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hi, Lauren. Good day to you. Lauren, I was actually trying to get ahold of the IT department. Oh, yeah. Carmine.\n\nOh, yes. Well, I represent Vigilance AI, and we're a cybersecurity company. And we're we're trying which is why we're trying to get ahold of the IT department if it's possible. Oh, I appreciate it. Thank you.\n\nOh, hi, Nick. This is Andrew. I represent Vigilance AI. Have I caught you in a bad time? Alright.\n\nNick, Vigilance AI is our twenty four seven AI security analyst, helps teams investigate every security alert in minutes, and provides a full audit trail without adding headcount or replacing your existing stack. Nick, would you guys be open for a quick demo with our CTO to see if we could help your team? Oh, yes. We would love to. What is the the best email where I can send it to, Nick?\n\nMhmm. Okay. So that's nick dot james osmo flow dot com. Alright, Nick. Well, I really appreciate this.\n\nYes. Again, we just wanna show you how we'll be able to help your team. So sending your email would be best. But, also, I I just wanted to ask because we have several brochures. Just an as rough estimate of your current stacks, Nick.\n\nI mean, how many users do you currently have? Do you have more than a 100 or under that? Oh, gotcha. 300. Do you use premium m three six five or just the standard?\n\nAlright. Gotcha. Well, I really appreciate this, Nick. We want to send you our information so that hopefully we can you can check it out and have another talk in the future. Appreciate your time, Nick.\n\nYes. You take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Lauren.","start":53.12,"end":54.18,"sentiment":"neutral","sentiment_score":0.08413061251242955},{"text":"Good day to you.","start":54.32,"end":55.54,"sentiment":"neutral","sentiment_score":0.31947019696235657},{"text":"Lauren, I was actually trying to get ahold of the IT department.","start":55.92,"end":59.94,"sentiment":"neutral","sentiment_score":-0.021051834026972454},{"text":"Oh, yeah.","start":66.675,"end":67.495,"sentiment":"neutral","sentiment_score":-0.09828096255660057},{"text":"Carmine.","start":67.795,"end":68.295,"sentiment":"neutral","sentiment_score":-0.14378908276557922}],"sentiment":"neutral","sentiment_score":0.04260452769019387,"num_words":22,"start":53.12,"end":68.295},{"sentences":[{"text":"Oh, yes.","start":82.27,"end":82.93,"sentiment":"neutral","sentiment_score":-0.040010240860283375},{"text":"Well, I represent Vigilance AI, and we're a cybersecurity 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Otherwise, press 2 to be transferred to reception. Welcome to OsmoFlow. If you are experiencing a water emergency, please press 1 to be connected to our control center. Otherwise, press 2 to be transferred to reception. Good morning. OsmoFlow. Lauren speaking. Did you know specifically who you would like to speak to? He'd current he's not part of the IT area, and he's currently not taking calls at the moment. But am I able to take a message? Do you know what this is regarding? Yep. Okay. Yep. Just one moment. Let me see if someone from that department is available, and I can transfer you through. No worries. Thank you. Hello. Nick speaking. No. No. This is over to Andrew. Yeah. No problem. Yeah. Look. Perhaps best thing to do is is you can shoot me through some details on an email about the product. We we've already got AI based security software here. So it would be an evaluation probably against existing platforms. So it's probably not something that we would wanna demo on immediately. We're obviously under contract, and we've got subscriptions and everything else. But we're certainly happy to look at new technologies and new platforms and compare them against that current stack. So as I said, if you've got some details you wanna shoot me through on an email just around the product and where I can find a bit more information, I'll certainly evaluate it and get back to you if we're if we're after any additional information. Yes. So send it to Nick, m I c k, dot james, j a, m for Michael, e s at, and then it's osmoflo, which is o s m o f l o, dot com, c o m. Perfect. You got it. Yep. Yeah. OZflow is about 300 at the moment. Yeah. We've got gee, that's a good question. I think it's just standard Microsoft three six five. Yeah. Will do. No problem. Thanks for the call. Thank you. 