{"metadata":{"transaction_key":"deprecated","request_id":"01a04078-9552-7952-9638-095268cf8fcf","sha256":"e5ba16db86ff73789091af8bf0bb196bc9a67ccd954b8a1a9a7199a2638dda98","created":"2026-08-26T23:47:20.842Z","duration":179.63994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":721,"output_tokens":47},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":810,"output_tokens":812},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":810,"output_tokens":24}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Nick. This is Jenna from ICU Financial. How are you today? I'm well. Thank you. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Beautiful. And while I have you, I just need to confirm your full name, date of birth, and address, please. Yeah. K. Yes. Beautiful. I am guessing that Lauren is there as well. Is she yep. Beautiful. Because she's on No. That's fine. Yes. We need to book your review. That's why I'm phoning. If do you have time now for us to book you in? Alright. Fantastic. Is there a particular day of the week that works best for you both? Of course. Yep. So let's have a quick next Thursday. Yeah. I could do what time? Twelve or is it yeah. Twelve? That is alright. Just let me that's absolutely fine. I will book that in. Did you want me to send you both a calendar invite to your email so that's in your email? Yeah. Okay. And if we can do whatever your preference is. Okay. Yeah. Okay. And do you want me to call you this month number, Nick, or Lauren's? Okay. Okay. That's great. Okay. Well, that's all booked in. I will I look forward to speaking to you next week. Thank you. Bye.","confidence":0.99609375,"words":[{"word":"hi","start":3.84,"end":4.0,"confidence":0.9951172,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.12738412618637085},{"word":"nick","start":4.0,"end":4.3199997,"confidence":0.99194336,"punctuated_word":"Nick.","sentiment":"neutral","sentiment_score":0.13749757409095764},{"word":"this","start":4.3199997,"end":4.56,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.179165780544281},{"word":"is","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.17060518264770508},{"word":"jenna","start":4.72,"end":5.04,"confidence":0.8203125,"punctuated_word":"Jenna","sentiment":"neutral","sentiment_score":0.18693286180496216},{"word":"from","start":5.04,"end":5.3599997,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1854429543018341},{"word":"icu","start":5.3599997,"end":5.8399997,"confidence":0.845459,"punctuated_word":"ICU","sentiment":"neutral","sentiment_score":0.12978404760360718},{"word":"financial","start":5.8399997,"end":6.3399997,"confidence":0.9794922,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.1731741428375244},{"word":"how","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2067870795726776},{"word":"are","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1832217127084732},{"word":"you","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19824624061584473},{"word":"today","start":6.8799996,"end":7.3799996,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.1965200901031494},{"word":"i'm","start":10.16,"end":10.48,"confidence":0.91674805,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.42519041895866394},{"word":"well","start":10.48,"end":10.88,"confidence":0.99609375,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.4302453398704529},{"word":"thank","start":10.88,"end":11.12,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.638547956943512},{"word":"you","start":11.12,"end":11.62,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.509164571762085},{"word":"just","start":12.184999,"end":12.424999,"confidence":0.9716797,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.14420022070407867},{"word":"before","start":12.424999,"end":12.584999,"confidence":0.99902344,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.08183418214321136},{"word":"i","start":12.584999,"end":12.665,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11794757843017578},{"word":"go","start":12.665,"end":12.905,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.13216137886047363},{"word":"any","start":12.905,"end":13.1449995,"confidence":0.9941406,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.11338075995445251},{"word":"further","start":13.1449995,"end":13.384999,"confidence":0.9946289,"punctuated_word":"further,","sentiment":"neutral","sentiment_score":0.05258990451693535},{"word":"i","start":13.384999,"end":13.625,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04031168669462204},{"word":"just","start":13.625,"end":13.785,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06086696684360504},{"word":"need","start":13.785,"end":13.945,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.06600490212440491},{"word":"to","start":13.945,"end":14.105,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06703776121139526},{"word":"let","start":14.105,"end":14.184999,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.06973891705274582},{"word":"you","start":14.184999,"end":14.344999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.059706028550863266},{"word":"know","start":14.344999,"end":14.504999,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.058793071657419205},{"word":"that","start":14.504999,"end":14.744999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04590969532728195},{"word":"our","start":14.744999,"end":14.985,"confidence":0.99609375,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.03460324555635452},{"word":"calls","start":14.985,"end":15.304999,"confidence":0.9980469,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":0.06123839691281319},{"word":"are","start":15.304999,"end":15.544999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.054504938423633575},{"word":"recorded","start":15.544999,"end":15.945,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":0.0745379701256752},{"word":"for","start":15.945,"end":16.105,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.047956258058547974},{"word":"quality","start":16.105,"end":16.505,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.04865778982639313},{"word":"and","start":16.505,"end":16.664999,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04550226405262947},{"word":"coaching","start":16.664999,"end":17.145,"confidence":0.9980469,"punctuated_word":"coaching","sentiment":"neutral","sentiment_score":0.09034983068704604},{"word":"purposes","start":17.145,"end":17.625,"confidence":0.9995117,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":0.049742430448532104},{"word":"is","start":17.625,"end":17.785,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.055256038904190063},{"word":"that","start":17.785,"end":18.025,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0907370001077652},{"word":"okay","start":18.025,"end":18.525,"confidence":1.0,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.06932041049003601},{"word":"beautiful","start":20.825,"end":21.325,"confidence":0.9951172,"punctuated_word":"Beautiful.","sentiment":"positive","sentiment_score":0.5387332439422607},{"word":"and","start":21.865,"end":22.365,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1518120318651199},{"word":"while","start":22.505,"end":22.744999,"confidence":0.9980469,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.09917044639587402},{"word":"i","start":22.744999,"end":22.904999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09324731677770616},{"word":"have","start":22.904999,"end":23.145,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09829634428024292},{"word":"you","start":23.145,"end":23.384998,"confidence":0.9694824,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.07641024887561798},{"word":"i","start":23.384998,"end":23.544998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04764281213283539},{"word":"just","start":23.544998,"end":23.785,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.052519768476486206},{"word":"need","start":23.785,"end":23.945,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.05096791312098503},{"word":"to","start":23.945,"end":24.105,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05992249399423599},{"word":"confirm","start":24.105,"end":24.505,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.05879020690917969},{"word":"your","start":24.505,"end":24.664999,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03896191716194153},{"word":"full","start":24.664999,"end":24.824999,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.0515999048948288},{"word":"name","start":24.824999,"end":25.064999,"confidence":0.9970703,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.03813239187002182},{"word":"date","start":25.064999,"end":25.305,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.0488186851143837},{"word":"of","start":25.305,"end":25.465,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05213470011949539},{"word":"birth","start":25.465,"end":25.625,"confidence":0.9807129,"punctuated_word":"birth,","sentiment":"neutral","sentiment_score":0.06101153790950775},{"word":"and","start":25.625,"end":25.864998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04685048758983612},{"word":"address","start":25.864998,"end":26.265,"confidence":0.9995117,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.05455444380640984},{"word":"please","start":26.265,"end":26.61,"confidence":0.90722656,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.0532815158367157},{"word":"yeah","start":34.21,"end":34.71,"confidence":0.7709961,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009267834946513176},{"word":"k","start":36.05,"end":36.55,"confidence":0.86621094,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.008256218396127224},{"word":"yes","start":39.010002,"end":39.510002,"confidence":0.8474121,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.01331440545618534},{"word":"beautiful","start":41.535,"end":42.035,"confidence":0.9753418,"punctuated_word":"Beautiful.","sentiment":"neutral","sentiment_score":0.2602422535419464},{"word":"i","start":43.135002,"end":43.635002,"confidence":0.84716797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14553815126419067},{"word":"am","start":43.695,"end":43.935,"confidence":0.9980469,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.1072504222393036},{"word":"guessing","start":43.935,"end":44.335,"confidence":0.9892578,"punctuated_word":"guessing","sentiment":"neutral","sentiment_score":0.11369116604328156},{"word":"that","start":44.335,"end":44.495,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1305292844772339},{"word":"lauren","start":44.495,"end":44.815,"confidence":0.99121094,"punctuated_word":"Lauren","sentiment":"neutral","sentiment_score":0.10221480578184128},{"word":"is","start":44.815,"end":44.975,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06792761385440826},{"word":"there","start":44.975,"end":45.295,"confidence":0.9951172,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.0778845027089119},{"word":"as","start":45.295,"end":45.455,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1020519882440567},{"word":"well","start":45.455,"end":45.955,"confidence":0.82128906,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.1069813072681427},{"word":"is","start":47.455,"end":47.615,"confidence":0.6220703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.029232647269964215},{"word":"she","start":47.615,"end":47.775,"confidence":0.98828125,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.03812432661652565},{"word":"yep","start":47.935,"end":48.335,"confidence":0.95963544,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.03864544257521629},{"word":"beautiful","start":48.335,"end":48.815,"confidence":0.8544922,"punctuated_word":"Beautiful.","sentiment":"neutral","sentiment_score":0.0802379846572876},{"word":"because","start":48.815,"end":49.055,"confidence":0.90234375,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.012941032648086548},{"word":"she's","start":49.055,"end":49.375,"confidence":0.9941406,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":0.012762549333274364},{"word":"on","start":49.375,"end":49.875,"confidence":0.96972656,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0021681152284145355},{"word":"no","start":50.575,"end":51.075,"confidence":0.8859863,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.029828980565071102},{"word":"that's","start":51.215,"end":51.715,"confidence":0.93896484,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.013972061686217783},{"word":"fine","start":52.175,"end":52.675,"confidence":0.9416504,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.043654974550008774},{"word":"yes","start":52.815,"end":53.055,"confidence":0.986084,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.017977189272642136},{"word":"we","start":53.055,"end":53.215,"confidence":0.78466797,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.006874920800328255},{"word":"need","start":53.215,"end":53.455,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.00044925883412361145},{"word":"to","start":53.455,"end":53.535,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01395394280552864},{"word":"book","start":53.535,"end":53.695,"confidence":1.0,"punctuated_word":"book","sentiment":"neutral","sentiment_score":0.017078973352909088},{"word":"your","start":53.695,"end":53.935,"confidence":0.82177734,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01822977140545845},{"word":"review","start":53.935,"end":54.335,"confidence":0.95214844,"punctuated_word":"review.","sentiment":"neutral","sentiment_score":0.007621766999363899},{"word":"that's","start":54.335,"end":54.655,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.007194536738097668},{"word":"why","start":54.655,"end":54.895,"confidence":0.99121094,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.015155883505940436},{"word":"i'm","start":54.895,"end":55.135002,"confidence":0.9946289,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.020914018154144287},{"word":"phoning","start":55.135002,"end":55.635002,"confidence":0.99869794,"punctuated_word":"phoning.","sentiment":"neutral","sentiment_score":0.016179384663701057},{"word":"if","start":56.415,"end":56.915,"confidence":0.59765625,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.0038247834891080856},{"word":"do","start":57.27,"end":57.43,"confidence":0.9165039,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.004202410578727722},{"word":"you","start":57.43,"end":57.51,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010316524654626846},{"word":"have","start":57.51,"end":57.829998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.009371226653456688},{"word":"time","start":57.829998,"end":58.07,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.025141242891550064},{"word":"now","start":58.07,"end":58.309998,"confidence":0.9980469,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.004230976104736328},{"word":"for","start":58.309998,"end":58.469997,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.012830141931772232},{"word":"us","start":58.469997,"end":58.629997,"confidence":0.99902344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.016014626249670982},{"word":"to","start":58.629997,"end":59.129997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015657510608434677},{"word":"book","start":59.91,"end":60.07,"confidence":0.9951172,"punctuated_word":"book","sentiment":"neutral","sentiment_score":0.01639631763100624},{"word":"you","start":60.07,"end":60.23,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007176408544182777},{"word":"in","start":60.23,"end":60.73,"confidence":0.9995117,"punctuated_word":"in?","sentiment":"neutral","sentiment_score":0.01639438048005104},{"word":"alright","start":63.51,"end":64.009995,"confidence":0.9904785,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2158808708190918},{"word":"fantastic","start":64.07,"end":64.57,"confidence":0.99853516,"punctuated_word":"Fantastic.","sentiment":"positive","sentiment_score":0.33680105209350586},{"word":"is","start":65.99,"end":66.229996,"confidence":0.87890625,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.1441826373338699},{"word":"there","start":66.229996,"end":66.549995,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.1328471601009369},{"word":"a","start":66.549995,"end":66.79,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16502588987350464},{"word":"particular","start":66.79,"end":67.29,"confidence":1.0,"punctuated_word":"particular","sentiment":"neutral","sentiment_score":0.19325001537799835},{"word":"day","start":67.509995,"end":68.009995,"confidence":0.9980469,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.08852257579565048},{"word":"of","start":68.07,"end":68.31,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0929008647799492},{"word":"the","start":68.31,"end":68.39,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10157329589128494},{"word":"week","start":68.39,"end":68.71,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.0749942734837532},{"word":"that","start":68.71,"end":68.869995,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1092917025089264},{"word":"works","start":68.869995,"end":69.27,"confidence":0.99609375,"punctuated_word":"works","sentiment":"neutral","sentiment_score":0.09853436