":405.29},{"sentences":[{"text":"Sorry.","start":405.29,"end":405.69,"sentiment":"neutral","sentiment_score":-0.007951125502586365},{"text":"The router.","start":405.69,"end":406.35,"sentiment":"neutral","sentiment_score":-0.002275700680911541},{"text":"Right.","start":436.92,"end":437.08002,"sentiment":"neutral","sentiment_score":0.019540389999747276},{"text":"Okay.","start":437.08002,"end":437.58002,"sentiment":"neutral","sentiment_score":0.0187380351126194},{"text":"Right.","start":440.905,"end":441.405,"sentiment":"neutral","sentiment_score":0.04024617746472359}],"sentiment":"neutral","sentiment_score":0.011003679285446802,"num_words":6,"start":405.29,"end":441.405},{"sentences":[{"text":"Okay.","start":450.505,"end":451.005,"sentiment":"neutral","sentiment_score":0.14249145984649658},{"text":"All good.","start":454.62,"end":455.18,"sentiment":"positive","sentiment_score":0.3668237030506134},{"text":"Thanks thanks for that.","start":455.18,"end":456.46,"sentiment":"positive","sentiment_score":0.6374035328626633},{"text":"Appreciate your help.","start":456.46,"end":457.6,"sentiment":"positive","sentiment_score":0.5659331679344177},{"text":"Yep.","start":473.865,"end":474.26498,"sentiment":"neutral","sentiment_score":0.010184778831899166}],"sentiment":"positive","sentiment_score":0.46670338909395714,"num_words":11,"start":450.505,"end":474.26498},{"sentences":[{"text":"That's fine.","start":474.26498,"end":474.905,"sentiment":"neutral","sentiment_score":0.13711895048618317},{"text":"Yep.","start":474.905,"end":475.305,"sentiment":"neutral","sentiment_score":0.03326965123414993},{"text":"I'm aware of it.","start":475.305,"end":476.365,"sentiment":"neutral","sentiment_score":-0.007688011857680976},{"text":"Thank you.","start":476.62494,"end":479.44495,"sentiment":"positive","sentiment_score":0.467889666557312},{"text":"Bye.","start":484.14493,"end":484.64493,"sentiment":"neutral","sentiment_score":-0.12658999860286713}],"sentiment":"neutral","sentiment_score":0.10859448392875493,"num_words":10,"start":474.26498,"end":484.64493}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Marie from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. My name's Adrian. I'm actually gonna move into a new rental property this Friday, and I just want to speak to someone about Internet connection.\n\nChannel 0: Yeah. I can assist you with that.\n\nChannel 1: Yes. So sorry. I'm just going through your website and looking at the options that I need that you guys have. I'm looking at the the basic one, but then when I go well, when it gets me to to a plan, it's got a twelve month contract or a twenty four month contract. I can see twelve month is for $45 and 24 is $0 when it comes to the modem.\n\nBut does\n\nChannel 0: Yeah.\n\nChannel 1: that mean\n\nChannel 0: May I know sorry to interrupt. May I know what network is it so that I can also check it on my end?\n\nChannel 1: Sorry. When you say network, what what do you mean by the by that?\n\nChannel 0: Because we have right now three networks available sorry. Four. Supa Networks, Lanham Networks, Opticom, and NBN.\n\nChannel 1: It'd be for NBN.\n\nChannel 0: Okay. I see. Mhmm. Can I have the address first first to check the availability?\n\nChannel 1: Yes. It's Unit 231.\n\nChannel 0: Unit 321. Mhmm.\n\nChannel 1: Nope. 2231.\n\nChannel 0: Okay. It's 231\n\nChannel 1: Yep. So Unit 23139 Owen Crescent.\n\nChannel 0: 39\n\nChannel 1: Owen Crescent\n\nChannel 0: Owen Crescent. Mhmm.\n\nChannel 1: in Lineham.\n\nChannel 0: Mhmm. A C T 2601 oh, yes. 02. Sorry. 2602.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check the address.\n\nChannel 1: Okay. Sure.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. So after checking the address, the address is under Lindholm Network, not NBN.\n\nChannel 1: Okay. Sorry. What is\n\nChannel 0: Mhmm.\n\nChannel 1: that? The Linham network.\n\nChannel 0: Yeah. Yeah. Actually, you can also click you can also see the that network through our website under Supa Networks.\n\nChannel 1: Okay. Wait. On your guys' website, and it's saying\n\nChannel 0: Yeah. So so there's a home, next to it is NBN, then Nexus Networks. Can you see those?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So just click networks, then you'll see there the second one, Lendhub Networks.\n\nChannel 1: Yes, sir. I'm looking at that one right now, the Lindenhund Basics NBN\n\nChannel 0: Mhmm. Yeah. Mhmm.\n\nChannel 1: 25\n\nChannel 0: Mhmm.\n\nChannel 1: unlimited is what I'm looking at.\n\nChannel 0: Okay. I see. I thought you're under NBN\n\nChannel 1: Oh, sorry. I misunderstood\n\nChannel 0: Network.\n\nChannel 1: your question before. So NBN is available for that address that I gave you?\n\nChannel 0: Yeah. Linham Networks is the network under that address. It's not\n\nChannel 1: Okay.\n\nChannel 0: under\n\nChannel 1: And then what\n\nChannel 0: NBN.\n\nChannel 1: does n b n 25 mean?\n\nChannel 0: That is the plan only, the speed, which is 25 MBPS for the Linham basic.\n\nChannel 1: Okay. Is it n b n or is it not n b n? It's got the\n\nChannel 0: Actually mhmm. It's not NBN.\n\nChannel 1: okay. That's that's fine. So my actual question was, I've gone ahead and selected that, and then there's two options, a twenty four month contract or a twelve month\n\nChannel 0: Mhmm.\n\nChannel 1: contract. Does\n\nChannel 0: Yeah.\n\nChannel 1: that mean if I sign up for a twenty four month account, break free of it in case I move next year?\n\nChannel 0: Yeah. So if you choose twenty four month contract, if ever and if you'll if you'll be canceling within the contract term, there's a cancellation fee of $120 plus the GST plus your outstanding balance that\n\nChannel 1: Okay.\n\nChannel 0: time.\n\nChannel 1: But let's say if I move out of the property and then I bring the and then I stay with you guys, is that still considered cancellation, or can I just keep the same plan?