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Hello?\n\nChannel 1: Hi. It's just Luke from the transfer line. I've just got a John Slaby on the line. He's just wanting to get a quote for some memory there, and he said, yeah. If it's a good quote, he he would like to purchase some.\n\nChannel 0: Yep. Sure.\n\nChannel 1: I'll put him through now. Thank you.\n\nChannel 0: Thank you. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hi. Hi, John. It's Ross with Tech Room. How are you, man?\n\nChannel 1: How are you going?\n\nChannel 0: Yep. Going good. Yep. Tell me. How can I assist you?\n\nChannel 1: So I'm looking to buy some memory, and\n\nChannel 0: Mhmm.\n\nChannel 1: I'm on the Techcom Systems website. And it's saying you have to ask for a quote, request an application, request a quote.\n\nChannel 0: Perfect. Yep. You can just request a quote.\n\nChannel 1: Can you help me with this? Because I wanna see what if they have availability to begin with.\n\nChannel 0: Sure. Once you just request a quote, fill in the details, and I'll give you I'll get back to you with the pricing and in stock.\n\nChannel 1: Can't you just give me the pricing in stock now?\n\nChannel 0: Yep. You can could you just request a quote from there? And\n\nChannel 1: Do I\n\nChannel 0: I'll\n\nChannel 1: have to\n\nChannel 0: give\n\nChannel 1: request\n\nChannel 0: you\n\nChannel 1: give me the price?\n\nChannel 0: yep. Request a quote.\n\nChannel 1: So you can't what can't you can't do it without me requesting a quote?\n\nChannel 0: You can actually, I'll get the product details over here to me so it would be better, you know.\n\nChannel 1: What do you\n\nChannel 0: Once\n\nChannel 1: mean?\n\nChannel 0: I get the product details once you request a quote, I'll get the inquiry here on my screen that you're looking for this this product, and I'll get the product details which you're after, and I can give you the pricing and stock availability.\n\nChannel 1: Sure. Okay.\n\nChannel 0: Yep.\n\nChannel 1: So now do you stay on the phone while I do this, or do you want do do you give me a call\n\nChannel 0: Yeah.\n\nChannel 1: to write back?\n\nChannel 0: If if you if you have time, you can stay on the phone as well. Or if you want,\n\nChannel 1: Okay.\n\nChannel 0: I can ring you back within, yeah, two to five minutes.\n\nChannel 1: Okay.\n\nChannel 0: Yep. And how many units are you after?\n\nChannel 1: Just one. That's why I thought, you know, it's not worth it me doing a quote. Just one. Yeah. It's easy.\n\nChannel 0: Okay. This one. Alright.\n\nChannel 1: Okay. I just requested a quote.\n\nChannel 0: One moment. Hang on. We're just in five here. Got your inquiry. Taking price against Trump.\n\nChannel 1: No problem.\n\nChannel 0: Okay. Right now, I think we don't have it in stock. John, is it fine if I give you a callback within two minutes? I need to check it with the vendor.\n\nChannel 1: Sure.\n\nChannel 0: Yep. Give me a call within two\n\nChannel 1: No worries. I'll explain to\n\nChannel 0: minutes.\n\nChannel 1: you a call.\n\nChannel 0: Yep. Thanks.\n\nChannel 1: No worries. Thanks.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.007427740842103958}],"sentiment":"neutral","sentiment_score":0.007427740842103958,"channel":1,"num_words":1,"start":4.64,"end":5.14},{"sentences":[{"text":"Hello?","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.01589496061205864}],"sentiment":"neutral","sentiment_score":0.01589496061205864,"channel":0,"num_words":1,"start":5.92,"end":6.42},{"sentences":[{"text":"Hi.","start":6.8799996,"end":7.12,"sentiment":"neutral","sentiment_score":0.0871051549911499},{"text":"It's just Luke from the transfer line.","start":7.12,"end":9.92,"sentiment":"neutral","sentiment_score":0.09722495185477394},{"text":"I've just got a John Slaby on the line.","start":9.92,"end":12.799999,"sentiment":"neutral","sentiment_score":0.11995630711317062},{"text":"He's just wanting to get a quote for some memory there, and he said, 