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If you are experiencing a water emergency, please press 1 to be connected to our control center. Otherwise, press 2 to be transferred to reception. Welcome to OsmoFlow. If you are experiencing a water emergency, please press 1 to be connected to our control center. Otherwise, press 2 to be transferred to reception.\n\nGood morning. OsmoFlow. Lauren speaking. Did you know specifically who you would like to speak to? He'd current he's not part of the IT area, and he's currently not taking calls at the moment.\n\nBut am I able to take a message? Do you know what this is regarding? Yep. Okay. Yep.\n\nJust one moment. Let me see if someone from that department is available, and I can transfer you through. No worries. Thank you. Hello.\n\nNick speaking. No. No. This is over to Andrew. Yeah.\n\nNo problem. Yeah. Look. Perhaps best thing to do is is you can shoot me through some details on an email about the product. We we've already got AI based security software here.\n\nSo it would be an evaluation probably against existing platforms. So it's probably not something that we would wanna demo on immediately. We're obviously under contract, and we've got subscriptions and everything else. But we're certainly happy to look at new technologies and new platforms and compare them against that current stack. So as I said, if you've got some details you wanna shoot me through on an email just around the product and where I can find a bit more information, I'll certainly evaluate it and get back to you if we're if we're after any additional information.\n\nYes. So send it to Nick, m I c k, dot james, j a, m for Michael, e s at, and then it's osmoflo, which is o s m o f l o, dot com, c o m. Perfect. You got it. Yep.\n\nYeah. OZflow is about 300 at the moment. Yeah. We've got gee, that's a good question. I think it's just standard Microsoft three six five.\n\nYeah. Will do. No problem. Thanks for the call. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Oc If you are experiencing a water emergency, please press 1 to be connected to our control center.","start":0.39999998,"end":7.14,"sentiment":"neutral","sentiment_score":-0.06018597348075774},{"text":"Otherwise, press 2 to be transferred to reception.","start":7.6,"end":10.099999,"sentiment":"neutral","sentiment_score":-0.04319664882495999},{"text":"Welcome to OsmoFlow.","start":20.485,"end":21.705,"sentiment":"neutral","sentiment_score":0.13533653318881989},{"text":"If you are experiencing a water emergency, please press 1 to be connected to our control center.","start":22.244999,"end":27.84,"sentiment":"neutral","sentiment_score":0.039221578825484306},{"text":"Otherwise, press 2 to be transferred to 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you.","start":306.30893,"end":306.78894,"sentiment":"positive","sentiment_score":0.7865827083587646}],"sentiment":"positive","sentiment_score":0.5098022506995634,"num_words":11,"start":286.69998,"end":306.78894},{"sentences":[{"text":"Bye.","start":306.78894,"end":307.28894,"sentiment":"neutral","sentiment_score":-0.08419791609048843}],"sentiment":"neutral","sentiment_score":-0.08419791609048843,"num_words":1,"start":306.78894,"end":307.28894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Oc If you are experiencing a water emergency, please press 1 to be connected to our control center. Otherwise, press 2 to be transferred to reception. Welcome to OsmoFlow. If you are experiencing a water emergency, please press 1 to be connected to our control center. Otherwise, press 2 to be transferred to reception.\n\nGood morning. OsmoFlow. Lauren speaking.\n\nChannel 0: Oh, hi, Lauren. Good day to you. Lauren, I was actually trying to get ahold of the IT department.\n\nChannel 1: Did you know specifically who you would like to speak to?\n\nChannel 0: Oh, yeah. Carmine.\n\nChannel 1: He'd current he's not part of the IT area, and he's currently not taking calls at the moment. But am I able to take a message? Do you know what this is regarding?\n\nChannel 0: Oh, yes. Well, I represent Vigilance AI, and we're a cybersecurity company. And\n\nChannel 1: Yep.\n\nChannel 0: we're we're trying which is why we're trying to get ahold of the IT department if it's possible.\n\nChannel 1: Okay. Yep. Just one moment. Let me see if someone from that department is available, and I can transfer you through.\n\nChannel 0: Oh, I appreciate it. Thank you.\n\nChannel 1: No worries. Thank you. Hello. Nick speaking.\n\nChannel 0: Oh, hi, Nick. This is Andrew. I represent Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: No. No. This is over to Andrew. Yeah. No problem.\n\nChannel 0: Alright. Nick, Vigilance AI is our twenty four seven AI security analyst, helps teams\n\nChannel 1: Yeah.