\n\nChannel 0: Mhmm. Yeah. We can we need to check first the new address if Ertel can service to that new address. And if that's available, we can, yeah, we can bring the contract there to the new address instead of canceling it.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Mhmm.\n\nChannel 1: And sorry.\n\nChannel 0: Yeah.\n\nChannel 1: How can I check whether the modem that I've got is compatible? Is it with just the building that I'm moving into?\n\nChannel 0: You mean the router?\n\nChannel 1: Oh, yes. Sorry. The router.\n\nChannel 0: Mhmm. Yeah. For the router, we need to be we need it to be compatible with Uptics fiber upgrade connection, and it should have a triple PoE authentication. Because if ever you'll be using your own router, we'll just, going to send you an email instruction, send you the, PPPoE credentials, username, and password for you to enter at the router's interface\n\nChannel 1: Right.\n\nChannel 0: to\n\nChannel 1: Okay.\n\nChannel 0: establish the connection. Mhmm. Yeah.\n\nChannel 1: Right.\n\nChannel 0: Mhmm. And mhmm.\n\nChannel 1: Okay. All good. Thanks thanks for that. Appreciate your help.\n\nChannel 0: Yeah. And, also, one more thing. Upon checking the address, it has a NCF payable, which is a new connection fee. I think that's a new building or\n\nChannel 1: Yep.\n\nChannel 0: address.\n\nChannel 1: That's fine. Yep. I'm aware\n\nChannel 0: Yeah.\n\nChannel 1: of it. Thank\n\nChannel 0: Yeah. Okay. Just\n\nChannel 1: you.\n\nChannel 0: yeah. For you to be aware. Okay. You're welcome. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.2565218210220337},{"text":"Good afternoon.","start":2.08,"end":2.82,"sentiment":"positive","sentiment_score":0.5227103531360626},{"text":"This is Marie from Airtel tech support.","start":2.96,"end":5.54,"sentiment":"positive","sentiment_score":0.4739961624145508},{"text":"How can I assist you today?","start":6.16,"end":7.7,"sentiment":"positive","sentiment_score":0.45614208777745563}],"sentiment":"positive","sentiment_score":0.45979801192879677,"channel":0,"num_words":16,"start":1.68,"end":7.7},{"sentences":[{"text":"Hi.","start":8.72,"end":9.04,"sentiment":"neutral","sentiment_score":0.1411929726600647},{"text":"My name's Adrian.","start":9.04,"end":10.58,"sentiment":"neutral","sentiment_score":0.14840427537759146},{"text":"I'm actually gonna move into a new rental property this Friday, and I just want to speak to someone about Internet connection.","start":10.719999,"end":19.695,"sentiment":"neutral","sentiment_score":0.12326514653184197}],"sentiment":"neutral","sentiment_score":0.12685534701897547,"channel":1,"num_words":26,"start":8.72,"end":19.695},{"sentences":[{"text":"Yeah.","start":21.105,"end":21.605,"sentiment":"positive","sentiment_score":0.3495115041732788},{"text":"I can assist you with that.","start":22.064999,"end":23.685,"sentiment":"positive","sentiment_score":0.3928796797990799}],"sentiment":"positive","sentiment_score":0.38668422613825115,"channel":0,"num_words":7,"start":21.105,"end":23.685},{"sentences":[{"text":"Yes.","start":26.235,"end":26.555,"sentiment":"neutral","sentiment_score":0.1005561351776123},{"text":"So sorry.","start":26.555,"end":27.115,"sentiment":"neutral","sentiment_score":-0.008334305137395859},{"text":"I'm just going through your website and looking at the options that I need that you guys have.","start":27.115,"end":34.12,"sentiment":"neutral","sentiment_score":-0.00016199621475405164},{"text":"I'm looking at the the basic one, but then when I go well, when it gets me to to a plan, it's got a twelve month contract or a twenty four month contract.","start":35.7,"end":55.165,"sentiment":"neutral","sentiment_score":-0.03227087257034851},{"text":"I can see twelve month is for $45 and 24 is $0 when it comes to the modem.","start":55.865,"end":63.54,"sentiment":"neutral","sentiment_score":-0.007513659488823678}],"sentiment":"neutral","sentiment_score":-0.015544626008098325,"channel":1,"num_words":72,"start":26.235,"end":63.54},{"sentences":[{"text":"But does","start":64.24,"end":64.72,"sentiment":"neutral","sentiment_score":-0.026754705235362053}],"sentiment":"neutral","sentiment_score":-0.026754705235362053,"channel":1,"num_words":2,"start":64.24,"end":64.72},{"sentences":[{"text":"Yeah.","start":64.619995,"end":65.119995,"sentiment":"neutral","sentiment_score":-0.029382260516285896}],"sentiment":"neutral","sentiment_score":-0.029382260516285896,"channel":0,"num_words":1,"start":64.619995,"end":65.119995},{"sentences":[{"text":"that mean","start":64.72,"end":65.46,"sentiment":"neutral","sentiment_score":-0.05314113758504391}],"sentiment":"neutral","sentiment_score":-0.05314113758504391,"channel":1,"num_words":2,"start":64.72,"end":65.46},{"sentences":[{"text":"May I know sorry to interrupt.","start":65.18,"end":67.28,"sentiment":"neutral","sentiment_score":-0.0962835034976403},{"text":"May I know what network is it so that I can also check it on my end?","start":67.5,"end":73.715004,"sentiment":"neutral","sentiment_score":-0.035476112628684324}],"sentiment":"neutral","sentiment_score":-0.051338910246672836,"channel":0,"num_words":23,"start":65.18,"end":73.715004},{"sentences":[{"text":"Sorry.","start":74.685,"end":75.005,"sentiment":"neutral","sentiment_score":-0.07671277970075607},{"text":"When you say network, what what do you mean by the by that?","start":75.005,"end":79.665,"sentiment":"neutral","sentiment_score":-0.0709665916286982}],"sentiment":"neutral","sentiment_score":-0.07137703363384519,"channel":1,"num_words":14,"start":74.685,"end":79.665},{"sentences":[{"text":"Because we have right now three networks available sorry.","start":80.495,"end":84.575005,"sentiment":"neutral","sentiment_score":-0.047612837619251676},{"text":"Four.","start":84.575005,"end":85.02,"sentiment":"neutral","sentiment_score":0.0040417080745100975},{"text":"Supa Networks, Lanham Networks, Opticom, and