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you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3.\n\nFor billing and accounts, press 4. To hear these options again, please press 0. Thanks for calling the Cybertel help desk. This is Jared. I'll be assisting you today.\n\nCan I please start with your name and the company you're calling from? Hello. You've reached Cybertel support. This is Jared. How can I help you today?\n\nSure. Let me try to put you through. Please hold the line, and we will be with you in a moment. Good afternoon. This is Laura.\n\nHe is not in the office today. Am I able to take a message, or am I able to help you? Yes. That would be good. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Cybertel Telecom.","start":0.08,"end":2.02,"sentiment":"positive","sentiment_score":0.3822457591692607},{"text":"Please note that calls are recorded for quality assurance purposes.","start":2.48,"end":5.7,"sentiment":"neutral","sentiment_score":-0.013005622662603855},{"text":"For sales inquiries, press 1.","start":6.0,"end":8.02,"sentiment":"neutral","sentiment_score":0.018398000858724117},{"text":"For help desk support, press 2.","start":8.32,"end":10.42,"sentiment":"neutral","sentiment_score":0.02609887858852744},{"text":"To discuss an in progress order, press 3.","start":10.719999,"end":13.395,"sentiment":"neutral","sentiment_score":0.02429468324407935}],"sentiment":"neutral","sentiment_score":0.07446740200476987,"num_words":35,"start":0.08,"end":13.395},{"sentences":[{"text":"For billing and accounts, press 4.","start":13.875,"end":16.135,"sentiment":"neutral","sentiment_score":0.01128362383072575},{"text":"To hear these options again, please press 0.","start":16.595001,"end":19.575,"sentiment":"neutral","sentiment_score":0.0033176642609760165},{"text":"Thanks for calling the Cybertel help desk.","start":30.33,"end":32.75,"sentiment":"positive","sentiment_score":0.3576664477586746},{"text":"This is Jared.","start":32.81,"end":33.77,"sentiment":"neutral","sentiment_score":0.2936352988084157},{"text":"I'll be assisting you today.","start":33.77,"end":35.31,"sentiment":"neutral","sentiment_score":0.3044114649295807}],"sentiment":"neutral","sentiment_score":0.17244384180882882,"num_words":29,"start":13.875,"end":35.31},{"sentences":[{"text":"Can I please start with your name and the company you're calling from?","start":35.45,"end":38.83,"sentiment":"neutral","sentiment_score":0.0777462634902734},{"text":"Hello.","start":48.755,"end":49.235,"sentiment":"neutral","sentiment_score":0.10228964686393738},{"text":"You've reached Cybertel support.","start":49.235,"end":51.015,"sentiment":"neutral","sentiment_score":0.11323550157248974},{"text":"This is Jared.","start":51.315,"end":52.215,"sentiment":"neutral","sentiment_score":0.17798562347888947},{"text":"How can I help you today?","start":52.355,"end":53.735,"sentiment":"neutral","sentiment_score":0.15785092115402222}],"sentiment":"neutral","sentiment_score":0.11285168429215749,"num_words":27,"start":35.45,"end":53.735},{"sentences":[{"text":"Sure.","start":61.21,"end":61.69,"sentiment":"neutral","sentiment_score":0.06847772002220154},{"text":"Let me try to put you through.","start":61.69,"end":63.149998,"sentiment":"neutral","sentiment_score":0.014821243339351245},{"text":"Please hold the line, and we will be with you in a moment.","start":65.21,"end":67.869995,"sentiment":"neutral","sentiment_score":-0.004199388508613293},{"text":"Good afternoon.","start":74.674995,"end":75.395,"sentiment":"neutral","sentiment_score":0.17423416674137115},{"text":"This is Laura.","start":75.395,"end":76.295,"sentiment":"neutral","sentiment_score":0.09031631549199422}],"sentiment":"neutral","sentiment_score":0.028348140490169708,"num_words":26,"start":61.21,"end":76.295},{"sentences":[{"text":"He is not in the office today.","start":82.835,"end":84.515,"sentiment":"neutral","sentiment_score":-0.13982065660612925},{"text":"Am I able to take a message, or am I able to help you?","start":84.515,"end":87.27,"sentiment":"neutral","sentiment_score":-0.012039408353822572},{"text":"Yes.","start":98.71,"end":99.03,"sentiment":"neutral","sentiment_score":0.1454857438802719},{"text":"That would be good.","start":99.03,"end":99.84894,"sentiment":"neutral","sentiment_score":0.3051583021879196},{"text":"Thank you.","start":104.80894,"end":105.62894,"sentiment":"positive","sentiment_score":0.36841922998428345}],"sentiment":"neutral","sentiment_score":0.03413075355014631,"num_words":28,"start":82.835,"end":105.62894},{"sentences":[{"text":"Bye.","start":105.688934,"end":106.188934,"sentiment":"neutral","sentiment_score":0.14403285086154938}],"sentiment":"neutral","sentiment_score":0.14403285086154938,"num_words":1,"start":105.688934,"end":106.188934}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3.