052799223},{"word":"best","start":69.27,"end":69.67,"confidence":0.984375,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.09289664030075072},{"word":"for","start":69.67,"end":69.83,"confidence":0.98828125,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1171550303697586},{"word":"you","start":69.83,"end":69.99,"confidence":0.93847656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13780111074447632},{"word":"both","start":69.99,"end":70.455,"confidence":0.9838867,"punctuated_word":"both?","sentiment":"neutral","sentiment_score":0.12377913296222688},{"word":"of","start":84.935,"end":85.095,"confidence":0.6816406,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.015655629336833954},{"word":"course","start":85.095,"end":85.56,"confidence":0.9995117,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.02830599807202816},{"word":"yep","start":86.04,"end":86.54,"confidence":0.85302734,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02918095886707306},{"word":"so","start":87.399994,"end":87.899994,"confidence":0.23876953,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.011206801980733871},{"word":"let's","start":92.439995,"end":92.92,"confidence":0.79296875,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.03365561366081238},{"word":"have","start":92.92,"end":93.32,"confidence":0.9941406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03343462198972702},{"word":"a","start":93.32,"end":93.479996,"confidence":0.97998047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.022850025445222855},{"word":"quick","start":93.479996,"end":93.88,"confidence":0.9970703,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.03420622646808624},{"word":"next","start":94.119995,"end":94.52,"confidence":0.40454102,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.015249710530042648},{"word":"thursday","start":94.52,"end":95.02,"confidence":0.9082031,"punctuated_word":"Thursday.","sentiment":"neutral","sentiment_score":0.01808292418718338},{"word":"yeah","start":95.479996,"end":95.72,"confidence":0.96606445,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03388466686010361},{"word":"i","start":95.72,"end":95.88,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.035092130303382874},{"word":"could","start":95.88,"end":96.119995,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.029402974992990497},{"word":"do","start":96.119995,"end":96.28,"confidence":0.92822266,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.027732986956834793},{"word":"what","start":96.36,"end":96.6,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0270011592656374},{"word":"time","start":96.6,"end":97.1,"confidence":0.9562988,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":0.02046370506286621},{"word":"twelve","start":97.399994,"end":97.88,"confidence":0.9892578,"punctuated_word":"Twelve","sentiment":"neutral","sentiment_score":0.01452071499079466},{"word":"or","start":97.88,"end":98.2,"confidence":0.5234375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.010434084571897984},{"word":"is","start":98.2,"end":98.36,"confidence":0.7416992,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.013224735856056212},{"word":"it","start":98.36,"end":98.52,"confidence":0.9550781,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.016949111595749855},{"word":"yeah","start":99.32,"end":99.82,"confidence":0.7368164,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.02400561422109604},{"word":"twelve","start":100.865,"end":101.365,"confidence":0.7832031,"punctuated_word":"Twelve?","sentiment":"neutral","sentiment_score":0.00973567645996809},{"word":"that","start":106.064995,"end":106.564995,"confidence":0.6455078,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.01841292530298233},{"word":"is","start":111.494995,"end":111.744995,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01705828309059143},{"word":"alright","start":112.225,"end":112.725,"confidence":0.9526367,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.07508827745914459},{"word":"just","start":113.53001,"end":113.770004,"confidence":0.7470703,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.05805160105228424},{"word":"let","start":113.770004,"end":114.270004,"confidence":0.9614258,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.064582459628582},{"word":"me","start":119.53,"end":119.770004,"confidence":0.97802734,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.33306950330734253},{"word":"that's","start":120.090004,"end":120.590004,"confidence":0.94555664,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.4410080313682556},{"word":"absolutely","start":120.65,"end":121.15,"confidence":1.0,"punctuated_word":"absolutely","sentiment":"positive","sentiment_score":0.4346662163734436},{"word":"fine","start":121.53,"end":122.01,"confidence":0.99902344,"punctuated_word":"fine.","sentiment":"positive","sentiment_score":0.3929153680801392},{"word":"i","start":122.01,"end":122.25,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3798758089542389},{"word":"will","start":122.25,"end":122.57,"confidence":1.0,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.3842882215976715},{"word":"book","start":122.57,"end":122.810005,"confidence":0.99316406,"punctuated_word":"book","sentiment":"positive","sentiment_score":0.38201481103897095},{"word":"that","start":122.810005,"end":123.21001,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3685069084167481},{"word":"in","start":123.21001,"end":123.71001,"confidence":0.99609375,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.31205493211746216},{"word":"did","start":125.21001,"end":125.37,"confidence":0.90234375,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.111280657351017},{"word":"you","start":125.37,"end":125.61,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13299500942230225},{"word":"want","start":125.61,"end":125.850006,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.10495169460773468},{"word":"me","start":125.850006,"end":126.01,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.13838927447795868},{"word":"to","start":126.01,"end":126.25,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13067667186260223},{"word":"send","start":126.25,"end":126.57,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.11007945239543916},{"word":"you","start":126.57,"end":126.810005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10759111493825912},{"word":"both","start":126.810005,"end":127.185,"confidence":0.99902344,"punctuated_word":"both","sentiment":"neutral","sentiment_score":0.07807879149913788},{"word":"a","start":130.625,"end":130.785,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14098554849624634},{"word":"calendar","start":130.785,"end":131.265,"confidence":0.6743164,"punctuated_word":"calendar","sentiment":"neutral","sentiment_score":0.08500345051288605},{"word":"invite","start":131.265,"end":131.505,"confidence":0.9941406,"punctuated_word":"invite","sentiment":"neutral","sentiment_score":0.08876875042915344},{"word":"to","start":131.505,"end":131.665,"confidence":0.9790039,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06817957758903503},{"word":"your","start":131.665,"end":131.825,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07400260865688324},{"word":"email","start":131.825,"end":132.145,"confidence":0.99609375,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.08678533136844635},{"word":"so","start":132.145,"end":132.305,"confidence":0.8535156,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.07133819907903671},{"word":"that's","start":132.305,"end":132.465,"confidence":0.9941406,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.07038035243749619},{"word":"in","start":132.465,"end":132.705,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05195581912994385},{"word":"your","start":132.705,"end":133.105,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04117827117443085},{"word":"email","start":133.105,"end":133.605,"confidence":0.98999023,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":0.04810380935668945},{"word":"yeah","start":141.92,"end":142.42,"confidence":0.6828613,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.054613303393125534},{"word":"okay","start":145.68,"end":146.18,"confidence":0.9460449,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07444699108600616},{"word":"and","start":146.8,"end":147.3,"confidence":0.9658203,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.028304241597652435},{"word":"if","start":148.56,"end":149.06,"confidence":0.5439453,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0041577015072107315},{"word":"we","start":150.08,"end":150.24,"confidence":0.97802734,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.032696910202503204},{"word":"can","start":150.24,"end":150.48,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06272703409194946},{"word":"do","start":150.48,"end":150.64,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04095970094203949},{"word":"whatever","start":150.64,"end":151.04,"confidence":0.99902344,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":0.05643131583929062},{"word":"your","start":151.04,"end":151.28,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04463773220777512},{"word":"preference","start":151.28,"end":151.68,"confidence":0.99609375,"punctuated_word":"preference","sentiment":"neutral","sentiment_score":0.02328803576529026},{"word":"is","start":151.68,"end":152.18,"confidence":0.98999023,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.03965126723051071},{"word":"okay","start":154.08,"end":154.56,"confidence":0.6563721,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05590713769197464},{"word":"yeah","start":154.56,"end":154.995,"confidence":0.84277344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04977336898446083},{"word":"okay","start":155.235,"end":155.735,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04497453570365906},{"word":"and","start":155.875,"end":156.19499,"confidence":0.98095703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03473491594195366},{"word":"do","start":156.19499,"end":156.355,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0236949659883976},{"word":"you","start":156.355,"end":156.515,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.035284340381622314},{"word":"want","start":156.515,"end":156.67499,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.021624576300382618},{"word":"me","start":156.67499,"end":156.75499,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.035692617297172546},{"word":"to","start":156.75499,"end":156.83499,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03529626131057739},{"word":"call","start":156.83499,"end":157.075,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.034002065658569336},{"word":"you","start":157.075,"end":157.315,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02312374673783779},{"word":"this","start":157.315,"end":157.555,"confidence":0.9550781,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.031532250344753265},{"word":"month","start":157.555,"end":157.795,"confidence":0.5239258,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.03166009113192558},{"word":"number","start":157.795,"end":158.295,"confidence":0.8300781,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.03715420514345169},{"word":"nick","start":158.355,"end":158.75499,"confidence":0.7487793,"punctuated_word":"Nick,","sentiment":"neutral","sentiment_score":0.03611532598733902},{"word":"or","start":158.75499,"end":159.25499,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.03245899826288223},{"word":"lauren's","start":159.39499,"end":159.89499,"confidence":0.82405597,"punctuated_word":"Lauren's?","sentiment":"neutral","sentiment_score":0.030577898025512695},{"word":"okay","start":161.155,"end":161.655,"confidence":0.8515625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06234023720026016},{"word":"okay","start":166.595,"end":166.83499,"confidence":0.74316406,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.3611636161804199},{"word":"that's","start":166.83499,"end":167.315,"confidence":0.984375,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.5803394317626953},{"word":"great","start":167.315,"end":167.815,"confidence":0.9399414,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.5959317088127136},{"word":"okay","start":168.29001,"end":168.61,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.4088238477706909},{"word":"well","start":168.61,"end":168.93001,"confidence":0.99072266,"punctuated_word":"Well,","sentiment":"positive","sentiment_score":0.4821336567401886},{"word":"that's","start":168.93001,"end":169.17,"confidence":0.99902344,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.5402212142944336},{"word":"all","start":169.17,"end":169.41,"confidence":0.99121094,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.49751609563827515},{"word":"booked","start":169.41,"end":169.73,"confidence":0.96533203,"punctuated_word":"booked","sentiment":"positive","sentiment_score":0.595203697681427},{"word":"in","start":169.73,"end":170.21,"confidence":0.9975586,"punctuated_word":"in.","sentiment":"positive","sentiment_score":0.5657921433448792},{"word":"i","start":170.21,"end":170.37,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6488390564918518},{"word":"will","start":170.37,"end":170.61,"confidence":0.99902344,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.6373759508132935},{"word":"i","start":170.69,"end":170.85,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.660535454750061},{"word":"look","start":170.85,"end":171.09,"confidence":0.9941406,"punctuated_word":"look","sentiment":"positive","sentiment_score":0.6417130827903748},{"word":"forward","start":171.09,"end":171.25,"confidence":1.0,"punctuated_word":"forward","sentiment":"positive","sentiment_score":0.6799551844596863},{"word":"to","start":171.25,"end":171.41,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6077499985694885},{"word":"speaking","start":171.41,"end":171.81,"confidence":1.0,"punctuated_word":"speaking","sentiment":"positive","sentiment_score":0.6350807547569275},{"word":"to","start":171.81,"end":171.97,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5677318572998047},{"word":"you","start":171.97,"end":172.05,"confidence":0.9902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4930892586708069},{"word":"next","start":172.05,"end":172.55,"confidence":0.99902344,"punctuated_word":"next","sentiment":"positive","sentiment_score":0.564815104007721},{"word":"week","start":172.93001,"end":173.43001,"confidence":1.0,"punctuated_word":"week.","sentiment":"positive","sentiment_score":0.44190382957458496},{"word":"thank","start":175.81,"end":176.13,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5510998368263245},{"word":"you","start":176.13,"end":176.63,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3515300452709198},{"word":"bye","start":176.93001,"end":177.43001,"confidence":0.99658203,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08416170626878738}],"paragraphs":{"transcript":"\nHi, Nick. This is Jenna from ICU Financial. How are you today? I'm well. Thank you.\n\nJust before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Beautiful. And while I have you, I just need to confirm your full name, date of birth, and address, please. Yeah.\n\nK. Yes. Beautiful. I am guessing that Lauren is there as well. Is she yep.\n\nBeautiful. Because she's on No. That's fine. Yes. We need to book your review.\n\nThat's why I'm phoning. If do you have time now for us to book you in? Alright. Fantastic. Is there a particular day of the week that works best for you both?\n\nOf course. Yep. So let's have a quick next Thursday. Yeah. I could do what time?\n\nTwelve or is it yeah. Twelve? That is alright. Just let me that's absolutely fine. I will book that in.\n\nDid you want me to send you both a calendar invite to your email so that's in your email? Yeah. Okay. And if we can do whatever your preference is. Okay.\n\nYeah. Okay. And do you want me to call you this month number, Nick, or Lauren's? Okay. Okay.\n\nThat's great. Okay. Well, that's all booked in. I will I look forward to speaking to you next week. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Nick.