NBN.","start":85.899994,"end":90.71999,"sentiment":"neutral","sentiment_score":0.01600750974778618}],"sentiment":"neutral","sentiment_score":-0.018377721309661865,"channel":0,"num_words":17,"start":80.495,"end":90.71999},{"sentences":[{"text":"It'd be for NBN.","start":92.47,"end":93.53,"sentiment":"neutral","sentiment_score":-0.007142387650674209}],"sentiment":"neutral","sentiment_score":-0.007142387650674209,"channel":1,"num_words":4,"start":92.47,"end":93.53},{"sentences":[{"text":"Okay.","start":94.86,"end":95.17999,"sentiment":"neutral","sentiment_score":0.0028880713507533073},{"text":"I see.","start":95.17999,"end":95.84,"sentiment":"neutral","sentiment_score":-0.0007471004500985146},{"text":"Mhmm.","start":96.7,"end":97.2,"sentiment":"neutral","sentiment_score":-0.001058701891452074},{"text":"Can I have the address first first to check the availability?","start":98.755,"end":102.215,"sentiment":"neutral","sentiment_score":-0.0014024583453481848}],"sentiment":"neutral","sentiment_score":-0.0010061248826483886,"channel":0,"num_words":15,"start":94.86,"end":102.215},{"sentences":[{"text":"Yes.","start":103.51,"end":103.91,"sentiment":"neutral","sentiment_score":0.017121117562055588},{"text":"It's Unit 231.","start":103.91,"end":106.805,"sentiment":"neutral","sentiment_score":0.005408210291837652}],"sentiment":"neutral","sentiment_score":0.008336437109392136,"channel":1,"num_words":4,"start":103.51,"end":106.805},{"sentences":[{"text":"Unit 321.","start":107.875,"end":109.315,"sentiment":"neutral","sentiment_score":0.0008415419142693281},{"text":"Mhmm.","start":109.315,"end":109.815,"sentiment":"neutral","sentiment_score":-0.005360215902328491}],"sentiment":"neutral","sentiment_score":-0.0012257106912632783,"channel":0,"num_words":3,"start":107.875,"end":109.815},{"sentences":[{"text":"Nope.","start":109.905,"end":110.225,"sentiment":"neutral","sentiment_score":-0.025663038715720177},{"text":"2231.","start":110.225,"end":112.325005,"sentiment":"neutral","sentiment_score":-0.0145854614675045}],"sentiment":"neutral","sentiment_score":-0.02012425009161234,"channel":1,"num_words":2,"start":109.905,"end":112.325005},{"sentences":[{"text":"Okay.","start":113.37,"end":113.69,"sentiment":"neutral","sentiment_score":0.005614507012069225},{"text":"It's 231","start":113.69,"end":114.909996,"sentiment":"neutral","sentiment_score":0.007943643722683191}],"sentiment":"neutral","sentiment_score":0.007167264819145203,"channel":0,"num_words":3,"start":113.37,"end":114.909996},{"sentences":[{"text":"Yep.","start":116.225,"end":116.625,"sentiment":"neutral","sentiment_score":0.011477960273623466},{"text":"So Unit 23139 Owen Crescent.","start":116.625,"end":120.005005,"sentiment":"neutral","sentiment_score":0.006737604178488255}],"sentiment":"neutral","sentiment_score":0.007527663527677457,"channel":1,"num_words":6,"start":116.225,"end":120.005005},{"sentences":[{"text":"39","start":122.409996,"end":123.15,"sentiment":"neutral","sentiment_score":0.004598029889166355}],"sentiment":"neutral","sentiment_score":0.004598029889166355,"channel":0,"num_words":1,"start":122.409996,"end":123.15},{"sentences":[{"text":"Owen Crescent","start":124.65,"end":125.55,"sentiment":"neutral","sentiment_score":0.0018541431054472923}],"sentiment":"neutral","sentiment_score":0.0018541431054472923,"channel":1,"num_words":2,"start":124.65,"end":125.55},{"sentences":[{"text":"Owen Crescent.","start":126.49,"end":127.31,"sentiment":"neutral","sentiment_score":0.0020588627085089684},{"text":"Mhmm.","start":127.369995,"end":127.869995,"sentiment":"neutral","sentiment_score":0.0010528946295380592}],"sentiment":"neutral","sentiment_score":0.0017235400155186653,"channel":0,"num_words":3,"start":126.49,"end":127.869995},{"sentences":[{"text":"in Lineham.","start":129.05,"end":129.87,"sentiment":"neutral","sentiment_score":0.0007969712314661592}],"sentiment":"neutral","sentiment_score":0.0007969712314661592,"channel":1,"num_words":2,"start":129.05,"end":129.87},{"sentences":[{"text":"Mhmm.","start":131.595,"end":132.095,"sentiment":"neutral","sentiment_score":0.0019829063676297665},{"text":"A C T 2601 oh, yes.","start":132.795,"end":135.115,"sentiment":"neutral","sentiment_score":-0.001053992115582029},{"text":"02.","start":135.115,"end":135.595,"sentiment":"neutral","sentiment_score":-0.0075017837807536125},{"text":"Sorry.","start":135.595,"end":135.995,"sentiment":"neutral","sentiment_score":-0.0245014950633049},{"text":"2602.","start":135.995,"end":137.215,"sentiment":"neutral","sentiment_score":-0.008451241999864578}],"sentiment":"neutral","sentiment_score":-0.00447955671697855,"channel":0,"num_words":10,"start":131.595,"end":137.215},{"sentences":[{"text":"Yes.","start":137.42499,"end":137.92499,"sentiment":"neutral","sentiment_score":0.009287732653319836}],"sentiment":"neutral","sentiment_score":0.009287732653319836,"channel":1,"num_words":1,"start":137.42499,"end":137.92499},{"sentences":[{"text":"Okay.","start":139.755,"end":140.19,"sentiment":"neutral","sentiment_score":0.009492062032222748},{"text":"Is it okay if I put you on hold?","start":140.59,"end":142.43001,"sentiment":"neutral","sentiment_score":0.0051059749805265},{"text":"Let me just check the address.","start":142.43001,"end":144.05,"sentiment":"neutral","sentiment_score":0.00872150311867396}],"sentiment":"neutral","sentiment_score":0.006735928473062813,"channel":0,"num_words":16,"start":139.755,"end":144.05},{"sentences":[{"text":"Okay.","start":144.78499,"end":145.265,"sentiment":"neutral","sentiment_score":0.0336093008518219},{"text":"Sure.","start":145.265,"end":145.765,"sentiment":"neutral","sentiment_score":0.05140075087547302}],"sentiment":"neutral","sentiment_score":0.04250502586364746,"channel":1,"num_words":2,"start":144.78499,"end":145.765},{"sentences":[{"text":"Okay.","start":145.95,"end":146.35,"sentiment":"neutral","sentiment_score":0.031135469675064087},{"text":"Hang