{"metadata":{"transaction_key":"deprecated","request_id":"019fa29b-9a97-75b0-93ac-e691ba5eb6f8","sha256":"4565fc8ad8f704880a7fdb484f03e4d8e125f49cccf04bc72e44481881b448ae","created":"2026-07-27T08:05:36.187Z","duration":345.02393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":427,"output_tokens":77},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":472,"output_tokens":472},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":472,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Ditto tech support. Yeah. I'm gonna yes. I can hear you. May I know your full name, please, for me to check your account? Okay. You received their order already? Mhmm. Okay. Is it okay if I put you on hold? Let me just check your account. Okay. Hang on. Hello, Wang? Yes. Yeah. Thank you for waiting. Can you please connect your router to the NTD box? The box mounted on your wall. No. Router. One port, w a n port on your router. Mhmm. Okay. Mhmm. Mhmm. Mhmm. Okay. May I know the color of the indicator light at the outer? Right. How about the NDD box? Is is that the one mounted on your wall? Okay. Does it has a light? Okay. I see. Mhmm. Okay. Is it okay if I transfer you to our other representative, yeah, regarding this one? Yeah. Just mention to him again the issue because he is the one who has access with the portal that can monitor your if you're connected or still not connected. Okay. Thank you. Hang on.","confidence":0.99609375,"words":[{"word":"hello","start":0.96,"end":1.46,"confidence":0.79125977,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.16757845878601074},{"word":"good","start":1.76,"end":2.08,"confidence":0.8305664,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3597736954689026},{"word":"afternoon","start":2.08,"end":2.56,"confidence":0.99902344,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.3313799500465393},{"word":"this","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.29176250100135803},{"word":"is","start":2.8,"end":2.96,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.28742238879203796},{"word":"maureen","start":2.96,"end":3.36,"confidence":0.94018555,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.3439231812953949},{"word":"from","start":3.36,"end":3.76,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2612762451171875},{"word":"ditto","start":3.76,"end":4.16,"confidence":0.38467407,"punctuated_word":"Ditto","sentiment":"neutral","sentiment_score":0.26338863372802734},{"word":"tech","start":4.16,"end":4.4,"confidence":0.8491211,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.33157747983932495},{"word":"support","start":4.4,"end":4.7999997,"confidence":0.95410156,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.26545968651771545},{"word":"yeah","start":4.7999997,"end":5.2999997,"confidence":0.8959961,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1233820766210556},{"word":"i'm","start":6.24,"end":6.48,"confidence":0.48413086,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04973183199763298},{"word":"gonna","start":6.48,"end":6.7999997,"confidence":0.8769531,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.021122463047504425},{"word":"yes","start":7.52,"end":7.9199996,"confidence":0.98461914,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.035549089312553406},{"word":"i","start":7.9199996,"end":8.08,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.043623194098472595},{"word":"can","start":8.08,"end":8.24,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03665618598461151},{"word":"hear","start":8.24,"end":8.48,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.02261442132294178},{"word":"you","start":8.48,"end":8.98,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.05048700422048569},{"word":"may","start":17.895,"end":18.055,"confidence":0.36328125,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.1313258707523346},{"word":"i","start":18.055,"end":18.135,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08093159645795822},{"word":"know","start":18.135,"end":18.375,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.05678935348987579},{"word":"your","start":18.375,"end":18.535,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06865285336971283},{"word":"full","start":18.535,"end":18.695,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":-0.04909062758088112},{"word":"name","start":18.695,"end":18.855,"confidence":0.9580078,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.09561096131801604},{"word":"please","start":18.855,"end":19.175,"confidence":0.9909668,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":-0.07458572834730148},{"word":"for","start":19.175,"end":19.415,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10262370854616164},{"word":"me","start":19.415,"end":19.575,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.08445057272911072},{"word":"to","start":19.575,"end":19.735,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08699264377355576},{"word":"check","start":19.735,"end":19.975,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.07896091043949127},{"word":"your","start":19.975,"end":20.215,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09054937213659286},{"word":"account","start":20.215,"end":20.715,"confidence":0.99609375,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":-0.12631025910377502},{"word":"okay","start":27.654999,"end":28.11,"confidence":0.8901367,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0028517963364720345},{"word":"you","start":30.19,"end":30.51,"confidence":0.9604492,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.0015072710812091827},{"word":"received","start":30.51,"end":30.99,"confidence":0.9716797,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.010531477630138395},{"word":"their","start":30.99,"end":31.150002,"confidence":0.69628906,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.029434029012918472},{"word":"order","start":31.150002,"end":31.390001,"confidence":0.97314453,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.00579351931810379},{"word":"already","start":31.390001,"end":31.890001,"confidence":0.9980469,"punctuated_word":"already?","sentiment":"neutral","sentiment_score":-0.004754520021378994},{"word":"mhmm","start":36.43,"end":36.75,"confidence":0.96191406,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.01686370186507702},{"word":"okay","start":36.75,"end":37.25,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.002719331532716751},{"word":"is","start":37.55,"end":37.71,"confidence":0.97314453,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.00299183651804924},{"word":"it","start":37.71,"end":37.870003,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02417091280221939},{"word":"okay","start":37.870003,"end":38.11,"confidence":0.9970703,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.009423062205314636},{"word":"if","start":38.11,"end":38.27,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0007558222860097885},{"word":"i","start":38.27,"end":38.35,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.018105845898389816},{"word":"put","start":38.35,"end":38.510002,"confidence":0.9951172,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.02395843341946602},{"word":"you","start":38.510002,"end":38.67,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02319086343050003},{"word":"on","start":38.67,"end":38.83,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.030203476548194885},{"word":"hold","start":38.83,"end":38.99,"confidence":0.9995117,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":-0.03277738392353058},{"word":"let","start":38.99,"end":39.15,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.020768996328115463},{"word":"me","start":39.15,"end":39.39,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.009071093052625656},{"word":"just","start":39.39,"end":39.63,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.01898989826440811},{"word":"check","start":39.63,"end":39.87,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.002852451056241989},{"word":"your","start":39.87,"end":40.03,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.010830812156200407},{"word":"account","start":40.03,"end":40.53,"confidence":0.99902344,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.0003985092043876648},{"word":"okay","start":42.385,"end":42.625,"confidence":0.97265625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05814900994300842},{"word":"hang","start":42.625,"end":42.864998,"confidence":0.85595703,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.035852402448654175},{"word":"on","start":42.864998,"end":43.364998,"confidence":0.9765625,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.051891881972551346},{"word":"hello","start":123.415,"end":123.735,"confidence":0.9499512,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.03733675181865692},{"word":"wang","start":123.735,"end":124.235,"confidence":0.9277344,"punctuated_word":"Wang?","sentiment":"neutral","sentiment_score":0.04236864298582077},{"word":"yes","start":126.454994,"end":126.935,"confidence":0.9777832,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06152835488319397},{"word":"yeah","start":126.935,"end":127.174995,"confidence":0.87890625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09433703124523164},{"word":"thank","start":127.174995,"end":127.41499,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2273569405078888},{"word":"you","start":127.41499,"end":127.494995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22579564154148105},{"word":"for","start":127.494995,"end":127.735,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2702222168445587},{"word":"waiting","start":127.735,"end":128.235,"confidence":1.0,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":0.2753739356994629},{"word":"can","start":129.175,"end":129.33499,"confidence":0.76953125,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.11755602806806564},{"word":"you","start":129.33499,"end":129.575,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10374367237091064},{"word":"please","start