\n\nFor billing and accounts, press 4. To hear these options again, please press 0. Thanks for calling the Cybertel help desk. This is Jared. I'll be assisting you today.\n\nCan I please start with your name and the company you're calling from?\n\nChannel 0: This is Mary from Vigilance AI.\n\nChannel 1: Hello. You've reached Cybertel support. This is Jared. How can I help you today?\n\nChannel 0: I'm looking for Clive Kelly.\n\nChannel 1: Sure. Let me try to put you through. Please hold the line, and we will be with you in a moment. Good afternoon. This is Laura.\n\nChannel 0: Yes, Laura. Good afternoon. I'm looking for Clive Kelly.\n\nChannel 1: He is not in the office today. Am I able to take a message, or am I able to help you?\n\nChannel 0: I see. Yeah. Because we're trying to present cybersecurity with him. If he's not available, maybe I'll just try to drop an email to him.\n\nChannel 1: Yes. That would be good.\n\nChannel 0: Okay then. I'll make a note. Thank you.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Cybertel Telecom.","start":0.08,"end":2.02,"sentiment":"positive","sentiment_score":0.3822457591692607},{"text":"Please note that calls are recorded for quality assurance purposes.","start":2.48,"end":5.7,"sentiment":"neutral","sentiment_score":-0.013005622662603855},{"text":"For sales inquiries, press 1.","start":6.0,"end":8.02,"sentiment":"neutral","sentiment_score":0.018398000858724117},{"text":"For help desk support, press 2.","start":8.32,"end":10.42,"sentiment":"neutral","sentiment_score":0.02609887858852744},{"text":"To discuss an in progress order, press 3.","start":10.719999,"end":13.395,"sentiment":"neutral","sentiment_score":0.02429468324407935}],"sentiment":"neutral","sentiment_score":0.07446740200476987,"channel":1,"num_words":35,"start":0.08,"end":13.395},{"sentences":[{"text":"For billing and accounts, press 4.","start":13.875,"end":16.135,"sentiment":"neutral","sentiment_score":0.01128362383072575},{"text":"To hear these options again, please press 0.","start":16.595001,"end":19.575,"sentiment":"neutral","sentiment_score":0.0033176642609760165},{"text":"Thanks for calling the Cybertel help desk.","start":30.33,"end":32.75,"sentiment":"positive","sentiment_score":0.3576664477586746},{"text":"This is Jared.","start":32.81,"end":33.77,"sentiment":"neutral","sentiment_score":0.2936352988084157},{"text":"I'll be assisting you today.","start":33.77,"end":35.31,"sentiment":"neutral","sentiment_score":0.3044114649295807}],"sentiment":"neutral","sentiment_score":0.17244384180882882,"channel":1,"num_words":29,"start":13.875,"end":35.31},{"sentences":[{"text":"Can I please start with your name and the company you're calling from?","start":35.45,"end":38.83,"sentiment":"neutral","sentiment_score":0.0777462634902734}],"sentiment":"neutral","sentiment_score":0.0777462634902734,"channel":1,"num_words":13,"start":35.45,"end":38.83},{"sentences":[{"text":"This is Mary from Vigilance AI.","start":41.505,"end":44.645,"sentiment":"neutral","sentiment_score":0.06275489491720994}],"sentiment":"neutral","sentiment_score":0.06275489491720994,"channel":0,"num_words":6,"start":41.505,"end":44.645},{"sentences":[{"text":"Hello.","start":48.755,"end":49.235,"sentiment":"neutral","sentiment_score":0.10228964686393738},{"text":"You've reached Cybertel support.","start":49.235,"end":51.015,"sentiment":"neutral","sentiment_score":0.11323550157248974},{"text":"This is Jared.","start":51.315,"end":52.215,"sentiment":"neutral","sentiment_score":0.17798562347888947},{"text":"How can I help you today?","start":52.355,"end":53.735,"sentiment":"neutral","sentiment_score":0.15785092115402222}],"sentiment":"neutral","sentiment_score":0.14544957503676414,"channel":1,"num_words":14,"start":48.755,"end":53.735},{"sentences":[{"text":"I'm looking for Clive Kelly.","start":55.0,"end":57.26,"sentiment":"neutral","sentiment_score":-0.01324252262711525}],"sentiment":"neutral","sentiment_score":-0.01324252262711525,"channel":0,"num_words":5,"start":55.0,"end":57.26},{"sentences":[{"text":"Sure.","start":61.21,"end":61.69,"sentiment":"neutral","sentiment_score":0.06847772002220154},{"text":"Let me try to put you through.","start":61.69,"end":63.149998,"sentiment":"neutral","sentiment_score":0.014821243339351245},{"text":"Please hold the line, and we will be with you in a moment.","start":65.21,"end":67.869995,"sentiment":"neutral","sentiment_score":-0.004199388508613293},{"text":"Good afternoon.","start":74.674995,"end":75.395,"sentiment":"neutral","sentiment_score":0.17423416674137115},{"text":"This is