on.","start":146.35,"end":147.01001,"sentiment":"neutral","sentiment_score":0.018780467100441456},{"text":"Hello?","start":201.33,"end":201.83,"sentiment":"neutral","sentiment_score":0.028865108266472816}],"sentiment":"neutral","sentiment_score":0.024390378035604954,"channel":0,"num_words":4,"start":145.95,"end":201.83},{"sentences":[{"text":"Yes.","start":203.125,"end":203.625,"sentiment":"neutral","sentiment_score":0.07304612547159195}],"sentiment":"neutral","sentiment_score":0.07304612547159195,"channel":1,"num_words":1,"start":203.125,"end":203.625},{"sentences":[{"text":"Yes.","start":204.13,"end":204.63,"sentiment":"neutral","sentiment_score":0.12541227042675018},{"text":"Thank you for waiting.","start":204.93,"end":206.06999,"sentiment":"neutral","sentiment_score":0.2401442863047123},{"text":"So after checking the address, the address is under Lindholm Network, not NBN.","start":207.235,"end":213.25499,"sentiment":"neutral","sentiment_score":0.06919511665518467}],"sentiment":"neutral","sentiment_score":0.11030699623127778,"channel":0,"num_words":18,"start":204.13,"end":213.25499},{"sentences":[{"text":"Okay.","start":216.20001,"end":216.6,"sentiment":"neutral","sentiment_score":-0.03172930330038071},{"text":"Sorry.","start":216.6,"end":217.0,"sentiment":"neutral","sentiment_score":-0.05174426734447479},{"text":"What is","start":217.0,"end":217.40001,"sentiment":"neutral","sentiment_score":-0.0053528761491179475}],"sentiment":"neutral","sentiment_score":-0.023544830735772848,"channel":1,"num_words":4,"start":216.20001,"end":217.40001},{"sentences":[{"text":"Mhmm.","start":217.39499,"end":217.89499,"sentiment":"neutral","sentiment_score":0.008315018378198147}],"sentiment":"neutral","sentiment_score":0.008315018378198147,"channel":0,"num_words":1,"start":217.39499,"end":217.89499},{"sentences":[{"text":"that?","start":217.40001,"end":217.8,"sentiment":"neutral","sentiment_score":0.013772348873317242},{"text":"The Linham network.","start":217.8,"end":219.755,"sentiment":"neutral","sentiment_score":0.05777201739450296}],"sentiment":"neutral","sentiment_score":0.04677210026420653,"channel":1,"num_words":4,"start":217.40001,"end":219.755},{"sentences":[{"text":"Yeah.","start":219.37001,"end":219.87001,"sentiment":"neutral","sentiment_score":0.12779033184051514},{"text":"Yeah.","start":220.25,"end":220.75,"sentiment":"neutral","sentiment_score":0.13480740785598755},{"text":"Actually, you can also click you can also see the that network through our website under Supa Networks.","start":220.97,"end":230.59001,"sentiment":"neutral","sentiment_score":0.17118524346086714}],"sentiment":"neutral","sentiment_score":0.16719660609960557,"channel":0,"num_words":20,"start":219.37001,"end":230.59001},{"sentences":[{"text":"Okay.","start":235.54001,"end":235.86,"sentiment":"neutral","sentiment_score":0.05931300669908523},{"text":"Wait.","start":235.86,"end":236.36,"sentiment":"neutral","sentiment_score":0.028314463794231415},{"text":"On your guys' website, and it's saying","start":236.58,"end":239.14,"sentiment":"neutral","sentiment_score":0.024055575153657367}],"sentiment":"neutral","sentiment_score":0.028446277396546468,"channel":1,"num_words":9,"start":235.54001,"end":239.14},{"sentences":[{"text":"Yeah.","start":239.035,"end":239.275,"sentiment":"neutral","sentiment_score":0.05233622342348099},{"text":"So so there's a home, next to it is NBN, then Nexus Networks.","start":239.275,"end":244.895,"sentiment":"neutral","sentiment_score":0.06413230787102993},{"text":"Can you see those?","start":245.12,"end":249.93999,"sentiment":"neutral","sentiment_score":0.06806237623095512}],"sentiment":"neutral","sentiment_score":0.06435031837059392,"channel":0,"num_words":18,"start":239.035,"end":249.93999},{"sentences":[{"text":"Yeah.","start":249.67499,"end":250.17499,"sentiment":"neutral","sentiment_score":0.07159210741519928}],"sentiment":"neutral","sentiment_score":0.07159210741519928,"channel":1,"num_words":1,"start":249.67499,"end":250.17499},{"sentences":[{"text":"Yeah.","start":251.28,"end":251.59999,"sentiment":"neutral","sentiment_score":0.08019053936004639},{"text":"So just click networks, then you'll see there the second one, Lendhub Networks.","start":251.59999,"end":257.055,"sentiment":"neutral","sentiment_score":0.09083182307390067}],"sentiment":"neutral","sentiment_score":0.09007173138005393,"channel":0,"num_words":14,"start":251.28,"end":257.055},{"sentences":[{"text":"Yes, sir.","start":258.45,"end":259.17,"sentiment":"neutral","sentiment_score":0.2671210244297981},{"text":"I'm looking at that one right now, the Lindenhund Basics NBN","start":259.17,"end":263.27,"sentiment":"neutral","sentiment_score":0.15625536374070428}],"sentiment":"neutral","sentiment_score":0.1733116192313341,"channel":1,"num_words":13,"start":258.45,"end":263.27},{"sentences":[{"text":"Mhmm.","start":262.975,"end":263.055,"sentiment":"neutral","sentiment_score":0.043952636420726776},{"text":"Yeah.","start":263.055,"end":263.555,"sentiment":"neutral","sentiment_score":0.047182030975818634},{"text":"Mhmm.","start":263.695,"end":264.195,"sentiment":"neutral","sentiment_score":0.01580158621072769}],"sentiment":"neutral","sentiment_score":0.035645417869091034,"channel":0,"num_words":3,"start":262.975,"end":264.195},{"sentences":[{"text":"25","start":264.05,"end":264.69,"sentiment":"neutral","sentiment_score":0.020416801795363423}],"sentiment":"neutral","sentiment_score":0.020416801795363423,"channel":1,"num_words":1,"start":264.05,"end":264.69},{"sentences":[{"text":"Mhmm.","start":264.655,"end":265.155,"sentiment":"neutral","sentiment_score":0.010910091921687126}],"sentiment":"neutral","sentiment_score":0.010910091921687126,"channel":0,"num_words":1,"start":264.655,"end":265.155},{"sentences":[{"text":"unlimited is what I'm looking at.","start":264.69,"end":266.79,"sentiment":"neutral","sentiment_score":0.005165858659893274}],"sentiment":"neutral","sentiment_score":0.005165858659893274,"channel":1,"num_words":6,"start":264.69,"end":266.79},{"sentences":[{"text":"Okay.","start":267.455,"end":267.85498,"sentiment":"neutral","sentiment_score":0.009051254019141195},{"text":"I