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.13244085013866425},{"text":"This is Jenna from ICU Financial.","start":4.3199997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.17085082828998566},{"text":"How are you today?","start":6.3999996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.19619378075003624},{"text":"I'm well.","start":10.16,"end":10.88,"sentiment":"positive","sentiment_score":0.4277178794145584},{"text":"Thank you.","start":10.88,"end":11.62,"sentiment":"positive","sentiment_score":0.5738562643527985}],"sentiment":"neutral","sentiment_score":0.2548693800345063,"num_words":16,"start":3.84,"end":11.62},{"sentences":[{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes.","start":12.184999,"end":17.625,"sentiment":"neutral","sentiment_score":0.07032939905057782},{"text":"Is that okay?","start":17.625,"end":18.525,"sentiment":"neutral","sentiment_score":0.07177114983399709},{"text":"Beautiful.","start":20.825,"end":21.325,"sentiment":"positive","sentiment_score":0.5387332439422607},{"text":"And while I have you, I just need to confirm your full name, date of birth, and address, please.","start":21.865,"end":26.61,"sentiment":"neutral","sentiment_score":0.06495395616481178},{"text":"Yeah.","start":34.21,"end":34.71,"sentiment":"neutral","sentiment_score":0.009267834946513176}],"sentiment":"neutral","sentiment_score":0.07691523135501019,"num_words":47,"start":12.184999,"end":34.71},{"sentences":[{"text":"K.","start":36.05,"end":36.55,"sentiment":"neutral","sentiment_score":0.008256218396127224},{"text":"Yes.","start":39.010002,"end":39.510002,"sentiment":"neutral","sentiment_score":0.01331440545618534},{"text":"Beautiful.","start":41.535,"end":42.035,"sentiment":"neutral","sentiment_score":0.2602422535419464},{"text":"I am guessing that Lauren is there as well.","start":43.135002,"end":45.955,"sentiment":"neutral","sentiment_score":0.1060076935423745},{"text":"Is she yep.","start":47.455,"end":48.335,"sentiment":"neutral","sentiment_score":0.03533413882056872}],"sentiment":"neutral","sentiment_score":0.0894589690491557,"num_words":15,"start":36.05,"end":48.335},{"sentences":[{"text":"Beautiful.","start":48.335,"end":48.815,"sentiment":"neutral","sentiment_score":0.0802379846572876},{"text":"Because she's on No.","start":48.815,"end":51.075,"sentiment":"neutral","sentiment_score":-0.0004893208388239137},{"text":"That's fine.","start":51.215,"end":52.675,"sentiment":"neutral","sentiment_score":0.014841456431895494},{"text":"Yes.","start":52.815,"end":53.055,"sentiment":"neutral","sentiment_score":0.017977189272642136},{"text":"We need to book your review.","start":53.055,"end":54.335,"sentiment":"neutral","sentiment_score":0.008409798766175905}],"sentiment":"neutral","sentiment_score":0.012599971145391464,"num_words":14,"start":48.335,"end":54.335},{"sentences":[{"text":"That's why I'm phoning.","start":54.335,"end":55.635002,"sentiment":"neutral","sentiment_score":0.014860955765470862},{"text":"If do you have time now for us to book you in?","start":56.415,"end":60.73,"sentiment":"neutral","sentiment_score":0.01179637915144364},{"text":"Alright.","start":63.51,"end":64.009995,"sentiment":"neutral","sentiment_score":0.2158808708190918},{"text":"Fantastic.","start":64.07,"end":64.57,"sentiment":"positive","sentiment_score":0.33680105209350586},{"text":"Is there a particular day of the week that works best for you both?","start":65.99,"end":70.455,"sentiment":"neutral","sentiment_score":0.11948247786079134}],"sentiment":"neutral","sentiment_score":0.07582615580759011,"num_words":32,"start":54.335,"end":70.455},{"sentences":[{"text":"Of course.","start":84.935,"end":85.56,"sentiment":"neutral","sentiment_score":0.021980813704431057},{"text":"Yep.","start":86.04,"end":86.54,"sentiment":"neutral","sentiment_score":0.02918095886707306},{"text":"So let's have a quick next Thursday.","start":87.399994,"end":95.02,"sentiment":"neutral","sentiment_score":0.024097989180258343},{"text":"Yeah.","start":95.479996,"end":95.72,"sentiment":"neutral","sentiment_score":0.03388466686010361},{"text":"I could do what time?","start":95.72,"end":97.1,"sentiment":"neutral","sentiment_score":0.027938591316342354}],"sentiment":"neutral","sentiment_score":0.025962883373722434,"num_words":16,"start":84.935,"end":97.1},{"sentences":[{"text":"Twelve or is it yeah.","start":97.399994,"end":99.82,"sentiment":"neutral","sentiment_score":0.01582685224711895},{"text":"Twelve?","start":100.865,"end":101.365,"sentiment":"neutral","sentiment_score":0.00973567645996809},{"text":"That is alright.","start":106.064995,"end":112.725,"sentiment":"neutral","sentiment_score":0.03685316195090612},{"text":"Just let me that's absolutely fine.","start":113.53001,"end":122.01,"sentiment":"neutral","sentiment_score":0.28738219663500786},{"text":"I will book that in.","start":122.01,"end":123.71001,"sentiment":"positive","sentiment_score":0.3653481364250183}],"sentiment":"neutral","sentiment_score":0.18752316427417098,"num_words":20,"start":97.399994,"end":123.71001},{"sentences":[{"text":"Did you want me to send you both a calendar invite to your email so that's in your email?","start":125.21001,"end":133.605,"sentiment":"neutral","sentiment_score":0.09161707288340519},{"text":"Yeah.","start":141.92,"end":142.42,"sentiment":"neutral","sentiment_score":0.054613303393125534},{"text":"Okay.","start":145.68,"end":146.18,"sentiment":"neutral","sentiment_score":0.07444699108600616},{"text":"And if we can do whatever your preference is.","start":146.8,"end":152.18,"sentiment":"neutral","sentiment_score":0.036983771042691335},{"text":"Okay.","start":154.08,"end":154.56,"sentiment":"neutral","sentiment_score":0.05590713769197464}],"sentiment":"neutral","sentiment_score":0.07285631472064603,"num_words":31,"start":125.21001,"end":154.56},{"sentences":[{"text":"Yeah.","start":154.56,"end":154.995,"sentiment":"neutral","sentiment_score":0.04977336898446083},{"text":"Okay.","start":155.235,"end":155.735,"sentiment":"neutral","sentiment_score":0.04497453570365906},{"text":"And do you want me to call you this month number, Nick, or Lauren's?","start":155.875,"end":159.89499,"sentiment":"neutral","sentiment_score":0.03163944703659841},{"text":"Okay.","start":161.155,"end":161.655,"sentiment":"neutral","sentiment_score":0.06234023720026016},{"text":"Okay.","start":166.595,"end":166.83499,"sentiment":"positive","sentiment_score":0.3611636161804199}],"sentiment":"neutral","sentiment_score":0.05340022314339876,"num_words":18,"start":154.56,"end":166.83499},{"sentences":[{"text":"That's great.","start":166.83499,"end":167.815,"sentiment":"positive","sentiment_score":0.5881355702877045},{"text":"Okay.","start":168.29001,"end":168.61,"sentiment":"positive","sentiment_score":0.4088238477706909},{"text":"Well, that's all booked in.","start":168.61,"end":170.21,"sentiment":"positive","sentiment_score":0.5361733615398407},{"text":"I will I look forward to speaking to you next week.","start":170.21,"end":173.43001,"sentiment":"positive","sentiment_score":0.5980717756531455},{"text":"Thank you.","start":175.81,"end":176.63,"sentiment":"positive","sentiment_score":0.45131494104862213}],"sentiment":"positive","sentiment_score":0.5593991052536738,"num_words":21,"start":166.83499,"end":176.63},{"sentences":[{"text":"Bye.","start":176.93001,"end":177.43001,"sentiment":"neutral","sentiment_score":-0.08416170626878738}],"sentiment":"neutral","sentiment_score":-0.08416170626878738,"num_words":1,"start":176.93001,"end":177.43001}]}}]},{"alternatives":[{"transcript":"Hello? Nick speaking. Yeah. Good. Thanks. Yourself? Yeah. Yeah. All good. Nicholas William Ashton. It's Oakview. Of course. Do we need to speak to him? I think we do, don't we? Put on the chat. Yes. Yes. Sorry. Nicholas William Ashton. '20 07/07/1980. 12 Healy Court, Mantra Bar. She is. Yes. Yeah. I think we've been reminded that we, yes, need to talk to you. Hello? Yeah. Yeah. That's fine. Yeah. Yeah. Not necessarily. It depends on the week. We're around next well, yeah, can you just let us know a few times? Because, yeah, we we're both pretty flexible, really. Works from home. So we'll have a look. What what do you have available at the moment? I think next week's pretty good. Thursday. Next Thursday's pretty good. Around lunch? Around lunch? Yeah. Twelve? Let me just check my calendar. One sec. So Thursday the third. 10:00. Yeah. I could do I could do twelve or 01:00 on Thursday. Or whatever. Yeah. Twelve would be better, actually. But Twelve? Yeah. If we could do twelve Thursday, the third, yeah, that would be great. No. That's okay. If it is it just gonna be yeah. Okay. If it's just gonna be a phone call? I I'm putting it in the diary right now, so don't worry about it. All good. Thank you so much. You're sort of in our calendar. Yeah. So it would just be a phone call, will it? It's not a video call or anything, just a phone call? A call is fine. Yep. Call's fine. Yep. Yeah. That's fine. This one. Or if you can't yeah. We'll we'll make sure we're around. Yeah. Yeah. See, this this number's fine. Oh, great. Speak to you then. Thank you. Thank you. Cheers. Bye.","confidence":0.98828125,"words":[{"word":"hello","start":1.8399999,"end":2.24,"confidence":0.7687988,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01452937349677086},{"word":"nick","start":2.24,"end":2.56,"confidence":0.97509766,"punctuated_word":"Nick","sentiment":"neutral","sentiment_score":0.009029233828186989},{"word":"speaking","start":2.56,"end":3.06,"confidence":0.9855957,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.020632842555642128},{"word":"yeah","start":7.8399997,"end":8.24,"confidence":0.9909668,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.29047828912734985},{"word":"good","start":8.24,"end":8.48,"confidence":0.99072266,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5641613006591797},{"word":"thanks","start":8.48,"end":8.8,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.596672534942627},{"word":"yourself","start":8.8,"end":9.3,"confidence":0.99902344,"punctuated_word":"Yourself?","sentiment":"positive","sentiment_score":0.3614847660064697},{"word":"yeah","start":18.914999,"end":19.075,"confidence":0.986084,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0924767479300499},{"word":"yeah","start":19.075,"end":19.314999,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1965111792087555},{"word":"all","start":19.314999,"end":19.555,"confidence":0.9873047,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.4794932603836059},{"word":"good","start":19.555,"end":20.055,"confidence":0.99902344,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5096611976623535},{"word":"nicholas","start":27.474998,"end":27.955,"confidence":0.5229492,"punctuated_word":"Nicholas","sentiment":"neutral","sentiment_score":0.01095389761030674},{"word":"william","start":27.955,"end":28.455,"confidence":0.9863281,"punctuated_word":"William","sentiment":"neutral","sentiment_score":0.01119343377649784},{"word":"ashton","start":28.595,"end":28.994999,"confidence":0.88500977,"punctuated_word":"Ashton.","sentiment":"neutral","sentiment_score":0.017587197944521904},{"word":"it's","start":28.994999,"end":29.25,"confidence":0.99121094,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.02538052201271057},{"word":"oakview","start":29.41,"end":29.73,"confidence":0.80777997,"punctuated_word":"Oakview.","sentiment":"neutral","sentiment_score":0.03909170627593994},{"word":"of","start":29.73,"end":30.05,"confidence":0.22937012,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.00989638175815344},{"word":"course","start":30.05,"end":30.29,"confidence":0.93359375,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.008779098279774189},{"word":"do","start":30.29,"end":30.45,"confidence":0.39990234,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.005881353281438351},{"word":"we","start":30.45,"end":30.61,"confidence":0.9941406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.00015879329293966293},{"word":"need","start":30.61,"end":30.77,"confidence":0.9941406,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.002270524390041828},{"word":"to","start":30.77,"end":30.85,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005530454218387604},{"word":"speak","start":30.85,"end":31.09,"confidence":0.99902344,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.006708206608891487},{"word":"to","start":31.09,"end":31.17,"confidence":0.98095703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009671337902545927},{"word":"him","start":31.17,"end":31.33,"confidence":0.75561523,"punctuated_word":"him?","sentiment":"neutral","sentiment_score":-0.008686304092407227},{"word":"i","start":31.33,"end":31.41,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0124416071921587},{"word":"think","start":31.41,"end":31.57,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.01068030297756195},{"word":"we","start":31.57,"end":31.73,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.004251326434314251},{"word":"do","start":31.73,"end":31.89,"confidence":0.80908203,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":-0.001082107424736023},{"word":"don't","start":31.89,"end":32.05,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.005605271086096764},{"word":"we","start":32.05,"end":32.37,"confidence":0.9926758,"punctuated_word":"we?","sentiment":"neutral","sentiment_score":0.008145958185195923},{"word":"put","start":32.45,"end":32.61,"confidence":0.16821289,"punctuated_word":"Put","sentiment":"neutral","sentiment_score":-0.0018956419080495832},{"word":"on","start":32.61,"end":32.69,"confidence":0.5708008,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0007309382781386375},{"word":"the","start":32.69,"end":32.85,"confidence":0.86572266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.000054916366934776306},{"word":"chat","start":32.85,"end":33.17,"confidence":0.58203125,"punctuated_word":"chat.","sentiment":"neutral","sentiment_score":0.004421472083777189},{"word":"yes","start":33.17,"end":33.57,"confidence":0.98950195,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.012248603627085686},{"word":"yes","start":33.57,"end":33.81,"confidence":0.78027344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0101191196590662},{"word":"sorry","start":33.81,"end":34.13,"confidence":0.8076172,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.007199510466307402},{"word":"nicholas","start":34.13,"end":34.53,"confidence":0.97509766,"punctuated_word":"Nicholas","sentiment":"neutral","sentiment_score":0.002885634079575538},{"word":"william","start":34.53,"end":34.93,"confidence":0.9921875,"punctuated_word":"William","sentiment":"neutral","sentiment_score":0.004968397319316864},{"word":"ashton","start":34.93,"end":35.43,"confidence":0.8483887,"punctuated_word":"Ashton.","sentiment":"neutral","sentiment_score":0.008210439234972},{"word":"'20","start":35.73,"end":36.13,"confidence":0.9970703,"punctuated_word":"'20","sentiment":"neutral","sentiment_score":0.008232811465859413},{"word":"07/07/1980","start":36.13,"end":38.39,"confidence":0.9813477,"punctuated_word":"07/07/1980.","sentiment":"neutral","sentiment_score":0.009165950119495392},{"word":"12","start":39.010002,"end":39.41,"confidence":0.9404297,"punctuated_word":"12","sentiment":"neutral","sentiment_score":0.009099312126636503},{"word":"healy","start":39.41,"end":39.65,"confidence":0.88964844,"punctuated_word":"Healy","sentiment":"neutral","sentiment_score":0.01576707512140274},{"word":"court","start":39.65,"end":39.89,"confidence":0.9848633,"punctuated_word":"Court,","sentiment":"neutral","sentiment_score":0.012892384082078934},{"word":"mantra","start":39.89,"end":40.29,"confidence":0.34509277,"punctuated_word":"Mantra","sentiment":"neutral","sentiment_score":0.0244790930300951},{"word":"bar","start":40.29,"end":40.79,"confidence":0.7922363,"punctuated_word":"Bar.","sentiment":"neutral","sentiment_score":0.031142044812440872},{"word":"she","start":46.454998,"end":46.614998,"confidence":0.65771484,"punctuated_word":"She","sentiment":"neutral","sentiment_score":0.08439208567142487},{"word":"is","start":46.614998,"end":47.015,"confidence":0.9519043,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.08036619424819946},{"word":"yes","start":47.015,"end":47.495,"confidence":0.9902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.038984015583992},{"word":"yeah","start":47.495,"end":47.995,"confidence":0.95214844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.035100143402814865},{"word":"i","start":48.055,"end":48.135,"confidence":0.75634766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.054470211267471313},{"word":"think","start":48.135,"end":48.295,"confidence":0.9951172,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.04443329572677612},{"word":"we've","start":48.295,"end":48.454998,"confidence":0.9489746,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.06441070884466171},{"word":"been","start":48.454998,"end":48.695,"confidence":0.99316406,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.02688433602452278},{"word":"reminded","start":48.695,"end":49.094997,"confidence":0.9970703,"punctuated_word":"reminded","sentiment":"neutral","sentiment_score":0.028252597898244854},{"word":"that","start":49.094997,"end":49.335,"confidence":0.98828125,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0025398116558790207},{"word":"we","start":49.335,"end":49.835,"confidence":0.7414551,"punctuated_word":"we,","sentiment":"neutral","sentiment_score":0.0003681425005197525},{"word":"yes","start":50.135,"end":50.614998,"confidence":0.90527344,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.002779039554297924},{"word":"need","start":50.614998,"end":51.114998,"confidence":0.9921875,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.01751108467578888},{"word":"to","start":51.415,"end":51.574997,"confidence":0.9838867,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01107787899672985},{"word":"talk","start":51.574997,"end":51.815,"confidence":0.9941406,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.0007452219724655151},{"word":"to","start":51.815,"end":51.975,"confidence":0.9760742,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0049498602747917175},{"word":"you","start":51.975,"end":52.475,"confidence":0.99658203,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.008271392434835