":129.575,"end":129.895,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.097958505153656},{"word":"connect","start":129.895,"end":130.135,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.07638196647167206},{"word":"your","start":130.135,"end":130.375,"confidence":0.63183594,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08035881817340851},{"word":"router","start":130.375,"end":130.69499,"confidence":0.8330078,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.0802171602845192},{"word":"to","start":130.69499,"end":130.855,"confidence":0.796875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.109594464302063},{"word":"the","start":130.855,"end":131.095,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07533673197031021},{"word":"ntd","start":131.095,"end":131.575,"confidence":0.8588867,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.057326868176460266},{"word":"box","start":131.575,"end":132.075,"confidence":0.7573242,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":0.07932297885417938},{"word":"the","start":132.61499,"end":133.11499,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.0031465813517570496},{"word":"box","start":133.255,"end":133.655,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.008489390835165977},{"word":"mounted","start":133.655,"end":134.135,"confidence":0.99902344,"punctuated_word":"mounted","sentiment":"neutral","sentiment_score":0.0112991351634264},{"word":"on","start":134.135,"end":134.295,"confidence":0.96972656,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.018779398873448372},{"word":"your","start":134.295,"end":134.535,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.006496075540781021},{"word":"wall","start":134.535,"end":135.035,"confidence":0.85498047,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":0.024273568764328957},{"word":"no","start":149.7,"end":150.2,"confidence":0.779541,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10979311168193816},{"word":"router","start":163.94499,"end":164.44499,"confidence":0.5358887,"punctuated_word":"Router.","sentiment":"neutral","sentiment_score":-0.019756276160478592},{"word":"one","start":165.72,"end":166.04,"confidence":0.94140625,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.010724065825343132},{"word":"port","start":166.04,"end":166.54,"confidence":0.6612549,"punctuated_word":"port,","sentiment":"neutral","sentiment_score":-0.011262016370892525},{"word":"w","start":166.68,"end":167.08,"confidence":0.75390625,"punctuated_word":"w","sentiment":"neutral","sentiment_score":-0.010267479345202446},{"word":"a","start":167.08,"end":167.31999,"confidence":0.98291016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01265291217714548},{"word":"n","start":167.31999,"end":167.56,"confidence":0.9941406,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.005390258505940437},{"word":"port","start":167.56,"end":167.87999,"confidence":0.98828125,"punctuated_word":"port","sentiment":"neutral","sentiment_score":-0.010778134688735008},{"word":"on","start":167.87999,"end":168.04,"confidence":0.8798828,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.009723516181111336},{"word":"your","start":168.04,"end":168.28,"confidence":0.96533203,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.017785506322979927},{"word":"router","start":168.28,"end":168.78,"confidence":0.7937012,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.019742876291275024},{"word":"mhmm","start":169.4,"end":169.9,"confidence":0.8195801,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.002336464123800397},{"word":"okay","start":170.2,"end":170.7,"confidence":0.9641113,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0020736856386065483},{"word":"mhmm","start":172.04,"end":172.54,"confidence":0.96765137,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.003292007837444544},{"word":"mhmm","start":176.84,"end":177.34,"confidence":0.98950195,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.004033646080642939},{"word":"mhmm","start":179.72,"end":179.79999,"confidence":0.9309082,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0021947817876935005},{"word":"okay","start":179.79999,"end":180.225,"confidence":0.88061523,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0013574901968240738},{"word":"may","start":182.705,"end":182.865,"confidence":0.98291016,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.003377931192517281},{"word":"i","start":182.865,"end":183.02501,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.004649586975574493},{"word":"know","start":183.02501,"end":183.18501,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.006123814731836319},{"word":"the","start":183.18501,"end":183.345,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009755522012710571},{"word":"color","start":183.345,"end":183.585,"confidence":1.0,"punctuated_word":"color","sentiment":"neutral","sentiment_score":0.003509489819407463},{"word":"of","start":183.585,"end":183.74501,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.011693254113197328},{"word":"the","start":183.74501,"end":183.905,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011364538222551346},{"word":"indicator","start":183.905,"end":184.38501,"confidence":1.0,"punctuated_word":"indicator","sentiment":"neutral","sentiment_score":-0.005231888964772224},{"word":"light","start":184.38501,"end":184.705,"confidence":0.97802734,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.009094834327697754},{"word":"at","start":184.705,"end":184.785,"confidence":0.7182617,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.01481044664978981},{"word":"the","start":184.785,"end":184.945,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011806309223175049},{"word":"outer","start":184.945,"end":185.445,"confidence":0.8852539,"punctuated_word":"outer?","sentiment":"neutral","sentiment_score":-0.013216795399785042},{"word":"right","start":189.345,"end":189.585,"confidence":0.6624756,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.0013279272243380549},{"word":"how","start":189.585,"end":189.82501,"confidence":0.9819336,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.002002054825425148},{"word":"about","start":189.82501,"end":190.145,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.003980109468102455},{"word":"the","start":190.145,"end":190.38501,"confidence":0.8125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0011117532849311829},{"word":"ndd","start":190.38501,"end":190.88501,"confidence":0.69091797,"punctuated_word":"NDD","sentiment":"neutral","sentiment_score":0.0027503827586770058},{"word":"box","start":190.945,"end":191.445,"confidence":0.99658203,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":0.008853713981807232},{"word":"is","start":197.13,"end":197.37001,"confidence":0.62646484,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.008399843238294125},{"word":"is","start":197.37001,"end":197.53001,"confidence":0.9902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.009917519986629486},{"word":"that","start":197.53001,"end":197.77,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.016987767070531845},{"word":"the","start":197.77,"end":197.85,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008267674595117569},{"word":"one","start":197.85,"end":198.09001,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.010619645938277245},{"word":"mounted","start":198.09001,"end":198.57,"confidence":0.99902344,"punctuated_word":"mounted","sentiment":"neutral","sentiment_score":0.005497882142663002},{"word":"on","start":198.57,"end":198.65001,"confidence":0.61083984,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.014420583844184875},{"word":"your","start":198.65001,"end":198.89001,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.006974397227168083},{"word":"wall","start":198.89001,"end":199.39001,"confidence":1.0,"punctuated_word":"wall?","sentiment":"neutral","sentiment_score":0.009308448061347008},{"word":"okay","start":201.45001,"end":201.95001,"confidence":0.92749023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.004198587499558926},{"word":"does","start":203.37001,"end":203.61,"confidence":0.9667969,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":-0.00693146325647831},{"word":"it","start":203.61,"end":203.77,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0029906295239925385},{"word":"has","start":203.77,"end":204.01001,"confidence":0.7416992,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.012141073122620584},{"word":"a","start":204.01001,"end":204.17001,"confidence":0.703125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.015550300478935242},{"word":"light","start":204.17001,"end":204.615,"confidence":0.9560547,"punctuated_word":"light?","sentiment":"neutral","sentiment_score":-0.018809081986546516},{"word":"okay","start":215.175,"end":215.49501,"confidence":0.91674805,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05632761120796203},{"word":"i","start":215.49501,"end":215.655,"confidence":0.81396484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09294804185628892},{"word":"see","start":215.655,"end":216.155,"confidence":0.9790039,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.08841565251350403},{"word":"mhmm","start":220.72,"end":221.22,"confidence":0.9908447,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.029865171760320663},{"word":"okay","start":221.76001,"end":222.26001,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0006653387099504471},{"word":"is","start":224.24,"end":224.40001,"confidence":0.8828125,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.017057601362466812},{"word":"it","start":224.40001,"end":224.56,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.028012510389089584},{"word":"okay","start":224.56,"end":224.88,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.03865877166390419},{"word":"if","start":224.88,"end":225.12,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05836443603038788},{"word":"i","start":225.12,"end":225.36,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04260453209280968},{"word