Laura.","start":75.395,"end":76.295,"sentiment":"neutral","sentiment_score":0.09031631549199422}],"sentiment":"neutral","sentiment_score":0.028348140490169708,"channel":1,"num_words":26,"start":61.21,"end":76.295},{"sentences":[{"text":"Yes, Laura.","start":76.935,"end":77.735,"sentiment":"neutral","sentiment_score":0.08248459547758102},{"text":"Good afternoon.","start":77.735,"end":78.555,"sentiment":"neutral","sentiment_score":0.15176363289356232},{"text":"I'm looking for Clive Kelly.","start":78.615,"end":80.635,"sentiment":"neutral","sentiment_score":0.04074581228196621}],"sentiment":"neutral","sentiment_score":0.0746917242391242,"channel":0,"num_words":9,"start":76.935,"end":80.635},{"sentences":[{"text":"He is not in the office today.","start":82.835,"end":84.515,"sentiment":"neutral","sentiment_score":-0.13982065660612925},{"text":"Am I able to take a message, or am I able to help you?","start":84.515,"end":87.27,"sentiment":"neutral","sentiment_score":-0.012039408353822572}],"sentiment":"neutral","sentiment_score":-0.05463315777125813,"channel":1,"num_words":21,"start":82.835,"end":87.27},{"sentences":[{"text":"I see.","start":88.14,"end":89.04,"sentiment":"neutral","sentiment_score":-0.07256979122757912},{"text":"Yeah.","start":89.42,"end":89.74,"sentiment":"neutral","sentiment_score":-0.08133457601070404},{"text":"Because we're trying to present cybersecurity with him.","start":89.74,"end":93.04,"sentiment":"neutral","sentiment_score":-0.17699015513062477},{"text":"If he's not available, maybe I'll just try to drop an email to him.","start":93.340004,"end":97.44,"sentiment":"neutral","sentiment_score":-0.1889359067593302}],"sentiment":"neutral","sentiment_score":-0.17149992376565934,"channel":0,"num_words":25,"start":88.14,"end":97.44},{"sentences":[{"text":"Yes.","start":98.71,"end":99.03,"sentiment":"neutral","sentiment_score":0.1454857438802719},{"text":"That would be good.","start":99.03,"end":99.84894,"sentiment":"neutral","sentiment_score":0.3051583021879196}],"sentiment":"neutral","sentiment_score":0.27322379052639006,"channel":1,"num_words":5,"start":98.71,"end":99.84894},{"sentences":[{"text":"Okay then.","start":101.565,"end":102.125,"sentiment":"neutral","sentiment_score":0.158076710999012},{"text":"I'll make a note.","start":102.125,"end":103.005,"sentiment":"neutral","sentiment_score":0.16651387885212898},{"text":"Thank you.","start":103.005,"end":103.745,"sentiment":"positive","sentiment_score":0.38694238662719727}],"sentiment":"neutral","sentiment_score":0.2195117138326168,"channel":0,"num_words":8,"start":101.565,"end":103.745},{"sentences":[{"text":"Thank you.","start":104.80894,"end":105.62894,"sentiment":"positive","sentiment_score":0.36841922998428345},{"text":"Bye.","start":105.688934,"end":106.188934,"sentiment":"neutral","sentiment_score":0.14403285086154938}],"sentiment":"neutral","sentiment_score":0.29362377027670544,"channel":1,"num_words":3,"start":104.80894,"end":106.188934}]},"summary":{"result":"success","short":"The customer calls Cybertel Telecom and is directed to various options. They are then transferred to the help desk, where they speak to Jared and Laura. Jared tries to get Clive Kelly, but he is not in the office, so Jared offers to send an email to him."},"intents":{"segments":[{"text":"I'll be assisting you today. Can I please start with your name and the company you're calling from?","start_word":59,"end_word":76,"intents":[{"intent":"Assist callers","confidence_score":0.15154669}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Cybertel Telecom.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.3844316899776459},{"text":"Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please press 0. Thanks for calling the Cybertel help desk. This is Jared. I'll be assisting you today. Can I please start with your name and the company you're calling from? This is Mary from Vigilance AI. Hello. You've reached Cybertel support. This is Jared. How can I help you today? I'm looking for Clive Kelly. Sure. Let me try to put you through. Please hold the line, and we will be with you in a moment. Good afternoon. This is Laura. Yes, Laura. Good afternoon. I'm looking for Clive Kelly. He is not in the office today. Am I able to take a message, or am I able to help you? I see. Yeah. Because we're trying to present cybersecurity with him. If he's not available, maybe I'll just try to drop an email to him. Yes. That would be good. Okay then. I'll make a note.","start_word":6,"end_word":193,"sentiment":"neutral","sentiment_score":0.04172434285283089},{"text":"Thank you. Thank you.","start_word":194,"end_word":197,"sentiment":"positive","sentiment_score":0.370109498500824},{"text":"Bye.","start_word":198,"end_word":198,"sentiment":"neutral","sentiment_score":0.1930282562971115}],"average":{"sentiment":"neutral","sentiment_score":0.06161094830784987}}}}