434},{"word":"hello","start":55.975,"end":56.475,"confidence":0.93969727,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.010949545539915562},{"word":"yeah","start":61.260002,"end":61.66,"confidence":0.9140625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03930684179067612},{"word":"yeah","start":61.66,"end":61.9,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.054846931248903275},{"word":"that's","start":61.9,"end":62.14,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.07955820858478546},{"word":"fine","start":62.14,"end":62.54,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.0994686707854271},{"word":"yeah","start":62.54,"end":62.78,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.092229962348938},{"word":"yeah","start":62.78,"end":63.28,"confidence":0.87280273,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10520245134830476},{"word":"not","start":72.575005,"end":72.815,"confidence":0.56640625,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.0002907104790210724},{"word":"necessarily","start":72.815,"end":73.315,"confidence":0.9682617,"punctuated_word":"necessarily.","sentiment":"neutral","sentiment_score":-0.0011561326682567596},{"word":"it","start":73.455,"end":73.615005,"confidence":0.8125,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.0012248307466506958},{"word":"depends","start":73.615005,"end":74.015,"confidence":0.88134766,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":0.01231561228632927},{"word":"on","start":74.015,"end":74.095,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.013404980301856996},{"word":"the","start":74.095,"end":74.175,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003144271671772003},{"word":"week","start":74.175,"end":74.495,"confidence":0.9916992,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":0.008042724803090096},{"word":"we're","start":74.495,"end":74.735,"confidence":0.75634766,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.04117272421717644},{"word":"around","start":74.735,"end":75.055,"confidence":0.99121094,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.06095082312822342},{"word":"next","start":75.055,"end":75.215004,"confidence":0.91845703,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.048946574330329895},{"word":"well","start":75.295006,"end":75.535,"confidence":0.8659668,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.05501299723982811},{"word":"yeah","start":75.535,"end":75.775,"confidence":0.8317871,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.06285783648490906},{"word":"can","start":75.775,"end":75.935005,"confidence":0.44750977,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0650930404663086},{"word":"you","start":75.935005,"end":76.015,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06463594734668732},{"word":"just","start":76.015,"end":76.255005,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07491634786128998},{"word":"let","start":76.255005,"end":76.415,"confidence":0.9951172,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.07763988524675369},{"word":"us","start":76.415,"end":76.575005,"confidence":0.9980469,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.08138211071491241},{"word":"know","start":76.575005,"end":76.735,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.11828044056892396},{"word":"a","start":76.735,"end":76.815,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07655155658721924},{"word":"few","start":76.815,"end":76.975006,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.07935094833374023},{"word":"times","start":76.975006,"end":77.215004,"confidence":0.89086914,"punctuated_word":"times?","sentiment":"neutral","sentiment_score":0.0578826479613781},{"word":"because","start":77.215004,"end":77.455,"confidence":0.8769531,"punctuated_word":"Because,","sentiment":"neutral","sentiment_score":0.06300512701272964},{"word":"yeah","start":77.455,"end":77.695,"confidence":0.9851074,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.08208578079938889},{"word":"we","start":77.695,"end":77.935005,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09531427919864656},{"word":"we're","start":78.015,"end":78.255005,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.12364043295383452},{"word":"both","start":78.255005,"end":78.755005,"confidence":1.0,"punctuated_word":"both","sentiment":"neutral","sentiment_score":0.14440962672233582},{"word":"pretty","start":78.815,"end":79.135,"confidence":0.9941406,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.18253587186336517},{"word":"flexible","start":79.135,"end":79.635,"confidence":0.8613281,"punctuated_word":"flexible,","sentiment":"neutral","sentiment_score":0.1470421552658081},{"word":"really","start":79.695,"end":80.175,"confidence":0.82250977,"punctuated_word":"really.","sentiment":"neutral","sentiment_score":0.155587837100029},{"word":"works","start":80.175,"end":80.495,"confidence":0.83203125,"punctuated_word":"Works","sentiment":"neutral","sentiment_score":0.08584959805011749},{"word":"from","start":80.495,"end":80.655,"confidence":0.875,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12026800215244292},{"word":"home","start":80.655,"end":81.055,"confidence":0.7727051,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":0.08684732764959335},{"word":"so","start":81.055,"end":81.555,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.049674347043037415},{"word":"we'll","start":84.655,"end":84.735,"confidence":0.6522217,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.0480000302195549},{"word":"have","start":84.735,"end":84.975006,"confidence":0.95947266,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0265525933355093},{"word":"a","start":84.975006,"end":85.055,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03658555820584297},{"word":"look","start":85.055,"end":85.41,"confidence":0.9975586,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.03113778680562973},{"word":"what","start":85.89001,"end":86.39001,"confidence":0.99902344,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.02081480622291565},{"word":"what","start":86.69,"end":86.93,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.009625940583646296},{"word":"do","start":86.93,"end":87.090004,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.008209045976400375},{"word":"you","start":87.090004,"end":87.25,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017232997342944145},{"word":"have","start":87.25,"end":87.41,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01250654086470604},{"word":"available","start":87.41,"end":87.89001,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.016891464591026306},{"word":"at","start":87.89001,"end":87.97,"confidence":0.99609375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.019341332837939262},{"word":"the","start":87.97,"end":88.05,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021098734810948372},{"word":"moment","start":88.05,"end":88.450005,"confidence":0.9970703,"punctuated_word":"moment?","sentiment":"neutral","sentiment_score":0.0379754975438118},{"word":"i","start":88.450005,"end":88.53001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.19635069370269775},{"word":"think","start":88.53001,"end":88.770004,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.15742261707782745},{"word":"next","start":88.770004,"end":89.090004,"confidence":0.99609375,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.1458207666873932},{"word":"week's","start":89.090004,"end":89.57001,"confidence":0.9394531,"punctuated_word":"week's","sentiment":"neutral","sentiment_score":0.16947388648986816},{"word":"pretty","start":89.57001,"end":89.89001,"confidence":0.9941406,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.21917253732681272},{"word":"good","start":89.89001,"end":90.130005,"confidence":0.98291016,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.2087562084197998},{"word":"thursday","start":90.130005,"end":90.630005,"confidence":0.8071289,"punctuated_word":"Thursday.","sentiment":"neutral","sentiment_score":0.10637089610099792},{"word":"next","start":90.93,"end":91.170006,"confidence":0.99316406,"punctuated_word":"Next","sentiment":"neutral","sentiment_score":0.10844805091619492},{"word":"thursday's","start":91.170006,"end":91.65,"confidence":0.8010254,"punctuated_word":"Thursday's","sentiment":"neutral","sentiment_score":0.19605305790901184},{"word":"pretty","start":91.65,"end":91.89001,"confidence":0.99609375,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.2621215879917145},{"word":"good","start":91.89001,"end":92.39001,"confidence":0.9367676,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.1037447825074196},{"word":"around","start":93.41,"end":93.73,"confidence":0.5488281,"punctuated_word":"Around","sentiment":"neutral","sentiment_score":0.021626032888889313},{"word":"lunch","start":93.73,"end":94.23,"confidence":0.8203125,"punctuated_word":"lunch?","sentiment":"neutral","sentiment_score":0.030884303152561188},{"word":"around","start":97.73,"end":98.05,"confidence":0.9951172,"punctuated_word":"Around","sentiment":"neutral","sentiment_score":0.008035068400204182},{"word":"lunch","start":98.05,"end":98.55,"confidence":0.9289551,"punctuated_word":"lunch?","sentiment":"neutral","sentiment_score":0.01605425775051117},{"word":"yeah","start":99.075005,"end":99.315,"confidence":0.9770508,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02382965385913849},{"word":"twelve","start":99.315,"end":99.815,"confidence":0.7807617,"punctuated_word":"Twelve?","sentiment":"neutral","sentiment_score":0.019804667681455612},{"word":"let","start":99.875,"end":100.035,"confidence":0.9902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.02748020738363266},{"word":"me","start":100.035,"end":100.195,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02602214366197586},{"word":"just","start":100.195,"end":100.435,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02750755287706852},{"word":"check","start":100.435,"end":100.595,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.020805632695555687},{"word":"my","start":100.595,"end":100.755005,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.02273508533835411},{"word":"calendar","start":100.755005,"end":101.235,"confidence":0.9645996,"punctuated_word":"calendar.","sentiment":"neutral","sentiment_score":0.01398399192839861},{"word":"one","start":101.235,"end":101.555,"confidence":0.9716797,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.007905859500169754},{"word":"sec","start":101.555,"end":101.875,"confidence":0.91259766,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.011085418984293938},{"word":"so","start":101.875,"end":102.195,"confidence":0.9135742,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01313725672662258},{"word":"thursday","start":102.195,"end":102.695,"confidence":0.9604492,"punctuated_word":"Thursday","sentiment":"neutral","sentiment_score":0.012369253672659395},{"word":"the","start":104.035,"end":104.115,"confidence":0.3815918,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014787747524678709},{"word":"third","start":104.115,"end":104.615,"confidence":0.7976074,"punctuated_word":"third.","sentiment":"neutral","sentiment_score":0.01726546138525009},{"word":"10:00","start":106.355,"end":107.095,"confidence":0.7772217,"punctuated_word":"10:00.","sentiment":"neutral","sentiment_score":0.02305801957845688},{"word":"yeah","start":107.475,"end":107.795,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.049076538532972336},{"word":"i","start":107.795,"end":107.875,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05321810767054558},{"word":"could","start":107.875,"end":108.115,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.04389849305152893},{"word":"do","start":108.115,"end":108.435,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04644416645169258},{"word":"i","start":108.435,"end":108.595,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04960767179727554},{"word":"could","start":108.595,"end":108.755005,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.0463668555021286},{"word":"do","start":108.755005,"end":109.075,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04073234647512436},{"word":"twelve","start":109.075,"end":109.395004,"confidence":0.99902344,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.032853949815034866},{"word":"or","start":109.395004,"end":109.715004,"confidence":0.9819336,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.029596582055091854},{"word":"01:00","start":109.715004,"end":110.355,"confidence":0.999349,"punctuated_word":"01:00","sentiment":"neutral","sentiment_score":0.030344147235155106},{"word":"on","start":110.355,"end":110.515,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.027962658554315567},{"word":"thursday","start":110.515,"end":111.015,"confidence":0.83569336,"punctuated_word":"Thursday.","sentiment":"neutral","sentiment_score":0.029051244258880615},{"word":"or","start":111.700005,"end":111.94,"confidence":0.5800781,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.03156699985265732},{"word":"whatever","start":111.94,"end":112.44,"confidence":0.9128418,"punctuated_word":"whatever.","sentiment":"neutral","sentiment_score":0.03153814375400543},{"word":"yeah","start":113.38,"end":113.7,"confidence":0.9067383,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0696575939655304},{"word":"twelve","start":113.7,"end":113.94,"confidence":0.99609375,"punctuated_word":"Twelve","sentiment":"neutral","sentiment_score":0.055567990988492966},{"word":"would","start":113.94,"end":114.1,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.0765213817358017},{"word":"be","start":114.1,"end":114.26,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07853531837463379},{"word":"better","start":114.26,"end":114.5,"confidence":0.7729492,"punctuated_word":"better,","sentiment":"neutral","sentiment_score":0.06845121085643768},{"word":"actually","start":114.5,"end":114.82,"confidence":0.86083984,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":0.06134572997689247},{"word":"but","start":114.82,"end":114.9,"confidence":0.9902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.040119610726833344},{"word":"twelve","start":115.14,"end":115.54,"confidence":0.81225586,"punctuated_word":"Twelve?","sentiment":"neutral","sentiment_score":0.04524824395775795},{"word":"yeah","start":115.54,"end":116.020004,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11883501708507538},{"word":"if","start":116.020004,"end":116.18,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.2069324851036072},{"word":"we","start":116.18,"end":116.340004,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1680317521095276},{"word":"could","start":116.340004,"end":116.42,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.15555614233016968},{"word":"do","start":116.42,"end":116.66,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.15515121817588806},{"word":"twelve","start":116.66,"end":117.06,"confidence":0.9980469,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.18987222015857697},{"word":"thursday","start":117.06,"end":117.56,"confidence":0.5654297,"punctuated_word":"Thursday,","sentiment":"neutral","sentiment_score":0.17412438988685608},{"word":"the","start":117.62,"end":117.86,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16121895611286163},{"word":"third","start":117.86,"end":118.1,"confidence":0.6335449,"punctuated_word":"third,","sentiment":"neutral","sentiment_score":0.15888004004955292},{"word":"yeah","start":118.1,"end":118.26,"confidence":0.96435547,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.27572426199913025},{"word":"that","start":118.26,"end":118.42,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4411740005016327},{"word":"would","start":118.42,"end":118.66,"confidence":0.96875,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.3712645769119262},{"word":"be","start":118.66,"end":118.74,"confidence":0.9980469,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.3867022097110748},{"word":"great","start":118.74,"end":119.24,"confidence":0.9951172,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.43089890480041504},{"word":"no","start":135.415,"end":135.495,"confidence":0.8937988,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.002195298671722412},{"word":"that's","start":135.495,"end":135.735,"confidence":0.9951172,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.042534492909908295},{"word":"okay","start":135.735,"end":135.975,"confidence":0.9921875,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.029320325702428814},{"word":"if","start":135.975,"end":136.055,"confidence":0.67529297,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.034551192075014114},{"word":"it","start":136.055,"end":136.215,"confidence":0.7241211,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04513832926750183},{"word":"is","start":136.215,"end":136.375,"confidence":0.3161621,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04124699905514717},{"word":"it","start":136.375,"end":136.455,"confidence":0.6113281,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05066223442554474},{"word":"just","start":136.455,"end":136.615,"confidence":0.9667969,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03582151234149933},{"word":"gonna","start":136.615,"end":136.855,"confidence":0.98828125,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.041506387293338776},{"word":"be","start":136.855,"end":137.015,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03033511713147163},{"word":"yeah","start":137.095,"end":137.495,"confidence":0.95996094,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.04169490933418274},{"word":"okay","start":137.495,"end":137.995,"confidence":0.92529297,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04586772993206978},{"word":"if","start":138.055,"end":138.215,"confidence":0.6586914,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.024090901017189022},{"word":"it's","start":138.215,"end":138.295,"confidence":0.8796387,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04165951907634735},{"word":"just","start":138.295,"end":138.535,"confidence":0.9941406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03651776909828186},{"word":"gonna","start":138.535,"end":138.775,"confidence":0.9951172,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.032358378171920776},{"word":"be","start":138.775,"end":139.015,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.028184451162815097},{"word":"a","start":139.015,"end":139.515,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.030003592371940613},{"word":"phone","start":140.32,"end":140.64,"confidence":0.99121094,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.01962766051292419},{"word":"call","start":140.64,"end":141.14,"confidence":0.8828125,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":0.023125335574150085},{"word":"i","start":141.2,"end":141.36,"confidence":0.91503906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.029971741139888763},{"word":"i'm","start":141.44,"end":141.6,"confidence":0.8413086,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02743036113679409},{"word":"putting","start":141.6,"end":141.72,"confidence":0.98828125,"punctuated_word":"putting","sentiment":"neutral","sentiment_score":0.031577616930007935},{"word":"it","start":141.72,"end":141.84,"confidence":0.5551758,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.026408348232507706},{"word":"in","start":141.84,"end":142.0,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.033878929913043976},{"word":"the","start":142.0,"end":142.08,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04927075281739235},{"word":"diary","start":142.08,"end":142.40001,"confidence":0.9902344,"punctuated_word":"diary","sentiment":"neutral","sentiment_score":0.06586961448192596},{"word":"right","start":142.40001,"end":142.56,"confidence":0.9941406,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.07410471141338348},{"word":"now","start":142.56,"end":142.8,"confidence":0.9213867,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.08674275875091553},{"word":"so","start":142.8,"end":143.04001,"confidence":0.75390625,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.08412910997867584},{"word":"don't","start":143.04001,"end":143.2,"confidence":0.99365234,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.0968071073293686},{"word":"worry","start":143.2,"end":143.36,"confidence":1.0,"punctuated_word":"worry","sentiment":"neutral","sentiment_score":0.09317381680011748},{"word":"about","start":143.36,"end":143.52,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.11679252982139587},{"word":"it","start":143.52,"end":143.76001,"confidence":0.98168945,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.12769314646720886},{"word":"all","start":143.76001,"end":143.92,"confidence":0.9526367,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.4720939099788666},{"word":"good","start":143.92,"end":144.08,"confidence":0.9970703,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.45181047916412354},{"word":"thank","start":144.08,"end":144.24,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5987428426742554},{"word":"you","start":144.24,"end":144.32,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6184458136558533},{"word":"so","start":144.32,"end":144.48001,"confidence":0.7192383,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6408523321151733},{"word":"much","start":144.48001,"end":144.8,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5535668730735779},{"word":"you're","start":144.8,"end":144.96,"confidence":0.24176025,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.18448615074157715},{"word":"sort","start":144.96,"end":145.04001,"confidence":0.2998047,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.1401817798614502},{"word":"of","start":145.04001,"end":145.2,"confidence":0.46166992,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.13527438044548035},{"word":"in","start":145.2,"end":145.28,"confidence":0.5917969,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.15826250612735748},{"word":"our","start":145.28,"end":145.44,"confidence":0.8173828,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.13270555436611176},{"word":"calendar","start":145.44,"end":145.76001,"confidence":0.8930664,"punctuated_word":"calendar.","sentiment":"neutral","sentiment_score":0.1351237595081329},{"word":"yeah","start":145.76001,"end":146.0,"confidence":0.9482422,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05289187654852867},{"word":"so","start":146.0,"end":146.24,"confidence":0.98095703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.035177238285541534},{"word":"it","start":146.24,"end":146.40001,"confidence":0.9316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03867259621620178},{"word":"would","start":146.40001,"end":146.56,"confidence":0.6113281,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.04226510226726532},{"word":"just","start":146.56,"end":146.72,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.040945302695035934},{"word":"be","start":146.72,"end":146.8,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.030307229608297348},{"word":"a","start":146.8,"end":146.96,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.031295645982027054},{"word":"phone","start":146.96,"end":147.12001,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.02429942972958088},{"word":"call","start":147.12001,"end":147.28,"confidence":0.8737793,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.033680640161037445},{"word":"will","start":147.28,"end":147.44,"confidence":0.27954102,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.040952421724796295},{"word":"it","start":147.44,"end":147.6,"confidence":0.9904785,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.03803994506597519},{"word":"it's","start":147.6,"end":147.84,"confidence":0.9951172,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.012014441192150116},{"word":"not","start":147.84,"end":148.08,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.005350673571228981},{"word":"a","start":148.08,"end":148.16,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006338951177895069},{"word":"video","start":148.16,"end":148.56,"confidence":0.99902344,"punctuated_word":"video","sentiment":"neutral","sentiment_score":-0.0030822884291410446},{"word":"call","start":148.56,"end":148.8,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.008073322474956512},{"word":"or","start":148.8,"end":148.88,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.007178761065006256},{"word":"anything","start":148.88,"end":149.28,"confidence":0.79418945,"punctuated_word":"anything,","sentiment":"neutral","sentiment_score":0.010673215612769129},{"word":"just","start":149.28,"end":149.52,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.023421859368681908},{"word":"a","start":149.52,"end":149.6,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02388586848974228},{"word":"phone","start":149.6,"end":149.84,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.01899075135588646},{"word":"call","start":149.84,"end":150.34,"confidence":0.8952637,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":0.027052126824855804},{"word":"a","start":152.32,"end":152.48001,"confidence":0.99121094,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.052277207374572754},{"word":"call","start":152.48001,"end":152.72,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.03742699325084686},{"word":"is","start":152.72,"end":152.88,"confidence":0.9633789,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05477340519428253},{"word":"fine","start":152.88,"end":153.28,"confidence":0.97680664,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.0597185455262661},{"word":"yep","start":153.28,"end":153.675,"confidence":0.9914551,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05305960401892662},{"word":"call's","start":153.755,"end":154.155,"confidence":0.78027344,"punctuated_word":"Call's","sentiment":"neutral","sentiment_score":0.038647573441267014},{"word":"fine","start":154.155,"end":154.655,"confidence":0.9995117,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.06328240036964417},{"word":"yep","start":159.595,"end":160.095,"confidence":0.9655762,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04599999636411667},{"word":"yeah","start":160.235,"end":160.475,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06755651533603668},{"word":"that's","start":160.475,"end":160.715,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0966075211763382},{"word":"fine","start":160.715,"end":161.035,"confidence":0.96655273,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.10019898414611816},{"word":"this","start":161.035,"end":161.27501,"confidence":0.9482422,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07181917130947113},{"word":"one","start":161.27501,"end":161.595,"confidence":0.77856445,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.041872113943099976},{"word":"or","start":161.595,"end":161.835,"confidence":0.984375,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.04638636112213135},{"word":"if","start":161.835,"end":161.91501,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02665342763066292},{"word":"you","start":161.91501,"end":162.075,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014985734596848488},{"word":"can't","start":162.075,"end":162.395,"confidence":0.9980469,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":0.01938188076019287},{"word":"yeah","start":162.475,"end":162.715,"confidence":0.99072266,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03216392546892166},{"word":"we'll","start":162.715,"end":162.955,"confidence":0.9970703,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.0783618837594986},{"word":"we'll","start":162.955,"end":163.195,"confidence":0.99658203,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.08387386053800583},{"word":"make","start":163.195,"end":163.355,"confidence":0.99902344,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.06864839047193527},{"word":"sure","start":163.355,"end":163.515,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.06653005629777908},{"word":"we're","start":163.515,"end":163.835,"confidence":0.95825195,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.06222289055585861},{"word":"around","start":163.835,"end":164.155,"confidence":0.8522949,"punctuated_word":"around.","sentiment":"neutral","sentiment_score":0.05041860044002533},{"word":"yeah","start":164.155,"end":164.315,"confidence":0.9880371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06847831606864929},{"word":"yeah","start":164.315,"end":164.55501,"confidence":0.86572266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08343008160591125},{"word":"see","start":164.55501,"end":164.795,"confidence":0.7331543,"punctuated_word":"See,","sentiment":"neutral","sentiment_score":0.13071545958518982},{"word":"this","start":164.795,"end":165.115,"confidence":0.9873047,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.15914015471935272},{"word":"this","start":165.115,"end":165.27501,"confidence":0.98095703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.16781823337078094},{"word":"number's","start":165.27501,"end":165.675,"confidence":0.79907227,"punctuated_word":"number's","sentiment":"neutral","sentiment_score":0.14577791094779968},{"word":"fine","start":165.675,"end":166.175,"confidence":0.9926758,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.14453217387199402},{"word":"oh","start":173.47,"end":173.70999,"confidence":0.81274414,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.4618890583515167},{"word":"great","start":173.70999,"end":174.03,"confidence":0.98999023,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.5076502561569214},{"word":"speak","start":174.03,"end":174.26999,"confidence":0.9970703,"punctuated_word":"Speak","sentiment":"neutral","sentiment_score":0.3015797734260559},{"word":"to","start":174.26999,"end":174.43,"confidence":0.9951172,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.37692034244537354},{"word":"you","start":174.43,"end":174.51,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.417248398065567},{"word":"then","start":174.51,"end":174.75,"confidence":0.9975586,"punctuated_word":"then.","sentiment":"positive","sentiment_score":0.43516868352890015},{"word":"thank","start":174.75,"end":174.91,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5666657090187073},{"word":"you","start":174.91,"end":175.15,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.49464768171310425},{"word":"thank","start":175.15,"end":175.31,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5909199118614197},{"word":"you","start":175.31,"end":175.79,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5424489974975586},{"word":"cheers","start":175.79,"end":176.29,"confidence":1.0,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.5657210350036621},{"word":"bye","start":176.67,"end":177.17,"confidence":0.99560547,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.130872905254364}],"paragraphs":{"transcript":"\nHello? Nick speaking. Yeah. Good. Thanks.\n\nYourself? Yeah. Yeah. All good. Nicholas William Ashton.\n\nIt's Oakview. Of course. Do we need to speak to him? I think we do, don't we? Put on the chat.\n\nYes. Yes. Sorry. Nicholas William Ashton. '20 07/07/1980.\n\n12 Healy Court, Mantra Bar. She is. Yes. Yeah. I think we've been reminded that we, yes, need to talk to you.\n\nHello? Yeah. Yeah. That's fine. Yeah.\n\nYeah. Not necessarily. It depends on the week. We're around next well, yeah, can you just let us know a few times? Because, yeah, we we're both pretty flexible, really.\n\nWorks from home. So we'll have a look. What what do you have available at the moment? I think next week's pretty good. Thursday.\n\nNext Thursday's pretty good. Around lunch? Around lunch? Yeah. Twelve?\n\nLet me just check my calendar. One sec. So Thursday the third. 10:00. Yeah.\n\nI could do I could do twelve or 01:00 on Thursday. Or whatever. Yeah. Twelve would be better, actually. But Twelve?\n\nYeah. If we could do twelve Thursday, the third, yeah, that would be great. No. That's okay. If it is it just gonna be yeah.\n\nOkay. If it's just gonna be a phone call? I I'm putting it in the diary right now, so don't worry about it. All good. Thank you so much.\n\nYou're sort of in our calendar. Yeah. So it would just be a phone call, will it? It's not a video call or anything, just a phone call? A call is fine.\n\nYep. Call's fine. Yep. Yeah. That's fine.\n\nThis one. Or if you can't yeah. We'll we'll make sure we're around. Yeah. Yeah.\n\nSee, this this number's fine. Oh, great. Speak to you then. Thank you. Thank you.