":"transfer","start":225.36,"end":225.84,"confidence":0.9970703,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.04002508893609047},{"word":"you","start":225.84,"end":226.08,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.039385389536619186},{"word":"to","start":226.08,"end":226.24,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.046490270644426346},{"word":"our","start":226.24,"end":226.40001,"confidence":0.9970703,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.026851076632738113},{"word":"other","start":226.40001,"end":226.8,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.018134865909814835},{"word":"representative","start":226.8,"end":227.3,"confidence":0.725708,"punctuated_word":"representative,","sentiment":"neutral","sentiment_score":0.00971120409667492},{"word":"yeah","start":229.36,"end":229.68001,"confidence":0.9875488,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.04508696869015694},{"word":"regarding","start":229.68001,"end":230.08,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.05485621467232704},{"word":"this","start":230.08,"end":230.32,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05845111608505249},{"word":"one","start":230.32,"end":230.64,"confidence":0.97753906,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.0560368187725544},{"word":"yeah","start":230.64,"end":230.955,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008375739678740501},{"word":"just","start":231.035,"end":231.535,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.03079509735107422},{"word":"mention","start":231.91501,"end":232.41501,"confidence":0.79003906,"punctuated_word":"mention","sentiment":"neutral","sentiment_score":-0.056368548423051834},{"word":"to","start":233.355,"end":233.515,"confidence":0.9741211,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.048638928681612015},{"word":"him","start":233.515,"end":233.755,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.057607442140579224},{"word":"again","start":233.755,"end":234.075,"confidence":0.98535156,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.09245561063289642},{"word":"the","start":234.075,"end":234.315,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12329714000225069},{"word":"issue","start":234.315,"end":234.815,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.08932942897081375},{"word":"because","start":235.355,"end":235.855,"confidence":0.40820312,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0894622653722763},{"word":"he","start":236.475,"end":236.715,"confidence":0.98291016,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.09297899901866911},{"word":"is","start":236.715,"end":236.875,"confidence":0.4609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09344391524791718},{"word":"the","start":236.875,"end":237.035,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07912759482860565},{"word":"one","start":237.035,"end":237.195,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.061077896505594254},{"word":"who","start":237.195,"end":237.355,"confidence":0.99902344,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.06539013981819153},{"word":"has","start":237.355,"end":237.595,"confidence":0.9980469,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.07936430722475052},{"word":"access","start":237.595,"end":237.91501,"confidence":0.9941406,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.08638863265514374},{"word":"with","start":237.91501,"end":238.41501,"confidence":0.9941406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.042905911803245544},{"word":"the","start":238.795,"end":238.875,"confidence":0.9550781,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013121172785758972},{"word":"portal","start":238.875,"end":239.375,"confidence":1.0,"punctuated_word":"portal","sentiment":"neutral","sentiment_score":-0.022914879024028775},{"word":"that","start":239.835,"end":239.995,"confidence":0.98828125,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0052070096135139465},{"word":"can","start":239.995,"end":240.235,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.021389566361904144},{"word":"monitor","start":240.235,"end":240.735,"confidence":1.0,"punctuated_word":"monitor","sentiment":"neutral","sentiment_score":-0.03946557641029358},{"word":"your","start":240.795,"end":241.295,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.049328677356243134},{"word":"if","start":241.835,"end":241.995,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05959214270114899},{"word":"you're","start":241.995,"end":242.315,"confidence":0.99365234,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.06795631349086761},{"word":"connected","start":242.315,"end":242.795,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.0631585568189621},{"word":"or","start":242.795,"end":243.195,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.09592857956886292},{"word":"still","start":243.195,"end":243.435,"confidence":0.9921875,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.12886051833629608},{"word":"not","start":243.435,"end":243.675,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10328242182731628},{"word":"connected","start":243.675,"end":244.175,"confidence":0.9995117,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":-0.07970011234283447},{"word":"okay","start":246.2,"end":246.68,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14074739813804626},{"word":"thank","start":246.68,"end":247.08,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.20738521218299863},{"word":"you","start":247.08,"end":247.56,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2132953703403473},{"word":"hang","start":247.56,"end":247.88,"confidence":0.9873047,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.10900035500526428},{"word":"on","start":247.88,"end":248.38,"confidence":0.9975586,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.11691878736019136}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Ditto tech support. Yeah. I'm gonna yes.\n\nI can hear you. May I know your full name, please, for me to check your account? Okay. You received their order already? Mhmm.\n\nOkay. Is it okay if I put you on hold? Let me just check your account. Okay. Hang on.\n\nHello, Wang? Yes. Yeah. Thank you for waiting. Can you please connect your router to the NTD box?\n\nThe box mounted on your wall. No. Router. One port, w a n port on your router. Mhmm.\n\nOkay. Mhmm. Mhmm. Mhmm. Okay.\n\nMay I know the color of the indicator light at the outer? Right. How about the NDD box? Is is that the one mounted on your wall? Okay.\n\nDoes it has a light? Okay. I see. Mhmm. Okay.\n\nIs it okay if I transfer you to our other representative, yeah, regarding this one? Yeah. Just mention to him again the issue because he is the one who has access with the portal that can monitor your if you're connected or still not connected. Okay. Thank you.\n\nHang on.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.16757845878601074},{"text":"Good afternoon.","start":1.76,"end":2.56,"sentiment":"positive","sentiment_score":0.34557682275772095},{"text":"This is Maureen from Ditto tech support.","start":2.56,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.2921157308987209},{"text":"Yeah.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.1233820766210556},{"text":"I'm gonna yes.","start":6.24,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.035467794785896935}],"sentiment":"neutral","sentiment_score":0.2238091201122318,"num_words":14,"start":0.96,"end":7.9199996},{"sentences":[{"text":"I can hear you.","start":7.9199996,"end":8.98,"sentiment":"neutral","sentiment_score":0.03834520140662789},{"text":"May I know your full name, please, for me to check your account?","start":17.895,"end":20.715,"sentiment":"neutral","sentiment_score":-0.08668265061882827},{"text":"Okay.","start":27.654999,"end":28.11,"sentiment":"neutral","sentiment_score":-0.0028517963364720345},{"text":"You received their order already?","start":30.19,"end":31.890001,"sentiment":"neutral","sentiment_score":-0.010404163412749768},{"text":"Mhmm.","start":36.43,"end":36.75,"sentiment":"neutral","sentiment_score":-0.01686370186507702}],"sentiment":"neutral","sentiment_score":-0.0435512486534814,"num_words":24,"start":7.9199996,"end":36.75},{"sentences":[{"text":"Okay.","start":36.75,"end":37.25,"sentiment":"neutral","sentiment_score":-0.002719331532716751},{"text":"Is it okay if I put you on hold?","start":37.55,"end":38.99,"sentiment":"neutral","sentiment_score":-0.010099374378720919},{"text":"Let me just check your account.","start":38.99,"end":40.53,"sentiment":"neutral","sentiment_score":-0.010485293343663216},{"text":"Okay.","start":42.385,"end":42.625,"sentiment":"neutral","sentiment_score":0.05814900994300842},{"text":"Hang on.","start":42.625,"end":43.364998,"sentiment":"neutral","sentiment_score":0.04387214221060276}],"sentiment":"neutral","sentiment_score":-0.0005595877178405461,"num_words":19,"start":36.75,"end":43.364998},{"sentences":[{"text":"Hello, Wang?","start":123.415,"end":124.235,"sentiment":"neutral","sentiment_score":0.039852697402238846},{"text":"Yes.","start":126.454994,"end":126.935,"sentiment":"neutral","sentiment_score":0.06152835488319397},{"text":"Yeah.","start":126.935,"end":127.174995,"sentiment":"neutral","sentiment_score":0.09433703124523164},{"text":"Thank you for waiting.","start":127.174995,"end":128.235,"sentiment":"neutral","sentiment_score":0.24968718364834785},{"text":"Can you please connect your router to the NTD box?","start":129.175,"end":132.075,"sentiment":"neutral","sentiment_score":0.08777971938252449}],"sentiment":"neutral","sentiment_score":0.11733981718619664,"num_words":18,"start":123.415,"end":132.075},{"sentences":[{"text":"The box mounted on your wall.","start":132.61499,"end":135.035,"sentiment":"neutral","sentiment_score":0.012080691754817963},{"text":"No.","start":149.7,"end":150.2,"sentiment":"neutral","sentiment_score":-0.10979311168193816},{"text":"Router.","start":163.94499,"end":164.44499,"sentiment":"neutral","sentiment_score":-0.019756276160478592},{"text":"One