\n\nChannel 0: investigate every security alert in minutes, and provides a full audit trail without adding headcount or replacing your existing stack. Nick, would you guys be open for a quick demo with our CTO to see if we could help your team?\n\nChannel 1: Look. Perhaps best thing to do is is you can shoot me through some details on an email about the product. We we've already got AI based security software here. So it would be an evaluation probably against existing platforms. So it's probably not something that we would wanna demo on immediately.\n\nWe're obviously under contract, and we've got subscriptions and everything else. But we're certainly happy to look at new technologies and new platforms and compare them against that current stack. So as I said, if you've got some details you wanna shoot me through on an email just around the product and where I can find a bit more information, I'll certainly evaluate it and get back to you if we're if we're after any additional information.\n\nChannel 0: Oh, yes. We would love to. What is the the best email where I can send it to, Nick?\n\nChannel 1: Yes. So send it to Nick, m I c k,\n\nChannel 0: Mhmm.\n\nChannel 1: dot james, j a, m for Michael, e s at, and then it's osmoflo, which is o s m o f l o, dot com, c o m.\n\nChannel 0: Okay. So that's nick dot james osmo flow dot com.\n\nChannel 1: Perfect. You got it.\n\nChannel 0: Alright, Nick. Well, I really appreciate this. Yes. Again, we just wanna show you how we'll be able to help your team. So sending your email would be best.\n\nBut, also,\n\nChannel 1: Yep.\n\nChannel 0: I I just wanted to ask because we have several brochures. Just an as rough estimate of your current stacks, Nick. I mean, how many users do you currently have? Do you have more than a 100 or under that?\n\nChannel 1: Yeah. OZflow is about 300 at the moment.\n\nChannel 0: Oh, gotcha. 300. Do you use premium m three six five or just the\n\nChannel 1: Yeah. We've got gee, that's a good question. I think it's just standard Microsoft three six five. Yeah.\n\nChannel 0: standard? Alright. Gotcha. Well, I really appreciate this, Nick. We want to send you our information so that hopefully we can you can check it out and have another talk in the future.\n\nAppreciate\n\nChannel 1: Will do.\n\nChannel 0: your time, Nick.\n\nChannel 1: No problem. Thanks for the call.\n\nChannel 0: Yes. You take care. Bye bye.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Oc If you are experiencing a water emergency, please press 1 to be connected to our control center.","start":0.39999998,"end":7.14,"sentiment":"neutral","sentiment_score":-0.06018597348075774},{"text":"Otherwise, press 2 to be transferred to reception.","start":7.6,"end":10.099999,"sentiment":"neutral","sentiment_score":-0.04319664882495999},{"text":"Welcome to OsmoFlow.","start":20.485,"end":21.705,"sentiment":"neutral","sentiment_score":0.13533653318881989},{"text":"If you are experiencing a water emergency, please press 1 to be connected to our control center.","start":22.244999,"end":27.84,"sentiment":"neutral","sentiment_score":0.039221578825484306},{"text":"Otherwise, press 2 to be transferred to reception.","start":28.4,"end":30.98,"sentiment":"neutral","sentiment_score":0.019847658928483725}],"sentiment":"neutral","sentiment_score":-0.003654870411588086,"channel":1,"num_words":54,"start":0.39999998,"end":30.98},{"sentences":[{"text":"Good morning.","start":49.614998,"end":50.335,"sentiment":"neutral","sentiment_score":0.30152328312397003},{"text":"OsmoFlow.","start":50.335,"end":50.835,"sentiment":"neutral","sentiment_score":0.1644110381603241},{"text":"Lauren speaking.","start":51.055,"end":52.035,"sentiment":"neutral","sentiment_score":0.07830377295613289}],"sentiment":"neutral","sentiment_score":0.184813030064106,"channel":1,"num_words":5,"start":49.614998,"end":52.035},{"sentences":[{"text":"Oh, hi, Lauren.","start":53.12,"end":54.18,"sentiment":"neutral","sentiment_score":0.08413061251242955},{"text":"Good day to you.","start":54.32,"end":55.54,"sentiment":"neutral","sentiment_score":0.31947019696235657},{"text":"Lauren, I was actually trying to get ahold of the IT department.","start":55.92,"end":59.94,"sentiment":"neutral","sentiment_score":-0.021051834026972454}],"sentiment":"neutral","sentiment_score":0.06724476931910765,"channel":0,"num_words":19,"start":53.12,"end":59.94},{"sentences":[{"text":"Did you know specifically who you would like to speak