\n\nCheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.01452937349677086},{"text":"Nick speaking.","start":2.24,"end":3.06,"sentiment":"neutral","sentiment_score":0.014831038191914558},{"text":"Yeah.","start":7.8399997,"end":8.24,"sentiment":"neutral","sentiment_score":0.29047828912734985},{"text":"Good.","start":8.24,"end":8.48,"sentiment":"positive","sentiment_score":0.5641613006591797},{"text":"Thanks.","start":8.48,"end":8.8,"sentiment":"positive","sentiment_score":0.596672534942627}],"sentiment":"neutral","sentiment_score":0.24925059576829275,"num_words":6,"start":1.8399999,"end":8.8},{"sentences":[{"text":"Yourself?","start":8.8,"end":9.3,"sentiment":"positive","sentiment_score":0.3614847660064697},{"text":"Yeah.","start":18.914999,"end":19.075,"sentiment":"neutral","sentiment_score":0.0924767479300499},{"text":"Yeah.","start":19.075,"end":19.314999,"sentiment":"neutral","sentiment_score":0.1965111792087555},{"text":"All good.","start":19.314999,"end":20.055,"sentiment":"positive","sentiment_score":0.49457722902297974},{"text":"Nicholas William Ashton.","start":27.474998,"end":28.994999,"sentiment":"neutral","sentiment_score":0.013244843110442162}],"sentiment":"neutral","sentiment_score":0.20992021006532013,"num_words":8,"start":8.8,"end":28.994999},{"sentences":[{"text":"It's Oakview.","start":28.994999,"end":29.73,"sentiment":"neutral","sentiment_score":0.032236114144325256},{"text":"Of course.","start":29.73,"end":30.29,"sentiment":"neutral","sentiment_score":0.009337740018963814},{"text":"Do we need to speak to him?","start":30.29,"end":31.33,"sentiment":"neutral","sentiment_score":-0.005512769600110394},{"text":"I think we do, don't we?","start":31.33,"end":32.37,"sentiment":"neutral","sentiment_score":-0.0024506857929130397},{"text":"Put on the chat.","start":32.45,"end":33.17,"sentiment":"neutral","sentiment_score":0.0008004630217328668}],"sentiment":"neutral","sentiment_score":0.0015740980216789814,"num_words":21,"start":28.994999,"end":33.17},{"sentences":[{"text":"Yes.","start":33.17,"end":33.57,"sentiment":"neutral","sentiment_score":0.012248603627085686},{"text":"Yes.","start":33.57,"end":33.81,"sentiment":"neutral","sentiment_score":0.0101191196590662},{"text":"Sorry.","start":33.81,"end":34.13,"sentiment":"neutral","sentiment_score":0.007199510466307402},{"text":"Nicholas William Ashton.","start":34.13,"end":35.43,"sentiment":"neutral","sentiment_score":0.005354823544621468},{"text":"'20 07/07/1980.","start":35.73,"end":38.39,"sentiment":"neutral","sentiment_score":0.008699380792677402}],"sentiment":"neutral","sentiment_score":0.007878808246459812,"num_words":8,"start":33.17,"end":38.39},{"sentences":[{"text":"12 Healy Court, Mantra Bar.","start":39.010002,"end":40.79,"sentiment":"neutral","sentiment_score":0.01867598183453083},{"text":"She is.","start":46.454998,"end":47.015,"sentiment":"neutral","sentiment_score":0.08237913995981216},{"text":"Yes.","start":47.015,"end":47.495,"sentiment":"neutral","sentiment_score":0.038984015583992},{"text":"Yeah.","start":47.495,"end":47.995,"sentiment":"neutral","sentiment_score":0.035100143402814865},{"text":"I think we've been reminded that we, yes, need to talk to you.","start":48.055,"end":52.475,"sentiment":"neutral","sentiment_score":0.016116588806303647}],"sentiment":"neutral","sentiment_score":0.024624454661865126,"num_words":22,"start":39.010002,"end":52.475},{"sentences":[{"text":"Hello?","start":55.975,"end":56.475,"sentiment":"neutral","sentiment_score":0.010949545539915562},{"text":"Yeah.","start":61.260002,"end":61.66,"sentiment":"neutral","sentiment_score":0.03930684179067612},{"text":"Yeah.","start":61.66,"end":61.9,"sentiment":"neutral","sentiment_score":0.054846931248903275},{"text":"That's fine.","start":61.9,"end":62.54,"sentiment":"neutral","sentiment_score":0.08951343968510628},{"text":"Yeah.","start":62.54,"end":62.78,"sentiment":"neutral","sentiment_score":0.092229962348938}],"sentiment":"neutral","sentiment_score":0.06272669338310759,"num_words":6,"start":55.975,"end":62.78},{"sentences":[{"text":"Yeah.","start":62.78,"end":63.28,"sentiment":"neutral","sentiment_score":0.10520245134830476},{"text":"Not necessarily.","start":72.575005,"end":73.315,"sentiment":"neutral","sentiment_score":-0.000723421573638916},{"text":"It depends on the week.","start":73.455,"end":74.495,"sentiment":"neutral","sentiment_score":0.0076264839619398115},{"text":"We're around next well, yeah, can you just let us know a few times?","start":74.495,"end":77.215004,"sentiment":"neutral","sentiment_score":0.06890527717769146},{"text":"Because, yeah, we we're both pretty flexible, really.","start":77.215004,"end":80.175,"sentiment":"neutral","sentiment_score":0.12420263886451721}],"sentiment":"neutral","sentiment_score":0.07000610064715147,"num_words":30,"start":62.78,"end":80.175},{"sentences":[{"text":"Works from home.","start":80.175,"end":81.055,"sentiment":"neutral","sentiment_score":0.09765497595071793},{"text":"So we'll have a look.","start":81.055,"end":85.41,"sentiment":"neutral","sentiment_score":0.03839006312191486},{"text":"What what do you have available at the moment?","start":85.89001,"end":88.450005,"sentiment":"neutral","sentiment_score":0.018188484530482028},{"text":"I think next week's pretty good.","start":88.450005,"end":90.130005,"sentiment":"neutral","sentiment_score":0.18283278495073318},{"text":"Thursday.","start":90.130005,"end":90.630005,"sentiment":"neutral","sentiment_score":0.10637089610099792}],"sentiment":"neutral","sentiment_score":0.07716580041839431,"num_words":24,"start":80.175,"end":90.630005},{"sentences":[{"text":"Next Thursday's pretty good.","start":90.93,"end":92.39001,"sentiment":"neutral","sentiment_score":0.1675918698310852},{"text":"Around lunch?","start":93.41,"end":94.23,"sentiment":"neutral","sentiment_score":0.02625516802072525},{"text":"Around lunch?","start":97.73,"end":98.55,"sentiment":"neutral","sentiment_score":0.012044663075357676},{"text":"Yeah.","start":99.075005,"end":99.315,"sentiment":"neutral","sentiment_score":0.02382965385913849},{"text":"Twelve?","start":99.315,"end":99.815,"sentiment":"neutral","sentiment_score":0.019804667681455612}],"sentiment":"neutral","sentiment_score":0.07906014630571008,"num_words":10,"start":90.93,"end":99.815},{"sentences":[{"text":"Let me just check my calendar.","start":99.875,"end":101.235,"sentiment":"neutral","sentiment_score":0.02308910231416424},{"text":"One sec.","start":101.235,"end":101.875,"sentiment":"neutral","sentiment_score":0.009495639242231846},{"text":"So Thursday the third.","start":101.875,"end":104.615,"sentiment":"neutral","sentiment_score":0.014389929827302694},{"text":"10:00.","start":106.355,"end":107.095,"sentiment":"neutral","sentiment_score":0.02305801957845688},{"text":"Yeah.","start":107.475,"end":107.795,"sentiment":"neutral","sentiment_score":0.049076538532972336}],"sentiment":"neutral","sentiment_score":0.020515726413577795,"num_words":14,"start":99.875,"end":107.795},{"sentences":[{"text":"I could do I could do twelve or 01:00 on Thursday.","start":107.795,"end":111.015,"sentiment":"neutral","sentiment_score":0.03909783844243397},{"text":"Or whatever.","start":111.700005,"end":112.44,"sentiment":"neutral","sentiment_score":0.031552571803331375},{"text":"Yeah.","start":113.38,"end":113.7,"sentiment":"neutral","sentiment_score":0.0696575939655304},{"text":"Twelve would be better, actually.","start":113.7,"end":114.82,"sentiment":"neutral","sentiment_score":0.06808432638645172},{"text":"But Twelve?","start":114.82,"end":115.54,"sentiment":"neutral","sentiment_score":0.04268392734229565}],"sentiment":"neutral","sentiment_score":0.04707754509789603,"num_words":21,"start":107.795,"end":115.54},{"sentences":[{"text":"Yeah.","start":115.54,"end":116.020004,"sentiment":"neutral","sentiment_score":0.11883501708507538},{"text":"If we could do twelve Thursday, the third, yeah, that would be great.","start":116.020004,"end":119.24,"sentiment":"neutral","sentiment_score":0.25196393521932453},{"text":"No.","start":135.415,"end":135.495,"sentiment":"neutral","sentiment_score":0.002195298671722412},{"text":"That's okay.","start":135.495,"end":135.975,"sentiment":"neutral","sentiment_score":0.035927409306168556},{"text":"If it is it just gonna be yeah.","start":135.975,"end":137.495,"sentiment":"neutral","sentiment_score":0.04011958511546254}],"sentiment":"neutral","sentiment_score":0.15157491892576216,"num_words":25,"start":115.54,"end":137.495},{"sentences":[{"text":"Okay.","start":137.495,"end":137.995,"sentiment":"neutral","sentiment_score":0.04586772993206978},{"text":"If it's just gonna be a phone call?","start":138.055,"end":141.14,"sentiment":"neutral","sentiment_score":0.029445950873196125},{"text":"I I'm putting it in the diary right now, so don't worry about it.","start":141.2,"end":143.76001,"sentiment":"neutral","sentiment_score":0.06741789608661618},{"text":"All good.","start":143.76001,"end":144.08,"sentiment":"positive","sentiment_score":0.46195219457149506},{"text":"Thank you so much.","start":144.08,"end":144.8,"sentiment":"positive","sentiment_score":0.602901965379715}],"sentiment":"neutral","sentiment_score":0.15726890113076258,"num_words":29,"start":137.495,"end":144.8},{"sentences":[{"text":"You're sort of in our calendar.","start":144.8,"end":145.76001,"sentiment":"neutral","sentiment_score":0.1476723551750183},{"text":"Yeah.","start":145.76001,"end":146.0,"sentiment":"neutral","sentiment_score":0.05289187654852867},{"text":"So it would just be a phone call, will it?","start":146.0,"end":147.6,"sentiment":"neutral","sentiment_score":0.03556355517357588},{"text":"It's not a video call or anything, just a phone call?","start":147.6,"end":150.34,"sentiment":"neutral","sentiment_score":0.010439892130141909},{"text":"A call is fine.","start":152.32,"end":153.28,"sentiment":"neutral","sentiment_score":0.05104903783649206}],"sentiment":"neutral","sentiment_score":0.050424891378497705,"num_words":32,"start":144.8,"end":153.28},{"sentences":[{"text":"Yep.","start":153.28,"end":153.675,"sentiment":"neutral","sentiment_score":0.05305960401892662},{"text":"Call's fine.","start":153.755,"end":154.655,"sentiment":"neutral","sentiment_score":0.05096498690545559},{"text":"Yep.","start":159.595,"end":160.095,"sentiment":"neutral","sentiment_score":0.04599999636411667},{"text":"Yeah.","start":160.235,"end":160.475,"sentiment":"neutral","sentiment_score":0.06755651533603668},{"text":"That's fine.","start":160.475,"end":161.035,"sentiment":"neutral","sentiment_score":0.09840325266122818}],"sentiment":"neutral","sentiment_score":0.06647894212177821,"num_words":7,"start":153.28,"end":161.035},{"sentences":[{"text":"This one.","start":161.035,"end":161.595,"sentiment":"neutral","sentiment_score":0.05684564262628555},{"text":"Or if you can't yeah.","start":161.595,"end":162.715,"sentiment":"neutral","sentiment_score":0.027914265915751458},{"text":"We'll we'll make sure we're around.","start":162.715,"end":164.155,"sentiment":"neutral","sentiment_score":0.06834261367718379},{"text":"Yeah.","start":164.155,"end":164.315,"sentiment":"neutral","sentiment_score":0.06847831606864929},{"text":"Yeah.","start":164.315,"end":164.55501,"sentiment":"neutral","sentiment_score":0.08343008160591125}],"sentiment":"neutral","sentiment_score":0.054348446304599445,"num_words":15,"start":161.035,"end":164.55501},{"sentences":[{"text":"See, this this number's fine.","start":164.55501,"end":166.175,"sentiment":"neutral","sentiment_score":0.14959678649902344},{"text":"Oh, great.","start":173.47,"end":174.03,"sentiment":"positive","sentiment_score":0.48476965725421906},{"text":"Speak to you then.","start":174.03,"end":174.75,"sentiment":"positive","sentiment_score":0.38272929936647415},{"text":"Thank you.","start":174.75,"end":175.15,"sentiment":"positive","sentiment_score":0.5306566953659058},{"text":"Thank you.","start":175.15,"end":175.79,"sentiment":"positive","sentiment_score":0.5666844546794891}],"sentiment":"positive","sentiment_score":0.36287484963734945,"num_words":15,"start":164.55501,"end":175.79},{"sentences":[{"text":"Cheers.","start":175.79,"end":176.29,"sentiment":"positive","sentiment_score":0.5657210350036621},{"text":"Bye.","start":176.67,"end":177.17,"sentiment":"neutral","sentiment_score":0.130872905254364}],"sentiment":"positive","sentiment_score":0.34829697012901306,"num_words":2,"start":175.79,"end":177.17}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Nick speaking.\n\nChannel 0: Hi, Nick. This is Jenna from ICU Financial. How are you today?\n\nChannel 1: Yeah. Good. Thanks. Yourself?\n\nChannel 0: I'm well. Thank you. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay?\n\nChannel 1: Yeah. Yeah. All good.\n\nChannel 0: Beautiful. And while I have you, I just need to confirm your full name, date of birth, and address, please.\n\nChannel 1: Nicholas William Ashton. It's Oakview. Of course. Do we need to speak to him? I think we do, don't we?\n\nPut on the chat. Yes. Yes. Sorry. Nicholas\n\nChannel 0: Yeah.\n\nChannel 1: William Ashton. '20\n\nChannel 0: K.\n\nChannel 1: 07/07/1980. 12\n\nChannel 0: Yes.\n\nChannel 1: Healy Court, Mantra Bar.\n\nChannel 0: Beautiful. I am guessing that Lauren is there as well.\n\nChannel 1: She is. Yes.\n\nChannel 0: Is\n\nChannel 1: Yeah.\n\nChannel 0: she yep.\n\nChannel 1: I think we've\n\nChannel 0: Beautiful.\n\nChannel 1: been reminded\n\nChannel 0: Because she's\n\nChannel 1: that we,\n\nChannel 0: on\n\nChannel 1: yes,\n\nChannel 0: No.\n\nChannel 1: need\n\nChannel 0: That's\n\nChannel 1: to talk to you.\n\nChannel 0: fine. Yes. We need to book your review. That's why I'm phoning.\n\nChannel 1: Hello?\n\nChannel 0: If do you have time now for us to book you in?\n\nChannel 1: Yeah. Yeah. That's fine. Yeah. Yeah.\n\nChannel 0: Alright. Fantastic. Is there a particular day of the week that works best for you both?\n\nChannel 1: Not necessarily. It depends on the week. We're around next well, yeah, can you just let us know a few times? Because, yeah, we we're both pretty flexible, really. Works from home.\n\nSo we'll have\n\nChannel 0: Of\n\nChannel 1: a look.\n\nChannel 0: course.\n\nChannel 1: What\n\nChannel 0: Yep.\n\nChannel 1: what do you have\n\nChannel 0: So\n\nChannel 1: available at the moment? I think next week's pretty good. Thursday. Next Thursday's pretty good.\n\nChannel 0: let's have a\n\nChannel 1: Around\n\nChannel 0: quick\n\nChannel 1: lunch?\n\nChannel 0: next Thursday. Yeah. I could do what time? Twelve\n\nChannel 1: Around\n\nChannel 0: or\n\nChannel 1: lunch?\n\nChannel 0: is it\n\nChannel 1: Yeah. Twelve?\n\nChannel 0: yeah.\n\nChannel 1: Let me just check my calendar.\n\nChannel 0: Twelve?\n\nChannel 1: One sec. So Thursday the third.\n\nChannel 0: That\n\nChannel 1: 10:00. Yeah. I could do I could do twelve or 01:00 on Thursday.\n\nChannel 0: is\n\nChannel 1: Or whatever.\n\nChannel 0: alright.\n\nChannel 1: Yeah.\n\nChannel 0: Just\n\nChannel 1: Twelve\n\nChannel 0: let\n\nChannel 1: would be better, actually. But Twelve? Yeah. If we could do twelve Thursday, the third, yeah, that would be great.\n\nChannel 0: me that's absolutely fine. I will book that in. Did you want me to send you both a calendar invite to your email so that's in your email?\n\nChannel 1: No. That's okay. If it is it just gonna be yeah. Okay. If it's just gonna be a phone call?\n\nI I'm putting it in\n\nChannel 0: Yeah.\n\nChannel 1: the diary right now, so don't worry about it. All good. Thank you so much. You're sort of in our calendar.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. So it would just be a\n\nChannel 0: And\n\nChannel 1: phone call, will it? It's not a video call\n\nChannel 0: if\n\nChannel 1: or anything, just a phone call?\n\nChannel 0: we can do whatever your preference is.\n\nChannel 1: A call is fine. Yep. Call's\n\nChannel 0: Okay.\n\nChannel 1: fine.\n\nChannel 0: Yeah. Okay. And do you want me to call you this month number, Nick, or Lauren's?\n\nChannel 1: Yep. Yeah. That's fine. This\n\nChannel 0: Okay.\n\nChannel 1: one. Or if you can't yeah. We'll we'll make sure we're around. Yeah. Yeah.\n\nSee, this this number's fine.\n\nChannel 0: Okay. That's great. Okay. Well, that's all booked in. I will I look forward to speaking to you next week.\n\nChannel 1: Oh, great. Speak to you then. Thank you. Thank you. Cheers.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.01452937349677086},{"text":"Nick speaking.","start":2.24,"end":3.06,"sentiment":"neutral","sentiment_score":0.014831038191914558}],"sentiment":"neutral","sentiment_score":0.014730483293533325,"channel":1,"num_words":3,"start":1.8399999,"end":3.06},{"sentences":[{"text":"Hi, Nick.