see.","start":267.85498,"end":268.435,"sentiment":"neutral","sentiment_score":-0.004920623265206814},{"text":"I thought you're under NBN","start":268.655,"end":270.51498,"sentiment":"neutral","sentiment_score":-0.03598259538412094}],"sentiment":"neutral","sentiment_score":-0.022587871178984642,"channel":0,"num_words":8,"start":267.455,"end":270.51498},{"sentences":[{"text":"Oh, sorry.","start":271.89,"end":272.37,"sentiment":"neutral","sentiment_score":-0.1932583823800087},{"text":"I misunderstood","start":272.37,"end":273.11,"sentiment":"neutral","sentiment_score":-0.30221685767173767}],"sentiment":"neutral","sentiment_score":-0.24773762002587318,"channel":1,"num_words":4,"start":271.89,"end":273.11},{"sentences":[{"text":"Network.","start":272.72,"end":273.22,"sentiment":"neutral","sentiment_score":-0.21411554515361783}],"sentiment":"neutral","sentiment_score":-0.21411554515361783,"channel":0,"num_words":1,"start":272.72,"end":273.22},{"sentences":[{"text":"your question before.","start":273.385,"end":274.445,"sentiment":"neutral","sentiment_score":-0.11912558724482854},{"text":"So NBN is available for that address that I gave you?","start":274.585,"end":278.605,"sentiment":"neutral","sentiment_score":-0.05440524152734063}],"sentiment":"neutral","sentiment_score":-0.0682738870382309,"channel":1,"num_words":14,"start":273.385,"end":278.605},{"sentences":[{"text":"Yeah.","start":281.04,"end":281.54,"sentiment":"neutral","sentiment_score":-0.011782897636294363},{"text":"Linham Networks is the network under that address.","start":281.84003,"end":286.58002,"sentiment":"neutral","sentiment_score":-0.016330443788319826},{"text":"It's not","start":287.375,"end":287.935,"sentiment":"neutral","sentiment_score":-0.08149341866374016}],"sentiment":"neutral","sentiment_score":-0.027764844115484844,"channel":0,"num_words":11,"start":281.04,"end":287.935},{"sentences":[{"text":"Okay.","start":287.71,"end":287.94998,"sentiment":"neutral","sentiment_score":-0.038505230098962784}],"sentiment":"neutral","sentiment_score":-0.038505230098962784,"channel":1,"num_words":1,"start":287.71,"end":287.94998},{"sentences":[{"text":"under","start":287.935,"end":288.335,"sentiment":"neutral","sentiment_score":-0.014735236763954164}],"sentiment":"neutral","sentiment_score":-0.014735236763954164,"channel":0,"num_words":1,"start":287.935,"end":288.335},{"sentences":[{"text":"And then what","start":287.94998,"end":288.50998,"sentiment":"neutral","sentiment_score":-0.030330412089824677}],"sentiment":"neutral","sentiment_score":-0.030330412089824677,"channel":1,"num_words":3,"start":287.94998,"end":288.50998},{"sentences":[{"text":"NBN.","start":288.335,"end":288.835,"sentiment":"neutral","sentiment_score":-0.028095435351133347}],"sentiment":"neutral","sentiment_score":-0.028095435351133347,"channel":0,"num_words":1,"start":288.335,"end":288.835},{"sentences":[{"text":"does n b n 25 mean?","start":288.50998,"end":290.44998,"sentiment":"neutral","sentiment_score":-0.0350343386332194}],"sentiment":"neutral","sentiment_score":-0.0350343386332194,"channel":1,"num_words":6,"start":288.50998,"end":290.44998},{"sentences":[{"text":"That is the plan only, the speed, which is 25 MBPS for the Linham basic.","start":293.055,"end":299.475,"sentiment":"neutral","sentiment_score":0.044566918661197025}],"sentiment":"neutral","sentiment_score":0.044566918661197025,"channel":0,"num_words":15,"start":293.055,"end":299.475},{"sentences":[{"text":"Okay.","start":300.27,"end":300.77,"sentiment":"neutral","sentiment_score":-0.001007337123155594},{"text":"Is it n b n or is it not n b n?","start":300.90997,"end":303.345,"sentiment":"neutral","sentiment_score":-0.04184609418734908},{"text":"It's got the","start":306.225,"end":306.705,"sentiment":"neutral","sentiment_score":-0.03155206888914108}],"sentiment":"neutral","sentiment_score":-0.03736354212742299,"channel":1,"num_words":16,"start":300.27,"end":306.705},{"sentences":[{"text":"Actually mhmm.","start":306.66998,"end":307.88998,"sentiment":"neutral","sentiment_score":-0.04887636564671993},{"text":"It's not NBN.","start":309.31,"end":310.53,"sentiment":"neutral","sentiment_score":-0.14230883618195853}],"sentiment":"neutral","sentiment_score":-0.10493584796786308,"channel":0,"num_words":5,"start":306.66998,"end":310.53},{"sentences":[{"text":"okay.","start":312.305,"end":312.785,"sentiment":"neutral","sentiment_score":0.026847384870052338},{"text":"That's that's fine.","start":312.785,"end":314.085,"sentiment":"neutral","sentiment_score":0.26471786697705585},{"text":"So my actual question was, I've gone ahead and selected that, and then there's two options, a twenty four month contract or a twelve month","start":315.345,"end":327.05,"sentiment":"neutral","sentiment_score":0.1060530386865139}],"sentiment":"neutral","sentiment_score":0.11973541217117474,"channel":1,"num_words":29,"start":312.305,"end":327.05},{"sentences":[{"text":"Mhmm.","start":326.95,"end":327.45,"sentiment":"neutral","sentiment_score":0.014065793715417383}],"sentiment":"neutral","sentiment_score":0.014065793715417383,"channel":0,"num_words":1,"start":326.95,"end":327.45},{"sentences":[{"text":"contract.","start":327.05,"end":327.55,"sentiment":"neutral","sentiment_score":0.0005426779389381409},{"text":"Does","start":328.41,"end":328.57,"sentiment":"neutral","sentiment_score":0.0041244179010391235}],"sentiment":"neutral","sentiment_score":0.002333547919988632,"channel":1,"num_words":2,"start":327.05,"end":328.57},{"sentences":[{"text":"Yeah.","start":328.47,"end":328.97,"sentiment":"neutral","sentiment_score":0.06769771873950958}],"sentiment":"neutral","sentiment_score":0.06769771873950958,"channel":0,"num_words":1,"start":328.47,"end":328.97},{"sentences":[{"text":"that mean if I sign up for a twenty four month account, break free of it in case I move next