to?","start":61.59,"end":65.69,"sentiment":"neutral","sentiment_score":-0.03496290557086468}],"sentiment":"neutral","sentiment_score":-0.03496290557086468,"channel":1,"num_words":11,"start":61.59,"end":65.69},{"sentences":[{"text":"Oh, yeah.","start":66.675,"end":67.495,"sentiment":"neutral","sentiment_score":-0.09828096255660057},{"text":"Carmine.","start":67.795,"end":68.295,"sentiment":"neutral","sentiment_score":-0.14378908276557922}],"sentiment":"neutral","sentiment_score":-0.11345033595959346,"channel":0,"num_words":3,"start":66.675,"end":68.295},{"sentences":[{"text":"He'd current he's not part of the IT area, and he's currently not taking calls at the moment.","start":70.865,"end":77.585,"sentiment":"neutral","sentiment_score":-0.28481975942850113},{"text":"But am I able to take a message?","start":77.585,"end":79.505,"sentiment":"neutral","sentiment_score":-0.1349010718986392},{"text":"Do you know what this is regarding?","start":79.505,"end":80.884995,"sentiment":"neutral","sentiment_score":-0.14712238205330713}],"sentiment":"neutral","sentiment_score":-0.21926730058409952,"channel":1,"num_words":33,"start":70.865,"end":80.884995},{"sentences":[{"text":"Oh, yes.","start":82.27,"end":82.93,"sentiment":"neutral","sentiment_score":-0.040010240860283375},{"text":"Well, I represent Vigilance AI, and we're a cybersecurity company.","start":83.47,"end":88.61,"sentiment":"neutral","sentiment_score":-0.02365105077624321},{"text":"And","start":89.39,"end":89.79,"sentiment":"neutral","sentiment_score":-0.0284745991230011}],"sentiment":"neutral","sentiment_score":-0.026538891431230765,"channel":0,"num_words":13,"start":82.27,"end":89.79},{"sentences":[{"text":"Yep.","start":89.520004,"end":90.020004,"sentiment":"neutral","sentiment_score":-0.03277222812175751}],"sentiment":"neutral","sentiment_score":-0.03277222812175751,"channel":1,"num_words":1,"start":89.520004,"end":90.020004},{"sentences":[{"text":"we're we're trying which is why we're trying to get ahold of the IT department if it's possible.","start":89.79,"end":95.89,"sentiment":"neutral","sentiment_score":-0.07211149101042086}],"sentiment":"neutral","sentiment_score":-0.07211149101042086,"channel":0,"num_words":18,"start":89.79,"end":95.89},{"sentences":[{"text":"Okay.","start":96.755,"end":97.075,"sentiment":"neutral","sentiment_score":0.045691654086112976},{"text":"Yep.","start":97.075,"end":97.395,"sentiment":"neutral","sentiment_score":0.04880712553858757},{"text":"Just one moment.","start":97.395,"end":98.034996,"sentiment":"neutral","sentiment_score":0.040451170255740486},{"text":"Let me see if someone from that department is available, and I can transfer you through.","start":98.034996,"end":101.575,"sentiment":"neutral","sentiment_score":0.0682612827513367}],"sentiment":"neutral","sentiment_score":0.06228727687682424,"channel":1,"num_words":21,"start":96.755,"end":101.575},{"sentences":[{"text":"Oh, I appreciate it.","start":102.325,"end":103.525,"sentiment":"positive","sentiment_score":0.3669605106115341},{"text":"Thank you.","start":103.525,"end":104.185,"sentiment":"positive","sentiment_score":0.3413581848144531}],"sentiment":"positive","sentiment_score":0.35842640201250714,"channel":0,"num_words":6,"start":102.325,"end":104.185},{"sentences":[{"text":"No worries.","start":104.595,"end":104.91499,"sentiment":"neutral","sentiment_score":0.10417743772268295},{"text":"Thank you.","start":104.91499,"end":105.655,"sentiment":"neutral","sentiment_score":0.13739722222089767},{"text":"Hello.","start":138.59,"end":139.07,"sentiment":"neutral","sentiment_score":0.013834417797625065},{"text":"Nick speaking.","start":139.07,"end":139.89,"sentiment":"neutral","sentiment_score":0.0037863035686314106}],"sentiment":"neutral","sentiment_score":0.0720794778317213,"channel":1,"num_words":7,"start":104.595,"end":139.89},{"sentences":[{"text":"Oh, hi, Nick.","start":140.78,"end":141.82,"sentiment":"neutral","sentiment_score":-0.017158423860867817},{"text":"This is Andrew.","start":141.82,"end":142.96,"sentiment":"neutral","sentiment_score":-0.01480438249806563},{"text":"I represent Vigilance AI.","start":143.5,"end":145.44,"sentiment":"neutral","sentiment_score":-0.015127201564610004},{"text":"Have I caught you in a bad time?","start":145.74,"end":147.52,"sentiment":"neutral","sentiment_score":-0.1727983094751835}],"sentiment":"neutral","sentiment_score":-0.0854879833964838,"channel":0,"num_words":18,"start":140.78,"end":147.52},{"sentences":[{"text":"No.","start":147.87,"end":148.03,"sentiment":"neutral","sentiment_score":-0.1927890181541443},{"text":"No.","start":148.03,"end":148.27,"sentiment":"neutral","sentiment_score":-0.2032833844423294},{"text":"This