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.13244085013866425},{"text":"This is Jenna from ICU Financial.","start":4.3199997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.17085082828998566},{"text":"How are you today?","start":6.3999996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.19619378075003624}],"sentiment":"neutral","sentiment_score":0.17289681608478227,"channel":0,"num_words":12,"start":3.84,"end":7.3799996},{"sentences":[{"text":"Yeah.","start":7.8399997,"end":8.24,"sentiment":"neutral","sentiment_score":0.29047828912734985},{"text":"Good.","start":8.24,"end":8.48,"sentiment":"positive","sentiment_score":0.5641613006591797},{"text":"Thanks.","start":8.48,"end":8.8,"sentiment":"positive","sentiment_score":0.596672534942627},{"text":"Yourself?","start":8.8,"end":9.3,"sentiment":"positive","sentiment_score":0.3614847660064697}],"sentiment":"positive","sentiment_score":0.45319922268390656,"channel":1,"num_words":4,"start":7.8399997,"end":9.3},{"sentences":[{"text":"I'm well.","start":10.16,"end":10.88,"sentiment":"positive","sentiment_score":0.4277178794145584},{"text":"Thank you.","start":10.88,"end":11.62,"sentiment":"positive","sentiment_score":0.5738562643527985},{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes.","start":12.184999,"end":17.625,"sentiment":"neutral","sentiment_score":0.07032939905057782},{"text":"Is that okay?","start":17.625,"end":18.525,"sentiment":"neutral","sentiment_score":0.07177114983399709}],"sentiment":"neutral","sentiment_score":0.1278679305066665,"channel":0,"num_words":30,"start":10.16,"end":18.525},{"sentences":[{"text":"Yeah.","start":18.914999,"end":19.075,"sentiment":"neutral","sentiment_score":0.0924767479300499},{"text":"Yeah.","start":19.075,"end":19.314999,"sentiment":"neutral","sentiment_score":0.1965111792087555},{"text":"All good.","start":19.314999,"end":20.055,"sentiment":"positive","sentiment_score":0.49457722902297974}],"sentiment":"neutral","sentiment_score":0.3195355962961912,"channel":1,"num_words":4,"start":18.914999,"end":20.055},{"sentences":[{"text":"Beautiful.","start":20.825,"end":21.325,"sentiment":"positive","sentiment_score":0.5387332439422607},{"text":"And while I have you, I just need to confirm your full name, date of birth, and address, please.","start":21.865,"end":26.61,"sentiment":"neutral","sentiment_score":0.06495395616481178}],"sentiment":"neutral","sentiment_score":0.08864292055368424,"channel":0,"num_words":20,"start":20.825,"end":26.61},{"sentences":[{"text":"Nicholas William Ashton.","start":27.474998,"end":28.994999,"sentiment":"neutral","sentiment_score":0.013244843110442162},{"text":"It's Oakview.","start":28.994999,"end":29.73,"sentiment":"neutral","sentiment_score":0.032236114144325256},{"text":"Of course.","start":29.73,"end":30.29,"sentiment":"neutral","sentiment_score":0.009337740018963814},{"text":"Do we need to speak to him?","start":30.29,"end":31.33,"sentiment":"neutral","sentiment_score":-0.005512769600110394},{"text":"I think we do, don't we?","start":31.33,"end":32.37,"sentiment":"neutral","sentiment_score":-0.0024506857929130397}],"sentiment":"neutral","sentiment_score":0.003479436784982681,"channel":1,"num_words":20,"start":27.474998,"end":32.37},{"sentences":[{"text":"Put on the chat.","start":32.45,"end":33.17,"sentiment":"neutral","sentiment_score":0.0008004630217328668},{"text":"Yes.","start":33.17,"end":33.57,"sentiment":"neutral","sentiment_score":0.012248603627085686},{"text":"Yes.","start":33.57,"end":33.81,"sentiment":"neutral","sentiment_score":0.0101191196590662},{"text":"Sorry.","start":33.81,"end":34.13,"sentiment":"neutral","sentiment_score":0.007199510466307402},{"text":"Nicholas","start":34.13,"end":34.53,"sentiment":"neutral","sentiment_score":0.002885634079575538}],"sentiment":"neutral","sentiment_score":0.004456839989870787,"channel":1,"num_words":8,"start":32.45,"end":34.53},{"sentences":[{"text":"Yeah.","start":34.21,"end":34.71,"sentiment":"neutral","sentiment_score":0.009267834946513176}],"sentiment":"neutral","sentiment_score":0.009267834946513176,"channel":0,"num_words":1,"start":34.21,"end":34.71},{"sentences":[{"text":"William Ashton.","start":34.53,"end":35.43,"sentiment":"neutral","sentiment_score":0.006589418277144432},{"text":"'20","start":35.73,"end":36.13,"sentiment":"neutral","sentiment_score":0.008232811465859413}],"sentiment":"neutral","sentiment_score":0.007137216006716092,"channel":1,"num_words":3,"start":34.53,"end":36.13},{"sentences":[{"text":"K.","start":36.05,"end":36.55,"sentiment":"neutral","sentiment_score":0.008256218396127224}],"sentiment":"neutral","sentiment_score":0.008256218396127224,"channel":0,"num_words":1,"start":36.05,"end":36.55},{"sentences":[{"text":"07/07/1980.","start":36.13,"end":38.39,"sentiment":"neutral","sentiment_score":0.009165950119495392},{"text":"12","start":39.010002,"end":39.41,"sentiment":"neutral","sentiment_score":0.009099312126636503}],"sentiment":"neutral","sentiment_score":0.009132631123065948,"channel":1,"num_words":2,"start":36.13,"end":39.41},{"sentences":[{"text":"Yes.","start":39.010002,"end":39.510002,"sentiment":"neutral","sentiment_score":0.01331440545618534}],"sentiment":"neutral","sentiment_score":0.01331440545618534,"channel":0,"num_words":1,"start":39.010002,"end":39.510002},{"sentences":[{"text":"Healy Court, Mantra Bar.","start":39.41,"end":40.79,"sentiment":"neutral","sentiment_score":0.02107014926150441}],"sentiment":"neutral","sentiment_score":0.02107014926150441,"channel":1,"num_words":4,"start":39.41,"end":40.79},{"sentences":[{"text":"Beautiful.","start":41.535,"end":42.035,"sentiment":"neutral","sentiment_score":0.2602422535419464},{"text":"I am guessing that Lauren is there as well.","start":43.135002,"end":45.955,"sentiment":"neutral","sentiment_score":0.1060076935423745}],"sentiment":"neutral","sentiment_score":0.1214311495423317,"channel":0,"num_words":10,"start":41.535,"end":45.955},{"sentences":[{"text":"She is.","start":46.454998,"end":47.015,"sentiment":"neutral","sentiment_score":0.08237913995981216},{"text":"Yes.","start":47.015,"end":47.495,"sentiment":"neutral","sentiment_score":0.038984015583992}],"sentiment":"neutral","sentiment_score":0.06791409850120544,"channel":1,"num_words":3,"start":46.454998,"end":47.495},{"sentences":[{"text":"Is","start":47.455,"end":47.615,"sentiment":"neutral","sentiment_score":0.029232647269964215}],"sentiment":"neutral","sentiment_score":0.029232647269964215,"channel":0,"num_words":1,"start":47.455,"end":47.615},{"sentences":[{"text":"Yeah.","start":47.495,"end":47.995,"sentiment":"neutral","sentiment_score":0.035100143402814865}],"sentiment":"neutral","sentiment_score":0.035100143402814865,"channel":1,"num_words":1,"start":47.495,"end":47.995},{"sentences":[{"text":"she yep.","start":47.615,"end":48.335,"sentiment":"neutral","sentiment_score":0.03838488459587097}],"sentiment":"neutral","sentiment_score":0.03838488459587097,"channel":0,"num_words":2,"start":47.615,"end":48.335},{"sentences":[{"text":"I think we've","start":48.055,"end":48.454998,"sentiment":"neutral","sentiment_score":0.05443807194630305}],"sentiment":"neutral","sentiment_score":0.05443807194630305,"channel":1,"num_words":3,"start":48.055,"end":48.454998},{"sentences":[{"text":"Beautiful.","start":48.335,"end":48.815,"sentiment":"neutral","sentiment_score":0.0802379846572876}],"sentiment":"neutral","sentiment_score":0.0802379846572876,"channel":0,"num_words":1,"start":48.335,"end":48.815},{"sentences":[{"text":"been reminded","start":48.454998,"end":49.094997,"sentiment":"neutral","sentiment_score":0.02756846696138382}],"sentiment":"neutral","sentiment_score":0.02756846696138382,"channel":1,"num_words":2,"start":48.454998,"end":49.094997},{"sentences":[{"text":"Because she's","start":48.815,"end":49.375,"sentiment":"neutral","sentiment_score":0.012851790990680456}],"sentiment":"neutral","sentiment_score":0.012851790990680456,"channel":0,"num_words":2,"start":48.815,"end":49.375},{"sentences":[{"text":"that we,","start":49.094997,"end":49.835,"sentiment":"neutral","sentiment_score":0.0014539770781993866}],"sentiment":"neutral","sentiment_score":0.0014539770781993866,"channel":1,"num_words":2,"start":49.094997,"end":49.835},{"sentences":[{"text":"on","start":49.375,"end":49.875,"sentiment":"neutral","sentiment_score":0.0021681152284145355}],"sentiment":"neutral","sentiment_score":0.0021681152284145355,"channel":0,"num_words":1,"start":49.375,"end":49.875},{"sentences":[{"text":"yes,","start":50.135,"end":50.614998,"sentiment":"neutral","sentiment_score":0.002779039554297924}],"sentiment":"neutral","sentiment_score":0.002779039554297924,"channel":1,"num_words":1,"start":50.135,"end":50.614998},{"sentences":[{"text":"No.","start":50.575,"end":51.075,"sentiment":"neutral","sentiment_score":-0.029828980565071102}],"sentiment":"neutral","sentiment_score":-0.029828980565071102,"channel":0,"num_words":1,"start":50.575,"end":51.075},{"sentences":[{"text":"need","start":50.614998,"end":51.114998,"sentiment":"neutral","sentiment_score":-0.01751108467578888}],"sentiment":"neutral","sentiment_score":-0.01751108467578888,"channel":1,"num_words":1,"start":50.614998,"end":51.114998},{"sentences":[{"text":"That's","start":51.215,"end":51.715,"sentiment":"neutral","sentiment_score":-0.013972061686217783}],"sentiment":"neutral","sentiment_score":-0.013972061686217783,"channel":0,"num_words":1,"start":51.215,"end":51.715},{"sentences":[{"text":"to talk to you.","start":51.415,"end":52.475,"sentiment":"neutral","sentiment_score":0.000722148921340704}],"sentiment":"neutral","sentiment_score":0.000722148921340704,"channel":1,"num_words":4,"start":51.415,"end":52.475},{"sentences":[{"text":"fine.","start":52.175,"end":52.675,"sentiment":"neutral","sentiment_score":0.043654974550008774},{"text":"Yes.","start":52.815,"end":53.055,"sentiment":"neutral","sentiment_score":0.017977189272642136},{"text":"We need to book your review.","start":53.055,"end":54.335,"sentiment":"neutral","sentiment_score":0.008409798766175905},{"text":"That's why I'm phoning.","start":54.335,"end":55.635002,"sentiment":"neutral","sentiment_score":0.014860955765470862}],"sentiment":"neutral","sentiment_score":0.01429456495679915,"channel":0,"num_words":12,"start":52.175,"end":55.635002},{"sentences":[{"text":"Hello?","start":55.975,"end":56.475,"sentiment":"neutral","sentiment_score":0.010949545539915562}],"sentiment":"neutral","sentiment_score":0.010949545539915562,"channel":1,"num_words":1,"start":55.975,"end":56.475},{"sentences":[{"text":"If do you have time now for us to book you in?","start":56.415,"end":60.73,"sentiment":"neutral","sentiment_score":0.01179637915144364}],"sentiment":"neutral","sentiment_score":0.01179637915144364,"channel":0,"num_words":12,"start":56.415,"end":60.73},{"sentences":[{"text":"Yeah.","start":61.260002,"end":61.66,"sentiment":"neutral","sentiment_score":0.03930684179067612},{"text":"Yeah.","start":61.66,"end":61.9,"sentiment":"neutral","sentiment_score":0.054846931248903275},{"text":"That's fine.","start":61.9,"end":62.54,"sentiment":"neutral","sentiment_score":0.08951343968510628},{"text":"Yeah.","start":62.54,"end":62.78,"sentiment":"neutral","sentiment_score":0.092229962348938},{"text":"Yeah.","start":62.78,"end":63.28,"sentiment":"neutral","sentiment_score":0.10520245134830476}],"sentiment":"neutral","sentiment_score":0.07843551101783912,"channel":1,"num_words":6,"start":61.260002,"end":63.28},{"sentences":[{"text":"Alright.","start":63.51,"end":64.009995,"sentiment":"neutral","sentiment_score":0.2158808708190918},{"text":"Fantastic.","start":64.07,"end":64.57,"sentiment":"positive","sentiment_score":0.33680105209350586},{"text":"Is there a particular day of the week that works best for you both?","start":65.99,"end":70.455,"sentiment":"neutral","sentiment_score":0.11948247786079134}],"sentiment":"neutral","sentiment_score":0.13908978831022978,"channel":0,"num_words":16,"start":63.51,"end":70.455},{"sentences":[{"text":"Not necessarily.","start":72.575005,"end":73.315,"sentiment":"neutral","sentiment_score":-0.000723421573638916},{"text":"It depends on the week.","start":73.455,"end":74.495,"sentiment":"neutral","sentiment_score":0.0076264839619398115},{"text":"We're around next well, yeah, can you just let us know a few times?","start":74.495,"end":77.215004,"sentiment":"neutral","sentiment_score":0.06890527717769146},{"text":"Because, yeah, we we're both pretty flexible, really.","start":77.215004,"end":80.175,"sentiment":"neutral","sentiment_score":0.12420263886451721},{"text":"Works from home.","start":80.175,"end":81.055,"sentiment":"neutral","sentiment_score":0.09765497595071793}],"sentiment":"neutral","sentiment_score":0.07149829674744979,"channel":1,"num_words":32,"start":72.575005,"end":81.055},{"sentences":[{"text":"So we'll have","start":81.055,"end":84.975006,"sentiment":"neutral","sentiment_score":0.0414089901993672}],"sentiment":"neutral","sentiment_score":0.0414089901993672,"channel":1,"num_words":3,"start":81.055,"end":84.975006},{"sentences":[{"text":"Of","start":84.935,"end":85.095,"sentiment":"neutral","sentiment_score":0.015655629336833954}],"sentiment":"neutral","sentiment_score":0.015655629336833954,"channel":0,"num_words":1,"start":84.935,"end":85.095},{"sentences":[{"text":"a look.","start":84.975006,"end":85.41,"sentiment":"neutral","sentiment_score":0.03386167250573635}],"sentiment":"neutral","sentiment_score":0.03386167250573635,"channel":1,"num_words":2,"start":84.975006,"end":85.41},{"sentences":[{"text":"course.","start":85.095,"end":85.56,"sentiment":"neutral","sentiment_score":0.02830599807202816}],"sentiment":"neutral","sentiment_score":0.02830599807202816,"channel":0,"num_words":1,"start":85.095,"end":85.56},{"sentences":[{"text":"What","start":85.89001,"end":86.39001,"sentiment":"neutral","sentiment_score":0.02081480622291565}],"sentiment":"neutral","sentiment_score":0.02081480622291565,"channel":1,"num_words":1,"start":85.89001,"end":86.39001},{"sentences":[{"text":"Yep.","start":86.04,"end":86.54,"sentiment":"neutral","sentiment_score":0.02918095886707306}],"sentiment":"neutral","sentiment_score":0.02918095886707306,"channel":0,"num_words":1,"start":86.04,"end":86.54},{"sentences":[{"text":"what do you have","start":86.69,"end":87.41,"sentiment":"neutral","sentiment_score":0.011893631191924214}],"sentiment":"neutral","sentiment_score":0.011893631191924214,"channel":1,"num_words":4,"start":86.69,"end":87.41},{"sentences":[{"text":"So","start":87.399994,"end":87.899994,"sentiment":"neutral","sentiment_score":0.011206801980733871}],"sentiment":"neutral","sentiment_score":0.011206801980733871,"channel":0,"num_words":1,"start":87.399994,"end":87.899994},{"sentences":[{"text":"available at the moment?","start":87.41,"end":88.450005,"sentiment":"neutral","sentiment_score":0.023826757445931435},{"text":"I think next week's pretty good.","start":88.450005,"end":90.130005,"sentiment":"neutral","sentiment_score":0.18283278495073318},{"text":"Thursday.","start":90.130005,"end":90.630005,"sentiment":"neutral","sentiment_score":0.10637089610099792},{"text":"Next Thursday's pretty good.","start":90.93,"end":92.39001,"sentiment":"neutral","sentiment_score":0.1675918698310852}],"sentiment":"neutral","sentiment_score":0.13126947432756425,"channel":1,"num_words":15,"start":87.41,"end":92.39001},{"sentences":[{"text":"let's have a","start":92.439995,"end":93.479996,"sentiment":"neutral","sentiment_score":0.02998008703192075}],"sentiment":"neutral","sentiment_score":0.02998008703192075,"channel":0,"num_words":3,"start":92.439995,"end":93.479996},{"sentences":[{"text":"Around","start":93.41,"end":93.73,"sentiment":"neutral","sentiment_score":0.021626032888889313}],"sentiment":"neutral","sentiment_score":0.021626032888889313,"channel":1,"num_words":1,"start":93.41,"end":93.73},{"sentences":[{"text":"quick","start":93.479996,"end":93.88,"sentiment":"neutral","sentiment_score":0.03420622646808624}],"sentiment":"neutral","sentiment_score":0.03420622646808624,"channel":0,"num_words":1,"start":93.479996,"end":93.88},{"sentences":[{"text":"lunch?","start":93.73,"end":94.23,"sentiment":"neutral","sentiment_score":0.030884303152561188}],"sentiment":"neutral","sentiment_score":0.030884303152561188,"channel":1,"num_words":1,"start":93.73,"end":94.23},{"sentences":[{"text":"next Thursday.","start":94.119995,"end":95.02,"sentiment":"neutral","sentiment_score":0.016666317358613014},{"text":"Yeah.","start":95.479996,"end":95.72,"sentiment":"neutral","sentiment_score":0.03388466686010361},{"text":"I could do what time?","start":95.72,"end":97.1,"sentiment":"neutral","sentiment_score":0.027938591316342354},{"text":"Twelve","start":97.399994,"end":97.88,"sentiment":"neutral","sentiment_score":0.01452071499079466}],"sentiment":"neutral","sentiment_score":0.024603441461092897,"channel":0,"num_words":9,"start":94.119995,"end":97.88},{"sentences":[{"text":"Around","start":97.73,"end":98.05,"sentiment":"neutral","sentiment_score":0.008035068400204182}],"sentiment":"neutral","sentiment_score":0.008035068400204182,"channel":1,"num_words":1,"start":97.73,"end":98.05},{"sentences":[{"text":"or","start":97.88,"end":98.2,"sentiment":"neutral","sentiment_score":0.010434084571897984}],"sentiment":"neutral","sentiment_score":0.010434084571897984,"channel":0,"num_words":1,"start":97.88,"end":98.2},{"sentences":[{"text":"lunch?","start":98.05,"end":98.55,"sentiment":"neutral","sentiment_score":0.01605425775051117}],"sentiment":"neutral","sentiment_score":0.01605425775051117,"channel":1,"num_words":1,"start":98.05,"end":98.55},{"sentences":[{"text":"is it","start":98.2,"end":98.52,"sentiment":"neutral","sentiment_score":0.015086923725903034}],"sentiment":"neutral","sentiment_score":0.015086923725903034,"channel":0,"num_words":2,"start":98.2,"end":98.52},{"sentences":[{"text":"Yeah.","start":99.075005,"end":99.315,"sentiment":"neutral","sentiment_score":0.02382965385913849},{"text":"Twelve?","start":99.315,"end":99.815,"sentiment":"neutral","sentiment_score":0.019804667681455612}],"sentiment":"neutral","sentiment_score":0.02181716077029705,"channel":1,"num_words":2,"start":99.075005,"end":99.815},{"sentences":[{"text":"yeah.","start":99.32,"end":99.82,"sentiment":"neutral","sentiment_score":0.02400561422109604}],"sentiment":"neutral","sentiment_score":0.02400561422109604,"channel":0,"num_words":1,"start":99.32,"end":99.82},{"sentences":[{"text":"Let me just check my calendar.","start":99.875,"end":101.235,"sentiment":"neutral","sentiment_score":0.02308910231416424}],"sentiment":"neutral","sentiment_score":0.02308910231416424,"channel":1,"num_words":6,"start":99.875,"end":101.235},{"sentences":[{"text":"Twelve?","start":100.865,"end":101.365,"sentiment":"neutral","sentiment_score":0.00973567645996809}],"sentiment":"neutral","sentiment_score":0.00973567645996809,"channel":0,"num_words":1,"start":100.865,"end":101.365},{"sentences":[{"text":"One sec.","start":101.235,"end":101.875,"sentiment":"neutral","sentiment_score":0.009495639242231846},{"text":"So Thursday the third.","start":101.875,"end":104.615,"sentiment":"neutral","sentiment_score":0.014389929827302694}],"sentiment":"neutral","sentiment_score":0.012758499632279078,"channel":1,"num_words":6,"start":101.235,"end":104.615},{"sentences":[{"text":"That","start":106.064995,"end":106.564995,"sentiment":"neutral","sentiment_score":0.01841292530298233}],"sentiment":"neutral","sentiment_score":0.01841292530298233,"channel":0,"num_words":1,"start":106.064995,"end":106.564995},{"sentences":[{"text":"10:00.","start":106.355,"end":107.095,"sentiment":"neutral","sentiment_score":0.02305801957845688},{"text":"Yeah.","start":107.475,"end":107.795,"sentiment":"neutral","sentiment_score":0.049076538532972336},{"text":"I could do I could do twelve or 01:00 on