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Thank you for answering my phone call, and I'm sorry to bother you, sir Leija. But, I'm reaching out real quick to let you know that we tried to process your mom's payment for Internet service for April. However, it was declined due to insufficient funds. Mhmm. Yeah. We can go ahead and do so. However, I dialed her number earlier, and then she told me that to call you about this. Yeah. Let me just go back to her account. It's only $69 95¢. Yes. Yes. I can go no. It's okay. I can go ahead and help you to process the payment if you would like. Are are you going to use a different card? Oh, okay. Okay. Sure. Just bear with me here. I'll just load the payment page where we can yeah. That's correct. So this one will stay. We will just use your card just for today, for this month only. Okay. Is this a Visa or a Mastercard? Okay. Thank you. Pay by word line. Just bear with me. Let's just select Mastercard and then the amount. May I have the card number, please? Okay. Thank you. Let me read back. 5217293046226006. Okay. Thank you. And the card expiration date, please? Zero three twenty nine. Okay. Security code, please? 044. Okay. Alright. So I could see in here that it will be sending you a code through your phone number ends in 9607. Once you got the code, please share it to me. In that way, I can put on the system and secure and approve the payment. And then other option, if you did not receive the SMS, it shows here that if you have an A bank? Yeah. Com Out Bank. The app. Okay. Thank you so much, Aleah. The payment has been accepted, and then the payment receipt will be short shortly on this address. Okay? Thank you, and have a good one, and be safe. 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Good morning. This is Airtel accounts. Am I speaking to miss Aliha? Hi.\n\nHow are you today? That's great to hear. I'm fine. Thank you for answering my phone call, and I'm sorry to bother you, sir Leija. But, I'm reaching out real quick to let you know that we tried to process your mom's payment for Internet service for April.\n\nHowever, it was declined due to insufficient funds. Mhmm. Yeah. We can go ahead and do so. However, I dialed her number earlier, and then she told me that to call you about this.\n\nYeah. Let me just go back to her account. It's only $69 95¢. Yes. Yes.\n\nI can go no. It's okay. I can go ahead and help you to process the payment if you would like. Are are you going to use a different card? Oh, okay.\n\nOkay. Sure. Just bear with me here. I'll just load the payment page where we can yeah. That's correct.\n\nSo this one will stay. We will just use your card just for today, for this month only. Okay. Is this a Visa or a Mastercard? Okay.\n\nThank you. Pay by word line. Just bear with me. Let's just select Mastercard and then the amount. May I have the card number, please?\n\nOkay. Thank you. Let me read back. 5217293046226006. Okay.\n\nThank you. And the card expiration date, please? Zero three twenty nine. Okay. Security code, please?\n\n044. Okay. Alright. So I could see in here that it will be sending you a code through your phone number ends in 9607. Once you got the code, please share it to me.\n\nIn that way, I can put on the system and secure and approve the payment. And then other option, if you did not receive the SMS, it shows here that if you have an A bank? Yeah. Com Out Bank. The app.\n\nOkay. Thank you so much, Aleah. The payment has been accepted, and then the payment receipt will be short shortly on this address. Okay? Thank you, and have a good one, and be safe.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.08739601075649261},{"text":"Good morning.","start":3.12,"end":3.86,"sentiment":"neutral","sentiment_score":0.20804252475500107},{"text":"This is Airtel accounts.","start":4.16,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.1421417649835348},{"text":"Am I speaking to miss Aliha?","start":5.8399997,"end":7.54,"sentiment":"neutral","sentiment_score":0.08248276760180791},{"text":"Hi.","start":9.2,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.2026161253452301}],"sentiment":"neutral","sentiment_score":0.12639720365405083,"num_words":14,"start":2.8799999,"end":9.5199995},{"sentences":[{"text":"How are you today?","start":9.5199995,"end":10.58,"sentiment":"neutral","sentiment_score":0.27800946682691574},{"text":"That's great to 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Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.019056901335716248},{"text":"Yes.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.08459649980068207},{"text":"Speaking.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.08274224400520325},{"text":"Good.","start":10.8,"end":11.04,"sentiment":"positive","sentiment_score":0.48122239112854},{"text":"Thank you.","start":11.04,"end":11.5199995,"sentiment":"positive","sentiment_score":0.538624495267868}],"sentiment":"neutral","sentiment_score":0.29081117113431293,"num_words":6,"start":0.08,"end":11.5199995},{"sentences":[{"text":"How are 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Good morning. This is Airtel accounts. Am I speaking to miss Aliha?