is over to Andrew.","start":148.27,"end":149.23,"sentiment":"neutral","sentiment_score":-0.1532425820827484},{"text":"Yeah.","start":149.23,"end":149.39,"sentiment":"neutral","sentiment_score":-0.038089506328105927},{"text":"No problem.","start":149.39,"end":150.05,"sentiment":"neutral","sentiment_score":0.01721276342868805}],"sentiment":"neutral","sentiment_score":-0.11659492924809456,"channel":1,"num_words":10,"start":147.87,"end":150.05},{"sentences":[{"text":"Alright.","start":151.1,"end":151.6,"sentiment":"neutral","sentiment_score":0.04917635768651962},{"text":"Nick, Vigilance AI is our twenty four seven AI security analyst, helps teams","start":151.82,"end":157.755,"sentiment":"neutral","sentiment_score":0.06836972958766498}],"sentiment":"neutral","sentiment_score":0.06699877445186887,"channel":0,"num_words":14,"start":151.1,"end":157.755},{"sentences":[{"text":"Yeah.","start":157.58499,"end":158.08499,"sentiment":"neutral","sentiment_score":0.06706015765666962}],"sentiment":"neutral","sentiment_score":0.06706015765666962,"channel":1,"num_words":1,"start":157.58499,"end":158.08499},{"sentences":[{"text":"investigate every security alert in minutes, and provides a full audit trail without adding headcount or replacing your existing stack.","start":157.755,"end":166.095,"sentiment":"neutral","sentiment_score":0.06193618606775999},{"text":"Nick, would you guys be open for a quick demo with our CTO to see if we could help your team?","start":166.715,"end":171.92,"sentiment":"neutral","sentiment_score":0.07121866001259713}],"sentiment":"neutral","sentiment_score":0.06669062394194486,"channel":0,"num_words":41,"start":157.755,"end":171.92},{"sentences":[{"text":"Look.","start":173.15,"end":173.47,"sentiment":"neutral","sentiment_score":-0.028584983199834824},{"text":"Perhaps best thing to do is is you can shoot me through some details on an email about the product.","start":173.47,"end":178.59,"sentiment":"neutral","sentiment_score":-0.052130486071109775},{"text":"We we've already got AI based security software here.","start":178.59,"end":183.425,"sentiment":"neutral","sentiment_score":-0.039410038540760674},{"text":"So it would be an evaluation probably against existing platforms.","start":183.425,"end":186.325,"sentiment":"neutral","sentiment_score":-0.10540254563093185},{"text":"So it's probably not something that we would wanna demo on immediately.","start":186.865,"end":189.925,"sentiment":"neutral","sentiment_score":-0.2360574727257093}],"sentiment":"neutral","sentiment_score":-0.10216538808666743,"channel":1,"num_words":52,"start":173.15,"end":189.925},{"sentences":[{"text":"We're obviously under contract, and we've got subscriptions and everything else.","start":190.145,"end":193.23,"sentiment":"neutral","sentiment_score":0.0349718974056569},{"text":"But we're certainly happy to look at new technologies and new platforms and compare them against that current stack.","start":193.31,"end":199.31,"sentiment":"positive","sentiment_score":0.4931155545146842},{"text":"So as I said, if you've got some details you wanna shoot me through on an email just around the product and where I can find a bit more information, I'll certainly evaluate it and get back to you if we're if we're after any additional information.","start":199.31,"end":210.645,"sentiment":"neutral","sentiment_score":0.1917996495328051}],"sentiment":"neutral","sentiment_score":0.24374636279588396,"channel":1,"num_words":77,"start":190.145,"end":210.645},{"sentences":[{"text":"Oh, yes.","start":211.605,"end":212.325,"sentiment":"neutral","sentiment_score":0.14145497977733612},{"text":"We would love to.","start":212.325,"end":213.465,"sentiment":"neutral","sentiment_score":0.31527822464704514},{"text":"What is the the best email where I can send it to, Nick?","start":213.605,"end":216.745,"sentiment":"neutral","sentiment_score":0.10156233837971321}],"sentiment":"neutral","sentiment_score":0.15075438195153287,"channel":0,"num_words":19,"start":211.605,"end":216.745},{"sentences":[{"text":"Yes.","start":216.94499,"end":217.185,"sentiment":"neutral","sentiment_score":0.098925843834877},{"text":"So send it to Nick, m I c k,","start":217.185,"end":219.765,"sentiment":"neutral","sentiment_score":0.08178296354081896}],"sentiment":"neutral","sentiment_score":0.08349725157022476,"channel":1,"num_words":10,"start":216.94499,"end":219.765},{"sentences":[{"text":"Mhmm.","start":220.405,"end":220.905,"sentiment":"neutral","sentiment_score":0.0712665468454361}],"sentiment":"neutral","sentiment_score":0.0712665468454361,"channel":0,"num_words":1,"start":220.405,"end":220.905},{"sentences":[{"text":"dot