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here.","start":197.43,"end":198.89,"sentiment":"neutral","sentiment_score":0.035247505828738215},{"text":"Got your inquiry.","start":308.83002,"end":309.11002,"sentiment":"neutral","sentiment_score":0.032936036586761475},{"text":"Taking price against Trump.","start":309.11002,"end":311.73,"sentiment":"neutral","sentiment_score":-0.0584707111120224}],"sentiment":"neutral","sentiment_score":0.012362813809886575,"channel":0,"num_words":16,"start":186.615,"end":311.73},{"sentences":[{"text":"No problem.","start":312.85,"end":313.59,"sentiment":"neutral","sentiment_score":-0.04667843505740166}],"sentiment":"neutral","sentiment_score":-0.04667843505740166,"channel":1,"num_words":2,"start":312.85,"end":313.59},{"sentences":[{"text":"Okay.","start":359.275,"end":359.775,"sentiment":"neutral","sentiment_score":-0.11238157004117966},{"text":"Right now, I think we don't have it in stock.","start":360.99002,"end":363.81,"sentiment":"neutral","sentiment_score":-0.26434250771999357},{"text":"John, is it fine if I give you a callback within two minutes?","start":364.11002,"end":367.07,"sentiment":"neutral","sentiment_score":-0.033616588092767276},{"text":"I need to check it with the vendor.","start":367.07,"end":368.69,"sentiment":"neutral","sentiment_score":-0.08105624374002218}],"sentiment":"neutral","sentiment_score":-0.12003975757397711,"channel":0,"num_words":32,"start":359.275,"end":368.69},{"sentences":[{"text":"Sure.","start":369.63998,"end":370.13998,"sentiment":"neutral","sentiment_score":0.0867137759923935}],"sentiment":"neutral","sentiment_score":0.0867137759923935,"channel":1,"num_words":1,"start":369.63998,"end":370.13998},{"sentences":[{"text":"Yep.","start":370.75,"end":371.25,"sentiment":"neutral","sentiment_score":0.10070165991783142},{"text":"Give me a call within 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call.","start":375.05887,"end":375.79886,"sentiment":"neutral","sentiment_score":0.10472262650728226}],"sentiment":"neutral","sentiment_score":0.10472262650728226,"channel":1,"num_words":3,"start":375.05887,"end":375.79886},{"sentences":[{"text":"Yep.","start":376.06894,"end":376.56894,"sentiment":"neutral","sentiment_score":0.17765605449676514},{"text":"Thanks.","start":377.34894,"end":377.84894,"sentiment":"neutral","sentiment_score":0.2892727255821228}],"sentiment":"neutral","sentiment_score":0.23346439003944397,"channel":0,"num_words":2,"start":376.06894,"end":377.84894},{"sentences":[{"text":"No worries.","start":377.61887,"end":378.01886,"sentiment":"positive","sentiment_score":0.34931278228759766},{"text":"Thanks.","start":378.01886,"end":378.51886,"sentiment":"neutral","sentiment_score":-0.08520570397377014}],"sentiment":"neutral","sentiment_score":0.20447328686714172,"channel":1,"num_words":3,"start":377.61887,"end":378.51886}]},"summary":{"result":"success","short":"The customer, John Slaby, wants to get a quote for a memory product and is transferred to an agent named Luke from the transfer line. Luke requests John to request a quote and fill in the details, and then gives him pricing and stock availability. John agrees to call back in two minutes to confirm availability."},"intents":{"segments":[{"text":"It's just Luke from the transfer line. I've just got a John Slaby on the line. He's just wanting to get a quote for some memory there, and he said, yeah. If it's a good quote, he he would like to purchase some. Yep.","start_word":3,"end_word":46,"intents":[{"intent":"Request quote","confidence_score":0.45609155},{"intent":"Request quote","confidence_score":0.303714}]},{"text":"I get the product details once you request a quote, I'll get the inquiry here on my screen that you're looking for this this product, and I'll get the product details which you're after, and I can give you the pricing and stock availability. Sure. Okay.","start_word":245,"end_word":290,"intents":[{"intent":"Request quote","confidence_score":0.5937147}]},{"text":"Right now, I think we don't have it in stock. John, is it fine if I give