year?","start":328.57,"end":335.39502,"sentiment":"neutral","sentiment_score":0.026230244812640278}],"sentiment":"neutral","sentiment_score":0.026230244812640278,"channel":1,"num_words":22,"start":328.57,"end":335.39502},{"sentences":[{"text":"Yeah.","start":337.11,"end":337.61,"sentiment":"neutral","sentiment_score":-0.06708118319511414},{"text":"So if you choose twenty four month contract, if ever and if you'll if you'll be canceling within the contract term, there's a cancellation fee of $120 plus the GST plus your outstanding balance that","start":337.66998,"end":355.91498,"sentiment":"neutral","sentiment_score":-0.1051320849784783}],"sentiment":"neutral","sentiment_score":-0.10407511548449595,"channel":0,"num_words":36,"start":337.11,"end":355.91498},{"sentences":[{"text":"Okay.","start":355.78,"end":356.28,"sentiment":"neutral","sentiment_score":-0.05183436721563339}],"sentiment":"neutral","sentiment_score":-0.05183436721563339,"channel":1,"num_words":1,"start":355.78,"end":356.28},{"sentences":[{"text":"time.","start":355.91498,"end":356.41498,"sentiment":"neutral","sentiment_score":-0.050219856202602386}],"sentiment":"neutral","sentiment_score":-0.050219856202602386,"channel":0,"num_words":1,"start":355.91498,"end":356.41498},{"sentences":[{"text":"But let's say if I move out of the property and then I bring the and then I stay with you guys, is that still considered cancellation, or can I just keep the same plan?","start":357.54,"end":369.045,"sentiment":"neutral","sentiment_score":-0.05260921280298914}],"sentiment":"neutral","sentiment_score":-0.05260921280298914,"channel":1,"num_words":35,"start":357.54,"end":369.045},{"sentences":[{"text":"Mhmm.","start":369.88998,"end":370.05,"sentiment":"neutral","sentiment_score":-0.013747919350862505},{"text":"Yeah.","start":370.05,"end":370.29,"sentiment":"neutral","sentiment_score":0.004972690716385841},{"text":"We can we need to check first the new address if Ertel can service to that new address.","start":370.29,"end":378.50497,"sentiment":"neutral","sentiment_score":-0.011505412869155407},{"text":"And if that's available, we can, yeah, we can bring the contract there to the new address instead of canceling it.","start":378.88498,"end":385.145,"sentiment":"neutral","sentiment_score":0.010740345521342187}],"sentiment":"neutral","sentiment_score":0.0002359657480222423,"channel":0,"num_words":41,"start":369.88998,"end":385.145},{"sentences":[{"text":"Okay.","start":386.51,"end":387.01,"sentiment":"neutral","sentiment_score":0.03557422384619713},{"text":"Alright.","start":387.07,"end":387.57,"sentiment":"neutral","sentiment_score":0.05421644076704979}],"sentiment":"neutral","sentiment_score":0.04489533230662346,"channel":1,"num_words":2,"start":386.51,"end":387.57},{"sentences":[{"text":"Mhmm.","start":389.12,"end":389.62,"sentiment":"neutral","sentiment_score":0.027420826256275177}],"sentiment":"neutral","sentiment_score":0.027420826256275177,"channel":0,"num_words":1,"start":389.12,"end":389.62},{"sentences":[{"text":"And sorry.","start":389.125,"end":390.025,"sentiment":"neutral","sentiment_score":0.004248452372848988}],"sentiment":"neutral","sentiment_score":0.004248452372848988,"channel":1,"num_words":2,"start":389.125,"end":390.025},{"sentences":[{"text":"Yeah.","start":389.68,"end":390.18,"sentiment":"neutral","sentiment_score":0.0234612300992012}],"sentiment":"neutral","sentiment_score":0.0234612300992012,"channel":0,"num_words":1,"start":389.68,"end":390.18},{"sentences":[{"text":"How can I check whether the modem that I've got is compatible?","start":390.085,"end":395.785,"sentiment":"neutral","sentiment_score":0.030138786882162094},{"text":"Is it with just the building that I'm moving into?","start":396.405,"end":400.185,"sentiment":"neutral","sentiment_score":0.006973836699035019}],"sentiment":"neutral","sentiment_score":0.019609264071649788,"channel":1,"num_words":22,"start":390.085,"end":400.185},{"sentences":[{"text":"You mean the router?","start":402.745,"end":404.20502,"sentiment":"neutral","sentiment_score":-0.004341296618804336}],"sentiment":"neutral","sentiment_score":-0.004341296618804336,"channel":0,"num_words":4,"start":402.745,"end":404.20502},{"sentences":[{"text":"Oh, yes.","start":404.89,"end":405.29,"sentiment":"neutral","sentiment_score":0.012128499802201986},{"text":"Sorry.","start":405.29,"end":405.69,"sentiment":"neutral","sentiment_score":-0.007951125502586365},{"text":"The router.","start":405.69,"end":406.35,"sentiment":"neutral","sentiment_score":-0.002275700680911541}],"sentiment":"neutral","sentiment_score":0.002350894547998905,"channel":1,"num_words":5,"start":404.89,"end":406.35},{"sentences":[{"text":"Mhmm.","start":406.345,"end":406.845,"sentiment":"neutral","sentiment_score":0.015823887661099434},{"text":"Yeah.","start":407.30502,"end":407.80502,"sentiment":"neutral","sentiment_score":0.03313954174518585},{"text":"For the router, we need to be we need it to be compatible with Uptics fiber upgrade connection, and it should have a triple PoE authentication.","start":407.86502,"end":419.63998,"sentiment":"neutral","sentiment_score":0.054062410902518496},{"text":"Because if ever you'll be using your own router, we'll just, going to send you an email instruction, send you the, PPPoE credentials, username, and password for you to enter at the router's interface","start":420.41998,"end":434.945,"sentiment":"neutral","sentiment_score":0.0444430614109425}],"sentiment":"neutral","sentiment_score":0.04783306775554534,"channel":0,"num_words":62,"start":406.345,"end":434.945},{"sentences":[{"text":"Right.","start":436.92,"end":437.08002,"sentiment":"neutral","sentiment_score":0.019540389999747276}],"sentiment":"neutral","sentiment_score":0.019540389999747276,"channel":1,"num_words":1,"start":436.92,"end":437.08002},{"sentences":[{"text":"to","start":436.92502,"end":437.245,"sentiment":"neutral","sentiment_score":0.018082771450281143}],"sentiment":"neutral","sentiment_score":0.018082771450281143,"channel":0,"num_words":1,"start":436.92502,"end":437.245},{"sentences":[{"text":"Okay.","start":437.08002,"end":437.58002,"sentiment":"neutral","sentiment_score":0.0187380351126194}],"sentiment":"neutral","sentiment_score":0.0187380351126194,"channel":1,"num_words":1,"start":437.08002,"end":437.58002},{"sentences":[{"text":"establish