Thursday.","start":107.795,"end":111.015,"sentiment":"neutral","sentiment_score":0.03909783844243397}],"sentiment":"neutral","sentiment_score":0.038631598536784835,"channel":1,"num_words":13,"start":106.355,"end":111.015},{"sentences":[{"text":"is","start":111.494995,"end":111.744995,"sentiment":"neutral","sentiment_score":0.01705828309059143}],"sentiment":"neutral","sentiment_score":0.01705828309059143,"channel":0,"num_words":1,"start":111.494995,"end":111.744995},{"sentences":[{"text":"Or whatever.","start":111.700005,"end":112.44,"sentiment":"neutral","sentiment_score":0.031552571803331375}],"sentiment":"neutral","sentiment_score":0.031552571803331375,"channel":1,"num_words":2,"start":111.700005,"end":112.44},{"sentences":[{"text":"alright.","start":112.225,"end":112.725,"sentiment":"neutral","sentiment_score":0.07508827745914459}],"sentiment":"neutral","sentiment_score":0.07508827745914459,"channel":0,"num_words":1,"start":112.225,"end":112.725},{"sentences":[{"text":"Yeah.","start":113.38,"end":113.7,"sentiment":"neutral","sentiment_score":0.0696575939655304}],"sentiment":"neutral","sentiment_score":0.0696575939655304,"channel":1,"num_words":1,"start":113.38,"end":113.7},{"sentences":[{"text":"Just","start":113.53001,"end":113.770004,"sentiment":"neutral","sentiment_score":0.05805160105228424}],"sentiment":"neutral","sentiment_score":0.05805160105228424,"channel":0,"num_words":1,"start":113.53001,"end":113.770004},{"sentences":[{"text":"Twelve","start":113.7,"end":113.94,"sentiment":"neutral","sentiment_score":0.055567990988492966}],"sentiment":"neutral","sentiment_score":0.055567990988492966,"channel":1,"num_words":1,"start":113.7,"end":113.94},{"sentences":[{"text":"let","start":113.770004,"end":114.270004,"sentiment":"neutral","sentiment_score":0.064582459628582}],"sentiment":"neutral","sentiment_score":0.064582459628582,"channel":0,"num_words":1,"start":113.770004,"end":114.270004},{"sentences":[{"text":"would be better, actually.","start":113.94,"end":114.82,"sentiment":"neutral","sentiment_score":0.07121341023594141},{"text":"But Twelve?","start":114.82,"end":115.54,"sentiment":"neutral","sentiment_score":0.04268392734229565},{"text":"Yeah.","start":115.54,"end":116.020004,"sentiment":"neutral","sentiment_score":0.11883501708507538},{"text":"If we could do twelve Thursday, the third, yeah, that would be great.","start":116.020004,"end":119.24,"sentiment":"neutral","sentiment_score":0.25196393521932453}],"sentiment":"neutral","sentiment_score":0.18822938352823257,"channel":1,"num_words":20,"start":113.94,"end":119.24},{"sentences":[{"text":"me that's absolutely fine.","start":119.53,"end":122.01,"sentiment":"positive","sentiment_score":0.4004147797822952},{"text":"I will book that in.","start":122.01,"end":123.71001,"sentiment":"positive","sentiment_score":0.3653481364250183},{"text":"Did you want me to send you both a calendar invite to your email so that's in your email?","start":125.21001,"end":133.605,"sentiment":"neutral","sentiment_score":0.09161707288340519}],"sentiment":"neutral","sentiment_score":0.1846115780728204,"channel":0,"num_words":28,"start":119.53,"end":133.605},{"sentences":[{"text":"No.","start":135.415,"end":135.495,"sentiment":"neutral","sentiment_score":0.002195298671722412},{"text":"That's okay.","start":135.495,"end":135.975,"sentiment":"neutral","sentiment_score":0.035927409306168556},{"text":"If it is it just gonna be yeah.","start":135.975,"end":137.495,"sentiment":"neutral","sentiment_score":0.04011958511546254},{"text":"Okay.","start":137.495,"end":137.995,"sentiment":"neutral","sentiment_score":0.04586772993206978},{"text":"If it's just gonna be a phone call?","start":138.055,"end":141.14,"sentiment":"neutral","sentiment_score":0.029445950873196125}],"sentiment":"neutral","sentiment_score":0.03382210675626993,"channel":1,"num_words":20,"start":135.415,"end":141.14},{"sentences":[{"text":"I I'm putting it in","start":141.2,"end":142.0,"sentiment":"neutral","sentiment_score":0.029853399470448495}],"sentiment":"neutral","sentiment_score":0.029853399470448495,"channel":1,"num_words":5,"start":141.2,"end":142.0},{"sentences":[{"text":"Yeah.","start":141.92,"end":142.42,"sentiment":"neutral","sentiment_score":0.054613303393125534}],"sentiment":"neutral","sentiment_score":0.054613303393125534,"channel":0,"num_words":1,"start":141.92,"end":142.42},{"sentences":[{"text":"the diary right now, so don't worry about it.","start":142.0,"end":143.76001,"sentiment":"neutral","sentiment_score":0.088287060873376},{"text":"All good.","start":143.76001,"end":144.08,"sentiment":"positive","sentiment_score":0.46195219457149506},{"text":"Thank you so much.","start":144.08,"end":144.8,"sentiment":"positive","sentiment_score":0.602901965379715},{"text":"You're sort of in our calendar.","start":144.8,"end":145.76001,"sentiment":"neutral","sentiment_score":0.1476723551750183}],"sentiment":"neutral","sentiment_score":0.2388633299796354,"channel":1,"num_words":21,"start":142.0,"end":145.76001},{"sentences":[{"text":"Okay.","start":145.68,"end":146.18,"sentiment":"neutral","sentiment_score":0.07444699108600616}],"sentiment":"neutral","sentiment_score":0.07444699108600616,"channel":0,"num_words":1,"start":145.68,"end":146.18},{"sentences":[{"text":"Yeah.","start":145.76001,"end":146.0,"sentiment":"neutral","sentiment_score":0.05289187654852867},{"text":"So it would just be a","start":146.0,"end":146.96,"sentiment":"neutral","sentiment_score":0.03644385250906149}],"sentiment":"neutral","sentiment_score":0.03879357022898538,"channel":1,"num_words":7,"start":145.76001,"end":146.96},{"sentences":[{"text":"And","start":146.8,"end":147.3,"sentiment":"neutral","sentiment_score":0.028304241597652435}],"sentiment":"neutral","sentiment_score":0.028304241597652435,"channel":0,"num_words":1,"start":146.8,"end":147.3},{"sentences":[{"text":"phone call, will it?","start":146.96,"end":147.6,"sentiment":"neutral","sentiment_score":0.03424310917034745},{"text":"It's not a video call","start":147.6,"end":148.8,"sentiment":"neutral","sentiment_score":0.0035987505689263344}],"sentiment":"neutral","sentiment_score":0.017218465502891276,"channel":1,"num_words":9,"start":146.96,"end":148.8},{"sentences":[{"text":"if","start":148.56,"end":149.06,"sentiment":"neutral","sentiment_score":0.0041577015072107315}],"sentiment":"neutral","sentiment_score":0.0041577015072107315,"channel":0,"num_words":1,"start":148.56,"end":149.06},{"sentences":[{"text":"or anything, just a phone call?","start":148.8,"end":150.34,"sentiment":"neutral","sentiment_score":0.016140843431154888}],"sentiment":"neutral","sentiment_score":0.016140843431154888,"channel":1,"num_words":6,"start":148.8,"end":150.34},{"sentences":[{"text":"we can do whatever your preference is.","start":150.08,"end":152.18,"sentiment":"neutral","sentiment_score":0.0429131423256227}],"sentiment":"neutral","sentiment_score":0.0429131423256227,"channel":0,"num_words":7,"start":150.08,"end":152.18},{"sentences":[{"text":"A call is fine.","start":152.32,"end":153.28,"sentiment":"neutral","sentiment_score":0.05104903783649206},{"text":"Yep.","start":153.28,"end":153.675,"sentiment":"neutral","sentiment_score":0.05305960401892662},{"text":"Call's","start":153.755,"end":154.155,"sentiment":"neutral","sentiment_score":0.038647573441267014}],"sentiment":"neutral","sentiment_score":0.04931722146769365,"channel":1,"num_words":6,"start":152.32,"end":154.155},{"sentences":[{"text":"Okay.","start":154.08,"end":154.56,"sentiment":"neutral","sentiment_score":0.05590713769197464}],"sentiment":"neutral","sentiment_score":0.05590713769197464,"channel":0,"num_words":1,"start":154.08,"end":154.56},{"sentences":[{"text":"fine.","start":154.155,"end":154.655,"sentiment":"neutral","sentiment_score":0.06328240036964417}],"sentiment":"neutral","sentiment_score":0.06328240036964417,"channel":1,"num_words":1,"start":154.155,"end":154.655},{"sentences":[{"text":"Yeah.","start":154.56,"end":154.995,"sentiment":"neutral","sentiment_score":0.04977336898446083},{"text":"Okay.","start":155.235,"end":155.735,"sentiment":"neutral","sentiment_score":0.04497453570365906},{"text":"And do you want me to call you this month number, Nick, or Lauren's?","start":155.875,"end":159.89499,"sentiment":"neutral","sentiment_score":0.03163944703659841}],"sentiment":"neutral","sentiment_score":0.0336062602000311,"channel":0,"num_words":16,"start":154.56,"end":159.89499},{"sentences":[{"text":"Yep.","start":159.595,"end":160.095,"sentiment":"neutral","sentiment_score":0.04599999636411667},{"text":"Yeah.","start":160.235,"end":160.475,"sentiment":"neutral","sentiment_score":0.06755651533603668},{"text":"That's fine.","start":160.475,"end":161.035,"sentiment":"neutral","sentiment_score":0.09840325266122818},{"text":"This","start":161.035,"end":161.27501,"sentiment":"neutral","sentiment_score":0.07181917130947113}],"sentiment":"neutral","sentiment_score":0.07643643766641617,"channel":1,"num_words":5,"start":159.595,"end":161.27501},{"sentences":[{"text":"Okay.","start":161.155,"end":161.655,"sentiment":"neutral","sentiment_score":0.06234023720026016}],"sentiment":"neutral","sentiment_score":0.06234023720026016,"channel":0,"num_words":1,"start":161.155,"end":161.655},{"sentences":[{"text":"one.","start":161.27501,"end":161.595,"sentiment":"neutral","sentiment_score":0.041872113943099976},{"text":"Or if you can't yeah.","start":161.595,"end":162.715,"sentiment":"neutral","sentiment_score":0.027914265915751458},{"text":"We'll we'll make sure we're around.","start":162.715,"end":164.155,"sentiment":"neutral","sentiment_score":0.06834261367718379},{"text":"Yeah.","start":164.155,"end":164.315,"sentiment":"neutral","sentiment_score":0.06847831606864929},{"text":"Yeah.","start":164.315,"end":164.55501,"sentiment":"neutral","sentiment_score":0.08343008160591125}],"sentiment":"neutral","sentiment_score":0.05310053737568004,"channel":1,"num_words":14,"start":161.27501,"end":164.55501},{"sentences":[{"text":"See, this this number's fine.","start":164.55501,"end":166.175,"sentiment":"neutral","sentiment_score":0.14959678649902344}],"sentiment":"neutral","sentiment_score":0.14959678649902344,"channel":1,"num_words":5,"start":164.55501,"end":166.175},{"sentences":[{"text":"Okay.","start":166.595,"end":166.83499,"sentiment":"positive","sentiment_score":0.3611636161804199},{"text":"That's great.","start":166.83499,"end":167.815,"sentiment":"positive","sentiment_score":0.5881355702877045},{"text":"Okay.","start":168.29001,"end":168.61,"sentiment":"positive","sentiment_score":0.4088238477706909},{"text":"Well, that's all booked in.","start":168.61,"end":170.21,"sentiment":"positive","sentiment_score":0.5361733615398407},{"text":"I will I look forward to speaking to you next week.","start":170.21,"end":173.43001,"sentiment":"positive","sentiment_score":0.5980717756531455}],"sentiment":"positive","sentiment_score":0.5602957472205162,"channel":0,"num_words":20,"start":166.595,"end":173.43001},{"sentences":[{"text":"Oh, great.","start":173.47,"end":174.03,"sentiment":"positive","sentiment_score":0.48476965725421906},{"text":"Speak to you then.","start":174.03,"end":174.75,"sentiment":"positive","sentiment_score":0.38272929936647415},{"text":"Thank you.","start":174.75,"end":175.15,"sentiment":"positive","sentiment_score":0.5306566953659058},{"text":"Thank you.","start":175.15,"end":175.79,"sentiment":"positive","sentiment_score":0.5666844546794891},{"text":"Cheers.","start":175.79,"end":176.29,"sentiment":"positive","sentiment_score":0.5657210350036621}],"sentiment":"positive","sentiment_score":0.4782599860971624,"channel":1,"num_words":11,"start":173.47,"end":176.29},{"sentences":[{"text":"Thank you.","start":175.81,"end":176.63,"sentiment":"positive","sentiment_score":0.45131494104862213}],"sentiment":"positive","sentiment_score":0.45131494104862213,"channel":0,"num_words":2,"start":175.81,"end":176.63},{"sentences":[{"text":"Bye.","start":176.67,"end":177.17,"sentiment":"neutral","sentiment_score":0.130872905254364}],"sentiment":"neutral","sentiment_score":0.130872905254364,"channel":1,"num_words":1,"start":176.67,"end":177.17},{"sentences":[{"text":"Bye.","start":176.93001,"end":177.43001,"sentiment":"neutral","sentiment_score":-0.08416170626878738}],"sentiment":"neutral","sentiment_score":-0.08416170626878738,"channel":0,"num_words":1,"start":176.93001,"end":177.43001}]},"summary":{"result":"success","short":"A representative from ICU Financial calls a customer named Nicholas William Ashton to book a review. They confirm his personal information and discuss scheduling a call for next week. The representative confirms the details and sends a calendar invite to the customer's email."},"intents":{"segments":[{"text":"And while I have you, I just need to confirm your full name, date of birth, and address, please. Nicholas William Ashton.","start_word":54,"end_word":75,"intents":[{"intent":"Confirm details","confidence_score":0.17032427}]},{"text":"We need to book your review. That's why I'm phoning. Hello?","start_word":151,"end_word":161,"intents":[{"intent":"Book review","confidence_score":0.50255793}]},{"text":"let's have a Around quick lunch? next Thursday. Yeah.","start_word":258,"end_word":266,"intents":[{"intent":"Schedule meeting","confidence_score":0.06604127}]}]},"sentiments":{"segments":[{"text":"Hello? Nick speaking. Hi, Nick. This is Jenna from ICU Financial. How are you today? Yeah.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.1489729881286621},{"text":"Good. Thanks. Yourself? I'm well. Thank you.","start_word":16,"end_word":22,"sentiment":"positive","sentiment_score":0.47993746399879456},{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yeah. Yeah.","start_word":23,"end_word":50,"sentiment":"neutral","sentiment_score":0.07758159190416336},{"text":"All good. Beautiful.","start_word":51,"end_word":53,"sentiment":"positive","sentiment_score":0.515256404876709},{"text":"And while I have you, I just need to confirm your full name, date of birth, and address, please. Nicholas William Ashton. It's Oakview. Of course. Do we need to speak to him? I think we do, don't we? Put on the chat. Yes. Yes. Sorry. Nicholas Yeah. William Ashton. '20 K. 07/07/1980. Yes. 12 Healy Court, Mantra Bar. Beautiful. I am guessing that Lauren is there as well. She is. Yes. Is Yeah. she yep. I think we've Beautiful. been reminded Because she's that we, on yes, No. need That's to talk to you. fine. Yes. We need to book your review. That's why I'm phoning. Hello? If do you have time now for us to book you in? Yeah. Yeah. That's fine. Yeah. Yeah. Alright.","start_word":54,"end_word":180,"sentiment":"neutral","sentiment_score":0.0345587357878685},{"text":"Fantastic.","start_word":181,"end_word":181,"sentiment":"positive","sentiment_score":0.33680105209350586},{"text":"Is there a particular day of the week that works best for you both? Not necessarily. It depends on the week. We're around next well, yeah, can you just let us know a few times? Because, yeah, we we're both pretty flexible, really. Works from home. So we'll have Of a look. course. What Yep. what do you have So available at the moment? I think next week's pretty good. Thursday. Next Thursday's pretty good. let's have a Around quick lunch? next Thursday. Yeah. I could do what time? Twelve Around or lunch? is it Yeah. Twelve? yeah. Let me just check my calendar. Twelve? One sec. So Thursday the third. That 10:00. Yeah. I could do I could do twelve or 01:00 on Thursday. is Or whatever. alright. Yeah. Just Twelve let would be better, actually. But Twelve? Yeah. If we could do twelve Thursday, the third, yeah, that would be great.","start_word":182,"end_word":334,"sentiment":"neutral","sentiment_score":0.0780092413518943},{"text":"me that's absolutely fine. I will book that in.","start_word":335,"end_word":343,"sentiment":"positive","sentiment_score":0.38579893112182617},{"text":"Did you want me to send you both a calendar invite to your email so that's in your email? No. That's okay. If it is it just gonna be yeah. Okay. If it's just gonna be a phone call? I I'm putting it in Yeah. the diary right now, so don't worry about it.","start_word":344,"end_word":397,"sentiment":"neutral","sentiment_score":0.06037233397364616},{"text":"All good. Thank you so much.","start_word":398,"end_word":403,"sentiment":"positive","sentiment_score":0.5426111817359924},{"text":"You're sort of in our calendar. Okay. Yeah. So it would just be And a phone call, will it? It's not a video if call or anything, just a phone call? we can do whatever your preference is. A call is fine. Yep. Call's Okay. fine. Yeah. Okay. And do you want me to call you this month number, Nick, or Lauren's? Yep. Yeah. That's fine. This Okay. one. Or if you can't yeah. We'll we'll make sure we're around. Yeah. Yeah. See, this this number's fine.","start_word":404,"end_word":490,"sentiment":"neutral","sentiment_score":0.05683473125100136},{"text":"Okay. That's great. Okay. Well, that's all booked in. I will I look forward to speaking to you next week. Oh, great. Speak to you then. Thank you. Thank you. Cheers. Thank you.","start_word":491,"end_word":523,"sentiment":"positive","sentiment_score":0.5199832916259766},{"text":"Bye. Bye.","start_word":524,"end_word":525,"sentiment":"neutral","sentiment_score":0.11605199426412582}],"average":{"sentiment":"neutral","sentiment_score":0.1122556789755234}}}}