james, j a, m for Michael, e s at, and then it's osmoflo, which is o s m o f l o, dot com, c o m.","start":220.43,"end":235.845,"sentiment":"neutral","sentiment_score":0.08617478635694299}],"sentiment":"neutral","sentiment_score":0.08617478635694299,"channel":1,"num_words":28,"start":220.43,"end":235.845},{"sentences":[{"text":"Okay.","start":237.825,"end":238.30501,"sentiment":"neutral","sentiment_score":0.05065107345581055},{"text":"So that's nick dot james osmo flow dot com.","start":238.30501,"end":242.485,"sentiment":"neutral","sentiment_score":0.06393585685226652}],"sentiment":"neutral","sentiment_score":0.06260737851262092,"channel":0,"num_words":10,"start":237.825,"end":242.485},{"sentences":[{"text":"Perfect.","start":242.965,"end":243.465,"sentiment":"positive","sentiment_score":0.5566145181655884},{"text":"You got it.","start":243.605,"end":244.505,"sentiment":"positive","sentiment_score":0.42873287200927734}],"sentiment":"positive","sentiment_score":0.4607032835483551,"channel":1,"num_words":4,"start":242.965,"end":244.505},{"sentences":[{"text":"Alright, Nick.","start":245.505,"end":246.545,"sentiment":"positive","sentiment_score":0.33537881076335907},{"text":"Well, I really appreciate this.","start":246.545,"end":248.24501,"sentiment":"positive","sentiment_score":0.5845338463783264},{"text":"Yes.","start":248.465,"end":248.865,"sentiment":"positive","sentiment_score":0.4604832530021667},{"text":"Again, we just wanna show you how we'll be able to help your team.","start":248.865,"end":252.95999,"sentiment":"positive","sentiment_score":0.4766991287469864},{"text":"So sending your email would be best.","start":252.95999,"end":255.29999,"sentiment":"neutral","sentiment_score":0.25462634009974344}],"sentiment":"positive","sentiment_score":0.4313821479164321,"channel":0,"num_words":29,"start":245.505,"end":255.29999},{"sentences":[{"text":"But, also,","start":255.68,"end":256.47998,"sentiment":"neutral","sentiment_score":0.08040197938680649}],"sentiment":"neutral","sentiment_score":0.08040197938680649,"channel":0,"num_words":2,"start":255.68,"end":256.47998},{"sentences":[{"text":"Yep.","start":256.43,"end":256.93,"sentiment":"neutral","sentiment_score":0.0725335031747818}],"sentiment":"neutral","sentiment_score":0.0725335031747818,"channel":1,"num_words":1,"start":256.43,"end":256.93},{"sentences":[{"text":"I I just wanted to ask because we have several brochures.","start":256.47998,"end":259.78,"sentiment":"neutral","sentiment_score":0.03440368954430927},{"text":"Just an as rough estimate of your current stacks, Nick.","start":260.47998,"end":264.835,"sentiment":"neutral","sentiment_score":0.04499003421515226},{"text":"I mean, how many users do you currently have?","start":264.835,"end":267.235,"sentiment":"neutral","sentiment_score":0.016810222942796018},{"text":"Do you have more than a 100 or under that?","start":267.235,"end":270.13498,"sentiment":"neutral","sentiment_score":0.008773879986256361}],"sentiment":"neutral","sentiment_score":0.02668429333716631,"channel":0,"num_words":40,"start":256.47998,"end":270.13498},{"sentences":[{"text":"Yeah.","start":269.875,"end":270.355,"sentiment":"neutral","sentiment_score":0.030439691618084908},{"text":"OZflow is about 300 at the moment.","start":270.355,"end":273.095,"sentiment":"neutral","sentiment_score":0.02416234223970345}],"sentiment":"neutral","sentiment_score":0.024947010912001133,"channel":1,"num_words":8,"start":269.875,"end":273.095},{"sentences":[{"text":"Oh, gotcha.","start":274.03497,"end":274.775,"sentiment":"neutral","sentiment_score":0.0287784393876791},{"text":"300.","start":274.91498,"end":275.655,"sentiment":"neutral","sentiment_score":0.013857129961252213},{"text":"Do you use premium m three six five or just the","start":275.875,"end":280.28,"sentiment":"neutral","sentiment_score":0.013680119152096186}],"sentiment":"neutral","sentiment_score":0.015849665672119175,"channel":0,"num_words":14,"start":274.03497,"end":280.28},{"sentences":[{"text":"Yeah.","start":281.74,"end":281.97998,"sentiment":"neutral","sentiment_score":0.047225937247276306},{"text":"We've got gee, that's a good question.","start":281.97998,"end":283.97998,"sentiment":"neutral","sentiment_score":0.13539268289293563},{"text":"I think it's just standard Microsoft three six