the connection.","start":437.245,"end":438.385,"sentiment":"neutral","sentiment_score":0.023887529348333675},{"text":"Mhmm.","start":438.445,"end":438.945,"sentiment":"neutral","sentiment_score":0.025168340653181076},{"text":"Yeah.","start":439.645,"end":440.145,"sentiment":"neutral","sentiment_score":0.03903287276625633}],"sentiment":"neutral","sentiment_score":0.027172760292887687,"channel":0,"num_words":5,"start":437.245,"end":440.145},{"sentences":[{"text":"Right.","start":440.905,"end":441.405,"sentiment":"neutral","sentiment_score":0.04024617746472359}],"sentiment":"neutral","sentiment_score":0.04024617746472359,"channel":1,"num_words":1,"start":440.905,"end":441.405},{"sentences":[{"text":"Mhmm.","start":441.805,"end":442.305,"sentiment":"neutral","sentiment_score":0.03503141552209854},{"text":"And mhmm.","start":442.365,"end":443.905,"sentiment":"neutral","sentiment_score":0.034952327609062195}],"sentiment":"neutral","sentiment_score":0.034978690246740975,"channel":0,"num_words":3,"start":441.805,"end":443.905},{"sentences":[{"text":"Okay.","start":450.505,"end":451.005,"sentiment":"neutral","sentiment_score":0.14249145984649658},{"text":"All good.","start":454.62,"end":455.18,"sentiment":"positive","sentiment_score":0.3668237030506134},{"text":"Thanks thanks for that.","start":455.18,"end":456.46,"sentiment":"positive","sentiment_score":0.6374035328626633},{"text":"Appreciate your help.","start":456.46,"end":457.6,"sentiment":"positive","sentiment_score":0.5659331679344177}],"sentiment":"positive","sentiment_score":0.5123552501201629,"channel":1,"num_words":10,"start":450.505,"end":457.6},{"sentences":[{"text":"Yeah.","start":457.38,"end":457.88,"sentiment":"neutral","sentiment_score":0.10228125751018524},{"text":"And, also, one more thing.","start":457.94,"end":462.155,"sentiment":"neutral","sentiment_score":0.027466729655861853},{"text":"Upon checking the address, it has a NCF payable, which is a new connection fee.","start":462.375,"end":470.775,"sentiment":"neutral","sentiment_score":-0.0029952662686506906},{"text":"I think that's a new building or","start":470.775,"end":473.115,"sentiment":"neutral","sentiment_score":-0.0009975580614991486}],"sentiment":"neutral","sentiment_score":0.006703678761758576,"channel":0,"num_words":28,"start":457.38,"end":473.115},{"sentences":[{"text":"Yep.","start":473.865,"end":474.26498,"sentiment":"neutral","sentiment_score":0.010184778831899166}],"sentiment":"neutral","sentiment_score":0.010184778831899166,"channel":1,"num_words":1,"start":473.865,"end":474.26498},{"sentences":[{"text":"address.","start":474.09,"end":474.59,"sentiment":"neutral","sentiment_score":0.029500793665647507}],"sentiment":"neutral","sentiment_score":0.029500793665647507,"channel":0,"num_words":1,"start":474.09,"end":474.59},{"sentences":[{"text":"That's fine.","start":474.26498,"end":474.905,"sentiment":"neutral","sentiment_score":0.13711895048618317},{"text":"Yep.","start":474.905,"end":475.305,"sentiment":"neutral","sentiment_score":0.03326965123414993},{"text":"I'm aware","start":475.305,"end":475.785,"sentiment":"neutral","sentiment_score":-0.006450343644246459}],"sentiment":"neutral","sentiment_score":0.05892137298360467,"channel":1,"num_words":5,"start":474.26498,"end":475.785},{"sentences":[{"text":"Yeah.","start":475.61,"end":476.11,"sentiment":"neutral","sentiment_score":0.007322696037590504}],"sentiment":"neutral","sentiment_score":0.007322696037590504,"channel":0,"num_words":1,"start":475.61,"end":476.11},{"sentences":[{"text":"of it.","start":475.785,"end":476.365,"sentiment":"neutral","sentiment_score":-0.008925680071115494},{"text":"Thank","start":476.62494,"end":477.12494,"sentiment":"positive","sentiment_score":0.68243408203125}],"sentiment":"neutral","sentiment_score":0.22152757396300635,"channel":1,"num_words":3,"start":475.785,"end":477.12494},{"sentences":[{"text":"Yeah.","start":477.05,"end":477.44998,"sentiment":"positive","sentiment_score":0.4397900700569153},{"text":"Okay.","start":477.44998,"end":477.94998,"sentiment":"neutral","sentiment_score":0.2647753357887268},{"text":"Just","start":478.40997,"end":478.90997,"sentiment":"neutral","sentiment_score":0.31285542249679565}],"sentiment":"positive","sentiment_score":0.33914027611414593,"channel":0,"num_words":3,"start":477.05,"end":478.90997},{"sentences":[{"text":"you.","start":478.94495,"end":479.44495,"sentiment":"neutral","sentiment_score":0.253345251083374}],"sentiment":"neutral","sentiment_score":0.253345251083374,"channel":1,"num_words":1,"start":478.94495,"end":479.44495},{"sentences":[{"text":"yeah.","start":479.77,"end":480.27,"sentiment":"neutral","sentiment_score":0.11070164293050766},{"text":"For you to be aware.","start":480.40997,"end":481.44998,"sentiment":"neutral","sentiment_score":0.057068049907684326},{"text":"Okay.","start":481.44998,"end":481.94998,"sentiment":"neutral","sentiment_score":0.2276342511177063},{"text":"You're welcome.","start":482.25,"end":482.99,"sentiment":"positive","sentiment_score":0.5580306053161621},{"text":"Bye.","start":483.37,"end":483.87,"sentiment":"positive","sentiment_score":0.4012607336044311}],"sentiment":"neutral","sentiment_score":0.21409980878233908,"channel":0,"num_words":10,"start":479.77,"end":483.87},{"sentences":[{"text":"Bye.","start":484.14493,"end":484.64493,"sentiment":"neutral","sentiment_score":-0.12658999860286713}],"sentiment":"neutral","sentiment_score":-0.12658999860286713,"channel":1,"num_words":1,"start":484.14493,"end":484.64493}]},"summary":{"result":"success","short":"A customer named Adrian called Airtel tech support to inquire about internet connection for his new rental property. The representative, Marie, informed him that there are three networks available for his new rental property and that the modem he needs is compatible with the new building. The representative also informed Adrian about a cancellation fee for canceling his plan and the option to keep the same plan if he moves out."