port, w a n port on your router.","start":165.72,"end":168.78,"sentiment":"neutral","sentiment_score":-0.012036307300958369},{"text":"Mhmm.","start":169.4,"end":169.9,"sentiment":"neutral","sentiment_score":-0.002336464123800397}],"sentiment":"neutral","sentiment_score":-0.00931824817477415,"num_words":18,"start":132.61499,"end":169.9},{"sentences":[{"text":"Okay.","start":170.2,"end":170.7,"sentiment":"neutral","sentiment_score":-0.0020736856386065483},{"text":"Mhmm.","start":172.04,"end":172.54,"sentiment":"neutral","sentiment_score":-0.003292007837444544},{"text":"Mhmm.","start":176.84,"end":177.34,"sentiment":"neutral","sentiment_score":-0.004033646080642939},{"text":"Mhmm.","start":179.72,"end":179.79999,"sentiment":"neutral","sentiment_score":-0.0021947817876935005},{"text":"Okay.","start":179.79999,"end":180.225,"sentiment":"neutral","sentiment_score":-0.0013574901968240738}],"sentiment":"neutral","sentiment_score":-0.002590322308242321,"num_words":5,"start":170.2,"end":180.225},{"sentences":[{"text":"May I know the color of the indicator light at the outer?","start":182.705,"end":185.445,"sentiment":"neutral","sentiment_score":-0.00813461933284998},{"text":"Right.","start":189.345,"end":189.585,"sentiment":"neutral","sentiment_score":-0.0013279272243380549},{"text":"How about the NDD box?","start":189.585,"end":191.445,"sentiment":"neutral","sentiment_score":0.0013467371463775635},{"text":"Is is that the one mounted on your wall?","start":197.13,"end":199.39001,"sentiment":"neutral","sentiment_score":0.010043751344912581},{"text":"Okay.","start":201.45001,"end":201.95001,"sentiment":"neutral","sentiment_score":0.004198587499558926}],"sentiment":"neutral","sentiment_score":0.00008509557561150618,"num_words":28,"start":182.705,"end":201.95001},{"sentences":[{"text":"Does it has a light?","start":203.37001,"end":204.615,"sentiment":"neutral","sentiment_score":-0.011284509673714638},{"text":"Okay.","start":215.175,"end":215.49501,"sentiment":"neutral","sentiment_score":-0.05632761120796203},{"text":"I see.","start":215.49501,"end":216.155,"sentiment":"neutral","sentiment_score":-0.09068184718489647},{"text":"Mhmm.","start":220.72,"end":221.22,"sentiment":"neutral","sentiment_score":-0.029865171760320663},{"text":"Okay.","start":221.76001,"end":222.26001,"sentiment":"neutral","sentiment_score":-0.0006653387099504471}],"sentiment":"neutral","sentiment_score":-0.03246443644165993,"num_words":10,"start":203.37001,"end":222.26001},{"sentences":[{"text":"Is it okay if I transfer you to our other representative, yeah, regarding this one?","start":224.24,"end":230.64,"sentiment":"neutral","sentiment_score":0.03864845770100753},{"text":"Yeah.","start":230.64,"end":230.955,"sentiment":"neutral","sentiment_score":-0.008375739678740501},{"text":"Just mention to him again the issue because he is the one who has access with the portal that can monitor your if you're connected or still not connected.","start":231.035,"end":244.175,"sentiment":"neutral","sentiment_score":-0.06684611673498976},{"text":"Okay.","start":246.2,"end":246.68,"sentiment":"neutral","sentiment_score":0.14074739813804626},{"text":"Thank you.","start":246.68,"end":247.56,"sentiment":"neutral","sentiment_score":0.21034029126167297}],"sentiment":"neutral","sentiment_score":-0.016786630808686216,"num_words":48,"start":224.24,"end":247.56},{"sentences":[{"text":"Hang on.","start":247.56,"end":248.38,"sentiment":"neutral","sentiment_score":0.11295957118272781}],"sentiment":"neutral","sentiment_score":0.11295957118272781,"num_words":2,"start":247.56,"end":248.38}]}}]},{"alternatives":[{"transcript":"Hi. Hi. Can you hear me? Yeah. We just bought this this NBN service, and we cannot connect the Internet. Yeah. Yeah. Yeah. Thank you. You're still here? Yeah. I see there's a battery it's a black box, and I connect the power cables, and there's a yellow cable. Just insert that box, and I connect my, like, the cable from the yellow the yellow part to the WAN port to my router. Yeah. One WAN parts and the the one, it is from LAN one, l a n one. The LED box, black one? The Nokia LED box? Yeah. Yeah. It has a power light on and the link light on and a LAN one on. But the Internet is off. There's no Internet light on. Yeah. Of course. Thank you. Yep. Yeah. Thank you. Yes.","confidence":0.9550781,"words":[{"word":"hi","start":0.0,"end":0.5,"confidence":0.9238281,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.09235629439353944},{"word":"hi","start":5.92,"end":6.16,"confidence":0.7196045,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07252892851829529},{"word":"can","start":6.16,"end":6.3999996,"confidence":0.9951172,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.050110507756471634},{"word":"you","start":6.3999996,"end":6.48,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02457084134221077},{"word":"hear","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.019000783562660217},{"word":"me","start":6.64,"end":7.14,"confidence":1.0,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.04061314836144447},{"word":"yeah","start":9.04,"end":9.36,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.024256106466054916},{"word":"we","start":9.36,"end":9.5199995,"confidence":0.9941406,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.2836730480194092},{"word":"just","start":9.5199995,"end":9.84,"confidence":0.8535156,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2814233899116516},{"word":"bought","start":9.84,"end":10.0,"confidence":0.7734375,"punctuated_word":"bought","sentiment":"neutral","sentiment_score":-0.23687411844730377},{"word":"this","start":10.0,"end":10.5,"confidence":0.99121094,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.25789424777030945},{"word":"this","start":11.84,"end":12.34,"confidence":0.8720703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.28314968943595886},{"word":"nbn","start":12.48,"end":12.98,"confidence":0.6245117,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":-0.16574352979660034},{"word":"service","start":13.04,"end":13.5199995,"confidence":0.9604492,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":-0.20923227071762085},{"word":"and","start":13.5199995,"end":13.92,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1988537311553955},{"word":"we","start":13.92,"end":14.08,"confidence":0.9667969,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.38774874806404114},{"word":"cannot","start":14.08,"end":14.559999,"confidence":0.99902344,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.4140187799930573},{"word":"connect","start":14.559999,"end":14.96,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.2998495399951935},{"word":"the","start":14.96,"end":15.12,"confidence":0.9301758,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.32845360040664673},{"word":"internet","start":15.12,"end":15.62,"confidence":0.9921875,"punctuated_word":"Internet.","sentiment":"negative","sentiment_score":-0.3784712255001068},{"word":"yeah","start":31.0,"end":31.5,"confidence":0.73291016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0025572720915079117},{"word":"yeah","start":36.52,"end":37.02,"confidence":0.8359375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0034417081624269485},{"word":"yeah","start":41.0,"end":41.24,"confidence":0.86035156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07633484899997711},{"word":"thank","start":41.24,"end":41.48,"confidence":0.99316406,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2059083580970764},{"word":"you","start":41.48,"end":41.98,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.15787240862846377},{"word":"you're","start":124.95,"end":125.27,"confidence":0.58740234,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.02124330960214138},{"word":"still","start":125.27,"end":125.51,"confidence":0.9980469,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0222974456846714},{"word":"here","start":125.51,"end":126.01,"confidence":0.9890137,"punctuated_word":"here?","sentiment":"neutral","sentiment_score":0.02606617845594883},{"word":"yeah","start":135.595,"end":135.915,"confidence":0.83203125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02203796803951263},{"word":"i","start":135.915,"end":136.075,"confidence":0.9658203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0055351220071315765},{"word":"see","start":136.075,"end":136.235,"confidence":0.9301758,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.015461482107639313},{"word":"there's","start":136.235,"end":136.47499,"confidence":0.7907715,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.00548866530880332},{"word":"a","start":136.47499,"end":136.555,"confidence":0.8642578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.009815214201807976},{"word":"battery","start":136.555,"end":137.055,"confidence":0.5957031,"punctuated_word":"battery","sentiment":"neutral","sentiment_score":-0.013896182179450989},{"word":"it's","start":137.355,"end":137.515,"confidence":0.7685547,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.020806895568966866},{"word":"a","start":137.515,"end":137.67499,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.005838090553879738},{"word":"black","start":137.67499,"end":137.995,"confidence":0.96972656,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.008220214396715164},{"word":"box","start":137.995,"end":138.47499,"confidence":0.8532715,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":-0.0039757173508405685},{"word":"and","start":138.47499,"end":138.97499,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.002964131534099579},{"word":"i","start":141.995,"end":142.155,"confidence":0.97802734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.003581870347261429},{"word":"connect","start":142.155,"end":142.635,"confidence":0.9951172,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.00010978803038597108},{"word":"the","start":142.635,"end":142.715,"confidence":0.91015625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0004037320613861084},{"word":"power","start":142.715,"end":143.03499,"confidence":1.0,