five.","start":283.97998,"end":286.69998,"sentiment":"neutral","sentiment_score":0.05052581843402651},{"text":"Yeah.","start":286.69998,"end":287.19998,"sentiment":"neutral","sentiment_score":0.032780155539512634}],"sentiment":"neutral","sentiment_score":0.08236040216353205,"channel":1,"num_words":18,"start":281.74,"end":287.19998},{"sentences":[{"text":"standard?","start":287.46,"end":287.96,"sentiment":"neutral","sentiment_score":0.03126540035009384},{"text":"Alright.","start":288.09998,"end":288.59998,"sentiment":"neutral","sentiment_score":0.10765906423330308},{"text":"Gotcha.","start":288.65997,"end":289.15997,"sentiment":"neutral","sentiment_score":0.11282696574926376},{"text":"Well, I really appreciate this, Nick.","start":289.78,"end":291.96,"sentiment":"positive","sentiment_score":0.4780562072992325},{"text":"We want to send you our information so that hopefully we can you can check it out and have another talk in the future.","start":292.09998,"end":299.495,"sentiment":"positive","sentiment_score":0.4294780877729257}],"sentiment":"positive","sentiment_score":0.4068958418387355,"channel":0,"num_words":33,"start":287.46,"end":299.495},{"sentences":[{"text":"Appreciate","start":299.95502,"end":300.45502,"sentiment":"positive","sentiment_score":0.4344927668571472}],"sentiment":"positive","sentiment_score":0.4344927668571472,"channel":0,"num_words":1,"start":299.95502,"end":300.45502},{"sentences":[{"text":"Will do.","start":300.08502,"end":300.905,"sentiment":"positive","sentiment_score":0.3931710720062256}],"sentiment":"positive","sentiment_score":0.3931710720062256,"channel":1,"num_words":2,"start":300.08502,"end":300.905},{"sentences":[{"text":"your time, Nick.","start":300.515,"end":301.495,"sentiment":"neutral","sentiment_score":0.2937033971150716}],"sentiment":"neutral","sentiment_score":0.2937033971150716,"channel":0,"num_words":3,"start":300.515,"end":301.495},{"sentences":[{"text":"No problem.","start":301.765,"end":302.245,"sentiment":"positive","sentiment_score":0.4334137886762619},{"text":"Thanks for the call.","start":302.245,"end":303.305,"sentiment":"positive","sentiment_score":0.5871773660182953}],"sentiment":"positive","sentiment_score":0.5359228402376175,"channel":1,"num_words":6,"start":301.765,"end":303.305},{"sentences":[{"text":"Yes.","start":304.195,"end":304.695,"sentiment":"neutral","sentiment_score":0.18679699301719663},{"text":"You take care.","start":304.83502,"end":305.475,"sentiment":"positive","sentiment_score":0.5725539823373159},{"text":"Bye bye.","start":305.475,"end":306.135,"sentiment":"positive","sentiment_score":0.33681419491767883}],"sentiment":"positive","sentiment_score":0.4296812216440837,"channel":0,"num_words":6,"start":304.195,"end":306.135},{"sentences":[{"text":"Thank you.","start":306.30893,"end":306.78894,"sentiment":"positive","sentiment_score":0.7865827083587646},{"text":"Bye.","start":306.78894,"end":307.28894,"sentiment":"neutral","sentiment_score":-0.08419791609048843}],"sentiment":"positive","sentiment_score":0.49632250020901364,"channel":1,"num_words":3,"start":306.30893,"end":307.28894}]},"summary":{"result":"success","short":"A representative from OsmoFlow calls a customer named Carmine to get in touch with the IT department. The representative offers a demo with their CTO and explains their AI security software for investigation of security alerts. The customer provides details about their current security stack and number of users, and the representative promises to send their information for future reference."},"intents":{"segments":[{"text":"Lauren, I was actually trying to get ahold of the IT department. Did you know specifically who you would like to speak to? Oh, yeah.","start_word":66,"end_word":90,"intents":[{"intent":"Guide callers to it department","confidence_score":0.00023991553}]},{"text":"So as I said, if you've got some details you wanna shoot me through on an email just around the product and where I can find a bit more information, I'll certainly evaluate it and get back to you if we're if we're after any additional information. Oh, yes.","start_word":357,"end_word":405,"intents":[{"intent":"Evaluate and evaluate","confidence_score":0.0040850835}]},{"text":"What is the the best email where I can send it to, Nick?","start_word":410,"end_word":422,"intents":[{"intent":"Send email","confidence_score":0.89234275}]},{"text":"I think it's just standard Microsoft three six five. Yeah. standard?","start_word":578,"end_word":588,"intents":[{"intent":"Check microsoft three six five standard","confidence_score":7.85712e-7}]}]},"sentiments":{"segments":[{"text":"Oc If you are experiencing a water emergency, please press 1 to be connected to our control center. Otherwise, press 2 to be transferred to reception. Welcome to OsmoFlow. If