},"intents":{"segments":[{"text":"that mean May I know sorry to interrupt. May I know what network is it so that I can also check it on my end? Sorry.","start_word":124,"end_word":149,"intents":[{"intent":"Ask for information","confidence_score":0.0020375727}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2565218210220337},{"text":"Good afternoon. This is Marie from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4663792550563812},{"text":"Hi. My name's Adrian. I'm actually gonna move into a new rental property this Friday, and I just want to speak to someone about Internet connection.","start_word":16,"end_word":41,"sentiment":"neutral","sentiment_score":0.131938174366951},{"text":"Yeah. I can assist you with that.","start_word":42,"end_word":48,"sentiment":"positive","sentiment_score":0.3831208646297455},{"text":"Yes. So sorry. I'm just going through your website and looking at the options that I need that you guys have. I'm looking at the the basic one, but then when I go well, when it gets me to to a plan, it's got a twelve month contract or a twenty four month contract. I can see twelve month is for $45 and 24 is $0 when it comes to the modem. But does Yeah. that mean May I know sorry to interrupt. May I know what network is it so that I can also check it on my end? Sorry. When you say network, what what do you mean by the by that? Because we have right now three networks available sorry. Four. Supa Networks, Lanham Networks, Opticom, and NBN. It'd be for NBN. Okay. I see. Mhmm. Can I have the address first first to check the availability? Yes. It's Unit 231. Unit 321. Mhmm. Nope. 2231. Okay. It's 231 Yep. So Unit 23139 Owen Crescent. 39 Owen Crescent Owen Crescent. Mhmm. in Lineham. Mhmm. A C T 2601 oh, yes. 02. Sorry. 2602. Yes. Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Sure. Okay. Hang on. Hello? Yes. Yes. Thank you for waiting. So after checking the address, the address is under Lindholm Network, not NBN. Okay. Sorry. What is Mhmm. that? The Linham network. Yeah. Yeah. Actually, you can also click you can also see the that network through our website under Supa Networks. Okay. Wait. On your guys' website, and it's saying Yeah. So so there's a home, next to it is NBN, then Nexus Networks. Can you see those? Yeah. Yeah. So just click networks, then you'll see there the second one, Lendhub Networks. Yes, sir. I'm looking at that one right now, the Lindenhund Basics NBN Mhmm. Yeah. Mhmm. 25 Mhmm. unlimited is what I'm looking at. Okay. I see. I thought you're under NBN Oh, sorry. I misunderstood Network. your question before. So NBN is available for that address that I gave you? Yeah. Linham Networks is the network under that address. It's not Okay. under And then what NBN. does n b n 25 mean? That is the plan only, the speed, which is 25 MBPS for the Linham basic. Okay. Is it n b n or is it not n b n? It's got the Actually mhmm. It's not NBN. okay. That's that's fine. So my actual question was, I've gone ahead and selected that, and then there's two options, a twenty four month contract or a twelve month Mhmm. contract. Does Yeah. that mean if I sign up for a twenty four month account, break free of it in case I move next year? Yeah. So if you choose twenty four month contract, if ever and if you'll if you'll be canceling within the contract term, there's a cancellation fee of $120 plus the GST plus your outstanding balance that Okay. time. But let's say if I move out of the property and then I bring the and then I stay with you guys, is that still considered cancellation, or can I just keep the same plan? Mhmm. Yeah. We can we need to check first the new address if Ertel can service to that new address. And if that's available, we can, yeah, we can bring the contract there to the new address instead of canceling it. Okay. Alright. Mhmm. And sorry. Yeah. How can I check whether the modem that I've got is compatible? Is it with just the building that I'm moving into? You mean the router? Oh, yes. Sorry. The router. Mhmm. Yeah. For the router, we need to be we need it to be compatible with Uptics fiber upgrade connection, and it should have a triple PoE authentication. Because if ever you'll be using your own router, we'll just, going to send you an email instruction, send you the, PPPoE credentials, username, and password for you to enter at the router's interface Right. to Okay. establish the connection. Mhmm. Yeah. Right. Mhmm. And mhmm. Okay.","start_word":49,"end_word":738,"sentiment":"neutral","sentiment_score":0.009912644118151586},{"text":"All good. Thanks thanks for that. Appreciate your help.","start_word":739,"end_word":747,"sentiment":"positive","sentiment_score":0.5489284992218018},{"text":"Yeah. And, also, one more thing. Upon checking the address, it has a NCF payable, which is a new connection fee. I think that's a new building or Yep. address. That's fine. Yep. I'm aware Yeah. of it.","start_word":748,"end_word":785,"sentiment":"neutral","sentiment_score":0.019084125757217407},{"text":"Thank Yeah.","start_word":786,"end_word":787,"sentiment":"positive","sentiment_score":0.5206713676452637},{"text":"Okay. Just you. yeah. For you to be aware. Okay.","start_word":788,"end_word":797,"sentiment":"neutral","sentiment_score":0.16020835936069489},{"text":"You're welcome. Bye.","start_word":798,"end_word":800,"sentiment":"positive","sentiment_score":0.4903420209884643},{"text":"Bye.","start_word":801,"end_word":801,"sentiment":"neutral","sentiment_score":0.272196888923645}],"average":{"sentiment":"neutral","sentiment_score":0.03810640981297106}}}}