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.007673334330320358},{"word":"cables","start":143.03499,"end":143.515,"confidence":0.6906738,"punctuated_word":"cables,","sentiment":"neutral","sentiment_score":-0.011333336122334003},{"word":"and","start":143.515,"end":144.015,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0005005896091461182},{"word":"there's","start":144.075,"end":144.575,"confidence":0.8828125,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.002058897167444229},{"word":"a","start":145.11499,"end":145.19499,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005840832367539406},{"word":"yellow","start":145.19499,"end":145.595,"confidence":0.9428711,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":0.004636906087398529},{"word":"cable","start":145.595,"end":146.095,"confidence":0.7956543,"punctuated_word":"cable.","sentiment":"neutral","sentiment_score":-0.02169119380414486},{"word":"just","start":146.635,"end":147.135,"confidence":0.9980469,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.003785066306591034},{"word":"insert","start":147.87001,"end":148.11,"confidence":0.9892578,"punctuated_word":"insert","sentiment":"neutral","sentiment_score":0.0029126666486263275},{"word":"that","start":148.11,"end":148.51001,"confidence":0.97802734,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.008351344615221024},{"word":"box","start":148.51001,"end":148.99,"confidence":0.86279297,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":-0.0016751699149608612},{"word":"and","start":148.99,"end":149.47,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.001555848866701126},{"word":"i","start":149.47,"end":149.63,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01139068603515625},{"word":"connect","start":149.63,"end":150.13,"confidence":0.6958008,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.007280312478542328},{"word":"my","start":150.19,"end":150.69,"confidence":0.7661133,"punctuated_word":"my,","sentiment":"neutral","sentiment_score":-0.1521551012992859},{"word":"like","start":152.83,"end":153.31,"confidence":0.9592285,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.16335470974445343},{"word":"the","start":153.31,"end":153.55,"confidence":0.8857422,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16980603337287903},{"word":"cable","start":153.55,"end":153.95001,"confidence":0.9951172,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.16336600482463837},{"word":"from","start":153.95001,"end":154.35,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.09878650307655334},{"word":"the","start":154.35,"end":154.59001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07447361201047897},{"word":"yellow","start":154.59001,"end":155.09001,"confidence":1.0,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.04345051944255829},{"word":"the","start":155.47,"end":155.71,"confidence":0.9604492,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08025280386209488},{"word":"yellow","start":155.71,"end":156.21,"confidence":1.0,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.04292825981974602},{"word":"part","start":156.43001,"end":156.93001,"confidence":0.87060547,"punctuated_word":"part","sentiment":"neutral","sentiment_score":-0.05973139405250549},{"word":"to","start":156.99,"end":157.39,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10045651346445084},{"word":"the","start":157.39,"end":157.89,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08678555488586426},{"word":"wan","start":159.39,"end":159.71,"confidence":0.82006836,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":-0.0608060359954834},{"word":"port","start":159.71,"end":160.21,"confidence":0.30688477,"punctuated_word":"port","sentiment":"neutral","sentiment_score":-0.054980404675006866},{"word":"to","start":160.59001,"end":160.83,"confidence":0.9165039,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06634284555912018},{"word":"my","start":160.83,"end":161.33,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06231940910220146},{"word":"router","start":162.11,"end":162.61,"confidence":0.6402588,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.06433586031198502},{"word":"yeah","start":168.395,"end":168.895,"confidence":0.8666992,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0011173710227012634},{"word":"one","start":169.99501,"end":170.315,"confidence":0.8027344,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.005058087408542633},{"word":"wan","start":170.315,"end":170.815,"confidence":0.64941406,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":-0.009252610616385937},{"word":"parts","start":170.875,"end":171.27501,"confidence":0.3815918,"punctuated_word":"parts","sentiment":"neutral","sentiment_score":-0.006191279739141464},{"word":"and","start":171.27501,"end":171.595,"confidence":0.47192383,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.003605881705880165},{"word":"the","start":171.595,"end":172.095,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0037618745118379593},{"word":"the","start":172.475,"end":172.55501,"confidence":0.93847656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006457554176449776},{"word":"one","start":172.55501,"end":172.955,"confidence":0.71569824,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.005162266083061695},{"word":"it","start":172.955,"end":173.115,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.002736007794737816},{"word":"is","start":173.115,"end":173.515,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.010687610134482384},{"word":"from","start":173.515,"end":174.015,"confidence":0.9902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.011727763339877129},{"word":"lan","start":174.955,"end":175.27501,"confidence":0.9160156,"punctuated_word":"LAN","sentiment":"neutral","sentiment_score":-0.00841028243303299},{"word":"one","start":175.27501,"end":175.675,"confidence":0.8991699,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.008250221610069275},{"word":"l","start":175.675,"end":175.835,"confidence":0.97802734,"punctuated_word":"l","sentiment":"neutral","sentiment_score":-0.006444781087338924},{"word":"a","start":175.835,"end":176.075,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.00759549904614687},{"word":"n","start":176.075,"end":176.315,"confidence":0.99316406,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.00676162913441658},{"word":"one","start":176.315,"end":176.815,"confidence":0.9699707,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.01615988463163376},{"word":"the","start":191.355,"end":191.855,"confidence":0.48486328,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.003225613385438919},{"word":"led","start":192.955,"end":193.19499,"confidence":0.78759766,"punctuated_word":"LED","sentiment":"neutral","sentiment_score":0.011101916432380676},{"word":"box","start":193.19499,"end":193.595,"confidence":0.6248779,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":0.0007376782596111298},{"word":"black","start":193.595,"end":193.83499,"confidence":0.47753906,"punctuated_word":"black","sentiment":"neutral","sentiment_score":0.006153617054224014},{"word":"one","start":193.83499,"end":194.155,"confidence":0.7188721,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.0046866340562701225},{"word":"the","start":194.155,"end":194.39499,"confidence":0.80810547,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.0034138429909944534},{"word":"nokia","start":194.39499,"end":194.875,"confidence":0.97265625,"punctuated_word":"Nokia","sentiment":"neutral","sentiment_score":0.006705641746520996},{"word":"led","start":194.875,"end":195.19499,"confidence":0.9892578,"punctuated_word":"LED","sentiment":"neutral","sentiment_score":0.008261080831289291},{"word":"box","start":195.19499,"end":195.69499,"confidence":0.9550781,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":0.0056126052513718605},{"word":"yeah","start":199.915,"end":200.415,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006091228686273098},{"word":"yeah","start":205.40999,"end":205.73,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.009787146933376787},{"word":"it","start":205.73,"end":205.89,"confidence":0.9873047,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.02082524821162224},{"word":"has","start":205.89,"end":206.39,"confidence":0.9980469,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.027596555650234222},{"word":"a","start":207.25,"end":207.40999,"confidence":0.72802734,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02522648498415947},{"word":"power","start":207.40999,"end":207.73,"confidence":0.6899414,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.03519774600863457},{"word":"light","start":207.73,"end":207.96999,"confidence":0.71728516,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.01692068763077259},{"word":"on","start":207.96999,"end":208.20999,"confidence":0.8251953,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.027960192412137985},{"word":"and","start":208.20999,"end":208.37,"confidence":0.82910156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03364717215299606},{"word":"the","start":208.37,"end":208.45,"confidence":0.82470703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02504580467939377},{"word":"link","start":208.45,"end":208.76999,"confidence":0.9370117,"punctuated_word":"link","sentiment":"neutral","sentiment_score":-0.022706151008605957},{"word":"light","start":208.76999,"end":209.09,"confidence":0.9873047,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.016385605558753014},{"word":"on","start":209.09,"end":209.40999,"confidence":0.9892578,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02616102993488312},{"word":"and","start":209.40999,"end":209.90999,"confidence":0.73828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.034189172089099884},{"word":"a","start":210.29,"end":210.53,"confidence":0.5258789,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0283280685544014},{"word":"lan","start":210.53,"end":210.84999,"confidence":0.4885254,"punctuated_word":"LAN","sentiment":"neutral","sentiment_score":-0.027554869651