you are experiencing a water emergency, please press 1 to be connected to our control center. Otherwise, press 2 to be transferred to reception. Good morning. OsmoFlow. Lauren speaking. Oh, hi, Lauren. Good day to you. Lauren, I was actually trying to get ahold of the IT department. Did you know specifically who you would like to speak to? Oh, yeah. Carmine. He'd current he's not part of the IT area, and he's currently not taking calls at the moment. But am I able to take a message? Do you know what this is regarding? Oh, yes. Well, I represent Vigilance AI, and we're a cybersecurity company. And Yep. we're we're trying which is why we're trying to get ahold of the IT department if it's possible. Okay. Yep. Just one moment. Let me see if someone from that department is available, and I can transfer you through.","start_word":0,"end_word":177,"sentiment":"neutral","sentiment_score":-0.03259015455842018},{"text":"Oh, I appreciate it. Thank you.","start_word":178,"end_word":183,"sentiment":"positive","sentiment_score":0.3465569317340851},{"text":"No worries. Thank you. Hello. Nick speaking. Oh, hi, Nick. This is Andrew. I represent Vigilance AI. Have I caught you in a bad time? No. No. This is over to Andrew. Yeah. No problem. Alright. Nick, Vigilance AI is our twenty four seven AI security analyst, helps teams Yeah. investigate every security alert in minutes, and provides a full audit trail without adding headcount or replacing your existing stack. Nick, would you guys be open for a quick demo with our CTO to see if we could help your team? Look. Perhaps best thing to do is is you can shoot me through some details on an email about the product. We we've already got AI based security software here. So it would be an evaluation probably against existing platforms. So it's probably not something that we would wanna demo on immediately. We're obviously under contract, and we've got subscriptions and everything else.","start_word":184,"end_word":337,"sentiment":"neutral","sentiment_score":-0.020120787567326},{"text":"But we're certainly happy to look at new technologies and new platforms and compare them against that current stack.","start_word":338,"end_word":356,"sentiment":"positive","sentiment_score":0.4878811538219452},{"text":"So as I said, if you've got some details you wanna shoot me through on an email just around the product and where I can find a bit more information, I'll certainly evaluate it and get back to you if we're if we're after any additional information. Oh, yes. We would love to. What is the the best email where I can send it to, Nick? Yes. So send it to Nick, m I c k, Mhmm. dot james, j a, m for Michael, e s at, and then it's osmoflo, which is o s m o f l o, dot com, c o m. Okay. So that's nick dot james osmo flow dot com.","start_word":357,"end_word":471,"sentiment":"neutral","sentiment_score":0.1257646530866623},{"text":"Perfect. You got it. Alright, Nick. Well, I really appreciate this. Yes. Again, we just wanna show you how we'll be able to help your team.","start_word":472,"end_word":497,"sentiment":"positive","sentiment_score":0.4758042395114898},{"text":"So sending your email would be best. But, also, Yep. I I just wanted to ask because we have several brochures. Just an as rough estimate of your current stacks, Nick. I mean, how many users do you currently have? Do you have more than a 100 or under that? Yeah. OZflow is about 300 at the moment. Oh, gotcha. 300. Do you use premium m three six five or just the Yeah. We've got gee, that's a good question. I think it's just standard Microsoft three six five. Yeah. standard? Alright. Gotcha.","start_word":498,"end_word":590,"sentiment":"neutral","sentiment_score":0.06002983823418617},{"text":"Well, I really appreciate this, Nick. We want to send you our information so that hopefully we can you can check it out and have another talk in the future. Appreciate Will do.","start_word":591,"end_word":623,"sentiment":"positive","sentiment_score":0.433429092168808},{"text":"your time, Nick.","start_word":624,"end_word":626,"sentiment":"neutral","sentiment_score":0.29771727323532104},{"text":"No problem. Thanks for the call.","start_word":627,"end_word":632,"sentiment":"positive","sentiment_score":0.5247570276260376},{"text":"Yes.","start_word":633,"end_word":633,"sentiment":"neutral","sentiment_score":0.27915656566619873},{"text":"You take care. Bye bye. Thank you. Bye.","start_word":634,"end_word":641,"sentiment":"positive","sentiment_score":0.5136629939079285}],"average":{"sentiment":"neutral","sentiment_score":0.09004191884109025}}}}