you a callback within two minutes? I need to check it with the vendor. Sure.","start_word":409,"end_word":440,"intents":[{"intent":"Review item availability","confidence_score":0.000008128507}]},{"text":"John, is it fine if I give you a callback within two minutes?","start_word":419,"end_word":431,"intents":[{"intent":"Ask for callback","confidence_score":0.003299898}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi. It's just Luke from the transfer line. I've just got a John Slaby on the line. He's just wanting to get a quote for some memory there, and he said, yeah.","start_word":0,"end_word":33,"sentiment":"neutral","sentiment_score":0.10709510743618011},{"text":"If it's a good quote, he he would like to purchase some.","start_word":34,"end_word":45,"sentiment":"positive","sentiment_score":0.3642373979091644},{"text":"Yep.","start_word":46,"end_word":46,"sentiment":"neutral","sentiment_score":0.21202091872692108},{"text":"Sure. I'll put him through now. Thank you. Thank you.","start_word":47,"end_word":56,"sentiment":"positive","sentiment_score":0.4183426797389984},{"text":"Hello? Hello? Hi. Hi, John. It's Ross with Tech Room. How are you, man? How are you going? Yep.","start_word":57,"end_word":75,"sentiment":"neutral","sentiment_score":0.16128496825695038},{"text":"Going good.","start_word":76,"end_word":77,"sentiment":"positive","sentiment_score":0.4350733757019043},{"text":"Yep. Tell me. How can I assist you? So I'm looking to buy some memory, and Mhmm. I'm on the Techcom Systems website. And it's saying you have to ask for a quote, request an application, request a quote.","start_word":78,"end_word":116,"sentiment":"neutral","sentiment_score":0.03866942226886749},{"text":"Perfect.","start_word":117,"end_word":117,"sentiment":"positive","sentiment_score":0.3878049850463867},{"text":"Yep. You can just request a quote. Can you help me with this? Because I wanna see what if they have availability to begin with. Sure. Once you just request a quote, fill in the details, and I'll give you I'll get back to you with the pricing and in stock. Can't you just give me the pricing in stock now? Yep. You can could you just request a quote from there? And Do I I'll have to give request you give me the price? yep. Request a quote. So you can't what can't you can't do it without me requesting a quote? You can actually, I'll get the product details over here to me so it would be better, you know. What do Once you mean? I get the product details once you request a quote, I'll get the inquiry here on my screen that you're looking for this this product, and I'll get the product details which you're after, and I can give you the pricing and stock availability. Sure. Okay. Yep. So now do you stay on the phone while I do this, or do you want do do you give me a call Yeah. to write back? If if you if you have time, you can stay on the phone as well. Or if you want, Okay. I can ring you back within, yeah, two to five minutes. Okay. Yep. And how many units are you after? Just one.","start_word":118,"end_word":360,"sentiment":"neutral","sentiment_score":0.08607491171715681},{"text":"That's why I thought, you know, it's not worth it me doing a quote.","start_word":361,"end_word":374,"sentiment":"negative","sentiment_score":-0.39531370997428894},{"text":"Just one. Yeah. It's easy. Okay. This one. Alright. Okay. I just requested a quote. One moment. Hang on. We're just in five here. Got your inquiry. Taking price against Trump. No problem. Okay. Right now, I think we don't have it in stock. John, is it fine if I give you a callback within two minutes? I need to check it with the vendor. Sure. Yep. Give me a call within two No worries. I'll explain to minutes. you a call. Yep.","start_word":375,"end_word":457,"sentiment":"neutral","sentiment_score":0.0005361615912988782},{"text":"Thanks. No worries. Thanks.","start_word":458,"end_word":461,"sentiment":"positive","sentiment_score":0.4871052950620651}],"average":{"sentiment":"neutral","sentiment_score":0.0773230929049257}}}}