794434},{"word":"one","start":210.84999,"end":211.34999,"confidence":0.97265625,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.03533416986465454},{"word":"on","start":211.73,"end":212.23,"confidence":0.7861328,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.03099897876381874},{"word":"but","start":214.84999,"end":215.09,"confidence":0.7373047,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03962705284357071},{"word":"the","start":215.09,"end":215.25,"confidence":0.7426758,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05633193254470825},{"word":"internet","start":215.25,"end":215.65,"confidence":0.9536133,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.08542944490909576},{"word":"is","start":215.65,"end":216.15,"confidence":0.7709961,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10309044271707536},{"word":"off","start":216.37,"end":216.68999,"confidence":0.9692383,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.11268368363380432},{"word":"there's","start":216.68999,"end":217.09,"confidence":0.96069336,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.16726188361644745},{"word":"no","start":217.09,"end":217.32999,"confidence":0.65722656,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1670070439577103},{"word":"internet","start":217.32999,"end":217.82999,"confidence":0.98291016,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.256327360868454},{"word":"light","start":218.04999,"end":218.54999,"confidence":0.9370117,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.1884496510028839},{"word":"on","start":218.68999,"end":219.18999,"confidence":0.9589844,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.19506588578224185},{"word":"yeah","start":227.945,"end":228.345,"confidence":0.9538574,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05973491072654724},{"word":"of","start":228.345,"end":228.425,"confidence":0.99902344,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.08288927376270294},{"word":"course","start":228.425,"end":228.74501,"confidence":0.99853516,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.10984491556882858},{"word":"thank","start":228.74501,"end":228.985,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1953681856393814},{"word":"you","start":228.985,"end":229.485,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.14547637104988098},{"word":"yep","start":235.54,"end":236.04,"confidence":0.82592773,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.07174454629421234},{"word":"yeah","start":244.5,"end":244.81999,"confidence":0.8527832,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07689748704433441},{"word":"thank","start":244.81999,"end":245.06,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.21210381388664248},{"word":"you","start":245.06,"end":245.56,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.15784326195716858},{"word":"yes","start":256.255,"end":256.755,"confidence":0.7126465,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06540054082870483}],"paragraphs":{"transcript":"\nHi. Hi. Can you hear me? Yeah. We just bought this this NBN service, and we cannot connect the Internet.\n\nYeah. Yeah. Yeah. Thank you. You're still here?\n\nYeah. I see there's a battery it's a black box, and I connect the power cables, and there's a yellow cable. Just insert that box, and I connect my, like, the cable from the yellow the yellow part to the WAN port to my router. Yeah. One WAN parts and the the one, it is from LAN one, l a n one.\n\nThe LED box, black one? The Nokia LED box? Yeah. Yeah. It has a power light on and the link light on and a LAN one on.\n\nBut the Internet is off. There's no Internet light on. Yeah. Of course. Thank you.\n\nYep. Yeah. Thank you. Yes.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.09235629439353944},{"text":"Hi.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.07252892851829529},{"text":"Can you hear me?","start":6.16,"end":7.14,"sentiment":"neutral","sentiment_score":0.033573820255696774},{"text":"Yeah.","start":9.04,"end":9.36,"sentiment":"neutral","sentiment_score":-0.024256106466054916},{"text":"We just bought this this NBN service, and we cannot connect the Internet.","start":9.36,"end":15.62,"sentiment":"neutral","sentiment_score":-0.28656814763179195}],"sentiment":"neutral","sentiment_score":-0.1725230760872364,"num_words":20,"start":0.0,"end":15.62},{"sentences":[{"text":"Yeah.","start":31.0,"end":31.5,"sentiment":"neutral","sentiment_score":-0.0025572720915079117},{"text":"Yeah.","start":36.52,"end":37.02,"sentiment":"neutral","sentiment_score":-0.0034417081624269485},{"text":"Yeah.","start":41.0,"end":41.24,"sentiment":"neutral","sentiment_score":0.07633484899997711},{"text":"Thank you.","start":41.24,"end":41.98,"sentiment":"neutral","sentiment_score":0.18189038336277008},{"text":"You're still here?","start":124.95,"end":126.01,"sentiment":"neutral","sentiment_score":0.023202311247587204}],"sentiment":"neutral","sentiment_score":0.062965446151793,"num_words":8,"start":31.0,"end":126.01},{"sentences":[{"text":"Yeah.","start":135.595,"end":135.915,"sentiment":"neutral","sentiment_score":0.02203796803951263},{"text":"I see there's a battery it's a black box, and I connect the power cables, and there's a yellow cable.","start":135.915,"end":146.095,"sentiment":"neutral","sentiment_score":-0.0041382857831195},{"text":"Just insert that box, and I connect my, like, the cable from the yellow the yellow part to the WAN port to my router.","start":146.635,"end":162.61,"sentiment":"neutral","sentiment_score":-0.06564405529449384},{"text":"Yeah.","start":168.395,"end":168.895,"sentiment":"neutral","sentiment_score":-0.0011173710227012634},{"text":"One WAN parts and the the one, it is from LAN one, l a n one.","start":169.99501,"end":176.815,"sentiment":"neutral","sentiment_score":-0.00739145209081471}],"sentiment":"neutral","sentiment_score":-0.02831557547042687,"num_words":62,"start":135.595,"end":176.815},{"sentences":[{"text":"The LED box, black one?","start":191.355,"end":194.155,"sentiment":"neutral","sentiment_score":0.005181091837584972},{"text":"The Nokia LED box?","start":194.155,"end":195.69499,"sentiment":"neutral","sentiment_score":0.00599829270504415},{"text":"Yeah.","start":199.915,"end":200.415,"sentiment":"neutral","sentiment_score":0.006091228686273098},{"text":"Yeah.","start":205.40999,"end":205.73,"sentiment":"neutral","sentiment_score":-0.009787146933376787},{"text":"It has a power light on and the link light on and a LAN one on.","start":205.73,"end":212.23,"sentiment":"neutral","sentiment_score":-0.027129871072247624}],"sentiment":"neutral","sentiment_score":-0.014365749088702378,"num_words":27,"start":191.355,"end":212.23},{"sentences":[{"text":"But the Internet is off.","start":214.84999,"end":216.68999,"sentiment":"neutral","sentiment_score":-0.07943251132965087},{"text":"There's no Internet light on.","start":216.68999,"end":219.18999,"sentiment":"neutral","sentiment_score":-0.19482236504554748},{"text":"Yeah.","start":227.945,"end":228.345,"sentiment":"neutral","sentiment_score":0.05973491072654724},{"text":"Of course.","start":228.345,"end":228.74501,"sentiment":"neutral","sentiment_score":0.09636709466576576},{"text":"Thank you.","start":228.74501,"end":229.485,"sentiment":"neutral","sentiment_score":0.1704222783446312}],"sentiment":"neutral","sentiment_score":-0.051864048341910045,"num_words":15,"start":214.84999,"end":229.485},{"sentences":[{"text":"Yep.","start":235.54,"end":236.04,"sentiment":"neutral","sentiment_score":-0.07174454629421234},{"text":"Yeah.","start":244.5,"end":244.81999,"sentiment":"neutral","sentiment_score":0.07689748704433441},{"text":"Thank you.","start":244.81999,"end":245.56,"sentiment":"neutral","sentiment_score":0.18497353792190552},{"text":"Yes.","start":256.255,"end":256.755,"sentiment":"neutral","sentiment_score":0.06540054082870483}],"sentiment":"neutral","sentiment_score":0.0881001114845276,"num_words":5,"start":235.54,"end":256.755}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi.\n\nChannel 0: Hello. Good afternoon. This is Maureen from Ditto tech support. Yeah.\n\nChannel 1: Hi. Can\n\nChannel 0: I'm\n\nChannel 1: you hear\n\nChannel 0: gonna\n\nChannel 1: me?\n\nChannel 0: yes. I can hear you.\n\nChannel 1: Yeah. We just bought this this NBN service, and we cannot connect the Internet.\n\nChannel 0: May I know your full name, please, for me to check your account? Okay. You received their\n\nChannel 1: Yeah.\n\nChannel 0: order already? Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: Okay. Hang on. Hello, Wang?\n\nChannel 1: You're still here?\n\nChannel 0: Yes. Yeah. Thank you for waiting. Can you please connect your router to the NTD box? The box mounted on your wall.\n\nChannel 1: Yeah. I see there's a battery it's a black box, and I connect the power cables, and there's a yellow cable. Just insert that box, and I connect\n\nChannel 0: No.\n\nChannel 1: my, like, the cable from the yellow the yellow part to the WAN port to my router.\n\nChannel 0: Router. One port, w a n port on your router.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: One\n\nChannel 0: Okay.\n\nChannel 1: WAN parts and the\n\nChannel 0: Mhmm.\n\nChannel 1: the one, it is from LAN one, l a n one.\n\nChannel 0: Mhmm. Mhmm. Okay. May I know the color of the indicator light at the outer? Right.\n\nHow about the NDD box?\n\nChannel 1: The LED box, black one? The Nokia LED box?\n\nChannel 0: Is is that the one mounted on your wall?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Does it has a light?\n\nChannel 1: Yeah. It has a power light on and the link light on and a LAN one on. But the\n\nChannel 0: Okay.\n\nChannel 1: Internet\n\nChannel 0: I\n\nChannel 1: is\n\nChannel 0: see.\n\nChannel 1: off. There's no Internet light on.\n\nChannel 0: Mhmm. Okay. Is it okay if I transfer you to our other representative,\n\nChannel 1: Yeah. Of course. Thank you.\n\nChannel 0: yeah, regarding this one? Yeah. Just mention to him again the issue because\n\nChannel 1: Yep.