{"metadata":{"transaction_key":"deprecated","request_id":"019fcb25-0dca-7d63-939e-76857dda16a1","sha256":"446429c8cd8fe9de51ada1f5cf09999b152e8abb2cf860fbdd932bbf281ebfd6","created":"2026-08-04T05:00:32.561Z","duration":6.0479374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":34},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. It's Colin. I'm currently on the other line. Please leave a message after the tone, and I'll get back to you.","confidence":0.9941406,"words":[{"word":"hi","start":0.71999997,"end":0.88,"confidence":0.8234863,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.11268046498298644},{"word":"it's","start":0.88,"end":1.12,"confidence":0.9921875,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.099908709526062},{"word":"colin","start":1.12,"end":1.36,"confidence":0.47668457,"punctuated_word":"Colin.","sentiment":"neutral","sentiment_score":0.08993401378393173},{"word":"i'm","start":1.36,"end":1.4399999,"confidence":0.8532715,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.01684761792421341},{"word":"currently","start":1.4399999,"end":1.68,"confidence":0.9941406,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.09389472752809525},{"word":"on","start":1.68,"end":1.8399999,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08402936160564423},{"word":"the","start":1.8399999,"end":1.92,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11546926200389862},{"word":"other","start":1.92,"end":2.08,"confidence":0.9980469,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.13161876797676086},{"word":"line","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.16199442744255066},{"word":"please","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.1918352246284485},{"word":"leave","start":2.56,"end":2.72,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.15437984466552734},{"word":"a","start":2.72,"end":2.8,"confidence":0.9404297,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1525208055973053},{"word":"message","start":2.8,"end":3.04,"confidence":0.99902344,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.22581924498081207},{"word":"after","start":3.04,"end":3.28,"confidence":0.9301758,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.07987388968467712},{"word":"the","start":3.28,"end":3.36,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09669055044651031},{"word":"tone","start":3.36,"end":3.52,"confidence":0.8574219,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.08922626823186874},{"word":"and","start":3.52,"end":3.6,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.022982820868492126},{"word":"i'll","start":3.6,"end":3.6799998,"confidence":0.9946289,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.001191025017760694},{"word":"get","start":3.6799998,"end":3.84,"confidence":0.5136719,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.0961693525314331},{"word":"back","start":3.84,"end":4.0,"confidence":0.9980469,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1081072986125946},{"word":"to","start":4.0,"end":4.08,"confidence":0.9316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.042561352252960205},{"word":"you","start":4.08,"end":4.58,"confidence":0.9863281,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.013129453174769878}],"paragraphs":{"transcript":"\nHi. It's Colin. I'm currently on the other line. Please leave a message after the tone, and I'll get back to you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.88,"sentiment":"neutral","sentiment_score":0.11268046498298644},{"text":"It's Colin.","start":0.88,"end":1.36,"sentiment":"neutral","sentiment_score":0.09492136165499687},{"text":"I'm currently on the other line.","start":1.36,"end":2.32,"sentiment":"neutral","sentiment_score":-0.1006423607468605},{"text":"Please leave a message after the tone, and I'll get back to you.","start":2.32,"end":4.58,"sentiment":"neutral","sentiment_score":-0.09248173712358738}],"sentiment":"neutral","sentiment_score":-0.06834516176340086,"num_words":22,"start":0.71999997,"end":4.58}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. It's Colin. I'm currently on the other line. Please leave a message after the tone, and I'll get back to you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.88,"sentiment":"neutral","sentiment_score":0.11268046498298644},{"text":"It's Colin.","start":0.88,"end":1.36,"sentiment":"neutral","sentiment_score":0.09492136165499687},{"text":"I'm currently on the other line.","start":1.36,"end":2.32,"sentiment":"neutral","sentiment_score":-0.1006423607468605},{"text":"Please leave a message after the tone, and I'll get back to you.","start":2.32,"end":4.58,"sentiment":"neutral","sentiment_score":-0.09248173712358738}],"sentiment":"neutral","sentiment_score":-0.06834516176340086,"channel":1,"num_words":22,"start":0.71999997,"end":4.58}]},"summary":{"result":"success","short":"Hi. It's Colin. I'm currently on the other line. Please leave a message after the tone, and I'll get back to you."},"intents":{"segments":[{"text":"Please leave a message after the tone, and I'll get back to you.","start_word":9,"end_word":21,"intents":[{"intent":"Leave message","confidence_score":0.78232896}]}]},"sentiments":{"segments":[{"text":"Hi. It's Colin. I'm currently on the other line. Please leave a message after the tone, and I'll get back to you.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":-0.04433677718043327}],"average":{"sentiment":"neutral","sentiment_score":-0.04433677827610689}}}}