\n\nChannel 1: Yes. Speaking.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Good. Thank you. How are you?\n\nChannel 0: That's great to hear. I'm fine. Thank you for answering my phone call, and I'm sorry to bother you, sir Leija. But, I'm reaching out real quick to let you know that we tried to process your mom's payment for Internet\n\nChannel 1: Yeah?\n\nChannel 0: service for April. However, it was declined due to insufficient funds.\n\nChannel 1: Okay. If I give her a call\n\nChannel 0: Mhmm.\n\nChannel 1: to make sure can you guys reprocess it?\n\nChannel 0: Yeah. We can go ahead and do so. However, I dialed her number earlier, and then she told me that to call you about this.\n\nChannel 1: Oh, okay.\n\nChannel 0: Yeah.\n\nChannel 1: I'm just trying to think. Let me see. How much\n\nChannel 0: Let me just go back to her account. It's only $69\n\nChannel 1: is\n\nChannel 0: 95¢.\n\nChannel 1: it? Do you do you want me to pay for it over the phone? Is that can we do that?\n\nChannel 0: Yes.\n\nChannel 1: Or do\n\nChannel 0: Yes.\n\nChannel 1: I need\n\nChannel 0: I can\n\nChannel 1: to process\n\nChannel 0: go\n\nChannel 1: it?\n\nChannel 0: no. It's okay. I can go ahead and help you to process the payment if you would like. Are are you going to use a different card?\n\nChannel 1: Yeah. I'll use my card.\n\nChannel 0: Oh, okay. Okay. Sure. Just bear with me here. I'll just load the payment\n\nChannel 1: But\n\nChannel 0: page\n\nChannel 1: this won't\n\nChannel 0: where we\n\nChannel 1: mess\n\nChannel 0: can\n\nChannel 1: up her direct debit. Yeah.\n\nChannel 0: yeah. That's correct. So\n\nChannel 1: Okay.\n\nChannel 0: this\n\nChannel 1: Beautiful.\n\nChannel 0: one will stay. We will just use your card just for today, for this month only.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Okay. Is this a Visa or a Mastercard?\n\nChannel 1: Mastercard.\n\nChannel 0: Okay. Thank you. Pay by word line. Just bear with me. Let's just select Mastercard and then the amount.\n\nMay I have the card number, please?\n\nChannel 1: Yep. 5217293046226006.\n\nChannel 0: Okay. Thank you. Let me read back. 5217293046226006.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Thank you. And the card expiration date, please?\n\nChannel 1: 03/29\n\nChannel 0: Zero three twenty nine. Okay. Security code, please?\n\nChannel 1: 044.\n\nChannel 0: 044. Okay. Alright. So I could see in here that it will be sending you a code through your phone number ends in 9607. Once you got the code, please share it to me.\n\nIn that way, I can put on the system and secure and approve the payment.\n\nChannel 1: Okay.\n\nChannel 0: And then other option, if you did not receive the SMS, it shows here that if you have an\n\nChannel 1: I've gone\n\nChannel 0: A\n\nChannel 1: into\n\nChannel 0: bank?\n\nChannel 1: Nedbank\n\nChannel 0: Yeah. Com Out Bank.\n\nChannel 1: and confirmed\n\nChannel 0: The\n\nChannel 1: it,\n\nChannel 0: app.\n\nChannel 1: so that should work.\n\nChannel 0: Okay. Thank you so much, Aleah. The payment has been accepted, and then the payment receipt will be short shortly on this address. Okay?\n\nChannel 1: Okay. Beautiful. Thank you.\n\nChannel 0: Thank you, and have a good one, and be safe.\n\nChannel 1: You\n\nChannel 0: Bye\n\nChannel 1: too.\n\nChannel 0: bye.\n\nChannel 1: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.019056901335716248}],"sentiment":"neutral","sentiment_score":0.019056901335716248,"channel":1,"num_words":1,"start":0.08,"end":0.58},{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.08739601075649261},{"text":"Good morning.","start":3.12,"end":3.86,"sentiment":"neutral","sentiment_score":0.20804252475500107},{"text":"This is Airtel accounts.","start":4.16,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.1421417649835348},{"text":"Am I speaking to miss 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The representative offers to reprocess the payment and the customer agrees to pay with a different card. The payment is accepted and a code is sent to the customer's phone number to confirm the payment."},"intents":{"segments":[{"text":"This is Airtel accounts. Am I speaking to miss Aliha? Yes. Speaking.","start_word":4,"end_word":15,"intents":[{"intent":"Provide information","confidence_score":0.069293186}]},{"text":"Thank you for answering my phone call, and I'm sorry to bother you, sir Leija. But, I'm reaching out real quick to let you know that we tried to process your mom's payment for Internet Yeah? service for April.","start_word":33,"end_word":71,"intents":[{"intent":"Process payment","confidence_score":0.5738046}]},{"text":"If I give her a call Mhmm. to make sure can you guys reprocess it? Yeah.","start_word":81,"end_word":96,"intents":[{"intent":"Reprocess payment","confidence_score":0.6901933}]},{"text":"Do you do you want me to pay for it over the phone? 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