\n\nChannel 0: he is the one who has access with the portal that can monitor your if you're connected or still not connected.\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: Okay. Thank you. Hang on.\n\nChannel 1: Yes.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.09235629439353944}],"sentiment":"neutral","sentiment_score":0.09235629439353944,"channel":1,"num_words":1,"start":0.0,"end":0.5},{"sentences":[{"text":"Hello.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.16757845878601074},{"text":"Good afternoon.","start":1.76,"end":2.56,"sentiment":"positive","sentiment_score":0.34557682275772095},{"text":"This is Maureen from Ditto tech support.","start":2.56,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.2921157308987209},{"text":"Yeah.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.1233820766210556}],"sentiment":"neutral","sentiment_score":0.2751749361103231,"channel":0,"num_words":11,"start":0.96,"end":5.2999997},{"sentences":[{"text":"Hi.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.07252892851829529},{"text":"Can","start":6.16,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.050110507756471634}],"sentiment":"neutral","sentiment_score":0.06131971813738346,"channel":1,"num_words":2,"start":5.92,"end":6.3999996},{"sentences":[{"text":"I'm","start":6.24,"end":6.48,"sentiment":"neutral","sentiment_score":0.04973183199763298}],"sentiment":"neutral","sentiment_score":0.04973183199763298,"channel":0,"num_words":1,"start":6.24,"end":6.48},{"sentences":[{"text":"you hear","start":6.3999996,"end":6.64,"sentiment":"neutral","sentiment_score":0.021785812452435493}],"sentiment":"neutral","sentiment_score":0.021785812452435493,"channel":1,"num_words":2,"start":6.3999996,"end":6.64},{"sentences":[{"text":"gonna","start":6.48,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.021122463047504425}],"sentiment":"neutral","sentiment_score":0.021122463047504425,"channel":0,"num_words":1,"start":6.48,"end":6.7999997},{"sentences":[{"text":"me?","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.04061314836144447}],"sentiment":"neutral","sentiment_score":0.04061314836144447,"channel":1,"num_words":1,"start":6.64,"end":7.14},{"sentences":[{"text":"yes.","start":7.52,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.035549089312553406},{"text":"I can hear you.","start":7.9199996,"end":8.98,"sentiment":"neutral","sentiment_score":0.03834520140662789}],"sentiment":"neutral","sentiment_score":0.037785978987812996,"channel":0,"num_words":5,"start":7.52,"end":8.98},{"sentences":[{"text":"Yeah.","start":9.04,"end":9.36,"sentiment":"neutral","sentiment_score":-0.024256106466054916},{"text":"We just bought this this NBN service, and we cannot connect the Internet.","start":9.36,"end":15.62,"sentiment":"neutral","sentiment_score":-0.28656814763179195}],"sentiment":"neutral","sentiment_score":-0.2678315732628107,"channel":1,"num_words":14,"start":9.04,"end":15.62},{"sentences":[{"text":"May I know your full name, please, for me to check your account?","start":17.895,"end":20.715,"sentiment":"neutral","sentiment_score":-0.08668265061882827},{"text":"Okay.","start":27.654999,"end":28.11,"sentiment":"neutral","sentiment_score":-0.0028517963364720345},{"text":"You received their","start":30.19,"end":31.150002,"sentiment":"neutral","sentiment_score":-0.013824259241422018}],"sentiment":"neutral","sentiment_score":-0.06889406071208856,"channel":0,"num_words":17,"start":17.895,"end":31.150002},{"sentences":[{"text":"Yeah.","start":31.0,"end":31.5,"sentiment":"neutral","sentiment_score":-0.0025572720915079117}],"sentiment":"neutral","sentiment_score":-0.0025572720915079117,"channel":1,"num_words":1,"start":31.0,"end":31.5},{"sentences":[{"text":"order already?","start":31.150002,"end":31.890001,"sentiment":"neutral","sentiment_score":-0.005274019669741392},{"text":"Mhmm.","start":36.43,"end":36.75,"sentiment":"neutral","sentiment_score":-0.01686370186507702}],"sentiment":"neutral","sentiment_score":-0.009137247068186602,"channel":0,"num_words":3,"start":31.150002,"end":36.75},{"sentences":[{"text":"Yeah.","start":36.52,"end":37.02,"sentiment":"neutral","sentiment_score":-0.0034417081624269485}],"sentiment":"neutral","sentiment_score":-0.0034417081624269485,"channel":1,"num_words":1,"start":36.52,"end":37.02},{"sentences":[{"text":"Okay.","start":36.75,"end":37.25,"sentiment":"neutral","sentiment_score":-0.002719331532716751},{"text":"Is it okay if I put you on hold?","start":37.55,"end":38.99,"sentiment":"neutral","sentiment_score":-0.010099374378720919},{"text":"Let me just check your account.","start":38.99,"end":40.53,"sentiment":"neutral","sentiment_score":-0.010485293343663216}],"sentiment":"neutral","sentiment_score":-0.00978284131269902,"channel":0,"num_words":16,"start":36.75,"end":40.53},{"sentences":[{"text":"Yeah.","start":41.0,"end":41.24,"sentiment":"neutral","sentiment_score":0.07633484899997711},{"text":"Thank you.","start":41.24,"end":41.98,"sentiment":"neutral","sentiment_score":0.18189038336277008}],"sentiment":"neutral","sentiment_score":0.14670520524183908,"channel":1,"num_words":3,"start":41.0,"end":41.98},{"sentences":[{"text":"Okay.","start":42.385,"end":42.625,"sentiment":"neutral","sentiment_score":0.05814900994300842},{"text":"Hang on.","start":42.625,"end":43.364998,"sentiment":"neutral","sentiment_score":0.04387214221060276},{"text":"Hello, Wang?","start":123.415,"end":124.235,"sentiment":"neutral","sentiment_score":0.039852697402238846}],"sentiment":"neutral","sentiment_score":0.04511973783373833,"channel":0,"num_words":5,"start":42.385,"end":124.235},{"sentences":[{"text":"You're still here?","start":124.95,"end":126.01,"sentiment":"neutral","sentiment_score":0.023202311247587204}],"sentiment":"neutral","sentiment_score":0.023202311247587204,"channel":1,"num_words":3,"start":124.95,"end":126.01},{"sentences":[{"text":"Yes.","start":126.454994,"end":126.935,"sentiment":"neutral","sentiment_score":0.06152835488319397},{"text":"Yeah.","start":126.935,"end":127.174995,"sentiment":"neutral","sentiment_score":0.09433703124523164},{"text":"Thank you for waiting.","start":127.174995,"end":128.235,"sentiment":"neutral","sentiment_score":0.24968718364834785},{"text":"Can you please connect your router to the NTD box?","start":129.175,"end":132.075,"sentiment":"neutral","sentiment_score":0.08777971938252449},{"text":"The box mounted on your wall.","start":132.61499,"end":135.035,"sentiment":"neutral","sentiment_score":0.012080691754817963}],"sentiment":"neutral","sentiment_score":0.09567706659436226,"channel":0,"num_words":22,"start":126.454994,"end":135.035},{"sentences":[{"text":"Yeah.","start":135.595,"end":135.915,"sentiment":"neutral","sentiment_score":0.02203796803951263},{"text":"I see there's a battery it's a black box, and I connect the power cables, and there's a yellow cable.","start":135.915,"end":146.095,"sentiment":"neutral","sentiment_score":-0.0041382857831195},{"text":"Just insert that box, and I connect","start":146.635,"end":150.13,"sentiment":"neutral","sentiment_score":-0.004446537366935185}],"sentiment":"neutral","sentiment_score":-0.0032804824711222735,"channel":1,"num_words":28,"start":135.595,"end":150.13},{"sentences":[{"text":"No.","start":149.7,"end":150.2,"sentiment":"neutral","sentiment_score":-0.10979311168193816}],"sentiment":"neutral","sentiment_score":-0.10979311168193816,"channel":0,"num_words":1,"start":149.7,"end":150.2},{"sentences":[{"text":"my, like, the cable from the yellow the yellow part to the WAN port to my router.","start":150.19,"end":162.61,"sentiment":"neutral","sentiment_score":-0.09084303326466504}],"sentiment":"neutral","sentiment_score":-0.09084303326466504,"channel":1,"num_words":17,"start":150.19,"end":162.61},{"sentences":[{"text":"Router.","start":163.94499,"end":164.44499,"sentiment":"neutral","sentiment_score":-0.019756276160478592},{"text":"One port, w a n port on your router.","start":165.72,"end":168.78,"sentiment":"neutral","sentiment_score":-0.012036307300958369}],"sentiment":"neutral","sentiment_score":-0.012808304186910391,"channel":0,"num_words":10,"start":163.94499,"end":168.78},{"sentences":[{"text":"Yeah.","start":168.395,"end":168.895,"sentiment":"neutral","sentiment_score":-0.0011173710227012634}],"sentiment":"neutral","sentiment_score":-0.0011173710227012634,"channel":1,"num_words":1,"start":168.395,"end":168.895},{"sentences":[{"text":"Mhmm.","start":169.4,"end":169.9,"sentiment":"neutral","sentiment_score":-0.002336464123800397}],"sentiment":"neutral","sentiment_score":-0.002336464123800397,"channel":0,"num_words":1,"start":169.4,"end":169.9},{"sentences":[{"text":"One","start":169.99501,"end":170.315,"sentiment":"neutral","sentiment_score":-0.005058087408542633}],"sentiment":"neutral","sentiment_score":-0.005058087408542633,"channel":1,"num_words":1,"start":169.99501,"end":170.315},{"sentences":[{"text":"Okay.","start":170.2,"end":170.7,"sentiment":"neutral","sentiment_score":-0.0020736856386065483}],"sentiment":"neutral","sentiment_score":-0.0020736856386065483,"channel":0,"num_words":1,"start":170.2,"end":170.7},{"sentences":[{"text":"WAN parts and the","start":170.315,"end":172.095,"sentiment":"neutral","sentiment_score":-0.005702911643311381}],"sentiment":"neutral","sentiment_score":-0.005702911643311381,"channel":1,"num_words":4,"start":170.315,"end":172.095},{"sentences":[{"text":"Mhmm.","start":172.04,"end":172.54,"sentiment":"neutral","sentiment_score":-0.003292007837444544}],"sentiment":"neutral","sentiment_score":-0.003292007837444544,"channel":0,"num_words":1,"start":172.04,"end":172.54},{"sentences":[{"text":"the one, it is from LAN one, l a n one.","start":172.475,"end":176.815,"sentiment":"neutral","sentiment_score":-0.008217590861022472}],"sentiment":"neutral","sentiment_score":-0.008217590861022472,"channel":1,"num_words":11,"start":172.475,"end":176.815},{"sentences":[{"text":"Mhmm.","start":176.84,"end":177.34,"sentiment":"neutral","sentiment_score":-0.004033646080642939},{"text":"Mhmm.","start":179.72,"end":179.79999,"sentiment":"neutral","sentiment_score":-0.0021947817876935005},{"text":"Okay.","start":179.79999,"end":180.225,"sentiment":"neutral","sentiment_score":-0.0013574901968240738},{"text":"May I know the color of the indicator light at the outer?","start":182.705,"end":185.445,"sentiment":"neutral","sentiment_score":-0.00813461933284998},{"text":"Right.","start":189.345,"end":189.585,"sentiment":"neutral","sentiment_score":-0.0013279272243380549}],"sentiment":"neutral","sentiment_score":-0.006658079830231145,"channel":0,"num_words":16,"start":176.84,"end":189.585},{"sentences":[{"text":"How about the NDD box?","start":189.585,"end":191.445,"sentiment":"neutral","sentiment_score":0.0013467371463775635}],"sentiment":"neutral","sentiment_score":0.0013467371463775635,"channel":0,"num_words":5,"start":189.585,"end":191.445},{"sentences":[{"text":"The LED box, black one?","start":191.355,"end":194.155,"sentiment":"neutral","sentiment_score":0.005181091837584972},{"text":"The Nokia LED box?","start":194.155,"end":195.69499,"sentiment":"neutral","sentiment_score":0.00599829270504415}],"sentiment":"neutral","sentiment_score":0.005544292223122384,"channel":1,"num_words":9,"start":191.355,"end":195.69499},{"sentences":[{"text":"Is is that the one mounted on your wall?","start":197.13,"end":199.39001,"sentiment":"neutral","sentiment_score":0.010043751344912581}],"sentiment":"neutral","sentiment_score":0.010043751344912581,"channel":0,"num_words":9,"start":197.13,"end":199.39001},{"sentences":[{"text":"Yeah.","start":199.915,"end":200.415,"sentiment":"neutral","sentiment_score":0.006091228686273098}],"sentiment":"neutral","sentiment_score":0.006091228686273098,"channel":1,"num_words":1,"start":199.915,"end":200.415},{"sentences":[{"text":"Okay.","start":201.45001,"end":201.95001,"sentiment":"neutral","sentiment_score":0.004198587499558926},{"text":"Does it has a light?","start":203.37001,"end":204.615,"sentiment":"neutral","sentiment_score":-0.011284509673714638}],"sentiment":"neutral","sentiment_score":-0.008703993478169044,"channel":0,"num_words":6,"start":201.45001,"end":204.615},{"sentences":[{"text":"Yeah.","start":205.40999,"end":205.73,"sentiment":"neutral","sentiment_score":-0.009787146933376787},{"text":"It has a power light on and the link light on and a LAN one on.","start":205.73,"end":212.23,"sentiment":"neutral","sentiment_score":-0.027129871072247624},{"text":"But the","start":214.84999,"end":215.25,"sentiment":"neutral","sentiment_score":-0.04797949269413948}],"sentiment":"neutral","sentiment_score":-0.028411793130400934,"channel":1,"num_words":19,"start":205.40999,"end":215.25},{"sentences":[{"text":"Okay.","start":215.175,"end":215.49501,"sentiment":"neutral","sentiment_score":-0.05632761120796203}],"sentiment":"neutral","sentiment_score":-0.05632761120796203,"channel":0,"num_words":1,"start":215.175,"end":215.49501},{"sentences":[{"text":"Internet","start":215.25,"end":215.65,"sentiment":"neutral","sentiment_score":-0.08542944490909576}],"sentiment":"neutral","sentiment_score":-0.08542944490909576,"channel":1,"num_words":1,"start":215.25,"end":215.65},{"sentences":[{"text":"I","start":215.49501,"end":215.655,"sentiment":"neutral","sentiment_score":-0.09294804185628892}],"sentiment":"neutral","sentiment_score":-0.09294804185628892,"channel":0,"num_words":1,"start":215.49501,"end":215.655},{"sentences":[{"text":"is","start":215.65,"end":216.15,"sentiment":"neutral","sentiment_score":-0.10309044271707536}],"sentiment":"neutral","sentiment_score":-0.10309044271707536,"channel":1,"num_words":1,"start":215.65,"end":216.15},{"sentences":[{"text":"see.","start":215.655,"end":216.155,"sentiment":"neutral","sentiment_score":-0.08841565251350403}],"sentiment":"neutral","sentiment_score":-0.08841565251350403,"channel":0,"num_words":1,"start":215.655,"end":216.155},{"sentences":[{"text":"off.","start":216.37,"end":216.68999,"sentiment":"neutral","sentiment_score":-0.11268368363380432},{"text":"There's no Internet light on.","start":216.68999,"end":219.18999,"sentiment":"neutral","sentiment_score":-0.19482236504554748}],"sentiment":"neutral","sentiment_score":-0.18113258481025696,"channel":1,"num_words":6,"start":216.37,"end":219.18999},{"sentences":[{"text":"Mhmm.","start":220.72,"end":221.22,"sentiment":"neutral","sentiment_score":-0.029865171760320663},{"text":"Okay.","start":221.76001,"end":222.26001,"sentiment":"neutral","sentiment_score":-0.0006653387099504471},{"text":"Is it okay if I transfer you to our other representative,","start":224.24,"end":227.3,"sentiment":"neutral","sentiment_score":0.033208704299547455}],"sentiment":"neutral","sentiment_score":0.025751172063442376,"channel":0,"num_words":13,"start":220.72,"end":227.3},{"sentences":[{"text":"Yeah.","start":227.945,"end":228.345,"sentiment":"neutral","sentiment_score":0.05973491072654724},{"text":"Of course.","start":228.345,"end":228.74501,"sentiment":"neutral","sentiment_score":0.09636709466576576},{"text":"Thank you.","start":228.74501,"end":229.485,"sentiment":"neutral","sentiment_score":0.1704222783446312}],"sentiment":"neutral","sentiment_score":0.11866273134946823,"channel":1,"num_words":5,"start":227.945,"end":229.485},{"sentences":[{"text":"yeah, regarding this one?","start":229.36,"end":230.64,"sentiment":"neutral","sentiment_score":0.053607779555022717},{"text":"Yeah.","start":230.64,"end":230.955,"sentiment":"neutral","sentiment_score":-0.008375739678740501},{"text":"Just mention to him again the issue because","start":231.035,"end":235.855,"sentiment":"neutral","sentiment_score":-0.0734943076968193}],"sentiment":"neutral","sentiment_score":-0.0293768525410157,"channel":0,"num_words":13,"start":229.36,"end":235.855},{"sentences":[{"text":"Yep.","start":235.54,"end":236.04,"sentiment":"neutral","sentiment_score":-0.07174454629421234}],"sentiment":"neutral","sentiment_score":-0.07174454629421234,"channel":1,"num_words":1,"start":235.54,"end":236.04},{"sentences":[{"text":"he is the one who has access with the portal that can monitor your if you're connected or still not connected.","start":236.475,"end":244.175,"sentiment":"neutral","sentiment_score":-0.06431347255905469}],"sentiment":"neutral","sentiment_score":-0.06431347255905469,"channel":0,"num_words":21,"start":236.475,"end":244.175},{"sentences":[{"text":"Yeah.","start":244.5,"end":244.81999,"sentiment":"neutral","sentiment_score":0.07689748704433441},{"text":"Thank you.","start":244.81999,"end":245.56,"sentiment":"neutral","sentiment_score":0.18497353792190552}],"sentiment":"neutral","sentiment_score":0.1489481876293818,"channel":1,"num_words":3,"start":244.5,"end":245.56},{"sentences":[{"text":"Okay.","start":246.2,"end":246.68,"sentiment":"neutral","sentiment_score":0.14074739813804626},{"text":"Thank you.","start":246.68,"end":247.56,"sentiment":"neutral","sentiment_score":0.21034029126167297},{"text":"Hang on.","start":247.56,"end":248.38,"sentiment":"neutral","sentiment_score":0.11295957118272781}],"sentiment":"neutral","sentiment_score":0.15746942460536956,"channel":0,"num_words":5,"start":246.2,"end":248.38},{"sentences":[{"text":"Yes.","start":256.255,"end":256.755,"sentiment":"neutral","sentiment_score":0.06540054082870483}],"sentiment":"neutral","sentiment_score":0.06540054082870483,"channel":1,"num_words":1,"start":256.255,"end":256.755}]},"summary":{"result":"success","short":"A tech support representative from points of sale calls a customer to check their account and asks them to connect their router to the NTD box. The customer is asked to insert the box and connect the power cables. The representative then asks for the color of the indicator light and the IP address of the WAN port. The customer is transferred to another representative who can assist with the issue."},"intents":{"segments":[{"text":"We just bought this this NBN service, and we cannot connect the Internet. May I know your full name, please, for me to check your account? Okay.","start_word":25,"end_word":51,"intents":[{"intent":"Connect internet","confidence_score":0.13631013},{"intent":"Check account","confidence_score":0.92118084}]},{"text":"Can you please connect your router to the NTD box?","start_word":93,"end_word":102,"intents":[{"intent":"Connect router","confidence_score":0.13548478}]}]},"sentiments":{"segments":[{"text":"Hi. Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.12996737658977509},{"text":"Good afternoon.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.3408445715904236},{"text":"This is Maureen from Ditto tech support. Yeah. Hi. Can I'm you gonna hear me? yes. I can hear you. Yeah. We just bought this this NBN service, and we cannot connect the Internet. May I know your full name, please, for me to check your account? Okay. You received their Yeah. order already? Mhmm. Yeah. Okay. Is it okay if I put you on hold? Let me just check your account. Yeah. Thank you. Okay. Hang on. Hello, Wang? You're still here? Yes. Yeah. Thank you for waiting. Can you please connect your router to the NTD box? The box mounted on your wall. Yeah. I see there's a battery it's a black box, and I connect the power cables, and there's a yellow cable. Just insert that box, and I connect No. my, like, the cable from the yellow the yellow part to the WAN port to my router. Router. One port, w a n port on your router. Yeah. Mhmm. One Okay. WAN parts and the Mhmm. the one, it is from LAN one, l a n one. Mhmm. Mhmm. Okay. May I know the color of the indicator light at the outer? Right. How about the NDD box? The LED box, black one? The Nokia LED box? Is is that the one mounted on your wall? Yeah. Okay. Does it has a light? Yeah. It has a power light on and the link light on and a LAN one on. But the Okay. Internet I is see. off. There's no Internet light on. Mhmm. Okay. Is it okay if I transfer you to our other representative, Yeah. Of course. Thank you. yeah, regarding this one? Yeah. Just mention to him again the issue because Yep. he is the one who has access with the portal that can monitor your if you're connected or still not connected. Yeah. Thank you. Okay. Thank you. Hang on. Yes.","start_word":4,"end_word":322,"sentiment":"neutral","sentiment_score":-0.005253153387457132}],"average":{"sentiment":"neutral","sentiment_score":-0.001907441575648421}}}}